Re: For MS SQL Database: "MS SQL Recommendations for BMC Remedy"

John, "ALLOW_SNAPSHOT_ISOLATION" & "READ_COMMITTED_SNAPSHOT" settings are required to enable "Row versioning framework in SQL Server" to avoid deadlock due to concurrent update of data in same table. Database deadlock is experienced during ITSM Install/Upgrade when multithreaded data-import is

Re: For MS SQL Database: "MS SQL Recommendations for BMC Remedy"

I do agree they should explain the rational behind some of these fundamental configuration changes. Your email got me curious so I looked up and found these articles. Parameterization http://technet.microsoft.com/en-us/library/ms175037(v=sql.105).aspx I recall Read Committed Snapsho

Re: For MS SQL Database: "MS SQL Recommendations for BMC Remedy"

I took a quick look at the doc. I see that a few settings should be made -- however, my first question is -- why should they be made? The doc says how to set them - but really - why they should be set - would probably be helpful. Thanks, -John On Wed, Jun 5, 2013 at 7:42 PM, Munukutla,Ravis

Re: SMS

Out in Australia where things like TelAlert are non-existent we have successfully performed SMS'ing using two solutions. both involved altering the notification engine to assist and creating a form similar to the Send Email form from xxx management console. Were instead of an email address we aske

For MS SQL Database: "MS SQL Recommendations for BMC Remedy"

Please check this. For MS SQL Database: "MS SQL Recommendations for BMC Remedy" https://communities.bmc.com/docs/DOC-23931 Regards, Ravi Munukutla Ravi Shankar Sr Mgr - Product Development REMEDY - AR SYSTEM R&D BMC Software, www.bmc.com Phone: 91-20-39875273 Mobile: 9

Re: SMS

What you heard is exactly correct. It's the same channel that is used to keep the phone connected to the network irrespective to whether you are making a call or sending text or browsing data. The phone needs to stay connected and there is data that is constantly being sent back and forth with a mi

Re: Running a Report from the User Tool using workflow

In your Open Window action for the report. Do you have it set to show an error if no requests match? I am thinking you might be encountering something where the user doesn't have rights to the record being reported on (sort of a Field 112 issue). What about turning on Database (SQL) logging in

Re: Open Windows Explorer from a Remedy Form

Do you have a web server you could place the files on? They can still be managed via UNC or mapped drives when they need to be created/modified/removed but served up via web server URL when a user needs to access the template. This will keep things webby and may work better with browsers. This al

Re: Running a Report from the User Tool using workflow

Fred, thanks for the help. I'm a little embarrassed because I have EXTERNAL workflow that I could have referenced. But it was late on Friday and laziness had a lot to do with it. With your help, the report runs from a selected record in a table that is in a Display-Only form. Now the problem is th

Re: Open Windows Explorer from a Remedy Form

Shawn, I agree - SRM is the better end path. Remedy 8.1 went live 4/1/2013 and I am the lone business analyst, administrator & developer. Getting things organized and approved is my goal for now. Once stuff is laid out, going with SRM will be a cleaner, leaner process. Thank you, Sandra Henni

Re: SMS

Exactly! That is why many people are getting "ripped off" for paying $10 a month to send/receive text. The way I also understand it is SMS is on the cellular backbone channel that is in use no matter if you use text or not. Sure there is some maintenance costs/effort for the carrier that comes w

Re: Open Windows Explorer from a Remedy Form

This may not be something you can/want to tackle right now, but I'd suggest modifying static forms to be SRM forms in the future, which can then kick off Change Requests and such instead of having people fill out information twice. Of course, your management would have to be on board, but that'

Re: SMS

You are right about that the signal required for sending an SMS is bare minimal compared to what is required for voice. From what I was once told when I was working on a Telecom project about 5 years ago, was that the signal required to send a text based SMS message is the ping that is required by

Re: Remedy Performance Security and arimportcmd issue

Seems like Linux… (maybe some other Unix … they all have this concept) I usually use something called strace to see what is happening. I suspect if you tried strace … you will see a bunch of "searching" for a specific library… then after a bunch of internal "file not found"… you will see it exit.

Re: Open Windows Explorer from a Remedy Form

All, The link opens a file share where the process file templates reside - Example: Fillable PDF for a new server request. The completed file is attached to the CHG for approval & submission to the CCB. Remedy is internal only, inside our DMZ; no external access. Thank you, Sandra Hennigan Re

Re: Open Windows Explorer from a Remedy Form

I thought that explorer.exe was Windows Explorer versus iexplore.exe which is the Internet Explorer browser. Maybe the two are more interchangeable for opening local files (as opposed to pages served up by a web server) than I thought. -Rick ___ Rick Westbrock QMX Suppo

Remedy Performance Security and arimportcmd issue

Hello All, We are encountering a very strange issue with Remedy Performance Security and arimportcmd and were wondering if anyone on this list has dealt with this issue and know the fix for it. Our environment: Server OS: HP-UX B.11.31 Database: Oracle 10.2.0.4.0 - 64bi Database Client Librarie

Re: Open Windows Explorer from a Remedy Form

Help me out- I don't see why this would be a security issue for them to launch a website (ie possibly a sharepoint site with docs for the change). Especially if it's an internal server. If they already have the change docs stored elsewhere, why duplicate them in the system. Of course the next

Re: Open Windows Explorer from a Remedy Form

Sandra, I haven't specifically tried it from an active link, but what about using the "file" URI: PERFORM-ACTION-OPEN-URL new *file://*/Network/ChangeTemplate http://en.wikipedia.org/wiki/File_URI_scheme Thad On Wed, Jun 5, 2013 at 8:25 AM, Hennigan, Sandra wrote: > ** > > Windows 2008 r2

Re: Open Windows Explorer from a Remedy Form

Need to include the complete and well-formed URL including the http in order for it to work. Partial URL's may work in the client but not through the mid-tier (pg 275 -7.6 Workflow Objects Guide but should be the same on 8.1) PERFORM-ACTION-OPEN-URL http://myserver/network/changetemplates/mypag

Re: Open Windows Explorer from a Remedy Form

Have you tried PERFORM-ACTION-OPEN-URL new \\\Network\ChangeTemplates ? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, June 05, 2013 8:26 AM To: arslist@ARSLIST.ORG Subject: Open Windows Explorer from a Remedy

Re: Open Windows Explorer from a Remedy Form

I think that is going to be a hard sell from a security standpoint if it is even possible. It is not a safe practice in general to let a browser call an outside executable like that since of course many malicious acts can be accomplished that way. Is there a business reason that you aren't attac

Open Windows Explorer from a Remedy Form

Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 We have a need to open Windows Explorer from a CHG ticket so that the user has access to all of the change documents, i.e.Scope, PMP, BCA templates. Back in the WUT days, I would have added a button and created an Active Link with a Run process to: C:

Re: SMS

They are marketed for that but that doesn’t mean it needs to be limited to it. That robin singing might still be clearer than an inbox with 1000 emails about stuff. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Jun

Re: Remedy SSO Login with CaC

Ok, thanks, I will look at that. On Wed, Jun 5, 2013 at 10:30 AM, Andre, Jacques wrote: > Hi Daniel, > > The Remedy Authentication Alias is covered on page 76 of the ARS 7.6.4 > configuration Guide. > > Regards > > Jacques Andre | Senior Software Engineer - BMC Remedy > Savvis, A CenturyLink Com

Re: Remedy SSO Login with CaC

Hi Daniel, The Remedy Authentication Alias is covered on page 76 of the ARS 7.6.4 configuration Guide. Regards Jacques Andre | Senior Software Engineer - BMC Remedy Savvis, A CenturyLink Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@

Re: Remedy SSO Login with CaC

There are two reserved fields you would add to the user form. Depending on how you want to populate those fields, you can add a bit of workflow to however you add users to capture the data. - Original Message - From: "Daniel Pritchard" To: arslist@ARSLIST.ORG Sent: Wednesday, June 5, 2

Re: Remedy SSO Login with CaC

Oh right, the Air Force/dod modified the schema in the AD network, and added the field.. On Wed, Jun 5, 2013 at 9:58 AM, Hennigan, Sandra wrote: > ** > > No, unfortunately not free. I’m not sure what the cost is now. > > ** ** > > We deployed it early in 2011 with 7.6. With the rollout of

Re: Remedy SSO Login with CaC

No, unfortunately not free. I'm not sure what the cost is now. We deployed it early in 2011 with 7.6. With the rollout of the new app, it made more sense at the time to purchase a known entity for CAC SSO then to spend time trying to build one. The EDIPI was parked in the Corporate ID field; ema

Re: Remedy SSO Login with CaC

Rich, Where is the alias feature at in Remedy. I am not familiar with this. I agree with the EDIPI number, I do not want to change the Login ID's from firstname.lastname and would love a solution for this. Dan On Wed, Jun 5, 2013 at 9:50 AM, Rick Cook wrote: > ** > > Dan, one thing you shoul

Re: Remedy SSO Login with CaC

is it free? and can you email me that ? the EDIPI is usually in the AD schema (there should be a location to put that) the AD network bumps against that in the authentication.. normally, your CAC person sends in the EDIPI to the NOC and they plug in that into your AD network.. On Wed, Jun 5, 201

Re: Remedy SSO Login with CaC

Dan, RightStar has a plugin that supports CAC and single-sign-on. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Sent: Wednesday, June 05, 2013 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy SS

Re: Remedy SSO Login with CaC

Dan, one thing you should look into is using the authentication alias feature built into Remedy. Basically, you put the EDIPI in the alias field, and LDAP authenticates against it, which it reads from the CAC. If you put the EDIPI in the Login ID field, you're in for a host of problems. Rick On J

Re: Remedy SSO Login with CaC

Unfortunately we do not have anyone with Java or API knowledge on staff. I was hoping that someone on the list could point me in the right direction or provide some help with the solution. Thanks for the reply though, at least now I know there is a fix out there and it just needs to be config

Re: Remedy SSO Login with CaC

Dan, I currently work with a customized community sso version that was modified to take what is given to it and cross reference it with the corporate id of the user gather the user id of that user from the person form, and then pass that to the Remedy server.so I say a definitive 'yes' to your

Remedy SSO Login with CaC

Listers, Environment Remedy 7.6.04 SP2 Midtier 7.6.04 SP4 Windows 2008 R2 Servers SQL database I work within the DoD and we have been told to move over to CAC authentication. I have installed Atrium SSO, configured it and with the help of the Hotfix provided by Remedy, which allows to map S

Re: SMS

Aren’t Twitter and myIT pointed more at the consumer side of the services than the support side? Even there it requires an action by an individual to look. Sure you can configure a sound to play when you get a tweet. However I have heard some devices make good imitation of robins singing with

Re: SMS

Joe, I'm not an expert but have been given some insight into of differences between SMS and Email. Some of those conversations were with very knowledgeable folks that support the TelAlert product and some from sales engineers with AT&T. If memory serves me correct, SMS is part of the voice ch

Re: SMS

Perhaps only 70 to 80% of us have data plans for email, I think the percentage of phones folks in our industry have that can do email would be higher, but are there numbers somewhere? Isn’t that what Big Data is for? That being said, isn’t that one of the gaps that MyIT and use of Twitter and

Re: SMS

That's a good case for when your system is provisioning services for internal customers - agreed there. I still am in favor of seeking possibilities to integrate to messaging applications like Skype or AIM or Yahoo or GTalk in case they have published integration points like WSDL or their API's

error while installing BMC Atrium Core 7.6.04

Dears, Please help, I'm facing error while installing "BMC Atrium Core 7.6.04" the error message "Can't Access Tomcat Parameter. Verify that Tomcat is running" when I'm asked to set java home used by Tomcat although I entered the same java home used in Tomcat installation while I was installing

error while installing BMC Atrium Core 7.6.04

Dears, Please help, I'm facing error while installing "BMC Atrium Core 7.6.04" the error message "Can't Access Tomcat Parameter. Verify that Tomcat is running" when I'm asked to set java home used by Tomcat although I entered the same java home used in Tomcat installation while I was installing