Re: [SLUG] ISP Recommendation

[DaZZa]

On 7 February 2013 15:34, James Linder  wrote:
> On 07/02/2013, at 9:00 AM, slug-requ...@slug.org.au wrote:
>> I can't speak highly enough of iinet - good support, not too expensive
>> (although,  to be honest,  you need to bundle to get the most out of their
>> plans), Aussie company.
>> Well worth looking at.
>
> Dazza sorry to disagree with you again :-)

Don't be sorry. The day my comments are accepted as gospel is the day
I shall go out and top myself! :-)

> 3 times in the last 10 years my ISP has been bought by iinet and each time 
> I've moved on ...
>
> iinet DO speak english
> they are aware eg they know linux exists
> they do provide good service
>
> but
>
> my phone battery has gone flat waiting for their help desk many times
> my monthly usage (over the years) has been double, 20-50G, instead of the 
> 1-10G with every body else

I can't comment on either of those - my usage has only ever gone over
my monthly limit once (when I discovered the joys of torrenting, erm,
excessive downloading), and I've never had to wait more than 5-10
minutes for support.

I've dealt with many, many worse!

DaZZa
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Re: [SLUG] ISP Recommendation

[Chris Barnes]

Why would you phone go flat?

Like another person pointed out, if there is a queue, you can opt to have a
representative call you back. you dont lose your place in the queue. much
easier.

and what is this monthly usage you're referring to? Your ADSL usage or your
mobile phone usage? If thats your ADSL usage, why is 20-50 gigs a problem?
i dont know many (if any) ADSL plans that come with a quota that small.


On Thu, Feb 7, 2013 at 3:34 PM, James Linder  wrote:

>
> On 07/02/2013, at 9:00 AM, slug-requ...@slug.org.au wrote:
>
> > I can't speak highly enough of iinet - good support, not too expensive
> > (although,  to be honest,  you need to bundle to get the most out of
> their
> > plans), Aussie company.
> >
> > Well worth looking at.
>
> Dazza sorry to disagree with you again :-)
> 3 times in the last 10 years my ISP has been bought by iinet and each time
> I've moved on ...
>
> iinet DO speak english
> they are aware eg they know linux exists
> they do provide good service
>
> but
>
> my phone battery has gone flat waiting for their help desk many times
> my monthly usage (over the years) has been double, 20-50G, instead of the
> 1-10G with every body else
>
> james
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> Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
>



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Christopher Barnes

e. chris.p.bar...@gmail.com
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Re: [SLUG] ISP Recommendation

[James Linder]

On 07/02/2013, at 9:00 AM, slug-requ...@slug.org.au wrote:

> I can't speak highly enough of iinet - good support, not too expensive
> (although,  to be honest,  you need to bundle to get the most out of their
> plans), Aussie company.
> 
> Well worth looking at.

Dazza sorry to disagree with you again :-)
3 times in the last 10 years my ISP has been bought by iinet and each time I've 
moved on ...

iinet DO speak english
they are aware eg they know linux exists
they do provide good service

but

my phone battery has gone flat waiting for their help desk many times
my monthly usage (over the years) has been double, 20-50G, instead of the 1-10G 
with every body else

james
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Re: [SLUG] ISP Recommendation

[Peter Barker]

I've been with Internode for several years, and find their support etc good. 
They are now owned by iiNet, so both companies should be very similar.
I used the whirlpool site to find the best ISP for my area.

Regards,
Peter Barker

On Wed, 6 Feb 2013 03:02:30 PM DaZZa wrote:
> On 06/02/2013 1:47 PM, "gonzo01"  wrote:
> > Experiences/recommendations
> > appreciated.
> 
> I can't speak highly enough of iinet - good support, not too expensive
> (although,  to be honest,  you need to bundle to get the most out of their
> plans), Aussie company.
> 
> Well worth looking at.
> 
> DaZZa
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Re: [SLUG] ISP Recommendation

[DaZZa]

On 06/02/2013 1:47 PM, "gonzo01"  wrote:
> Experiences/recommendations
> appreciated.

I can't speak highly enough of iinet - good support, not too expensive
(although,  to be honest,  you need to bundle to get the most out of their
plans), Aussie company.

Well worth looking at.

DaZZa
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Re: [SLUG] ISP Recommendation

[Menno Schaaf]

I've been with Internode for almost 11 years, various different services,
and never had any issues with their service and support (that said, I have
had issues with certain providers *cough*Telstra*cough*, which Internode
have been very helpful in dealing with).

They do run a significant network, with a lot of dual pathing, so I haven't
seen an issue where part of the network (international or national) is not
accessible due to an issue with the normal path.


You should look who can provide an ADSL2+ service from your exchange, I use
http://www.adsl2exchanges.com.au/ for that sort of lookup.

- Menno


On 6 February 2013 14:28, Chris Barnes  wrote:

> depends how much you'd like to spend, how do you feel about needing static
> ip addresses, ipv6 support, etc.
>
> but basically, take a look at the Whirlpool Broadband Choice website.
> You can punch in your phone number and it will present you with a list of
> available internet providers and their plans. You can filter the results so
> you can exclude bundle plans, cap the monthly spend, specify your minimum
> download quota, etc
>
> http://bc.whirlpool.net.au/
>
>
> i currently use Internode, im on a 200gig plan (no offpeak or onpeak) with
> land-line phone included. They do dual-stack ipv4 and ipv6 on their ADSL2+
> service which is good if you want to start using ipv6. and you can also
> apple for a static ipv4 address which comes with a complementary sub-domain
> (WhatEverYouLike.power.on.net) to point to your static ip.
>
> Service is good, never had a problem. Only been with them a year though.
>
> Before that I was with iiNet. Really Good. Very fast. I had a similar plan
> to the internode plan except with onpeak and offpeak quotas, but iiNet dont
> do static ips for residential plans, or ipv6 (last i checked).
>
>
>
>
> On Wed, Feb 6, 2013 at 1:47 PM, gonzo01  wrote:
>
> > Currently I have a 100/100gb (peal/offpeak) ADSL 1500/256 account with
> > PeopleTelecom (previously SwiftDSL some years ago when I first
> subscribed)..
> >
> > They are about to become "part of the Commander (M2 Commander Pty Ltd )
> > brand."
> >
> > Both PeopleTelecom and Commander are principally business oriented
> > communications providers.
> >
> > They do not provide ADSL2 in my area.
> >
> > I am considering changing ISPs but want a reliable service with at least
> > 100gb month, no throttling, preferrably ADSL2+, though have considered
> > Telstra and Optus cable. Not particularly interested in "bundled"
> accounts
> > as we only use prepaid mobiles and now get pensioner discount on
> landline.
> >
> > Experiences/recommendations appreciated.
> >
> > Thanks
> > --
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> > Subscription info and FAQs: http://slug.org.au/faq/**mailinglists.html<
> http://slug.org.au/faq/mailinglists.html>
> >
>
>
>
> --
> Kind Regards,
>
> Christopher Barnes
>
> e. chris.p.bar...@gmail.com
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Re: [SLUG] ISP Recommendation

[Chris Barnes]

depends how much you'd like to spend, how do you feel about needing static
ip addresses, ipv6 support, etc.

but basically, take a look at the Whirlpool Broadband Choice website.
You can punch in your phone number and it will present you with a list of
available internet providers and their plans. You can filter the results so
you can exclude bundle plans, cap the monthly spend, specify your minimum
download quota, etc

http://bc.whirlpool.net.au/


i currently use Internode, im on a 200gig plan (no offpeak or onpeak) with
land-line phone included. They do dual-stack ipv4 and ipv6 on their ADSL2+
service which is good if you want to start using ipv6. and you can also
apple for a static ipv4 address which comes with a complementary sub-domain
(WhatEverYouLike.power.on.net) to point to your static ip.

Service is good, never had a problem. Only been with them a year though.

Before that I was with iiNet. Really Good. Very fast. I had a similar plan
to the internode plan except with onpeak and offpeak quotas, but iiNet dont
do static ips for residential plans, or ipv6 (last i checked).




On Wed, Feb 6, 2013 at 1:47 PM, gonzo01  wrote:

> Currently I have a 100/100gb (peal/offpeak) ADSL 1500/256 account with
> PeopleTelecom (previously SwiftDSL some years ago when I first subscribed)..
>
> They are about to become "part of the Commander (M2 Commander Pty Ltd )
> brand."
>
> Both PeopleTelecom and Commander are principally business oriented
> communications providers.
>
> They do not provide ADSL2 in my area.
>
> I am considering changing ISPs but want a reliable service with at least
> 100gb month, no throttling, preferrably ADSL2+, though have considered
> Telstra and Optus cable. Not particularly interested in "bundled" accounts
> as we only use prepaid mobiles and now get pensioner discount on landline.
>
> Experiences/recommendations appreciated.
>
> Thanks
> --
> SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/
> Subscription info and FAQs: 
> http://slug.org.au/faq/**mailinglists.html
>



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Christopher Barnes

e. chris.p.bar...@gmail.com
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Re: [SLUG] ISP Recommendation

[David]

You didn't say which area you are in.

I have two accounts with Westnet (now part of iinet) and have 
consistently good customer service although I haven't price shopped. 
Good service means that you don't get left on hold for hours, you get 
the option for a call back when they are busy, and when you do get 
through they actually have a clue. They even know that linux exists! The 
last time a help-desk chick didn't know something she did the 
unthinkable - she put me through to someone else who *did* know. Oh, and 
they speak english.


I got caught up with PeopleTelecom in a business context once and they 
were awful. YMMV.


On 06/02/13 13:47, gonzo01 wrote:
Currently I have a 100/100gb (peal/offpeak) ADSL 1500/256 account with 
PeopleTelecom (previously SwiftDSL some years ago when I first 
subscribed)..


They are about to become "part of the Commander (M2 Commander Pty Ltd 
) brand."


Both PeopleTelecom and Commander are principally business oriented 
communications providers.


They do not provide ADSL2 in my area.

I am considering changing ISPs but want a reliable service with at 
least 100gb month, no throttling, preferrably ADSL2+, though have 
considered Telstra and Optus cable. Not particularly interested in 
"bundled" accounts as we only use prepaid mobiles and now get 
pensioner discount on landline.


Experiences/recommendations appreciated.

Thanks


--
David McQuire
0418 310312

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Re: [SLUG] ISP for web server in Camden (south-west Sydney)

[Jeremy Visser]

Thus spake grant_malcolm_bai...@westnet.com.au:
> If there are any SLUG members in south-west Sydney I would be
> grateful if you could advise me as to the best options for continuing
> to host my site.

If your needs are simple, you would probably be well served by one of
the numerous web hosting providers out there.

There are more LAMP hosting providers than Bogong moths in early summer,
so go shopping. I’d recommend cPanel–based hosting providers, if nothing
else but for the fact that they have a more predictable set of features
between the different providers.



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Re: [SLUG] ISP for web server in Camden (south-west Sydney)

[Amos Shapira]

This is the sort of a question which can be best answered through the
whirlpool broadband database and forums...

Good luck.
On Jul 13, 2011 7:32 PM,  wrote:
> Hello,
>
> I'm new to SLUG and quite new to Linux so forgive me if this query has
been wrongly directed.
>
> I have my own server which runs my business' web site using CentOS / LAMP.
Everything has been fine until last week when I relocated to Camden, NSW
(south-west Sydney). My ISP has informed me that ADSL2 is not available here
and moreover, that the cost of my plan will increase substantially.
>
> If there are any SLUG members in south-west Sydney I would be grateful if
you could advise me as to the best options for continuing to host my site.
>
> Thank you and kind regards,
>
> Grant Bailey
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Re: [SLUG] ISP Rebranding/ Wholesaleing question

[Rev Simon Rumble]

This one time, at band camp, Barrie Hall wrote:

> 1) Contact Telstra Wholesale and request a Layer 2 wholesale DSL service.

Or, potentially, another provider with their own DSLAM network.  This 
would, however, limit your coverage area substantially.  But that might 
be worth doing depending on the niche you're targetting.

-- 
Rev Simon Rumble <[EMAIL PROTECTED]>
www.rumble.net

The Tourist Engineer
Because nerds travel too.
http://engineer.openguides.org/

Grub first, then ethics.
- Bertolt Brecht
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Re: [SLUG] ISP Rebranding/ Wholesaleing question

[Barrie Hall]

- Original Message - 
From: "Zenaan Harkness" <[EMAIL PROTECTED]>

To: "SLUG" 
Sent: Wednesday, July 04, 2007 3:09 PM
Subject: [SLUG] ISP Rebranding/ Wholesaleing question



Hi, I'm looking for some information on starting an ISP:

1) ISP Upstreams who provide rebranding (must include ADSL).

2) Info on ISP backoffice software as well (radius server, etc). I found
eg. http://www.anime.net/linuxisp/Linux-ISP-HOWTO.html but it's from
1995!
Did give me a good start to reading though... I've been doing a lot of
reading on software required - dns, email, control panel, etc. Happy for
recommendations.

3) Is there a forum - physical gathering slug-like forum - for small
to medium ISPs, in Sydney?

4) Recommended online community for small/med ISPs?

PS: I spoke to someone last Friday night, I think John - I discovered
Sat night that my mailbox was full, unfortunate events... it's emptied,
although Godaddy's IP addresses are right now RTBLed (couldn't post
this email to slug), so hopefully gmail might work...

Thanks in advance
Zen


Zennaan,

The usual process in building a DSL ISP in oz is as follows:

1) Contact Telstra Wholesale and request a Layer 2 wholesale DSL service.
2) Organise AGVC links (ATM or GE)  to Telstra IGR's in each state where you 
would like to sell services
3) These links will terminate at your premises in each state, you need to 
supply LNS's (these terminate PPP over L2TP from your customers)
4) Organise RADIUS (Free RADIUS)  for your LNS's to talk to, this becomes 
your authentication and accounting platform (RADIUS will need to feed 
accounting records into your billing system

5) Organise DNS (BIND is fine)
6) Organise Internet transit (Telstra, Optus, etc)
7) Provide a mail platform (I don't think thats a must have these days)
8) Build a customer care portal so your customers can check their usage, 
change plans, etc.



The hardest bit is the billing system (IMHO)

Cheers,
Barrie











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Re: [SLUG] ISP Rebranding/ Wholesaleing question

[O Plameras]

O Plameras wrote:


3. You also need Organization, Finance, Marketing, Support structures,
Project Management abilities, and lots of learning and re-learning in all
of these aspects of business. I recommend you read a book called 
"Think and Grow Rich"

by Nathan Hale.

This should be "by Napoleon Hill".

My apologies.

O Plameras

http://www.asx.com.au/asx/floats/UpcomingFloatDetail.jsp?asxcode=TPC




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Re: [SLUG] ISP Rebranding/ Wholesaleing question

[O Plameras]

Zenaan Harkness wrote:

Hi, I'm looking for some information on starting an ISP:


So, looking for info to start an ISP ?

There is no single public document that I know that tells the ABC of  how
to start and run an successful ISP. But I can say the general guidelines 
that one
considers to run one, having started one  in 1993 and sold out in 2001 
to a public company

for a retirement.

1. The technical aspect of starting and running an ISP is only a small 
part of it.


2. One needs a Business Plan to start with. Ninety-nine percent of 
failure in

business ventures starts with NO Business Plan. A Business Plan is like a
Bible to religious persons; you read  it every day and implement it 
yourself;

only you write  and re-write it yourself.

3. You also need Organization, Finance, Marketing, Support structures,
Project Management abilities, and lots of learning and re-learning in all
of these aspects of business. I recommend you read a book called "Think 
and Grow Rich"

by Nathan Hale.

4. ISP business is like other businesses; they evolve with business 
focus and

with the markets. You have to anticipate, implement, and re-engineer when
called for.

Hope this helps.

O Plameras

Disclaimer: Do not take my word for it. You have to make your own research
and on that basis make your own business decisions.


1) ISP Upstreams who provide rebranding (must include ADSL).

2) Info on ISP backoffice software as well (radius server, etc). I found
eg. http://www.anime.net/linuxisp/Linux-ISP-HOWTO.html but it's from
1995!
Did give me a good start to reading though... I've been doing a lot of
reading on software required - dns, email, control panel, etc. Happy for
recommendations.

3) Is there a forum - physical gathering slug-like forum - for small
to medium ISPs, in Sydney?

4) Recommended online community for small/med ISPs?

PS: I spoke to someone last Friday night, I think John - I discovered
Sat night that my mailbox was full, unfortunate events... it's emptied,
although Godaddy's IP addresses are right now RTBLed (couldn't post
this email to slug), so hopefully gmail might work...

Thanks in advance
Zen



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Re: [SLUG] ISP in Sydney? Unwired ?

[Martin Barry]

$quoted_author = "David Lloyd" ;
> 
> Carlo,
> 
> >If you're going for ADSL, I give Internode 5 starts for support, service 
> >and every other category you can think of. =P
> 
> How about the "Bad Customer Service Category"? :P

I'd be interested in that story...

I've been with them since at least 2001 in 3 different locations and have
nothing but praise for their service, support and the quality of their
network...

cheers
marty

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it should, use the WD-40. If it moves and shouldn't, use the tape.
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Re: [SLUG] ISP in Sydney? Unwired ?

[David Lloyd]

Carlo,

If you're going for ADSL, I give Internode 5 starts for support, service 
and every other category you can think of. =P


How about the "Bad Customer Service Category"? :P

DSL
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Re: [SLUG] ISP in Sydney? Unwired ?

[Andreas Fischer]

Byron,
I've been with unwired for a few years, and although I never new half of
what you claim, it definitely falls in line with my experiences.

I find their customer support very good compared to other's, but the level
of service you get is absolutely terrible for all the reasons Byron has just
said.

On 12/20/06, Carlo Sogono <[EMAIL PROTECTED]> wrote:


Byron Hillis wrote:
> When it comes to unwired, I have nothing but negative things to say. I
> would strongly discourage it's use unless you don't mind the following
> features:
>
> - Even though I'm in a good coverage area (Summer Hill), and
> occasionally get the supposed full signal strength (green light), I get
> drop outs regularly for no apparent reason. In addition, the modem
> doesn't recognise that it's dropped out until you actually attempt to
> send packets and then it tries to reconnect. Incredibly annoying.
> - You can get good speeds, but the latency is poor. Don't even think
> about any sort of gaming.
> - The plans are expensive in comparison to ADSL. In reality, I don't
> think you'll save that much when compared to a similar plan + line
rental.
> - Support is pretty poor.
> - They block outgoing SMTP except to their SMTP servers that are not
> hosted by Unwired, nor are they even in Australia. In addition, this
> server does not support any form of secure connection, which means you
> need to authenticate with your Unwired username and password to send
> mail. Even more annoying is the fact that this SMTP server is
> occasionally listed on SpamCop which means your mail gets blacklisted
> and bounced...fun. I've brought this up with tech. support, but they
> won't make the changes necessary (it appears to be a semi-open relay).
> - They selectively shape traffic such as FTP, Bittorrent etc., which as
> Linux users, is a killer. And when I say shape, I mean, they just start
> dropping packets until you get about 95% packet loss.
> - And the clincher, once you get capped, you get dropped to 32K speeds,
> which, on an Unwired connection with packet loss, is the equivalent of
> no connection at all. Seriously. To make matters worse, they changed
> this speed from 64K WITHOUT informing their customers, essentially
> changing the contract Terms & Conditions without notice.
>
> It might seem like I'm being overly harsh or perhaps just ranting, but
> everything is the truth. Just head over to the unwired forums or
> whirlpool and you'll see exactly the same stuff.

Wow I didn't know they had so much crap going on in their network. A
good friend of mine from Glebe had Unwired, and the 5 religious
disconnections per day was enough for him to get rid of that ISP. Yes,
they made sure he got his daily dose of at least 5 disconnections per
day. Thank god I never had to deal with them. They would have driven me
crazy...

If you're going for ADSL, I give Internode 5 starts for support, service
and every other category you can think of. =P

Carlo

>
> Byron Hillis
>
>

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Re: [SLUG] ISP in Sydney? Unwired ?

[Carlo Sogono]

Byron Hillis wrote:
When it comes to unwired, I have nothing but negative things to say. I 
would strongly discourage it's use unless you don't mind the following 
features:


- Even though I'm in a good coverage area (Summer Hill), and 
occasionally get the supposed full signal strength (green light), I get 
drop outs regularly for no apparent reason. In addition, the modem 
doesn't recognise that it's dropped out until you actually attempt to 
send packets and then it tries to reconnect. Incredibly annoying.
- You can get good speeds, but the latency is poor. Don't even think 
about any sort of gaming.
- The plans are expensive in comparison to ADSL. In reality, I don't 
think you'll save that much when compared to a similar plan + line rental.

- Support is pretty poor.
- They block outgoing SMTP except to their SMTP servers that are not 
hosted by Unwired, nor are they even in Australia. In addition, this 
server does not support any form of secure connection, which means you 
need to authenticate with your Unwired username and password to send 
mail. Even more annoying is the fact that this SMTP server is 
occasionally listed on SpamCop which means your mail gets blacklisted 
and bounced...fun. I've brought this up with tech. support, but they 
won't make the changes necessary (it appears to be a semi-open relay).
- They selectively shape traffic such as FTP, Bittorrent etc., which as 
Linux users, is a killer. And when I say shape, I mean, they just start 
dropping packets until you get about 95% packet loss.
- And the clincher, once you get capped, you get dropped to 32K speeds, 
which, on an Unwired connection with packet loss, is the equivalent of 
no connection at all. Seriously. To make matters worse, they changed 
this speed from 64K WITHOUT informing their customers, essentially 
changing the contract Terms & Conditions without notice.


It might seem like I'm being overly harsh or perhaps just ranting, but 
everything is the truth. Just head over to the unwired forums or 
whirlpool and you'll see exactly the same stuff.


Wow I didn't know they had so much crap going on in their network. A 
good friend of mine from Glebe had Unwired, and the 5 religious 
disconnections per day was enough for him to get rid of that ISP. Yes, 
they made sure he got his daily dose of at least 5 disconnections per 
day. Thank god I never had to deal with them. They would have driven me 
crazy...


If you're going for ADSL, I give Internode 5 starts for support, service 
and every other category you can think of. =P


Carlo



Byron Hillis




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Re: [SLUG] ISP in Sydney? Unwired ?

[Byron Hillis]

When it comes to unwired, I have nothing but negative things to say. I 
would strongly discourage it's use unless you don't mind the following 
features:


- Even though I'm in a good coverage area (Summer Hill), and 
occasionally get the supposed full signal strength (green light), I get 
drop outs regularly for no apparent reason. In addition, the modem 
doesn't recognise that it's dropped out until you actually attempt to 
send packets and then it tries to reconnect. Incredibly annoying.
- You can get good speeds, but the latency is poor. Don't even think 
about any sort of gaming.
- The plans are expensive in comparison to ADSL. In reality, I don't 
think you'll save that much when compared to a similar plan + line rental.

- Support is pretty poor.
- They block outgoing SMTP except to their SMTP servers that are not 
hosted by Unwired, nor are they even in Australia. In addition, this 
server does not support any form of secure connection, which means you 
need to authenticate with your Unwired username and password to send 
mail. Even more annoying is the fact that this SMTP server is 
occasionally listed on SpamCop which means your mail gets blacklisted 
and bounced...fun. I've brought this up with tech. support, but they 
won't make the changes necessary (it appears to be a semi-open relay).
- They selectively shape traffic such as FTP, Bittorrent etc., which as 
Linux users, is a killer. And when I say shape, I mean, they just start 
dropping packets until you get about 95% packet loss.
- And the clincher, once you get capped, you get dropped to 32K speeds, 
which, on an Unwired connection with packet loss, is the equivalent of 
no connection at all. Seriously. To make matters worse, they changed 
this speed from 64K WITHOUT informing their customers, essentially 
changing the contract Terms & Conditions without notice.


It might seem like I'm being overly harsh or perhaps just ranting, but 
everything is the truth. Just head over to the unwired forums or 
whirlpool and you'll see exactly the same stuff.


Byron Hillis


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Re: [SLUG] ISP in Sydney??

[Peter Hardy]

Ben wrote:

On 12/13/06, Nathan Eckenrode <[EMAIL PROTECTED]> wrote:

My wife and I are quite possibly moving to Sydney - maybe to Manly - in a
couple of months. I go to school online and need a high speed connection,
preferrably one with a static IP address, any recommendations for 
which ISP

is 'best'?


DISCLOSURE: I receive a commission on new services with Internode
ordered through my business.

If you find an area with an Agile DSLAM (Agile being Internode's
sister company), you can get up to 2.5Mbps upload (starts at $70/month
for 10GB) if you live close enough to the exchange) Other ISPs with
ADSL2+ top out at 1.1, 1.0 or 0.5 upstream depending on how they've
configured things, but may be adding support for faster uploads in the
future.


It's probably worth noting that, at least in theory, activating Annex M 
to increase upload speeds like this entails an approximately equal 
decrease in the maximum download speed for the service[1].


[1] - 
http://www.internode.on.net/adsl2/faq/annex-m.php#What_impact_does_Annex_M_have_on


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Re: [SLUG] ISP in Sydney? Unwired ?

[Rev Simon Rumble]

This one time, at band camp, john gibbons wrote:
> I have been using Unwired in Sydney for most of the year. Provided you 
> check out reception quality in your area, which you can do via their 
> website, it is a good service and about 99.5% reliable.

I think this is the key thing about Unwired, and not something they make 
terribly clear in their marketing.  It works well in some areas and very 
very badly in other areas.  My area is supposedly well covered, but I 
was getting modem speeds and >modem latency.

What they also don't make clear is they'll refund your money if you 
can't get it to work acceptably.  So it is an option worth trying out.  

-- 
Rev Simon Rumble <[EMAIL PROTECTED]>
www.rumble.net


"Impact: Non-privileged primitive users can cause the
 total destruction of your entire invasion fleet and
 gain unauthorized access to files."
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Re: [SLUG] ISP in Sydney? Unwired ?

[john gibbons]

I have been using Unwired in Sydney for most of the year. Provided you 
check out reception quality in your area, which you can do via their 
website, it is a good service and about 99.5% reliable.


John.

hav wrote:

Nathan:  I wouldn't want to be you, being the only yank - oh the what
that you shall cop!  ;-0
However, If you're asking around you'll probably be told to ignore
UnWired.  However, if you only operate within Syd or Melb, then its
actually a lot more reliable than most Sydneysiders know.  I think
they've given up advertising so much up there, however this is the
Unwired story as far as I can gather:  They started up in Sydney, and
cover that town however a lot of dropouts gave them a bad name.  Where
I live, Melbourne, they use Nathan Buckley (AFL star) to promote and bc
they had their teething probs up north, they're growing quite well.  I
don't know what else you would use if you don't have a landline - any
comments on it?  I don't know about default ports, but this is what I
know so far.  I'm sharing a landline and don't stray too far outside
the CBD but I'd appreciate any other suggestions?
Henz

  


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Re: [SLUG] ISP in Sydney??

[Ben]

On 12/13/06, Nathan Eckenrode <[EMAIL PROTECTED]> wrote:

My wife and I are quite possibly moving to Sydney - maybe to Manly - in a
couple of months. I go to school online and need a high speed connection,
preferrably one with a static IP address, any recommendations for which ISP
is 'best'?


DISCLOSURE: I receive a commission on new services with Internode
ordered through my business.

If you find an area with an Agile DSLAM (Agile being Internode's
sister company), you can get up to 2.5Mbps upload (starts at $70/month
for 10GB) if you live close enough to the exchange) Other ISPs with
ADSL2+ top out at 1.1, 1.0 or 0.5 upstream depending on how they've
configured things, but may be adding support for faster uploads in the
future.

Downstream synch speed should be high enough from any ADSL2+ provider,
but actual speed depends on their international and international
capacity which is highly variable.

As far as speed goes, you're basically looking at:

ADSL
Maxium upstream/downstream MBps
22.5/2.5 (Internode SOHO or higher)
24/1.1 (most ADSL 2+ providers)
8/0.384 or 0.5/0.5 (in areas without any ADSL 2+ providers)

Cable
17/0.256 or 10/0.128 or possible 10/0.256 (Telstra and Optus only)

Wireless
A few apartment blocks have in building low latency wireless broadband
from BigAir, but not many. All other wireless options will be lower
speed and higher latencies that may not be suitable for VoIP or other
things.

The forums at http://www.whirlpool.net.au will be loaded with advice,
but take it with a grain of salt.

Ben
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Re: [SLUG] ISP in Sydney??

[Rev Simon Rumble]

This one time, at band camp, Carlo Sogono wrote:

> When shopping for ISP's you would often encounter the word "quota", a 
> word that I believe is non-existent in American ISP's. =P

You'll also encounter the word "unlimited", which is never the case.

Similarly when looking at mobile and home phones, you'll get the concept 
of a "cap", which is nothing like what you expect from the term.

Oh and when you order your phone line, make sure you get the rep to put 
"ADSL Required" on the order, or you might not be able to get it.

-- 
Rev Simon Rumble <[EMAIL PROTECTED]>
www.rumble.net


"If I were on life-support, I'd rather have it run by a Gameboy
 than a Windows box."
 - Cliff Wells in comp.lang.python
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Re: [SLUG] ISP in Sydney??

[Carlo Sogono]

Erik de Castro Lopo wrote:

You should probablt get ADSL, but don't expect it to be as cheap or
as fast as what you get in the US :-).


When shopping for ISP's you would often encounter the word "quota", a 
word that I believe is non-existent in American ISP's. =P



Best advice is to avoid the big ISPs like Telstra (Bigpond) and
Optus because they are usually pretty clueless. 


I have had consistent download speeds with Internode. In 90% of the time 
I get to utilise my 1.5Mbps connection. 150k/sec steady downloads on 
most sites including non-Aussie ones.


Hope that helps,
Carlo



The best bet would be to look here in the broadband choice :

http://bc.whirlpool.net.au/

and chose an ISP that way.

Erik


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Re: [SLUG] ISP in Sydney??

[DaZZa]

On 12/13/06, Nathan Eckenrode <[EMAIL PROTECTED]> wrote:

My wife and I are quite possibly moving to Sydney - maybe to Manly - in a
couple of months. I go to school online and need a high speed connection,
preferrably one with a static IP address, any recommendations for which ISP
is 'best'?


Nathan.

Until you actually get here and decide where you're living, it's
really difficult to say.

What I can say is for you to NOT expect the broadband offerings in
Australia to be either as cheap or as fast as the mainstream cities in
the US have available.

Currently, you can get ADSL 1 almost everywhere in Sydney - with
Telstra's recent decision to uncap the artificial ADSL download speeds
they have previously imposed, you can get up to 8 meg download. If
you're fortunate enough to live somewhere close to an exchange which
has ADSL2+, you can get up to 20 meg download speed through Telstra,
22 meg through some of the alternate providers.

It's probably already been pointed out, but you should look at the
following web site

http://bc.whirlpool.net.au

Once you've got your place and phone installed, you can check out the
options there and find the best plan. Depending on how financially
conscious you are, I'd suggest *not* using Telstra except as a last
resort - they are the most expensive option available.

DaZZa
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Re: [SLUG] ISP in Sydney??

[Erik de Castro Lopo]

Nathan Eckenrode wrote:

> My wife and I are quite possibly moving to Sydney - maybe to Manly - in a 
> couple of months. I go to school online and need a high speed connection, 
> preferrably one with a static IP address, any recommendations for which ISP 
> is 'best'?

Hi Nathan,

You should probablt get ADSL, but don't expect it to be as cheap or
as fast as what you get in the US :-).

Best advice is to avoid the big ISPs like Telstra (Bigpond) and
Optus because they are usually pretty clueless. 

The best bet would be to look here in the broadband choice :

http://bc.whirlpool.net.au/

and chose an ISP that way.

Erik
-- 
+---+
  Erik de Castro Lopo
+---+
"We can build a better product than Linux" -- Microsoft
Corp.'s Windows operating-system chief, Jim Allchin.
One has to wonder why, with their huge resources, they haven't.
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Re: [SLUG] ISP for linux.

[Menno Schaaf]

Hi Leslie,

You should be able to use the modem via the ethernet port in linux.
How to configure the modem to use ethernet though, you will have to
consult the manual or call up iPrimus.

On 9/17/06, Leslie Stott <[EMAIL PROTECTED]> wrote:

I have the iconnect access621 which is both USB and Ethernet. I would like
to stay with the company as it is. But I will change if I have too.
Thank you.
Leslie


-Original Message-
From: Menno Schaaf [mailto:[EMAIL PROTECTED]
Sent: Sunday, 17 September 2006 9:11 PM
To: Leslie Stott
Subject: Re: [SLUG] ISP for linux.

Hi Leslie,

What type of connection does the modem have? Is it an ethernet or usb modem?

A ethernet modem should work under linux after some configuration, a
usb modem is more a hit and miss affair.

I'd say you'd be more looking a new modem/router rather then a whole
new ISP and everything.

On 9/17/06, Leslie Stott <[EMAIL PROTECTED]> wrote:
> Hello, at the moment I'm running ADSL and with Iprimus. I also have
iconnect
> modem which is the problem as far as getting on with Linux. Iprimus says
> that they do not know if the modem will work under Linux.
> Thank you for your help so far.
> Leslie.

--
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irc.austnet.org #gentoo #linux-help


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No virus found in this incoming message.
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Re: [SLUG] ISP for linux.

[Peter Chubb]

> "Leslie" == Leslie Stott <[EMAIL PROTECTED]> writes:

Leslie> [1 ] [1.1  (7bit)>] Dear Sir/ Madam,

Leslie> Hello, I am looking for an ISP that I can connect to that uses
Leslie> Linux and not Microsoft.

Optus uses Linux internally, but that doesn't mean they support it.

--
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http://www.ertos.nicta.com.au   ERTOS within National ICT Australia
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Re: [SLUG] ISP for linux.

[Menno Schaaf]

You'll be able to use any ISP, but most won't support you if you
mention you're running linux... However, there are a few ISP's that
will give it their best shot, Internode being one (I beleive the MD
once said, 'if it has a TCP/IP stack, we'll support it to the best of
our ability')

What kind of connection did you want? ADSL, Dialup, Cable?

On 9/16/06, Leslie Stott <[EMAIL PROTECTED]> wrote:

Hello, I am looking for an ISP that I can connect to that uses Linux and not
Microsoft.


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Re: [SLUG] ISP info leakage

[Howard Lowndes]

They already use the rDNS in the mail headers so that can internally 
identify the locale without having to make it overt.


Visser, Martin wrote:

Howard,

I'm not sure what the issue is. The reality is if that you use your real
name and give any indication of your locality then unless your name is
Smith or Jones, you probably will count on one hand your matches. For
instance I usually say I live in the Southern Highlands, but anyone can
find my real number and address without any trouble.

If I was an ISP I would be wanting to use geo-focused names for my
routers and DSLAMs so that I can easily find correlation of network
issues. I am not sure that it is the ISPs responsibility to obfuscate
mail headers and the like. And it really would make troubleshooting
hard. (I get frustrated enough working with customers that refuse to
populate their DNSes with names of their network equipment and such -
having to keep a "telephone book" IP addresses in my head is pretty
painful).

If you really want to be private I think people will use email
anonymizers or even just a gmail or somesuch account. 



Martin Visser

Technology Consultant 
Consulting & Integration

Technology Solutions Group - HP Services

410 Concord Road
Rhodes NSW  2138
Australia 


Mobile: +61-411-254-513
Fax: +61-2-9022-1800 
E-mail: martin.visserAThp.com


This email (including any attachments) is intended only for the use of
the individual or entity named above and may contain information that is
confidential, proprietary or privileged. If you are not the intended
recipient, please notify HP immediately by return email and then delete
the email, destroy any printed copy and do not disclose or use the
information in it.


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Howard Lowndes
Sent: Wednesday, 15 March 2006 4:59 PM
To: SLUG Mail List
Subject: [SLUG] ISP info leakage

Out of curiosity I looked at the source of a recent email and discovered
that the sender's ISP had identified the suburb in the FQDN of the DSL
IP that the sender used to connect to that ISP.

A quick look in Sensis against the sender's name and I came up with a
name and address match only one suburb away.

The moral of the story is - Don't trust Optarse...

--
Howard.
LANNet Computing Associates - Your Linux people 
When you want a computer system that works, just choose Linux; When you
want a computer system that works, just, choose Microsoft.
--
Flatter government, not fatter government; abolish the Australian
states.

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--
Howard.
LANNet Computing Associates - Your Linux people 
When you want a computer system that works, just choose Linux;
When you want a computer system that works, just, choose Microsoft.
--
Flatter government, not fatter government; abolish the Australian states.

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RE: [SLUG] ISP info leakage

[Visser, Martin]

Howard,

I'm not sure what the issue is. The reality is if that you use your real
name and give any indication of your locality then unless your name is
Smith or Jones, you probably will count on one hand your matches. For
instance I usually say I live in the Southern Highlands, but anyone can
find my real number and address without any trouble.

If I was an ISP I would be wanting to use geo-focused names for my
routers and DSLAMs so that I can easily find correlation of network
issues. I am not sure that it is the ISPs responsibility to obfuscate
mail headers and the like. And it really would make troubleshooting
hard. (I get frustrated enough working with customers that refuse to
populate their DNSes with names of their network equipment and such -
having to keep a "telephone book" IP addresses in my head is pretty
painful).

If you really want to be private I think people will use email
anonymizers or even just a gmail or somesuch account. 


Martin Visser

Technology Consultant 
Consulting & Integration
Technology Solutions Group - HP Services

410 Concord Road
Rhodes NSW  2138
Australia 

Mobile: +61-411-254-513
Fax: +61-2-9022-1800 
E-mail: martin.visserAThp.com

This email (including any attachments) is intended only for the use of
the individual or entity named above and may contain information that is
confidential, proprietary or privileged. If you are not the intended
recipient, please notify HP immediately by return email and then delete
the email, destroy any printed copy and do not disclose or use the
information in it.


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Howard Lowndes
Sent: Wednesday, 15 March 2006 4:59 PM
To: SLUG Mail List
Subject: [SLUG] ISP info leakage

Out of curiosity I looked at the source of a recent email and discovered
that the sender's ISP had identified the suburb in the FQDN of the DSL
IP that the sender used to connect to that ISP.

A quick look in Sensis against the sender's name and I came up with a
name and address match only one suburb away.

The moral of the story is - Don't trust Optarse...

--
Howard.
LANNet Computing Associates - Your Linux people 
When you want a computer system that works, just choose Linux; When you
want a computer system that works, just, choose Microsoft.
--
Flatter government, not fatter government; abolish the Australian
states.

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Re: [SLUG] ISP

[Rob B]

At 06:30 PM 18/10/2005, Juergen Busam wrote:

Does anyone has a recommendation for business ISP's? Some good
experience regarding reliability and service?



I'm biased, but Soul (http://www.soulaustralia.com.au) has a good 
network (with national reach) with good international capacity.  The 
network itself is reliable, and has QoS capability.


There are several options for a business-grade service, starting at 
authenticated ADSL (up to 1.5M/256k), right through to non-contended 
SHDSL and upwards and onwards from there.


cheers,
Rob

PS: yes, I work there, but like I said, I'm biased ;)


DaZZa wrote:
> On Mon, 17 Oct 2005, Juergen Busam wrote:
>
>
>>Can anyone recommend a reliable ISP (with good Overseas connection) with
>>at least the possibility to have 3M down and 640 K Up, or even better a
>>symmetric connection with 3M down and up?
>
>
> Your options are fairly limited in speed. Unless you're living within a
> short distance of one of the exchanges which have been upgraded to ADSL2+,
> you're not going to get 3 meg on an average ADSL connection.
>
> You *might* get lucky with a business grade connection if you're not on an
> exchange which isn't ADSL2+ - but if you did you'd be up for at least
> $1000 a month.
>
> Internode is one ISP which has some exchanges at ADSL2+ - check out
> http://cgi.agile.com.au/cgi-bin/dsl-coverage-table?Carrier=Agile
> for exchanges which are enabled and http://www.internode.on.net/adsl2/ for
> more information regarding the plans.
>
> http://bc.whirlpool.net.au/bc-plan.cfm is the place to check for
> compatible xDSL/Cable plans.



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RE: [SLUG] ISP

[Simon]

Have been using EXL for a number of years (formerly Webfasttrack) great
service, very knowledgabale. We currently run 2mBSDSL with a fully
managed firewall etc - our cap is 60GB per month we normally use about
30GB

Contact Stuart Cole [EMAIL PROTECTED] http://www.exl.com.au

Have even had them login to my network and fix a problem for me when I
was overseas on holiday and got an urgent call from work. (Not a very
good internet connection from the Cook Glacier!)

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Juergen Busam
Sent: Tue, 18. October 2005 6:31 PM
Cc: slug@slug.org.au
Subject: Re: [SLUG] ISP


Does anyone has a recommendation for business ISP's? Some good
experience regarding reliability and service?

Juergen

DaZZa wrote:
> On Mon, 17 Oct 2005, Juergen Busam wrote:
> 
> 
>>Can anyone recommend a reliable ISP (with good Overseas connection) 
>>with at least the possibility to have 3M down and 640 K Up, or even 
>>better a symmetric connection with 3M down and up?
> 
> 
> Your options are fairly limited in speed. Unless you're living within 
> a short distance of one of the exchanges which have been upgraded to 
> ADSL2+, you're not going to get 3 meg on an average ADSL connection.
> 
> You *might* get lucky with a business grade connection if you're not 
> on an exchange which isn't ADSL2+ - but if you did you'd be up for at 
> least $1000 a month.
> 
> Internode is one ISP which has some exchanges at ADSL2+ - check out 
> http://cgi.agile.com.au/cgi-bin/dsl-coverage-table?Carrier=Agile
> for exchanges which are enabled and http://www.internode.on.net/adsl2/

> for more information regarding the plans.
> 
> http://bc.whirlpool.net.au/bc-plan.cfm is the place to check for 
> compatible xDSL/Cable plans.
> 
> DaZZa
> 
> 
> 
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Re: [SLUG] ISP

[Juergen Busam]

Does anyone has a recommendation for business ISP's? Some good
experience regarding reliability and service?

Juergen

DaZZa wrote:
> On Mon, 17 Oct 2005, Juergen Busam wrote:
> 
> 
>>Can anyone recommend a reliable ISP (with good Overseas connection) with
>>at least the possibility to have 3M down and 640 K Up, or even better a
>>symmetric connection with 3M down and up?
> 
> 
> Your options are fairly limited in speed. Unless you're living within a
> short distance of one of the exchanges which have been upgraded to ADSL2+,
> you're not going to get 3 meg on an average ADSL connection.
> 
> You *might* get lucky with a business grade connection if you're not on an
> exchange which isn't ADSL2+ - but if you did you'd be up for at least
> $1000 a month.
> 
> Internode is one ISP which has some exchanges at ADSL2+ - check out
> http://cgi.agile.com.au/cgi-bin/dsl-coverage-table?Carrier=Agile
> for exchanges which are enabled and http://www.internode.on.net/adsl2/ for
> more information regarding the plans.
> 
> http://bc.whirlpool.net.au/bc-plan.cfm is the place to check for
> compatible xDSL/Cable plans.
> 
> DaZZa
> 
> 
> 
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Re: [SLUG] ISP

[DaZZa]

On Tue, 18 Oct 2005 [EMAIL PROTECTED] wrote:

> iinet do ADSL2+ home/SHO connections and they have a 20mb/s connection.

Only if you're on an iinet DSLAM enabled exchange - which is the same as
internode - if you're lucky enough to be on one of the exchanges, then
you're laughing. And the speed is only 12 meg down, not 20. According to
their webpage, anyway.

iinet have a _lot_ more exchanges in the planning stage that internode do,
though.

DaZZa


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Re: [SLUG] ISP

[linuser]

iinet do ADSL2+ home/SHO connections and they have a 20mb/s connection.

I use TPG ( www.tpg.com.au) with a 1.5Mb/s dowb speed ( had 280KB/s up on lucky
days).

There email spam filtering is the best Ive seen, I have yet to get "any" spam
accept the stuff I get from slug's email server.

I dont recomend iprimus, even though I was a customer for a long time, mainly
because they seem to be a "spam magnet" (or there selling your details who can
tell).

Richard Neal

We are all in the gutter, but some of us are looking at the stars.
--Oscar Wilde

Quoting Juergen Busam <[EMAIL PROTECTED]>:

> Hi!
> 
> Can anyone recommend a reliable ISP (with good Overseas connection) with
> at least the possibility to have 3M down and 640 K Up, or even better a
> symmetric connection with 3M down and up?
> 
> regards
> 
> Juergen
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> 
> 
> 


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Re: [SLUG] ISP

[DaZZa]

On Mon, 17 Oct 2005, Juergen Busam wrote:

> Can anyone recommend a reliable ISP (with good Overseas connection) with
> at least the possibility to have 3M down and 640 K Up, or even better a
> symmetric connection with 3M down and up?

Your options are fairly limited in speed. Unless you're living within a
short distance of one of the exchanges which have been upgraded to ADSL2+,
you're not going to get 3 meg on an average ADSL connection.

You *might* get lucky with a business grade connection if you're not on an
exchange which isn't ADSL2+ - but if you did you'd be up for at least
$1000 a month.

Internode is one ISP which has some exchanges at ADSL2+ - check out
http://cgi.agile.com.au/cgi-bin/dsl-coverage-table?Carrier=Agile
for exchanges which are enabled and http://www.internode.on.net/adsl2/ for
more information regarding the plans.

http://bc.whirlpool.net.au/bc-plan.cfm is the place to check for
compatible xDSL/Cable plans.

DaZZa



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Re: [SLUG] ISP recomendation

[James Gray]

On Wed, 23 Mar 2005 02:38 pm, Julio Cesar Ody wrote:
> |Hi list,
> |
> |the company where I work now, for reasons beyond mention, is willing
> |to change it's network provider. Since we work mostly with video
> |conference software, we do need a reliable low-latency and high
> |bandwidth connection.
> |Which ISPs based in Sydney would you guys recommend for that? We're
> |interested in a "technical friendly" provider whose techies know what
> |they're doing, preferrably constituted by geeks.
> |Cheers. Thanks in advance.

We have a pair of load balanced 2Mbps SDSL lines from "Activ Australia" who 
resell "Powertel" (who used to be "RequestDSL").  We have had a total 
downtime of <1 hour cumulative in 3 years and always get full speed from our 
links.  Very friendly and switched on techs who understand both other techs 
and the business requirements placed on internet connectivity.

Our links have a 99.99% SLA so it's not 'cheap' (at about AUD$950 per 2Mbps 
link per month).  It is reliable, fast, low latency and a tech-savvy vendor.

Check them out:
http://www.activ.com.au/
http://www.powertel.com.au/

James
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Re: [SLUG] ISP recomendation

[Marek Wawrzyczny]

On Wed, 23 Mar 2005 17:53, David wrote:
> > On Wed, 23 Mar 2005 14:38:07 +1100, Julio Cesar Ody <[EMAIL PROTECTED]>
> >
> > wrote:
> >> Hi list,
> >>
> >> the company where I work now, for reasons beyond mention, is willing
> >> to change it's network provider. Since we work mostly with video
> >> conference software, we do need a reliable low-latency and high
> >> bandwidth connection.
> >> Which ISPs based in Sydney would you guys recommend for that? We're
> >> interested in a "technical friendly" provider whose techies know what
> >> they're doing, preferrably constituted by geeks.
> >> Cheers. Thanks in advance.

Perhaps you might want to try asking this at the forums at Whirlpool? Of 
course if you're looking for a Linux/Unix friendly ISP, don't forget to 
mention that...
The BroadbandChoice section is really worth looking at.


http://www.whirlpool.net.au

Expect noise, but going through the forums can sometimes yield useful info. 

-- 
--- 
Marek Wawrzyczny

-
"Terrorism is the war of the poor, 
and, war is terrorism of the rich."

- Peter Ustinov
-
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Re: [SLUG] ISP recomendation

[David]

> On Wed, 23 Mar 2005 14:38:07 +1100, Julio Cesar Ody <[EMAIL PROTECTED]>
> wrote:
>> Hi list,
>>
>> the company where I work now, for reasons beyond mention, is willing
>> to change it's network provider. Since we work mostly with video
>> conference software, we do need a reliable low-latency and high
>> bandwidth connection.
>> Which ISPs based in Sydney would you guys recommend for that? We're
>> interested in a "technical friendly" provider whose techies know what
>> they're doing, preferrably constituted by geeks.
>> Cheers. Thanks in advance.
>
> The best technical support I've ever obtained from an ISP to date
> would have to be WestNet. Those guys/gals go out of the way to make
> the customer feel warm and fuzzy. When I had problems recently due to
> exchange congestion, they followed it up regularly by voice calls to
> confirm I was ok after major upgrade.
>
> I can't express how impressed I have been with them. Totally enjoyable
> to deal with. Not sure if they will suit you, but they have the best
> customer service ever. - period -


I've got Westnet domestic 1.5/256 ADSL at work and Activ commercial 1/1
SDSL at home.

Westnet have been consistently helpful whenever I've needed them. OTOH,
their domestic service is not reliable enough for servers. I get endless
outage advices. I don't know about their commercial grade service. Mine
costs about $110/month.

Activ are a RequestDSL reseller and the guys are very pleasant, friendly
and easy to deal with, although they seem to be a windows shop. In all
honesty that hasn't been a problem. I even talked one of the techo's into
trying Ubuntu! The service is reliable enough for servers, but RequestDSL
has been bought out by Powertel, and had I know that I would have found
someone else. Powertel refuse to talk to clients at all, even though they
have failed to fix a problem with the system for over 6 months[1]. I'm
still waiting. OTOH, I haven't paid them for 6 months either, and I've
told them that I won't until it's fixed. Any provider is only as good as
their upstream.

Before I went to Activ I was with Optus who were extremely reliable and
helpful, but charged like the light brigade.


David

[1] They are supposed to supply Voice over IP, but they can't make their
router work with the voice and the data similtaneously... I can get either
voice or data, but not both.



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Re: [SLUG] ISP recomendation

[O Plameras]

Julio Cesar Ody wrote:
Hi list,
the company where I work now, for reasons beyond mention, is willing
to change it's network provider. Since we work mostly with video
conference software, we do need a reliable low-latency and high
bandwidth connection.
Which ISPs based in Sydney would you guys recommend for that? We're
interested in a "technical friendly" provider whose techies know what
they're doing, preferrably constituted by geeks.
Cheers. Thanks in advance.
 

I'd recommend:
http://www.tel-pacific.com.au  and http://www.acay.com.au
It has over 155 MB of bandwidth  the last time I was adviced.
I have no problems with my bandwidth and my connections
in Sydney.  I get the full bandwidth to which I am subscribed
98 percent of the time.

Disclaimer: Members of my family are minority shareholders of
Tel-Pacific Pty Ltd and all its subsidiaries. But, I do not actively
participate in policiy making or management of the Companies.

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Re: [SLUG] ISP recomendation

[Jon Austin]

I would not suggest TPG if you want low latency at all times..

Check out Broadband Choice & Whirlpool.. http://www.whirpool.net.au

If you need high ingress/egress bandwidth at all times, you probably
want a symmetrical circut, so a SHDSL rather than ADSL. Just don't buy
a consumer grade service and be upset when it has outages or doesnt
work 100% of the time. Spend the money and get a business grade
service if your Internet connectivity is that important.

Regards,

Jon


On Wed, 23 Mar 2005 14:56:26 +1100, Luke Skywalker <[EMAIL PROTECTED]> wrote:
> We use TPG here on 1500/256 ADSL and are very happy with there
> reliability and service

> Julio Cesar Ody wrote:
> > Hi list,
> >
> > the company where I work now, for reasons beyond mention, is willing
> > to change it's network provider. Since we work mostly with video
> > conference software, we do need a reliable low-latency and high
> > bandwidth connection.
> > Which ISPs based in Sydney would you guys recommend for that? We're
> > interested in a "technical friendly" provider whose techies know what
> > they're doing, preferrably constituted by geeks.
> > Cheers. Thanks in advance.
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Re: [SLUG] ISP recomendation

[Edwin Humphries]

I have to agree with that. Very good indeed - and they resell the 
RequestDSL Business-grade DSL product as well.

On 23 Mar 2005 at 15:08, Michael Fox wrote:

> On Wed, 23 Mar 2005 14:38:07 +1100, Julio Cesar Ody <[EMAIL PROTECTED]> wrote:
> > Hi list,
> > 
> > the company where I work now, for reasons beyond mention, is willing
> > to change it's network provider. Since we work mostly with video
> > conference software, we do need a reliable low-latency and high
> > bandwidth connection.
> > Which ISPs based in Sydney would you guys recommend for that? We're
> > interested in a "technical friendly" provider whose techies know what
> > they're doing, preferrably constituted by geeks.
> > Cheers. Thanks in advance.
> 
> The best technical support I've ever obtained from an ISP to date
> would have to be WestNet. Those guys/gals go out of the way to make
> the customer feel warm and fuzzy. When I had problems recently due to
> exchange congestion, they followed it up regularly by voice calls to
> confirm I was ok after major upgrade.
> 
> I can't express how impressed I have been with them. Totally enjoyable
> to deal with. Not sure if they will suit you, but they have the best
> customer service ever. - period -
> 
> Thanks
> -- 
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> Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html

Regards,
Edwin Humphries, Managing Director
Mobile: 0419 233 051
Ironstone Technology Pty Ltd
P. O. Box 423, Kiama, NSW, 2533
Phone: +61 (0)2 4233 2285
Facsimile: +61 (0)2 4233 2299
Web: http://www.ironstone.com.au

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Re: [SLUG] ISP recomendation

[Michael Fox]

On Wed, 23 Mar 2005 14:38:07 +1100, Julio Cesar Ody <[EMAIL PROTECTED]> wrote:
> Hi list,
> 
> the company where I work now, for reasons beyond mention, is willing
> to change it's network provider. Since we work mostly with video
> conference software, we do need a reliable low-latency and high
> bandwidth connection.
> Which ISPs based in Sydney would you guys recommend for that? We're
> interested in a "technical friendly" provider whose techies know what
> they're doing, preferrably constituted by geeks.
> Cheers. Thanks in advance.

The best technical support I've ever obtained from an ISP to date
would have to be WestNet. Those guys/gals go out of the way to make
the customer feel warm and fuzzy. When I had problems recently due to
exchange congestion, they followed it up regularly by voice calls to
confirm I was ok after major upgrade.

I can't express how impressed I have been with them. Totally enjoyable
to deal with. Not sure if they will suit you, but they have the best
customer service ever. - period -

Thanks
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Re: [SLUG] ISP recomendation

[Luke Skywalker]

We use TPG here on 1500/256 ADSL and are very happy with there 
reliability and service

We have our own Dynalink RTA100 modem going into a 16 port switch.
Works good.
I dont know about cable at all...but i think it has low outgoing 
bandwidth, and its unavailable where we are (Port Macquarie area)

Luke
Julio Cesar Ody wrote:
Hi list,
the company where I work now, for reasons beyond mention, is willing
to change it's network provider. Since we work mostly with video
conference software, we do need a reliable low-latency and high
bandwidth connection.
Which ISPs based in Sydney would you guys recommend for that? We're
interested in a "technical friendly" provider whose techies know what
they're doing, preferrably constituted by geeks.
Cheers. Thanks in advance.
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Re: [SLUG] ISP problems

[O Plameras]

[EMAIL PROTECTED] wrote:
Can you tell me why AOL refuse to help with Linux? and do you know a 
way around the problem?...Thanks..Pete
Because AOL tools are specifically tailored to work
on MS. These tools that they supply to customers
will not work on Desktops other than MS.
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Re: [SLUG] ISP problems

[DaZZa]

On Sun, 19 Sep 2004 [EMAIL PROTECTED] wrote:

> Can you tell me why AOL refuse to help with Linux?

Because the AOL helpdesk is staffed by vrain dead morons who follow a
script, and Linux isn't in the script.

> and do you know a way
> around the problem?...Thanks..Pete

Use another ISP.

DaZZa

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RE: [SLUG] ISP connection problems

[Simon Bryan]

I am having exactly the same issue with dialup to Optusnet. Assumed it was
soemthing in my setup as I am a real newbie. Am running RH7.2

> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of
> Adam Hewitt
> Sent: Thursday, 4 July 2002 7:47 PM
> To: [EMAIL PROTECTED]
> Subject: [SLUG] ISP connection problems
>
>
> Hi All,
>
> I have a problem connecting to my ISP sometimes where I will dial, the
> modem will connect, but then it sits there for say 30 seconds
> doing nothing
> and then drops. I have had the following my my logs every time.
>
> Jul  5 03:36:01 superbox pppd[6488]: Serial connection established.
> Jul  5 03:36:01 superbox pppd[6488]: Using interface ppp0
> Jul  5 03:36:01 superbox pppd[6488]: Connect: ppp0 <--> /dev/ttyS1
> Jul  5 03:36:02 superbox pppd[6488]: sent [LCP ConfReq id=0x1  0x0>   ]
> Jul  5 03:36:32 superbox pppd[6488]: LCP: timeout sending Config-Requests
> Jul  5 03:36:32 superbox pppd[6488]: Connection terminated.
> Jul  5 03:36:32 superbox pppd[6488]: Hangup (SIGHUP)
> Jul  5 03:36:32 superbox pppd[6488]: Exit.
>
> I understand that there is a timeout issue here, however what I
> would like
> to know is where or how I could get some further information as to why it
> is timing out. No offense to anyone on the list who works for
> TPG, but they
> aren't the easiest bunch of people to get to accept that they have a
> problem with their service (just like Tel$ra they claim there is
> no problem
> and then by some 'miracle' the problem goes away).  So I would
> really like
> to be able to show some proof of where the problem lies.
>
> Thanks,
>
> Adam.
>
>
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Re: [SLUG] ISP Help?

[marty]

> I'm not sure how the newer linux versions work, but with the older
> connection system, Chat run everything including this option choice.
> You
> have a list somewhere like
> 
>sernamereply
>asswordyour-password
>ption  5 or something

use minicom to figure out how chat should be interacting with their menu 
system... if you need help with the chat script, just let the list know what things 
you 
have to enter and at what prompts...

later
marty

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Re: [SLUG] ISP Help?

[Dave Fitch]

On Thu, May 17, 2001 at 10:10:34AM +1000, Dave Fitch wrote:
> Add the "defaultroute" option when you start pppd.

as Steve and Terry have already said...
whoops next time I'll read the responses properly first
before replying.

Dave.

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Re: [SLUG] ISP Help?

[Dave Fitch]

On Thu, May 17, 2001 at 12:46:35AM +1000, Tom Deckert wrote:
>  The first time I ran the script command, I forgot to do a 'route -n' while
>  the link was up, so I went back, 'reconnected', and did a 'route -n' 
>  command.
> 
> [root@Sandra /root]# route -n
> Kernel IP routing table
> Destination Gateway Genmask Flags Metric RefUse Iface
> 203.12.53.380.0.0.0 255.255.255.255 UH0  00 ppp0
> 127.0.0.0   0.0.0.0 255.0.0.0   U 0  00 lo
> [root@Sandra /root]# 

you haven't got a default route going out ppp0, which is why you
can ping 203.12.53.38 but nothing else.
Add the "defaultroute" option when you start pppd.

Dave.

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Re: [SLUG] ISP Help?

[Terry Collins]

...snip.
> 1)  chat makes the call, creates the basic connection, and
> exits.
> 2) pppd takes over and does the username/password
> authorization.
> 3) Netspace sends the 'choose an option' output.  I believe
> this is what is messing me up and I've tried
> to deal with it in my chat script, but now I believe that
> this will never succeed because chat has already finished
> its work and exited.

I'm not sure how the newer linux versions work, but with the older
connection system, Chat run everything including this option choice. You
have a list somewhere like

   sernamereply
   asswordyour-password
   ption  5 or something


> 4) ppd has more sent/rcvd messages which I don't really
> understand, and I am told the remote IP address.
> 5) I can 'ping' and 'traceroute' to the remote IP address, but
>Netspace's DNS IP addresses are 'Network is unreachable'.

This is a routing issue.
again, old stuff, there is a script that is invoked after connection by
the PPP sequence, that effectively issues

route add default dev ppp0


> 

--
   Terry Collins {:-)}}} Ph(02) 4627 2186 Fax(02) 4628 7861  
   email: [EMAIL PROTECTED]  www: http://www.woa.com.au  
   WOA Computer Services 

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Re: [SLUG] ISP Help?

[Steve Kowalik]

On Thu, May 17, 2001 at 12:46:35AM +1000, Tom Deckert uttered:
> Here's how I interpret (guess) what happens in my 'pppd' command:
>
You're _almost_ there, but you skipped something at the start:

0) User or script invokes (i love that word! :-) pppd, which knows
which device to use, which speed to use it,and other details and 
then spawns off chat to dial, which leads on to your points...
> 1)  chat makes the call, creates the basic connection, and
> exits.
> 2) pppd takes over and does the username/password
> authorization.
> 3) Netspace sends the 'choose an option' output.  I believe 
> this is what is messing me up and I've tried
> to deal with it in my chat script, but now I believe that
> this will never succeed because chat has already finished
> its work and exited.
Choose an option? Huh?

> 4) ppd has more sent/rcvd messages which I don't really 
> understand, and I am told the remote IP address.
> 5) I can 'ping' and 'traceroute' to the remote IP address, but
>Netspace's DNS IP addresses are 'Network is unreachable'.
> 
> 
> *** Here is a 'typescript' of my attempted connection session.  
> 
> Redhat 6.2, if it matters
> [root@Sandra log]# route -n
> Kernel IP routing table
> Destination Gateway Genmask Flags Metric RefUse Iface
> 127.0.0.0   0.0.0.0 255.0.0.0   U 0  00 lo
> [root@Sandra log]# /usr/sbin/pppd /dev/ttyS1 57600 debug user sandralygoe connect 
>"/usr/sbin/chat -v '' ATDT93812100 CONNECT '\d\c' "
Is this how you always connect?
Add a 'defaultroute' argument to pppd (after debug seems like a good
plan) and see what that does.

> *** Finally, Here is the info from my logging file.  ***
> *** I've not figured out why no 'chat' logging appears here;
> everything I get is shown here. 
>
The reason you are getting all those ConfReq packets dumped to the
syslog is because you have the 'debug' options set on your pppd
command line. Drop it.

[Long log snipped]

-- 
Steve
  "I'm a sysadmin because I couldn't beat a blind monkey in a coding contest."
--Me

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Re: [SLUG] ISP requests IP block back

[Jeff Waugh]

> (anyway, back to linux (is that what you're hinting at?))

No, I must admit, I posted that purely for the gag value. I was a little
scared at the idea of continuing the thread though.

Oh, wait.

- Jeff

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Re: [SLUG] ISP requests IP block back

[Dave Fitch]

On Thu, Apr 19, 2001 at 12:36:09PM +1000, Jeff Waugh wrote:
> 
> > I got offered a contract there and turned it down for the same reason..
> > The admins were more like script kiddies, they thought they were 31337
> > etc etc.
> 
> When they said, "Tell your friends about one.tel", I don't think they meant
> it quite like this.

ha! every time I hear that ad I say to myself I'll make
damn sure I tell anyone who'll listen all about one.tel.
(anyway, back to linux (is that what you're hinting at?))

Dave.

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Re: [SLUG] ISP requests IP block back

[Jeff Waugh]

> I got offered a contract there and turned it down for the same reason..
> The admins were more like script kiddies, they thought they were 31337
> etc etc.

When they said, "Tell your friends about one.tel", I don't think they meant
it quite like this.

;)

- Jeff

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 Forrest Cook, LWN  

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Re: [SLUG] ISP requests IP block back

[Tony Green]

* This one time, at band camp, Catie Flick said:
> *cough* I'd agree with that, I'm currently working on a contract job for
> OneTel (through the company I work with (better not mention names
> here ;-) ) and I'd have to say their admin
> is not the best I've seen. Put it this way, getting useful information out
> of them or trying to get them to change their ways is like bashing your
> head against a brick wall. They also like "playing" with their firewalls,
> a wonderful thing when they block out their own HASs. 
>  
I got offered a contract there and turned it down for the same reason..
The admins were more like script kiddies, they thought they were 31337
etc etc.

Ah well
-- 
Greeno <[EMAIL PROTECTED]>

You mentioned your name as if I should recognize it, but beyond the
obvious facts that you are a bachelor, a solicitor, a freemason, and
an asthmatic, I know nothing whatever about you.
-- Sherlock Holmes, "The Norwood Builder"

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Re: [SLUG] ISP requests IP block back

[Catie Flick]

On Wed, 18 Apr 2001, Dave Fitch wrote:

> On Wed, Apr 18, 2001 at 09:13:29PM +1000, Alan Lee wrote:
> > The address space is owned by one.net, but my company is listed in the aunic
> > database for that IP address range.
> 
> if it's one.net you're dealing with, it's probably their stuff-up,
> it's a fair bet anyway, i've never heard of them getting anything
> right, especially admin/billing type things.
> 
> (IMO one.net/one.tel are up there with AAPT as telecomms
> companies that manage to make telstra look good)

*cough* I'd agree with that, I'm currently working on a contract job for
OneTel (through the company I work with (better not mention names
here ;-) ) and I'd have to say their admin
is not the best I've seen. Put it this way, getting useful information out
of them or trying to get them to change their ways is like bashing your
head against a brick wall. They also like "playing" with their firewalls,
a wonderful thing when they block out their own HASs. 
 
Good luck with the IP block, I don't envy your having to deal with them :)

Catie

--
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- Sir Arthur C. Clarke



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Re: [SLUG] ISP requests IP block back

[Jeff Waugh]

> And it will be so damn expensive that us mere mortals won'y have a hope in 
> hell of being able to afford it.
> 
> PLUS, like most of the other Telco's, they won't support Linux.

http://corporate.pacific.net.au/

- Jeff

-- 
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Re: [SLUG] ISP requests IP block back

[Jon Biddell]

On Wednesday 18 April 2001 22:30, blinddog wrote:
> Please oh please do not put us poor workers of AAPT in the same bucket as
> OneTel, also oneday soon our DSL will be released (I am sure I would be
> shot if I told you when) but I could not get on the testing platform and
> connect it using Linux, oh well we will have to wait and see, but it will
> be aimed at business (initially).

And it will be so damn expensive that us mere mortals won'y have a hope in 
hell of being able to afford it.

PLUS, like most of the other Telco's, they won't support Linux.


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Re: [SLUG] ISP requests IP block back

[blinddog]

Please oh please do not put us poor workers of AAPT in the same bucket as 
OneTel, also oneday soon our DSL will be released (I am sure I would be shot 
if I told you when) but I could not get on the testing platform and connect 
it using Linux, oh well we will have to wait and see, but it will be aimed at 
business (initially).

On Wednesday 18 April 2001 21:59, Dave Fitch wrote:
> On Wed, Apr 18, 2001 at 09:13:29PM +1000, Alan Lee wrote:
> > The address space is owned by one.net, but my company is listed in the
> > aunic database for that IP address range.
>
> if it's one.net you're dealing with, it's probably their stuff-up,
> it's a fair bet anyway, i've never heard of them getting anything
> right, especially admin/billing type things.
>
> (IMO one.net/one.tel are up there with AAPT as telecomms
> companies that manage to make telstra look good)
>
> Dave.

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Re: [SLUG] ISP requests IP block back

[Dave Fitch]

On Wed, Apr 18, 2001 at 09:13:29PM +1000, Alan Lee wrote:
> The address space is owned by one.net, but my company is listed in the aunic
> database for that IP address range.

if it's one.net you're dealing with, it's probably their stuff-up,
it's a fair bet anyway, i've never heard of them getting anything
right, especially admin/billing type things.

(IMO one.net/one.tel are up there with AAPT as telecomms
companies that manage to make telstra look good)

Dave.

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Re: [SLUG] ISP requests IP block back

[marty]

On Wed, 18 Apr 2001, Dave Fitch wrote:

> On Wed, Apr 18, 2001 at 06:58:06PM +1000, Rob B wrote:
> > A lot of ISP's will lease the IP space to you rather than selling it.  What 
> > you can do is read your contract with the ISP and see if it mentions 
> > allocations of IP space.  You can also check on the APNIC web site 
> > (http://www.apnic.net) to see who really owns the IP space.
> 
> as far as I'm aware no one actually owns IP addresses, even ISPs,
> you just get assigned them as you need them and give them back
> when no longer required anymore.  That's the theory anyway
> (AFAIK, YMMV and other assorted acronyms) so maybe your ISP
> has been asked to give those addresses back to the registry?

daves right... IP space isn't owned, it is leased by the various NICs
(ARIN, RIPE and APNIC) to people who can demostrate need for the space...

your ISP would sublease that space to you (they can't sell what they don't
own)... read your contract to see on what grounds they can terminate the
lease

later
marty

"I can't buy what I want because it's free. Can't be what they want
because I'm me." - Corduroy, Pearl Jam




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Re: [SLUG] ISP requests IP block back

[Alan Lee]

The address space is owned by one.net, but my company is listed in the aunic
database for that IP address range.

They are saying I have been 'allocated the incorrect IP range', even tho I
have had the address range over a year now.  This has only came to there
knolidge when I have requeseted a change for the reverse dns.  I also
requested a change about 8 months ago, they didn't pick up anything weird
then.  They are also saying the IP addresses have 'already been taken'.

Should I yell and scream, or just give em up?

btw, the block is 203.101.21.0/28 (203.101.21.95->110ish)



Regards


- Original Message -
From: "Dave Fitch" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, April 18, 2001 8:19 PM
Subject: Re: [SLUG] ISP requests IP block back


> On Wed, Apr 18, 2001 at 06:58:06PM +1000, Rob B wrote:
> > A lot of ISP's will lease the IP space to you rather than selling it.
What
> > you can do is read your contract with the ISP and see if it mentions
> > allocations of IP space.  You can also check on the APNIC web site
> > (http://www.apnic.net) to see who really owns the IP space.
>
> as far as I'm aware no one actually owns IP addresses, even ISPs,
> you just get assigned them as you need them and give them back
> when no longer required anymore.  That's the theory anyway
> (AFAIK, YMMV and other assorted acronyms) so maybe your ISP
> has been asked to give those addresses back to the registry?
>
> Dave.
>
> --
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> More Info: http://slug.org.au/lists/listinfo/slug
>


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Re: [SLUG] ISP requests IP block back

[Dave Fitch]

On Wed, Apr 18, 2001 at 06:58:06PM +1000, Rob B wrote:
> A lot of ISP's will lease the IP space to you rather than selling it.  What 
> you can do is read your contract with the ISP and see if it mentions 
> allocations of IP space.  You can also check on the APNIC web site 
> (http://www.apnic.net) to see who really owns the IP space.

as far as I'm aware no one actually owns IP addresses, even ISPs,
you just get assigned them as you need them and give them back
when no longer required anymore.  That's the theory anyway
(AFAIK, YMMV and other assorted acronyms) so maybe your ISP
has been asked to give those addresses back to the registry?

Dave.

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Re: [SLUG] ISP requests IP block back

[Rob B]

A lot of ISP's will lease the IP space to you rather than selling it.  What 
you can do is read your contract with the ISP and see if it mentions 
allocations of IP space.  You can also check on the APNIC web site 
(http://www.apnic.net) to see who really owns the IP space.

Cheers,
Rob

At 18:40 18/04/2001, Alan Lee wrote:
>Hey.
>
>I have two IP address blocks, both are /28's situated in diffrent net
>blocks.
>
>My ISP has requested one of them back, I have had this address rang for over
>a year now.  They say it was given to me by accident, and say its for use
>with 'internal customers'.  Is this legal for them to do?  Ive talked to one
>person, they say they can do this.  Has anyone had this problem before?
>
>
>Regards, Alan Lee
>
>
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pen.
This is number 161 of a collection of 1109 quotes.


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RE: [SLUG] ISP support and Linux

[Bernhard Lüder]

IHUG Satnet works with Linux. I have it going with a Telemann SM200 card in
text mode. I also had it going in Graphic (X) mode, but I don't need that
overhead since it is only a proxy server, that I use as a gateway.

Bernhard

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of
Heracles
Sent: Sunday, November 26, 2000 11:41 PM
To: Edward Murphy
Cc: Jason Rennie; [EMAIL PROTECTED]
Subject: Re: [SLUG] ISP support and Linux


Edward Murphy wrote:
>
> Well speaking from a helpdesk point of view the helldesk I work for (ihug)
> don't officially support linux but if you were to call up and need support
> their is someone there that would be more then glad to help them out.
>
> We even provide drivers for our Satelite product (Ultra/satnet) for a
linux
> 2.2 kernel.

I contacted iHug sales by email asking about Satnet and they did
not even bother to reply.
Says a lot!

Stay well and happy
Heracles


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Re: Re:[SLUG] ISP support and Linux

[Edward Murphy]

Ihug sales just got spammed by a person on aol.com and have over 5000
email's that they ahev to wade through because the management don't want any
potential customers email's to get missed
--
Microsoft
"Where would you like to go today?"
Mac OS
"Where are we going tomorow"
Linux
" Are you coming or what?"
--

- Original Message -
From: Dave Fitch <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, November 29, 2000 4:12 PM
Subject: Re:[SLUG] ISP support and Linux


>
> Tom Massey <[EMAIL PROTECTED]>
> > +OK Was it as good for you, as it was for me?  (clean as a baby)
> > Connection closed by foreign host.
> >
> > Now see, this is a *sensible* reason to choose an ISP. The decision
> > should be based on the humour displayed in such messages. Never go for
> > an ISP whose pop server just says goodbye in Japanese when you quit,
> > that would be a bad mistake. :-)
>
> funny that was the message displayed by the smartchat
> one too, maybe it's the pop server default, not set
> by the ISP?
>
> BTW ihug sales don't seem to respond to email but dingoblue
> sales seem keen and helpful (thanks to the people who
> recommended ISPs too).
>
> Dave.
>
>
> --
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> More Info: http://slug.org.au/lists/listinfo/slug
>



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Re:[SLUG] ISP support and Linux

[marty]

> funny that was the message displayed by the smartchat
> one too, maybe it's the pop server default, not set
> by the ISP?

i think it probably is the POP3 server they are using. CuCiPop by the guys
from cubic circle. somehow i don't think optus (dingo blue) or aapt is
coding in server messages like that !!   ;)

later
marty

"I can't buy what I want because it's free. Can't be what they want
because I'm me." - Corduroy, Pearl Jam



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Re:[SLUG] ISP support and Linux

[Dave Fitch]

Tom Massey <[EMAIL PROTECTED]>
> +OK Was it as good for you, as it was for me?  (clean as a baby)
> Connection closed by foreign host.
> 
> Now see, this is a *sensible* reason to choose an ISP. The decision
> should be based on the humour displayed in such messages. Never go for
> an ISP whose pop server just says goodbye in Japanese when you quit,
> that would be a bad mistake. :-)

funny that was the message displayed by the smartchat
one too, maybe it's the pop server default, not set
by the ISP?

BTW ihug sales don't seem to respond to email but dingoblue
sales seem keen and helpful (thanks to the people who
recommended ISPs too).

Dave.


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Re:[SLUG] ISP support and Linux

[Tom Massey]

marty wrote:
> dingo blue has, in my experience, been nothing but helpful in the last
> year i have been with them...

Have a look at the messages the Dingo Blue pop server sends when you
collect mail:

[tom@localhost tom]$ telnet mail.dingoblue.net.au 110
Trying 203.2.75.133...
Connected to mail.optusnet.com.au.
Escape character is '^]'.
+OK POP3 Ready mail006.syd.optusnet.com.au
user tom_massey
+OK USER tom_massey set
pass youreallythinkimgoingtosendyoumypassword?
+OK You are so in
stat
+OK 0 0
quit
+OK Was it as good for you, as it was for me?  (clean as a baby)
Connection closed by foreign host.

Now see, this is a *sensible* reason to choose an ISP. The decision
should be based on the humour displayed in such messages. Never go for
an ISP whose pop server just says goodbye in Japanese when you quit,
that would be a bad mistake. :-)


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Re: [SLUG] ISP support and Linux

[David Fisher]

> 
> Perhaps I will make a OceaniaDialUp.rpm to create the settings...
> 


Don't forget the .deb.

-- 
David




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Re: [SLUG] ISP support and Linux

[Michael]

A friend recently joined them, and he managed to get it working. I told him
what I thought they used, and to my surprise he called them and yes they
gave him the info he needed, and sure enough, that evening my friend was
connected. I didn't even have to go help him.

DingoBlue get my nod :)

-Original Message-
From: marty <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Tuesday, 28 November 2000 1:08
Subject: Re: [SLUG] ISP support and Linux


>> > Many people complain about the lack of support from most ISP's
regarding
>> > linux.
>
>just my $0.02
>
>dingo blue has, in my experience, been nothing but helpful in the last
>year i have been with them... possible reason for that was i would always
>thoroughly investigate to be sure the problem was at their end...
>
>also they have a site (http://k9.dingoblue.com.au) which has some linux
>config tips, though they are horribly GUI and RedHat biased...
>
>later
>marty
>
>"I can't buy what I want because it's free. Can't be what they want
>because I'm me." - Corduroy, Pearl Jam
>
>
>
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Re: [SLUG] ISP support and Linux

[Leon Strong]

Actually, the skymedia and the old sagem cards have drivers for linux,
(i'd still be using mine if i was living in an apartment where i could use
my dish). 

I remember the pain brainc went through when he was first attempting to 
code the sagem drivers for inhouse use, i'm positive he spent many many
semi sleepless nights coding those drivers. 

On Mon, 27 Nov 2000, Edward Murphy wrote:

> Ihug sales wouldn't have a clue about linux.
> 
> You can use the Satnet/Ultra product under linux and we acutally recomend
> it. The Win9x/NT/2000 drivers are not as good as the linux based ones. The
> only cards that work under linux though are the Sky Media 200 or 200d.
> 
> If anyone would like any more info on this topic please email me privately
> so as not to cause to much traffic one the group.
> 
> Regards
> Edward Murphy
> Ihug Internet Helpdesk
> --
> Microsoft
> "Where would you like to go today?"
> Mac OS
> "Where are we going tomorow"
> Linux
> " Are you coming or what?"
> --
> 
> - Original Message -
> From: Heracles <[EMAIL PROTECTED]>
> To: Edward Murphy <[EMAIL PROTECTED]>
> Cc: Jason Rennie <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>
> Sent: Sunday, November 26, 2000 11:41 PM
> Subject: Re: [SLUG] ISP support and Linux
> 
> 
> > Edward Murphy wrote:
> > >
> > > Well speaking from a helpdesk point of view the helldesk I work for
> (ihug)
> > > don't officially support linux but if you were to call up and need
> support
> > > their is someone there that would be more then glad to help them out.
> > >
> > > We even provide drivers for our Satelite product (Ultra/satnet) for a
> linux
> > > 2.2 kernel.
> >
> > I contacted iHug sales by email asking about Satnet and they did
> > not even bother to reply.
> > Says a lot!
> >
> > Stay well and happy
> > Heracles
> >
> 
> 
> 
> -- 
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> More Info: http://slug.org.au/lists/listinfo/slug
> 

---
 Leon StrongCorporate Network Services
 Pacific Internet  (Australia) Pty Ltd
 Phone: +6102 9253 5742   Fax: +6102 9247 5276
 http://www.pacific.net.au   NASDAQ: PCNTF
---



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Re: [SLUG] ISP support and Linux

[Jason Rennie]

> For users with less popular distributionsl we even offer a dial up
> script they can use, surely this is not too much for tech support
> in larger companies to provide on their CDs.

Well that is really it isn't it, it isn't very hard to edit the ppp config
files that come with pppd, jusr whack them in a tar ball, and tell your
customer to go over with a text editor.

Even broadband on linux is easy enough.

Jason



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Re: [SLUG] ISP support and Linux

[marty]

> > dingo blue has, in my experience, been nothing but helpful in the last
> > year i have been with them... possible reason for that was i would always
> > thoroughly investigate to be sure the problem was at their end...
> 
> Unusual, and even more so when you realise that they 
> are part of OPTUS.

ahh... don't be too quick to lump them in with CWO...  they have their own
support unit, they only use optusnet's infrastructure...

later
marty

"I can't buy what I want because it's free. Can't be what they want
because I'm me." - Corduroy, Pearl Jam



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Re: [SLUG] ISP support and Linux

[jon]

Quoting marty <[EMAIL PROTECTED]>:

> > > Many people complain about the lack of support 
from most ISP's
> regarding
> > > linux.
>
> just my $0.02
>
> dingo blue has, in my experience, been nothing but 
helpful in the last
> year i have been with them... possible reason for 
that was i would always
> thoroughly investigate to be sure the problem was at 
their end...

Unusual, and even more so when you realise that they 
are part of OPTUS.


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Re: [SLUG] ISP support and Linux

[marty]

> > Many people complain about the lack of support from most ISP's regarding
> > linux. 

just my $0.02

dingo blue has, in my experience, been nothing but helpful in the last
year i have been with them... possible reason for that was i would always
thoroughly investigate to be sure the problem was at their end...

also they have a site (http://k9.dingoblue.com.au) which has some linux
config tips, though they are horribly GUI and RedHat biased...

later
marty

"I can't buy what I want because it's free. Can't be what they want
because I'm me." - Corduroy, Pearl Jam



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Re: [SLUG] ISP support and Linux

[Dave Fitch]

David <[EMAIL PROTECTED]>
> On Mon, 27 Nov 2000, Jason Rennie wrote:
> > I have a question.
> > 
> > Many people complain about the lack of support from most ISP's regarding
> > linux. 
> 
> For most of us, the question is not particularly one of linux support.
> It's two parts:
> 
> First: If something goes wrong, can the guy at the other end interpret
> diagnostics so that I as a user can fix it
> 
> Second: will the tech support simply say "you aren't using winXX so we
> refuse to talk to you"

that's right.  I don't know if Jason was talking generally or what
but my support call to AAPT was not about linux but as soon as I
said I was using linux the response was "we don't support linux".
I don't need tech support from my ISP on configuring/using linux
but do expect tech support on using them to connect to the internet.

So AAPT have clueless tech support (who are limited to suggesting
rebooting the machine) and they won't talk to you if you are using
linux.

Those complaints (plus the fact they don't notify their customers of
any changes to their system that might affect their customers or
in fact keep you informed of anything) were my beef with AAPT.

Dave.


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Re: [SLUG] ISP support and Linux

[kevin]

Edward Murphy wrote:
> 
> Well speaking from a helpdesk point of view the helldesk I work for (ihug)
> don't officially support linux but if you were to call up and need support
> their is someone there that would be more then glad to help them out.

Speaking as the owner of an ISP, if ISPs cannot be bothered to keep up
with technology, and I am aware of lead times, then they do not deserve
the customers. 

We try to support ALL operating systems, from Amiga to MVS, of course
it is not possible to support them ALL. But in reality most customers
use win* or Mac or Linux. I used to think of linux as a "alternative"
distro, however it is not well entrenched in the market and gaining
rapidly. We have more Linux users than we do Mac, win2000 and winME
combined.

Why would we not support linux, the simplicity of RedHat dial up is
a dream for tech support, and there is not the multitudes of options
that users invariably alter in windows to give problems with the 
internet dial-up connection.

For users with less popular distributionsl we even offer a dial up
script they can use, surely this is not too much for tech support
in larger companies to provide on their CDs.

Perhaps I will make a OceaniaDialUp.rpm to create the settings...



Kevin


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Re: [SLUG] ISP support and Linux

[Edward Murphy]

Ihug sales wouldn't have a clue about linux.

You can use the Satnet/Ultra product under linux and we acutally recomend
it. The Win9x/NT/2000 drivers are not as good as the linux based ones. The
only cards that work under linux though are the Sky Media 200 or 200d.

If anyone would like any more info on this topic please email me privately
so as not to cause to much traffic one the group.

Regards
Edward Murphy
Ihug Internet Helpdesk
--
Microsoft
"Where would you like to go today?"
Mac OS
"Where are we going tomorow"
Linux
" Are you coming or what?"
--

- Original Message -
From: Heracles <[EMAIL PROTECTED]>
To: Edward Murphy <[EMAIL PROTECTED]>
Cc: Jason Rennie <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>
Sent: Sunday, November 26, 2000 11:41 PM
Subject: Re: [SLUG] ISP support and Linux


> Edward Murphy wrote:
> >
> > Well speaking from a helpdesk point of view the helldesk I work for
(ihug)
> > don't officially support linux but if you were to call up and need
support
> > their is someone there that would be more then glad to help them out.
> >
> > We even provide drivers for our Satelite product (Ultra/satnet) for a
linux
> > 2.2 kernel.
>
> I contacted iHug sales by email asking about Satnet and they did
> not even bother to reply.
> Says a lot!
>
> Stay well and happy
> Heracles
>



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Re: [SLUG] ISP support and Linux

[Heracles]

Edward Murphy wrote:
> 
> Well speaking from a helpdesk point of view the helldesk I work for (ihug)
> don't officially support linux but if you were to call up and need support
> their is someone there that would be more then glad to help them out.
> 
> We even provide drivers for our Satelite product (Ultra/satnet) for a linux
> 2.2 kernel.

I contacted iHug sales by email asking about Satnet and they did
not even bother to reply. 
Says a lot!

Stay well and happy
Heracles


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Re: [SLUG] ISP support and Linux

[Heracles]

Jason Rennie wrote:
> 
> Hi all,
> 
> I have a question.
> 
> Many people complain about the lack of support from most ISP's regarding
> linux.
> 
> now from the ISP's point of view linux would be expensive to support due
> to the ratio of linux users to windows users.

My ISP both uses and supports Linux. I have been with them for
about five years now and although they are expensive ($44 for
300/300) I always get straight on and the speed is generally fair.
(BTW I'm with Nobbys Net which is part of Terrigal Net)

Stay well and happy
Heracles


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Re: [SLUG] ISP support and Linux

[David]

On Mon, 27 Nov 2000, Jason Rennie wrote:

> Hi all,
> 
> I have a question.
> 
> Many people complain about the lack of support from most ISP's regarding
> linux. 
> 

For most of us, the question is not particularly one of linux support.
It's two parts:


First: If something goes wrong, can the guy at the other end interpret
diagnostics so that I as a user can fix it

Second: will the tech support simply say "you aren't using winXX so we
refuse to talk to you"

I have had experience of the second scenario. Even when the problem is
utterly at their end, they refuse to discuss matters any further. I even
had one tech support guy ring me back and abuse me over it. With these
type of people, the only choice is to change vendors. Sadly, they don't
care, because winXX is 97% of the consumer market. They don't even miss
us.

My experience with Telstra (recently terminated) and Optus (recently
connected) was that their techs had a pretty good grasp on what they were
doing, and were willing to kick it upstairs if they couldn't deal with it.
That's the best anyone could want, IMHO.

David.



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Re: [SLUG] ISP support and Linux

[Edward Murphy]

Well speaking from a helpdesk point of view the helldesk I work for (ihug)
don't officially support linux but if you were to call up and need support
their is someone there that would be more then glad to help them out.

We even provide drivers for our Satelite product (Ultra/satnet) for a linux
2.2 kernel.

We have had many customers that call up and are completely new to linux and
ask for our help and most of the time we try to help them out but it is
rather hard to teach someone the intricate workings of say kppd when they
don't even have X setup properly. :-)

So basically as for an ISP's point of view linux support wouldn't be that
bad as long as the person on the other end of the phone is using something
that the helpdesk tech can have a clickable modle infront of them or that
they kinda know what they are doing so that we can just say you have to put
this modem string as your initialiseation string or these are you're DNS
numbers go off and put them where ever etc.

Regards
Edward Murphy
Ihug Internet Helpdesk
- Original Message -
From: Jason Rennie <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, November 27, 2000 8:37 PM
Subject: [SLUG] ISP support and Linux


> Hi all,
>
> I have a question.
>
> Many people complain about the lack of support from most ISP's regarding
> linux.
>
> now from the ISP's point of view linux would be expensive to support due
> to the ratio of linux users to windows users.
>
> So the question is, if an isp offered support for linux would you change
> ISP's becasue of that, and secondly would you pay extra for it ?
>
> If the answer is no (and i know i would say know, who needs tech support i
> have the slug list ;) then may i suggest you don't gripe about it.
>
> How many linux users have trouble connecting to there ISP that is a
> problem at there end.
>
> Jason
>
>
>
> --
> SLUG - Sydney Linux User Group Mailing List - http://slug.org.au/
> More Info: http://slug.org.au/lists/listinfo/slug
>



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Re: [SLUG] ISP DNS woes

[marty]

> Have you tried HunterLink ?  

be prepared to pay thru the nose for it... but, it is good.

we were with them for a few years and i can't recall more then half a
dozen engaged signals or drop-outs. we only left because of how expensive
they are...

we're with dingoblue now, can't beat $25 all you can eat (no limits on
sessions or downloads)... and i am yet to have a problem with them
either...

later
marty

"I can't buy what I want because it's free. Can't be what they want
because I'm me." - Corduroy, Pearl Jam



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Re: [SLUG] ISP DNS woes

[jon]

> P.S. If anyone knows a good CHEAP ISP in my area I'd 
love to hear
> from them.

Have you tried HunterLink ?  Drop a line to 
[EMAIL PROTECTED], and mention my name - Stev4e is a 
Presbyterian Minister (and bloody good programmer, even 
for an EvilWare user !!), and he should know who's good 
up there...

He's based at Bolwarra Heights (near Largs).

Jon


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Re: [SLUG] ISP DNS woes

[Heracles]

Gregg wrote:
> 
 Are there any other SLUG people in Gosford who use the
> same ISP who are having similar experiences? Are there other ISPs in
> Gosford that are:
> a. Cheap?
> b. Support Linux?
> 
> I'd be grateful for advice.
> 
> Regards,
> 
> Gregg
> 
When I was in Woy Woy I used Linux with Terrigal.Net and ComCen,
but they are not cheap ($44 per month). I'm in Summerland Point
now and still use Terrigal.Net but use their Newcastle POP
(Nobbys.Net) and it is still expensive. Friends of mine use Terry
Anthony, but I'm not sure of the cost.

Stay well and happy
Heracles

P.S. If anyone knows a good CHEAP ISP in my area I'd love to hear
from them.


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RE: [SLUG] ISP DNS woes

[David Kempe]

 Are there other ISPs in
> Gosford that are: 
> a. Cheap?
> b. Support Linux?

Dingoblue has a Gosford dialin.
$25/month for unlimited net access.
Dunno what their Gosford POP is like, but Sydney works great.

www.dingoblue.com.au

btw my number is 100149118 if they asked who referred you :-P

dave




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