[otrs] No Attachment icon
Hello, in otrs version 3.1.7 for windows there is no attachment icon in articles with attach, we tried with ie, firefox an chrome. There is any workarround to solve this issue ? thanks in advance _ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] error upgrading from 3.0.10 to 3.1.2
Many thanks, this solves the first issue. The seccond one was a mysql timeout, i had to increase it because we have more than 10 tickets. _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Robert Poreba Sent: jueves, 22 de marzo de 2012 21:05 To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] error upgrading from 3.0.10 to 3.1.2 Hi, Maybe this will help: http://bugs.otrs.org/show_bug.cgi?id=8237 -- Kind Regards, Robert From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of IT easyap Sent: 21 March 2012 09:39 To: 'User questions and discussions about OTRS.' Subject: [otrs] error upgrading from 3.0.10 to 3.1.2 Hello, I'm trying to migrate our server 3.0.10 to 3.1.2 but it doesn't work. In the first stage running the sql script DBUpdate-to-3.1.mysql.sql we receive a duplicate entry error, attached you will find the message. In the seccond stage running the perl script DBUpdate-to-3.1.pl the first 5 steps run with out any problem but at the begining of step 6 an error arrise. Could you please hel us with this issue ? Thanks in advance - cat scripts/DBUpdate-to-3.1.mysql.sql | mysql -p -f -u root otrs [root@otrs otrs]# cat scripts/DBUpdate-to-3.1.mysql.sql | mysql -p -f -u root otrs Enter password: ERROR 1062 (23000) at line 187: Duplicate entry '320742-Seen-105' for key 1 - scripts/DBUpdate-to-3.1.pl Migrated ticket 105000 of 105434 (with Free fields data). Migrated ticket 105100 of 105434 (with Free fields data). Migrated ticket 105200 of 105434 (with Free fields data). Migrated ticket 105300 of 105434 (with Free fields data). Migrated ticket 105400 of 105434 (with Free fields data). Migrated 105434 tickets of 105434 (with Free fields data). done. Step 6 of 23: Migrate article free fields to dynamic fields... DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away, SQL: 'SELECT freekey1, freetext1, freetime1 FROM ticket' Traceback (2760): Module: main::_IsFreefieldsMigrationAlreadyDone (v1.74) Line: 407 Module: scripts/DBUpdate-to-3.1.pl (v1.74) Line: 109 DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away, SQL: 'SELECT a_freekey1, a_freetext1 FROM article' Traceback (2760): Module: main::_IsFreefieldsMigrationAlreadyDone (v1.74) Line: 412 Module: scripts/DBUpdate-to-3.1.pl (v1.74) Line: 109 Free fields were deleted, migration is already done! done. Step 7 of 23: Verify if ticket data was successfully migrated... DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away, SQL: 'SELECT freekey1, freetext1, freetime1 FROM ticket' Traceback (2760): Module: main::_IsFreefieldsMigrationAlreadyDone (v1.74) Line: 407 Module: scripts/DBUpdate-to-3.1.pl (v1.74) Line: 117 DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away, SQL: 'SELECT a_freekey1, a_freetext1 FROM article' Traceback (2760): Module: main::_IsFreefieldsMigrationAlreadyDone (v1.74) Line: 412 Module: scripts/DBUpdate-to-3.1.pl (v1.74) Line: 117 Free fields were deleted, migration is already done! done. DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away, SQL: 'SELECT freekey1, freetext1, freetime1 FROM ticket' Traceback (2760): Module: main::_IsFreefieldsMigrationAlreadyDone (v1.74) Line: 407 Module: scripts/DBUpdate-to-3.1.pl (v1.74) Line: 125 DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away, SQL: 'SELECT a_freekey1, a_freetext1 FROM article' Traceback (2760): Module: main::_IsFreefieldsMigrationAlreadyDone (v1.74) Line: 412 Module: scripts/DBUpdate-to-3.1.pl (v1.74) Line: 125 Step 8 of 23: Verify if article data was successfully migrated... Free fields were deleted, migration is already done! done. DBD::mysql::st execute failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 618. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away
[otrs] error upgrading from 3.0.10 to 3.1.2
Hello, I'm trying to migrate our server 3.0.10 to 3.1.2 but it doesn't work. In the first stage running the sql script DBUpdate-to-3.1.mysql.sql we receive a duplicate entry error, attached you will find the message. In the seccond stage running the perl script DBUpdate-to-3.1.pl the first 5 steps run with out any problem but at the begining of step 6 an error arrise. Could you please hel us with this issue ? Thanks in advance - cat scripts/DBUpdate-to-3.1.mysql.sql | mysql -p -f -u root otrs [root@otrs otrs]# cat scripts/DBUpdate-to-3.1.mysql.sql | mysql -p -f -u root otrs Enter password: ERROR 1062 (23000) at line 187: Duplicate entry '320742-Seen-105' for key 1 - scripts/DBUpdate-to-3.1.pl Migrated ticket 105000 of 105434 (with Free fields data). Migrated ticket 105100 of 105434 (with Free fields data). Migrated ticket 105200 of 105434 (with Free fields data). Migrated ticket 105300 of 105434 (with Free fields data). Migrated ticket 105400 of 105434 (with Free fields data). Migrated 105434 tickets of 105434 (with Free fields data). done. Step 6 of 23: Migrate article free fields to dynamic fields... DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away, SQL: 'SELECT freekey1, freetext1, freetime1 FROM ticket' Traceback (2760): Module: main::_IsFreefieldsMigrationAlreadyDone (v1.74) Line: 407 Module: scripts/DBUpdate-to-3.1.pl (v1.74) Line: 109 DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away, SQL: 'SELECT a_freekey1, a_freetext1 FROM article' Traceback (2760): Module: main::_IsFreefieldsMigrationAlreadyDone (v1.74) Line: 412 Module: scripts/DBUpdate-to-3.1.pl (v1.74) Line: 109 Free fields were deleted, migration is already done! done. Step 7 of 23: Verify if ticket data was successfully migrated... DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away, SQL: 'SELECT freekey1, freetext1, freetime1 FROM ticket' Traceback (2760): Module: main::_IsFreefieldsMigrationAlreadyDone (v1.74) Line: 407 Module: scripts/DBUpdate-to-3.1.pl (v1.74) Line: 117 DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away, SQL: 'SELECT a_freekey1, a_freetext1 FROM article' Traceback (2760): Module: main::_IsFreefieldsMigrationAlreadyDone (v1.74) Line: 412 Module: scripts/DBUpdate-to-3.1.pl (v1.74) Line: 117 Free fields were deleted, migration is already done! done. DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away, SQL: 'SELECT freekey1, freetext1, freetime1 FROM ticket' Traceback (2760): Module: main::_IsFreefieldsMigrationAlreadyDone (v1.74) Line: 407 Module: scripts/DBUpdate-to-3.1.pl (v1.74) Line: 125 DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away, SQL: 'SELECT a_freekey1, a_freetext1 FROM article' Traceback (2760): Module: main::_IsFreefieldsMigrationAlreadyDone (v1.74) Line: 412 Module: scripts/DBUpdate-to-3.1.pl (v1.74) Line: 125 Step 8 of 23: Verify if article data was successfully migrated... Free fields were deleted, migration is already done! done. DBD::mysql::st execute failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 618. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Mar 21 10:27:32 2012 Message: MySQL server has gone away, SQL: 'SELECT id, name, field_order FROM dynamic_field ORDER BY field_order, id' Traceback (2760): Module: Kernel::System::DynamicField::DynamicFieldList (v1.50) Line: 713 Module: main::_MigrateFreeFieldsConfiguration (v1.74) Line: 1085 Module: scripts/DBUpdate-to-3.1.pl (v1.74) Line: 139 Can't use an undefined value as a HASH reference at scripts/DBUpdate-to-3.1.pl line 1090. Step 9 of 23: Migrate free fields configuration... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FW: error during login process version 3.0.10
every time we try to login otrs trough agent interface we receive the
following error. This issue occurs since my migration to 3.x. Do you have
any idea regarding it ?
Core.App.UnblockEvents is not a function
(?)()@http://cac.easyap.com/otrs/index.pl:194
Ready((function (j, s) {return new b.fn.init(j,
s);}))@http://cac.easyap.com/otrs-web/js/js-cache/CommonJS_5729f51da7b540114
1ee1f99bb942f8a.js:582
trigger()@http://cac.easyap.com/otrs-web/js/js-cache/CommonJS_5729f51da7b540
1141ee1f99bb942f8a.js:37
trigger([object
Event])@http://cac.easyap.com/otrs-web/js/js-cache/CommonJS_5729f51da7b54011
41ee1f99bb942f8a.js:37
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] timezone issue
Hello, We have a Server installed in Madrid ( spain ) CET - GMT+1 and we have agents in spain and in Mexico GMT-6. The server has the etc/localtime file fro CET time zone We want to have the created time record recorded in CET time but we want to use the display the tickets in the apropiate time zone time that is , the server time in spain and mexico time for Mexican users. Our actual configuration is: Timezone +0 TimeZoneUser No TimeZoneUserBrowserAutoOffset Yes the records in the database are recorded at the correct time and the ticket time display is the same than the database time both spain and mexico We tried to change some parameters in Core:Time with no success results. Timezone +1 TimeZoneUser No TimeZoneUserBrowserAutoOffset Yes With this configuration records are recorded in the database with 1 our of difference with the correct time and the display is with the same time than the server Timezone +1 TimeZoneUser Yes TimeZoneUserBrowserAutoOffset Yes With this configuration records are recorded in the database with one hour of difference and the display is for spain with 2 hours of difference (+1) Do you Know whats the correct configuration of timezone variables ? Thanks in advance - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Reply to a customer ticket
You have to add responses to the queue, add the default one called Empty response and you will be able to reply. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Polonkai Gergely Sent: viernes, 11 de marzo de 2011 17:37 To: otrs@otrs.org Subject: [otrs] Reply to a customer ticket Hello! I have upgraded from OTRS 2.4.x to 3.0.6. Until today we were testing the ITSM features of OTRS::ITSM, which works great. Today, we began to test the ticketing features, so we could fully migrate from our old ReadyDesk system to OTRS. However, we cannot find a reply feature in the ticket display. When I zoom to a ticket, there is a select box with -Reply- in it, but nothing happens whatever I do with it. Am I missing, or forgot to turn on something? Thanks in advance! Gergely Polonkai - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FreeText in CustomerTicketZoom
Yo have to define the freetext field use with the property Ticket::Frontend::CustomerTicketMessage###TicketFreeText: you can define yoou can fill the filed with 0 = Disabled, 1 = Enabled, 2 = Enabled and required. But this property is for the customer interface you can configure the options for agents if you want using the apropiate propertie. Regards _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of jose francisco luis medina Sent: jueves, 14 de octubre de 2010 15:12 To: User questions and discussions about OTRS. Subject: Re: [otrs] FreeText in CustomerTicketZoom I need to edit the FreeText in CustomerTicketZoom screen. that the freetext dropdows appear on that screen and allow me to change the values, so I researched and CustomerTicketZoom screen can only see these values and not change. PD: sorry for my english... 2010/10/14 Lukasz Hadyna had...@ualberta.ca What sort of modifications did you want to make? I've had some experience with using javascript to modify the generated dropdown menu after they've been loaded. On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina luisjf1...@gmail.com wrote: I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly, recently generated a need in the company where I work, which can be solved if they could be viewed and edited the dropdowns of the FreeText in CustomerTicketZoom. I have reviewed the SysConfig but does not seem a natural choice of OTRS, does anyone know how? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] storage fs in file system
Thanks for your response Matus, the problem isn´t the size of the files is the numer of files. To manage more than 2 million files is to slow for every backup systems, the time to analyze all file its almost the same for an incremental backup or for full backup. Our objective its to reduce the number of files. Thanks -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Matus UHLAR - fantomas Sent: miércoles, 07 de julio de 2010 12:59 To: otrs@otrs.org Subject: Re: [otrs] storage fs in file system Hi all, i have my otrs configured with the variable Ticket::StorageModule: to ArticleStorageFS to archive all attachments in a filesystem instead of in a database. It permits to me to work with a database with a normal size. The problem became with the number of files that otrs creates, i Have around 2,7 milion of files and 196 GB . The number of files is very high and now the backup takes more than 50 hours. For every ticket ( with out attach) the system creates 3 files : - file-1 - file-1.content_type - plain.txt for every attach the system adds 1 content_type file more and the attach. The text in the content type files is: Text/plain; charset = cp1252 or us-ascii Do you know how to reduce the number of files ? On 06.07.10 22:53, Nils Leideck - ITSM wrote: There is no out-of-the-box option to reduce the number of files. or at least amount of data. I compressed all the plain.txt some time ago although it resulted to showing them as attachments. It would be nice if OTRS could (de)compress those files. But I wonder why you backup everything in every backup run. Wouldnt it make sense to use an incremental or differential backup method with that amount of data? well, we do know that thing like incremental backup exists. However once in a while we all need to do full backup and the more data we have, the longer it takes. -- Matus UHLAR - fantomas, uh...@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. Windows found: (R)emove, (E)rase, (D)elete - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] storage fs in file system
Any idea about how to solve this issue? _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of IT easyap Sent: lunes, 28 de junio de 2010 19:58 To: 'User questions and discussions about OTRS.' Subject: [otrs] storage fs in file system Hi all, i have my otrs configured with the variable Ticket::StorageModule: to ArticleStorageFS to archive all attachments in a filesystem instead of in a database. It permits to me to work with a database with a normal size. The problem became with the number of files that otrs creates, i Have around 2,7 milion of files and 196 GB . The number of files is very high and now the backup takes more than 50 hours. For every ticket ( with out attach) the system creates 3 files : - file-1 - file-1.content_type - plain.txt for every attach the system adds 1 content_type file more and the attach. The text in the content type files is: Text/plain; charset = cp1252 or us-ascii Do you know how to reduce the number of files ? Thanks in advance - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] storage fs in file system
Hia ll, i have my otrs configured with the variable Ticket::StorageModule: to ArticleStorageFS to archive all attachments in a filesystem instead of in a database. It permits to me to work with a database with a normal size. The problem became with the number of files that otrs creates, i Have around 2,7 milion of files and 196 GB . The number of files is very high and now the backup takes more than 50 hours. For every ticket ( with out attach) the system creates 3 files : - file-1 - file-1.content_type - plain.txt for every attach the system adds 1 content_type file more and the attach. The text in the content type files is: Text/plain; charset = cp1252 or us-ascii Do you know how to reduce the number of files ? Thanks in advance - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] agent name in customer interface
Thanks, I will try it _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leonardo Certuche Sent: lunes, 30 de noviembre de 2009 20:10 To: User questions and discussions about OTRS. Subject: Re: [otrs] agent name in customer interface You mean on CustomerTicketOverview links? I also had the same need so I modified /opt/otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl and removed that column, I hope it works for you :) Leonardo Certuche On Mon, Nov 30, 2009 at 1:55 PM, IT easyap i...@easyap.com wrote: Hai all There is any way of not to present the agent name on the customer interface? (otrs 2.4.5) Regards - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] agent name in customer interface
Hai all There is any way of not to present the agent name on the customer interface? (otrs 2.4.5) Regards - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] html error 500 in otrs 2.4.5
Hi all, when i try to open a ticket with the body in HTML and the body is big. There is an error http 500 after a few minutes. The size of the html body is 498 KB . Do you have any idea in how to solve it ? This error starts whit the version 2.4.1. and persists in 2.4.5 Thanks in advance - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Close tiket
You can define a rule in the postmaster filter base on some keys in body or subject. If you find this keys yo can close the ticket in the postmaster filter. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of kda_greenada Sent: lunes, 26 de octubre de 2009 15:21 To: otrs@otrs.org Subject: [otrs] Close tiket Greetings. How can customer close ticket by email? Best regards Denis Kirin - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]
This error could bee because you are trying to create a ticket in a queue with out rights. For example: You have a queue 1 and insight it the queue 1-1, in the queue 1 you have read rights (or no rights) and in the queue 1-1 you have rw rights. If you try to create the ticket in the queue 1-1 everything works fine but if you try to create the ticket in the queue 1 you receive this error in the log and the ticket is missing. If you have this issue give enough rights to the parent queue. regards _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Mayaka Sent: miércoles, 30 de septiembre de 2009 7:47 To: otrs@otrs.org Subject: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!] Hi, I've been using otrs since last year. I already upgraded to 2.4.4. Now I'm getting this error during ticket creation: [Error][Kernel::System::Ticket::TicketCreate][Line:447]: ORA-1: unique constraint (IT_ADMIN.PK_TICKET) violated (DBD ERROR: OCIStmtExecute), SQL: 'INSERT INTO ticket (tn, title, create_time_unix, type_id, queue_id, ticket_lock_id, user_id, responsible_user_id, group_id, ticket_priority_id, ticket_state_id, ticket_answered, escalation_time, escalation_update_time, escalation_response_time, escalation_solution_time, timeout, service_id, sla_id, until_time, valid_id, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, 0, 0, 0, 0, 0, 0, ?, ?, 0, ?, current_timestamp, ?, current_timestamp, ?)' Sep 30 08:46:42 imis-appsvr1 OTRS-CGI-11[1014]: [Error][Kernel::System::Ticket::TicketFreeTimeSet][Line:2900]: Need TicketID! Sep 30 08:46:42 imis-appsvr1 OTRS-CGI-11[1014]: [Error][Kernel::System::Ticket::Article::ArticleCreate][Line:109]: Need TicketID! = My environment is as follows: -Operating System: CentOS 5 -DBMS: Oracle 10g -Perl: 5.8.8 I have two instances of otrs running under the same environment; the other one does not have any errors...PLEASE HELP! Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Closed tickets in Locked Tickets view
We had the same problem and we solved it with a generic agent job that unlock all closed tickets. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Pete Sent: lunes, 14 de septiembre de 2009 13:47 To: User questions and discussions about OTRS. Subject: [otrs] Closed tickets in Locked Tickets view Hi, being a newbie in OTRS and not being abble to find the answer i want to ask why when i select my Locked Tickets View i also see tickets that have already been closed ? I'm Usind OTRS 2.2.7 on Debian 5 Thanks -- Pete - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] R: Routing of email to the queues
You are right, try to send to the first queue and after that using a generic agent split the ticket. _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bianchi, Giordano Sent: lunes, 31 de agosto de 2009 10:26 To: 'User questions and discussions about OTRS.' Subject: [otrs] R: Routing of email to the queues Thanks for the reply, but we're not using the postmaster mail account, we are sending the email directly to the otrs system (it's a linux server running postfix). Each queue has the right email address assigned to it, and everything works fine if there is a single otrs address in the TO: field. The problem comes up when there is more than one otrs address involved. If I use the postmaster filter, how do I tell it to send the ticket to both queues? I believe I cannot have multiple X-OTRS-Queue statements in the filter. _ Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di IT easyap Inviato: domenica 30 agosto 2009 11.57 A: 'User questions and discussions about OTRS.' Oggetto: Re: [otrs] Routing of email to the queues I guess you are use a single account in the PostMaster Mail Account with the option dispatch by email (to: field). You ca try to different options 1) defining both email accounts in the PostMaster Mail Account and queue addressing 2) use postmaster filters to address to the correct queue. Regards _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bianchi, Giordano Sent: viernes, 28 de agosto de 2009 13:59 To: 'otrs@otrs.org' Subject: [otrs] Routing of email to the queues Hello everyone, I have a problem with the routing of emails inside OTRS. We have 2 queues, each with a different email address assigned (ex. si...@example.com-queue1 and si...@example.com-queue2) Everything works fine if the users send the email to either one of the queues. The problem presents itself when an email is sent to both queues (particularly with both queues' addresses in the TO: field). At that point OTRS will create 2 identical tickets, and they will both end up in the same queue (which one of the two is random). Obviously we would like to have each ticket end up in each queue separately. Is this a bug? A feature? Has anybody else run into this issue? Thanks, Giordano Bianchi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Routing of email to the queues
I guess you are use a single account in the PostMaster Mail Account with the option dispatch by email (to: field). You ca try to different options 1) defining both email accounts in the PostMaster Mail Account and queue addressing 2) use postmaster filters to address to the correct queue. Regards _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bianchi, Giordano Sent: viernes, 28 de agosto de 2009 13:59 To: 'otrs@otrs.org' Subject: [otrs] Routing of email to the queues Hello everyone, I have a problem with the routing of emails inside OTRS. We have 2 queues, each with a different email address assigned (ex. si...@example.com-queue1 and si...@example.com-queue2) Everything works fine if the users send the email to either one of the queues. The problem presents itself when an email is sent to both queues (particularly with both queues' addresses in the TO: field). At that point OTRS will create 2 identical tickets, and they will both end up in the same queue (which one of the two is random). Obviously we would like to have each ticket end up in each queue separately. Is this a bug? A feature? Has anybody else run into this issue? Thanks, Giordano Bianchi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] no new message alarm on 2.4.3
Many thnaks but my problem isn't with the watched tickets, i don't use watch function, is with the locked tickets, any idea about the approach ? -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Christian Meier | Medienzentrum Sent: viernes, 28 de agosto de 2009 10:26 To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] no new message alarm on 2.4.3 Please have a look at my similar question in thread http://lists.otrs.org/pipermail/otrs/2009-August/027732.html Meanwhile we patched our local OTRS to adapt the filter views for Watched Tickets. This replaces the former red alerts in the subject bar for us (see the screenshot for example). Find enclosed the patch file for Kernel/Modules/AgentTicketWatchView.pm. Regards, Christian Meier E-Learning-Support TU Dresden Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von IT easyap Gesendet: Freitag, 28. August 2009 08:31 An: 'User questions and discussions about OTRS.' Betreff: Re: [otrs] no new message alarm on 2.4.3 My problem isnt whit the email is with the alarm in the alarm tool bar. No new message alarm appears. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Brian Lang Sent: jueves, 27 de agosto de 2009 19:17 To: User questions and discussions about OTRS. Subject: Re: [otrs] no new message alarm on 2.4.3 I had a similar problem - OTRS didn't seem to be sending any Move notifications. In my case, the outgoing email did not have the FROM address configured, so my email server was rejecting the message. I had to go to SysConfig - Group Framework - SubGroup - Core::Sendmail - SendmailNotificationEnvelopeFrom and change it to the desired from email address. After that Move notifications started sending again. == Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill bl...@smgi.ca | Office: 604.538.1566 x2905 == Please consider the environment before printing this e-mail On 2009-08-27, at 4:53 AM, IT easyap wrote: Since the migration from otrs 2.2 to 2.4.2 the New Message alarm doesnt appear. After the upgrade to 2.4.3 the problem persists. Do you have any idea to correct this uncomfortable issue ? Thanks in advance - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] no new message alarm on 2.4.3
My problem isn't whit the email is with the alarm in the alarm tool bar. No new message alarm appears. _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Brian Lang Sent: jueves, 27 de agosto de 2009 19:17 To: User questions and discussions about OTRS. Subject: Re: [otrs] no new message alarm on 2.4.3 I had a similar problem - OTRS didn't seem to be sending any Move notifications. In my case, the outgoing email did not have the FROM address configured, so my email server was rejecting the message. I had to go to SysConfig - Group Framework - SubGroup - Core::Sendmail - SendmailNotificationEnvelopeFrom and change it to the desired from email address. After that Move notifications started sending again. == Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill bl...@smgi.ca | Office: 604.538.1566 x2905 == Please consider the environment before printing this e-mail On 2009-08-27, at 4:53 AM, IT easyap wrote: Since the migration from otrs 2.2 to 2.4.2 the New Message alarm doesn't appear. After the upgrade to 2.4.3 the problem persists. Do you have any idea to correct this uncomfortable issue ? Thanks in advance - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] no new message alarm on 2.4.3
Since the migration from otrs 2.2 to 2.4.2 the New Message alarm doesn't appear. After the upgrade to 2.4.3 the problem persists. Do you have any idea to correct this uncomfortable issue ? Thanks in advance - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] no new message alarm on 2.4.3
Yes, of course the ticket is locked and the problem is with the ticket owner. We are processing more than 5000 tickets per month and the user has a huge experience using otrs. This issue became with the las upgrade. Any idea ? _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Shawn Beasley Sent: jueves, 27 de agosto de 2009 14:50 To: User questions and discussions about OTRS. Subject: Re: [otrs] no new message alarm on 2.4.3 Hi, On 27.08.2009, at 13:53, IT easyap wrote: Since the migration from otrs 2.2 to 2.4.2 the New Message alarm doesn't appear. After the upgrade to 2.4.3 the problem persists. Do you have any idea to correct this uncomfortable issue ? Is the ticket locked? Is the last article from someone other then the owner? I cannot imagine this is a problem. I do not have it. Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] 2 questions about priority ORDER
Many thanks
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lars
Monsees
Sent: martes, 25 de agosto de 2009 10:59
To: User questions and discussions about OTRS.
Subject: Re: [otrs] 2 questions about priority ORDER
Hi,
2) in the agent views the colour is different depending on
priority from grey to red . What's the criteria ?
Can we change the colour scheme in order to maintain the same approach
but with more priorities and in reverse order ?
the colors are defined in agent.css. You have to change it like this
(diff):
@@ -409,13 +409,13 @@
background-color:#d1d1d1;
}
/* priority id color */
-.PriorityID-1 {
+.PriorityID-5 {
background-color:#cdcdcd;
font-size:12px;
font-family:Geneva,Helvetica,Arial,sans-serif;
vertical-align:top;
}
-.PriorityID-2 {
+.PriorityID-4 {
background-color:#cdcdcd;
font-size:12px;
font-family:Geneva,Helvetica,Arial,sans-serif;
@@ -427,13 +427,13 @@
font-family:Geneva,Helvetica,Arial,sans-serif;
vertical-align:top;
}
-.PriorityID-4 {
+.PriorityID-2 {
background-color:#ff;
font-size:12px;
font-family:Geneva,Helvetica,Arial,sans-serif;
vertical-align:top;
}
-.PriorityID-5 {
+.PriorityID-1 {
background-color:#ff;
font-size:12px;
font-family:Geneva,Helvetica,Arial,sans-serif;
hth,
Lars
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
[otrs] postmaster filter execution order
Hi all, there is an established order to execute rules in the postmaster filter ? its important to control the new function in 2.4.3 stop after match Thanks in adavance - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] ArticleStorageSwitch.pl Out of memory
Thanks in advance it will be helpful some additional information - do you know another tool to optimise the database ? - how can execute the process in steps ? the first time the process doesn't finish correct. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lars Monsees Sent: jueves, 13 de agosto de 2009 9:10 To: User questions and discussions about OTRS. Subject: Re: [otrs] ArticleStorageSwitch.pl Out of memory Hi, 2) the database size is the same than the beginning you have to optimize the table afterwards to regain the space. I used SQLyog for this. Otrs version 2.4.2 Database Mysql Version 5.0.45 The database size is around 50 G The database filsesystem has 150 G and the attachments storage filesystem has more than 200 G free Memory installed 3 G I changed the storage yesterday and it took about an hour. As the script had printed the finished message, the cpu load was still high for several minutes while the mysql process was active. Memory is only 256 mb, CPU 1,2 GHZ, DB had 900 mb, MySQL 5.0.51a Perhaps you can do the switch in stages? Running the script, optimizing the database and running the script again? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Update to 2.4.2 problem with forward tickets with attach on it
Hello, i just upgrade my system from 2.2 to 2.4.2 . Every thing looks almost fine except ticket forward. When you try to forward a ticket with an attach the attach disappear. This issue only occurs with new tickets, old tickets (prior to migration) stored works fine. Our configuration is Linux Mysql Otrs 2.4.2 Web browser IE Thanks in advance for your help. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Update to 2.4.2 problem with forward tickets with attachon it
Michael, Many thanks the workarround works perfect Gonzalo _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: martes, 04 de agosto de 2009 11:34 To: User questions and discussions about OTRS. Subject: Re: [otrs] Update to 2.4.2 problem with forward tickets with attachon it Hi mister Easyap... ;-) This is currently a know issue with OTRS; see bug 4073 in the Bugzilla. http://bugs.otrs.org/show_bug.cgi?id=4073 Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Aug 4, 2009 at 10:17, IT easyap i...@easyap.com wrote: Hello, i just upgrade my system from 2.2 to 2.4.2 . Every thing looks almost fine except ticket forward. When you try to forward a ticket with an attach the attach disappear. This issue only occurs with new tickets, old tickets (prior to migration) stored works fine. Our configuration is Linux Mysql Otrs 2.4.2 Web browser IE Thanks in advance for your help. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Viewing all tickets via Customer Interface
To have acccess from customer interface to watch tickets there are some requirements 1) the customer user should have access to the queues ( in your case to the queue IT Help Desk ) 2) the ticket must be assigned to the customer ( you can assign for email tickets using a rule in postmaster filter) _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David Holder Sent: martes, 04 de agosto de 2009 13:32 To: User questions and discussions about OTRS. Subject: [otrs] Viewing all tickets via Customer Interface Hi all, I've almost got OTRS running exactly how I need to, due to many long nights and awesome support from the members of this mailing list. I just have one obstacle left before I can deploy this at my workplace. There is a requirement for everyone in the organisation I work for to be able to view ALL the tickets assigned to the IT Help Desk. This is mainly to demonstrate the current workload and where their request is in the queue. I have agents and customers logging in via LDAP. I've noticed that in the customer interface there are sections for MyTickets and CompanyTickets. Is it possible to have CompanyTickets displaying all tickets in a particular queue? if so, can someone please tell me how I go about this? Thanks, David - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
RE: [otrs] Postmaster Check
try changing the parameter in crontab */5 * * * * /opt/otrs/bin/PostMasterPOP3.pl /dev/null for 5 minutes check _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brunier, Mikael Sent: martes, 08 de abril de 2008 16:28 To: otrs@otrs.org Subject: [otrs] Postmaster Check Hi, Is it any paramter allow me to change the time between two checks in my POP mailbox ? Default seems to be 10 minutes, but it's too long for my usage. There is nothing in the SysConfig - Ticket - Core::PostMaster and nothing elsewhere Is it possible to change it ? Thanks Regards Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Age in customer and agent interface
In the customer interface the age displayed is the time from the begining of the ticket thought the ticket it is closed. The idea is to display the time in working hours and when the ticket is close the total time in working hours. If its posible to display the time in working hours also in the agent interface will be fantastic. regards ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
