Hi Joe,
I tried that. But on what table do you want me to perform this loop? I
can't select 1020 from the drop down. I tried to put a Result List
onto the form, but the selection of the result pane is not being
translated to the Result List control. Is there anyway I can achieve
that?
Thanks,
Hi,
Taking your questions one at a time:
1. Architecture feasible?
Yes, it looks good.
Both the server farm and failover options should work. I understand that in
each data center there are 4 AR servers in active mode (ie. working as a server
group)? It wasn't entirely clear to me from your
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++
Sean,
Is it possible that you do not identify CIs in datasets A and B against the
golden dataset before merging them into C?
I
You are right in that you can do it all in one job and if this suits your
business then this would be the way to go. It's the way that the
out-of-the-box rules for BMC discovery tools work.
However, using a staging dataset is still in BMCs best practice
recommendations - see the Concepts Best
Jiri just posted the thoughts I was having.
Cheers
Peter
Sorry i didnt answer your question fully. What is happening is that
instead
of updating the record in GOLD it is creating a new record. I never want
to
create a new record in Gold, i just want to update whats there, if it
doesnt
Hey list...we're running AR 7.0x on Windows 2003 with a SQL back end. I
just tried to change the submitter mode from Changable to Locked...now
AR Server won't come back online. It seems to be stuck in a perpetual
Starting status. Has anyone run into this? Any thoughts on whipping
it back into
As a further observation I wonder if the status of the servers in the group
is held in a form/table on the database...
would make sense as part of the AR_System_Server_Group_Operation_Ranking
workflow IMHO.
Perhaps someone knows the answer?
There's a table called SERVGRP_BOARD that
Hi All,
During web service consumption i got ARERR 8755
Specified plug in does not exist
I have attached screen shot of this error kindly give me the appropriate
solution regarding this.
Thanks Regards,
Manoj Jain
Apparently our SQL server was getting totally hammered and nobody told
me. After the 5th attempt, the service started normally.
Thanks
From: Eli Schilling
Sent: Friday, January 23, 2009 2:38 AM
To: 'arslist@arslist.org'
Subject: AR Server wont start
Hey
Hi
One thing to separate is the DR from the HA.
1. Will this architecture be feasible solution for failover and high
availability?
Let's look at the HA. You have a load balancer in front of the AR Servers in
a server group. I have not seen a switch in front of 2 load balancers before
but
thank you Calman and David Morgan. I had to copy the ar dir/api and
point the LD_LIBRARY_PATH to $HOME/api/lib
Calman Steynberg wrote:
This is caused by not having the native libraries on your path. When
the JVM can't find native libraries you get
java.lang.UnsatisfiedLinkError.
Make sure
Casual Fridays
Memo 1: Effective immediately, the company is adopting Fridays as Casual Day
so that employees may express their diversity.
Memo 2: Spandex and leather micro-miniskirts are not appropriate attire for
Casual Day. Neither are string ties, rodeo belt buckles or moccasins.
Memo 3:
Hi: I have some JAVA API scripts which print the following warnings when
I run the scripts. I know I have to configure log4j which I have never
done before. Can someone share their log4j configuration file and a
sample code remedy api code which uses log4j?
log4j:WARN No appenders could be
Jiri,
Are you saying to first run an Identification job with A and B against the
gold dataset, this will set the Recon Ids, then merge them into the C
dataset and then into Gold. Wow i never thought of doing it like that, i
will give it a try now.
Thanks,
Sean
Jiri Pospisil wrote:
Ravi,
You should find a file laying around your API named log4j.xml. Simply put
that in the same dir as your class files and you won't get that error
anymore.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent:
All,
I'm trying to submit an issue through the BMC web site.
I keep getting the error:
RPC call Failed:
RPC: Server can't decode arguments
(ARERR 91)
Is the submit issue web site down?
Thanks,
Matt P.
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A sample file can be found here: arserver_install_dir/api/lib/log4j.xml
Copy it to the same directory where your Java program lives.
See if that resolves your issue.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People
All,
I've just come across 2 issues with SLM 7.1 Patch 1
One is supposedly fixed in 7.5
Issue 1:
If you open an SLM Template from the Configure Templates form, and click the
little dialog x close button in the upper right hand corner, and then try to
re-open the same template you will get a
Well... stop arguing with the server... it obviously is not in the mood
to decode arguments.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew
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Please Read The Disclaimer At The Bottom Of This Email
++
Exactly, if you do not do it this way, the reconciliation engine cannot merge
the records correctly as it has no way to tell that
If you have auto-identify on the you will need to run the identification
against production and against C.
In this case, if the recon job for A runs and doesn't identify a certain
CI then it will be auto-identified and merged to C.
If B has the same CI it will also not be found in production. If
Wow, it must hang out with my wife a lot!
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, January 23, 2009 10:11 AM
To: arslist@ARSLIST.ORG
Subject: OT: Can't submit issue through BMC's
Hi Lyle,
Thanks for the answer.
It make sense.
But what if the company is using only Change Management and CMDB.
-- I guess even with just ChangeManagement and CMDB some basic Asset
forms will be installed and all the Asset Classes will be available
and we can use those to work with CI.
What
the Answers Are
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Good morning,
I'm curious if anyone else out there has a good explanation for why BMC went
from using a Diary field to a separate table for the work log on the ITSM
applications. Management here has told the users to fill it out more, and now
that they've been doing it, they are upset that
ARS 7.1p3 Solaris 9 Sybase 15
Server Grouping with two hosts
Has anyone noticed the 7.1p5 User Tool keeps recaching forms even when no
server change has been made?
I've wiped out all of my Home cache folders and restarted Remedy. I open a
form which caches a few other forms. I then wait a few
You don't have to be doing Asset Management per se to use the Asset
Management forms for working with the CMDB, although you probably do still need
to be licensed for the application. You can simply ignore all the financial
aspects of the application if you don't need them. At my last
If you're not licensed for AM, and you don't want to go that route, you can
hide attributes using the class manager like you said. But you would need to
hide them from the class they first appear. So, if one of the attributes you
want to hide is from BaseElement, you would need to hide it
Hi All,
I'm having issue with Requester Console after IM Patch 7 install. I'm getting
Error Code - 311 Error Msg - ARCreateEntry - Field ID is not related to this
form 105661 in Event.
My Environment Details
ARS - 7.0.1 Patch 9
ITSM 7 - Patch 7
Please share your ideas.
Thanks
Shawn -
The Work Info is searchable, just not directly from Incident form. In the left
nav bar, under 'Advanced Functions', there's a link - 'Advanced Search'. One of
the options here is 'Search Incidents by Work Info'.
Thanks,
Ron Legters
Tools Administrator
Production and Quality Control
Looks like my last email didn't go through. Sorry if it eventually
does and this doubles.
Just wanted to say good luck, still no joy for me. Here is the last
response I got from BMC.
--
Version 7.5 (the highlighted row) is not available. The latest
This is the solution I am looking for.
Yes the second option will be more appropriate in my scenario, because
we don't have AM license.
I will see if I can hide it on the base form itself or these changes
are related to only a particular subclass, then I will try to create
another interface and
Another reason would be for performance.
When you bring up an incident, it will pull back all the data in the diary
field (which includes an extra query to the B table).
By moving it off to a table field it's searchable, better for performance, and
it is also a little easier to see how many
Joe,
That's how we have it configured now, but I'm not sure that is an accurate
reflection of the status of the application. The port can be responding but
the application can be down.
versicle wrote:
We are using a Cisco loadbalancer in front of our three application
servers and we are
We're not licensed for AM right now either, so I just did a test. I was able
to create a new computer system and edit it using the AST:Computer System form.
Several of the tabs were missing that you would normally see, but perhaps
that's because that's what you need the license form. You may
the Answers Are
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Is some workflow updating the user form?
Whenever a user record is updated the user tool will recache.
ARS 7.1p3 Solaris 9 Sybase 15
Server Grouping with two hosts
Has anyone noticed the 7.1p5 User Tool keeps recaching forms even when no
server change has been made?
I've wiped out all of
Did you try creating the 1020 field? Create it as a hidden field, and I'm
pretty sure it will work the way you want after selecting rows from the
results list.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Mark Milke
Check the Plugin Paths in your ar.conf (or ar.cfg if you are on a windows
server) and make sure that the Plugin-Path has all the right paths. The Web
service plugin exists in the bin directory of the arsystem installation
folder
Joe
-Original Message-
From: Action Request System
Nothing is changing.
Just got off the phone and were were able to narrow it down to whether you
log into the ARS host directly or thru the VIP.
If you go directly to the host there is no caching issues. If you go thru
the load balancer there is a caching issue.
On Fri, Jan 23, 2009 at 2:44
Netscaler is a bit different then I guess. I have seen that it shows red the
moment the ARS goes down or if you shut down its service.. I usually use the
Services console on the admin console of netscaler when I hear of a outage
on any of our servers and it does show it if its down.
Joe
hah yeah, unfortunately that's the way my whole week has been going.
I guess 7.0.01 was developed by space men and installed on my servers :)
That's pretty much what I did though, plus I pointed out that the
matrix also lists 7.5 as the current version. So if it's not available
it shouldn't
Just FYI, my understanding is that your Entitled Products list is linked
to those products that are covered under your support contract - hence
the need to manage your support IDs in EPD. You may wish to check if
the support ID you entered into the EPD site is the one you have for
your AR System
Hi David
I understand that it is supposed to show the products per support id.
Is that limited to versions as well?
I see ITSM in there, but it will only allow me to download 7.1.0
Normal hiccups for a new process, understandable. Just kind of
dumbfounded by the response I got when I
I see all three versions of everything logged in on mine. I think what David
is pointing at is that in some cases there are multiple support ids, and that
if you don't have the right one that your support contract is tied to, you may
not be able to download them. That still doesn't explain
Hi All,
How to create external webservice to create Incident Ticket in BMC Remedy.
Please share your ideas.
Thanks Regards.
Thanks
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Tim,
Do you happen to have IMSLM Patch 9004 installed? In any case, I've
recently worked through a similar issue where the SVTDueDate was not getting
set, which caused the Estimated Resolution Date to not get set properly.
There is a HotFix that BMC Support can provide for you*if* it so
A another reason that the SLA due date is missing is the Terms and Condition is
met but the Start When qualification has not been met.For example if the
Terms and Condition is 'Company' = some company and the Start When is
Status = Assigned. When the incident is created the T and C
Hi All
having eagerly waited for a very long time and then finally having got my hands
on V7.5, I am now in the unfortunate position of not being able to install the
darn thing.
It reaches the level where it is trying to validate the database install and
then comes up with the message
TCP/IP
When I had that problem I opened the sql client, then dropped to a command
line and did an 'rpcinfo -a' and looked for the port that the sql client was
using...try that port...:)
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz
Shafqat,
You need to enable TCP/IP connections at the database level. You can check
out this (or several other) reference:
http://support.microsoft.com/kb/823938
I believe I had to set it to port 1033 or something like that, when I did
it, but it's been a while and I don't have the VM
Select the form on which you want to build the webservice. Right click on
it. You will get the option for create web service.
Which kind of webservice do you want to create?
Regards
Rakshit
On Sat, Jan 24, 2009 at 8:28 AM, pintu mallick pintumall...@yahoo.comwrote:
** Hi All,
How to create
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