Interesting discussion, but the thread title is a bit misleading...LOL
ITIL is more than a buzzword, but certainly isn't a silver bullet like the
vendors portray it. It is a set of best practices, or since that phrase is
overused, perhaps a better way to describe it is as a set of guiding
Hi all,
I've been pulling my hair out on this requirement, and haven't come up with any
simple solutions. If anyone has done anything similar to this, or has an idea
on how I might achieve this, I would appreciate your feedback.
We're running version 7 server and apps...
The requirement is to
Hi All ,
Yesterday I said that a floating license is not release.
I was wrong. The reason is that I had performed the test in the
following condition:
- ARS version 6.3 patch 21
- AR mid tier 7.0.1 patch 001
- IIS 6.0 on Win 2003 SP2
- IE 7.0
- New Atlanta 5.0
Today using the same mid tier but
Hi All,
We are attempting to consume a custom webservice from our CRM system
and are experiencing a few problems, so I'm wondering if anyone here
could offer some ideas of what to try next.
In the Remedy Admin tool I can load the WSDL with no errors and choose
a Port and get a list of
Hi,
We have recently upgraded remedy from ARS version 5.1.2 to 6.0.1 to
7.0.1 on Oracle 10g R2 on a Solaris 9 platform.
We have found that no long type character fields have converted too
clobs or varchars as would be expected.
The issue has caused all ofending forms too drop there sql views.
Hi Listers,
Can anybody help me for the below requirement..
I need to read a data file(data given below) using perl script line by line
which is seperated by | (pipe simbol)
into an array . Once a line is read in to the array , the array values should
be inserted into a remedy form.
The same
Ravi,
Perl has a few really useful function for this type of thing.
Open the file.
Then for each line in the file you can use the split function to take
a pipe delimited string and produce an array from it for each line.
From there you should use ARS Perl to talk to ARS. ( The exact form of
Could you describe more in detail where you facing a problem? Perl?
Remedy? Where does your import stop.
--
Jarl
On 3/22/07, Ravikumar_Tadi [EMAIL PROTECTED] wrote:
Hi Listers,
Can anybody help me for the below requirement..
I need to read a data file(data given below) using perl script line
Here's good start:
$c = ars_Login(server,user,password) || die print $ars_errstr\n;
open SERVERFILE, c:\\temp\\somefile.txt or die couldn't open file \n;
while (SERVERFILE) {
$input = $_;
chomp($input);
($col1,$col2,$col3) = split(/|/,$input);
Hi,
We have recently upgraded remedy from ARS version 5.1.2 to 6.0.1 to
7.0.1 on Oracle 10g R2 on a Solaris 9 platform.
We have found that no long type character fields have converted too
clobs or varchars as would be expected.
The issue has caused all ofending forms too drop there sql views.
Stephen,
There are a set of WSDL functions/features that are not supported by
ARS during consumption. Is is possible that the WSDL your using
contains any of those features? Have you verified that they are not in
that WSDL?
Check the docs (Admin tool Help, or Integrating-700.pdf page 113 for
I've had a look through the WSDL and it's very simple, big but simple,
no 'funky features' that I can see and that are included in the
limitations for consumption in the documentation.
The odd thing is that the WSDL loads fine and presents the ports and
operations, it's only the field input and
RESOLVED!!!
With much help from my DBA, I gave him a ton of documentation on the issue and
he was able to fix the remote server's configurations.
Below are the steps he performed in detail, so if anyone in the future has this
issue, hopefully they won't have to spend almost two weeks
Gary post to Buzilla..
On 3/22/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED]
wrote:
**
RESOLVED!!!
With much help from my DBA, I gave him a ton of documentation on the issue
and he was able to fix the remote server's configurations.
Below are the steps he performed in detail, so
... happened to the million dollar mystery...
strings areserverd | grep -i mysql
???
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Hi everyone:
This is probably asking a lot of you to think back hard, but does anyone
know of any difficulties with running the 5.1.2 User client (not the
Admin tool) against a 6.3 server? The Air Force is rolling out version
6.3. The servers we can upgrade immediately, but the client tools
Hi All,
I have a menu with data in the following format:
FEB-07
APR-08
MAY-09
When one of this is selected, the data needs to be converted into the last
working day of the particular month for the particular year on submit.
I'm using the Application-Bus-Time-Add Process to calculate the
We tried the same thing. We came to the conclusion that it just doesn't
work like that. It seems that you have to make it visible and let users
hide it on their own. Just for the heck of it we tried making a column
visible and then adding an active link to hide it on display. That
didn't work
Matt,
I have done something similar wherein a Role is used
to define a set of individuals (only one has to
approve) who need to provide approvals on a request.
The tricky part was getting the name of the approver
against the signature line created. To do this I had
to add a field on the
Norm,
There is functionality in 6.3 that doesn't work with the 5.x client.
Items like Drop Down list for a menu associated with a field. If your
not using the 6.x functionality the 5.x client does work.
Also the password encryption is different. People won't be able to
login to the system if
The recommendation is the opposite in that the newer User tool will work with
the older version and the older User tool may not work with the newer server.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 22 Mar 2007 9:24 AM
Subject: 5.1.2 User Tool Against
Howdy,
I've heard of Clarify but know very little about it, and can't find much
info on the web.
We want to export or dump the existing trouble tickets from a Clarify
system, and import them into Remedy 6.3. I can only speculate that
Clarify has something similar to Export in Remedy User - if
Norm,
We had spurious issues for Active Directory authenticated users.
The passwords would tend to lock-out the NT user account upon login.
We just pushed hard to get people upgraded. I added an upgrade button on
the form and prompted them for *every* form that they opened.
We'll probably have
Kevin,
The data is stored in the User Preference form (if the user is using a
preference server) and likely in the local ar.ini if they are not) in
the field 'Table Field Column Width'.
It looks like the data structure is:
ARSServer|ARS form|TableField_FieldID|Column_FieldID=width_value
If
John,
We have the same issue (same environment, same upgrade path). The immediate
solution per Remedy Support is to export data from the offending form(s)
(i.e. requestID + offending fields), drop/recreate the offending fields, and
then re-import the data with update record preference. The other
John,
Is this related to my issue with permission on the user form ?
It sounds soo familiar/similar. --view issue
The issue I had was the USER form on an UPGRADE loses it's permissions..
They are trounced on.
I just went to the user form in admintool, and modified the Form Properties,
and added
I think the clob issue:: seems to be coming back now.. was not Clob at all.
it was from Varchar 2000 to Varchar 4000 .. sorry..
On 3/22/07, patrick zandi [EMAIL PROTECTED] wrote:
John,
Is this related to my issue with permission on the user form ?
It sounds soo familiar/similar. --view issue
Hi,
I am looking for an example of what a web service would return when
submitting a ticket to the Help Desk form (ITSM 6). I am really only
intereted in the first time with the request id in it. I found the
following from some Remedy Web Service Docucmentation, but I want to verify
so they
Hi All,
I am working with 7.0 and my understanding from reading the book, this table
just stores company info. However you can have vendor, manufacturer,
customer company info. Right now we are only setting up Change Management
with
just 1 company (our internal company). Am I missing
Also forgot to ask -- how does the Category (i.e. Software, Hardware) tie
into the Company?
In a message dated 3/22/2007 8:38:16 A.M. Pacific Daylight Time,
Kathymorris727 writes:
Hi All,
I am working with 7.0 and my understanding from reading the book, this table
just stores
This was a big deal for us.
I have a qualification that populates a table (... $GROUPS$ LIKE
'Assigned-to').
Some of the 5.1.2 user clients did not see records in the table. They
could see the records only after refreshing it about 10 times.
Other 5.1.2 users could see the records
**
Hi Listers,
We need to configure the Approval Server for Change Mgmt 7 (ITSM 7) so
that, say, only 6 out of 10 people on the Approver List need to approve
a CR before it moves on to the next status. The out-of-the-box Approval
Server rules allow for the "One Must Sign" or "All Must Sign"
There are 2 places that a New Company can be created from the Application
Administration Console, the Standard Configuration allows an Operating Company
and Customer to be created. All other types of companies are able to be created
from the Custom Configuration. The Category appears to be a
An experienced remedy skilled professional with 8 years of
administration, development, projects, architect experience is willing
to teach you what he know, even one on one!
How does this work?
If you or someone you know is interested, please drop an email to
[EMAIL PROTECTED], more info will
Hi Jake,
This maybe another option. I have done similar workflow on ITSM 4 (later
upgraded to 6) on the Change Tasking module for standard and emergency CRs
but did not use the Approval Server (we were on a really old version of ARS
at the time). We created tasks for approvals (and technical
Just a suggestion - I don't know if this will work and I don't have time to
test it, but there are some extra fields on the AP Details form. One of these
fields is an integer field. As part of the approval process when a person signs
add on to that field. Then you can include auto approve rules
Sorry for the last reply I was answering this message.
**
Jake Taylor [EMAIL PROTECTED] Mar 22, 2007 9:44 AM
Hi Listers,
We need to configure the Approval Server for Change Mgmt 7 (ITSM 7) so that,
say, only 6 out of 10 people on the Approver List need to approve a CR before
it moves on to
This worked in your IE 7.0 going through Mid-Tier - correct?
I will try it again on my Mid-Tier 6.03 with a regular form.
Nick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel
Sent: Thursday, March 22, 2007
Rob,
The returned values from any ARS WebService operation is completely
configurable by an ARS developer. (Via the Admin Tool.)
The best way to answer this question is to start the Admin Tool.
Login to the ARS server of question as a user with Administrator privileges.
select the Web Services
Daniel, create an active link that performs an open window using the
current window (AL should fire from the form that has the AL that
performs the exit-app on window close). Let me know if you get a null
pointer exception.
Axton Grams
On 3/22/07, CONDREA, Daniel [EMAIL PROTECTED] wrote:
Hi
Hello,
Everybody knows, I think, the purpose of this utility. But does anybody has any
discription of it syntax? for example how to export def file, not the
application...
Kind regards,
Alexander Zinoviev
__20060125___This posting was submitted with HTML in it___
Chad -- The information is kind of hard to locate any hints..
I plopped in the following :
Encrypt-Security-Policy: 0
Encrypt-Public-Key-Expire: 86400
Encrypt-Symmetric-Data-Key-Expire: 2700
Encrypt-Public-Key-Algorithm: 4
Encrypt-Data-Encryption-Algorithm: 2
not the policy is 0 which is
Oh Wait..
Now I am almost there..
ARERR [9010] The encryption library was not found and cannot be loaded
user: Demo, server: hooya.rl.af.mil
ARERR [9010] The encryption library was not found and cannot be loadedARERR
[9001] Encryption is required by the ARSystem server
user: Demo, server:
Hello everyone:
I'm wrestling with how best to push the 6.3 User tool across my
enterprise. We have literally hundreds of users, so we're thinking of
doing an automated push via SMS to replace the existing 5.1.2 client
with the 6.3 client. I have the whitepaper that describes setting up a
ok, Got the client Ironed.. out..
ARS 7.0 client ARS 7.0 Server - mandatory
ARS 6.3 Client ARS 6.3 Server - Mandatory
for the encryption libraries -- I do not know of any Subtleties..
but I am getting an issue with the following settings
Encrypt-Public-Key-Expire: 86400
Hi Samuel
Try putting the excluded days in the holidays list in US format - 2/28/2007
and see if that works
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
tel +44 1494 468980
UNCLASSIFIED
You are correct, the default settings of the installation of the 6.3 WUT
point the home folder under the profile directory of the installer.
Change the location - whatever path is chosen, every Remedy user must
have write access.
In our environment, the install is to C:\Program
You specify in the silent install .iss file where you want the Home
directory. You can have separate .iss files for shared and non-shared
machines. For ease of support you might want to define all machines to
use the same directory structure.
We decided here that for all machines the Home
Alexander,
Can you explain what you mean by to export def file, not the application... ?
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 3/22/07, Zinoviev
Okay web service gurus, I am passing this along to see if any of you
understand it completely and more importantly can this be accomplished
in Remedy. This is way out of my expertise.
Thanks in advance for any help.
Regards,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile USA
Desk:
Are there 64 Bit Remedy API libs for Red Het LINUX?
Making the assumption that the LINUX builds on ARSWIKI and at BMC's site are
32 bit.
--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249
Here is what I've been using in our test environment for over a year
without problems:
Encrypt-Security-Policy: 0
Encrypt-Public-Key-Expire: 43200
Encrypt-Symmetric-Data-Key-Expire: 2700
Encrypt-Public-Key-Algorithm: 4
Encrypt-Data-Encryption-Algorithm: 1
This allows encryption
Alexander,
All commands are explained in the API-programmers-guide.
Even after reading the guide, you may be confused.
I would suggest using API-logging to get to understand the commands used
by, i.e. Remedy User. You can also set environment ARAPIPLOGGING=1 and
start aradmin.exe from a
Hey all you NetCool experts-
We have a contractor supporting our NetCool integration and we're
currently having a problem where NEW alerts are updating old tickets,
instead of creating new ones. This is because (we are told) the new
alerts have the same 'Server Serial' field as the old
I am trying to run a filter on the AR system Email Messages form. This filter
will run on all incoming email messages. I'm doing a
set field that is reading the value from another form (FCIRT:ConfigRecord) that
has 4 different email addresses in it, if anywhere
in the To, CC or BCC fields
Norm,
It's also important to first have your script deinstall the 5.1.2 client
before having SMS push the 6.3 user tool. Otherwise both versions will
show in program files.
Ryan M. Mench
Intelligent Software Solutions
Remedy Developer - AS3, AOC WSI
Lockheed Martin
9970 Federal
Yes it can be done, although what do they expect you to do with the data
in the CDATA section?
Worst case method... You could save the CDATA into a field and then
push it thru another web service call to work with it. Technically a
Web Service call is nothing more than an HTTP post action.
Thanks...that's what I was afraid of. While the standard, Just change
the installation location strategy works for most people, unfortunately
the Air Force is moving toward this Standard Desktop Configuration
where each user only has permissions to write to his or her own folders
under Documents
Aaron:
You'd think the Netcool Gateway would use the ARS API entry-id returned on
submission, but it doesn't. It relies on an alert sent via filter from the
Alerts 3.6 form. This alert contains the ARSTicket value for the entry-id.
It's this entry id that all subsequent activity is based on.
In our environment the unique key on the netcool alerts form is
ServerName, ServerSerial.
Depending on how the gateway stores the data into the Netcool database
it could use either the Ticket Number or just keep using it's
combination of ServerName, ServerSerial
Fred
Thanks, Ryan. That's a good point.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mench, Ryan M (N-ISS)
Sent: Thursday, March 22, 2007 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: 6.3 User Tool on Shared Machines
UNCLASSIFIED
Something else to keep in mind
Where are User created Macros or Reports saved?
If users saved to the previous C:\Program Folder\Remedy\HOME, the
default install path - that folder may be deleted during the uninstall.
The data on the C:\ is not routinely backed up.
Deleting the
No. There are only 32-bit on linux and only 64-bit on sparc and no
sun/x86 libs. In your case, you should be able to use the 32-bit libs
on your linux box without any problems though.
I will add an rfe on the arswiki bugzilla app for the following additional libs:
- sun x86 32-bit
- sun x86
You mean I can run the 32 bit Linux libs on a 64 bit build?
On 3/22/07, Axton [EMAIL PROTECTED] wrote:
No. There are only 32-bit on linux and only 64-bit on sparc and no
sun/x86 libs. In your case, you should be able to use the 32-bit libs
on your linux box without any problems though.
I
So long as you have the 32-bit libs to support it. I run the 32-bit
oracle client and 32-bit Remedy products on sparc64 without any
problems. Chances are much of your toolchain on RedHat is 32-bit.
use ldd to determine if the supporting libs can be resolved, e.g.:
[EMAIL PROTECTED] bin]$ ldd
A couple things to consider given most places lock down C:\Program Files to
users:
- If you are using roaming profiles you could set this to the drive the
roaming profile sits on.
- Even without roaming profiles most users are probably setup with space on
a shared drive.
Another thing to
You could do this using weighted approvals. Give everyone a weight of 1.
The rule would mark everything approved once the weight reaches 6 or
whatever you set it at. The support website has a sample called the Thing
for approvals that should help you setup weighted approvals.
Brian Pancia
The bugzilla app is continuing to evolve; I've been speaking with some
individuals at BMC, and in order for the site to help BMC help us, I
would like to post a set of expectations, via scenario, for using the
app. The defect id is the key for BMC to correlate their internal
efforts to the
Hi Jake,
You could create a completion rule, which checks the $Total Approved$
variable. I haven't tried it myself, but this appears to be what you're after.
Your rule would say something like:
$Total Approved$ = 4
Check out the Approval Server guide, under Working with Completion rules. The
**
Hi
All,
AR
7.0.1
HPUX 11.23 IA64
Aries emulated
Oracle 10G
AR 7.0.1.1 admin and
wut
Im totally lost on
this one when selecting open window report in the 7.0.1 admin tool there is only
the form fields and keywords in the menu. However if you do the same in the 6.3
admin tool the
70 matches
Mail list logo
