Re: ARSlist Future

Hi Dan, This is sad news for me, but I suppose it was inevitable with the way current market trends are going. Thanks for all these years of keeping the list up! The ARSList was a life saver for me on a good number of occasions over the years and I've met some good folks here. Best Re

Re: AR System Email Mailbox Configuration

Hi Anonymous, This might be a browser cache issue - open the form in Mid-Tier and press Ctrl+F5 to force the browser to get a fresh copy of the form from the server instead of using it's cache on your PC to display the form. Best Regards, Theo -Original Message- From: Action Request

Re: Last Task Closing Change

Just create another task after this (sequence) one and assign it to someone who will verify the work. Change Assignment gets disabled and Tasks take-over since multiple Assignments are now possible thru tasks. Sent from my iPhone > On Oct 9, 2015, at 10:54 AM, Brittain, Mark wrote: > > ** > H

Re: direct URL in ITSM 8.X

Hi Dan, Sandra, This may or may not be useful at this point, but you can use the URL encoder to find out what the correct string is to use to embed in your URL for your form: https:// midtierserver.my.domain:8443/arsys/shared/ar_url_encoder.jsp Best Regards, Theo -Original Message- F

Re: Requirements Doc

Hi LJ, I had a little hardware trouble with my laptop dying on me, but the manufacturer has now repaired it under the warranty, hence my late reply. You’re welcome. I hope it helps. I never bothered to compare the new online documentation version of this to the old documentation, but

Re: The ~! for filter names

Harsh, I agree with Fred & Rick, it makes more sense to rather have it as a property rather than only as some text appended to the name, but you would need to have BMC automate keeping both conventions going to make it backward compatible with existing workflow. Best Regards, Theo

Re: OT: Setting up a demo environment on LINUX..

Hi Joe, Because most of the companies I work with, that uses Linux, use RedHat, I initially chose RedHat for my demo/testing VM. When I found out that RedHat is only "free" for a limited time (about 30 days if memory serves me correctly), and that you will need to buy a license to get further O

Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

Hi Lisa, It sounds to me like someone has set file system quotas on your server. See http://msdn.microsoft.com/en-us/library/windows/desktop/aa365228(v=vs.85).aspx. HTH. Best Regards, Theo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Beha

Re: Help with upgrade path

op of it, to to 8.1 or 7.6. We would leave the ITSM portion as is for now. Are you saying to do this we need to install every version of ARS until we get to 8.1 On Monday, December 15, 2014 2:11 PM, Theo Fondse (GMail) mailto:theo.fon...@gmail.com> > wrote: ** Hi Carina, We

Re: Help with upgrade path

Hi Carina, We upgraded our "Custom-Only" 7.1/10g/Slolaris server recently to 7.6.4/11g/RedHat. I always suggest NOT to skip a major version when doing an upgrade, due to the fact that BMC only supports the last 3 versions, and therefore, might not test their software during development for upg

Re: dde.ini and slow start of Excel 2013

Hi Misi! Personally, I haven't used DDE.ini in years, but you could try something like this: Command1=[App.Minimize()] Command2=[NEW("G:\ABC\ARS-files\rek.xlt")] Command3=[PASTE()] Command4=[CLOSE(1)] Command5=[App.Maximize()] HTH. Best Regards, Theo -Original Message- From: Action Re

Re: Server side filter log not getting captured!

Hi Ayushi, Please post the output from the following commands in your putty session: ps -ef | grep arserverd uname -a df -h Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: 29

Re: RESOLVED: E-mail engine not getting POP3 messages (Linux) but not logging errors

Thanks for the suggestion! Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse (GMail) Sent: Wednesday, September 03, 2014 11:29 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: E-mail engine not getti

Re: E-mail engine not getting POP3 messages (Linux) but not logging errors

Rick, We were also running 7.1 on RHEL up until a couple of weeks ago, and also had to deal with reliability issues with the Remedy Email Engine stopping to process mail without any warning or without inscriptions in the debug log that points to any real issues or leads to what the issue mig

Re: Remedy 6.3 and Solaris x86?

LJ, Is it possible that you are thinking of the old “Flat-file DB” option we had in versions prior to 4..x (if my memory serves me correctly)? As far as I am aware, we never had Slolaris x86 support for AR Server. I tried forcing the install on a x86 Slolaris dev VM about 2 or 3 year

Re: Anyone know of a way to print the incidnet audit log, without cutting and pasting to a text doc?

Hpd:worklog or pm: worklog or chg:worklog Sent from my iPhone On May 10, 2014, at 10:20 AM, Howard's Gmail wrote: ** All, I was trying to find the form the data is stored on as well. It's funny we have the data to view, but no easy way to report on it. Have a great weekend,

Re: Anyone know of a way to print the incidnet audit log, without cutting and pasting to a text doc?

Thanks Tim, I am starting to think of going that way as well. Take care, Hbr Sent from one of Howard's iPads > On May 9, 2014, at 10:40 AM, Timothy Powell > wrote: > > ** > Our customer had the same request. We built a custom report for it which > allowed them to view it, print it, etc. >

Re: Anyone know of a way to print the incidnet audit log, without cutting and pasting to a text doc?

There is a form you can build a report off of. I can't remember the name though Sent from my iPhone On May 8, 2014, at 7:51 AM, "Richter, Howard (CEI - Atlanta)" wrote: ** All, I need to print out the audit log of a couple of incidents on 7.6.4 and looking an easy way (other than cutting a

Re: Transactional (TR) and Database (DB)

James, This is to allow you to, for a specific field, 1) Determine programmatically if a (user or automated) transaction has attempted to change the field value or not . OR - 2) Compare what the value used to be, just before the current transaction attempted to change it, as opp

Re: Remedy, OpenSSL, and the Heartbleed bug

Hey Doug, I was a little confused by the email from BMC as well. However, since our system in in house our security team is using your email (and some security scans) as the basis that Remedy/ITSM 7.6.4 is ok. Take care, Howard Sent from one of Howard's iPads > On Apr 20, 2014, at 7:20 PM,

Re: Finding AR License without accessing Remedy

Thanks William! You could also run the following: select License_Type, Key from AR_System_Licenses where License_Type ='AR Server' Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Se

Re: ITSM on a Laptop Question

Hi James, This is possible indeed. I have done this many times in the past for my previous company (another BMC Partner) in order to do development and demo's on ITSM etc. The catch here is that you are guaranteed to have BAD performance of an ITSM VM if you only have 8GB RAM or less. If you use

Re: Significance of Development cache mode

Hi Prathap , Development Cache Mode also makes things slow when multiple developers use the same server to do development. We have had to change our development server to switch off Development Cache Mode to get things to run smoothly. Development Cache Mode improves performance only if a singl

Re: arserverd binding to 0.0.0.0

Hi LJ, It used to be like that, up to ~v5.x or so, but AFAIK, the issue you mentioned has been fixed. The problem used to be that ARSystem validates the server license against what it deemed the Host ID to be and the Host ID was linked to the MAC of the first NIC. The AR System server woul

Re: [EXTERNAL] reporting methods for ARS 8.1

I thought the BO xi 3.1 r2 sp5.3 should allow java 1.7 to be used? Sent from my iPhone On Feb 11, 2014, at 7:39 AM, patrick zandi wrote: ** There are 4 strategies for reporting : CR, BOA, Birt, Adhoc that I know of - an yes I could create my own with a UT Custom. Of those it appears most are

Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -

There is a 5.3 patch that should fix the ie 9 compatibility? Sent from my iPhone On Dec 5, 2013, at 8:10 AM, pascale.sterr...@daimler.com wrote: Hi all, We need some help with a production issue from all the web guru out there. This issue only happens since we upgraded our environment to AR Se

Re: Opinions on COBIT

Hi Rick! You are right about the comparison between ITIL and COBIT, but COBIT, like ITIL, is a framework, not a solution to the problem. Back when the dinosaurs were still roaming the earth, I once did COBIT 4.1 foundation and found that it had some merit, and a couple of good things to go and im

Re: How to determine when a user last logged in

Hi Tony, This is easy if you create a simple data form and an active link that gets attached to all your active forms used by your users on Window open. I have created such a form for the same reason and it works well. You can use archiving to clear old data from this form. Also make s

Re: Fun -- if you couldn't work in the computer field

Jesus, Rick is referring to me. I can tell you about the cruise ships. In fact I did Carnival and I would agree with you on that! It was an amazing experience! Would probably still be there but life's events can change our goals. But next to being a Remedy developer I'd love to do that again.

Re: Function: MAPGET

Thanks for this! Sent from my iPhone On Sep 25, 2013, at 9:34 AM, Jason Miller wrote: > ** > Hi all, > > I just noticed this function in some of the out of the box AR System Report > workflow. I was not aware of it and figured there might be a few other that > are not aware of it either. L

Re: Page Redirection to Custom page

you may need to restrict by group membership with workflow Sent from my iPhone On Aug 13, 2013, at 1:56 AM, Shivanand Jeerigiwad wrote: > ** > Hi List, > > I have one requirement could you please help me on this? > > I need a functionality same as of Change Password page. i.e whenever an user

Re: arreload on arserver/itsm 7.6.4 (Safe to use)

[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza >> Sent: Sunday, May 26, 2013 2:20 PM >> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> >> Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) >> >> ** >> >> Offhand I do no

Re: arreload on arserver/itsm 7.6.4 (Safe to use)

Joe Thanks and What options should I use? Sent from one of Howard's iPads On May 25, 2013, at 8:37 PM, Joe D'Souza wrote: > ** > There should not be a problem using it. Did you try it in a development > environment? > > Personally I haven’t used it a lot as I was able to resolve most of my

OT: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers

All, The this week I am celebrating my one year kidney transplant anniversary (4/17/13) with my son (my donor). We just wanted to thank all of you for your help, prayers, and kind thought. Thank you all, Howard and Andrew Sent from one of Howard's iPads ___

Re: Sr. Remedy Developer

I live in downtown Seattle! Sent from my iPhone On Apr 11, 2013, at 11:21 AM, Mike Brahn wrote: > ** > Rick, > > Would TeleCommunications be willing to relocate a candidate from Texas? > Give me a call whenever you get a chance > > Mike Brahn > Jupiter Group > 832-778-1960 ext# 208 > >

Re: Knowledge Management 7.6.4 license?

David Thanks. I guess my confusion is the old version of RKM and the current one. I saw that we own 7 of something called a knowledge management specialist floating add on license. So I am trying to understand what licenses (other then AR or ITSM) are needed for the 5 different roles that use

Re: Need Help to solve this

U need to do a find and replace Sent from my iPhone On Nov 3, 2012, at 11:30 PM, Praveen Tiwari wrote: > I have a field where we have multiple email addresses like > prave...@gmail.com;am...@gmail.com;rak...@gmail.com. > I need to separate each mail address and push as separate records with >

Re: Email Engine Hanging

I have seen this on many versions. Enable email logging and look for a couple of items. 1. Does the mail box your picking up from have a large number of emails to be picked up? 2. Is the engine hanging on a type of email, maybe with large attachments? 3. How much memory do you have on the server,

Report limit in ITSM 7.6.4

Good morning, afternoon and evening (depending on your time zone) All, I wonder if anyone else has seen a limit on the amount of data (records), that the new reporting tool can pull back? For example if I run a query for the past 21days of reported incidents in the help desk form I pull back ar

Re: Strange License issue in 7.6.4

ing for the customer. > > Sent from my iPhone > > On Aug 8, 2012, at 8:56 PM, Howard's Gmail wrote: > >> I hope this question finds you all in good health. >> >> Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started >> to run out of

Strange License issue in 7.6.4

I hope this question finds you all in good health. Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to run out of floating licenses. With the user population staying the same. So we (with the help of BMC support) started to look around. What we saw was strange, we have

Re: ADV: Introducing BMC Remedy Health Advisor utility

Thanks David, Any plans for a mid-tier monitor? Thank again Howard Sent from one of Howard's iPads On Jul 30, 2012, at 7:33 PM, "Easter, David" wrote: > ** > It is challenging to monitor in-house BMC Remedy Action Request System > servers and an AR System based application infrastructure th

Form the holds the "My Reports" reports

Good morning, afternoon and evening all, I hope your having a great weekend. Once again I have asked a question of BMC support and let's say the answer does not follow the question. I am looking for the form that hold the reports saved (from incident and change) when you run a query (let's sa

Re: New reporting tool in 7.6.4 (pop-up)

That did it, better then David's reply. Also when I asked BMC support, they said it could not be done. Thanks and take care, Howard Sent from one of Howard's iPads On Jun 21, 2012, at 7:05 PM, "Goodall, Andrew C" wrote: > ** > Howard, > > It is the same syntax > > e.g. run search: ('Repo

OTP: Howard and Andrew are doing great after transplant

All, Words can not express how both my son and I feel with the expressions of caring that this group has shown the both of us. We are now both home, in some pain, but doing well. My new kidney is doing better then the doctors expected at this stage. Let's say I am not the norm, but those who k

ITSM 7.6.00 Data Dictionary

Any idea where I can find a copy of the ITSM 7.6.00 data dictionary? I am only interested in the Task Management System data dictionary. Regards, Moe. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org a

SRM & Tasks

I have an SRD that has 3 questions with several options. Depending on the answer from the user to those three questions, I determine the tasks needed and using a variable on the PDT, the process determines which Work Order template to attach. This is working fine. However, the number of different t

Re: INC/PBI/CHG Next ID question

You will need to delete records from the B and H tables as well. Moe. From: Daniel Pritchard [mailto:daniel.b.pritch...@gmail.com] Sent: Monday, January 09, 2012 10:28 AM Subject: Re: INC/PBI/CHG Next ID question ** Thanks, I needed something like that so that I can show management.

Re: would you like the user tool back (7.6.04)

Yes for the user tool No for the old Admin tool Moe. From: Joe Martin D'Souza [mailto:jdso...@shyle.net] Sent: Tuesday, January 03, 2012 11:25 PM Subject: Re: would you like the user tool back (7.6.04) ** I’m not sure I would want the Admin tool back though.. The new Studio perfo

Firing One Active Link on Multiple Controls

I have one form that captures user inputs and I am trying to provide some sort of a help mechanism right next to each field. I created 10 different controls on the same form. One right next to each field. The idea is when a user clicks on the help button right next to any field, there should be a t

SRM AIF

Does Advanced Interface Form (AIF) support conditions and questions in SRM 7.6.2? I have worked a lot with AIF, but never used any sort of conditions or questions. It's been primarily for workflow. Moe. ___ UNSUBSC

Re: Data migration from 7.6.0 server to 7.6.4 server

Your best bet is DMT. DMT has been greatly enhancement in v7.6.4 over 7.6. As for the order, the order is defined in each template. Moe. -Original Message- From: Guillaume Rheault [mailto:guilla...@dcshq.com] Sent: Tuesday, December 06, 2011 7:45 PM Subject: Re: Data migration from 7.6.0

FW: ITSM 7.6.04 - SRM/Work Orders

From: Gmail [mailto:moe.abdela...@gmail.com] Sent: Tuesday, December 06, 2011 12:48 AM To: 'patrick zandi' Subject: RE: ITSM 7.6.04 - SRM/Work Orders We assign the WO Manager to the same group as the WO Assignee. We have granted only users with Support Group Admin and/or Sup

Re: Fast & List Threads [I]

Please note that the max is 30 threads regardless of the number of CPUs. Moe. From: Paul Nicolaides [mailto:paul.nicolai...@db.com] Sent: Friday, November 25, 2011 6:07 AM Subject: Fast & List Threads [I] ** Classification: For internal use only All, I am currently reviewing a well

Re: SR Approval

k that out with BMC Support. Regards, ~ Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 19 nov. 2011, at 01:14, Gmail wrote: ** We currently have a service request that requires the requeste

SR Approval

We currently have a service request that requires the requester's direct manager to approve it. The issue is, not all managers have licenses. We had the same requirement for Change Management and we did some customizations to the AP forms to allow anyone to approve with no license. We did the same

Re: ITSM Product Catalogue

Is it going to be based on a quarterly subscription? How can we get the first release as well as subsequent ones, which I expect BMC to keep adding more products to the list as time progresses. Moe. From: Mertner, Allan [mailto:allan_mert...@bmc.com] Sent: Thursday, November 03, 2011 9:39

SRM & CHG Records

Any SRD that created a change record, sets the Request End Date earlier than the Request Start Date. I identified all the workflow that does that and apparently, it seems that there are 4 filters that set Earliest Start Date, Request Start Date, Request End Date and RFC Date. All these fields are b

Re: SRM issue with Incident SRDs

I just ran into this today. This is by design since the incident was created from a Service Request. You shouldn't hard code anything. A true incident "User Service Restoration" should be created directly from the Incident Management application. Regards, Moe. -Original Message- From

Re: Age old debate - categorizations

Brian, The examples below do not align with the tool. Basically, they seem to be redundant. Why would you waste one category when you can use the Incident Type field to describe your incident type. (User Service Restoration, User Service Request, Infrastructure Event and so on.) From

Re: SRM 7.6.002 License

license to apply on the server, it is more if a contractual agreement. Do I have this correct? Thanks, Jason On Sep 16, 2011 5:46 PM, "Roger Justice" wrote: > To be in complance there are SRM user licenses that need to be purchased. > > > > > > -Original M

Re: SRM 7.6.002 License

The submitter mode needs to be changed to locked instead of changeable. I just realized that now. Moe From: Gmail [mailto:moe.abdela...@gmail.com] Sent: Friday, September 16, 2011 6:13 PM To: 'arsl...@listserv.rbugs.com' Subject: SRM 7.6.002 License Does regular end user w

SRM 7.6.002 License

Does regular end user who used to use the Requester Console need an AR license to be able to submit SR on the Service Request Entry? I always thought that for submit there is not license required. However, I ran into a field permission error "You do not have write license to field .". I granted

Re: SRM 7.6.02 Entitlement

finition? I think I would. Regards, Moe. From: Andrew C Goodall [mailto:ago...@jcpenney.com] Sent: Saturday, August 13, 2011 12:41 PM To: Gmail Cc: arsl...@listserv.rbugs.com Subject: RE: SRM 7.6.02 Entitlement So do your ITSM people records for these users reflect "Support Staff

Re: SRM 7.6.02 Entitlement

** Can you not do entitlement based on the org or department? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: SRM 7.6.02 Entitlement

: Gmail To: arslist Sent: Fri, Aug 12, 2011 7:13 pm Subject: SRM 7.6.02 Entitlement ** We have a requirement to create an entitlement group for our IT Staff to view specific SRDs available only to IT. We have approximately around 2500+ users designated as IT personnel. Is there a way to bulk upload

SRM 7.6.02 Entitlement

We have a requirement to create an entitlement group for our IT Staff to view specific SRDs available only to IT. We have approximately around 2500+ users designated as IT personnel. Is there a way to bulk upload those user in the IT Staff Entitlement group we created? I created workflow to mimic

SRM 7.6.02 Navigational Categorizations

In versions prior to SRM 7.6.00, SRM:Navigational Category form was a regular form that was used for bulk upload navigational categorizations. I noticed that in SRM 7.6.02 this form is a Display only form. Is anyone aware of which form has replaced SRM:Navigational Category? How can we bulk upload

ITSM 7.6.0 Support Group Admin

The guide defines the Support Group Admin Functional Roles as: Allows the Support Group Admin to add or remove support staff members from their support groups. When granted an individual this roles, he was unable to add, remove or even access the support group forms. How does this role work and whe

Re: ITSM 7.6.4 - Ticket Prefix

This is definitely a big NO. Different types of relationships and joins are created based on the ticket number. Also, consider the possibility that this might revoke your support with BMC. If it's only something that you are used to in previous version, create a field on each module and populate i

Re: Product Query: Mobile Client

Aeroprise is your best solution. BMC has acquired it last week. I saw a demo of BMC Aeroprise and I think it will meet your needs http://www.bmc.com/news/press-releases/2011/BMC-Software-Acquires-Aeroprise. html From: Brandi Barbour [mailto:barbour.bra...@epamail.epa.gov] Sent: Monday,

Re: Bulk Change of login ID

What you need to do is to check the DTD:ThreadManager form. Open the form and delete all records and restart your job again. I have seen it happened before that for some reason this record gets stuck and it does not get updated. -Moe http://www.remedycloud.com From: Michael Burton [mailt

Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules

I have implemented ITSM 7.6.4 on Win 2008 R2 VM and was able to establish connection using the client or user tool with no issues. If you need any specifics on the configurations, please let me know. I have the DB and the MT on separate VMs and still able to connect to the app successfully. -

Re: Bulk Change of login ID

Yes, Data Wizard considers existing tickets, and field id 2 and 4. However, it does not recognize any custom fields. It runs perfect on 1:1 basis. http://www.remedycloud.com From: Joe Martin D'Souza [mailto:jdso...@shyle.net] Sent: Tuesday, June 14, 2011 4:04 PM Subject: Re: Bulk Change o

Re: *******ITSM 7.6.4 install in VM environment

I was able to successfully create an ITSM 7.6.4 environment with 3 VMs. 1 DB (Win 2003 Enterprise 4GB RAM 2 CPU MS SQL2005) 1 APP (Win 2003 Enterprise 4GB RAM 2 CPU) 1 MT (Win 2003 Enterprise 2GB RAM 2 CPU IIS 6.0 with Tomcat 6.30) Everything works great and very fast. The only issue is to bring

SLM Measurement

Does anyone know how are those two fields generated? OVERALLELAPSEDTIME DOWNELAPSEDTIME Thanks, -Moe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where

Re: SLM : moving the old ( 7.1 ) service targets to latest 7.6.04

Do not attempt to import business entities. The system will let you import them with no errors. However, when you associate your business entities to your STs, they will not be calculated accordingly. We learned this from customers complaints. Our solution was to drop them and recreate them all fro

Re: Service target time starts from Reported date or Submit date

es value on bases of Reported date or submit date. Thanks & Regards Amanullah IT Enterprise Applications Group Applications Emirates NBD, Al-Barsha Office Mezz floor Dubai, UAE Desk: +971 4 3726602 Mobile: +971 50 2182455 From: Action Request System discussion list(ARSList) [mailto

Re: Service target time starts from Reported date or Submit date

We use the reported date in my organization. In most cases, there's no difference in time between submit date and reported date. From: Kailashnath A J [mailto:kailashnath.jeya...@wipro.com] Sent: Sunday, May 29, 2011 9:46 AM Subject: Re: Service target time starts from Reported date or Submit

Re: In SRM - Possibility to manage the display of service subcategories.

This customization is related to the DVF component. All code related to DVF is completely encapsulated and hidden. You will have to dig very deep into this DVF and locate all the classes responsible for rendering the page and modify code associated with it. This is a very complicated task. We enco

Re: ITSM 7604 Install taking forever

I attempted the installation on a dev box and it took almost a full week. At the end, we discovered that the VM slice did not have enough resources in addition to that there was something between the database and the AR Server that made the process tries few times to write to the database. In each

Re: ARS 7.6.04 Service Pack 1

Client 7.5.04 is the most stable. We just pushed it to our user community (combo of xp and Win 7) and so far no issues. 7.6.04 kept crashing on us during our testing prior of packaging the tool. I have 7.5.04 run in XP compatibility mode. Regards, Moe. -Original Message- From: Terje Mog

Restricting Operational Categorizations

We have created an assignment rule for one of our integrations and it works fine. However, support people from time to time, accidently open tickets against this set of operational categorizations resulting in those tickets being sent to the same support group that handles the tickets coming direct

Re: How to see fields not present in any view (but present on the form)

id not understand which 'Search' tab you are talking about as I dont see any Search tab in Form properties. On 7/5/07, Kosjo gmail <[EMAIL PROTECTED]> wrote: > > ** In admin tool. Open form. From Main menu choose Form - > Form > Properties -> tabs Search or Sort

Re: Error in CTM:Email System form

hi, check permission of your account - see documentation Konstantin Pavlov 2007/6/26, Neel Guatam <[EMAIL PROTECTED]>: ** Hello fellow listers, We haven't made any changes to CTM:Email System form. When I am within an incident and click on click on functions à email system; following error

Re: kkk ARSystem

Hi, It's better for you if you create support groups directly from form Support Group. When you fill data, group id is automatically created. If you want permission groups - user group form. Here you must define id - start after 1001 or with your internal convention Konstantin Pavlov 2007/6/22,