A quick search in Google will find some SQL functions that strip the
unwanted characters.
Might this suit your skillset better than using a Java plugin?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jeff Lockemy (QMX Support
Services)
Hi,
You can do this with normal filters as well, even if it will be a little
bit slower.
I like the Service functionality, and would create a simple
Display-only-form with two fields Dirty and Clean and two filters:
FLTR 1:
Run If: ('Dirty' LIKE [A-Za-z 0-9.,\?!#$%^*()_=+/;:|}{[`~-]% OR
Hi Allen,
He can subscribe to the arslist by send an email to this email address
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG with subject SUSCRIBE and
communicate with the Remedy community.
Regards
Francois
Blue Turtle Technologies (Pty) Limited | Reg. no.:
Hi all;
Sorry I send this email out by mistake !
Francois
From: Francois Seegers
Sent: Thursday, May 17, 2012 11:21 AM
To: arslist@ARSLIST.ORG
Subject: ARSList
Hi Allen,
He can subscribe to the arslist by send an email to this email address
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG with
Two things:
1.- I think that is not a good idea to set time variables with active
links, since you depend on the client time configuration.
2.- When setting the time of a field at submit I prefer to copy the core
field submit date, instead of using the $TIME$ keyword.
Regards,
Jose M. Huerta
Hi Terry Brian,
Can you tell me what field 6969 is? I've looked in the docs and cannot find
anything. I know field 112 is assignee group but what is 6969?
Thanks,
Lynn
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent:
Sorry about that the field is Vendor Assignee Group (60900). If you look at
the permissions on Incident ID it will give you all the fields that you need
to look at for the lock downs. It should have something like Unrestricted
Access, Assignee Group, Assignee, Submitter, Vendor Assignee Group.
Hello Mike,
Long time no speak. You can have several mid-tiers and several AR servers. It
sounds like you can do with just one AR server and one mid-tier with only 500
users. If you want to do two mid-tiers, that will give your users a decent
amount of horsepower. Both mid-tiers have to have
Hi Folks,
Me again... still struggling with this Mid-tier performance issue. ColumnIT
(our support provider) has escalated the issue to BMC and I would
appreciate a second opinion on the information I have received from BMC
back line engineering support. I would like to know if you believe the
Hello Experts,
I am facing issues while using version roll up utility in Normalization engine.
The purpose of version roll up utility is to sync CI Market version with Market
Version from PCT:Product Catalog.
I have created Version Roll Up rule through NE console and I have also made the
Hi Larry
Sounds strange...
I have seen SQL queries degrade in performance over time depending on the query
execution plan, the amount of change to the data, and the statistics that are
utilized by the query engine, but it doesn't describe why re-starting arsystem
fixes the problem.
Hello all,
This is a 7.6.04 sp2 (multi-tenancy) question regarding Change
Management and required Service CI's. We noticed that if the Change
Location Company value (on the CRQ) doesn't match the Service CI,
Company value, the Service wasn't available to the user. However, if
the Service
Look at some of these settings. I have noticed similar issues in the past.
Tweaking the Java settings has helped a lot. Unfortunately Java tuning is not
exact and will require little tweaks at a time to get it right for your
environment. You may also want to look at how your threads are
We have a form that contains an attachment pool. When a file is attached to
the form we need the attachment to be sent to an outside application to parse
the data from the attachment. Once the parse is complete we need the parsed
data to be pushed back to our Remedy form. We currently have
Hi Terry,
That is a good suggestion. I have done an execution plan for the SQL in
question, but I have not done a before after for the same SQL.
Thanks.
Larry
On Thu, May 17, 2012 at 11:21 AM, Terry Bootsma tboot...@objectpath.comwrote:
**
Hi Larry
Sounds strange...
I have seen SQL
What is showing up in the logs? I've been dealing with some Normalization
issues as well, and I see lots of things in the neJob.BMC.ASSET.### files but
none that explain this. The only errors I see are for products that truly
don't match anything in the Product Catalog where I get errors such
Good Morning everyone,
My organization is looking at Microsoft Center 2012 Service Manager to replace
Service Desk, Asset Management and ADDM. Can anyone provide info on the
differences of the 2 applications? I believe they are looking to use the
complete Microsoft solution including
Have you tried keeping the company field on the service ci populated with the
previous value and creating a used by people-organization relationship to the
new company? That should make the service available By creating multiple
used-by relationships, you can control who sees the
They are immature and not ready to compete against the big boys.
Rick
On May 17, 2012 11:41 AM, Henderson, Danielle R. CNTR
dhender...@nmic.navy.mil wrote:
Good Morning everyone,
My organization is looking at Microsoft Center 2012 Service Manager to
replace Service Desk, Asset Management
Terry,
Thanks for the reply. Your suggestion works in INC, but oddly not in CHG.
r
On 5/17/2012 8:44 AM, Terry Bootsma wrote:
** Have you tried keeping the company field on the service ci
populated with the previous value and creating a used by
people-organization relationship to the new
...and.. That is surprising? Lol
Not sure how I could expand upon this other than looking at converting the
change service menu to follow the same constructs as the incident one...
It might be your only alternative
Sent from my mobile device..
Rick Phillips r...@netfirst.com
I'm in a similar situation. BMC has put together a matrix comparing the two,
but it's not very complete. According to BMC, SCSM isn't something that has
been a competitor to the Remedy platform in the past, so they don't have a well
put together comparison between the two.
I have put
yep, that may be plan A. I was checking out NULL values in the Service
CI as plan B.
On 5/17/2012 8:50 AM, Terry Bootsma wrote:
** ...and.. That is surprising? Lol
Not sure how I could expand upon this other than looking at converting
the change service menu to follow the same
I wrote the regex plugin because I had a set of requirements that workflow
could not address. We would get bad characters, and I needed to whitelist
the characters that could be used and where in the string they could be
used. The Java regex capabilities were a good fit. They let you look
for
Look at your sql logs. Do you see a long delay between the time the select
is issued and the results returned? If so, that would indicate to me that
the SQL is the cause of the slowness. Start there, then cross the next
bridge when you get to it.
Axton Grams
On Thu, May 17, 2012 at 10:32 AM,
Rick.one other item that I have done in the past is change the service menu
so that it is a tiered menu using the tier 1, 2, and 3 of the actual service ci
itself. That way it gives you a nice tiered menu of services vs. a large menu
that makes service selection difficult.
Hth
Terry
There was a hard ceiling on how much the midtier could handle with the
32-bit JVM (because memory was scarce), but that, in theory, is no longer
the case with the 64-bit JVMs. Using a 64-bit JVM with the midtier will
require that you properly tune your JVM though, if you expect to get
comparable
What is their driving force to switching? I'm assuming licensing costs and OM
costs. If that is the case there are other options with Remedy OnDemand and
Remedy Force that could knock out a significant amount of the costs. I think
over the next few years you are going to see a significant
I can't speak for all situations, but in my experience the vast majority of
situations where the tool is switched, it is almost never over functionality
and it's rarely due to the costs. Generally these types of changes occur due
to organizational changes or desired organizational changes.
Hi Axton,
I have Used Misi's excellent RRR|Log analysis tool to analyse 24 hours
worth of combined API and SQL logs. For the entire 24 hour period, I found
a small number of SQL commands that do take several seconds to execute.
However, in all cases, these SQL queries are the result of poorly
Well, if you have data piling up somewhere, and you have workflow that
scans that data, as the size of the data increases, the time required for
the scan will increase. If this is going on, you will see evidence to that
effect in the sql logs (increasing time in the sql logs for the same
Thanks everyone for the info. It has been a big help. @ Shawn Pierson, please
repost once you view the demo of the latest version.
Danielle R. Henderson
NMIC, ISC-O
L-3 Stratis
Application Admin
-Original Message-
From: Action Request System discussion list(ARSList)
ENV: 7.6.04 SP2 (server group) (2 servers) solaris / oracle
Cannot select button Disable Escalation in the Administration Configuration
menu without error
arerror 3324 = the configuration setting is not allowed when the server is
a member of a sever group
so how do you turn on escalations,
take the server out of server group thans modify setting
Server Setting--Configuration: checkbox Server Group member** needs restart
Ravi
Date: Thu, 17 May 2012 14:36:44 -0400
From: remedy...@gmail.com
Subject: arerror 3324 Escalation problem Quick Question?
To: arslist@ARSLIST.ORG
**
I can't find it now but I recall reading that you can only run escalations on
one server in the group at least on ARS 6.3. That would explain why you can't
select and worth checking.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai
That is correct - when in server group, then it is controlled in the
server group ranking form, and the selection is controlled by that
config.
You would have to unselect it as part of the server group if you want it
to run independently.
Regards,
Andrew C. Goodall
Software Engineer
If I have understood you right, you want to change the name of the company
across the application?
I had done this what may be considered the ‘dirty way’.. DB level.. I had
written a script to find me all the forms which had fields that had the company
name as an equal match.. And I had
Hi Folks,
I just switched my workstation from Windows to Linux. I don't see a
download offering for Developer Studio for Linux. Am I missing something?
Note that the platform listed at the product name is Linux, but the
platform listed for AR System Clients ... is Windows.
Is there anyone
I am looking for two consultants to help out with a project in Rockville
Maryland.
ITSM Consultant - someone who knows Remedy ITSM 7.6.04, especially custom
configuration. Someone who is very good at looking at a very inefficient
manual IT process and can extract out of that Service Catalog
Ok here is the problem, we are trying to upgrade to 7.6 Linux 64bit system, the
ARsperl 1.91 1.93 versions. I tried to install the ActiveState 32bit binary
for my system and the ARSperl installed, but then my DBI and DBD:Oracle failed,
with the classic message about my 32BIT libs, I can't use
There isn't one for Linux.. the client tools are developed for Windows.. There
used to be unix based client tools about a decade ago which were discontinued
on account of a thin user base for them..
Joe
From: Anthony Jurado Jr
Sent: Thursday, May 17, 2012 1:37 PM
Newsgroups:
Although being Java based could the Windows files be used in Linux? I am
pretty sure I have seen people mention they are using Dev Studio on Linux.
Jason
On Thu, May 17, 2012 at 3:15 PM, Joe Martin D'Souza jdso...@shyle.netwrote:
**
There isn't one for Linux.. the client tools are developed
It is sad that they cannot make one. But with the possibility of the takeover
shredding the whole BMC line should make you shudder . I really hope he
fails: then making one might become a reality I would like one too
Sent from my iPhone
On May 17, 2012, at 20:01, Jason Miller
Pat,
Not sure I understand this statement But with the possibility of the takeover
shredding the whole BMC line should make you shudder . I really hope he fails
Dave
On May 17, 2012, at 9:16 PM, Pat Zandi
remedy...@gmail.commailto:remedy...@gmail.com wrote:
**
It is sad that they cannot
It is not fully java based – there are portions of it that gets installed in
the windows system registry so its not something that you could just move files
across and make it work..
You may have heard about the earliest version which was distributed at a user
conference many years ago on a
Mmm.
One way to get the file out, using run macro to create arx report file,
write a wrapper around the run macro. Run script on server, arx file will
extra to attachment. If that app that parse attachment file reside on
another system/server, FTP/scp.
To get data back/file
If you are
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