Re: OSX 10.5 + Safari + ARS 7.1 = :)

Now that OS X 10.5.1 has been released with security patching for many of the problems in 10.5.0, I have been brave (or foolish) enough to upgrade several machines to 10.5.1. It was partly out of irritation. Last week I opened a new ticket with BMC on the problems that Safari 3.0.4 has with ITSM

Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

We're using Remedy AR 5.1 | Mid-Tier 6.3 and we've been having these caught exception errors for the longest time. Though recent reports to us looked like some could be an issue of localization. Frequent reports to us of people encountering this usually comes from users accessing the Mid-Tier in Eu

Re: How to stop a CREATE/MODIFY operation

Thank you Rabi! That's the workaround even we are planning to implement if we do not find a solution. Thank you for the help! Regards, Phani. Voip: +44 20718 25413 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Trip

Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

We have been having this problem on the standard ITSM products since version 7 We run ITSM 7.0.2, ISS and Apache servlet on ARS 7.0.01 patch 2 We only run XP SP2 and some users using IE6 and IE7. Any can experience the problem. I tried the http 1.1 option and it worked on oen workstation but not

Re: ITSM 7 - Demo Server

Claire, If you get hold of a picture of the on-call screen, it will tell you a longer story than doing a demo. See ITSM config guide. There's not much do demo about paging, which is what the on-call feature does. It does NOT do assignment.i9 Here's ITSM 7's on call feature in a nut shell. I am try

Full Email Address

Hi List, In AR Message FORM, Incoming mailbox (MAPI) emails come in with Display Name, not full email address. Is there a flag that I need to set in Remedy Email Engine or Exhange Server so MAPI emails coming in will give me full email address (From, To, Reply To etc) Thanks,Tricia __

JOB: Tier II Systems Administrator

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JOB: Senior Remedy Admin Developer

Hello ALL! I have a long-term (contract to hire if preferred) opportunity in San Antonio, Texas. Please see all details below, and call me if you are interested! Location: San Antonio TX Duration: 5 year contract, 1 year intervals. Pay: DOE, W2 (depending on experience) Details: MM

JOB: Senior Remedy Database Integrator (Tier III Interface)

Hello ALL! I have a long-term (contract to hire if preferred) opportunity in San Antonio, Texas. Please see all details below, and call me if you are interested! DESCRIPTION OF WORK: This individual will be responsible for architecting and implementing BMC Atrium (One Million Plus CIs).

[no subject]

Tricia: If you configure the "AREA ARDBC..." form, you will be able to access LDAP directory as if it was a Remedy form and then you can run any kind of workflow on it to have users select a person and email that person. Look for "ARDBC LDAP" in Remedy's docs or BMC support site knowledge base. It'

Alert tool - ARS 6.3

Hi List, I am trying to setup and configure the Alert Tool on a Remedy Server running v6.3 patch 022. Can anyone confirm if the protocol for this is UDP, and if there is any decent documentation out there. What I'm finding is I need to setup a listen port on the Alert Tool and an outbound port on

[no subject]

HI List, I would like to use LDAP with Active Directory to create outlook address book for user to choose whom to email to. I tried to allocate an article by Doug Reif "Using AR System's LDAP Functionality to Communicate with Active Directories" back at RUG 2004, but cannot using knowledge bas

Re: Adding an escalation target in an SLT

Chris, You got the right idea. Add a message. Then add a "set tag" filter to cause notify like the ones at and above order 800 on Incident/Change forms. These filters would look for a flag set via a set field action on your milestone's action and on detecting the flag trigger the notification of

Re: Remedy Active Link Question

Yes, getting radio buttons to fire based on radio button selection isn't obvious. When creating your AL, select the radio button and then set the EXECUTE ON to RETURN/TABLE DBL-CLK. It's a bit counterintuitive. -Original Message- From: Action Request System discussion list(ARSList) [mail

Remedy Active Link Question

Is there a way to make an Active Link fire when I change the selection of a Radio Button to show/hide fields, based on the value of this button (And have it fire as I select the value, not based on losing focus, etc)? Thanks! M

Re: ITSM 7 - Demo Server

Well, to be fair, look at the functionality yourself, or at least have your BMC rep demo it before making your decision. It may be that the functionality DOES fit how you want to use it, or could be easily customized to fit it. Rick On 11/19/07, Sanford, Claire <[EMAIL PROTECTED]> wrote: > > **

Re: OT: Looking for photos from the last two UserWorlds and past RUGs

Dan, I upgraded my forums last night (now, I know how much you like forums, but bear with me here. :-)). One of the new features in the latest version is embedded Galleries. :-) I have set one up for the community at: http://www.mattreinfeldt.com/forums/ubbthreads.php/ubb/postlist/Board/27/p

Adding an escalation target in an SLT

We are implementing ITSM 7 and have recently been looking at Response Service Level Targets. I see that there are currently milestone templates that can notify the Assignee and Incident Manager via the Notification engine. Has anyone added an additional template to notify another role (I'm thin

Re: External customers viewing tickets

Rick This is basically what we are proposing. The customer will see his tickets or his groups tickets in a table field. Click on it to open a display only form to show him what we want him to see. Give him the same form if he wants to submit a ticket and also provide a customer survey displa

Re: ITSM 7 - Demo Server

Our On-Call is a huge mess! We have 42 on-call group schedules. Maybe 10 are the same. It sounds like the on call functionality included is not what we need. Our management wants Remedy to look at the CTI, then the assignment group (which could be up to 3 different ones based on Region) and a

Re: External customers viewing tickets

Good idea, Dan. I think I would lock it down further by doing what ITSM does - show the user's tickets in a table field, and restrict (if you wish) their ability to open the individual items from that in a Dialog only. Give them columns that show the Status and other basic info, and maybe a means

Re: ITSM 7 - Demo Server

I can't recall seeing any of my customers say that it was set up in a way that really matched how they currently use "on-call". Some of the architecture and naming needs to be updated to fit how people do it now vs. 5 years ago, when it was probably quite adequate. So, props for having that funct

Re: New installation of Mid-Tier displays only blank page

Probably not the fix for you as you mention just a blank screen, but may be worth checking... *Symptom: "Page not found" errors on Mid Tier 7.x installation with MS IIS and Tomcat* You might have a problem after you install BMC Remedy Mid Tier 7.0.01 using Microsoft Internet Information Services

Re: External customers viewing tickets

Janet We are faced with the same issue. We want an external facing web page but we don't want users of that web page from accessing any one else's. An aproach we are taking is to direct the customer to a control panel and restrict what he can see through Active Links. We are still discussing

Re: ITSM 7 - Demo Server

Claire, What functionality are you looking for? While I can't give you access to a server, I can tell you that the portion I worked with isn't very good. There is no email functionality for paging, for example, so you have no option other than something like Telalert if you want to use it. What

Re: ITSM 7 - Demo Server

Claire, your BMC sales person should be able to show you this, and/or set you up with evaluation licenses on one of your servers. Contact him/her to discuss your options. Rick On 11/19/07, Sanford, Claire <[EMAIL PROTECTED]> wrote: > > Does anyone out in Remedy land have a server that can be vie

Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

No but it looks like that HTTP 1.1 setting fixed my problem! I turned off the HTTP 1.1 settings and opened IE up and logged in as the user and the error did not appear and the form appeared correctly this time. -Original Message- From: Action Request System discussion list(ARSList) [mailt

ITSM 7 - Demo Server

Does anyone out in Remedy land have a server that can be viewed remotely that has the ITSM 7 package installed on it? All I want to do is look at the On-Call functionality. The manuals don't give much information about it and it would be the main reason we would even consider moving to ITSM 7.

Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

I forgot to include my Remedy environment, Linux SUSE 9 OS running AR Server 7.0.1 patch 3 (midtier same patch). Ben Cantatore Remedy Administrator Avon (914) 935-2946 "Schryver, Curt" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 11/19/2007 01:49 PM Please r

Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

Any chance the form name or form's view name has any non-alphanumeric character? Such as a "/"? This would cause issue on mid-tier, but in my experience the error would happen consistently... still worth checking --- "Lammey, Peter A." <[EMAIL PROTECTED]> wrote: > Are you on Mid Tier 6.3? We ar

Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

I should have included earlier... Mid Tier: Version 7.0.01 Patch 003 200705081403 Windows Server 2003 R2 Standard Edition SP1 Application server: Windows Server 2003 R2 Standard x64 Edition SP1 Version 7.0.01 Patch 003 Curt A. Schryver 717-810-2109 tel [EMAIL PROTECTED]

Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

Are you on Mid Tier 6.3? We are specifically using Mid Tier 6.3 patch 21 server with Apache Tomcat 5.5.9 and using JBoss Java version 1.4.2_09. All of these are support by BMC but we are getting reports of this same kind of error after I had worked on a number of form updates and enhancements on t

Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

Actually I have the occasional user that gets that. In my environment I found having the user select tools\internet options, then clicking on the advanced tab scrolling down to HTTP 1.1 settings and unchecking the Use HTTP 1.1 setting clears this problem. This is for users with XP SP2 OS usin

Caught Exception errors, Microsoft KB943460, IE and who knows what else

We have a form with several views used globally to submit trouble tickets via the Mid Tier as a Guest user. Basically, any employee could visit the page. In the past, we'd experienced some Caught Exception errors when the page would load; flushing the MT cache seemed to be one of the fixes, althou

Re: Print Hardcopy Notifications?

Shawn, Here is one option; there are probably more... BCC all outgoing email to a separate Exchange account (I do this here but for a different reason). On a computer (not the Exchange server) that has Outlook create a Rule that prints email to a printer (or a pdf file) - either all email or t

Re: New installation of Mid-Tier displays only blank page

It sounds like your JSP engine is not happy - have you checked your Tomcat log files to see if something is failing? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, November 19, 2007 10:42 AM To: ar

New installation of Mid-Tier displays only blank page

Hello Everyone, We have installed Mid-Tier 7.1 on a Windows 2003 server, IIS 6 web server. We used the bundled Tomcat as the JSP engine. We also installed Crystal Reports Server XI. The web server displays html pages OK, but when we try to access Remedy or connect to "config.jsp" from the local

Report Program (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Listers, In the User Tool > Options > Advance Tab, under Report I selected: Use this program to priview reports and browsed and selcted MS Word. When I create a report a preview it, it let me see it in word but if I export it to file it only does

MAPI incoming mail

Hi List, In AR Message FORM, Incoming mailbox (MAPI) emails come in with Display Name, not full email address. Is there a flag that I need to set so MAPI emails coming in will give me full email address (From, To, Reply To etc) Hope it clears and really appreciate if someone can help me

ADM:OT: Looking for photos from the last two UserWorlds and past RUGs

Hi, Please let me know off-list if you have photos you would like to share on WWRUG.ORG and I will provide a spot to send them (or if under 20mg you can send them directly to [EMAIL PROTECTED]). I will then put them on the site and credit whoever sent them. thanks ... Daniel

Re: Print Hardcopy Notifications? (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Will the customer utilize one printer? You can set it up so that a printout (which looks like a notification) always prints to a specific printer. Just use "Open Window", Report to point to the specific printer under Destination or prompt the user for

Re: Webserver issue.

Hi Gary, we are not using any load balancer on our application server regards Rajesh Regards Rajesh Nair SIEMENS INFORMATION SYSTEMS LTD. 130 Pandurang Budhkar Marg, Worli Mumbai 400 018 INDIA Phone: + 91 22 4957665 Email : [EMAIL PROTECTED] -Original Message- From: Action

Re: Webserver issue.

Nair, are you by any chance using a load balancer on your application server (referring to your original email). Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAI

Re: Webserver issue.

Well, if I had to venture a guess based on the little information you've provided, I would say that the midtier being in Ohio USA and the application server being in India is a big part of your problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Print Hardcopy Notifications?

Greetings List! We've setup a series of notifications for one of our customers. They are requesting that these notifications be printed manually as well when email isn't viable, yet have the print outs maintain the same "look and feel" as the emails. I saw in the OLE that there's several "Print"

Re: Webserver issue.

Dear All, This is just an update If i raise a request from the webserver it takes a ages to show the ticket ID assigned, and sometime nothing it just do not do anything. I get the notification from the system about the ticket raised within half minute, but on webserver nothing happen it just

Re: $NULL$ vs ""

$NULL$ = No value ever set for this field or field explicitly set to NULL "" = Field explicitly set to zero-length string or implicitly set to zero-length string by field default rule. The way NULL is handled differs among the various "backing" database systems. Fluxman _ From: Actio

Re: How to stop a CREATE/MODIFY operation

Have an active link that fires on submit/modify. It will present "Accept/Modify" screen. You already have this, I am guessing. When they say reject, throw a friendly "error" message that simply says "Record will not be saved" or something similar. So the error message will appears as a confirmatio

Webserver issue.

Dear All, I have recently configured a webserver. But the performance which i am getting is very slow. Can anyone tell me some settings that can be done or check so that i can improve the performance. Moreover can some tell me how to remove this error " ARERR [9295] Incorrect login paramete

$NULL$ vs ""

What is the difference between $NULL$ and empty quotes ("") ? The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unaut

Re: Question: SLA - Milestones / Actions

If you figure out how work info record is created by ITSM code, you will know what to do. Turn on active link+filter logging on Remedy user then add work info record by typing values on the work info fields and saving the inciden t record. Then see what fields are send to "HPD:WorkLog". You will

Re: unable to read data from Table field more than one time

Peter, I've just red again your email. Could you give more details on what you described please? Specially on step 2 and 4. Many thanks Serouche P Romain ARSlist wrote: Are you using an EXTERNAL qualification for the table field? I assume you are: 1. parsing the CC field to get the first va

External customers viewing tickets

I would like to hear how others have reduced the risk of customers being able to see another customer's records in Remedy. We have external customers that are wanting to view their tickets and related information. One large customer has various departments that it wants to see only their departme

Re: Export Form Data to Excel on Button Action

I love seeing the various methods used to get things. I have seen Jasper Reports used in conjunction with iReport (GUI Front end) to generate actual XLS files. iReport provides a GUI front end similar to Crystal Reports to create reports, and can be run on the command line on the server to gener

Re: Export Form Data to Excel on Button Action

Hi Chris Thanks for the prompt reply I shall try and get back to you on the same. Anesh A Kurian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Ingalls Sent: Monday, November 19, 2007 6:56 PM To: arslis

Re: Export Form Data to Excel on Button Action (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE This can be done in the following way: 1. Create a DDE.ini file in your Home directory 2. Copy the following into the DDE.ini text file [excelrecord] Path=c:\excel\excel.exe Application=excel Topic=system Format=TAB XFRDATA=Clipboar

Re: Export Form Data to Excel on Button Action

Anesh, I have a lot of reports that are generated in Excel format by clicking a button. There are different approaches to accomplishing this. Here are several: The first is the easiest but requires the user to copy/paste the results into a new Excel sheet. In an active link loop through

Re: Export Form Data to Excel on Button Action

Hi Anesh, I did this by creating a hidden view field and a button for generating excel. When you click the button, it sets the view field to a php page that uses a simple ODBC call to pull the data back from Remedy and generate Microsoft excel xml output. The following php calls will popup t

Re: Direct SQL Active Link to query Oracle from SQL Server

It sure would have been nice to have received an authentication error instead of an SQL error then. I love the descriptive errors that we get sometimes. I'm glad you figured this out, and now there is another solution to a yet puzzling error message. Thanks, Gary Opela, Jr Sr. Remedy Developer

Re: table loop issue still NOT SOLVED ... helpppppppppp

James, my fault. It was a typo. Of course my qualif is $Assigned To$ = 'Lists' Dwayne Martin wrote: Serouche, Your qualification "'Assigned To' = 'list'" implies that you want "Assigned To" in Form B to equal "list" on Form B. If you want the Form A "Assigned To" to match Form B "list" it w

Re: table loop issue still NOT SOLVED ... helpppppppppp

Serouche, Your qualification "'Assigned To' = 'list'" implies that you want "Assigned To" in Form B to equal "list" on Form B. If you want the Form A "Assigned To" to match Form B "list" it would be: "$Assigned To$ = 'list'." Or have I misunderstood what you are doing? Dwayne Martin James Mad

Export Form Data to Excel on Button Action

Hi Listers, I require to perform a data export of a regular form to an excel sheet on click of a button. And also that it shouldnt require the user to interact other than clicking the button. I tried by using the Open window action to run a report but here again it requires the user to select a f

table loop issue still NOT SOLVED ... helpppppppppp

dear listers, I have a formA On that formA I have a table loop which reads datas from formB The table has one column1 which reads 'logins' There is a qualification => 'Assigned To' = 'list' On formA I have 2 character "Assigned To" field and another field called "login found" I have built a bun