Hi Ibrahim - we're currently in a development phase of integrating Remedy 7.5
ITSM 7.5 with a SAP system. We are using the excellent XML Gateway to achieve
this (http://www.javasystemsolutions.com/jss/xmlgateway). This is obviously not
free, but it does have a lot of excellent functionality
What is proper XML?
The XML structure is defined in a XML schema. To create a XML request
is defined from the XML schema. So, if you want a different XML
structure, use a different XML schema.
--
Jarl
2010/8/16 Coleman, Gavin gavin.cole...@computacenter.com:
**
Hi Ibrahim – we’re currently
Agreed. But the order of the XML should not matter. If I define a schema as
follows:
?xml version=1.0 encoding=UTF-8?
xs:schema xmlns:xs=http://www.w3.org/2001/XMLSchema;
xs:element name=GavinsTest
xs:complexType
xs:element name=UserDetails maxoccurs=unbounded
Hi Ibrahim,
BMC Software offers ARSLink for SolutionManager (A MarketZone product) for
OOTB integration between BMC Remedy Incident Management and SAP Solution
Manager.
For more information and datasheet, please visit the link below -
Hi,
Since you specify in the XML schema that the element should occour in
a sequence (xs:sequence), then they have to be in sequence.
If you want the elemets to be in whatever order you want use the all element.
Example:
xs:all
xs:element name=firstname type=xs:string/
xs:element
Hi Amanullha,
Please check the following steps again --
1. Go to Home Page -- Application Administration Console -- Custom
Configuration--Asset Management -- Advanced Options -- Sync Asset UI with
CMDB then click Open button.
2. Schema Names form will open.
3. Search the form for
Moe:
Installation steps are listed in the RKM 7.2 patch 003 ReadMe
(RKM7.2.00.003-ReadMe.pdf), and are also probably in later versions of the RKM
Install and/or patch documents.
HTH,
--Phil
-Original Message-
From: Action Request System discussion list(ARSList)
The only filter that should trigger off of the Name field being updated
would be for CMDB Audit. Try turning off the audit through Class Manager
until after your update.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Friday,
We have installed Hummingbird server on appserver on Windows 2003 appserver
with no problems.
Also, on other installations, we have installed RKM and Hummingbird sever on
mid-tier on a different environment. So,its really up to you where you want to
install it.
Thanks,
Wirasat
-Original
The BMC Software BSM Architect is responsible for implementing BMC solutions at
customer sites, developing/evolving best practices for delivery of BMC Business
Service Management Solutions, as well as assisting in the scoping, planning and
development new relationships within assigned accounts
Thanks for the info Misi. The only Unique Index on the
BMC.CORE:BMC_BaseElement form is on InstanceId. I wouldn't think InstanceId
would be considered when comparing CIs.
In your example of ('field1' = 'field2'), if it doesn't involve a db search
then it would be ARS that is case sensitive? Is
Hi,
I have a working email link using
http://midtierserver/arsys/servlet/ViewFormServlet?form=HPD%3aHelp+Deskview=Guest+Viewserver=remedyserverusername=guestpwd=guestqual='Incident%20ID*'%20%3D%20%22#Incident
Number#%22
This link works great as it automatically logs in with the guest id
and
Hi all
We are beginning the process of revamping our Service Request Management system
(version 2.2), and was wondering if anybody has come across any material /
documentation on SRM best practices? We are looking to improve the interface
for the end user. Currently we've had some negative
I wouldn't mind this too.
We are on SRM 2.1 and our users also complain.
the SRM user interface is not that friendly and the performance isn't
that great either.
I'm willing to bet the response will be Upgrade to SRM 7.6
On Aug 16, 3:40 pm, Vianna Vianna vianna...@hotmail.com wrote:
Hi all
Best thing to do is bring in a human factors expert. They are trained in
interface standards.
On Aug 16, 2010 2:52 PM, remedy lee haeyoon@gmail.com wrote:
I wouldn't mind this too.
We are on SRM 2.1 and our users also complain.
the SRM user interface is not that friendly and the
You should be able to add the results list to the Guest View and then
hide what you don't want visible.
To add the results list open the form in the Admin tool and then go to
Form and Form Action fields on the menu bar of the Admin tool. Check
the Result List option and select the view to add it
SRM 7.6 doesn't seem like some huge change from the SRM Console point of view.
We've had bad feedback for SRM's categories and such as well, but nobody can
really put their finger on why. One thing that I do know that I thought was
cool was how BMC's internal Remedy Help type of site looks
Hi All,
Just wondering if anyone is using paging via modem windows platform 7.1 patch
7.
Point me into directions needed to get this started.
Thanks
Tim
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Tim,
We use TelAlert for our messaging processes. It's currently on Solaris but
I've played with the Windows version. They are virtually the same.
We have used a traditional modem but are switching over to GSM modems. This
provides a lot more flexibility with sending messages to some of the
Have you disabled Data Execution prevention in Windows? It can interfere
with the child processes spawned by armonitor.
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attend wwrug10 www.wwrug.com ARSlist:
WOW! I just took a look. Very nice. I don't have anything to download at
the moment but I look forward to using it.
Jason
On Sun, Aug 15, 2010 at 8:46 AM, Axton axton.gr...@gmail.com wrote:
** Thanks Patrick. I had little to do with the EPD changes, but I'll make
sure this information
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