Re: [otrs] Click "Next" link to zoom to the next ticket
Hi Robin, Robin Mordasiewicz wrote: Is it possible that there be a "Next" link on the zoom page so that I can browse through tickets in zoom mode without having to click "back" and then find the next one and then click the next one in the list. No. Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Phone View - Text Templates?
Hi Cameron, I'm not sure, maybe you are looking for something like that (just a easy link): http://host/otrs/index.pl?Action=AgentPhone&Subaction=StoreNew&ExpandCustomerName=2&Dest=11%7C%7CReisen&=&=&Subject=Anruf+Notiz&Body=Anrufer%3A%0D%0AR%FCckrufnummer%3A%0D%0ADatum%3A%0D%0AGrund%3A%0D%0A -Martin Cameron Charles wrote: Is it possible (or planned) to allow for the ‘Text:’ field to have templates based on the “To:” field requested? For example, In the “To:” field you select “Phone Message” it populates the “Text:” field with a template something like this: Phone Number: --- First: Last: --- Info: If I have this right, the Queue section dictates the field choices you have in the To: field – so this feature would be tied to the Queue section correct? Thank You Cameron ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ -- Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Error in cronjob in version 1.3.1 - SOLVED
Thanks Robin! :) Robin Mordasiewicz wrote: On Fri, 1 Oct 2004, Martin Edenhofer wrote: thanks! And with Kernel/System/Ticket/Article.pm 1.70.2.4? no warnings sent from cron after updating Article.pm 1.70.2.4 . Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ -- Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] how do I prevent the character set warning from showing
On Fri, 1 Oct 2004, Martin Edenhofer wrote:
Robin Mordasiewicz wrote:
I see this warning when viewing messages sent from the ticket tracker
[ The following text is in the "iso-8859-15" character set. ]
[ Your display is set for the "ISO-8859-1" character set. ] [
Some special characters may be displayed incorrectly. ]
What do I have to do to make it so that this does not show up.
You need to change your frontent charset. This is based on the tranlation
file.
Open your translation file: Kernel/Language/en.pm and modify
"$Self->{Charset}", change the latest one.
PS: I do not recomment to change this. This is an importand information to be
sure that the content is shown correctly.
ok. really the only time I see it is when I use pine, and since everyone
else uses Outlook/squirrelmail they do not see the message.
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Re: [otrs] Error in cronjob in version 1.3.1 - SOLVED
On Fri, 1 Oct 2004, Martin Edenhofer wrote: thanks! And with Kernel/System/Ticket/Article.pm 1.70.2.4? no warnings sent from cron after updating Article.pm 1.70.2.4 . Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Error in cronjob in version 1.3.1
Hi Robin, thanks! And with Kernel/System/Ticket/Article.pm 1.70.2.4? Thanks for feedback, -Martin Robin Mordasiewicz wrote: On Fri, 1 Oct 2004, Martin Edenhofer wrote: Robin Mordasiewicz wrote: I see the following warning. Use of uninitialized value in string eq at /opt/otrs/Kernel/System/Ticket/Article.pm line 1387. It's "just" a warning. Not a error. Please update Kernel/System/Ticket/Article.pm to version 1.70.2.3: http://cvs.otrs.org/viewcvs.cgi/*checkout*/otrs/Kernel/System/Ticket/Article.pm?rev=1.70.2.3 Is the warning still there? yep the warning still happens Use of uninitialized value in string eq at /opt/otrs/Kernel/System/Ticket/Article.pm line 1387. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ -- Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Error in $HOME/bin/PostMasterPOP3.pl
On Fri, 1 Oct 2004, Martin Edenhofer wrote: I can't reproduce this. Anyway, can somebody test this with Kernel/System/Ticket/Article.pm 1.70.2.3? http://cvs.otrs.org/viewcvs.cgi/*checkout*/otrs/Kernel/System/Ticket/Article.pm?rev=1.70.2.3 Is the perl warning still there? well there was another person who reported this yesterday as well. I tried the cvs you mentioned, and then restarted apache and created a new ticket, and the cron warning was sent back to root. Is this possibly anything to do with LANG environment. I have had some problem in the past with perl and people have suggested setting my environment to be "export LANG=en_US" I am not sure if this has anything to do with this, and I am not sure how to set this for running otrs. Just a thought. My operating system is RedHatAS3 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Where are the options defined?
Hi Dan Dan Matthews wrote: I'm looking for a way to add a ticket's priority to an agent notification. I was wondering if anyone knows where (in which file or module) the usable options such as are defined? If I could find this I might be able to make an option. I don't really care if it is numeric, so long as something is there. Kernel/System/Ticket/Article.pm -> SendAgentNotification() Thanks == Dan Matthews Network Administrator Coleman Professional Services Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Error in $HOME/bin/PostMasterPOP3.pl
Hi, I can't reproduce this. Anyway, can somebody test this with Kernel/System/Ticket/Article.pm 1.70.2.3? http://cvs.otrs.org/viewcvs.cgi/*checkout*/otrs/Kernel/System/Ticket/Article.pm?rev=1.70.2.3 Is the perl warning still there? Thanks for feedback, -Martin Robin Mordasiewicz wrote: On Fri, 1 Oct 2004, Pete McDonnell wrote: Are you creating a new cron entry and if so as which user? Su'd to otrs and edited that user's cron. I only had to uncomment the pop3 line. yep, thats what I did. su to otrs and then "crontab -e", then uncomment the line which downloads pop3. The mail comes down but I just get the warning message sent to root Use of uninitialized value in string eq at /opt/otrs/Kernel/System/Ticket/Article.pm line 1387 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ -- Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Cron error
Hi Robin, -=> bugs.otrs.org Thanks! :) -Martin Robin Mordasiewicz wrote: I have seen a couple errors in my cron jobs that got installed. I am running redhat AS3 and otrs 1.3.1 I reported another error but I am not sure if this is the right place becuase nobody seemed to notice it. Please let me know if I should report this somewhere else. the error I just saw was Unrecognised line: [EMAIL PROTECTED] at /opt/otrs/Kernel/System/EmailParser.pm line 197 I had just closed a ticket that had two other people in a cc list. Not really sure what to to but thought I'd say something here. shrug. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ -- Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] how do I prevent the character set warning from showing
Hi Ronin,
Robin Mordasiewicz wrote:
I see this warning when viewing messages sent from the ticket tracker
[ The following text is in the "iso-8859-15" character set. ]
[ Your display is set for the "ISO-8859-1" character set. ] [
Some special characters may be displayed incorrectly. ]
What do I have to do to make it so that this does not show up.
You need to change your frontent charset. This is based on the
tranlation file.
Open your translation file: Kernel/Language/en.pm and modify
"$Self->{Charset}", change the latest one.
PS: I do not recomment to change this. This is an importand information
to be sure that the content is shown correctly.
I am using otrs 1.3.1
Martin Edenhofer
--
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http://www.otrs.de/ :: Manage your communication!
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Re: [otrs] Error in cronjob in version 1.3.1
On Fri, 1 Oct 2004, Martin Edenhofer wrote: Robin Mordasiewicz wrote: I see the following warning. Use of uninitialized value in string eq at /opt/otrs/Kernel/System/Ticket/Article.pm line 1387. It's "just" a warning. Not a error. Please update Kernel/System/Ticket/Article.pm to version 1.70.2.3: http://cvs.otrs.org/viewcvs.cgi/*checkout*/otrs/Kernel/System/Ticket/Article.pm?rev=1.70.2.3 Is the warning still there? yep the warning still happens Use of uninitialized value in string eq at /opt/otrs/Kernel/System/Ticket/Article.pm line 1387. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] changing ticket dates
Jason Joines wrote: I have some tickets in an old system that I would like to recreate in OTRS before taking the old system off-line. I updated the create_time and change_time for this ticket in the ticket table but it isn't reflected in the User/Agent view. It still shows the time I actually entered the ticket. What else do I need to change to get the correct date and age on these tickets? In many places. ticket_history table, ... and a fiew other, other way you will get inconsistent informations. It other way, I would say, this isn't possible. PS: ticket.create_time_unix (just if you really want this!) Jason Joines Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Including ticket priority in notifications?
Hi Dan, Dan Matthews wrote: Anyone know if or how one can include a ticket's priority in notification e-mails? This is important since out support staff get notifications sent to their pagers and they need to know how quickly they need to respond. This feature is implemented in OTRS 2.0. Thanks == Dan Matthews Network Administrator Coleman Professional Services Phone: 330-676-6862 Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] couldn't install otrs 1.3.1 to SuSE 9.1
Hi again, Thanks for your reply. I tried the setpermissions.sh script but it didn't do anything different.. Still the same errors.. > Erol YILDIZ wrote: > > > Hi, > Hi Erol, > > > > I couldn't run otrs 1.3.1 over SuSE 9.1. I installed the rpm package > > without any problems but when I try to goto > > http://localhost/otrs/installer.pl it says permission denied and I have > > these lines in my error log of apache. > > > > [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate > > /opt/otrs//Kernel/Modules/CustomerFAQ.pm > > [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate > > /opt/otrs//Kernel/Modules/AgentTicketLink.pm > > [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate > > /opt/otrs//Kernel/System/Encode.pm > > [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate > > /opt/otrs//Kernel/Modules/AdminAutoResponse.pm > > [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate > > /opt/otrs/Kernel/cpan-lib/Mail/Field.pm > > [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate > > /opt/otrs/Kernel/cpan-lib/MIME/Parser/Reader.pm > > [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate > > /opt/otrs//Kernel/Modules/AdminCustomerUserGroup.pm > > [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate > > /opt/otrs//Kernel/Config/Modules.pm > > [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate > > /opt/otrs//Kernel/Modules/AdminPostMasterFilter.pm > > [Fri Oct 01 13:03:05 2004] [error] [client 10.0.0.247] (13)Permission > > denied: access to /otrs/index.pl denied > > > > I read a similar email that was replied from Martin saying to restart > > apache but it doesn't work. > Seems your webserver has not all needed permissions. > Does $OTRS_HOME/bin/SetPermissions.sh fix that? > > > > > > Any ideas? > > > > thanks > HTH > > Gerold > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f?r Ihr OTRS System? > => http://www.otrs.de/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] How do I reject a ticket
On Fri, 1 Oct 2004, Sven G Lilie wrote: Then activate the delete ticket job in the generic agent and move the tickets into the delet queue ok I missed this in the documentation. I will find this information and read about it. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] How do I reject a ticket
What version of the system are you using?
If you are using 1.3.1 then you can set up a generic agent (through
the web interface) that will delete all tickets in a particluar
queue. Otherwise you will have to program the code into
GenericAgent.pm
Here is the code from my Agent.
# --
# [name of job] -> delete all tickets in queue 'Junk'
# --
'delete' => {
# get all tickets with these properties
Queue => 'Junk',
# new ticket properties
New => {
# DELETE!
Delete => 1,
},
},
I have a queue named "Junk". Any thing that I do not want, I just
stick in this queue and it is gone within 20 minutes. It does not
care about state, status, owner, etc. If it is in the junk queue, all
traces of it will be removed from the system.
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Re: [otrs] How do I reject a ticket
Then activate the delete ticket job in the generic agent and move the tickets into the delet queue Robin Mordasiewicz <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 01.10.2004 16:58 Please respond to "User questions and discussions about OTRS." To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> cc: (bcc: Sven G Lilie/swisscard) Subject: Re: [otrs] How do I reject a ticket On Fri, 1 Oct 2004, Gerold Gruber wrote: > Robin Mordasiewicz wrote: >> On Fri, 1 Oct 2004, Gerold Gruber wrote: >>> Robin Mordasiewicz wrote: >>> How can I reject a ticket or merge it into an existing one. Sometimes people email the system regarding currently open tickets, but the system creates a new ticket. I would like to know how I can either reject, or delete or merge the follow up into an existing ticket >>> >>> What about the link function? >>> We enter a link in such cases and close one ticket, merging manually >>> by adding needed infos as notes >> >> >> the link function works when trying to merge tickets, thanks, but I still >> do not see a way to click a link that will reject a tickets. >> > What should "click a link that will reject a ticket" do? Simply > close the ticket? After passing the mail receiving procedures > (chapter 7 of the manual) where you can do filtering a ticket > will be created (or the mail will be assigned to an exsiting ticket). > There you perhaps could act and prevent the mail from being > seen by the ticket system. > So I not yet got your point what reject shall mean. Sorry don't mean to be such a newbie. I am just trying to wrap my head around this tickets system, and while I did read the manual and feel that the system is very well built, I just dont understand how I can disregard or remove a ticket from the system without it being "closed". Sometimes people who report the ticket do not do it properly for some reason, and I would like to be able to remove the ticket without any notification sent out. Maybe I am just seeing it the wrong way, but I have a few "open" tickets that I dont want to close becuase the user will get a notification. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] locked tickets
Yes, take ownership of it first and then do as you please. - Original Message - From: Strange, PJ (Philippa) <[EMAIL PROTECTED]> Date: Fri, 1 Oct 2004 13:28:04 +0100 Subject: [otrs] locked tickets To: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> Is it possible for the administrator to unlock someone else's tickets? I have a problem where there is either a large attachment or a corrupt file in a locked area which is stopping access to an important ticket. I need to unlock the tickets or be able to perform a search on locked tickets. Any ideas gratefully received. Philippa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Error in cronjob in version 1.3.1
Robin Mordasiewicz wrote: I see the following warning. Date: Wed, 29 Sep 2004 00:26:00 -0400 (EDT) From: Cron Daemon <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Subject: Cron <[EMAIL PROTECTED]> $HOME/bin/PostMasterPOP3.pl >> /dev/null Use of uninitialized value in string eq at /opt/otrs/Kernel/System/Ticket/Article.pm line 1387. It's "just" a warning. Not a error. Please update Kernel/System/Ticket/Article.pm to version 1.70.2.3: http://cvs.otrs.org/viewcvs.cgi/*checkout*/otrs/Kernel/System/Ticket/Article.pm?rev=1.70.2.3 Is the warning still there? PS: Thanks for feedback! Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] How do I reject a ticket
On Fri, 1 Oct 2004, Gerold Gruber wrote: Robin Mordasiewicz wrote: On Fri, 1 Oct 2004, Gerold Gruber wrote: Robin Mordasiewicz wrote: How can I reject a ticket or merge it into an existing one. Sometimes people email the system regarding currently open tickets, but the system creates a new ticket. I would like to know how I can either reject, or delete or merge the follow up into an existing ticket What about the link function? We enter a link in such cases and close one ticket, merging manually by adding needed infos as notes the link function works when trying to merge tickets, thanks, but I still do not see a way to click a link that will reject a tickets. What should "click a link that will reject a ticket" do? Simply close the ticket? After passing the mail receiving procedures (chapter 7 of the manual) where you can do filtering a ticket will be created (or the mail will be assigned to an exsiting ticket). There you perhaps could act and prevent the mail from being seen by the ticket system. So I not yet got your point what reject shall mean. Sorry don't mean to be such a newbie. I am just trying to wrap my head around this tickets system, and while I did read the manual and feel that the system is very well built, I just dont understand how I can disregard or remove a ticket from the system without it being "closed". Sometimes people who report the ticket do not do it properly for some reason, and I would like to be able to remove the ticket without any notification sent out. Maybe I am just seeing it the wrong way, but I have a few "open" tickets that I dont want to close becuase the user will get a notification. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] TicketFreeKey in AgentPhone.dtl as in CustomerMessageNew.dtl
Hi,
OTRS main list wrote:
I tried to create an input box for a free field in AgentPhone.dtl as I
did in CustomerMessageNew.dtl, but it does not work. That is, I added
the code
$Data{"TicketFreeKeyField1"}:
$Data{"TicketFreeTextField1"}
to AgentPhone.dtl.
Is this feature restricted only to CustomerMessageNew.dtl, or can it
work for other pages and I am not using it correctly? (I am using OTRS
1.3.1.)
You also can use it in Kernel/Output/HTML/Standard/AgentPhoneNew.dtl
(not AgentPhone.dtl).
Thanks
Martin Edenhofer
--
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=> http://www.otrs.de/
RE: [otrs] Error in $HOME/bin/PostMasterPOP3.pl
It is always comforting to know you are not the only person with the same problem! If I hadn't mentioned it I am running SuSe 9.1 and otrs 1.3.1 Regards Neil Baldwin Tel:01296 633256 Fax:01296 633001 Mob:07713 189707 > -Original Message- > From: Robin Mordasiewicz [mailto:[EMAIL PROTECTED] > Sent: 01 October 2004 14:13 > To: User questions and discussions about OTRS. > Subject: RE: [otrs] Error in $HOME/bin/PostMasterPOP3.pl > > > On Fri, 1 Oct 2004, Pete McDonnell wrote: > > > Are you creating a new cron entry and if so as which user? Su'd to > > otrs and edited that user's cron. I only had to uncomment the pop3 > > line. > > > yep, thats what I did. > su to otrs and then "crontab -e", then uncomment the line > which downloads > pop3. > The mail comes down but I just get the warning message sent to root > > > Use of uninitialized value in string eq at > /opt/otrs/Kernel/System/Ticket/Article.pm line 1387 > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] How do I reject a ticket
Robin Mordasiewicz wrote: On Fri, 1 Oct 2004, Gerold Gruber wrote: Robin Mordasiewicz wrote: How can I reject a ticket or merge it into an existing one. Sometimes people email the system regarding currently open tickets, but the system creates a new ticket. I would like to know how I can either reject, or delete or merge the follow up into an existing ticket What about the link function? We enter a link in such cases and close one ticket, merging manually by adding needed infos as notes the link function works when trying to merge tickets, thanks, but I still do not see a way to click a link that will reject a tickets. What should "click a link that will reject a ticket" do? Simply close the ticket? After passing the mail receiving procedures (chapter 7 of the manual) where you can do filtering a ticket will be created (or the mail will be assigned to an exsiting ticket). There you perhaps could act and prevent the mail from being seen by the ticket system. So I not yet got your point what reject shall mean. Gerold ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Error in $HOME/bin/PostMasterPOP3.pl
On Fri, 1 Oct 2004, Pete McDonnell wrote: Are you creating a new cron entry and if so as which user? Su'd to otrs and edited that user's cron. I only had to uncomment the pop3 line. yep, thats what I did. su to otrs and then "crontab -e", then uncomment the line which downloads pop3. The mail comes down but I just get the warning message sent to root Use of uninitialized value in string eq at /opt/otrs/Kernel/System/Ticket/Article.pm line 1387 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Error in $HOME/bin/PostMasterPOP3.pl
Are you creating a new cron entry and if so as which user? Su'd to otrs and edited that user's cron. I only had to uncomment the pop3 line. - Pete McDonnell Manager, Technical Services Hip Interactive > -Original Message- > From: Neil Baldwin [mailto:[EMAIL PROTECTED] > Sent: Friday, October 01, 2004 4:09 AM > To: 'User questions and discussions about OTRS.' > Subject: [otrs] Error in $HOME/bin/PostMasterPOP3.pl > > Sorry I posted this to an existing thread so here it is again > in a new thread! > > We have just set up version 1.3 on a new Suse 9.1 box, and > are starting to understand how things work. > > We are using the cron command > $HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p > [password] >> /dev/null > > To collect mail from an exchange 5.5 server > > The command completes without error if there is no mail but > if there is mail we get the following message. > > Use of uninitialized value in string eq at > /opt/otrs/Kernel/System/Ticket/Article.pm line 1387 > > Even though the error is generated the command appear to do > what it is supposed to and creates a new ticket. > > Can anyone suggest what might be the problem? > > Regards > Neil Baldwin > Tel:01296 633256 > Fax:01296 633001 > Mob:07713 189707 > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] couldn't install otrs 1.3.1 to SuSE 9.1
Erol YILDIZ wrote: Hi, Hi Erol, I couldn't run otrs 1.3.1 over SuSE 9.1. I installed the rpm package without any problems but when I try to goto http://localhost/otrs/installer.pl it says permission denied and I have these lines in my error log of apache. [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/CustomerFAQ.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentTicketLink.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/Encode.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminAutoResponse.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/Mail/Field.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Parser/Reader.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminCustomerUserGroup.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Config/Modules.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminPostMasterFilter.pm [Fri Oct 01 13:03:05 2004] [error] [client 10.0.0.247] (13)Permission denied: access to /otrs/index.pl denied I read a similar email that was replied from Martin saying to restart apache but it doesn't work. Seems your webserver has not all needed permissions. Does $OTRS_HOME/bin/SetPermissions.sh fix that? Any ideas? thanks HTH Gerold ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Where are the options defined?
I'm looking for a way to add a ticket's priority to an agent notification. I was wondering if anyone knows where (in which file or module) the usable options such as are defined? If I could find this I might be able to make an option. I don't really care if it is numeric, so long as something is there. Thanks == Dan Matthews Network Administrator Coleman Professional Services Phone: 330-676-6862 == POTENTIAL CONFIDENTIAL INFORMATION ENCLOSED This information and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender and delete and destroy this message and its attachments. All health information MUST be protected. Any protected health information (PHI) enclosed is protected by Federal confidentiality rules (42 CFR Part 2) and/or Ohio law (O.R.C. 5122.31; O.A.C. 5122-27-09). The Federal rules and Ohio law prohibit you from making any further disclosure of this information unless further disclosure is expressly permitted by the written consent of the person to whom it pertains or is otherwise permitted by 42 CFR Part 2 and applicable Ohio law. A general authorization for the release of medical or other information is not sufficient for this purpose. The Federal rules restrict any use of the information to criminally investigate or prosecute any alcohol or drug abuse patient. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] locked tickets
Title: Message Is it possible for the administrator to unlock someone else's tickets? I have a problem where there is either a large attachment or a corrupt file in a locked area which is stopping access to an important ticket. I need to unlock the tickets or be able to perform a search on locked tickets. Any ideas gratefully received. Philippa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] changing TicketNumber
Hi Neil, Neil Baldwin wrote: We have just set up version 1.3 on a new Suse 9.1 box, and are starting to understand how things work. We are using the cron command $HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p [password] >> /dev/null To collect mail from an exchange 5.5 server The command completes without error if there is no mail but if there is mail we get the following message. Use of uninitialized value in string eq at /opt/otrs/Kernel/System/Ticket/Article.pm line 1387 Even though the error is generated the command appear to do what it is supposed to and creates a new ticket. Can anyone suggest what might be the problem? "Use of uninitialized value in string eq at" isn't an error in perl. It's "just" a warning (ignore it). We will remove it in OTRS 1.3.2. It's also working fine anyway. Regards Neil Baldwin Tel:01296 633256 Fax:01296 633001 Mob:07713 189707 Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] changing TicketNumber
Hi, [EMAIL PROTECTED] wrote: on redhat it is: service otrs restart. i did it. it works, when i uncomment the MinCounterSize line. it seems to be a problem with this directive. I don't want to have changed the old tickets. thanks anyway. If you changed the ticket number generator, then you don't have to change something on the old tickets. .-) Just all new ticket number will be generated by an other module. Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Error in $HOME/bin/PostMasterPOP3.pl
On Fri, 1 Oct 2004, Neil Baldwin wrote: We are using the cron command $HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p [password] >> /dev/null To collect mail from an exchange 5.5 server The command completes without error if there is no mail but if there is mail we get the following message. Use of uninitialized value in string eq at /opt/otrs/Kernel/System/Ticket/Article.pm line 1387 Even though the error is generated the command appear to do what it is supposed to and creates a new ticket. Can anyone suggest what might be the problem? This is not a solution reply, but just to say that I also am getting this same error. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] couldn't install otrs 1.3.1 to SuSE 9.1
Hi, I couldn't run otrs 1.3.1 over SuSE 9.1. I installed the rpm package without any problems but when I try to goto http://localhost/otrs/installer.pl it says permission denied and I have these lines in my error log of apache. [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/CustomerFAQ.pm[Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentTicketLink.pm[Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/Encode.pm[Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminAutoResponse.pm[Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/Mail/Field.pm[Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Parser/Reader.pm[Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminCustomerUserGroup.pm[Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Config/Modules.pm[Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminPostMasterFilter.pm[Fri Oct 01 13:03:05 2004] [error] [client 10.0.0.247] (13)Permission denied: access to /otrs/index.pl denied I read a similar email that was replied from Martin saying to restart apache but it doesn't work. Any ideas? thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] How do I reject a ticket
On Fri, 1 Oct 2004, Gerold Gruber wrote: Robin Mordasiewicz wrote: How can I reject a ticket or merge it into an existing one. Sometimes people email the system regarding currently open tickets, but the system creates a new ticket. I would like to know how I can either reject, or delete or merge the follow up into an existing ticket What about the link function? We enter a link in such cases and close one ticket, merging manually by adding needed infos as notes the link function works when trying to merge tickets, thanks, but I still do not see a way to click a link that will reject a tickets. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [dev] [otrs] Template views
Quoting Martin Edenhofer <[EMAIL PROTECTED]>: Hello! Good idea; my suggestion for 2.0 is then to be able to define such a view (i.e. "Create a view from Search criteria" or something like that) and use it to customize what/how the user see thing I realize I can use the "Search" function, but I want to be able to define the view I'm presented with when I log in, without having to click around. How about this: a) create a search profile with you wanted view options b) http://host/otrs/index.pl?Action=AgentUtilities&Subaction=Search&Profile=abc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [dev] [otrs] Template views
Hi Joaquim, Joaquim Homrighausen wrote: Is there any way to get a quick-access link or something else, similar to Queueview, that will allow me to view all tickets given a specific criteria? I might, for example want to have my default view set to "Show all open tickets in all queues except 'ToDo'" (and not just my tickets). Or "Show all new unassigned tickets older than 30 minutes", etc. I realize I can use the "Search" function, but I want to be able to define the view I'm presented with when I log in, without having to click around. How about this: a) create a search profile with you wanted view options b) http://host/otrs/index.pl?Action=AgentUtilities&Subaction=Search&Profile=abc -Joaquim Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [dev] [otrs] Character sets
Hi Joaquim, Joaquim Homrighausen wrote: We usually use ISO8559-1 around here, some people use UTF-8; is there a simple way to have OTRS automatically convert incoming mail (piped through the PostMaster-skript from a .qmail file) to a given character set, say ISO8859-1? This is to avoid getting: "This message was written in a character set other than your own.If it is not displayed correctly, click here to open it in a new window." at the top of every "external" message. If your OTRS is working in ISO-8559-1, then not incoming utf-8 email will be converted by OTRS. Otherway, if you use OTRS in utf-8 mode, the each incoming email (also ISO-8559-1 will be converted into utf-8). IMO is utf-8 charset to use (if you database also supports utf-8). -Joaquim Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] installation on SuSE9.1
Hi, Anybody installed 1.3.1 over SuSE9.1? thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: Re: [otrs] changing TicketNumber
on redhat it is: service otrs restart. i did it. it works, when i uncomment the MinCounterSize line. it seems to be a problem with this directive. I don't want to have changed the old tickets. thanks anyway. -Original Message- Date: Fri, 1 Oct 2004 10:34:24 +0200 Subject: Re: [otrs] changing TicketNumber From: Gerold Gruber <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> [EMAIL PROTECTED] wrote: > I've come a bit further: I've forgotten to uncomment the Load > AutoIncrement Lines in apache2-perl-startup. But no I get the Error: ? What do you mean with this? Did you restart otrs after changing things in Config.pm? rcotrs restart-force I think only new tickets will get numbers with the new scheme. > > Fehler: Need TicketID! > Kommentar: > Fehler berichten: > > Traceback:ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Oct 1 > 09:01:38 2004 > > Message: Need TicketID! > > Traceback (9283): > Module: Kernel::System::Ticket::Article::CreateArticle (v1.52) Line: > 41 > Module: Kernel::Modules::AgentPhone::Run (v1.55.2.2) Line: 514 > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (v) Line: 688 > Module: (eval) (v1.66) Line: 184 > Module: ModPerl::RegistryCooker::run (v1.66) Line: 184 > Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 152 > Module: ModPerl::Registry::handler (v1.99) Line: 16 > > When Creating a new Ticket. > > > -Original Message- > Date: Fri, 1 Oct 2004 08:34:37 +0200 > Subject: [otrs] changing TicketNumber > From: [EMAIL PROTECTED] > To: [EMAIL PROTECTED] > > I've changed the settings in the Defaults.pm to AutoIncrement first. You should respect the notes. Do not edit Defaults.pm cause this file will be updated with a new version of otrs, but not Config.pm. > Didn't work out. Then I've put the settings into the Config.pm. Didn't > work out to. It still has the DateTimeChecksum thing. What's up? Restart otrs. > hth Gerold ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] How do I reject a ticket
Robin Mordasiewicz wrote: How can I reject a ticket or merge it into an existing one. Sometimes people email the system regarding currently open tickets, but the system creates a new ticket. I would like to know how I can either reject, or delete or merge the follow up into an existing ticket What about the link function? We enter a link in such cases and close one ticket, merging manually by adding needed infos as notes Gerold ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] changing TicketNumber
[EMAIL PROTECTED] wrote: I've come a bit further: I've forgotten to uncomment the Load AutoIncrement Lines in apache2-perl-startup. But no I get the Error: ? What do you mean with this? Did you restart otrs after changing things in Config.pm? rcotrs restart-force I think only new tickets will get numbers with the new scheme. Fehler: Need TicketID! Kommentar: Fehler berichten: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Oct 1 09:01:38 2004 Message: Need TicketID! Traceback (9283): Module: Kernel::System::Ticket::Article::CreateArticle (v1.52) Line: 41 Module: Kernel::Modules::AgentPhone::Run (v1.55.2.2) Line: 514 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 688 Module: (eval) (v1.66) Line: 184 Module: ModPerl::RegistryCooker::run (v1.66) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 152 Module: ModPerl::Registry::handler (v1.99) Line: 16 When Creating a new Ticket. -Original Message- Date: Fri, 1 Oct 2004 08:34:37 +0200 Subject: [otrs] changing TicketNumber From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] I've changed the settings in the Defaults.pm to AutoIncrement first. You should respect the notes. Do not edit Defaults.pm cause this file will be updated with a new version of otrs, but not Config.pm. Didn't work out. Then I've put the settings into the Config.pm. Didn't work out to. It still has the DateTimeChecksum thing. What's up? Restart otrs. hth Gerold ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Error in $HOME/bin/PostMasterPOP3.pl
Sorry I posted this to an existing thread so here it is again in a new thread! We have just set up version 1.3 on a new Suse 9.1 box, and are starting to understand how things work. We are using the cron command $HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p [password] >> /dev/null To collect mail from an exchange 5.5 server The command completes without error if there is no mail but if there is mail we get the following message. Use of uninitialized value in string eq at /opt/otrs/Kernel/System/Ticket/Article.pm line 1387 Even though the error is generated the command appear to do what it is supposed to and creates a new ticket. Can anyone suggest what might be the problem? Regards Neil Baldwin Tel:01296 633256 Fax:01296 633001 Mob:07713 189707 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] advice for upgrade to 1.3
i have an unusual question - i installed 1.2.4 the suse rpm on fedora core2 and have nothing but good experiences from it. however now i am trying to upgrade to 1.3 :) i figured id try my luck and try OTRS 1.3.1 for SuSE Linux 9.1 RPM but it didnt work and listed a bunch of dependencies that were already installed should i be using the Source - tar.gz instead? cheers ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] changing TicketNumber
We have just set up version 1.3 on a new Suse 9.1 box, and are starting to understand how things work. We are using the cron command $HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p [password] >> /dev/null To collect mail from an exchange 5.5 server The command completes without error if there is no mail but if there is mail we get the following message. Use of uninitialized value in string eq at /opt/otrs/Kernel/System/Ticket/Article.pm line 1387 Even though the error is generated the command appear to do what it is supposed to and creates a new ticket. Can anyone suggest what might be the problem? Regards Neil Baldwin Tel:01296 633256 Fax:01296 633001 Mob:07713 189707 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
