An update, I've received the following stack traces during the
reproduction of this or something similar. Two signal 11's.
As a side note, one thing I think Remedy needs is the ability to
define joins with multiple data sources. Take the join in this
example, the base tables and the largest join
The escalation sets Field "A", but the Filter that is suppose to fire
on MODIFY when Field "A" is != $NULL$ does not fire. I have tried TR
as well.
In the escalation I tried to do a "set fields" and then I tried a
"push fields", but both don't trigger a Modify.
I'm running Windows 2003, SQL 2005
Strange... I use this exact 'TR' workflow all the time with no problem. Have
you tried logging it to see that it is indeed failing on the run if?
Just an idea.
-Original Message-
From: T. Dee <[EMAIL PROTECTED]>
Sent: Thursday, July 24, 2008 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Does your filter fire when you manually set the value in field "A"?
Also, do you mind telling us what platform/version, Etc you are on?
Thanks,
Leonard
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, Ju
I don't want to exclude AR_ESCALATOR - I want the Filter I have set to
run on MODIFY be triggered when the escalation does a set field to
field "A".
The TR.fieldname != $NULL$ does not seem to work either.
Thanks for your help!
On Thu, Jul 24, 2008 at 6:45 PM, Rick Cook <[EMAIL PROTECTED]> wrot
You could list an exclusion for the "AR_ESCALATOR" user from the Run If on
your Filter.
Rick
On Thu, Jul 24, 2008 at 3:38 PM, T. Dee <[EMAIL PROTECTED]> wrote:
> I have an escalation running that is setting field "A" with a value -
> this works. I also have a filter that fires on MODIFY if fiel
You may want to try 'TR.fieldname' != null
-Original Message-
From: T. Dee <[EMAIL PROTECTED]>
Sent: Thursday, July 24, 2008 5:37 PM
To: arslist@ARSLIST.ORG
Subject: Question: Trigger a Modify ?
I have an escalation running that is setting field "A" with a value -
this works. I also hav
I have an escalation running that is setting field "A" with a value -
this works. I also have a filter that fires on MODIFY if field "A" is
NOT NULL. The problem is the filter is not firing when my escalation
runs. Is there a way to "force" a modify after the escalation runs so
my filter will ru
cool. thanks!
On Mon, Jul 21, 2008 at 4:19 PM, Danaceau, Chris <
[EMAIL PROTECTED]> wrote:
> ** Bob we used "Connectivity Segment" Here's a sample Product
> Categorization record.
>
>
> CI Type CatSchemaKey Product Categorization Tier 1 Product
> Categorization Tier 2 Product Categorizatio
There is actually just a button that you click to mark un/available, and
yes they will stay un/available until you click the button again.
Btw - I found this to be very useful for managers of a group in my last
2 implementations. This allows managers to view their groups tickets
easily from co
This is starting to sound like what we were talking about in 2001 and 2002,
the end of Remedy as we know it.
hbr
On 7/24/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
>
> ** Riley,
>
> Are you a Remedy developer?
>
> Susan
>
>
> On Thu, Jul 24, 2008 at 11:58 AM, Riley, Russel <[EMAIL PROTECTED]>
>
One happy girl at this location !!
Susan
On Wed, Jun 4, 2008 at 3:18 PM, Susan Palmer <[EMAIL PROTECTED]> wrote:
> Hi Everyone,
>
> If you're an ARS developer located in the Chicago area and are available
> please let me know.
>
> We're currently on ARS v7.0.1P3 using Oracle 10g. Our old HD v5
On my AREmail problem (silent death of service) the "answer" of the day
from BMC Support is to upgrade the client on the server from Outlook
2003 Sp2 to Outlook 2007. Has anyone tested using Outlook 2007 as the
client instead of Outlook 2003 Sp2 as specified/discussed in the ARS 7.1
Release Notes?
That stinks. Ok last question. I am assuming to make someone unavailable
you change a status or something like that? If so will that person
remain unavailable till you go back and mark them available?
Brian
From: Action Request System discussion list(ARSList)
[
There's not a way to schedule a person as un/available ahead of time,
unfortunately. The only thing that you can schedule ahead of time for a
support group or support staff are business hours (support group) and
on-call hours (support staff), but this isn't connected to the
assignment engine at al
Andy,
I usually accomplish this be simply creating an Active Link that fires on
Window Load, Display, Etc., and an execution order that pretty fires after
everything else on the form. The "Action" would be a "Change Fields",
setting the desired fields to "Read-Only". That way:
1. I don't have to
Hello Joel
I worked on a system that did something similar a long time ago, and I cannot
remember all the details, but what I remember is this
Incoming fax came in as a text file which was passed to a bar code reading
program, which read the bar code and translated it into straight text, this
p
Sean, thanks for the exhaustive list. It was interesting to read things you
have related to ITSM. I've never used ITSM, so I've not seen many of the
annoyances you have.
My main problems that I have with other development platforms are as follows:
1. They're not Remedy.
2. They're not Remedy
Yes, but (assuming this is on Incident Management) there is a filter
(HPD:INC:NotificationGenerator_899_PNPC`!), which pushes that value to the
'Support Group ID' field on "NTE:SYS-NT Process Control" which has a field
length of 15.
Leonard
-Original Message-
From: Action Request System d
**
Hi Andy,
We can't do "Display only" for multiple selection fields. Even we can do "Audit Option" for the multiple field selection.
Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www
Having been a developer for years here are some of my experiences:
1. Remedy is great for rapid development. You can't develop an app any faster
that will offer as much functionality as ars will offer in such a short amount
of time.
2. Remedy allows you to make changes on the fly. (#1 featur
Thanks Lisa. Is there a way to flag someone as available when they log
into Remedy. Can you select data ranges when they will be unavailable?
Thanks,
Brian
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfie
i'm pushing the group ids to 'z1d NT group ID' and it is set to 0
(zero) length - so it there is no limit.
On Thu, Jul 24, 2008 at 12:43 PM, Leonard Neely - FOJ
<[EMAIL PROTECTED]> wrote:
> What is the SQL error you were getting under this condition?
> I'm not 100% sure, but I think that support g
Because you can develop a quality remedy app in less than half the time. If you
look at the course of a few years, you save a lot more than 25k in payroll
alone.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Be
Brian,
I can't speak to the version compatibility as I've not had this combo in
my environment, but I can tell you that the assignment engine will only
assign to people that are marked as "Available for Assignment" within
their support group. You can actually toggle your support staff back
and f
Why buy AR Server for 25k when you can get a Visual Studio Express edition, and
SQL Server Express and make better apps? For Free or at least not for 25k?
Who uses Access anymore nowadays?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED
What is the SQL error you were getting under this condition?
I'm not 100% sure, but I think that support group id(s) that you use in the
"User Name" field of the Notify filter, are expanded at runtime, to the
actual group name. If that is the case, and depending on the combined
length of the group
Andy, there are some tools for multiple field property changes, but that's
mainly dealing with positioning and labels - not other field properties.
Rick
On Thu, Jul 24, 2008 at 9:09 AM, Mayfield, Andy L. <[EMAIL PROTECTED]>
wrote:
> I need to mark several fields on a form as "Read Only". I thoug
Are you sure it is Remedy that parses the cover sheet today? I would
think it is the Fax receive software that is doing that and then calling
an API program to attach the fax. Are you replacing the fax receive
software?
From: Action Request System discussion list
I need to mark several fields on a form as "Read Only". I thought I
remembered there being a way to do this all at once instead of having to
select and change each field individually, but I can't remember how that
works. Anyone know the answer to this off the top of their heads?
Andy L. Mayfield
Joel, there are numerous internet-based fax services - could calling one of
those from Remedy workflow be a viable solution for you? I would imagine
that one or more of them has a command line and/or web service interface.
Rick
On Thu, Jul 24, 2008 at 8:40 AM, Joel Sender <[EMAIL PROTECTED]> wro
ARSlisters,
I was asked this question and drew a blank:
We are starting a custom ARS application implementation to replace a current
proprietary system. The current system has a faxing functionality we need
to be able to duplicate. Unfortunately, we cannot access the current coding
because it is
I would love to see at least one session devoted to how developers can
leverage the new Eclipse tool to enhance the use of AR System. We've been
given a tease, but most of us need the box expanded some. And another to
get an idea of how we might enhance the tool itself. I don't mean a "how to
wr
I have always called ARS a 4.5 GL.
It restricts you to only do things a certain way (i.e. Change Display is
only on an Active Link). So it's a little better than a 4GL which allows
you to do the same thing in many ways. SQL could be argued to be a
classic 4GL.
I consider a 5GL to be Artificial I
This may not be a pro for businesses who use Remedy but the fact that
it is not a mainstream language makes it a good market those who know
how to develop with the tool. I think typically a Remedy developer's
pay is going to be higher than say a .NET, php, .
So with all of the typical features tha
Can you check to see at that "Sheduled for Review" phase, if it is set
to "One must sign" or "all must sign"
That may be the issue.
Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765
From: Action Request System discussion list(AR
John,
At this point I have gone down the small filter on the e-mail messages form,
but today we are going to work with win admin and see if we can remove the
fqdn (and the system will still work).
hbr
On 7/23/08, john rosquist <[EMAIL PROTECTED]> wrote:
>
> ** I am interested in finding this o
The system understands the SGP group ID with no problem - if I put
just one in, however, more then one and it does not like it. I have
tried commas, semi colons, spaces, returns, etc. and nothing works.
On Wed, Jul 23, 2008 at 12:39 PM, strauss <[EMAIL PROTECTED]> wrote:
> I would expect you to
Tried this, but unforunately Remedy does not like multiple group numbers.
On Wed, Jul 23, 2008 at 12:54 PM, Run4Life &Win <[EMAIL PROTECTED]> wrote:
> **
> Hi Dee
>
> You need to add all the group IDs in the filter notification ( same place
> where you define single group name or ID)
>
> Hope th
Thanks Leonard - sounds like a great workaround, but alot of work just
to notify 6 groups.
You would think that Remedy would have their notification engine be
able to handle this.
On Wed, Jul 23, 2008 at 4:00 PM, Leonard Neely - FOJ
<[EMAIL PROTECTED]> wrote:
> **
>
> The concept of your multip
Thanks Melvin, but that didn't work either.
On Thu, Jul 24, 2008 at 8:01 AM, Cox, Melvin E. <[EMAIL PROTECTED]> wrote:
> Try a hard return after the coma
> SGP0090,
> SGP0070,
> SGP0089
>
> Not sure why but some of our notifications with multi recipients require
> this ot
Shawn,
I have thought _a lot_ about how to describe ARS over the last 10
years. I find it interesting that lots of programmers can not even
agree on what "generation" of a language (and in some cases if ARS is
a language at all) that ARS is. I have also observed that most
business people have a ha
Greetings listers!
I've been seeing some oddities in our change approval process lately so
I wanted to kick this out to the list for feedback.
The Details: We're on AR 7.0.01 Patch 006 (Win2k3, SQL 2005, etc); we're
using Approval Server 7.0.01 and Change Management 7.0.03 Patch 006.
At "Sc
A couple of points...
Variables: I have never had a problem with the concept of Display Only
fields as variables. I have worked on VB and C applications that had so
many variables defined you needed a spreadsheet to keep track of what
was done where. I have worked with Remedy applications with
"Pros and Cons of ARS development"
Being relatively new to ARS development, my "fresh eyes" definitely
agree what I think you're saying: debugging workflow is very awkward.
For a tool that calls itself a development platform, this is not a minor
drag but a gaping hole. And I too have stared in di
Can anyone tell me how well this product works. We are on ARS 7.1 and
Help Desk 5.6. Will it work on that combo? Also if I use a Round Robin
rule to assign tickets within a Group how do you let the system know
that a technician is not available? There does not seem to be much in
the way of document
ok, so I installed ARWebReportViewer on the machine, using the 'other' and
'other' options for the web server and JSP engine. It installed under
C:\Program Files\AR System\ARWebReportViewer. How do I fetch the
configreport.jsp page without the http server? Sorry, I am pretty new to the
web
I want to change the topic slightly and go off on a tangent that keeps coming
up repeatedly. That topic is of the power of ARS for development.
While I agree that ARS is great, I would have to qualify that to say that if
you want to build an application that is within its capabilities, it is gr
Thanks Sandeep. Do you have the PDF available to email to me?
Any help is appreciated.
Steve
Date: Mon, 13 Aug 2007 10:32:14 +0530From: [EMAIL PROTECTED]: Re: Crystal
Reports Server XI and Midtier version 7.1To: [EMAIL PROTECTED]
Hi Steven,
Take existing Tomcat and follow the steps
**
Listers,
For all the discussion in the past about things you'd like to see presented at user world, I'm shocked at how few of you have submitted a presentation you are willing to present. (yes, I'm on the inside now and helping to plan the topics) I have been watching the list and I haven't even
Try a hard return after the coma
SGP0090,
SGP0070,
SGP0089
Not sure why but some of our notifications with multi recipients require
this others do not.
hth
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behal
Also, you can view by packing list and then any new objects you create will
be automatically added to the packing list; or at least they are supposed to
be. If multiple developers are working on separate issues with their own
packing lists you can create a master packing list by adding each individ
Hi Anoop,
The 390600 is an Admin thread. Hope you have not used the same for
defining private queue.
You enable the arthread logging and restart the arserver. The thread log
will show what all threads are getting started.
Best Regards,
Uday Joshi
Delivery Manager - BSM Tech Support
Technology
53 matches
Mail list logo
