Since I assume that this is historical data you might want to creat a custom
form to store them. There is multiple validations when an Incident is created,
Requester, Company and site that you will need to be sure is valid prior to the
import that can delay the import due to errors. I only had 4
Although the CMDB is not premapped you also can do the relationship mapping on
import to build the relationships immediately.
-Original Message-
From: Thad K Esser <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 5 Dec 2007 2:56 pm
Subject: Re: Atrium Integration Engine
**
And I
You need to review the Developer Plus patches and there is one that will work
with the 7.0 admin tool. You will need to review the readme files.
-Original Message-
From: Cupp, Michael E CTR USAF AFRL/RYOD <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 5 Dec 2007 2:46 pm
Subject:
Your problem is with the modify all matching. This push fields is to create a
new entry with each submit not to modify all existing records which is what the
modifying all matching is doing.
-Original Message-
From: Davies, J.T. <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 5 D
Since the work info is held in another form there is not an easy way to do
this. If you have a Crystal expert you should be able to create a report that
will list the workinfo. You could also create a new join form since the
workinfo entry has the Incident number included.
-Original Messag
ion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Roger Justice
Sent: Tuesday, November 20, 2007 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Really bizarre ITSM 7 web issue
** I had a customer with the same issue and support suggested Patch 4 which did
not work. I know it was to be fixed an
I had a customer with the same issue and support suggested Patch 4 which did
not work. I know it was to be fixed and if you are not using patch 5 it is ost
likely fixed with it.
-Original Message-
From: William Rentfrow <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 20 Nov 2007
The only item that was requested when I set up ITSM 7 was to change the name of
the Title field on CTM People to Rank/Title and make it required?and add the
field to both Incident and Change with modified workflow to autopopulate when
requester is selected. They used to Company at the major comm
Why not do a database backup/restore. This will move all data and it is
documented on support Knowledge Base.
-Original Message-
From: Jorge Polo <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 7 Nov 2007 4:50 pm
Subject: Moving Data or workflow from Production server To Developme
You need an Active Link on the Form with the Flashboard that refreshes the
Flashboard object.
-Original Message-
From: Rami S Ayoub <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Sun, 28 Oct 2007 11:02 am
Subject: Flashboard Refresh Automatically
**
**
Hi List,
I have a probl
In the Flashboard Variable use the Schedule tab to start the history section of
the Flashboard Server. Now you will have the ability to capture historical data
going forward.
-Original Message-
From: patrick zandi <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 23 Oct 2007 12:33
You need to review the permission on the BMC:BaseElement entry of the Asset.
This is where the the CI viewer is looking to see if you have permission to
view the asset.
-Original Message-
From: Kevin Shaffer <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 11 Oct 2007 9:25 am
Subj
Multi-tenancy uses field 112 to hold the groups/individuals that have
permission to view the specific ticket. If you review the section in the Admin
Help file concerning implementing field 112 you will gain most of the knowledge
you will need.
-Original Message-
From: Barber, Dave <[EM
Review the Active Link that is being fired on return and modify it to open in a
new window modify only.
-Original Message-
From: Sanford, Claire <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 8 Oct 2007 11:51 am
Subject: HD 6.0 - Open Search in Modify Window not Results List
O
Until?the entry has been created?you cannot?delete it that is why the OOTB
filter fires on?Modify.
-Original Message-
From: Teresa Fannin <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Fri, 5 Oct 2007 8:13 am
Subject: Re: Delete Incident I.D after it is created
**
Just Curious as t
access to the Work Info in your view? The
issue I've come across is that whenever I try to configure access like
you are describing they can still see the Internal Work Info.
Richard
On Oct 4, 1:52 pm, Roger Justice <[EMAIL PROTECTED]> wrote:
> I created a new view of the HPD:Helpde
edback. Could you possibly provide more detail on
this? What were the risks involved in this method? When you said that
you created a new "requestor read only" were you referring to a new
permission group?
Any further feedback would be VERY much appreciated.
Cheers.
Richard
On Oct 3, 2:23 p
If your want to use the Overview console on the requester console you will need
to add a new table field with the appropriate qualification.
-Original Message-
From: Runar Helle <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 3 Oct 2007 8:57 am
Subject: Re: Requester Console - Not
est as Service Type,
but I can still not see the incident in the Requester Console, even after
logging back in again. It is visible in the Incident Management Console.
Regards,
Runar
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Roger Justice
S
The failure is on the Assigned to group of SHR:ConsolidatedList, confirm the
field size on both servers are the same.
-Original Message-
From: Manish SINGLA <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 3 Oct 2007 8:51 am
Subject: Pending distributed operation for this entr
The Requester Console only shows the Service Requests and do not show
non-service request associated Incidents oe Changes.
-Original Message-
From: Runar Helle <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 3 Oct 2007 9:05 am
Subject: Requester Console - Not displaying all incide
I had to implement a similar request for a client and added a new table field
that used the overview console so that they could see both Incident and Changes
that they were the Requester. I then created a new Requester Read Only for
Incident and Change and provided each user with a Incident View
You have full CMDB that will allow you to enter CIs. You do not have the forms
and workflow to easily work with the Assets.
-Original Message-
From: Kincaid, Andrew A <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Fri, 28 Sep 2007 7:54 am
Subject: Asset "light" capability in Incident
It uses the Login and Password in the AREA LDAP form to confirm that the Users
credentials are valid.
-Original Message-
From: Reiser, John J <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 25 Sep 2007 2:01 pm
Subject: Anonymous query of the Active Directory
Hello Listers.
ARS
Not OOTB you will have to build it.
-Original Message-
From: Rami S Ayoub <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Sat, 22 Sep 2007 6:21 pmu will have to build it.
Subject: Work Info in ITSM 7x ,
**
**
Hi List,
?
There is anyway to send the Work Info notification from the
I know some of the former Remedy employees that are now at IBM. The corpaorate
committment they always talk about is to become a force in the ITSM
marketplace. The only way to know will be as they release new versions/products
that will compete. They do tought that there system is WEB based and
Truncate the table is the simplest way.
-Original Message-
From: Patel, Kamlesh <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 18 Sep 2007 3:46 pm
Subject: delete mass amount of records from ARS 5.1.2
**
All,
I am going through an upgrade plan to 7.x. ?Before I begin my upgra
**
If you have like IDs mapped you can reduce this by mapping only the fields you want to have to update effect.
-Original Message-
From: Hyslop, Bruce <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 12 Sep 2007 1:47 pm
Subject: Does anyone know what constitutes a DSO update transf
There is a patch for Remedy Developer Plaus that works with Admin 7.
-Original Message-
From: Rick Cook <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 12 Sep 2007 12:35 pm
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite?
No logging doesn't count.
**
The Request ID is field 1 the Incident ID is created from another form that you
will need to create using a new filter.
-Original Message-
From: Gayford, Matthew C. <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 12 Sep 2007 9:29 am
Subject: Request ID not being generated
**
H
Each people record on the Login/Access Details tab has a table field called
Access Restrictions. This is where you set each persons permissions to not see
specific companies. Initially all Support personnel can see all companies and
you restrict which ones they cannot see.
-Original Messag
This is the standard text report. To export the data you will have to open
Incident work info and search on the field Incident Number. Now you can export
to a file.
-Original Message-
From: Shibu Samuel <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 11 Sep 2007 4:47 am
Subject:
Determine what you are using the fields to capture and then remember that if
you are going to need to do reports with these fields how you will get the data
into the report. I have learned that by creating a copy of the view you added
the new fields to with its unique name upgrades can be handle
I had the same problem and since I was importing the old 5.5 Helpdesk entries I
mapped the Incident ID to be the old Request ID.
-Original Message-
From: Mary Dollus <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 30 Aug 2007 9:28 am
Subject: Importing new records into ITSM 7 Inci
Version 7 is the first version to support multiple host names.
-Original Message-
From: sujan nellikkandy <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 28 Aug 2007 5:16 pm
Subject: LDAP with multiple hostname
**
Hi,
?
how to configure ARDBC and AREA LDAP with multiple host
What I did was to turn off include the URL on the filter and add the URL
details to the appropriate SYS:Notification Message.
-Original Message-
From: Chris Doble <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 27 Aug 2007 5:30 pm
Subject: embedded unotification rl
**
Has anybo
When you say restrict them if you are giving them an error message the value
does not change in the database and a new action of open window in the current
window using the request ID will do what you want.
-Original Message-
From: Durrant, Michael M. - ITSD <[EMAIL PROTECTED]>
To: arsl
You start with an Escalation that fires each day at the same time that will
modify the records you need transferred. The field you modified will fire the
filter that will DSO the ticket with ownership. At the next server you need a
filter on merge that will assign the ticket to the right group.
Although you see the name of the Group in the list what is actually held is the
GroupID.
-Original Message-
From: Broyles Robert K Mr CTR USAF 96 CS/SCCE <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 21 Aug 2007 4:13 pm
Subject: Steps to update group list on the User form
Hel
The requester is reopening the service request not the Incident.
-Original Message-
From: Rami S Ayoub <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Sun, 19 Aug 2007 1:40 pm
Subject: Requester consol - Incident Management.
**
***
Hi List,
When you - (as a requester) reopen
It would be easier to export the Asset data and import it into either a staging
form or the appropriate BMC:Form.
-Original Message-
From: Suster, [EMAIL PROTECTED] <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 14 Aug 2007 8:40 pm
Subject: DSO to move data from AST:Asset to the
Uncheck Install DSL on the Change Management installation.
-Original Message-
From: Ben Mastaglia <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 8 Aug 2007 9:02 pm
Subject: Change Management installation error
**
Hello all,
When I try to install Change Management 7.0.2 I get
This is normal a group has the have the Change type permission to be visible
when you want to select a group on a form or field.
-Original Message-
From: Lammey, Peter A. <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 8 Aug 2007 5:39 pm
Subject: Permissioning a group to a field o
You either need to modify the qualification that this group uses so that it
does not include groups or create a new Console for the Overview Console with
the appropriate qualification.
-Original Message-
From: Dustin Udy <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 7 Aug 2007
There was a error on a filter that counts licenses. Capture a log and review
the filters that check for fixed licenses and you will see the qualification is
not including fixed as it should.
-Original Message-
From: Gayford, Matthew C. <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: T
The request ID and the Incident ID are created differently in ITSM 7 and can be
different numbers. If you are not sending a URL use the Incident ID if you are
sending a URL you will need to include the Request ID.
-Original Message-
From: Lateralus <[EMAIL PROTECTED]>
To: arslist@ARSLIS
Matthew C. Gayford
Technology Support Specialist
Information Technology Systems Division
University of North Carolina at Wilmington
(910) 962-4357
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Roger Justice
Sent: Sun 8/5/2007 5:49 PM
To: arslist@
Have you mapped the field in SHR:ARDBCFields and restarted to plugin/server.
-Original Message-
From: Gayford, Matthew C. <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Sun, 5 Aug 2007 1:51 pm
Subject: ARDBCFields not populating in overview console
**
Greetings ARS Listers,
I’v
When you removed the Demo password the system will try to authenicate with the
AD you must have a Demo password.
-Original Message-
From: Heider, Stephen <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 1 Aug 2007 3:40 pm
Subject: EIE 7.0.1 p5 Install
List,
I am trying to insta
Installation and Configuration of ITSM 7 if you are going to ITSM 7 is the best
course to take. If you are looking to improve your development skills Admin3.
-Original Message-
From: John Atherly <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 31 Jul 2007 8:54 am
Subject: Remedy 7
AST:AssetPeople holds both the individual and group relationships.
-Original Message-
From: Kathy Morris <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 17 Jul 2007 11:41 am
Subject: CMDB 1.0
**
How do I find out all the groups associated with CI, etc within the CMDB 1.0?
I nee
Copy to new should only be used when the user is in the search mode and starts
entering a New ticket. There are to many fields both visible and hidden when
you use copy to new from an existing ticket that can and will cause problems.
-Original Message-
From: Bob Rowe <[EMAIL PROTECTED]>
If you go to the Arslist.org site and did a query you might have found the
answer.
** See what's free at http://www.aol.com.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslis
You installed the email engine and this is what is hanging up the Incident
install. Shut down the email engine and set it to manual start up and it will
work. Most likely the Incident Management is installed since the last step is
to restart the Service.
***
You have to create at least one entry in the Assignment Engine.
** See what's free at http://www.aol.com.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
ITSM 7 CMDB 2.X each computer had 100-200 software items related and the
loading of the individual computer and the selection of the related items tab
was 1-3 seconds. Maybe it was improved.
** See what's free at http://www.aol.com.
__
Area Authentication in 7 can handle this. The only way you can do this
previously is to move to a higher location so that both organizations are
available.
-Original Message-
From: John Atherly <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 14 Jun 2007 10:53 am
Subject: Using LD
The user record could be moved. It will cause a problem since the People record
is now the controlling form. I wiuld suggest you get the new import tool from
support.
-Original Message-
From: Mahesh Patil <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 14 Jun 2007 12:16 am
Subjec
The entries are given a percentage value 20,40,60,80 and 100. The selection of
yes or no will either provide a 100% or less calculation. I did not have time
to find what form hols the value range that will set the risk level. This is
similar to how Priority is now calculated in Incident from Urg
I had to remove a corrupted CMDB 2 installation on a MS Server and found that
it can be done by using the remove programs, regedit and deleting all of the
associated forms through the admin tool. If I had to do it again I would do a
complete re-install.
-Original Message-
From: Hardy,
Thank you,
eel Gautam.
rom: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
n Behalf Of Roger Justice
ent: Tuesday, June 12, 2007 9:36 AM
o: arslist@ARSLIST.ORG
ubject: Re: Archive email records from 'AR System Email Messages' to a new
Since you are on version 7 review the new Audit feature before you make a final
decision.
-Original Message-
From: Neel Guatam <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 12 Jun 2007 10:27 am
Subject: FW: Archive email records from 'AR System Email Messages' to a new
staging
I have the full ITSM 7 and it worked for me.
-Original Message-
From: Jarl Grøneng <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 12 Jun 2007 9:10 am
Subject: Re: Workflow Explorer
Is sync search databse useful with ITSM 7? Is it possible to run sync
with that amount of forms a
My client likes the new forms since they can fine tune the messages and do not
need a developer.
-Original Message-
From: Doornbos, Mark <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 11 Jun 2007 5:29 pm
Subject: Re: Web URL - Resolved
**
Hi Joe,
With our old forms, I had
In Version 7 this is a know bug and requires the developer to create their own
URL that will end with eid=request ID. This is how I made it work.
-Original Message-
From: Doornbos, Mark <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 11 Jun 2007 4:45 pm
Subject: Web URL
**
HI l
CTM:People Permission Groups
-Original Message-
From: Rick Cook <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 11 Jun 2007 3:20 pm
Subject: Re: People population
**
There is a form that contains the group memberships for people (form name
escapes me at the moment, but it's pre
All date and date/time fields are stored in seconds therefore you will have to
calculate it.
-Original Message-
From: Kemes, Lisa <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 11 Jun 2007 2:35 pm
Subject: Dates in a SQL Query
**
I have a simple count SQL query that sets a fie
If you look at Asset 6 and compare it to Asset 7 you will see minimal
differences except for the major change in CMDB Classes. I would assume you
will see this in the future.
-Original Message-
From: Savant, [EMAIL PROTECTED] <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Fri, 8 Jun
d
gainst?
jd
From: Action Request System discussion list(ARSList) on behalf of Roger Justice
ent: Wed 06/06/2007 7:59 PM
o: arslist@ARSLIST.ORG
ubject: Re: URL in email
* I found that the new URL feature on the filter has a bug. I went into the new
YS:Notific
I found that the new URL feature on the filter has a bug. I went into the new
SYS:Notification form and added the proper URL in the Body of the email.
-Original Message-
From: Doornbos, Mark <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 6 Jun 2007 8:47 pm
Subject: Re: URL in ema
The Incident Number is created by making an entry into another form that I do
not remember and can get for you tomorrow. When the entry is made the Incident
ID is populated by LastID and it appears that your system is getting confused,
for lack of a better explanation, as to what the lastID is.
I found the same thing and tried to use permission on the applications to
reduce the potential issue. The client decided they wanted a large button in
the middle of the home page that will take the requesters to the Requester
Console and this has eliminated any one trying the other urls in the
This is something new to version 7 when you do a modify all. I have not
reported it since it has not caused me major problems so far. It may be a bug
since when you do a, modify all, all of the fields are blanked out as expected.
It seems as if the lastest version does not hold the data as befor
The DSO I did was between a Helpdesk server and a Change Server and did not
require moving the CMDB data. The data did not have any relationships that
needed to be moved. You should not have any issues with timing since the data
in
the relationship forms are not compared to any existing data
You will want to also review the relationship forms such as AST:AssetPeople
and AST:Component to transfer the relationships.
Roger
** See what's free at http://www.aol.com.
___
UN
The first thing you will have to do is to determine if a user with a read
license can create an Incident with the template. provide a test user with
Incident Submit permission and Incident View permission and be duse the server
is in locked mode. If it does not work you will need to use the Sevi
I put them in Computer System with appropriate Tier 1,2,3. The client did not
have a complaint since this CI is at the top of the structure and they relate
to an employee not another CI.
-Original Message-
From: Rick Cook <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 30 May 200
Have a deadline time field that is calculated on submit use an escalation that
runs every 5/10 minutes against the field so that the timestamp + 5 hours will
do whatever you need to motivate the manager. you will need at least one other
field to track a resubmit.
-Original Message-
Fro
ITIL suggests the following process for Problem:
1. Only Support Personnel can create a Problem
2. Problems are Assigned to the Problem Manager Group
3. The Problem Manager determines that it is a valid Problem and assigns it to
the appropriate Support Group for review and find a work around
Be sure that none of the fields are pointing at the old server name. If you
have a table field it may not be server independent.
-Original Message-
From: Dwayne Martin <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 29 May 2007 10:40 am
Subject: "Asynchronous even occured" and "gl
More details would be helpful since you are not specific as to what the
problem is.
** See what's free at http://www.aol.com.
___
UNSUBSCRIBE or access ARSlist Archives at www.arsli
You have to add it to the mapping on the ARDBCFieldMapping form and restart
the Plugin or Server for it to be seen. I have all of the documents at the
client site if this is not answered before Tuesday send me a direct email.
Roger
** See what's free
**
If you do that and use AD authenication it will not have an AD entry. ITSM 7 is not friendly to guest users through the Service Request console since it needs the validate the user through the people form.
-Original Message-
From: Gayford, Matthew C. <[EMAIL PROTECTED]>
To: arslist@ARS
I have a development server that the plugin is not running on that will give me
an hourglass and then fail to load. Be sure your plugin is running.
-Original Message-
From: Rick Cook <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 22 May 2007 1:48 pm
Subject: IM 7.x Overview Conso
I did a full ITSM 7 implementation that replaced Helpdesk 5.5. The client had
some customizations such as allowing the service desk to iuse the same summary
list as the requester. They also needed a new form to capture user systems. The
OOTB processes are built using ITIL and if the consultant t
If you are going to be doing an archive of the old helpdesk tickets I would
recommend making a copy of the old helpdesk forms removing anything that points
at the server such as table fields and then importing the forms into SD7. You
can then export the data and import into SD 7. I did this for
You will need to have 2 things 1. Business time for each location and 2 a
filter that will set the proper business time on the ticket prior to the SLA
being computed. This worked for me on a 6.0 Helpdesk and SLA.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent:
I had an error occur with CMDB 2 that may help. Be sure that the datasae name
of the field you are adding is unique. If the name is on any CMDB form the
adding of the attribute will fail similar to what you are seeing. I was able to
review the error log in version 2 to tell me where it failed.
For ITSM 7
Laptop: the faster the better
Memory: 4GB or more
Database: whatever you are comfortable with, Oracle does have a free version
Remedy Licensing: Negotiate with sales be sure you have at least 3 fixed
licenses for each application
-Original Message-
From: [EMAIL PROTECTED]
To
The Incident User cannot re-assign to another group you have to give them
Incident Master at a minimum.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 16 May 2007 7:17 PM
Subject: Incident Owner = Incident Assignee
**
The structure of the Help Desk here
'Body' = "I approve this request. STOP HERE - xx"
How do I remove everything from STOP HERE on?
If you know that the stop here is that came location in the string you can use
just the SUBSTR to truncate the rest of the characters. If the stop here may
mave you can deter
The Group form is still a valid location to change the Group name. Login as
appadmin.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 16 May 2007 3:39 PM
Subject: Support Group Name change in IM 7.0
Hi list,
We just successfully upgrade from HPD 4.03 t
to a certain mailbox (which I will deal with separately)
2) The Requester Console.
Are you saying that Incident Submitter is the incorrect permission for that
level of use?
Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Roger Justice
Sent
balance.
Thanks again!
Rick
_____
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Monday, May 14, 2007 12:57 PM
To: arslist@ARSLIST.ORG
Review the STRSTR and SUBSTR documentation.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 16 May 2007 1:14 PM
Subject: How to remove everything after a certain value in a string?
**
How can I set a field with the value of another field UP TO a certain
This may help.
You can bring up the "Monitor Tomcat" or "Configure Tomcat" facility, go to the
Java tab, and change the min and max heap settings (called "initial memory
pool" and "maximum memory pool") - this will make changes in the registry too
see this link:
http://www.brightworks.com/tec
st(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Roger Justice
Sent: Monday, May 14, 2007 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7/LDAP not importing some records
**
Yes, mine did the same thing and I created 2 escalations 1 if there was a phone
number and 2 if there was no phone number.
Yes, mine did the same thing and I created 2 escalations 1 if there was a phone
number and 2 if there was no phone number. On the no phone number I hard coded
the receptionist.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 14 May 2007 2:52 PM
Subject: I
Since the Item is not a required field in Asset you can add it later. In ITSM 7
even the operational categorizations are no longer required.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 8 May 2007 4:50 PM
Subject: Atrium CMDB - CTI's
**
Hi All
Env: IT
r 7.0
Remedy Service Management IT 7.0
OS: Linux
Database: Oracle 10g
Thanks and regards
De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
En nombre de Roger Justice
Enviado el: Jueves, 10 de Mayo de 2007 09:53 a.m.
Para: ar
601 - 700 of 897 matches
Mail list logo
