the opcreate response in mid-tier logs which would give me
the ticket number created.
Regards,
Saurabh
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View this message in context:
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Sent from the ARS (Action Request System) mailing list
Of MalviyaSaurabh
Sent: Friday, August 28, 2015 12:05 PM
To: arslist@ARSLIST.ORG
Subject: Urgent Help needed : on SOAP web service
Dear Members,
in our production Remedy has a published a web service on one of the custom
forms, which is being consumed by the external application. Now
Hi Bola,
The table in the AR meta data that links container objects to their
contents is probably corrupt. Usually it is an active link guide at fault.
Identify the offending active link guide(s) and then delete/reimport. You
may not be able to export with this error so hopefully you have a backup
You can set the environment variable: ARAPILOGGING=88
Then start the User Tool.
There is a post about this here:
http://www.javasystemsolutions.com/arslist/view/89040641
I've had to use this a few times to find out which Active Link Guide was
having issues. Once the AL Guide is removed/fixed
I will be implementing tomorrow and I am getting the following error.
Any idea how to solve this quickly?
Error generating application list field content. (ARERR 1900)
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We saw this error in ITSM 7.6.03 and is because of some Active Link
guides got corrupted.
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attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Ok. Now can you give us more details, such as the database you are using and
what the error was?
Daniel
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: February 10, 2012 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent help
Hi List,
ARS 6.3
ITSM 6.0
I have a web service through which I am trying to raise remedy tickets.
The tickets are successfully getting created but I am not able to open
those tickets from the Remedy Requester page(after double clicking the
tickets from the Remedy Requester page)
It is
Tunn on active link logging and find out what Set FIelds actions it is
failing on.
On Fri, Aug 14, 2009 at 1:50 PM, JLK jlkiranjl1...@gmail.com wrote:
**
Hi List,
ARS 6.3
ITSM 6.0
I have a web service through which I am trying to raise remedy tickets.
The tickets are successfully
] On Behalf Of JLK jl
Sent: Friday, August 14, 2009 6:51 AM
To: arslist@ARSLIST.ORG
Subject: Fwd: FW: Urgent Help needed
**
Hi List,
ARS 6.3
ITSM 6.0
I have a web service through which I am trying to raise remedy tickets.
The tickets are successfully getting created but I am not able to open
:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *JLK jl
*Sent:* Friday, August 14, 2009 6:51 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Fwd: FW: Urgent Help needed
**
Hi List,
ARS 6.3
ITSM 6.0
I have a web service through which I am trying
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-
Lisa D
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:
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6:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions Issues - URGENT HELP NEEDED
All ~ we are using (and want to keep) single-tenancy mode but we want
our
HD to have the ability to update any ticket. I've listed their Support
Group role as Help Desk but if an incident is submitted
All ~ we are using (and want to keep) single-tenancy mode but we want
our
HD to have the ability to update any ticket. I've listed their Support
Group role as Help Desk but if an incident is submitted by someone
outside
of the HD, ownership is listed as the group who submitted the incident.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Muhlethaler, Laurie
Sent: Wednesday, December 10, 2008 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions Issues - URGENT HELP NEEDED
All ~ we are using (and want to keep) single
To: arslist@ARSLIST.ORG
Subject: Re: Permissions Issues - URGENT HELP NEEDED
All ~ we are using (and want to keep) single-tenancy mode but we want
our=20
HD to have the ability to update any ticket. I've listed their
Support=20
Group role as Help Desk but if an incident is submitted by someone
To: arslist@ARSLIST.ORG
Subject: Re: Permissions Issues - URGENT HELP NEEDED
**
Can you send the list of permissions for one of the users with the problem? If
they have incident user permission, this would be normal. Allowing them to
modify tickets in another group would need to be Incident Master
Hi Laurie,
What if any errors do you get when users try to modify a ticket they didn't
submit?
Anything in the logs?
Thanks,
Jase
On Thu, Dec 4, 2008 at 12:52 AM, Muhlethaler, Laurie
[EMAIL PROTECTED] wrote:
**
Listers ~ either I'm going insane or I'm just overlooking something
simple.
Listers ~ either I'm going insane or I'm just overlooking something
simple.
All of a sudden, our users cannot modify tickets that they did not
submit. The submitter mode is set to Changeable and has been since
inception. We are/were planning on going live tomorrow morning and this
stupid
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Wed Dec 03 21:52:28 2008
Subject: Permissions Issues - URGENT HELP NEEDED
**
Listers ~ either I’m going insane or I’m just overlooking something simple.
All of a sudden, our users cannot modify tickets that they did not submit. The
submitter
Dear List,
Whenever a consultant is trying to put the status of the ticket from
Pending to WIP on Helpdesk he/She is getting this error
No holiday definition exists with the specified tag. (ARERR637)
I have rebuild the whole SLA's.
But the funny thing is that this is happening for some
[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Tuesday, October 23, 2007 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Error-- urgent help needed
**
Dear List
] On Behalf Of Jase Brandon
Sent: Tuesday, October 23, 2007 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error-- urgent help needed
**
Hi Rajesh,
You need to have an entry for the group on the ticket in the Business
Time Holidays form... else you get the error below.
OR...
reconfigure your SLA
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Tuesday, October 23, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error-- urgent help needed
**
Hi jase,
Thanks for your reply. Whatever points you have
: Re: Error-- urgent help needed
**
Not neccessarily..
On the Terms and Conditions Tab of the SLA, you may have configured
Find the Holidays in the Application Form to Yes.
Since you stated the problem is only happening on one ticket, I am
guessing that you have the above configuration on only
, October 23, 2007 9:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error-- urgent help needed
**
Not neccessarily..
On the Terms and Conditions Tab of the SLA, you may have configured
Find the Holidays in the Application Form to Yes.
Since you stated the problem is only happening on one ticket
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