check this arswiki article:
http://arswiki.org/wiki/index.php?title=ARS_7.0_Topics#Fresh_Install_Message_Catalog_Data_Import_Failure
--
Michiel
On 11/7/06, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
How do you install AR Server with the licenses in place?
--
Jarl
On 11/7/06, Axton <[EMAIL PROTECT
**
Good morning all,
I was wondering if anyone knows of a shift scheduler that interfaces with 7.0 auto-assignment?
We are a 6 by 24 shop with teams in different time zones. The members of these teams work all types of different schedules. So I need a package that would keep track of their ava
**
In the interest of fairness, given my criticism of the new and "improved" BMC Support site, I thought I should mention when they do something right, too.
As a consultant with many current and former customers, I like having the ability to look at all of the tickets that I created, regardless o
**
Hi, Rick:
I asked about something similar. Just curious, do all
of these customers have current support contracts? I imagine if they don't
then they wouldn't show up on the list, right?
I've been trying to find a way to view all of the
enhancement requests I've submitted under differ
**
I don't think that expired or invalid IDs show up on the list. Which is biting me in the butt right now, because my default ID is an expired one. Support is working on it...still working on it...
Rick
On 11/7/06, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote:
**
Hi, Rick:
**
I'd like to take a poll. Of those of you that authenticate AR Server via AD, which is the method you use? ... via Area LDAP or OS .
I was told that the OS method required less maintenance. However, each person who would login to submit a ticket (via Remedy Requester) must be in the US
Hello,
I am seeing something strange when I run a Crystal report that includes a diary
field. Sometimes the first diary entry listed has the current timestamp rather
than the actual time from the diary entry.
Unfortunately I am on a 5.1.2 server unpatched and upgrading or patching is not
an option
Which version of Outlook are you using on your Remedy system?
There are issues with security patches in OL 200 and 2002. They do not
specify a version in any of the documentation, and there is a problem
with OL 2003 (KM-00020950)
I really miss 4.5.2!
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 l
**
Classification: UNCLASSIFIED
Caveats: NONE
Hello all,
Has anyone had experience with Remedy
ARS/ITSM 6.3 running under the Edge Technologies enPortal product?
http://liberty.remedy.com/cgi-bin/partners/vudetail_ta.cgi?pid=0002733%7C0002733%7C218
**
Classification: UNCLASSIFIED
Caveats: NONE
Hello all,
We are currently utilizing DSO to mirror
two production servers. We use Like IDs to do this. We are getting performance
hits because of this. I’d like to replace this with something else. I can
think of several options, but I’
**
ITSM 6.0
ARServer 6.00.03
We are in the process of expanding our use of Remedy ITSM suite and have several questions. If you add someone from the "Configuration Manager" there is a record created in both the user and shr:people form. If you add someone from a helpdesk ticket the only record
**
> It appears that BMC / Remedy has been busy this past weekend and released
ITSM 7.0.01 and CMDB 2.0.01.
By
the way, our internal release folks pulled a rabbit out of their
hat(s) and released CMDB 2.0.01 inside of ITSM 7.0.01, so they will not be out
of synch as originally expected.
**
David – here are some answers for
you:
Should there be a record in the
User form for every record in the shr:people form? (Is this a company
decision?)
Not necessarily – A user
record is created whenever you assign a Remedy license to someone. This
is not availab
**
That question more or less was the reason why I posted the original message.. I thought that the installation process might have changed a little bit where you might need to enter the key at the time of installation, which probably does the rest in the .lic file..
Joe.
- Original Message
**
David,
Basic difference is that if the user will log on to Remedy for anything, they need a login/pw, which means a User record. If they will only call the Help Desk, they only need a people record for reporting and convenience purposes. One would generally not want to have all of one's peop
**
One question? Is EIE included with this release
of CMDB? At USER it was stated that all future releases would include EIE at
no additional charge.
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Easter, David
Sent: Tuesday, Nov
**
I would suggest a
standby database server instead of DSO if all you need is failover. SQL Server
Log Shipping or Oracle Data Guard are both good options for this. Use another
server (or it could be the same one) and install AR Server for app failover. This
gives you failover at the app a
**
> One question? Is
EIE included with this release of CMDB? At USER it was stated that all
future releases would include EIE at no additional
charge.
The
implementation of that future direction is still being worked out. A
formal statement of direction is still under development and
There is nothing in the 7.0 or 7.0.01 installations that prompt for
license key information.
Axton Grams
On 11/7/06, Joe DeSouza <[EMAIL PROTECTED]> wrote:
**
That question more or less was the reason why I posted the original
message.. I thought that the installation process might have change
What of notification actions that use the user default notification
mechanism based on the login name? This may present notification
issues if a person is not in the user form. The email engine does not
(by default) cross reference any form other than the User form.
Axton Grams
On 11/7/06, Ric
**
Rick,
Can you clarify this statement:
"...if the user will log on to Remedy for anything,
they need a login/pw, which means a User record."
If the person is only using Remedy Requester
(isn't a support person in any way) and you have Submitter Mode Locked,
Allow Guest Users, and Authenticate
**
It only requires a licenses if you are trying to install CMDB or one of the applicaions. CMDB will not install without a licnese.
> Date: Tue, 7 Nov 2006 12:50:30 -0500> From: [EMAIL PROTECTED]> Subject: Re: Installing AR 7.0 fresh install...> To: arslist@ARSLIST.ORG> > There is nothing in t
**
Hello,
So I'm not a hardware guy at all, and
need to come up with requirements for new hardware. The recommended
requirements in the release notes for ARS 7/ITSM 7 are:
* Dual 3 GHz processor
* 4 Gb RAM
* 8 Gb Available hard drive space
In your experience is this adequate
for a system (Windo
**
I had the same problem, and they were able
to fix it.
Mind you it still gives me the same list
of available products no matter
which ID I use, which is most definitely
wrong.
… Daniel
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On B
**
ARS 7.x wouldn't - you can still run that in Demo mode. The ITSM 7.x applications are the first real use of Deployable applications, which are locked. When you try to install them, they look for the license key that unlocks the application for installation. If the application license isn't th
**
But the notification Filters have the notification address of the non-User loaded as part of the ticket. That value is available in the SHR:People record as well, and is required if the notification method is E-mail. There is no further lookup or cross-reference necessary.
Rick
On 11/7/06,
Can anyone confirm that all versions of the ITSM products have dissapeared
from the Upgrade pages on the support website?
All I see today are the "AR System" and "KMXperts" product groups.
Wondering if this is an "everyone" issue or a "my support id" issue...
-tony
--
Tony Worthington
[EMAIL
**
Under those specific circumstances, you're right, Thad, though the blank password setting assumes, and is looking for, a User record (which could be a generic one, I suppose). If a user will be logging in as him/herself, and require a Remedy license of any kind, they will need a user record. O
**
Thanks Frederick,
It was the “Application-Confirm-Password”
that I needed. Worked like a champ after that!
v/r
Christopher P Gillman
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Monday, Novem
**
I think that's an individual account issue, Tony. If you have purchased and/or licensed them in the past, they should show up. If you want to demo them, contact your sales rep. The ITSM downloads are useless without the application and ARS licenses anyway.
Rick
On 11/7/06, Tony Worthingto
**
Not really, but I'm pretty sure I've
got it. :-)
I didn't mention the Blank Password
because that presumes a registered user in the user form, and the clarification
I sought was in regards to what conditions would need to be present to
allow you to not have a user record, addressing David's qu
**
Hi,
I have a contract form, I got requirement to send email
notification to different people when contract is approach/pass expiration
date.
In this form, I have contract information plus ‘Sale Representative
Email’, ‘Regional VP Email”, ‘Finance group email’
and ‘Customer email’
**
We're still using HD 5.0 and when a new Person record is created the User record is automatically created. I thought it came out of the box that way but I guess from the previous emails that is not true. Just this week we started moving into an area where we want People but not necessarily Use
Probably... I had access to download them yesterday (as we own just about
everything). I was just wondering if they showed for others who owned
them prior to opening a ticket with support.
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Rick Cook <[EMAIL PROTECTED]>
Sent by: "Action R
Title: RE: DSO replacement (UNCLASSIFIED)
**
Gordon:
If these are internal sites you might want to look at Web Services to move the actions around. You may also want to look at the Tuning DSO for High Performance Tips and Tricks article.
James McKenzie
L-3 GSI
___
**
Susan,
Look at the active links named:
SHRCFG:PGP-AddEntry15People
SHRCFG:PGP-AddEntry15User
On the Config People form, when you click the Add button, the
SHRCFG:PGP-AddEntry15People AL does a Push back to SHR:People and
creates the person record.
If during the add process,
you select
**
Thank you Tim for saving me some time! I appreciate the consideration.
Susan
On 11/7/06, Timothy Powell <[EMAIL PROTECTED]> wrote:
**
Susan,
Look at the active links named:
SHRCFG:PGP-AddEntry15People
SHRCFG:PGP-AddEntry15User
On the Config People form, when you click the Add button, t
**
Thanks for all your responses people..
Yes was aware that it requires a license for CMDB install.. I just wanted to make sure it doesn't prompt for the server license during the server installation as we have yet to download the licenses...
Another related question would be, what would be t
I am having problems sending an email to Remedy Customer Support.
I keep getting a Rejection email. The problem is that they have some
Active-X in this email and that part is getting blocked. The only part I get
to see is where they tell you to put the Contract Id in the subject line.
Even when
**
How do you do that?
If I try to log into my account it says that I have no contract though I am on a new site now with support.. I had just the opposite opinion that you do and I thought it sucked they disallow me to login when the default account had lost support when I do have other account
**
Totally agree - DB replication is much faster, more scalable, and more easily managed (if you have a competent DBA) than DSO.
Rick
On 11/7/06, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:
**
I would suggest a standby database server instead of DSO if all you need is failover. SQL Server L
**
Dear Dorothy, The most common approach that i have seen in most organisations is to either integrate the Remedy database with the LDAP server by creating a Vendor form and an overnight push of data to the People form, At my current organisation we have a database integration w
**
You should be able to click on the "My Support Profile"
button, and add/change/remove the Support ID (temporarily) there. I have
been trying to get Support to change my default one since they screwed up the
site - we're still working on it...
Rick
From: Action Request System discussion
**
I would make the CMDB install one of the first things, especially
if you plan to use a version/patch of it that isn't on the CD. It will be
easier to do it without the encumbrance of the ITSM apps in the way.
Rick
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL P
**
Dear Frank,
I have collected these ways for setting up a DR Server from our ARSList and other sources. Hope this helps you
Database-wise, Our DBA should be mirroring the
primary server, or perhaps dumping the logs from our primary and applying them
to our backup every couple of hours. We can a
**
Tony,
They still show up for me to download. Still no ITSM 7.0.01 Release Notes... :(
Michael Gould
U.S. House of Representatives
On 11/7/06, Tony Worthington <[EMAIL PROTECTED]> wrote:
Probably... I had access to download them yesterday (as we own just abouteverything). I was just wonde
**
Dear Les, There is a utility called arcrystl 1.0 available for free download on the community dowloads section on the support web portal. This might solve your problem. Hope this helps.Regards,
Roney Samuel VargheseOn 11/7/06, [EMAIL PROTECTED] <
[EMAIL PROTECTED]> wrote:Hello,I am
**
David,
Can you address the issue with the still missing ITSM 7.0.01 Release Notes (or any other 7.0.01 version docs) in both the download and documentation sections?
Also, I noticed that the 'SLM (Solaris)' file that gets downloaded from the SLM 7.0.01 download page says "slm700.solaris.tar.
Database replication is something that requires planning, at least as much
as one would give the application. It can be challenging to set up (what
tables do you plan on replicating - all or just a few key ones?), and does
have a cost in terms of performance that is associated with it (because
each
Hi...this is probably a simple question but here goes. When looking up
a users Login Name and if the user cannot be found the Selection List
window pops up. When you Select Existing Entry and then that window
pops upHow do you get that list of users alphabetized. That is if
you can.
Thanks.
Title: Remedy paging using NETPAGE
**
Hi
I'm using netpage for paging software. What is the necessary configuration from Remedy that need to be set to pass the necessary parameters from Remedy to netpage?
I had configured the people form and personal preferences as shown in attached doc. Wh
**
Maybe I didnt tell you the whole story.. I try to login, it doesn't even display my home page where I can switch those support ID's to use one of an existing project that I'm working on..
It asks me to contact Remedy Support.. I mailed them, have yet to hear from them and its been a week or s
**
Noted and thanks for your input..
For some reason I thought it was supposed to be the last application that you have to install.. after all other ITSM applications...
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
- Original Message From: Rick cook <[EMAIL PR
**
Anyone knows how to restart the RPC deamon on a Redhat Linux box? The rpcbind -w that I use on Sun doesn't seem to work.. in fact there is no command in the usr/sbin called rpcbind..
I have a Redhat server here where I am getting RPC timeouts and rpcinfo -p returns:
rpcinfo: can't contact por
**
Hi Mike,
> Can you address the issue with the still missing ITSM 7.0.01
Release Notes (or any other 7.0.01 version docs) in both the download and
documentation sections?
> Why the difference is the versions on the SLM
components?
As I mentioned, ITSM is not my area so I'd prefer to def
You need to look at the sort order of the underlying form (SHR:People -
assuming 5 or 6.x ITSM), the selection list will default to the sort order
of the underling form. This can also be controlled within a table field (by
setting the sort order of the table). Bit I believe you are referring to the
**
Hi Joe,
What is your support contract response? If
it's continuos, the response will be immediate.
If it's Basic, then it should be
within 24hrs. Call you're the account manager who is handling your
contract. Highlight to he/she about it and he will assign to work with you
temporari
Title: RE: Remedy paging using NETPAGE
**
Dear Listers,
Additional information to add on: I'm using CCG as SMS gateway setup. What other configuration that need to be done in Remedy pager Configuration(Step 7) in order to pass the parameter to NETPAGE? Pls advise.
_
I do not recomend using web service to replicate data, and to be a
replacement for DSO. The overhead in using XML is to high. You move a
lot of unnecceray data with XML.
--
Jarl
On 11/7/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
**
Gordon:
If these are internal sites
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