*Hi Kathy Morris,*
When you use multiple operators to construct qualification criteria,
they are evaluated in the following order:
1. |( )|
2. |NOT (!) -| (unary minus)
3. |* / %|
4. |+ -|
5. | = = = != LIKE|
6. |AND ()|
7. |OR (||)|
Operators of the same precedence are
In the User Tool, click Tools, Options. Select Tab Behaviours. Then select
the appropriate On New value (Keep previous fields)...
Ben Chernys
www.softwaretoolhouse.com
- --- Original Message --- -
From: Al_Remedy [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Hi all!,
I'm working with ITSM 7, Patch 7.
Do someone know how to leave the values after submitting a Request in
HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values
return to blank values in order to submit a new Request, but I want to leave
the previous values in modify
Firstly, thanks Ben,
but I've tried that last week, the problem is that when you set this value,
the mode continues being New, not Modify, that means, the application
thinks that you'll submit a new Request with the same values.
Thanks.
Alberto
2008/5/21 Ben Chernys [EMAIL PROTECTED]:
In the
Ahhh so. I mis-read your email.
This is configurable in ITSM 7. I'm off to lunch now. If I do not see another
pointing out where, I will respond on my return...
Cheers
Ben
- --- Original Message --- -
From: Al_Remedy [EMAIL PROTECTED]
To:
Thanks a lot.
I'll be waiting!.
2008/5/21 Ben Chernys [EMAIL PROTECTED]:
Ahhh so. I mis-read your email.
This is configurable in ITSM 7. I'm off to lunch now. If I do not see
another pointing out where, I will respond on my return...
Cheers
Ben
- --- Original Message ---
From any console, you can click Application Preferences from the
General Functions section of the navigation pane.
On the Incident Management tab, in the Form section, select Reopen in
Current in the 'After New Save' field.
From: Action Request System discussion list(ARSList)
*Hi Kathy Morris,*
Your second part of the question--*
Sometimes when I use LIKE %Mary Smith I find the name faster than if I
type = Mary Smith - never understood why.
*
*
Answer--*
A search on a character field with a QBE match type of Anywhere
performs a full table scan of the database,
Thanks Lisa!,
That was what I wanted!.
Thanks a lot!
Alberto
2008/5/21 Lisa Westerfield [EMAIL PROTECTED]:
**
From any console, you can click Application Preferences from the General
Functions section of the navigation pane.
On the Incident Management tab, in the Form section, select
We've been in production about a year now, and I've decided to start
cleaning up the Product Categorizations (we made the mistake of
importing them from the DSL in addition to our own.) So this morning I
decided to write a quick and dirty SQL statement doing a union between
all the modules we use
Hi,
I hate to compare Remedy to a spreadsheet, but that is probably the best way
to explain this concept. When Remedy creates a form, the database table for
that form has 1 defined index. It is the only clustered index for that
form/table. That index is for the Request ID (field id #1)
. The
What is the best way to move the arerrror.log file to some archive directory
when it becomes a really large file without re-starting the system.
What we are doing to move the file when it becomes big is as follows:
We are using Linux SUSE 10 OS.
cp arerror.log arerror.log.bak
cp /dev/null
Write a cron job to copy and concatinate the file to a archive location and
touch the original file to empty its contents..
You would also manually need to go through the archived file and touch it every
now and then to check the health of your system. If you aren't going to do that
there is no
if I was doing it that way I would simply do a mv arerror.log
arerror.log.bak, but that would severely limit my ability to keep backups of
information that's in that file, the arerror.log file is not constantly
being written to, so its ok to move it while the system is up, if it doesn't
exist when
Hi,
Nothing new compared to Vancouver. Except for the later release date. It
is now planned for early (or Jannuary) 2009...
An open Beta should be available early August for anyone to try out.
The BMC Remedy AR System Development Studio should be easy to learn for
anyone used with the current
Hi List,
I need to use EIE to synchronize data between 2 Remedy servers. All of the
EIE (7.X) documentation explains how to move data between 1 Remedy server
and some other 3rd party application... usually a database or flat file.
Does anyone have any experience configuring data exchanges that
Wouldn't DSO be the more ideal solution for moving Remedy data accross two
Remedy servers? Why EIE?
Joe
- Original Message
From: Marc Simmons [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 21, 2008 10:28:59 AM
Subject: EIE questions
**
Hi List,
I need to use EIE to
Marc, you connect EIE to the underlying Remedy database. Find the table
that you want to EIE to and add it to EIE. Then move the data to that
table. Be careful, there may be workflow that runs when the data would
be entered normally, through the user tool.
Drew
On Wed, 21 May 2008, Marc
Hi,
A couple of more thing...
There were also talk of collapsible panes. When you collapse/expand a
pane, the form will be shrunk or expanded accordingly.
You will be able to put more functionality, such as buttons or pictures,
within table fields.
You will also be able to create column-based
Since the other posts didn't answer your Q:
You are correct. If Remedy doesn't know about an index, it was added through
Oracle.
Cheers
Ben
- --- Original Message --- -
From: Marc Simmons [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 21 May 2008
Hello everyone:
Well, I'm about to reveal my ignorance here, but I need some help
configuring a Home Page on my midtier. Honestly I've never messed with
Home Pages much because I've always used an Init-Form, which opens up my
application's designated home page named ITC-LaunchPad. It works
Try disabling the workflow on your Init-Form that opens the form and use
the Home-Page: ar server setting instead. Multiple clicks to the home
button will (should?) not reopen the form -- at least that's how it works
in the user tool. I'm guessing that since your form wasn't opened through
Hello everyone:
Does anyone know if there's a bug in selection lists in the 7.0 Midtier?
We have workflow that sets customer info from the Active Directory by
pulling from a vendor form. If a user wants to open a ticket for, say,
Wally Cleaver, he goes to the Last Name field, types Cleaver,
Do you have more than 1 view on the Vendor form? The Mid-Tier may be
using a different view (so a different results list) than the User Tool.
Also double check your field permissions on the Vendor form.
Fred
From: Action Request System discussion
Nope...just one view, and permissions are set correctly.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, May 21, 2008 10:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection List Bug in 7.0
What do you get if you open the Vendor form in a normal Mid-Tier search
window and do the search?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, May 21, 2008 11:01 AM
To:
Yeah, that's just it--if I pull up the vendor form in question in the
Midtier and execute a search there, the results list is displayed
correctly.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent:
Classification: UNCLASSIFIED
Caveats: NONE
Hello all,
Does anyone have an install script they can share for Business Objects
Crystal Report Server XI and the Mid-Tier?
Specifically I am interested in how everyone handles Tomcat (the
Mid-Tier installs it and Business Objects installs it).
Do
Drew, this is an integration partner that we have to connect to... not
another internal machine. This partner wants to do as little work (because
they have not been given a budget to integrate, but have been given a
mandate to integrate) in order to integrate with us. This partner would not
want
Marc, I've only done external database to Remedy EIE exchanges.
Apparently EIE can connect to flat files and XML so that may be a good
direction, depending on the version of EIE that you're running.
The EIE documentation should tell you what kind of connections you can
make.
Drew
On Wed,
Drew... Thanks for the input. I guess I need to start looking at how to
McGuiver something out of the capabilities I have available to me...
On 5/21/08, Drew Shuller [EMAIL PROTECTED] wrote:
Marc, I've only done external database to Remedy EIE exchanges. Apparently
EIE can connect to flat
Dear Listees
Does anyone have the SHR:Categorization form that they could send to me in a
.def file?
It's the categorisation form from pre ITSM7 installs.
I'd be very grateful!
Many Thanks
Jonathan Young
[EMAIL PROTECTED]
www.abydos-workflow.com
need help with a Search problem.
We have a Change Request form where you can enter a 5 digit change number,
press enter or press the Search button, and the Change Request is
displayed.
We just entered our 20,000th change request and the search no longer works.
If you type in 2 and press
It sounds like an Active Link that fires on the Enter key of the field
you enter the number in. That Active Link is probably setting some
field and using that to do the search. You can open the form in the
Admin Tool and look at the Active Links that fire on that field to see
which is on Enter
I've now got what I need.
Thanks to all who responded and to Claire Sanford to getting there first!
Jon
From: Jonathan Young [mailto:[EMAIL PROTECTED]
Sent: 21 May 2008 15:55
To: 'arslist@ARSLIST.ORG'
Subject: Does anyone have the SHR:Categorization form?
Dear Listees
Does
I thought you could use this Run If statement on an Active Link to only
run the Active Link if the Table field was null. It's failing in my
workflow.log file even though the table field has no records in it.
Am I missing something?
Lisa Kemes
AR System Developer
Tyco Electronics
Include the request ID field in your table.
Run IF col1 = $NULL$
where col1 is the Request ID field in the table. It may be col2 or 3
or a custom name. I usually rename my table columns to something
like colRQSTID.
Then my Run If statement would be colRQSTID = $NULL$
James
On May 21, 4:38
Having similar issues on 6.3 with Tomcat, but restarting our Tomcat
service fixes the problem. Have you checked your Java Heap size?
That's my next move, looks to be the problem in the log files.
From: Action Request System discussion list(ARSList)
I need a filter that will create a reminder on an Exchange server.
Anybody done this? Tia
Jim O'Hara
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Hi Rick,
We had same issue with ARS 7.0.1 P5 and midtier 7.0.1 P5. We have an
open ticket with BMC and they don't seem to have a clue about it.
Downgraded midtier to P4, since then Tomcat is running smooth.
--
Ankur
From: Action Request System
Marc,
One limitation with EIE/AIE will however be attachment fields (if any). I
guess if you can deal with that, you can try playing around with it. DSO
would not have that limitation.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
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