Dear All,
I´d appreciate your help with this odd issue regarding incident
generation from the Requester Console, thanks in advance for your help
as always...
When I push the New Request button, the Incident ID will not be
created and the Incident will not be pushed to Helpdesk form. The ID
gets s
This got complicated quick - I suspect the incomprehensible behavior of
a deployable application may be at play here. I created a form like you
said, and have filters populating it with records when HPD:Help Desk
updates. I have not been able to create a hidden table field on HPD:Help
Desk that po
That looks like it might be the best bet for the Incident permissions.
I'll have to make an enhancement project out of it since it involves
more work than a quick fix.
For HPD:WorkLog it appears that all I had to do was modify the filter
HPD:WLG:UpdateGroupList-AsgGroupINC_550 to set the Assignee
If you have enabled filter logging, you can see AR_ARCHIVOR entry in the filter
logs when archiving starts. So, filter logs might help. What is qualification
criteria for the archiving?
Thanks
Chintan.
"Brittain, Mark" <[EMAIL PROTECTED]> wrote: Hi All & TGIF,
I noticed the other day that arch
Hi All & TGIF,
I noticed the other day that archiving has stopped on one of my forms.
The archiving (copy & delete from source)had been performing well
months. The archiving runs at 11:00PM.
I turned on threads logging and have not found anything there. I had
hoped to get something from the arerr
Chris,
Maybe for what you are trying to accomplish, you should setup a separate form
to track the unique listing of different groups who have been assigned to work
on an incident.
Setup workflow that when TR.Assigned Group is not null to push data to this
"IncidentAssignmentGroupTracking" form
Brian,
I did just down load AIE, but I thought that I could only get data from another
database. I didn't realize I could pull in data from a flat file too.
And I was already putting the data into my SandBox dataset.
Thanks for the info.
Lou
Sent from my Verizon Wireless Blackberry
- Or
Another option is the Atrium Integration Engine. It allows you to map
directly into CMDB classes as well as normal AR forms. It will map from
flat files or other databases. I'm pulling asset data from SQL Server into
Remedy. I would caution you however, the AIE is incredibly temperamental.
But
Je serai absent(e) à partir du 2008-06-20 de retour le 2008-06-25.
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Hello All,
Can anyone tell me if they have experienced the below with ARS 7.1?
I have a user who attempts to connect to the database via ARODBC/Excel.
Everything worked fine until I upgraded to 7.1, now the connection bombs
out, everytime with the generic message "Unable to Open Catalog - Message
Hi Claire,
I thought about importing directly into the AST form first but I get a
little paranoid moving any data directly from a spreadsheet to a system
form I like to stage it to make sure that all the data is clean. Also I
was hoping to automate this process for when we receive new equipment
a
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I import them directly to the AST:ComputerSystem. it does the push to
the other forms all on it's own.
I make sure I set several of the hidden/background fields and it works
well.
I did about 34K assets this way!
-Original Message-
From: Action Request System discussion list(ARSL
Here's an "interesting" problem. Any of you using ITSM 7 (7.0.02.007)
in "multi-tenancy" mode might need to know this, too.
BACKGROUND: I keep running into issues where Incidents are not
accessible to groups that have worked on them, particularly where the
Ownership remains with the default distr
We loaded our assets into the system. It isn't easy but first import
into the BMC_CORE:BMC-BaseElement Form and then export out into an arx
file each Class ID - So you may have BMC_CORE:BMC-Equipment,
ComputerSystem etc. Then you import each individual one into
corresponding form - example Equip
Hi List,
I am hoping someone can help me out. I am in the process of trying to
load our Server Assets into Remedy Asset Inventory and into the CMDB.
We
are running CMDB v 2.0 and our AR apps are v 7.0.1 patch 006, on Windows
2003 Server and MS SQL 2005.
I have a csv file listing out our serv
Or, one could fix the Filter's Push Fields action that is creating a new
record when it finds a match rather than updating an existing one. (Just
guessing, but it makes sense...)
Rick
On Fri, Jun 20, 2008 at 10:44 AM, Pam Hollis <[EMAIL PROTECTED]>
wrote:
> I had the same problem - the work aro
I had the same problem - the work around is to export into an .arx file
and then delete it from the form and then reimport with the Status =
Offline and make sure you have the option to update existing record
selected.
-Original Message-
From: Action Request System discussion list(ARSList)
Remedy has confirmed this to be a defect - SW00262585
Ty
-- Forwarded message --
From: T. Dee <[EMAIL PROTECTED]>
Date: Jun 18, 2008 11:47 AM
Subject: Question: ITSM 7 - Process Flow Bar - Disabled Items
To: arslist@arslist.org
I'm trying to set some of the items from the Proce
I did it with PHP. Email with attachment was sent to server. Server
pushed data to a worker form and worker form validated and created a
ticket. I tried with ASP but it was a pain in the butt. Maybe it's just
because I know PHP a lot more heh.
-
Dylan Wheeler
Production Control Analy
Dear List,
Our users enter data into ASP web pages, which send email templates to the
Remedy system to create Remedy call entries.
Is it possible to have the user attach a file to a field in the web page, and
have that file included in the template, and become an attachment in the
resulting ca
Thank you
On Fri, Jun 20, 2008 at 9:15 AM, Brad J <[EMAIL PROTECTED]> wrote:
> You will need to upgrade the server to at least 7.0. I contacted
> Remedy support for the same question and that's what worked.
>
> On May 1, 2:18 pm, Frank Caruso <[EMAIL PROTECTED]> wrote:
> > Does anyone know if it
You will need to upgrade the server to at least 7.0. I contacted
Remedy support for the same question and that's what worked.
On May 1, 2:18 pm, Frank Caruso <[EMAIL PROTECTED]> wrote:
> Does anyone know if its possible to get the Searches button in the tool bar
> on MT 7.1p2 to work with an ARS
I think it's stored in the proplong column in the fieldid=0 record on
the field_dispprop table
Select proplong from field_dispprop where schemaid = and
vuiid = and fieldid = 0
The same is true for your button images I think
Select proplong from field_dispprop where schemaid = and
vui
Hi all,
In our BMC ITSM 7.0 setup the approval engine is queuing
transactions in Application Pending
form.
Why is it so?
Lann
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