Hi Rod,
I am digging far back in my recollection now, but...
The good things about the date-fields you mentioned was non-existing in my
case. I think this is due to the format "2006-01-31" which was interpreted
as an arithmetic operation (2006 minus 1 minus 31).
I could not even create an escala
Hi Bob,
The manual approach:
1. Export all directly related object of the form to a def-file.
2. Rename your form.
3. Create a new Regular form.
4. Copy/Paste all the fields into the new form
(table-fields will change ids and needs to be manually changed, which can
be tricky. You can not copy/past
As far as I remember, remedy does not "support" the getlist function i.e. it
just gets the first record.
> - Original Message -
> From: "Jim O'Hara" <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Subject: Remedy Web service client - get list operation
> Date: Tue, 26 Sep 2006 19:
**
I actually use them a lot. I even like
them more than the old date/time fields for many uses. There are some things that
I have learnt the hard way about them though and they need to be addressed in
future versions of the AR system.
Good things:
You
can easily do arithmetic
Interesting article:
"The Service Desk of the Future"
By Doug Mueller
http://www.sda-asia.com/sda/article/psecom,id,115,srn,1,nodeid,1,_language,S
ingapore.html
Check out the Bio at the bottom ...
Joel
___
Joel D. Sender
Director of Western Operations
QMX SUPPORT SERVICES,
I am not the programmer and don't know much Java. But a programmer here is
having trouble with a Remedy web service that has a getlist operation.
They are only retrieving one record, when several meet the criteria.
Does anyone have a simple code sample or pseudo code for retrieving via
getlis
Good ideas, I thought about those as well, they happen randomly through
the year, as well as randomly during the day.
The run-if on the filter has "no qualification" so it "always runs" on
Submit, regardless if the field is empty or not.
We also have a act link on copy to new which nukes a bunch
**
Maria, There are a couple places to look.
First, there are views created for each form created. These would be beter to tap for your universe as they use the form name and field database names and not the c53687... names.
Second you can join thearschema and field tables. I've attached a .
**
In many of our custom applications, we have confirmations messages (andother types of notes) pop up in a Message action after a person submits
a request for example. In Mid Tier 6.3, the message box is very small.Usually, the text in these messages exceeds the displayed size
, so youhave to stre
**
Is there a way to
change a Display form to a normal submit form without having to re-create the
form/workflow?
Bob
Halstead
__20060125___This posting was submitted with HTML in it___
2 things come to mind
1. Are these records right around a Daylight Savings Time / Standard
Time change?
2. Could they be related to some Copy to New functionality?
#1 would give you values in both directions depending on Spring/Fall.
Fred
-Original Message-
From: Action Request Syst
I am wondering if someone else has stumbled across this issue.
On a form, we created a "Create Date Copy" field and on Submit (no
run-if) a Filter will simply do a "Set Fields = $TIMESTAMP$" to this
field. This was done as a test to see how long the filters took to run,
and was never removed :-(
Lisa,
Name the filter in the guide such that it ends in a `! (that is a back
tick and an exclamation mark)
( The notify action is a "Phase 3" action and your trying to send
multiple of them from from the same fields.)
Also it _MIGHT_ be necessary for you to copy the field values out of
the tabl
John,
Or if you set the cache to zero then it will force the Email Engine to
get the templates every time too. :) Which for a development server
might be the way to go.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = Peopl
**
Yes, I believe it is down.
On 9/26/06, Sanford, Claire <[EMAIL PROTECTED]> wrote:
Is support web down for everyone??? Or is the internet just broken forme? ;)___
UNSUBSCRIBE or access ARSlist Archives at http://www
Is there a way to determine if a user selects and entry point on a home
page vs the user selecting a button on display only form? I have an
entry point that goes to an application and within an application I have
a button (URL) that would also allow the user to get to the same
application reac
Is support web down for everyone??? Or is the internet just broken for
me? ;)
___
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Title: Filter Guides and Selected Fields in Notify
**
I have an active link with a button that pushes 4 fields to Form A.
I have a filter to execute on "Submit" for Form A to call a Filter guide.
The filter guide has only one filter (Filter A) in it. It loops through a table on Form A to
It seems that the Microsoft App Server to Microsoft SQL Server or SUN
App Server to Oracle (on SUN Servers) are popular combinations. Any one
using Microsoft App Server to Oracle on Microsoft servers?
Thanks,
Dave
Dave Shellman
Phone: (717) 810-3687
Fax:(717) 810-2124
email: [EMAIL PROTEC
I am getting this error in the event log on the server... Any ideas???
Faulting application arserver.exe, version 6.3.0.0, faulting module
ntdll.dll, version 5.2.3790.1830, fault address 0x000224b2.
ARS v 6.3 patch 18
HD 6.0
Win2003 Std.
__
**
We have been using an Oracle standby
server setup (on Solaris servers) since 2003, and it has saved our jobs multiple
times!
We have two servers – one in Richmond, VA and the other
in Charleston, SC, each with Oracle and Remedy installed. This
gets a little confusing so I’ll call
Carey,
Uh . . yeah . . .I new that :^\
It looks like my timing was impeccable.
Actually the manual says it is the com.remedy.arsys.emaildaemon.
.Interval=30 setting that needs to be adjusted for template
>changes< to be picked up.
I guess I'm a pretty patient guy to wait 30 minutes before pullin
Hi,
I'm running:
MidTier 6.3, ARS 6.3, HD 5.6, New Altanta 5.0 with Hotfix from AUG 2006
Oracle 9i Version 2, UNIX 11i
When peforming a search on Help Desk ticket via the web, I put in the case
id and depress enter; I receive "unable to set up data connection, which
is preventing the applicati
Did you get this resolved? I'm currently working on this and we have a
similar environment. Are you using the Java work around? How are you
getting the credentials from IIS?
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Here is how you convert the Date field in PHP:
# $arrivaltimestamp is set to value of datetime field from DB
$arrivaldatetime = date("m/j/y g:i a",$arrivaltimestamp);
# $arrivaldatetime will be formatted like '9/26/04 2:49 PM'
As a bonus, here is how to convert Diary fi
**
Same here. When I use Firefox,
the feedback from Mid-Tier is so slow, I end up submitting a ticket 5 or
6 times (I guess I get impatient with my clicker)
Not that I wouldn't rather be using
Firefox...
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
"L. J. Head"
<[EMAIL PROTECTED]>
Title: Message
**
That's interestingI
can't use firefox and must use IE to get my Remedy site browsing
done
L. J. HeadSoftware EngineerRemedy Approved Consultant
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John HansonSent:
Tuesda
Title: Date Field/PHP conversion
**
Remedy's Date Field doesn't use any kind of conventional timestamping that PHP provides… does anyone know of a converstion script/function for PHP to remedy's Date field? Thanks in advance for any help.
ARS 5.1.2
SQL 2000 Server
Windows 2K
__200601
Title: Message
**
Thanks for all the info - I tried disabling
the java in IE, but was still getting errors/issues. Firefox, though, was
the ticket.
Thanks!!
John
-Original
Message-From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
John,
Uh.. no...
The Email Engine has a cache of templates that it has used before. It
does not check for changes to templates on every email that it sends
for "performance reasons". There are settings in the
EmailDaemon.properties that drive these things:
com.remedy.arsys.emaildaemon.templateC
ARS 7.0 p2
I like the new horizontal and vertical navigation objects in v7.0. The
horiz nav object looks better than the page field tabs (imo). Is there
a way to hide or cover up the tabs in a the page field object in
Windows? I know for mid-tier you can check the Tabless Borderless Page
Holder
**
The last information I had concerning MT 6.3---it does not use client-side Java at all.
Therefore, the exact JRE on the client machine should not matter (at least, that is the
way it has worked in our installation).
My desktop is running the following, working correctly with Remedy's Website
**
Well, I’ll tell you I won’t be
using them anymore. They’re a pain in my ARS!
I used a Date type for a ‘Birth Date’
field, since many people here have a birthday prior to the beginning of Remedy
Time (1/1/1970).
But now I’m kind of wishing I had just
used a char field with a lo
Title: Remedy support site issues
**
I've
seen problems with multiple versions of Java when visiting Remedy's support
site. I use IE6 SP2, under Windows 2000 or XP, with both JRE 1.5.0_04 and
JRE 1.5.0_06 on each PC. On both PCs, I'd had problems accessing Remedy's
support site.
I ended
Yea...I've always done it with the AL Guide as wellbut I thought the
other way would work
L. J. Head
Software Engineer
Remedy Approved Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Halstead, Robert
Sent: Tues
Carey,
Paul mailed me off list with an example and he was sending an email. I asked
him to try the html Email Templates. One thing I found while working on one of
my own Notify actions was that the action didn't send a recently changed
template. I had to refresh the Midtier cache ( currently se
Title: Remedy support site issues
**
I had issues with support on that version as well - I just
switched to Firefox and it worked fine. And that version of the JDK worked
fine for me with ARS 6.3 and 7.0.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED]
Title: Remedy support site issues
**
Hello all,
I got a new computer recently and along with it got an update to my local Java installation - it is now running 1.4.2_10. Unfortunately, when I log on the the Remedy support site now, I can't use the download pages, or submit a service request
That's what I thought as well, but when I tried it, the label on the
applist defaulted to whatever the admin view was even if there wasn't a
label on the admin view. Perhaps there's a setting somewhere that lets
the on the applist, I don't know.. But that active link guide worked for
me lol.
Bo
**
Thanks Misi,That is pretty much where I am at (except for the Swedish part). The pop up to choose the date also just doesn't feel right. I haven't played with 7 to much, don't suppose it is "mature" in 7x? I am trying to remember when were they added (
5.1 ish?). I was hoping they are mature now
**
I’ve received several requests for this already…
and I will forward my procedures to all who asked. That said, our
solution is very similar to some of the previous posts:
-
Use log shipping if possible. (We
don’t have SQL Enterprise, but I have configured off-site backups u
Jason,
I tried using them some when they were first introduced.
Unfortunately I had problems doing searches/escalations and other
comparisons between $DATE$.
I also had problems with functions such as DATE(), DATEADD(), DATEDIFF(),
YEAR(), ...
I may have had additional problems due to the Swedi
Hi Rick:
Yep - all ITSM patches are applied as well.
From: Rick cook <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Asset 7.0 Disturbing Behavior
Date: Tue, 26 Sep 2006 09:59:27 -0700
Also, have you patched the ITSM apps yet? There are two pat
Also, have you patched the ITSM apps yet? There are two patches for each of
the 7.0 apps. This may be a condition covered by one of those
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
Sent: Tuesday, Septem
Doesn't each view have the option of the name of the entry point on the
application list. I always assumed that if I had two views and I gave each
view a different Submit alias that I would have two entry points, one for
each view...but I've never tested that
L. J. Head
Software Engineer
Remedy
Hi Rick:
Yes...the account I'm logged in as does have that access (along with
Administrator rights as well).
I actually looked at the functionality behind it and it looks like it hasn't
updated the SHR:SchemaNames entry for that Menu Selection.
From: Rick cook <[EMAIL PROTECTED]>
Reply-To
Mike,
Check your permissions.
You'll need to be an "Asset Admin" member to use the buttons (at least to start
with
anyway...permissions are more complex now).
NB: If you change your permissions, you will need to shut down the user tool
completey and then re-open it! This is to clear the global
Do you have the appropriate membership in the roles required for those
actions?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
Sent: Tuesday, September 26, 2006 9:42 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7
**
Just wondering how many people out there are using Date fields other then what is OOTB? I have found I usually run into some kind of issue when I use them (granted I haven't used them much since they were first added to ARS). About the only thing I use them for currently is to put a nice looking
Good afternoon list:
I just noticed something and I want to verify and see if anyone else has the
same issue:
I have ITSM 7 installed (all the apps).
I went into the Computer System class from the Asset Management Console.
I looked at 1 of the 2 Computer Systems that they put in there during
David,
Check the Mid-tier host's timezone. My bet is that it is off, or the
user preference TZ setting for the user your connecting to the Web
Service with is wrong.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People +
This electronic message contains information from CACI International Inc or
subsidiary companies, which may be company sensitive, proprietary, privileged
or otherwise protected from disclosure. The information is intended to be used
solely by the
recipient(s) named above. If you are not an inten
Ahh, didn't think of a guide! In fact, took me a few to remember what
you were talking about there Carey lol. That's an excellent idea.
Thanks =)
Bob Halstead
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Bl
Bob,
How about an active link guide that does a Window Open action? That
way you get programmatic control of what view is opened and the Guide
is what the users sees on the Application List.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then
**
Is there a way to
select a different view when you put a form on the application list? Seems
to default to the administor view. Is there a way to change this and still
have the link on the application list?
Bob
Halstead
__20060125___This posting was submitted with
**
From
the Dev Guide:
Date fields
A date field stores date information only, as the number of days
from the
beginning of its range. Use a Date field when you want to compare
two dates
or perform calculations based on the date, such as calculating the
number of
days between two date
**
I’m using a Date field type (not a
date/time field that displays date only – an actual date field) and thus
the problem.
-A
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Ron Tavares
Sent: Tuesday, September 26
**
Not sure about that statement "They both record time in seconds". I believe a DATE only field stores time in days since BC - not sure of the exact dateOn 9/26/06,
Ron Tavares <[EMAIL PROTECTED]> wrote:
**
The Date field works the same as the Date/Time field from the database side. They both re
**
I just went through this process on Friday, when the RAID
controller on my production server failed catastrophically (is there any other
way?). If you need a comprehensive document, let me know and I’ll send
you what I have (Bonus: it was just tested and updated with lessons learned!) P
Is it possible for Remedy users to access a centralized DDE.INI file?
___
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**
The Date field works the same as the Date/Time field from the database side. They both record time in seconds. The difference is from the User side. Date does not give you time of day selection, but it will set to 00:00:00 for the day choosen. So your query would have to be:
('Effective Da
I also think it's looking for Group IDs, not names. That's a change Remedy
made a version or two ago. Under normal circumstances it can do the
translation, but there are still a few places where it doesn't.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[ma
**
Hi Kevin,
We have done several integration using EIE 7 and CMDB 2.
The only method that really makes sense is to create a separate dataset (Cisco.Import.Ciscoworks) that you import to. Then reconcile that dataset with the primay data set (BMC.ASSET). There are several reasons for this.
1. If yo
Hi Misi,
I believe you need single quotes around user names, and double quotes around
group names.
The help file from Remedy 6.3 shows the following:
Defining access to requests at the group level
Unlike Submitter and Assignee access, Assignee Group and dynamic
group access can extend
**
1) I
removed the auto-refresh and added indexes to cover the table criteria.
But still received the errors.
2)
I added the fully qualified servername to the midtier. Still received
errors but not as frequent.
3) So,
I started going through the workflow that fired on window loaded.
Hi Jack,
One further query pertaining to your Ciscowork/CMDB integration...
Using EIE, did you populate the Production dataset (classes) directly or
were you able
to populate a staging dataset and run reconciliation between the Cisco
dataset and ANO? If you used a staging
dataset,did you have to
Hi,
Yes, it works with single quotes around the user names, thank you.
Unfortunately, the data does not look very nice if presented to the users,
so I will have to hide it and create an additional field.
Apparently, I can use Group Names in fields like this. They are, as
allways, converted to th
Hi James
We have Eastern Timezone, with Daylight Saving Times set on our Windows
server.
Our Windows client (User tool) and Web Client (mid tier) are showing the
proper timestamp.
In the Web Services SOAP body... we are seeing (GMT-5) being passed in
the Date/Time values from Remedy when we shou
Bob,
You should never use the login as the unique id anyway, so it's good
that you are looking into other fields. The reason you should never use
the samAccountName or any other field containing an aspect of the name
is because of marriage and divorce. When people's names change, you
want to be
Hi,
The user should not show at all if he has not done any reads or writes.
The only time a user should show as a "Read (floating)", is when no
license has ben available.
Do you by any chance use license pools? Some unused floating licenses
could be tied up by licenses pools.
Best Regar
Hi,
I am trying to implement dynamic group fields with IDs 6-60999.
I have created my field, and can enter a Group or Group ID in the field,
but when I enter a Login Name in the field, I get an error...
"You cannot translate the group name in the Group List or Assignee Group
field. : "Demo"
Alex,
Remedy has never shared how they store the content of the file in the
RDBMS. (It is compressed/encoded/etc...) However I can point you at
the location that they store the data in. You can find the data in a
"B" table that matches the "T" table schema ID and the "C"(column)
name of the atta
Jack,
Thanks very much, that's a place to start! I appreciate the reply.
___
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**
I’ve got a DATE field (not a Date/Time field) from
which I want to query relative to the current day.
This works:
('Effective Date' >= $DATE$)
But this does not:
('Effective Date' >= $DATE$ - 1)
But strangely enough, this DOES work:
('Effective Date' >= $DATE$ - 1156789196
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