Approval engine queuing transactions in Application Pending

Hi all, In our BMC ITSM 7.0 setup the approval engine is queuing transactions in Application Pending form. Why is it so? Lann -- View this message in context: http://www.nabble.com/Approval-engine-queuing-transactions-in-Application-Pending-tp17982280p17982280.html Sent from the ARS

Re: Where is the background appearance information stored?

I think it's stored in the proplong column in the fieldid=0 record on the field_dispprop table Select proplong from field_dispprop where schemaid = your schemaid and vuiid = your vuiid and fieldid = 0 The same is true for your button images I think Select proplong from field_dispprop

Re: MT 7.1 and Searches Tool Bar

You will need to upgrade the server to at least 7.0. I contacted Remedy support for the same question and that's what worked. On May 1, 2:18 pm, Frank Caruso [EMAIL PROTECTED] wrote: Does anyone know if its possible to get the Searches button in the tool bar on MT 7.1p2 to work with an ARS

Re: MT 7.1 and Searches Tool Bar RESOLVED

Thank you On Fri, Jun 20, 2008 at 9:15 AM, Brad J [EMAIL PROTECTED] wrote: You will need to upgrade the server to at least 7.0. I contacted Remedy support for the same question and that's what worked. On May 1, 2:18 pm, Frank Caruso [EMAIL PROTECTED] wrote: Does anyone know if its

Including attachments in email template submission?

Dear List, Our users enter data into ASP web pages, which send email templates to the Remedy system to create Remedy call entries. Is it possible to have the user attach a file to a field in the web page, and have that file included in the template, and become an attachment in the resulting

Re: Including attachments in email template submission?

I did it with PHP. Email with attachment was sent to server. Server pushed data to a worker form and worker form validated and created a ticket. I tried with ASP but it was a pain in the butt. Maybe it's just because I know PHP a lot more heh. - Dylan Wheeler Production Control

RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items

Remedy has confirmed this to be a defect - SW00262585 Ty -- Forwarded message -- From: T. Dee [EMAIL PROTECTED] Date: Jun 18, 2008 11:47 AM Subject: Question: ITSM 7 - Process Flow Bar - Disabled Items To: arslist@arslist.org I'm trying to set some of the items from the

Re: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items

I had the same problem - the work around is to export into an .arx file and then delete it from the form and then reimport with the Status = Offline and make sure you have the option to update existing record selected. -Original Message- From: Action Request System discussion

Re: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items

Or, one could fix the Filter's Push Fields action that is creating a new record when it finds a match rather than updating an existing one. (Just guessing, but it makes sense...) Rick On Fri, Jun 20, 2008 at 10:44 AM, Pam Hollis [EMAIL PROTECTED] wrote: I had the same problem - the work

Trying to Load Assets into CMDB/Asset Inventory

Hi List, I am hoping someone can help me out. I am in the process of trying to load our Server Assets into Remedy Asset Inventory and into the CMDB. We are running CMDB v 2.0 and our AR apps are v 7.0.1 patch 006, on Windows 2003 Server and MS SQL 2005. I have a csv file listing out our

Re: Trying to Load Assets into CMDB/Asset Inventory

We loaded our assets into the system. It isn't easy but first import into the BMC_CORE:BMC-BaseElement Form and then export out into an arx file each Class ID - So you may have BMC_CORE:BMC-Equipment, ComputerSystem etc. Then you import each individual one into corresponding form - example

Returning a unique list of values from a form with multiple records

Here's an interesting problem. Any of you using ITSM 7 (7.0.02.007) in multi-tenancy mode might need to know this, too. BACKGROUND: I keep running into issues where Incidents are not accessible to groups that have worked on them, particularly where the Ownership remains with the default

Re: Trying to Load Assets into CMDB/Asset Inventory

I import them directly to the AST:ComputerSystem. it does the push to the other forms all on it's own. I make sure I set several of the hidden/background fields and it works well. I did about 34K assets this way! -Original Message- From: Action Request System discussion

Friday Humor: Honorable MEN

Must Read for Every Man and of course Woman (to understand man). If a female is reading this article then just realize the value of a man; and if its a male then feel proud of after reading it! One day, while a woodcutter was cutting a branch of a tree above a river, his axe fell into the

Unable to Connect via ARODBC - 7.1 Patch 002

Hello All, Can anyone tell me if they have experienced the below with ARS 7.1? I have a user who attempts to connect to the database via ARODBC/Excel. Everything worked fine until I upgraded to 7.1, now the connection bombs out, everytime with the generic message Unable to Open Catalog - Message

St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

Je serai absent(e) à partir du 2008-06-20 de retour le 2008-06-25. ___ Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui ne peuvent être divulguées à des tiers sans que l'expéditeur ait

Re: Trying to Load Assets into CMDB/Asset Inventory

Another option is the Atrium Integration Engine. It allows you to map directly into CMDB classes as well as normal AR forms. It will map from flat files or other databases. I'm pulling asset data from SQL Server into Remedy. I would caution you however, the AIE is incredibly temperamental. But

Re: Trying to Load Assets into CMDB/Asset Inventory

Brian, I did just down load AIE, but I thought that I could only get data from another database. I didn't realize I could pull in data from a flat file too. And I was already putting the data into my SandBox dataset. Thanks for the info. Lou Sent from my Verizon Wireless Blackberry -

Re: Returning a unique list of values from a form with multiple records

Chris, Maybe for what you are trying to accomplish, you should setup a separate form to track the unique listing of different groups who have been assigned to work on an incident. Setup workflow that when TR.Assigned Group is not null to push data to this IncidentAssignmentGroupTracking form

Archiving Stopped?

Hi All TGIF, I noticed the other day that archiving has stopped on one of my forms. The archiving (copy delete from source)had been performing well months. The archiving runs at 11:00PM. I turned on threads logging and have not found anything there. I had hoped to get something from the

Re: Archiving Stopped?

If you have enabled filter logging, you can see AR_ARCHIVOR entry in the filter logs when archiving starts. So, filter logs might help. What is qualification criteria for the archiving? Thanks Chintan. Brittain, Mark [EMAIL PROTECTED] wrote: Hi All TGIF, I noticed the other day that

Re: Returning a unique list of values from a form with multiple records

That looks like it might be the best bet for the Incident permissions. I'll have to make an enhancement project out of it since it involves more work than a quick fix. For HPD:WorkLog it appears that all I had to do was modify the filter HPD:WLG:UpdateGroupList-AsgGroupINC_550 to set the Assignee

Re: Returning a unique list of values from a form with multiple records

This got complicated quick - I suspect the incomprehensible behavior of a deployable application may be at play here. I created a form like you said, and have filters populating it with records when HPD:Help Desk updates. I have not been able to create a hidden table field on HPD:Help Desk that

Request ID In Process .. again, SQL Error

Dear All, I´d appreciate your help with this odd issue regarding incident generation from the Requester Console, thanks in advance for your help as always... When I push the New Request button, the Incident ID will not be created and the Incident will not be pushed to Helpdesk form. The ID gets