[otrs] Questions about PGP and attachments
Hello ! I just stumpled upon a little problem here: We wanted to use OTRS to send out encrypted Emails to clients - including attachments. To my surprise, the emails are crypted but the attachment is sent as is. Is there an easy way to change this behaviour so the entire message is encrypted ? Also: When receiving encrypted Emails, everything is correctly decrypted. Unfortunately this only works with messages that are entirely encrypted. We sometimes get plain text emails with encrypted attachments. - Those are not decrypted automatically and the attachments have to be downloaded and decrypted offline. If someone has a tip how to change this, that would be great ! Cheers, David - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Bug #4433 remains unfixed, despite status = Resolved?
Hi Mike, On 06.01.2010, at 08:01, Mike Morris wrote: I've just realized that my OTRS system is defaulting to closed successful whenever an Agent replies with a Response Template, including the default Empty Answer one. After much troubleshooting I found the problem, and searched Bug DB... found it has been reported multiple times. Bug 4433 reports being the fix, by modifying Kernel/Modules/AgentTicketCompose.pm to new rev 1.81.2.3. However, when clicking the provided link to view 1.81.2.3 of AgentTicketCompose.pm, the faulty code is still present. (An if/else structure that causes the passed StateID to always be the next state, as opposed to the state defined in DefaultState parameter.) I am not a registered user and am not sure that 1.81.2.3 is actually the latest version, but I want to make sure the fix is in 2.4.6. The bug description claims 1.81.2.3 contains the fix - it doesn't look like it does. (The suggested fix works on my system.) Is this a cvs commit error, or do I misunderstand? AgentTicketCompose.pm,v 1.81.2.3 is the latest version and should fix it. And I'm sure that normally it is fixing it. Did you try to restart your webserver (just to be sure that the file got reloaded). And in case is it changed on the same machine where you have tested it? Greetings, -Martin- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Questions about PGP and attachments
Hi David, what OTRS version do you use? Normally you can use inline or detached PGP. inline means, that only message body gets crypted/signed. detached means, the whole email (message body + attachments) get's crypted/signed. Greetings, -Martin On 06.01.2010, at 12:27, David Eitzinger wrote: Hello ! I just stumpled upon a little problem here: We wanted to use OTRS to send out encrypted Emails to clients - including attachments. To my surprise, the emails are crypted but the attachment is sent as is. Is there an easy way to change this behaviour so the entire message is encrypted ? Also: When receiving encrypted Emails, everything is correctly decrypted. Unfortunately this only works with messages that are entirely encrypted. We sometimes get plain text emails with encrypted attachments. - Those are not decrypted automatically and the attachments have to be downloaded and decrypted offline. If someone has a tip how to change this, that would be great ! Cheers, David - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] user definable ticket type localisation
Hi Norbert, per default it's not possible to translate ticket types. OTRS is handling it like a queue or a free text field (not translated). We plan to support this kind of localization for future OTRS releases (about 3.2 or later, it's not scheduled right now). -Martin On 05.01.2010, at 17:33, Norbert Bede wrote: hi, Is it possible to translate user definable ticket type to the local language ? I'm tried translations put into localisation file, but doesnt help. is there any way to achieve this ? norbert - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Agent Notifications are not sent, plz help
Hi Arpit, did you try to set a SendmailNotificationEnvelopeFrom? SysConfig - Group Framework - Subgroup Core::Sendmail - Just enter an valid envelope from email address for outgoing notifications. -Martin On 06.01.2010, at 14:05, Arpit2 G wrote: Hello Everyone, I am using otrs 2.4.5 with ITSM 1.3.2 on windows 2008 server. I am facing one issue: when a user creates a ticket, auto reply is working fine but Agent notifications are not working. In preferences they are set to yes. Please see the log below and guide me what am i missing here. [Wed Jan 6 11:00:09 2010][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [201001061084/Hi Demo Ticket] created (TicketID=58,Queue=1st Level::XXX,Priority=2-Normal,State=new) [Wed Jan 6 11:00:10 2010][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to ' x...@.com' from 'OTRS System x...@.com'. HistoryType = SendAutoReply, Subject = [Ticket#201001061084] RE: Hi Demo Ticket; [Wed Jan 6 11:00:10 2010][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [201001061084] (TicketID=58, ArticleID=112) to ' x...@.com'. [Wed Jan 6 11:00:10 2010][Error][Kernel::System::Email::SMTP::Send][149] Can't send message: 454Start mail input; end with CRLF.CRLF 5.7.3 Client does not have permission to Send As this sender. ! Enable Net::SMTP debug for more info! [Wed Jan 6 11:00:10 2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to ' x...@.com'. [Wed Jan 6 11:00:11 2010][Error][Kernel::System::Email::SMTP::Send][149] Can't send message: 454Start mail input; end with CRLF.CRLF 5.7.3 Client does not have permission to Send As this sender. ! Enable Net::SMTP debug for more info! [Wed Jan 6 11:00:11 2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to ' x...@.com'. [Wed Jan 6 11:00:12 2010][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from otrs1/XXX. Regards Arpit Gupta =-=-= Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to limit customer queue
Hi Laszlo, I guess you are looking for something like in SysConfig - Group Ticket - SubGroup Frontend::Customer::Ticket::ViewNew - enable CustomerPanelOwnSelection and add/remove the list of queues and names which you want to show for new ticket creation in the customer interface. Greetings, -Martin On 06.01.2010, at 14:11, Krasznay László wrote: Hi all! I found the way to limit the customer to only one queue. The problem is the customer still have to chose from queue list. Is it possible to remove the whole option and put all tickets from web interface to the RAW queue? Thanks! Laszlo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to limit customer queue
Hi Martin! I did set those, and only left RAW, buti t still lets the - int he queue list. I want only one queue to be there as default selection. Thank! Laszlo From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Edenhofer Sent: Wednesday, January 06, 2010 2:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] how to limit customer queue Hi Laszlo, I guess you are looking for something like in SysConfig - Group Ticket - SubGroup Frontend::Customer::Ticket::ViewNew - enable CustomerPanelOwnSelection and add/remove the list of queues and names which you want to show for new ticket creation in the customer interface. Greetings, -Martin On 06.01.2010, at 14:11, Krasznay László wrote: Hi all! I found the way to limit the customer to only one queue. The problem is the customer still have to chose from queue list. Is it possible to remove the whole option and put all tickets from web interface to the RAW queue? Thanks! Laszlo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Questions about PGP and attachments
Thanks Martin, I should have tried that before posting... Using crypt-mode 'detached' works as described. Do you have a suggestion regarding the second issue - when receiving plain-text emails with attached, gpg-encrypted files ? Is there a way otrs could detect and decrypt those attachments ? Cheers, David On 6.1.10 14:04 , Martin Edenhofer wrote: Hi David, what OTRS version do you use? Normally you can use inline or detached PGP. inline means, that only message body gets crypted/signed. detached means, the whole email (message body + attachments) get's crypted/signed. Greetings, -Martin On 06.01.2010, at 12:27, David Eitzinger wrote: Hello ! I just stumpled upon a little problem here: We wanted to use OTRS to send out encrypted Emails to clients - including attachments. To my surprise, the emails are crypted but the attachment is sent as is. Is there an easy way to change this behaviour so the entire message is encrypted ? Also: When receiving encrypted Emails, everything is correctly decrypted. Unfortunately this only works with messages that are entirely encrypted. We sometimes get plain text emails with encrypted attachments. - Those are not decrypted automatically and the attachments have to be downloaded and decrypted offline. If someone has a tip how to change this, that would be great ! Cheers, David - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Questions about PGP and attachments
Hi David, I never have heard that it is possible to crypt only parts of an email. :-) Anyway, I guess it would be better to handle this via bugs.otrs.org and an example of the plain text emails with only encrypted attachments. :) Many thanks for help! -Martin On 06.01.2010, at 14:26, David Eitzinger wrote: Thanks Martin, I should have tried that before posting... Using crypt-mode 'detached' works as described. Do you have a suggestion regarding the second issue - when receiving plain-text emails with attached, gpg-encrypted files ? Is there a way otrs could detect and decrypt those attachments ? Cheers, David On 6.1.10 14:04 , Martin Edenhofer wrote: Hi David, what OTRS version do you use? Normally you can use inline or detached PGP. inline means, that only message body gets crypted/signed. detached means, the whole email (message body + attachments) get's crypted/signed. Greetings, -Martin On 06.01.2010, at 12:27, David Eitzinger wrote: Hello ! I just stumpled upon a little problem here: We wanted to use OTRS to send out encrypted Emails to clients - including attachments. To my surprise, the emails are crypted but the attachment is sent as is. Is there an easy way to change this behaviour so the entire message is encrypted ? Also: When receiving encrypted Emails, everything is correctly decrypted. Unfortunately this only works with messages that are entirely encrypted. We sometimes get plain text emails with encrypted attachments. - Those are not decrypted automatically and the attachments have to be downloaded and decrypted offline. If someone has a tip how to change this, that would be great ! Cheers, David - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Responses and New Email Ticket
Hi all, How can i use Responses when i'm composing a new Email-Ticket ? We are on OTRS 2.2.7 Thanks. Sincerely, PK. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] adding modules to apache2-perl-startup.pl ?
Hello, does someone know the answer to this old, open question ? Thanks in advance. Alexander Original-Nachricht Date: Tue, 01 Dec 2009 20:39:47 +0100 From: Alexander Halle ahalle-o...@radprax.de To: User questions and discussions about OTRS. otrs@otrs.org Michiel Beijen wrote : [...] Also, in the apache2-perl-startup.pl, you should/could add any modules for packages that you have installed, such as FAQ or ITSM. Hi Michiel, I wasn't aware of this yet, I guess it's for speed. Could you please give an example, e.g. for the FAQ module ? All I could find is an old unanswered posting : http://lists.otrs.org/pipermail/otrs/2008-August/024183.html Thanks in advance. Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to limit customer queue
Hi Laszlo, Ok. Now I got it. :) The - can not get removed. But you could modify the default link in nav bar for new tickets to something like: customer.pl?Action=CustomerTicketMessageSubaction=StoreNewExpand=1Dest=2||Raw Dest need to be the value content of your To selection field (you need to take it from your system). Then you will have Raw as default. -Martin On 06.01.2010, at 14:26, Krasznay László wrote: Hi Martin! I did set those, and only left RAW, buti t still lets the „-„ int he queue list. I want only one queue to be there as default selection. Thank! Laszlo From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Edenhofer Sent: Wednesday, January 06, 2010 2:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] how to limit customer queue Hi Laszlo, I guess you are looking for something like in SysConfig - Group Ticket - SubGroup Frontend::Customer::Ticket::ViewNew - enable CustomerPanelOwnSelection and add/remove the list of queues and names which you want to show for new ticket creation in the customer interface. Greetings, -Martin On 06.01.2010, at 14:11, Krasznay László wrote: Hi all! I found the way to limit the customer to only one queue. The problem is the customer still have to chose from queue list. Is it possible to remove the whole option and put all tickets from web interface to the RAW queue? Thanks! Laszlo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] adding modules to apache2-perl-startup.pl ?
Hi Alexander, a) How: You just need to add the modules which are included in the packages like use Kernel::Module::AgentFAQ;. b) What is the change: mod_perl will compile all this modules at start time. This means it get used and shard for all httpd processes. Which means it takes less memory for each httpd processes. If you do not use it at start time, every httpd need to compile it, it self. So IMO it depends on your requirements. If you really need a faster system take also a look at http://doc.otrs.org/2.4/en/html/ - Performance Tuning and/or also the Support-Module is a good point to verify your system settings. IMO this will give you more speed then adding extended modules to startup.pl. The bad issue is also, if you add your extended modules to startup.pl and you uninstall the package later you will get an httpd error on next startup time (because extended module can not get used). Just my 2 cents... ;) -Martin On 06.01.2010, at 14:59, Alexander Halle wrote: Hello, does someone know the answer to this old, open question ? Thanks in advance. Alexander Original-Nachricht Date: Tue, 01 Dec 2009 20:39:47 +0100 From: Alexander Halle ahalle-o...@radprax.de To: User questions and discussions about OTRS. otrs@otrs.org Michiel Beijen wrote : [...] Also, in the apache2-perl-startup.pl, you should/could add any modules for packages that you have installed, such as FAQ or ITSM. Hi Michiel, I wasn't aware of this yet, I guess it's for speed. Could you please give an example, e.g. for the FAQ module ? All I could find is an old unanswered posting : http://lists.otrs.org/pipermail/otrs/2008-August/024183.html Thanks in advance. Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to limit customer queue
Hi Martin, Then only remains one question! Where do i modify this link? Looked in CustomerNavigationBar.dtl but there is no link. Thanks! Laszlo From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Edenhofer Sent: Wednesday, January 06, 2010 3:02 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] how to limit customer queue Hi Laszlo, Ok. Now I got it. :) The - can not get removed. But you could modify the default link in nav bar for new tickets to something like: customer.pl?Action=CustomerTicketMessageSubaction=StoreNewExpand=1Dest=2 ||Raw Dest need to be the value content of your To selection field (you need to take it from your system). Then you will have Raw as default. -Martin On 06.01.2010, at 14:26, Krasznay László wrote: Hi Martin! I did set those, and only left RAW, buti t still lets the - int he queue list. I want only one queue to be there as default selection. Thank! Laszlo From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Edenhofer Sent: Wednesday, January 06, 2010 2:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] how to limit customer queue Hi Laszlo, I guess you are looking for something like in SysConfig - Group Ticket - SubGroup Frontend::Customer::Ticket::ViewNew - enable CustomerPanelOwnSelection and add/remove the list of queues and names which you want to show for new ticket creation in the customer interface. Greetings, -Martin On 06.01.2010, at 14:11, Krasznay László wrote: Hi all! I found the way to limit the customer to only one queue. The problem is the customer still have to chose from queue list. Is it possible to remove the whole option and put all tickets from web interface to the RAW queue? Thanks! Laszlo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] adding modules to apache2-perl-startup.pl ?
Hello Martin, thanks for your explanations (I know, that Michiel can't answer every single mail) :) I was already aware of the other points but found no hints for these module precompilations until now. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] AgentTicketCompose incredibly slow
Hi all. Since a couple of days, reaction on the AgentTicketCompose is incredibly slow. It takes between 20 and 40 seconds to load the mail mask after clicking (for example) empty answer. The phenomenon appeared after a major crash of the file system in which we also lost some of the plain text articles. Maybe there's a relation, maybe not... Any other requests are entirely okay in response, so we're pretty much clueless. System running: OTRS 2.3.3 Debian Linux MySQL 5.0 If someone has a hint... Thanks a lot and a happy new one Daniel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] 2.4.5. bugs with lock : always locks the ticket
Hi Michiel, Thanks for your input and proposition. As for now we are in production with only one department, so people can live with that non-sense (for us :) locking system. I put a generic job that unlocks tickets so it is a way to solve this. Is it possible to receive your own e-mail address directly so that we can keep in touch for future commercial arrangement? As I am sure this system will become a new standard here at WIPO (= 1300 people). We will need some development in the near future as other Departments will go live. I tried once to create an account for the bugs thing but it didn't work. I will retry now ... Greetings Philippe Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of otrs-requ...@otrs.org Sent: lundi, 4. janvier 2010 20:36 To: otrs@otrs.org Subject: otrs Digest, Vol 16, Issue 8 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than Re: Contents of otrs digest... Today's Topics: 1. Re: Postmaster Cron does not start after reboot (Gerrit Tamboer) 2. Clever OTRS =) (Gazizov Andrey) 3. Re: 2.4.5. bugs with lock : always locks the ticket (Michiel Beijen) 4. Re: Postmaster Cron does not start after reboot (Gordon O'Brien) -- Message: 1 Date: Mon, 04 Jan 2010 18:46:22 +0100 From: Gerrit Tamboer ger...@halma.nl Subject: Re: [otrs] Postmaster Cron does not start after reboot To: User questions and discussions about OTRS. otrs@otrs.org Message-ID: 20100104174622.be306...@kerio01.halma.nl Content-Type: text/plain; charset=utf-8 Check the cronjobs. /opt/otrs/var/cron To see if the cron is running: crontab -u -l otrs Good luck. _ From: Gordon O'Brien [mailto:gordon.obr...@mediasquare.co.uk] To: Gordon O'Brien [mailto:gordon.obr...@mediasquare.co.uk], otrs@otrs.org Sent: Mon, 04 Jan 2010 18:40:03 +0100 Subject: [otrs] Postmaster Cron does not start after reboot Hi I am running OTRS 2.4.5 on OpenSUSE 11.1 I have a problem when the server is rebooted after updates. The Postmaster mail account will not fetch email from the configured POP3 account unless I click ?run now? or manually execute ./Cron sh start otrs Is there a way for this to automatically start after a reboot? Thanks. _ This email message has been scanned and delivered safely by Mimecast. _ -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20100104/2d5733f3/attachment-0001.html -- Message: 2 Date: Mon, 04 Jan 2010 20:53:14 +0300 From: Gazizov Andrey moonshi...@retn.net Subject: [otrs] Clever OTRS =) To: User questions and discussions about OTRS. otrs@otrs.org Message-ID: 4b422b0a.9010...@retn.net Content-Type: text/plain; charset=KOI8-R; format=flowed Hello all. I'm sorry, it was a misprint. Surely, under Theme I mean Subject, thanks to ?? that noted it ;-) Has anybody idea how I can make this? ?? ? ?: Andrey, before posting to english-speaking mailing list, switch your OTRS from russian to english. is not Theme there but Subject. On Tue, Dec 29, 2009 at 7:36 PM, Gazizov Andrey moonshi...@retn.net mailto:moonshi...@retn.net wrote: Happy New Year dear OTRS users ;-) Under the end of the year I have a following task - it would be great for me that otrs create ticket only in that case if it satisfies to following points: - responsible - theme - freetext fields etc.. I.e. until user will not correctly specify a theme of the ticket or responsible ticket it is not created. It's possible in OTRS? Thanks in advance. -- Best regards, Andrey Gazizov ReTN - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- regards, Mihail -- Best regards, Andrey Gazizov ReTN -- Message: 3 Date: Mon, 4 Jan 2010 20:02:04 +0100 From: Michiel Beijen mich...@beefreeit.nl Subject: Re: [otrs] 2.4.5. bugs with lock : always locks the ticket To: User questions and discussions
[otrs] running checkmodules command
When I am trying to check to see if I have correct modules installed I run the command otrs.checkmodules in otrs\otrs\bin but when I hit enter a word document file opens up what am I doing wrong? Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech 973-924-8669 Office - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] running checkmodules command
Try; perl otrs.checkModules Which will explicitly call the perl interpreter. Rory -- Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2010/1/6 dnk d.k.emailli...@gmail.com Hey, case sensitive? It is checkModules. D On 2010-01-06, at 8:16 AM, Michael Mitchell wrote: When I am trying to check to see if I have correct modules installed I run the command otrs.checkmodules in otrs\otrs\bin but when I hit enter a word document file opens up what am I doing wrong? *Michael D Mitchell* *Sixth Avenue** Electronics* *Help Desk / Tech* *973-924-8669 Office* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] New setup questions - smtps, faq, mod_perl
Just to add to my previous post,
What should be edited in:
/opt/otrs/scripts/apache2-perl-startup.pl
Just uncomment and modify:
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');?
D
On 2010-01-06, at 8:42 AM, dnk wrote:
Hey there,
1) I had a look at all of that documentation (README.webserver), and it was
already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did the
configuration and added a perl.conf and otrs.conf to my config.d directory.
Just for giggles, I added the load module directive to my httpd.conf (As I
knew Apache would load it only once - but give me feedback if the other
instance loaded) - so i can confirm my mod_perl was being loaded. So I am
still not sure why it is not being used by OTRS.
2) I can add and delete my FAQ just fine, but somewhere in the template,
there are the words default comment. It appears above the FAQ categories.
For example:
-
FAQ
default comment This is what I want to get rid
of.
Name / CommentSubCategories Article
Hardware
Hardware related FAQ for devices such as computers, cell phones, etc 10
-
It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
instance.
3) In the checkModule, I have all modules in there as OK. The one in
particular that you mentioned too.
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
As for your request to have a look at the link:
http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound. IE
when as password request, etc.
From this link (for config):
http://yourserver/otrs/index.pl?Action=AdminSysConfigSubaction=EditSysConfigSubGroup=Core::SendmailSysConfigGroup=Framework
But in the adminlog, there were the following errors (nothing else related)
from when I requested as password:
Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to
smtp.xxx.com: !
Any additional ideas?
D
On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:
Hi there,
• About enabling mod_perl, please read /opt/otrs/README.webserver
• If you're logged in as admin, you'll be able to delete any FAQ
article opening it and clicking the Delete button
(http://yourserver/otrs/index.pl?Action=AgentFAQSubaction=DeleteCategoryID=XXItemID=YY)
• To make sure you have all modules installed, run
/opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is
needed for SMTPS, besides that, share with us the corresponding log entries
at http://yourserver/otrs/index.pl?Action=AdminLog after you click under
Run Now! at http://yourserver/otrs/index.pl?Action=AdminMailAccount
Greeetings,
Leonardo Certuche
On Tue, Jan 5, 2010 at 5:49 PM, dnk d.k.emailli...@gmail.com wrote:
Hi there,
I have just setup OTRS on CentOS 5.4, and all is going well thus far.
I just have a few questions that my google searches have not yielded results
for...
1) When using the support module to check if my system is optimized, I get:
Check for CGI Accelerator.
You should use FastCGI or mod_perl to increase your performance.
- What do i need to do to enable that? It seems to be set up in my apache
conf (mod_perl).
2) I also installed the FAQ module. Where on earth can I remove the default
comment?
3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS
connection on port 587. I am pretty sure i set it up right. But when i use a
function that requires mail (IE recover password), I get:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5
14:26:12 2010
Message: Can't connect to smtp..com: !
Traceback (19419):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
- Now i can ping that hostname without issue from the server. I have all the
required perl modules installed as well.
I have (for settings):
SendmailModule: SMTPS
SendmailModule::CMD: (left as default)
SendmailModule::Host: myhostname
SendmailModule::AuthUser: full email address (as my server requires)
SendmailModule::AuthPassword: ***
Thanks in advance.
D
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing
Re: [otrs] New setup questions - smtps, faq, mod_perl
uncomment also
use DBD...
use Kernel::System::DB
On Wed, Jan 6, 2010 at 6:05 PM, dnk d.k.emailli...@gmail.com wrote:
Just to add to my previous post,
What should be edited in:
/opt/otrs/scripts/apache2-perl-startup.pl
Just uncomment and modify:
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');?
D
On 2010-01-06, at 8:42 AM, dnk wrote:
Hey there,
1) I had a look at all of that documentation (README.webserver), and it
was already setup. I had used the RPM for OTRS (I am on CentOS 5), and it
did the configuration and added a perl.conf and otrs.conf to my config.d
directory. Just for giggles, I added the load module directive to my
httpd.conf (As I knew Apache would load it only once - but give me feedback
if the other instance loaded) - so i can confirm my mod_perl was being
loaded. So I am still not sure why it is not being used by OTRS.
2) I can add and delete my FAQ just fine, but somewhere in the template,
there are the words default comment. It appears above the FAQ categories.
For example:
-
FAQ
default comment This is what I want to get
rid of.
Name / CommentSubCategories Article
Hardware
Hardware related FAQ for devices such as computers, cell phones, etc 1
0
-
It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
instance.
3) In the checkModule, I have all modules in there as OK. The one in
particular that you mentioned too.
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
As for your request to have a look at the link:
http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound.
IE when as password request, etc.
From this link (for config):
http://yourserver/otrs/index.pl?Action=AdminSysConfigSubaction=EditSysConfigSubGroup=Core::SendmailSysConfigGroup=Framework
But in the adminlog, there were the following errors (nothing else
related) from when I requested as password:
Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to
smtp.xxx.com: !
Any additional ideas?
D
On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:
Hi there,
• About enabling mod_perl, please read /opt/otrs/README.webserver
• If you're logged in as admin, you'll be able to delete any FAQ
article opening it and clicking the Delete button (
http://yourserver/otrs/index.pl?Action=AgentFAQSubaction=DeleteCategoryID=XXItemID=YY
)
• To make sure you have all modules installed, run
/opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is
needed for SMTPS, besides that, share with us the corresponding log entries
at http://yourserver/otrs/index.pl?Action=AdminLog after you click under
Run Now! at http://yourserver/otrs/index.pl?Action=AdminMailAccount
Greeetings,
Leonardo Certuche
On Tue, Jan 5, 2010 at 5:49 PM, dnk d.k.emailli...@gmail.com wrote:
Hi there,
I have just setup OTRS on CentOS 5.4, and all is going well thus far.
I just have a few questions that my google searches have not yielded
results for...
1) When using the support module to check if my system is optimized, I
get:
Check for CGI Accelerator.
You should use FastCGI or mod_perl to increase your performance.
- What do i need to do to enable that? It seems to be set up in my
apache conf (mod_perl).
2) I also installed the FAQ module. Where on earth can I remove the
default comment?
3) I am using smtps (Core::Sendmail) for my mail server as it requires a
TLS connection on port 587. I am pretty sure i set it up right. But when i
use a function that requires mail (IE recover password), I get:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan
5 14:26:12 2010
Message: Can't connect to smtp..com: !
Traceback (19419):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line:
457
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
- Now i can ping that hostname without issue from the server. I have all
the required perl modules installed as well.
I have (for settings):
SendmailModule: SMTPS
SendmailModule::CMD: (left as default)
SendmailModule::Host: myhostname
SendmailModule::AuthUser: full email address (as my server requires)
SendmailModule::AuthPassword: ***
Thanks in advance.
D
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get
Re: [otrs] how to limit customer queue
Krasznay László wrote : Then only remains one question! Where do i modify this link? Looked in CustomerNavigationBar.dtl but there is no link. Hello Laszlo, you find it in SysConfig in CustomerFrontend::Module###CustomerTicketMessage. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] New setup questions - smtps, faq, mod_perl
Do you mean:
enable this if you use mysql
use DBD::mysql ();
use Kernel::System::DB::mysql;
Or do you mean:
(under apache)
use DBI ();
(under core modules)
use Kernel::System::DB;
D
On 2010-01-06, at 9:12 AM, Marco Vannini wrote:
uncomment also
use DBD...
use Kernel::System::DB
On Wed, Jan 6, 2010 at 6:05 PM, dnk d.k.emailli...@gmail.com wrote:
Just to add to my previous post,
What should be edited in:
/opt/otrs/scripts/apache2-perl-startup.pl
Just uncomment and modify:
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');?
D
On 2010-01-06, at 8:42 AM, dnk wrote:
Hey there,
1) I had a look at all of that documentation (README.webserver), and it was
already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did
the configuration and added a perl.conf and otrs.conf to my config.d
directory. Just for giggles, I added the load module directive to my
httpd.conf (As I knew Apache would load it only once - but give me feedback
if the other instance loaded) - so i can confirm my mod_perl was being
loaded. So I am still not sure why it is not being used by OTRS.
2) I can add and delete my FAQ just fine, but somewhere in the template,
there are the words default comment. It appears above the FAQ categories.
For example:
-
FAQ
default comment This is what I want to get rid
of.
Name / CommentSubCategories Article
Hardware
Hardware related FAQ for devices such as computers, cell phones, etc 1
0
-
It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
instance.
3) In the checkModule, I have all modules in there as OK. The one in
particular that you mentioned too.
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
As for your request to have a look at the link:
http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound. IE
when as password request, etc.
From this link (for config):
http://yourserver/otrs/index.pl?Action=AdminSysConfigSubaction=EditSysConfigSubGroup=Core::SendmailSysConfigGroup=Framework
But in the adminlog, there were the following errors (nothing else related)
from when I requested as password:
Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to
smtp.xxx.com: !
Any additional ideas?
D
On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:
Hi there,
• About enabling mod_perl, please read /opt/otrs/README.webserver
• If you're logged in as admin, you'll be able to delete any FAQ
article opening it and clicking the Delete button
(http://yourserver/otrs/index.pl?Action=AgentFAQSubaction=DeleteCategoryID=XXItemID=YY)
• To make sure you have all modules installed, run
/opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is
needed for SMTPS, besides that, share with us the corresponding log
entries at http://yourserver/otrs/index.pl?Action=AdminLog after you click
under Run Now! at http://yourserver/otrs/index.pl?Action=AdminMailAccount
Greeetings,
Leonardo Certuche
On Tue, Jan 5, 2010 at 5:49 PM, dnk d.k.emailli...@gmail.com wrote:
Hi there,
I have just setup OTRS on CentOS 5.4, and all is going well thus far.
I just have a few questions that my google searches have not yielded
results for...
1) When using the support module to check if my system is optimized, I get:
Check for CGI Accelerator.
You should use FastCGI or mod_perl to increase your performance.
- What do i need to do to enable that? It seems to be set up in my apache
conf (mod_perl).
2) I also installed the FAQ module. Where on earth can I remove the
default comment?
3) I am using smtps (Core::Sendmail) for my mail server as it requires a
TLS connection on port 587. I am pretty sure i set it up right. But when i
use a function that requires mail (IE recover password), I get:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5
14:26:12 2010
Message: Can't connect to smtp..com: !
Traceback (19419):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
- Now i can ping that hostname without issue from the server. I have all
the required perl modules installed as well.
I have (for settings):
SendmailModule: SMTPS
SendmailModule::CMD: (left as default)
SendmailModule::Host: myhostname
SendmailModule::AuthUser: full email address (as my server requires)
SendmailModule::AuthPassword:
[otrs] is there a way to set a ticket to auto open?
We use the ticket system to also track bugs we are waiting on fixes for. I would like to close a ticket and have in reopen say in a month or so. D. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] AgentTicketCompose incredibly slow
Hi Daniel, On 06.01.2010, at 16:35, Obee, Daniel wrote: Since a couple of days, reaction on the AgentTicketCompose is incredibly slow. It takes between 20 and 40 seconds to load the mail mask after clicking (for example) “empty answer”. The phenomenon appeared after a major crash of the file system in which we also lost some of the plain text articles. Maybe there’s a relation, maybe not… Any other requests are entirely okay in response, so we’re pretty much clueless. I guess it's not OTRS related. :) Do you know if CheckMX is enabled? In this case OTRS checks the DNS records of the mail exchanger for the recipients (to let the agent know if it's possible to send an email to the recipient). It's configured in SysConfig - Framework - Core - CheckMXRecord. If yes, can it be, that the DNS server which is configured on your OTRS machine is not reachable anymore? In this case OTRS needs to wait for an timeout (it depends on the amount of recipients for each per default about 12 sek.). If it's unix/linux you can verify if DNS is configured correctly by: shell cat /etc/resolv.conf domain xxx.box nameserver 192.168.178.1 shell ping 192.168.178.1 64 bytes from 192.168.178.1: icmp_seq=0 ttl=64 time=341 ms [...] shell host -t mx myhammer.de myhammer.de mail is handled by 10 mx02-berlin.abacho.net. shell -Martin- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] New setup questions - smtps, faq, mod_perl
Ok, I got it working. Stupid mistake,
There was a use statement that had to be uncommented. I thought it was meant to
be a comment. doh!
SO to confirm for others, I had changed the following in the
/opt/otrs/scripts/apache2-perl-startup.pl file:
Uncommented (and added my password):
use Apache::DBI ();
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'yourpassword');
use DBI ();
Then uncommented (as I am using mysql):
# enable this if you use mysql
use DBD::mysql ();
use Kernel::System::DB::mysql;
Man, what a nice change in speed of the web interface.
Now I only hve the following 2 issues outstanding.
---
2) I also installed the FAQ module. Where on earth can I remove the default
comment?
3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS
connection on port 587. I am pretty sure i set it up right. But when i use a
function that requires mail (IE recover password), I get:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5
14:26:12 2010
Message: Can't connect to smtp..com: !
Traceback (19419):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
- Now i can ping that hostname without issue from the server. I have all the
required perl modules installed as well.
I have (for settings):
SendmailModule: SMTPS
SendmailModule::CMD: (left as default)
SendmailModule::Host: myhostname
SendmailModule::AuthUser: full email address (as my server requires)
SendmailModule::AuthPassword: ***
---
But since i got mod_perl working, I noticed the traceback changed a bit for my
smtp sending issue:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jan 6
10:45:06 2010
Message: Can't connect to smtp..com: !
Traceback (2138):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler
(unknown version) Line: 48
Module: (eval) (v1.42) Line: 204
Module: ModPerl::RegistryCooker::run (v1.42) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
So I guess if anyone has any additional info and sending email with SMTPS, and
that dumb default comment in the FAQ module, that would be appreciated.
D
On 2010-01-06, at 9:28 AM, dnk wrote:
Do you mean:
enable this if you use mysql
use DBD::mysql ();
use Kernel::System::DB::mysql;
Or do you mean:
(under apache)
use DBI ();
(under core modules)
use Kernel::System::DB;
D
On 2010-01-06, at 9:12 AM, Marco Vannini wrote:
uncomment also
use DBD...
use Kernel::System::DB
On Wed, Jan 6, 2010 at 6:05 PM, dnk d.k.emailli...@gmail.com wrote:
Just to add to my previous post,
What should be edited in:
/opt/otrs/scripts/apache2-perl-startup.pl
Just uncomment and modify:
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');?
D
On 2010-01-06, at 8:42 AM, dnk wrote:
Hey there,
1) I had a look at all of that documentation (README.webserver), and it
was already setup. I had used the RPM for OTRS (I am on CentOS 5), and it
did the configuration and added a perl.conf and otrs.conf to my config.d
directory. Just for giggles, I added the load module directive to my
httpd.conf (As I knew Apache would load it only once - but give me
feedback if the other instance loaded) - so i can confirm my mod_perl was
being loaded. So I am still not sure why it is not being used by OTRS.
2) I can add and delete my FAQ just fine, but somewhere in the template,
there are the words default comment. It appears above the FAQ
categories. For example:
-
FAQ
default comment This is what I want to get
rid of.
Name / CommentSubCategories Article
Hardware
Hardware related FAQ for devices such as computers, cell phones, etc 1
0
-
It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
instance.
3) In the checkModule, I have all modules in there as OK. The one in
particular that you mentioned too.
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
As for your request to have a look at the link:
http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound. IE
when as password request, etc.
From this link (for config):
Re: [otrs] SMTP Configuration For OTRS
Hey Sourabh Sarwate sourabh2783 at gmail.com, Did you ever get this one figured out? Can you send via SMTPS now? D - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] user definable ticket type localisation
Hi Martin, On 06.01.2010, at 14:10, Martin Edenhofer wrote: per default it's not possible to translate ticket types. OTRS is handling it like a queue or a free text field (not translated). We plan to support this kind of localization for future OTRS releases (about 3.2 or later, it's not scheduled right now). I like the TicketTypes to be language independent, but I just ask myself why is it possible to translate Services, SLAs, Impacts, Priorities, etc. but TicketTypes, FreeTextKeys and FreeTextValues? Many thanks for your software to be free ;-) Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] New setup questions - smtps, faq, mod_perl
Well to comment on this one, but if i use SMTP (not SMTPS), it works with my authentication, and port 587. Just not SMTPS. D On 2010-01-06, at 10:47 AM, dnk wrote: 3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] is there a way to set a ticket to auto open?
D, Why not use the pending reminder state fixing a date for the remind period ? otherwise you can create new states like on hold or working by other/3rd party MV On Wed, Jan 6, 2010 at 6:43 PM, Dominic Burns domini...@gmail.com wrote: We use the ticket system to also track bugs we are waiting on fixes for. I would like to close a ticket and have in reopen say in a month or so. D. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Error when clicking the stats icon in otrs
Hi There, When I click the Stats icon in OTRS (logged in as an Agent), I get the following error: Can't locate object method GetObjectName via package Kernel::System::Stats::Static::StateAction at /opt/otrs//Kernel/System/Stats.pm line 2234 My System configuration is: OTRS 2.4.5 Red Hat Enterprise Linux Server release 5.4 Apache 2 Oracle database Any help would be greatly appreciated. Thank you in advance. Jose Luis Spahr - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] SMTP Configuration For OTRS
Hi , Yes I am able to send the mail via SMTPS on windows server. Regards Sourabh Sarwate On Thu, Jan 7, 2010 at 12:25 AM, dnk d.k.emailli...@gmail.com wrote: Hey Sourabh Sarwate sourabh2783 at gmail.com, Did you ever get this one figured out? Can you send via SMTPS now? D - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Agent Notifications are not sent, plz help
Hello Martin, tnx for reply. I added the complete email address which i am using for smtp , in SendmailNotificationEnvelopeFrom but still getting same error : [Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [201001061084] (TicketID=58,ArticleID=112) to ' x...@.com'. [Wed Jan 6 11:00:10 2010][Error][Kernel::System::Email::SMTP::Send][149] Can't send message: 454Start mail input; end with CRLF.CRLF 5.7.3 Client does not have permission to Send As this sender. ! Enable Net::SMTP debug for more info! Arpit Gupta From: Martin Edenhofer m...@otrs.com To: User questions and discussions about OTRS. otrs@otrs.org Date: 01/06/2010 06:45 PM Subject:Re: [otrs] Agent Notifications are not sent, plz help Sent by:otrs-boun...@otrs.org Hi Arpit, did you try to set a SendmailNotificationEnvelopeFrom? SysConfig - Group Framework - Subgroup Core::Sendmail - Just enter an valid envelope from email address for outgoing notifications. -Martin On 06.01.2010, at 14:05, Arpit2 G wrote: Hello Everyone, I am using otrs 2.4.5 with ITSM 1.3.2 on windows 2008 server. I am facing one issue: when a user creates a ticket, auto reply is working fine but Agent notifications are not working. In preferences they are set to yes. Please see the log below and guide me what am i missing here. [Wed Jan 6 11:00:09 2010][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [201001061084/Hi Demo Ticket] created (TicketID=58,Queue=1st Level::XXX,Priority=2-Normal,State=new) [Wed Jan 6 11:00:10 2010][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to ' x...@.com' from 'OTRS System x...@.com'. HistoryType = SendAutoReply, Subject = [Ticket#201001061084] RE: Hi Demo Ticket; [Wed Jan 6 11:00:10 2010][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [201001061084] (TicketID=58, ArticleID=112) to ' x...@.com'. [Wed Jan 6 11:00:10 2010][Error][Kernel::System::Email::SMTP::Send][149] Can't send message: 454Start mail input; end with CRLF.CRLF 5.7.3 Client does not have permission to Send As this sender. ! Enable Net::SMTP debug for more info! [Wed Jan 6 11:00:10 2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to ' x...@.com'. [Wed Jan 6 11:00:11 2010][Error][Kernel::System::Email::SMTP::Send][149] Can't send message: 454Start mail input; end with CRLF.CRLF 5.7.3 Client does not have permission to Send As this sender. ! Enable Net::SMTP debug for more info! [Wed Jan 6 11:00:11 2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to ' x...@.com'. [Wed Jan 6 11:00:12 2010][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from otrs1/XXX. Regards Arpit Gupta =-=-= Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you
Re: [otrs] how to limit customer queue
Hi All, One more question regarding this what if I want the customer can see different queue w.r.t. the product they Purchase; For Ex.. In my setup I created queue on the basis of product like (Monitor, CPU etc) 1) If A customer purchase monitor only from our company so in its customer interface he will be able to see only Monitor queue. 2) If B customer purchase monitor and CPU both from our company so in its customer interface he will be able to see both the queue. Is it possible we can manage the queue like that. Regards Sourabh Sarwate 2010/1/6 Alexander Halle ahalle-o...@radprax.de Krasznay László wrote : Then only remains one question! Where do i modify this link? Looked in CustomerNavigationBar.dtl but there is no link. Hello Laszlo, you find it in SysConfig in CustomerFrontend::Module###CustomerTicketMessage. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Can't encrypt using PGP
Hi List, We are trying to encrypt our tickets using your GPG functionality. When we do, we get the following error and the ticket is sent clear text. Jan 6 23:56:45 ruiner OTRS-CGI-10[24836]: [Error] [Kernel::System::Crypt::PGP::Crypt][Line:118]: Can't crypt with Key 404C896C: gpg: WARNING: standard input reopened#012! How do I fix this? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Agent Notifications are not sent, plz help
Hello Martin, It's working now, i didn't know that you have to make separate entry for notification sender email in framework- core. I entered my email Address there and it's working now. Regards Arpit Gupta From: Arpit2 G arpit...@tcs.com To: User questions and discussions about OTRS. otrs@otrs.org Cc: otrs-boun...@otrs.org Date: 01/07/2010 09:40 AM Subject:Re: [otrs] Agent Notifications are not sent, plz help Sent by:otrs-boun...@otrs.org Hello Martin, tnx for reply. I added the complete email address which i am using for smtp , in SendmailNotificationEnvelopeFrom but still getting same error : [Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [201001061084] (TicketID=58,ArticleID=112) to ' x...@.com'. [Wed Jan 6 11:00:10 2010][Error][Kernel::System::Email::SMTP::Send][149] Can't send message: 454Start mail input; end with CRLF.CRLF 5.7.3 Client does not have permission to Send As this sender. ! Enable Net::SMTP debug for more info! Arpit Gupta From: Martin Edenhofer m...@otrs.com To: User questions and discussions about OTRS. otrs@otrs.org Date: 01/06/2010 06:45 PM Subject:Re: [otrs] Agent Notifications are not sent, plz help Sent by:otrs-boun...@otrs.org Hi Arpit, did you try to set a SendmailNotificationEnvelopeFrom? SysConfig - Group Framework - Subgroup Core::Sendmail - Just enter an valid envelope from email address for outgoing notifications. -Martin On 06.01.2010, at 14:05, Arpit2 G wrote: Hello Everyone, I am using otrs 2.4.5 with ITSM 1.3.2 on windows 2008 server. I am facing one issue: when a user creates a ticket, auto reply is working fine but Agent notifications are not working. In preferences they are set to yes. Please see the log below and guide me what am i missing here. [Wed Jan 6 11:00:09 2010][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [201001061084/Hi Demo Ticket] created (TicketID=58,Queue=1st Level::XXX,Priority=2-Normal,State=new) [Wed Jan 6 11:00:10 2010][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to ' x...@.com' from 'OTRS System x...@.com'. HistoryType = SendAutoReply, Subject = [Ticket#201001061084] RE: Hi Demo Ticket; [Wed Jan 6 11:00:10 2010][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [201001061084] (TicketID=58, ArticleID=112) to ' x...@.com'. [Wed Jan 6 11:00:10 2010][Error][Kernel::System::Email::SMTP::Send][149] Can't send message: 454Start mail input; end with CRLF.CRLF 5.7.3 Client does not have permission to Send As this sender. ! Enable Net::SMTP debug for more info! [Wed Jan 6 11:00:10 2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to ' x...@.com'. [Wed Jan 6 11:00:11 2010][Error][Kernel::System::Email::SMTP::Send][149] Can't send message: 454Start mail input; end with CRLF.CRLF 5.7.3 Client does not have permission to Send As this sender. ! Enable Net::SMTP debug for more info! [Wed Jan 6 11:00:11 2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to ' x...@.com'. [Wed Jan 6 11:00:12 2010][Notice][Kernel::System::MailAccount::POP3::Fetch]
Re: [otrs] how to limit customer queue
Hello martin, Alexander, Thanks for your help, it did solve my problem! Laszlo -- Krasznay László IT Vezető 77 Elektronika KFT. Email: lkrasz...@e77.hu Tel: +36 1 206 1480 /211 Mobil: +36 30 423 8537 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alexander Halle Sent: Wednesday, January 06, 2010 6:15 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] how to limit customer queue Krasznay László wrote : Then only remains one question! Where do i modify this link? Looked in CustomerNavigationBar.dtl but there is no link. Hello Laszlo, you find it in SysConfig in CustomerFrontend::Module###CustomerTicketMessage. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs-de] Fehlermeldungen/Mails (in cleanup)
Hallo, ich habe gestern OTRS upgedatet und bekomme seitdem Fehlermails, die ich nicht so ganz deuten bzw. beheben kann. Die Meldungen werden mir als Mail gesendet. Absender: Cron Daemon [r...@otrs001] Betreff: Cron o...@otrs001 test -x $HOME/bin/PostMasterMailbox.pl $HOME/bin/PostMasterMailbox.pl /dev/null Mailtext: (in cleanup) Got no UserObject! at /usr/share/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm line 33 during global destruction. Absender: Cron Daemon [r...@otrs001] Betreff: Cron o...@otrs001 test -x $HOME/bin/PostMasterMailbox.pl $HOME/bin/PostMasterMailbox.pl /dev/null Mailtext: (in cleanup) Can't call method Get on an undefined value at /usr/share/otrs/CiCS/Kernel/System/Ticket.pm line 7411 during global destruction. Absender: Cron Daemon [r...@otrs001] Betreff: Cron o...@otrs001 test -x $HOME/bin/PostMasterMailbox.pl $HOME/bin/PostMasterMailbox.pl /dev/null Mailtext: (in cleanup) Got no QueueObject! at /usr/share/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm line 33 during global destruction. Absender: Cron Daemon [r...@otrs001] Betreff: Cron o...@otrs001 test -x $HOME/bin/PostMasterMailbox.pl $HOME/bin/PostMasterMailbox.pl /dev/null Mailtext: (in cleanup) Got no SendmailObject! at /usr/share/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm line 33 during global destruction. Weiss jemand wie ich diese Meldungen los werde bzw. das Problem lösen kann? OTRS -an für sich- funktioniert einwandfrei, ich kann derzeit keine Probleme feststellen... System: --- Betriebssystem: Debian GNU/Linux - Lenny Kernel: 2.6.26 (2.6.26-2-amd64 Debian Repository) OTRS Version: 2.4.5 (2.4.5-4 Debian Repository) Datenbank: MySQL 5 (5.0.51a-24 Debian Repository) Module: CiCS 3.1.0 - FAQ 1.6.5 - Text Modules 1.1.2 Best regards, Andi - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] Fehlermeldungen/Mails (in cleanup)
Hallo Andreas, ich sehe Du verwendest OTRS 2.4.5, fein. Das Problem hier liegt an der Erweiterung CiCS 3.1.0, deinstallierst Du diese funktionieren die Event-Basierten Notifications wieder. Mehr der Fehler auch auf der englischen Liste: http://lists.otrs.org/pipermail/otrs/2009-December/029697.html Lg, -Martin On 06.01.2010, at 11:01, Andreas Traub wrote: Hallo, ich habe gestern OTRS upgedatet und bekomme seitdem Fehlermails, die ich nicht so ganz deuten bzw. beheben kann. Die Meldungen werden mir als Mail gesendet. Absender: Cron Daemon [r...@otrs001] Betreff: Cron o...@otrs001 test -x $HOME/bin/PostMasterMailbox.pl $HOME/bin/PostMasterMailbox.pl /dev/null Mailtext: (in cleanup) Got no UserObject! at /usr/share/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm line 33 during global destruction. Absender: Cron Daemon [r...@otrs001] Betreff: Cron o...@otrs001 test -x $HOME/bin/PostMasterMailbox.pl $HOME/bin/PostMasterMailbox.pl /dev/null Mailtext: (in cleanup) Can't call method Get on an undefined value at /usr/share/otrs/CiCS/Kernel/System/Ticket.pm line 7411 during global destruction. Absender: Cron Daemon [r...@otrs001] Betreff: Cron o...@otrs001 test -x $HOME/bin/PostMasterMailbox.pl $HOME/bin/PostMasterMailbox.pl /dev/null Mailtext: (in cleanup) Got no QueueObject! at /usr/share/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm line 33 during global destruction. Absender: Cron Daemon [r...@otrs001] Betreff: Cron o...@otrs001 test -x $HOME/bin/PostMasterMailbox.pl $HOME/bin/PostMasterMailbox.pl /dev/null Mailtext: (in cleanup) Got no SendmailObject! at /usr/share/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm line 33 during global destruction. Weiss jemand wie ich diese Meldungen los werde bzw. das Problem lösen kann? OTRS -an für sich- funktioniert einwandfrei, ich kann derzeit keine Probleme feststellen... System: --- Betriebssystem: Debian GNU/Linux - Lenny Kernel: 2.6.26 (2.6.26-2-amd64 Debian Repository) OTRS Version: 2.4.5 (2.4.5-4 Debian Repository) Datenbank: MySQL 5 (5.0.51a-24 Debian Repository) Module: CiCS 3.1.0 - FAQ 1.6.5 - Text Modules 1.1.2 Best regards, Andi - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] Fehlermeldungen/Mails (in cleanup)
Hallo Martin, vielen Dank für die Information, nun weiss ich wenigstens wo das Problem liegt. Mittlerweile haben sich die Mitarbeiter so an das Aussehen gewöhnt, dass eine Deaktivierung des CiCS-Moduls wohl auf Unmut stossen könnte ;-) Mal sehen was die Modul-Ersteller dazu sagen... Thx best regards, Andi On Wed, 6 Jan 2010 13:58:56 +0100, Martin Edenhofer m...@otrs.com wrote: Hallo Andreas, ich sehe Du verwendest OTRS 2.4.5, fein. Das Problem hier liegt an der Erweiterung CiCS 3.1.0, deinstallierst Du diese funktionieren die Event-Basierten Notifications wieder. Mehr der Fehler auch auf der englischen Liste: http://lists.otrs.org/pipermail/otrs/2009-December/029697.html Lg, -Martin - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
