Hi Robert,
Thanks for the information.
Anyhow this solution is not working. Remedy stores the attachments in
the following way number of characters,no of bytes(i am sure. but
it might bytes),filename with extenstion.
I am not user this TR and DB can apply for attachement fields.
can any one
You cannot compare the file contents, but using TR you should be able to
detect that a file was attached again (if the DB value wasn't $NULL$). The
value contains the file size in bytes, the compressed size in the DB and
the full filename on the client.
Also note that user cannot change the
Hi Hugo,
Let me explain the scenario.
(A). First user attached a file name called test.txt which contains
characters Test. The second user overwrite this file into new
filename called test2.txt which containts Test2. No both file name
and number of characters are changed.
I wrote one filter
Meenakshinathan,
Just to verify ( Because Attachments in ARS are a special thing
when compared to the other ARS data types.)
There is an attachment Pool field named What on this form?
How many attachment fields are in this pool and what are their names?
Is it possible that your filter it
Trapping these scenarios is not easy. What we are doing is removing the
choices from the attachment pool and adding buttons for that functionality.
Then when the button is pushed we copy the attachment to an audit form and log
who made the change.
Dave
--
[EMAIL
Morning,
This should be easy, but I can't find the answer. In the Operation
Ranking form for Server groups, which Operation controls the sending of
alerts?
C
Christopher H. Pickering
Remedy System Administrator
Premiere Global Services, Inc.
100 Tormee
Yesterday, I had a batch of bad people records that I had a user fix in a
csv file and then imported with the People ID to update the relevant
records. That occurred successfully. What confused me a bit is the last
modified by and last modified date fields didn't update as I would
expected.
Hugo,
Your post got me thinking: How can you determine if the file contents
have changed? I have wanted to create something like this for a
while... so I just wrote this SQL Server 2000 function that returns the
checksum of an attachment field (actually any field of Image data type.
The current
Ben,
Import is stealth unless you map values to last modified fields. Was this
way on 5.1.2 and is this way on 7.0.1P2.
Susan
On 8/2/07, Ben Cantatore [EMAIL PROTECTED] wrote:
**
Yesterday, I had a batch of bad people records that I had a user fix in a
csv file and then imported with the
Sorry newb question, but I guess I never really looked. Ok thanks for
clearing that up.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Susan Palmer [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
08/02/2007 10:08 AM
Please respond to
Hi Dave,
Can you please explain some more in detail when you are getting free
time, how did you implement that?. Becoz my application is accessed
via web browser. Users are adding attachments via display only form
and i am having an audit form (Regular form) to store this values. In
the
Hi Satya,
We are not having EIE currently, but are considering to use it so that
we can integrate the CMDB with Marimba for auto-disovery. I have to
investigate more about the functionality of EIE.
Thanks for your tip.
Regards,
Srikanth
On Aug 1, 1:03 pm, satya Kode [EMAIL PROTECTED] wrote:
I only know that because at one time I thought it would have changed those
fields upon import. Now when I import I write an entry to the audit log
about the type of import, who provided it etc. Otherwise its impossible to
remember everything !
Susan
On 8/2/07, Ben Cantatore [EMAIL PROTECTED]
Has anyone take any of the ITSM 7 Advanced Solutions courses? If so what did
you think of the courses and the instructors?
Don
_
Missed the show? Watch videos of the Live Earth Concert on MSN.
http://liveearth.msn.com
Julie,
Thanks for pointing this out!
Curiously, I found that my recent Help Desk 6.0 installation had this same bug
you described, but I could not find it on my now inactive Help Desk 5.5
installation. The filter on the old 5.5 app used the correct value of $Arrival
Time$ rather than $DATE$ to
Hello Listers,
I am running, ARS 6.3, Oracle 9.2, Sun OS.
and I was wondering if anyone can point me in the right direction for
using perl to save attachments to Remedy. I am using perl to parse
incomming emails and then save the information to a Help Desk 6.3 ticket.
I am using the
Hello,
This might be a dumb question, but I haven't found the answer on my own
yet, so I'll ask the experts here while I continue to look for it in the
manuals.
I am setting up a new AIX server for a fresh install of ARS 7.0. Is there
a requirement to have a JRE installed on the ARS Server?
There's a couple of things to remember here gang.
The CTM:People Permission Groups form is keyed on the RequestID field
from the CTM:People file. If you're going to import records into
CTM:People, you'll need to use the associated RequestID in order to
create entries in CTM:People Permission
Thad, the client level JRE is no longer required for Mid-Tier, but I
recently found out that it IS required for use by Flashboards 7.x. I think
it's also required by ARS (and thus, on the AR Server) due to some Java
applets like the Data Visualization fields, but I haven't formally tested
that.
In my integration, I added filters to CTM:People to push to those other
forms when a record is created by AR_ESCALATOR. We have a standard set
of permissions for support staff as well as end users, making it much
easier to do in an automated fashion.
-Original Message-
From: Action
If you run the AR Email Engine on that server, you will need it.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, August 02, 2007 12:54 PM
To: arslist@ARSLIST.ORG
I believe you need it if you want to consume other' published web
services...?
J.T.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, August 02, 2007 10:54 AM
To: arslist@ARSLIST.ORG
It seems that the problem is that we were using Arial and the 7.0.1 User tool
doesn't render the pages correctly with the Arial font, although the Admin
tool does.
Can anyone else verify this? I'd like to know if this problem is unique to
our installation or a general bug in the v7 User Client.
It seems that the problem is that we were using Arial and the 7.0.1 User tool
doesn't render the pages correctly with the Arial font, although the Admin
tool does.
Can anyone else verify this? I'd like to know if this problem is unique to
our installation or a general bug in the v7 User Client.
That was faster than reading the manuals! I should do this more often.
:-)
Thank you,
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Pierson, Shawn [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
I will be out of the office starting 08/02/2007 and will not return until
08/06/2007.
I will respond to your message when I return. If this is an urgent matter
please call the Help Desk at 828-2227.
___
UNSUBSCRIBE or
That was actually the part that confused me the most. From the
Integrating manual (pg 82):
--
Chapter 6 - Web Services
Java runtime environment considerations
AR System web services require that the Java Runtime Environment (JRE) on
the system running BMC Remedy Administrator.
If you
The email engine and fb history collector both need the jre on the server.
Starting with 7.1, I am assuming the plugin server will require a jre
to run java plugins.
DV Fields are served by the mid-tier, as are fb images; obviously the
mid-tier requires a jre.
Axton Grams
On 8/2/07, Thad K
I was able to get this to work with your help.
thank you for the suggestions, I truly appreciate it.
Best Regards,
Michael Hirst
Thilo Stapff wrote:
First, the name parameter should rather be
name = $attname,
than
name = @attname,
Second, the ars_CreateEntry function, unlike
Merge has always behaved this way, and the behavior is by design. The
user doing the Merge is only limited in what they can change by their
change permissions to the fields on the form.
Merge can even do things like:
remove data from a diary field
alter the 'Create Date', 'Last Modified By',
Paragraph 1 is about the admin tool ...
A JRE is needed on the machine running the Admin tool if you want to
create a Web Service or create a filter that consumes a web service.
The part of the Admin tool that works with web services requires the
JRE.
Paragraph 2 is about the server ...
A
Hello everyone:
We've run into a very weird problem with DSO and I was hoping maybe
someone's encountered this before.
We have DSO set up between two identical servers. One server is in
Florida, the other is in Ohio. What we do is create a request on the
server in Florida. The
I had to create a tmp field and push the name of the attachment to this
temp field (if the tmp field was empty). Then if the user tried to
overwrite this attachment, I was able to check if tmpfield = new
attachment, if it did not match then I would not let them overwrite the
field. I would make
Also,
This will only work if the name of the file changes, I'm not looking to
see if the data inside of the attachment has changed...
Lisa
-Original Message-
From: Kemes, Lisa
Sent: Thursday, August 02, 2007 4:01 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Attachement Updation
I had to
I have two buttons on a form - one at the top, one at the bottom, that
perform the same function. Can I have these two buttons fire the same
active link?
The information contained in this email may be privileged, confidential or
otherwise protected from disclosure. All persons are advised
Nope. There's only one button that can be connected to an Active Link.
Just make a copy of the AL, rename the copy appropriately, and change the
button.
Rick
On 8/2/07, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote:
** I have two buttons on a form - one at the top, one at the bottom,
Sort of... You can have one button that does the actual work and the
other button uses a Run Process of Perform-Action-Active-Link 1 field
id to push the first button
HTH
Mark
//SIGNED//
MARK A. WORLEY, Contractor, 2 SOS/SYOS
Remedy ARS Support, SAIC
Commercial: (402) 294-8226
DSN:
Hi Michael,
You can't assign a single active link to two buttons, but you can get the same
effect using a run process.
Create whatever active links you'd like have fire for Button A as normal.
Create an active link for Button B who's sole action is to perform the
following run process:
Or build an active link guide
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rick Cook
Sent: Thursday, August 02, 2007 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Two buttons - one active link
**
Nope. There's only
Norm,
I think your not seeing the whole picture here.
You speak of filters and sql logs. Where is the filter logs in your
analysis? Where are the filter/sql logs from both servers? (or maybe
you just left that detail out?)
Now with that aside... I am also confused about what transfer is the
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