Subject: Building a Demonstration Laptop
Any recommendations from the list on what makes up a good demonstration
Laptop ??
Memory ??
Database ??
Remedy licensing ??
Thanks in advance.
George T.
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For ITSM 7
Laptop: the faster the better
Memory: 4GB or more
Database: whatever you are comfortable with, Oracle does have a free version
Remedy Licensing: Negotiate with sales be sure you have at least 3 fixed
licenses for each application
-Original Message-
From: [EMAIL PROTECTED]
To
All,
We are having an issue with performance across the pond to our
India location. Currently, we have one HPUX server here in the States
with a dedicated network line overseas. Now, granted the line is not as
big as it should be and I know that Remedy is resource intensive, but is
t
Hey listers,
I did a search but didn't find anything on this potential bug (that or my
search fu is weak). I have a user who is ready to go to his director and
buy a vertical application rather than deal with this problem in Remedy
any longer...so any help would be appreciated.
The environmen
I think it depends what you are demoing.
I avg about 2-3 demos/day of Kinetic Request.
My environment:
Dell Laptop (1 year old) - 1GB memory - Windows XP (Remedy UT 7.0, IE 6) +
VMWare Player
My Remedy:
VM
Linux
Oracle 10 Unicode
ARS 7
Mid-Tier
Kinetic Request web engine
Configured to use 534MB
Hi,
The AR System is not resource intensive. Some applications may be though,
in one way or the other.
My experience is that bandwidth is typically not the problem in situations
like this. It is the number of calls between the client and the server
rather than the amount of data in the transactio
There was a brief discussion on the List about a year ago right after
ARS 7 and ITSM 7 were released with their new licensing scheme.
I think it would be great to have a demo notebook with most or all of
the ARS 7 family of products. If you purchased all the regular licenses
then it would prob
Hello all,
I have a very vexing problem that we haven't been able to solve for
weeks.
We're running Remedy 6.3 with the Asset App and the CMDB 1.1 Patch 4.
We're trying to add new attributes at the BMC_ASSETBASE level, but after
about 25 minutes of running the arcmdbd process dies with a
Actually, I really, really wish that they would produce a developer-only
version of their software, including not just the core technology, but
the applications as well. Lots of other companies do exactly this,
including Microsoft. For all the grief that I give those guys at expos,
I have to ad
I had an error occur with CMDB 2 that may help. Be sure that the datasae name
of the field you are adding is unique. If the name is on any CMDB form the
adding of the attribute will fail similar to what you are seeing. I was able to
review the error log in version 2 to tell me where it failed.
I don't know if this applies to you but I have been told via the list that
if you have a slow link between client and server and are using Mid-Tier
that you can place a mid-tier the other side of the link (client side) and
although the initial caching will be slow, overall speed to the clients will
I have heard that the idea has some support within BMC, but I don't know how
close to being implemented it is, or even if it will be. I agree that it's
penny wise and pound foolish of BMC to not allow this.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mai
Hi Boris,
I know we use New Atlanta in midtier but the packet-size is too large
and remedy is very susceptible to packet-drops and now we have decided
to get rid of new Atlanta and use tomcat engine for that. Have you
considered using tomcat?
Neel Gautam
Accenture - Chicago Delivery Centr
Hello fellow listers,
In application we use, we have an extensive use of email in our
application and I want to make sure that users are entering valid email
addresses as we have about 5-10 email errors/day with users entering
invalid email address (with special characters or white-space in
email-
Ther tha codig a calla
Thanks-n-advance;
HDT Platform Incident / Problem Manager & Architect
Robert Molenda
IT OS PA
Tel: +1 408 503 2701
Fax: +1 408 503 2912
Mobile: +1 408 472 8097
[EMAIL PROTECTED]
Quality begins with your actions.
-Original Message-
From: Action Request Syst
Thanks-n-advance;
HDT Platform Incident / Problem Manager & Architect
Robert Molenda
IT OS PA
Tel: +1 408 503 2701
Fax: +1 408 503 2912
Mobile: +1 408 472 8097
[EMAIL PROTECTED]
Quality begins with your actions.
-Original Message-
From: Action Request System discussion list(ARSLis
Sorry for my first 2 replys, the keyboard was stuck somehow and
Micro$oft LookOut(tm)(c) was doing strange things...
Other than coding a run-process-api call, you are stuck with putting in
a bunch of [set] $source$ = REPLACE($source$,"bad_char","") in an
AL/Filter.
Been there-Done-that unfortunat
Hi Neel,
This protocol error occurs when the client and the server's protocol
definitions do not match.
That means your 'AR System portmapper' is not started OR your 'Remote
Procedure Call'(RPC) is not started.
RPC provides End point mapper and other miscellaneous RPC
services.Please check
I have done this via several means ... one is via a arfilter api that is
out there (I think it is called arfperl) ... the other is via a Run
process command to a set fields action...
Set Fields to a temp field
@@:$PROCESS$ /pathtoperlscript/script.pl
There is also a java arfilter api out
Inside ARS itself you have the standard REPLACE, SUBSTR, STRSTR type of
commands. Depending on what database you are using you can leverage
it's regular expressions ability.
i.e. Using Oracle 10 if I want to strip all punctuation characters from
a character field (we will call it zStrTemp) and r
I have heard the "Remote Mid-Tier Rumor" as well, and honestly have
tested it internally and it seems to not hold true, at least for our
environment(s).
We have 6.3 servers (DEV/TEST/PROD) in NA/EU/AP and when I point the NA
web server to AP/EU, it seems just as slow as using the native client.
There is also a "Java Scripting Plugin" that would let you use Java
code from a Filter API call. You should be able to find them (the
Java/Perl Filter Plugins) on the community download site.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then
Has anyone used Riverbed?
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
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Hi all,
I am trying to simply users taking the survey in Remedy. I have a
direct URL to bring me to the RR:SurveyResponseDialog, but the table is
empty. Any Ideas on how I can get that table populated from the
SHR:Survey.
Thanks.
Ron Suwanski
Remedy Administrator / Developer
DeVry
There has been some testing in house with Riverbed for other
applications. It was noted that the compression helped reduce bandwidth
issues. It was also noted that compression does not help solve latency
issues that are inherent with wide area networks and communicating half
way around the globe.
I'm interested in this one also. We have a requirement for Kerberos also.
-Geoff Endresen
Amazon.com
On 5/16/07, William Rentfrow <[EMAIL PROTECTED]> wrote:
** I've never done this and I now have the need to do it - I seem to
remember reading it was possible but I do not have the information i
Hello List,
I hope you are all well.
I have a contract of 8-10 weeks starting asap in the US with the
following skillset requirements:
:: CMDB v2
:: Topology/Discovery v1.4
Please feel free to pass this on to anyone you think might be suitable.
If you are not based in the US but wo
Are you really-really sure you want to suppress the whole error message
for EVERYONE on the server?
The message is:
This record has been updated by another user since you retrieved it.
Which means that if you disable this message, you are disabling this
checking for everyone. Probably n
And yes - I know it's the AREA LDAP for authentication - I just always
confuse the two :)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey Endresen
Sent: Thursday, May 17, 2007 10:42 AM
To: arslist@ARSLIST.ORG
Su
One long-standing trick to suppress the 1203 on a per-transaction basis
is to use direct SQL to back up the Modified Date to the time the record
was loaded into the client.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
If you can execute a JavaScript function, you might be able to use this:
function not_valid_email_address_string (string) {
//
//
-
//
-
// Review the string primitive provided a
If 'Body' = "I approve this request. STOP HERE -
xx"
'tmpBody' = SUBSTR($Body$, 0, STRSTR($Body$,"STOP HERE"))
I think this will work.
The STRSTR($Body$,"Stop Here") should return you the index of the first
letter in "Stop Here" (this is of course assuming yo
The kerberos api is very well documented and formalized. If someone
wants to write an open area plugin for this I will gladly provide the
hosting for the project. This would be a fun one to write, but I am
up to my eyeballs in an a new ardbc plugin at the moment.
Axton Grams
On 5/17/07, Willia
Chris, you forgot the most important. I've already learned this in my
five years of being married.
11. Whatever the problem is, it's always the man's fault.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Wo
OK, guys, you heard Dan - let's save it for tomorrow, ok?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Thursday, May 17, 2007 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Humor - Top 10 Things
Hi Remedy Users
I have a weird problem that has just occured. When my users put in a ticket
they have an option to check their locations. If it is incorrect then they
change it. My users now cant do that. They get error 331. The error
states that they do not have permission to change that f
Did you mess with the Submitter Mode at all. I think depending on the license
type being used if set to Changeable, users may get this error. If set to
Changeable then try setting to Locked.
Coby
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
Hmmm
I am brain dead today. I cant find the submitter mode. :(
On 5/17/07, Coby West <[EMAIL PROTECTED]> wrote:
** Did you mess with the Submitter Mode at all. I think depending on the
license type being used if set to Changeable, users may get this error. If
set to Changeable then try
Open Remedy Administrator, select your server and then click >File>Server
Information then go to the Licenses tab.
Coby
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Katherine Hoffner
Sent: Thursday, May 17, 2007 10:21 AM
To
Ok...you are the best...
My settings are on changeable. I will set it to locked.
On 5/17/07, Coby West <[EMAIL PROTECTED]> wrote:
** Open Remedy Administrator, select your server and then click
>File>Server Information then go to the Licenses tab.
Coby
-Original Message-
*From:* Ac
It worked
I just want to say to everyone If this group didnt exist...Remedy would
be harder to use. Everyone who uses Remedy should know about this group.
On 5/17/07, Katherine Hoffner <[EMAIL PROTECTED]> wrote:
Ok...you are the best...
My settings are on changeable. I will set it
Hi Katherine,
Sounds like someone has been developing. Is it at the logon screen
or if it's after you logon what form is it on? Which ever screen it's
on, I would see when the last time it was updated. It may also have
the logon id of who updated it.
Thanks
Steve
On 5/16/07, Katherine Hoffner
I'm using a View form with ARDBC LDAP to get user information from
Active Directory. The form connects to the LDAP/Active Directory info,
and an escalation periodically pushes info from there to SHR:People.
It's working fine, except:
When I attempt to open the view form in Administrator, it clocks
You are going to have to work with the vendor on this one. Sounds
like what my plugin server does when my ardbc plugin overwrites memory
it doesn't own.
Axton Grams
On 5/17/07, Ron Legters <[EMAIL PROTECTED]> wrote:
I'm using a View form with ARDBC LDAP to get user information from
Active Dire
Did you increase the timeout setting to like 5 minutes?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, May 17, 2007 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP
You
Have you tried creating an active link that fires on window open of the
RR:SurveyResponseDialog form to perform a Change field action that
refreshes the table in ?
John Kenny
Burntsand Inc.
Manager, Solutions Architect
Office: 416-234-3837
Cell: 416-992-9913
Email: [EMAIL PROT
Sorry - which timeout setting would that be?
Thanks,
Ron
Tools Admin
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin
The Need to Sync timout on the External Authentication tab of the Server
Settings. Setting that to 300 (seconds) worked for me.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, May 17, 2007 12:
Found it.
Rats - It's already at 300.
Thanks,
Ron
Tools Admin
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and L
Is your plugin set for the FQDN of your DC/domain? Try an IP address of
your DC.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, May 17, 2007 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem wi
OK, guys, I think my User tool is possessed or something. Before I start
praying over it, I thought I'd see if a more natural cause is in play here,
and/or whether anyone else had seen this happen.
I am logged into ITSM 7.0.2 p3 (Incident) as a Support person, and have
three windows open in AR u
Thiru,
Since you are creating incident records in HPD:Help Desk based on email
messages,
would you please explain what email messages you are trying to view? Do
you mean
that you would like to display the same email message that was used to
create the incident?
Hussain
On Wed, 16 May 2007 21:31:2
We only use email for outbound notification. I am trying to test using
inbound email for ticket creation. I can not get any emails to be picked
up by the Remedy Email app. I have an inbound mailbox setup using Imap.
I tested the Exchange email account and it is receiving email messages
but they nev
It sounds like your Exchange Admin has disabled IMap access to the
Exchange Server
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, May 17, 2007 3:35 PM
To: arslist@ARSLIST.ORG
Subject:
Ron,
I had a similar issue though it didn't cause the termination errors.
Even increasing the timeout to a maximum of 10 minutes didn't help. I
wound up having to change my ARDBC settings to a more specific base DN.
Instead of dc=domain,dc=com I used OU=users,OU=mysite,dc=domain,dc=com.
I don't
Rick,
I just sent an issue similar to this to BMC Support. Here's my
scenario...
Running UT 7.0.1 p2 as well... I have a 'Control Panel' type form with
a table field on it list a number of tickets from a 'main ticketing'
form. Drill-down is disabled and there is an active link that fires
Yup - I see the same things, Mike. If the forms are maximized, it happens -
if not, it works as it should.
Definite bug. I wonder what they did to break something that's always
worked just fine?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
I've seen this with V7 Patch 1..4 and BMC has a ticket open on the Admin
Tool & User Tool concerning this.
SW00258952
ARBDC-LDAP-Base-Dn config parameter spelled incorrectly from ARDBC LDAP
Configuration form
1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE)
7.0.1
2. STEPS TO REPRODUCE:
Open ARDBC
Good question...
I sent Support a .def file containing two simple forms (a regular form
and a display-only form with a table field that points to the regular
form) and an active link that fires on return/dbl-click on the table
field plus and .arx file with a few records in the regular form to u
See, that's the weird part. I assumed that an AL was doing that, and turned
on the logs to find out which one - the logs were completely empty of any
workflow mention. I'm going to try to find the AL that's doing the original
Window open command from the console and see if changing the window dis
OK, something is definitely borked. Here's what I did to test this:
Opened up the HPD:COI:Details_100_OpenIVR Active Link. It is the only AL
associated with, and that fires on, the View button on the Incident Console,
and it opens the selected record - IN A DETAIL WINDOW ONLY. So, to test
that
timing test 8:31pm EST
[brought to you by someone that has
chewed up 1.5 gig of disk space and hits
the web pages every second]
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Answe
Hi Hussain,
1) We don't want to replicate the file attachments. Hence, the
attachments are to be left in the email and to make a relationship
between email and the incident record.
2) 'Service Desk' requirement to view the original email.
Regards
Thiru
___
Scott,
Yes you are right. A lot of the people involved with Maximo are
ex-Remedy(BMC) especially from sales and marketing.
IBM's product and service portfolio still represents a challenge though,
since they have a global alliance with BMC and historically they have been,
and still are (
http://w
Hi Thiru,
We have done the EXACT same thing except we don't send formatted emails,
as customers denied to send formatted emails. We use free form emails.
However, what we have done the following to achieve exactly what you
desire:
1) We have added a field on 'AR System Email Messages'
I have faced slowness issues on the mid-tier HPUX some time ago. I applied
the settings on article KM-00018220 and it really worked well. I also
remember a great white paper on how to improve and measure mid-tier
performance, but I can't find it in the dark, dark depths of the new support
web
We have an application in which we have some data from ORACLE through feed
run.In this data there is a column "Title".Now, if the title of that person
is "A",then i want to set a particular flag in 'ORACLE'.For a particular
user, if the flag is set in 'ORACLE',then that user needs to be added in a
I will be out of the office starting 05/18/2007 and will not return until
05/21/2007.
I will respond to your message when I return.
Pl. contact Joe Mazurowski (200-1477) if you need any assistance.
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Hi All.
I'm trying to locate an ARSPHP version for Windows. Does anyone have a
copy compiled for the windows environment (rather than Unix).
Thanks.
Regards,
Simon Beach
Systems Architect
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I was not suscribed to arslist, I´ve been registered and I hope anyone can
see my post now.
Thanks a lot.
Enrique Palazuelos wrote:
>
> Hello,
>
> This is my first post, please excuse my terrible english.
>
> We have an ars server and a midtier server connected to. The ars server is
> config
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