Re: Merging of non-reconciled child CIs

The difficulty is ascertaining what a child ci is. Could be dependant or component, however quite valid stand alone cis may utilise those relationships. Another suggestion, how about you fire in and validate after. You could run a compare job prior to merge and execute workflow to set an attribu

Re: Creating an Automated Email System

My 2 cents to update an existing ticket from incoming emails. 1. Create a Staging Form that will have all the Incoming Emails. This staging form will have fields - Subject, Message, Incident ID, Task ID, and Service Request ID etc…. 2. Create Filter(s) that fires on submit with

Re: Merging of non-reconciled child CIs

Matt, It sounds like the functionality I am looking for is not there. I was hoping for some kind of middle ground between manually adding every CI into BMC ASSET then reconciling to get the attributes synced up (very slow), or auto-identifying all CIs in the discovery dataset and firehosing the

Re: Product Categories & CMDB Verification

Each product category can be allocated to whatever modules you want them to appear in. It can be assigned to all modules, or any combination of modules that you wish. Matt Ferrigno On Wed, Oct 29, 2008 at 7:00 PM, Pargeter, Christie :CO IS <[EMAIL PROTECTED] > wrote: > ** Hi All - we are going

Product Categories & CMDB Verification

Hi All - we are going to be moving to ITSM 7 in the next few months but we wanted to verify some things before we go too far & have to do a lot of rework. What we wanted to verify was the Product Catalog. We are assuming that the CMDB, Incident (Assignment & Resolution), Change, Knowledge Manage

Re: Merging of non-reconciled child CIs

Tim If the "child CIs" have not been given an RE id then they won't merge. You could run a separate merge activity with auto discover on, or alternatively a copy job and specify the classes for inclusion. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailt

Re: CI Name Format

Best practice is to define a naming standard that can be used universally. For example: Class_AssetTag = ComputerSystem_1234 Taking ComputerSystems, Ideally the name should not use serial number as that is not unique, rather use the name given to the computer which many organisations dup

Re: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226)

I verified that there is no workflow firing on "Merge" for that form. Thanks Chintan. --- On Wed, 10/29/08, LJ Longwing <[EMAIL PROTECTED]> wrote: From: LJ Longwing <[EMAIL PROTECTED]> Subject: Re: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226) To: arslist@ARSLIST.O

Re: Creating an Automated Email System

You might want to try to automate this a little by creating a form that stores keywords to look for in an e-mail and push data to create an entry in whatever system you want. Also keep in mind Oracle is case sensitive if that is your DB. In my previous job we did something similar by allowing

Re: Adding days to a Date field in a qualification doesn't work

I checked in the documentation and found that both $DATE$ and $TIMESTAMP$ resolve to current date when used with a Date field (not to be confused with a Date/Time field set to display as Date). It appears that the arithmetic is not being performed in the comparisons. 'my_date_field' < ($DATE$ - 1

Re: CI Name Format

Hi, Unfortunately there is not a process for transferring the asset - they believe they can just give the asset a different name. We are updating CI's manually. Can the CI name be the asset tag number? I could not find the CI naming convention in the Malcom Fry book either.  -Original Mess

Re: 7.1 Shared Database Install

ok ... I retested and the install of ARS did not update any forms when done as a shared install I really thought the first time I did the share that it updated the forms again. On Wed, Oct 29, 2008 at 7:59 AM, Carey Matthew Black <[EMAIL PROTECTED]>wrote: > Frank, > > I do not know that this wi

Re: Who has done any password management while using AREA LDAP Authentication

Correct me if I'm wrong, but anyone with an LDAP account could update their password (for instance to "password"). That would give them a weak password, they would subsequently NOT authenticate through LDAP - by virtue of having a non NULL password, and they would still not be subject to any pass

Re: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226)

You could try turning on filter logging...it may be a push to another form that's causing the issue... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, October 29, 2008 1:54 PM To: arslist@ARSLIST.ORG Subject: Erro

Re: Adding days to a Date field in a qualification doesn't work

You can create a form with only 1 record on it and have the escalation fire against that form. i.e. Create a form "ArchiveEscalationControl" Put a Date Only field on it "ArchiveDate" Create an Escalation "Do Work" that runs against ArchiveEscalationControl Escalation does a Set fields

Re: Adding days to a Date field in a qualification doesn't work

This is good advice, but none of my fields are Date/Time fields, they are all Date Fields only. Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle Lucero Sent: Wednesday, October 29, 2008 2:30 PM To:

Merging of non-reconciled child CIs

I'm looking for a method whereby I can enforce a slow and methodical inclusion of hosts into BMC ASSET from discovery tool datasets. By not auto-identifying BMC_ComputerSystem instances in the discovery tool dataset, I can prevent them from being merged into BMC ASSET unless a BMC_ComputerSystem

Error during Import : a field exceeds the maximum size allowed. (ARERR 4226)

Hi all, I know this might be a silly question, but I cant seem to find the "fieldId" that was responsible for failure while importing record. The error says a field exceeds the maximum size, but it doesnt mention "fieldID" of that field. Is there a way to find it or am I missing something here

JOB: Column Technologies seeking Senior & Mid Level Remedy Consultants based in Dallas or Houston

We are seeking Mid and Senior level Remedy Consultants based in Texas- preferably Houston or Dallas. *These are permanent positions with generous salary, bonus, benefits and vacation packages. Senior Level Candidates must have ITSM implementation experience. If you're interested please ema

Re: CI Name Format

Kathy This can be a minefield, can you tell us all how you are updating CIs, through AIE automatically or manual process? And also what is the process around "transferring" an Asset. Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morr

JOB: Column Technologies is seeking a Senior Level Remedy Architect based in the DC Metro Area

We are seeking a Senior level Remedy Architect based in the DC metro area. *This is a permanent position with a generous salary, bonus, benefits and vacation package. Candidates must have ITSM 7 implementation experience. Secret or Top Secret Clearance is a plus! If you're interested pleas

Re: Adding days to a Date field in a qualification doesn't work

In this situation you would need the escalation to modify EVERY record, and have a series of filters fire on modify that performed the remove on only those records that matched -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of K

Re: Adding days to a Date field in a qualification doesn't work

You could additionally push the value from the date/time field (integer) into a plain character field. This will give the usable date format, such as 10/27/2008 05:22:01AM. Then, you could do another set fields to the Date Field that takes just the first 10 characters of what is in the char field,

Re: Adding days to a Date field in a qualification doesn't work

Hi, Lisa: I have had to deal with a similar conversion. We have a Self-Service application that pushes entries into our Helpdesk form. The field on the Self-Service form is Date/Time. The field that this Self-Service date/time field is being pushed into is a DATE field. So, I did the followi

Re: Adding days to a Date field in a qualification doesn't work

Mark, I'm having the same problems with Date fields for some time now (these are Date only fields, not Date/Time fields). I think it DOES have something to do with the quotation marks. When I do this: 'mydate' < "6/21/2008" it works, But when I do: 'mydate' < ($DATE$ - (((60 * 60) * 24) * 1

JOB: US Cellular seeking Senior & Mid Level

US Cellular is seeking a Remedy Developer in Chicago, IL. We are looking for Local candidates only. This is a full time permanent position. To Apply: * http://seeker.dice.com/jobsearch/servlet/JobSearch?op=302&dockey=xml/5/6/[EMAIL PROTECTED]&source=19&FREE_TEXT=Remedy+Application+Developer&rati

Re: Opinion needed - Service hangs on db disconnect (U)

There are two in a production group -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, October 29, 2008 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Opinion needed - Service hangs

REMEDY.ARF.CAI Error Message when Creating Request

Hello Listers I am receiving the following error when trying to create ticket from the Requester screen we are receiving the following message: The specified plug-in does not exist: REMEDY.ARF.CAI Below you will see some of my ar.cfg file: ( Any insight would be appreciated) Plugin: "

test

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JOB: US Cellular seeking Senior & Mid Level

US Cellular is seeking a Remedy Developer in Chicago, IL. We are looking for Local candidates only. This is a full time permanent position. To Apply: *http://seeker.dice.com/jobsearch/servlet/JobSearch* ? op=302&dockey=xml/5/6/[EMAIL PROTECTED

Re: Opinion needed - Service hangs on db disconnect (U)

UNCLASSIFIED Is ARS clustered as well or just SQL? Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Wednesday, October 29, 2

Opinion needed - Service hangs on db disconnect

Just looking for an opinion or two, anecdotes...etc...etc We've got a high availability setup with two SQL clusters. If one fails, the other takes over. This is usually just a second or two so the Remedy application servers rarely even hiccup when this occurs. There have been occasions thoug

Re: CI Name Format

My recollection of the ITIL concept of CI name is that it should be a generic identification of the function of the CI and should not include serial numbers, mfg information etc. There are no unique constraints on CI name either -- as you can have multiples in different datasets. There is a lo

Email Security Key not working

Dear List, We have an “AR System Email Security” entry where “Key” = “Boo” and “UserName” = “superUser.” “superUser” has “Administrator” permissions, and so should be able to submit any form. Our email templates begin like this. . . #AR-Message-BeginDo Not Delete This Lin

CI Name Format

Hi, We have a requirement to enter?CI Names into Asset Managemen tthat are subject to change each time the asset is transferred.? The team also wants to have the CI Name equal to the unique name of the asset tag. I am not for this method - however I was wondering has anybody tried this type of

Re: Job - 2 Month Contract - Kforce - Columbia, MD - Remedy Developer

Do you think this could be done with a quick on-site visit and then finish up remotely? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kitchen, Joshua T Sent: Wednesday, October 29, 2008 10:52 AM To: arslist@ARSLIST.ORG Subject: Job - 2 Mo

JOB: Remedy Application Analyst on the Front Line Support Team- Downers Grove, IL - NO TRAVEL

We are seeking 2 Remedy Application Analysts for our Downers Grove, IL based Front Line Support Team. This is a permanent position with a generous salary, benefits and vacation package. NO TRAVEL is required. Front Line Support hours are 7am - 7pm CST. The Remedy Application Analyst will work 9 of

Job - 2 Month Contract - Kforce - Columbia, MD - Remedy Developer

I have a short term project until mid December in Columbia, MD for a Remedy Developer. Troubleshoot production issues. Discuss requirements with end users for small project development work. Required Skills: - Remedy AR System Version 6 and 7 experience - Incident, Problem, Change, and Asset

Re: Who has done any password management while using AREA LDAP Authentication

All of our customer accounts (170,000) that are populated from LDAP (and authenticate to LDAP) get this checkbox selected as part of the integration that creates their CTM:People and User records. The 300 manually created and managed support staff accounts with local passwords are left subject

Re: Crystal Report Question - SOLVED

Huge thanks to all! Using a combination of ideas from you, here is what I used (in case anyone wants to know): Formula field 1: AM/PM = if Time({Times__eSight.Start})< Time(12,00,00) then "AM" else "PM" Formula field 2: Day = DayOfWeek ({Times__eSight.Start}) Formula fiel

Re: Who has done any password management while using AREA LDAP Authentication

On 7.1 there is the "Disable Password Management For This User" checkbox All you would have to do is to add code to set that field automatically if the password is null Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Da

Re: Who has done any password management while using AREA LDAP Authentication

I haven't used Remedy's password management, but Roger's suggestion sounds good if Remedy will let you evaluate the password field contents in a qualification. I don't think it will let you directly do that, though. If that's true, how about a naming convention on the utility accounts that you c

Re: Who has done any password management while using AREA LDAP Authentication

Review the OOTB workflow and determine if you can add a qualification where password is not null should work. -Original Message- From: Danaceau, Chris <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wed, 29 Oct 2008 9:04 am Subject: Who has done any password management while using AREA

Who has done any password management while using AREA LDAP Authentication

ITSM 7, ARS 7.1 Our issue is that while our LDAP password rules are good, we have some accounts solely in Remedy (utility accounts) for which we need to enforce password rules. The password Management function does not look like an option. We'd need to keep it disabled for the LDAP folks (99%

Re: Best practice? Email engine with two Remedy servers on a single unix box

I don't see why you couldn't. The EmailDaemon.properties file supports the definition of multiple arservers. The email engine should be able to connect to multiple servers in this way. It can read the mailbox config from each server and poll for messages from each server. Never tried it first h

Re: DSO Question

Man, that's a heck of a lot of data to be pushing down the pipe via DSO. This statement... "we would like that when server A is unavailable" ...begs the question, Why is server A unavailable at times? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Creating an Automated Email System

Not sure what help you require, but FWIW this is how I would approach it. First of all create your data form where the emails are stored. Try and keep the fields to a minimum to help the email submitter quickly create a ticket. Then build a control panel that views the data form and adds the func

Creating an Automated Email System

Hello List, I need some inputs on creating an Automated E-mail application where a Customer sends an ordinary e-mail to an inbox which will be submitted to the ARS Inbox. I am planning to have all the e-mails from this inbox get submitted to a holding form where I can have choice of creating

Re: 7.1 Shared Database Install

Frank, I do not know that this will do all of what you want it to do... but have you tried this? : Installing-710.pdf Pg 158 " Command options to suppress installation forms To suppress the installation of all installation forms, including the User and Group forms, enter the following command:

Re: Best practice? Email engine with two Remedy servers on a single unix box

Steve, I guess if you used something like DSO then you could kind of do that. But If load is not your reason for wanting to do this... then can you explain why you want to do this? I am fairly certain that this setup would be "non-standard". Generally that means that the option was eithe

Re: Moving to HP Service Manager 7

HP's apps are a completely different animal. A Peregrine Falcon, in your case. You'll have to learn their programming language (like VB, I think), and that it will take more person-hours to get things done, and that the data model is far more normalized than even ITSM 7. Don't know about a list

Moving to HP Service Manager 7

Hello there list, that's not going to be a final Good Bye (just some kind of ... :-). We are moving from our home build AR System (building for around 10 years), to an out of the box solution. Migration will take some time of course, so just a "small" Good Bye. The list has been/is a very coo