Re: Argh! email engine just spamed all users!

Hi Matthew (and all) Been bitten by the same thing. (User entered "000" for email) Now we verify that any email address is reasonable IF ( 'E-mail Address' != $NULL$ ) AND ((NOT ( 'E-mail Address' LIKE "[EMAIL PROTECTED]" )) OR ( 'E-mail Address' LIKE "% %" ) OR ( 'E-mail Address' L

Re: Create Incident record via Email

I'm in the process of doing that now. I bypassed the Email template altogether (users find it too confusing, and it's prone to being misused), so I've created a small holding form with the necessary fields from the Email Messages form and the People form, so that I can use the Email address to get

Create Incident record via Email

Hi, I am using Email Template to create Incident record. There is no issue on this. However, I would like to make the relationship between the Email (Schema - AR System Email Messages) and Incident record (Schema: HPD: Help Desk). This will help the support engineer to view the incoming email mess

Re: IIS to Tomcat

I guess that the question that I would have is - what are your ASP pages actually written in? Are they comprised of what is typically referred to as 'classic ASP,' or are the .NET variety? My next question would be on which platform your Apache/Tomcat instance is going to be located, as the co

Authenticating via Kerberos

I've never done this and I now have the need to do it - I seem to remember reading it was possible but I do not have the information in my archives. Anyway, here's the basic situation - I have a customer with: AR 7.x, Incident, Problem, and CMDB (and related apps) running on Redhat. The organi

Re: BMC ITSM vs. Tivoli?

Emad, Thank you for the clarification. I was just passing on the information that I know at this time. It appears that IBM will be putting quite a bit of its R&D effort into improving the Maximo product. IBM already has a change management utility incorporated with it's CCMDB product. By t

Re: User tool abruptly closes the session.

List, We are seeing the same issue as Girish. I do not believe this problem is related to the Preference Server- we were on 4.5 until last September, and we had been having this issue for at least 1 year prior to that. After upgrading, we still see the issue. We just started using the Preference S

Re: How to remove everything after a certain value in a string?-R ESOLVED

Okay, I've finally gotten it to work! Here is the syntax: SUBSTR($Body$, 0, STRSTR($Body$, "STOP HERE")) Thanks for everyone's help! Carol -Original Message- From: Carol Carnevali [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 16, 2007 6:05 PM To: [EMAIL PROTECTED] Cc: Carol Carnev

Re: HTML Editor for Notifications

I have been using Notepad++ for quite a while now, freeware and one stop shop. http://notepad-plus.sourceforge.net/uk/site.htm -Subash ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answ

Re: Incident Owner = Incident Assignee

Wouldn't such user need to be in the incident user role with either a fixed or a floating license? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Wednesday, May 16, 2007 7:18 PM To: arslist@ARSLIST.ORG Su

Re: Incident Owner = Incident Assignee

The Incident User cannot re-assign to another group you have to give them Incident Master at a minimum. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 16 May 2007 7:17 PM Subject: Incident Owner = Incident Assignee ** The structure of the Help Desk here

Incident Owner = Incident Assignee

The structure of the Help Desk here is that the person (Tier 1) taking the call will, most of the time, resolve the issue. Only about 30% have to be escalated and assigned outside the Help Desk. So what configuration settings do I make in IM/PM 7.0.2 P3 to allow that scenario to happen? The doc

Re: User tool abruptly closes the session.

Can we assume from your user tool version that you are running ARS version 5.x? Does it appear to happen randomly, or is there something that seems to trigger the problem like access a particular field or selecting a button? Andy L. Mayfield Sr. System Operation Specialist Alabama Power

Re: IIS to Tomcat

ASP is a Microsoft technology. Replicating that in Tomcat may prove difficult. There is the mono project (http://www.mono-project.com/Main_Page), which allows .net code to run on unix/linux, but I'm not sure how well it works with Tomcat. You may want to retain your IIS server for the ASP stuff

IIS to Tomcat

We are currently running Mid Tier 6.3 p20 on IIS/ServletExec. We're planning to upgrade to Mid Tier 7.0.1 and replace IIS/ServletExec with a standalone Tomcat 5.5 instance. We haven't tested this beyond a simple install that could connect to our AR Server. Our next step will be to duplicate all the

Re: Argh! email engine just spamed all users!

Hyphen, asterick, and several other characters will get translated to a zero. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Wed May 16 17:38:51 2007 Subject: Re: Argh!

Re: Argh! email engine just spamed all users!

Okay, that sounds easy, however, was the hyphen interpreted as 0? Or does hyphen mean something else? Matthew L. Wollman Supervisor of Faculty & Staff Help Desk Services Faculty of Arts & Sciences Computer Services Office (617) 496-8947 Cell (617) 285-6952 [EMAIL PROTECTED] -Original Mess

Re: Remedy forms

What was the issue if I may ask? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Katherine Hoffner Sent: Wednesday, May 16, 2007 5:19 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy forms ** THANKS ALL. I FINALLY FIGU

Re: Argh! email engine just spamed all users!

Good point Joe. We actually had to back that out when we added it. Certain patch levels of Remedy User and Mid Tier got confused with "0" and 0, which caused it to put the wrong one in our Assignee Group fields at times. I had forgotten about all that. But we've had no problems with the Users we c

Re: Remedy forms

THANKS ALL. I FINALLY FIGURED OUT MY PROBLEM. On 5/16/07, Katherine Hoffner <[EMAIL PROTECTED]> wrote: On 5/11/07, Rick Ponzo <[EMAIL PROTECTED] > wrote: > > Hi Katherine, > > Try this for starters: > > Open the midtier configuration tool. > Select Cache Settings > Press the Flush Cache butt

Re: Remedy forms

On 5/11/07, Rick Ponzo <[EMAIL PROTECTED]> wrote: Hi Katherine, Try this for starters: Open the midtier configuration tool. Select Cache Settings Press the Flush Cache button. -You should see a successful update text display. Also have the user flush the cache on their web browser. If that do

Re: Mid Tier Logging

Thanks for your Help I figured out what I needed. :) On 5/15/07, Coby West <[EMAIL PROTECTED]> wrote: ** Go to the AR System User Preferences form and turn on Global Logging. You will have to log out and log back in. Coby -Original Message- *From:* Action Request System discussion l

This is a Weird one

Hi Listers... Question... On my opening page of Mid-Tier there has appeared 1/4 inch space the entire length of the page. The top of it says Test. I have never seen that before and dont know how to get rid of it. Has anyone seen that? -- Katherine ___

Re: BMC ITSM vs. Tivoli?

I am sorry Scott, The Asset part in Maximo is good, since that's what Maximo was originally built for The rest of Maximo's ITSM still needs to evolve in a lot of aspects to compete with Remedy as well as other well established ITSM apps... On 5/16/07, Scott Hammons <[EMAIL PROTECTED]> wrote

Re: Argh! email engine just spamed all users!

I don't think you want to create a group by the name of 0. 0 is the Group Id of the group Public, which is why sending emails to 0 sends it to Public. Creating a group of 0 (even if the system does allow that) would probably cause conflicts you do not even want. I'd rather suggest checking if the n

Re: Argh! email engine just spamed all users!

Create a user with a username, or group with a group name, of "-". Create another one with a name of "0". That way if this happens again Remedy will interpret it as the group or user by that name and only attempt to notify that group/user instead of all users. Chad Hall (501) 342-2650 -Ori

Re: Argh! email engine just spamed all users!

Don't use a 0 either. Same thing happened to me a few years ago. Kyle Matthew Wollman wrote: ** My Help Desk install just sent resolution notifications to all the users on the user form because the email address listed was just a hyphen! How can I prevent this in the future? what are other w

Argh! email engine just spamed all users!

My Help Desk install just sent resolution notifications to all the users on the user form because the email address listed was just a hyphen! How can I prevent this in the future? what are other wildcards that should not be put in the email field? Matthew L. Wollman Supervisor of Faculty & Staf

Re: How to remove everything after a certain value in a string?

Carol, I had a similar question the other day- I wanted to strip the last 4 characters off a string in the field 'Search Criteria'. This did it: LEFT($Search Criteria$, LENGTH($Search Criteria$) - 4) So if you know how large your string should be, that can help. I don't know if you can take o

Re: How to remove everything after a certain value in a string?

'Body' = "I approve this request. STOP HERE - xx" How do I remove everything from STOP HERE on? If you know that the stop here is that came location in the string you can use just the SUBSTR to truncate the rest of the characters. If the stop here may mave you can deter

Re: Support Group Name change in IM 7.0

Hi Roger, I logged in as appadmin, but the Support Group Name was still read-only. Thanks, Derek Roger Justice wrote: ** The Group form is still a valid location to change the Group name. Login as appadmin. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent:

Re: BMC ITSM vs. Tivoli?

Correction. IBM purchased a company called Maximo that has a service desk and asset management component. IBM also has CMDB called Change and Configuration Management Database (CCMDB). I can get info on this products out to you if you contact me off list. It appears to me that they are jumpi

Re: How to remove everything after a certain value in a string?

I have looked at those 2 functions but can't figure out how they could work. Could you please provide an example? Thanks. Carol This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the

OT:Re: Client type

Axton thanks, appreciate it very much shafqat Axton <[EMAIL PROTECTED]> wrote: The api is always available for browsing at arswiki: http://arswiki.org/projects/arapi/browser/trunk/7.0.1/windows/include Axton Grams On 5/15/07, Shafqat Ayaz wrote: > ** > Hi > I can't get hold of ar.h,

Re: BMC ITSM vs. Tivoli?

Last I knew Legacy MCI was still using TSD _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, May 16, 2007 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** Tivoli ITSM = IBM Tivoli Storage

Re: BMC ITSM vs. Tivoli?

Tivoli ITSM = IBM Tivoli Storage Manager. This is not a ITSM type product whatsoever. Historically Tivoli used to own Tivoli Service Desk, which previous to IBM's acquisition was known as Software Artistry's product line "Expert Advisor". The acquisition happened in 1997. Tivoli rebranded eve

Re: Dynamic Value Qualifications

No problem.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Francois - BTT Sent: Wednesday, May 16, 2007 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Value Qualifications Looks like the only option. I will manipulate th

Re: Dynamic Value Qualifications

Looks like the only option. I will manipulate the different parameters on another matrix table with the corresponding values for each parameter and pull them in as suggested. Thx for your patients and help Joe ! Francois -Original Message- From: Action Request System discussion list(ARSL

Re: Support Group Name change in IM 7.0

The Group form is still a valid location to change the Group name. Login as appadmin. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 16 May 2007 3:39 PM Subject: Support Group Name change in IM 7.0 Hi list, We just successfully upgrade from HPD 4.03 t

Re: ITSM 7/LDAP not importing some records

My tests confirm that. By setting the Requester console as their Home Page, we will keep them out of the rest of the Incidents. Thanks, Roger. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, May 16, 200

Support Group Name change in IM 7.0

Hi list, We just successfully upgrade from HPD 4.03 to SD 7.0 this past weekend (with only a few minor issues). However, the need to rename a support group has come up. When I go into the Support Group form from the Application Administration Console however, the Support Group Name is read-on

Re: ITSM 7/LDAP not importing some records

You will not need incident submitter to have the incidents created. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 16 May 2007 2:13 PM Subject: Re: ITSM 7/LDAP not importing some records ** Our users will create tickets one of two ways: 1) An email to

Re: ITSM 7/LDAP not importing some records

I agree on the incident viewer permission giving them too much visibility, trouble is the notifications to the customers send them to the Incident, not to the service request, and send them without enough permissions on the incident (even with Incident Submitter and Viewer) to edit the WorkLog. Th

Re: ITSM 7/LDAP not importing some records

Oops - that CTM:Support Group Association form is just for Support Groups, in which end users would not have records. Rick -Original Message- From: Rick Cook [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 16, 2007 11:19 AM To: 'arslist@ARSLIST.ORG' Subject: RE: ITSM 7/LDAP not importin

Re: Dynamic Value Qualifications

In that case you might need to split up the message into several parts and use the $Field$ part as an actual field selection preceded and succeeded by the 2 different parts of the message coming from the matrix form.. so something like $Part 1 coming from the matrix$ + $Ticket ID$ + $Part 2 of the

Re: ITSM 7/LDAP not importing some records

If you're talking about unauthenticated users, you might be right - I haven't checked that. For the users I am looking at, I don't see a generic record anywhere, unless that's the "General Access" record. I did just see that a record must also be created in the CTM:Support Group Association form f

Re: Incoming emails with attachments (More then one) help tips tricks

Then all you got to do is figure that relationship between the main mail message stored in the mail message form, and the attachment form. I had figured this relationship pretty easily I remember.. there is an association form that stores the relationship. Using that, when your ticket gets submitte

Re: ITSM 7/LDAP not importing some records

Our users will create tickets one of two ways: 1) An email to a certain mailbox (which I will deal with separately) 2) The Requester Console. Are you saying that Incident Submitter is the incorrect permission for that level of use? Rick _ From: Action Request System discussion lis

Re: ITSM 7/LDAP not importing some records

>From my understanding, a generic user has to be in the group that his company belongs to.. when you create a company record, a group for that company with the same company name gets automatically created. The user has to be a member of that group, and the 112 field in the CTM:People form has to be

Re: HTML Editor for Notifications

I use UltraEdit-32. It's costs $50 per copy, but it's worth every cent. It's got a ton of features, but the one's I use a lot with Remedy are: - Color codes code for HTML, JavaScript, shell scripts, and most languages. - An "HTML Tidy" feature which quickly cleans up HTML generated from other

Re: ITSM 7/LDAP not importing some records

Your end users do not need Incident Submitter if you are using the Service Request Wizard for them to create new tickets. I found that the client does not want end users being able to search all incidents since they can do this if they are incident viewers. -Original Message- From: [E

Re: ITSM 7/LDAP not importing some records

Our end users won't be doing much, and we're only starting out with IM/PM, so what I have is: Incident Submitter (which is Incident Viewer + being able to submit tickets) Unrestricted Access General Access (don't forget this one) Rick -Original Message- From: Action Request System discus

Re: How to remove everything after a certain value in a string?

Review the STRSTR and SUBSTR documentation. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 16 May 2007 1:14 PM Subject: How to remove everything after a certain value in a string? ** How can I set a field with the value of another field UP TO a certain

Re: Dynamic Value Qualifications

Using the column as the value in my set fields action in a filter will just take the column value as it is and will not replace the $TT Number$ parameter with the relevant ticket number. This is exactly what I wanted to know is how to do a set-fields and use the pre-configured string value from an

New Atlanta 5.0 - Database based session management

Hi All, Currently we have a portal application integrated with the custom Remedy application accessed through MidTier. This setup is deployed on two web servers with hardware load balancing and enabled session persistence (as required for MidTier deployment in the load balanced environment). Mi

Re: HTML Editor for Notifications

I also use EditPlus for general HTML, and it is especially good for ARSPerl scripting. I have it set as the default editor for cfg files, logs, etc. on my servers. It will open log files that are in use, and offer to reload them when they update, so it is a great monitoring tool. Christopher Str

How to remove everything after a certain value in a string?

How can I set a field with the value of another field UP TO a certain value within the string? For example: 'Body' = "I approve this request. STOP HERE - xx" How do I remove everything from STOP HERE on? Thanks! Carol This message and any attachments are intended only

Re: ITSM 7/LDAP not importing some records

What permissions are you automatically assigning to the new customer records with this process? I was expecting to need Incident Submitter, Incident Viewer, Asset Viewer, and KMSAC-KMSUser. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://

Re: TEST: I'm missing in ARSLIST

Igor, This one came through. I see that this one went to arslist@ARSLIST.ORG and the one you sent me directly went to [EMAIL PROTECTED] You must have more than one address in your address book for the list. Dave From: Action Request System discussion list(A

Re: Incoming emails with attachments (More then one) help tips tricks

Joe, You are correct I do see them being placed in there Dan From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, May 16, 2007 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming emails

TEST: I'm missing in ARSLIST

: Igor Ivanov - Remedy Sr. Developer : Business Line Application Support Team : Office of the CIO : GSA Federal Acquisition Service : Ph: 703.605.1837 : ICQ: 239.456.713 "Daniel Bloom" <[EMAIL PROTECTED]> 05/16/2007 01:00 PM To [EMAIL PROTECTED] cc Subject Re: I'm missing in ARSL

Re: Login.jsp or Login_Common.jsp and Authentication Error Message

Yeah, I thought I saw that same message before as well, which means I messed something up. Thanks Kyle Tony Worthington wrote: I'm not sure about the authentication message related to the authentication field, but I see an authentication error when the Remedy server is down. (patch002)

Re: HTML Editor for Notifications

Editplus (http://www.editplus.com/) is a great text and HTML editor. I use it alot for Remedy and Web related work. It has plenty of features including color coding, ability to drag and drop html tags, and regular expressions (it makes short work of translating sql queries to Remedy searches)

Re: ITSM 7/LDAP not importing some records

Joe, and all, what I wanted to do was to create some basic permissions for the 90+% of the LDAP people that were not Support people, and I wanted to do it quickly. Rather than spend half my day futzing with import scripts and such, what I did was create a Filter that emulates the actions of the C

Re: HTML Editor for Notifications

** Eversoft First Page 2006 at http://www.evrsoft.com/. It creates small files, lets you view the page without a viewer and color codes the text. ** v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} __20060125___This pos

Re: HTML Editor for Notifications

I'm a big fan of PSPad (www.pspad.com) and Crimson Editor (www.crimsoneditor.com) - both freeware. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, May 16, 2007 10:51 AM To: arslist@ARSLIST.ORG S

Re: HTML Editor for Notifications

I agree with Stephen and Eli. Use any simple text editor. I have found that Front Page adds a lot of extraneous html coding that often is absolutely not needed and can be removed. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECT

Re: HTML Editor for Notifications

I've been using Dreamweaver. I'm not very good with HTML, so I use Dreamweaver to get it looking the way I want, but then I still check the code in Notepad to be sure there's no extraneous junk. From what I hear, Front Page is probably a poor choice, as it's biased toward the way Internet Explorer

Re: HTML Editor for Notifications

http://www.textpad.com/ If you really want control over how your html looks, learn to write html. Axton Grams On 5/16/07, Suwanski, Ron <[EMAIL PROTECTED]> wrote: ** Hi all, Just curious to see what Web editor people are using to create HTML Email Templates. I was using Front Page but w

Re: HTML Editor for Notifications

I know what not to use Word adds all kind of junk and it seems to change some of the coding after you're done. I'll stick with notepad Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Suwanski, Ron Sen

Re: HTML Editor for Notifications

Notepad.exe. I wanted to make them as small in bytes as possible. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Suwanski, Ron Sent: Wednesday, May 16, 2007 12:30 PM To: arslist@ARSLIST.ORG Subject: HTML Edit

Re: HTML Editor for Notifications

I've always used Notepad for creating HTML documents. A friend of mine used Coffee Cup which looked pretty cool; it color-coded your HTML for easy viewing and editing and it didn't add all the erraneous crap that Front Page does... Cheers! From: Action Reques

Re: Dynamic Value Qualifications

It looks like you do not need the external keyword.. All you need to do is use the column name that contains this message in your notification matrix form, to send that sms message.. Have some sort of a primary key in the notification message form that would be used to identify which message you ne

HTML Editor for Notifications

Hi all, Just curious to see what Web editor people are using to create HTML Email Templates. I was using Front Page but when the email gets sent out, it does not look right. Thanks. Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMA

Re: Dynamic Value Qualifications

Say I have a Notification Matrix form called form A. In this form I store records i.e 001 $USER$ has submitted ticket $TT Number$ 002 Trouble Ticket Number $TT Number$ has been assigned to user $Assigned To$ Then I want to create sms message instances on another form bas

Re: Login.jsp or Login_Common.jsp and Authentication Error Message

I'm not sure about the authentication message related to the authentication field, but I see an authentication error when the Remedy server is down. (patch002) -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Kyle Whitley <[EMAIL PROTECTED]> Sent by: "Action Request System discussion li

Re: Dynamic Value Qualifications

What do you mean? Give me an example.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Francois - BTT Sent: Wednesday, May 16, 2007 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Value Qualifications Joe Is there a

Re: Dynamic Value Qualifications

Joe Is there a way to use the XTRENAL function as the value of setting a field? Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: 16 May 2007 06:15 PM To: arslist@ARSLIST.ORG Subject: Re: Dynamic Valu

Re: Incoming emails with attachments (More then one) help tips tricks

Do you see the attachment being received in the AR Email Attachment form? I think that's the form that is supposed to receive attachments. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Dan Caissie Sent: Wednesday, May 16, 2

Re: custom login.jsp per application

What about the user's client side browser cache? Maybe that's the issue? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Aaron Keller Sent: Wednesday, May 16, 2007 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: custom

Re: Dynamic Value Qualifications

Neha, I do want to set a field with the qualification string BUT I want Remedy to replace the variables in $ with the relevant field values as part of the procedure. Hope it make sence. This must all happen on filter level. Francois -Original Message- From: Action Request System discus

Re: Dynamic Value Qualifications

Use the keyword EXTERNAL() and insert that field containing that qualification in this keyword.. eg EXTERNAL($QualificationField$) Note that the values of KEYWORDS such as $NULL$ in a Qualification field should be entered as $\NULL$ to escape the $ sign. Else the Keyword would get directly transla

Re: Dynamic Value Qualifications

Hi Neha, That is great and will work from the client side but how will this work on filter level. How will I pass the qualification string in a set-fields of a filter? Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Incoming emails with attachments (More then one) help tips tricks

Hey everyone I'm now working on having incoming emails setup to create a Help Desk ticket with attachments 3 or more. I'm just starting out with incoming emails so I'm still reading the PDF's for the email engine. Right now I have incoming emails creating a new ticket and assigning it to the He

Re: custom login.jsp per application

Hmmm... flushed the cache several times over the past couple hours. I've found, however, that doesn't change anything unless I also close and reopen the browser. But that's a rant for another time. The user definitely has permissions to the app and forms within. Besides, this issue is before t

Login.jsp or Login_Common.jsp and Authentication Error Message

I just want to verify that an authentication error message still exists on mid tier 7.0.1 patch 002. I have modified the login.jsp and login common.jsp to remove the Authentication field and now the Authentication error message doesn't appear when I an incorrect password or user name is entere

Re: Dynamic Value Qualifications

As per your requirement, what I understand is that: - 1)I have created a Qualification field on form A and created the Active link on it having the Set Field Action Value as $USER$ + " has logged ticket " + $TT$ + " with CTI " + $Category$ + "," + $Type$ "," $Item$ a

Re: BMC ITSM vs. Tivoli?

Doug, have your people look at the Forrester Wave pdf (which you can get from BMC's web site) that compares Service Desk platforms. The Tivoli suite isn't in there, but about a dozen other (including BMC) are. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL P

BMC ITSM vs. Tivoli?

Hello ARSList Wizard-folk, One of my co-workers has become enmeshed in a comparative analysis of BMC Remedy ITSM and IBM Tivoli ITSM. His group was all set to go with the ARS-version 7-based Incident, Problem, CMDB, & Knowledge canned applications when someone asked, "What about Tivoli?" I am

SSO & Remedy

After looking at the archives I just wanted to put out some feelers to find out what people are using for SSO. I am more interested in a Mid-Tier SSO solution but would love to hear about Thick Client SSO as well. -Scott sbarr at rim . com "The sing

Re: License Monitor

Igor, Not sure this email went to the list but I'll reply back through the list. We're very similar. We have 123 floating and 63 fixed licenses. Between 9 and 11 we will peak at between 180 and 200 concurrent users. These users are anywhere from the Czech Republic to Mexico and California with t

Re: Dynamic Value Qualifications

Joe, It should read String rather than Qualification. It might not be possible but. This is specific to setting a Value of a field in a set fields action. At present you have to build this string using the fields list menu. I'm trying to see if this can be read from a table re. example.

Re: custom login.jsp per application

Aaron, Check the following: 1) Have you renamed the home page to something else and not flushed the mid-tier cache? 2) Have you renamed a view of the home page that has that has to be displayed? (It may not be this as usually if the view has been renamed or doesn't exist, the system shows you the

Re: What does this error mean?

Neel, ARERR 91 errors are generally connectivity errors. Check connectivity points like host resolution, RPC services, etc.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of SUBSCRIBE arslist Neel Sent: Wednesday, May 16

New Open Source .Net App Available - ARS_KBImport

I just released a new .Net console application on ARSWiki that provides the ability to automatically import kb web pages into a Remedy form. Once in Remedy, you can perform searches using regular ARS search options (equal, not equal, like, and, or, not, less than, greater than, etc.). Periodic

Re: OT:Humor - Top 10 Things Men Know About Women

Okay, this time I am serious: Yesterday half the traffic was the attempts at humour. Granted there is a pent up demand and a need for comic relief, and certainly dealing with ITSM7 and the BMC web site were sufficient cause to allow me to ignore yesterday. BUT PLEASE can we stop this until at lea

custom login.jsp per application

We have several web apps, and users of one of them would like to see a login page that is different from the others. Seems simple enough, and I'm sure I'm missing the obvious. Any suggestions? We're running 6.3 server and mid-tier, on solaris The 6.3 docs say very little - basic guide p.453 sa

What does this error mean?

Hello my fellow listers, We keep seeing the following error in our production environment in email log (stderr). May 16, 2007 1:50:51 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Cannot open catalog; Message number = 91 RPC: Unable to send; System error Can anybody tell

Re: Manual Removal of Forms from Database - RESOLVED

Hi, I am just sending a note to let everyone know that my plan below seems to have worked successfully. After updating the rows in the ARSCHEMA table and a stop/start of the system, the forms became visible again in the Admin tool. I then proceeded to delete those forms. I have not noticed any

Re: Dynamic Value Qualifications

Are you talking about writing a dynamic qualification or writing a dynamic string in that format in some field??? If you are talking of writing a dynamic qualification, I'm afraid you need to explain what you want to do a little more clearly. What do you want the result list of that qualification t

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