Re: [asterisk-users] asterisk 1.4 prereq

2007-11-10 Thread Lenz
Try this * 1.4 compilation guide for CentOS: http://astrecipes.net/index.php?n=286 Thanks l. On Sat, 10 Nov 2007 09:12:39 +0100, Mark Quitoriano [EMAIL PROTECTED] wrote: Hi im using centos 5 what is the prerequisite to be installed before compilling asterisk 1.4? Thanks! -- Loway

Re: [asterisk-users] Queue Statistics reporting

2007-11-06 Thread Lenz
We offer a very comprehensive reporting and real-time monitoring commercial solution called QueueMetrics that has also a free mode for smaller CCs and hobbysts and scales well to multi-server setups with hundreds of live agents. See http://queuemetrics.com As a completely free alternative,

Re: [asterisk-users] dial-out call queue

2007-10-23 Thread Lenz
If you want to do this automatically, what you're looking for is a (Predictive) Dialler for Asterisk. There are a few available, both on the commercial and the free side. I'd start by checking out ViciDial /free) and SineDialer (commercial) that are some of the most used ones. Thanks l. On

Re: [asterisk-users] Making Asterisk a Voice Router

2007-10-22 Thread lenz
Nice job! I took the liberty to post it on AstPligg as well: http://tinyurl.com/268bac Thanks l. In data Mon, 22 Oct 2007 16:22:13 +0200, Jared Smith [EMAIL PROTECTED] ha scritto: On Mon, 2007-10-22 at 09:39 -0400, end1r wrote: I’m interested in what software (Free or course) that people

Re: [asterisk-users] Asterisk and wall displays/reader boards

2007-10-19 Thread Lenz
QueueMetrics is able to prepare a realtime screen meant for a video projector or large LCD screen to display to show call-center stats in real-time. We have quite a number of customers who used old linux boxes connected to the right display that just start up, start firefox and go to a

Re: [asterisk-users] asterisk incomming call huntgrroup

2007-10-18 Thread Lenz
Try this: http://astrecipes.net/index.php?n=42 l. On Thu, 18 Oct 2007 06:43:11 +0200, satish patel [EMAIL PROTECTED] wrote: I am new in asterisk world can u shortly explian how to create queue and how to work this ? David Gomillion [EMAIL PROTECTED] wrote: On 10/17/07, satish patel

Re: [asterisk-users] phone as control interface(was99bottlesofbeer)

2007-10-18 Thread Lenz
Hello Marco, could you explain how you did the interfacing to the Asterisk PBX? does your prototype speak SIP to receive commands? Thanks l. On Thu, 18 Oct 2007 12:27:33 +0200, marcotasto [EMAIL PROTECTED] wrote: Hi All, sorry if I post again this e-mail but I think the first one was

Re: [asterisk-users] Automating blacklists

2007-10-18 Thread Lenz
It's not technically complex to do - you can probably use the astdb for that, or store all incoming numbers with timestamp in MySQL and run something like: SELECT count(*) 5 AS blacklisted FROM incoming_calls WHERE callerid = 12345 AND timestamp DATE_SUB( NOW(), INTERVAL 15 MINUTE ) you

Re: [asterisk-users] Automating blacklists

2007-10-18 Thread Lenz
that is another reason for leaning towards MySQL. Thanks for the nudge toward MySQL. On 10/18/07, Lenz [EMAIL PROTECTED] wrote: It's not technically complex to do - you can probably use the astdb for that, or store all incoming numbers with timestamp in MySQL and run something like

Re: [asterisk-users] What web GUI are people happy with?

2007-10-17 Thread Lenz
Well, most of the configuration (but the dialplan) can be kicked up pretty fast by preparing a block (eg for a SIP extension) and then pasting it over with minor modifications. I usually keep the original demo config files around, that already include most options, and use them as a

Re: [asterisk-users] What web GUI are people happy with?

2007-10-16 Thread Lenz
If what I see actually deployed is what people are happy with, I'd say the lion's share surely goes to FreePBX. Another GUI that lots of people like when they try it is Voiceroute Druid, but it's a commercial product. Of course, no GUI gives you the amount of flexibility that a text editor

Re: [asterisk-users] What web GUI are people happy with?

2007-10-16 Thread lenz
. -Original Message- From: Lenz [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 16, 2007 12:31 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] What web GUI are people happy with? If what I see actually deployed is what people are happy with, I'd say

Re: [asterisk-users] Skills Based Routing

2007-10-15 Thread Lenz
I think you should use a set of queues - if your skill-based requirements are the usual suspects (speaking different languages) it's fairly easy to set up with a master queue for each language with different priority groups based on how good the agent is with that language. We have a good

Re: [asterisk-users] About .call files when the congestion is on my side

2007-10-15 Thread Lenz
Hello Cosmin, it's hard to tell without first knowing what is going on on your side, but I would not just drop call files and let Asterisk decide when to process them - if you have hundreds of faxes pending, you risk having all lines busy sending faxes and your other users without a dial

Re: [asterisk-users] Manager API ! (System) command

2007-10-10 Thread lenz
Yes - use the manager API to do an Originate by setting variable $CMD to the shell code you want to execute, and then call a piece of dialplan where the shellout will be executed through the System( $CMD ) command. Note that this would enable an attacker to execute arbitrary commands with

Re: [asterisk-users] Sine Dialer, GNU dialer, VICIDial and others slightly OT?

2007-10-10 Thread Lenz
Hello John, we have a number of customers using each of the solutions you mention and they all seem to be working correctly. Unless you need a very unusual or extremely large setup, my suggestion is to go for the one that better fits your problem space / usage needs. I hope this helps l.

Re: [asterisk-users] Best config for 12 FXO system?

2007-10-09 Thread Lenz
Maybe I was lucky, but a client of mine has a 24 FXO TDM2400 and works like a charm :) l. On Sun, 07 Oct 2007 03:06:52 +0200, C F [EMAIL PROTECTED] wrote: Because they tried competing with the channel bank market. But guess what, it has only one competitive edge, it's cheaper. But if you

Re: [asterisk-users] Good Book to learn SIP

2007-10-09 Thread Lenz
I understand you - it's better to settle down for a few hours with a book of the dead-tree kind. :) You could also try SIP Beyond VoIP - it's not just on SIP, but it gives you a broader usage/adoption scenario. l. On Mon, 08 Oct 2007 13:42:01 +0200, Justin Case [EMAIL PROTECTED] wrote:

Re: [asterisk-users] Having problems posting to the list

2007-10-03 Thread lenz
Mee too, a lot of the messages I'm sending seem to disappear. l. In data Tue, 02 Oct 2007 22:38:26 +0200, robert boardman [EMAIL PROTECTED] ha scritto: Hi All I'm having problems posting to this list, no bounces the mails just dont show any advice how to get the postings through is

Re: [asterisk-users] Queue members, URI.

2007-10-03 Thread lenz
I believe that using the Local/[EMAIL PROTECTED] format will give you a bit more flexibility in the dialplan design, as there is an added degree of indirection. In the end I think this is only marginally costier than the raw channel format (unless you use the /n option) and should provide

Re: [asterisk-users] How To Transfer Asterisk Installation to a Different Machine

2007-10-02 Thread lenz
This asrticle was meant as a backup, but I guess it's basically the same thing as what you are looking for: http://astrecipes.net/index.php?n=93 I hope this helps l. In data Mon, 01 Oct 2007 20:08:20 +0200, Robert DeVries [EMAIL PROTECTED] ha scritto: I am having some hardware problems

Re: [asterisk-users] foneBRIDGE2 setup

2007-08-27 Thread lenz
Excellent! - posted on http://oinko.net/astpligg/story.php?title=Asterisk_clusters_with_a_foneBRIDGE2 Thank you l. In data Sun, 26 Aug 2007 12:56:04 +0200, Vicente Aguilar [EMAIL PROTECTED] ha scritto: Hi I've published my Asterisk/foneBRIDGE2/heartbeat setup: config files, scripts...

Re: [asterisk-users] DUNDi, So Easy A Caveman Could Do It!

2007-08-22 Thread Lenz
Well done! It's top-news on AstPligg right now. http://oinko.net/astpligg/story.php?title=DUNDi_So_Easy_A_Caveman_Could_Do_It Thanks l. On Wed, 22 Aug 2007 03:51:51 +0200, JR Richardson [EMAIL PROTECTED] wrote: Here you go folks: ftp://ftp.ntcp.net/DUNDi_So_Easy.pdf If someone would

Re: [asterisk-users] 2 asterisk servers, how to connect them together?

2007-08-20 Thread Lenz
You may want to start from here: http://astrecipes.net/index.php?n=204 l. On Sun, 19 Aug 2007 00:46:45 +0200, Ade Vickers [EMAIL PROTECTED] wrote: Hi... I have what is, I am sure, a relatively common straightforward problem (no, NOT that kind of problem!)... I'm trying to hook two

Re: [asterisk-users] Converting an audio file to a .gsm format

2007-08-13 Thread Lenz
There's a script here that does various conversions... locate the line converting to gsm: http://astrecipes.net/index.php?n=153 Bye l. On Sun, 12 Aug 2007 22:02:06 +0200, Andrew Joakimsen [EMAIL PROTECTED] wrote: On 8/12/07, MOSBAH ABDELKADER [EMAIL PROTECTED] wrote: have anyone an idea

Re: [asterisk-users] FW: The trixbox Revolution Continues! Sign up forthe Webinar.

2007-08-13 Thread Lenz
I see that the TrixBox Pro website is available now: http://www.trixbox.com/products/trixbox-pro/ From what I'm reading, there is a free version available, plus two other versions, one at $9.99/per user/per month and the other at $19.99/per user/per month. They have a centralized

Re: [asterisk-users] OT Provisioning http-server-enabled devices (Was: Siemens Gigaset DECT base provisioning)

2007-08-10 Thread lenz
I have never thought about it, but you may want to have a look at some http unit-test framework - they usually provide proxy services that are able to automate and script a generic http conversation. l. In data Fri, 10 Aug 2007 12:13:17 +0200, Olivier [EMAIL PROTECTED] ha scritto: hello,

Re: [asterisk-users] Question on the Monitor command on AMI

2007-08-09 Thread lenz
Try MixMonitor() l. In data Thu, 09 Aug 2007 00:24:47 +0200, Wai Wu [EMAIL PROTECTED] ha scritto: Hi all, Is there a way to have this command to record a mixed file instead of one for in and one for out? I have set the Mix parameter to 1, but it is still generating two files. I would

[asterisk-users] a couple of new tutorials

2007-08-09 Thread lenz
Hello list, I posted a couple of tutorials lately, maybe someone can benefit from them: The first tutorial explains how to transform your Asterisk call recordings (in WAV or GSM) to lo-fi MP3 to save a lot of space. It's actually pretty easy to implement using a makefile.

Re: [asterisk-users] Measuring Jitter in Asterisk

2007-08-09 Thread lenz
I have used this freeware tool in the past: http://sineapps.com/sinestatiax.php maybe you can have a look at it as well l. In data Thu, 09 Aug 2007 02:07:49 +0200, John Todd [EMAIL PROTECTED] ha scritto: At 3:33 PM -0700 2007/8/3, Douglas Garstang wrote: At 12:31 PM -0700 2007/8/3,

Re: [asterisk-users] a couple of new tutorials

2007-08-09 Thread lenz
It depends - I believe mp3 8k has about the (poor) quality of gsm, but takes about half the disk space yes, I would not routinarily save in gsm and then turn it to mp3, but I developed a script for some guys who had a lot of existing gsm files they wanted transcoded :-) l. In data

Re: [asterisk-users] queue stats

2007-07-30 Thread Lenz
As a different approach, QueueMetrics includes a perl script that does the real-time uploading of queue_log data into a database. It is being used in a large number of high load installations worldwide, so I'd say it's a pretty proven solutions, and it's very lightweight. As an added bonus,

Re: [asterisk-users] Queue stats

2007-07-28 Thread Lenz
Hello Jay, you may want to have a look at QueueMetrics - everything you're looking for is already there. :-) l. On Thu, 26 Jul 2007 16:37:56 +0200, Jay Moore [EMAIL PROTECTED] wrote: Greetings, list! My boss would like some statistics on how many calls are answered out of specific

[asterisk-users] New tutorial: compiling Asterisk 1.4 with zaptel and H323 support

2007-07-21 Thread lenz
Hello list, I have prepared a new tutorial for Astrecipes on how to compile the latest Asterisk 1.4 with H323 support, Google Talk and Zaptel support, starting from a stock TrixBox system. You can find it here: http://www.astrecipes.net/index.php?n=286 I hope somebody will find it useful :-)

Re: [asterisk-users] awful list delays: 4 days!

2007-06-30 Thread lenz
It's messages from the list that get delivered after a few days. l. In data Fri, 29 Jun 2007 23:31:44 +0200, Mojo with Horan Company, LLC [EMAIL PROTECTED] ha scritto: Is it taking a while for _your_ messages to post to the list, or do you mean messages from the mailing list software take

[asterisk-users] awful list delays: 4 days!

2007-06-29 Thread Lenz
Hello list, I am getting the list with days of delay, take for example this message: Received: from unknown (HELO lists.digium.com) (216.207.245.17) by mxavas16.fe.aruba.it with SMTP; 29 Jun 2007 13:38:37 - Received: from localhost ([127.0.0.1] helo=INXS.digium.internal)

[asterisk-users] QueueMetrics 1.4 released today

2007-06-27 Thread Lenz
Hello list, After a few months of developement, we are proud to release QueueMetrics 1.4. This release adds a very large number of new features and bug fixes, for example: - New master engine! It should be 4x faster and 2x as memory efficient as QM 1.3, though it's tracking much more

Re: [asterisk-users] AstPligg

2007-06-26 Thread lenz
at 01:42 +0200, lenz wrote: Hello list, AstPligg is a new Digg-like website devoted to * and VoIP news. At the moment, it's in beta stage and very basic - no fancy custom templates. It allows posting new stories, comments on stories, RSS feeds and tags. Still, it can be very useful

Re: [asterisk-users] AstPligg

2007-06-26 Thread lenz
that the name could be better, but after having just tried it out, I really like AstPligg. AR On 6/25/07, Mark Phillips [EMAIL PROTECTED] wrote: Great! Another one. With such a catchy name too! On Tue, 2007-06-26 at 01:42 +0200, lenz wrote: Hello list, AstPligg

[asterisk-users] AstPligg

2007-06-25 Thread lenz
Hello list, AstPligg is a new Digg-like website devoted to * and VoIP news. At the moment, it's in beta stage and very basic - no fancy custom templates. It allows posting new stories, comments on stories, RSS feeds and tags. Still, it can be very useful, as the number of * sites and blogs

Re: [asterisk-users] agi with java?

2007-06-10 Thread Lenz
Hi Lee, we are a Java shop and our experience with Java has been much the one you say - it does scale pretty well and it is very solid. What I was trying to say is that Java is not very well suited to the classic, Unix-style, fire-up-process-and-let-it-die that goes for CGI/AGI

Re: [asterisk-users] agi with java?

2007-06-08 Thread Lenz
Hello Matthew, Java is not a great solution for AGIs because they are script you should fire up and terminate very fast, while the overhead of launching a JVM, loading all classes, etc, is pretty large. Also, you don't want multiple JVMs in parallel loading everything multiple times.

Re: [asterisk-users] Call Center Application

2007-05-25 Thread Lenz
You may also want to have a look at our suite QueueMetrics, that is deployed in hundreds of CCs worldwide, is very flexible and is free for small CCs. See http://queuemetrics.com I hope this helps l. On Fri, 25 May 2007 02:02:18 +0200, Senad Jordanovic [EMAIL PROTECTED] wrote: bilal

Re: [asterisk-users] Re: Queuemetrics and Asterisknow

2007-05-21 Thread Lenz
Hello Erick, I believe that if you go for a manual installation of non-AsteriskNOW components (like Java) they should be excluded from the components that Conary mantains. l. On Mon, 21 May 2007 09:54:52 +0200, Erick Perez [EMAIL PROTECTED] wrote: I realized that queuemetrics uses

Re: [asterisk-users] queue_exec: Unable to join queue

2007-05-17 Thread lenz
scritto: lenz wrote: Is the queue enidan configured at all in queues.conf? and how is it defined? l. Sorry, I should have added that: from queues.conf: [enidan] strategy = ringall ;announce = enidan-queue member = Local/[EMAIL PROTECTED] member = Local/[EMAIL PROTECTED] member = Local

Re: [asterisk-users] Asterisk Queue Problem - Automatic Call Distribution

2007-05-16 Thread Lenz
Hi Chong, I have no experience with MGCP, but do you see anything in the Asterisk CLI or the full log while the terminal is supposedly being called by the ACD? Another thing you could do is to create a Local/[EMAIL PROTECTED] channel, whee as the queue memebre you have Local/[EMAIL

Re: [asterisk-users] queue_exec: Unable to join queue

2007-05-14 Thread lenz
Is the queue enidan configured at all in queues.conf? and how is it defined? l. In data Mon, 14 May 2007 13:56:25 +0200, Per Jessen [EMAIL PROTECTED] ha scritto: I have a queue defined which I use like this: exten = _X.(reception),n,Ringing exten = _X.,n,Queue(enidan,t,,,20) exten =

Re: [asterisk-users] List of telemarketers??

2007-05-10 Thread lenz
It sounds pretty interesting to do. On a technical point of view, I believe a simple HTTP interface would be nice, and additionally a nightly rsync for high load sites who wish to run a local cache. About how to set up a community blacklist for telephone numbers and its legal implications,

Re: [asterisk-users] List of telemarketers??

2007-05-10 Thread lenz
Not sure about the rest of the world, but here in Italy virtyually all telemarketers will call using a blank caller-id, so you have no way to know who they are and/or call back. Spoofing might be a problem, though I believe it will take a bit of users for the blacklist to be on

Re: [asterisk-users] Queues: Play a list of sound file n round-robin at a specific interval

2007-05-07 Thread Lenz
Why don't you make up the MOH in order to play your sound files, as you need? l. On Mon, 07 May 2007 16:29:28 +0200, Andre Courchesne - Consultant [EMAIL PROTECTED] wrote: Hi, Anyone knows if there is a way to play a list of sound file in a round robin mode (at specific interval)

[asterisk-users] Linksys SPA3012 inbound FXO problems

2007-05-03 Thread lenz
Hello list, hope someone can help me - I'm going crazy using the FXO port a SPA3012. I would like the SPA 3012 to act as a simple FXO port to an Asterisk, that is, once it detects a call, it should simply send it over to the local Asterisk server. No intelligent routing, PIN, anything

Re: [asterisk-users] Linksys SPA3012 inbound FXO problems

2007-05-03 Thread lenz
Thanks a lot, that did the trick! Wish there was an half-decent manual on the site at least :-( l. In data Thu, 03 May 2007 18:34:34 +0200, Dave Cotton [EMAIL PROTECTED] ha scritto: On Thu, 2007-05-03 at 17:56 +0200, lenz wrote: Hello list, hope someone can help me - I'm going

Re: [asterisk-users] Transer calls hitting #

2007-04-22 Thread lenz
Maybe you have too short a digit timeout. l. In data Sun, 22 Apr 2007 11:39:59 +0200, Poul Moller [EMAIL PROTECTED] ha scritto: Getting better... however still l didn't managed to transfer a call from my ATA. As you see some digits new gets recognized but never the full extension (1002

Re: [asterisk-users] Asterisk Queue Call Transfer

2007-04-19 Thread lenz
Why don't you simply pause them when they are unavailable? l. In data Thu, 19 Apr 2007 14:33:52 +0200, Arun Kumar [EMAIL PROTECTED] ha scritto: Hi I've configured the queue on my asterisk box and everything is working fine. In my queue I've 3 agents logged in the queue. When call comes

Re: [asterisk-users] Querying channel variables via the Manager API

2007-04-18 Thread lenz
DumpChan (it's there in 1.2 as well) would be great, if it were a manager command where you can choose the channel to dump and not a diaplan function that outputs the current channel config to the CLI. l. In data Wed, 18 Apr 2007 02:30:09 +0200, Philipp von Klitzing [EMAIL

Re: [asterisk-users] CDR datasets

2007-04-18 Thread lenz
Well, the larger the better :) l. In data Wed, 18 Apr 2007 04:15:28 +0200, Melcon Moraes [EMAIL PROTECTED] ha scritto: How large is large for you? []'s MM -Original Message- From: Lenz [EMAIL PROTECTED] To: Asterisk Users Mailing List - Non-Commercial Discussion

[asterisk-users] QueueMetrics 1.3.4 released today

2007-04-18 Thread Lenz
Hello list, QueueMetrics 1.3.4 has been released today. Among other features, it provides realtime cluster monitoring through the manager API and, by popular demand, user defined time intervals in the daily call breakdown. You can find the latest version at http://queuemetrics.com and

[asterisk-users] Querying channel variables via the Manager API

2007-04-17 Thread Lenz
Hello list, we are developing a new application that uses the Manager API in order to find a set of channels where variables are set in a predefined way. To do this, we currently send a Status command to obtain all available channels and then query them all, one by one, fot the status of a

[asterisk-users] CDR datasets

2007-04-17 Thread Lenz
Hello list, I have been working lately on a small CDR parsing utility, and would like to do some performance testing on it. I am looking for some - possibly large - real-life Asterisk CDR datasets to run some performance monitoring. Anybody's got some CDRs that can be shared? Thanks in

Re: [asterisk-users] CDR datasets

2007-04-17 Thread lenz
. On 4/17/07, Lenz [EMAIL PROTECTED] wrote: Hello list, I have been working lately on a small CDR parsing utility, and would like to do some performance testing on it. I am looking for some - possibly large - real-life Asterisk CDR datasets to run some performance monitoring. Anybody's got some

Re: [asterisk-users] Querying channel variables via the Manager API

2007-04-17 Thread lenz
it :) Thanks for your offer anyway - I'll check it! l. In data Wed, 18 Apr 2007 01:09:54 +0200, Earl Terwilliger [EMAIL PROTECTED] ha scritto: Hi Lenz, Why not do it the same way as you do the queue log (for queuemetrics)? i.e. have a program which captures all events (or certain events

Re: [asterisk-users] asterisk log analyzer

2007-03-22 Thread lenz
Hello Eric, if you are looking for queue_log or CDR data parsing, there are a few tools out there that can do it. If you are looking to parse Asterisk's own debug activity log (like full / messages) you should likely look for a general unix log parse tool. l. In data Wed, 21 Mar 2007

Re: [asterisk-users] automated dialout detect forward

2007-03-21 Thread Lenz
If forwarding happens after a number of rings, you could simply cut off the call before the required number of rings happen. Otherwise, I' don't think there is a simple way to detect being answered by the voicemail versus the intended recipient. l. On Wed, 21 Mar 2007 13:23:37 +0100,

[asterisk-users] detecting missing end-of-queue records

2007-03-17 Thread Lenz
Hello list, we noticed that in some conditions Asterisk would not log queue exit records, thus producing a queue_log lacking some end-of-queue events. I have then prepared a small tutorial to get you started on tracking queue exit conditions that cause the problem.

Re: [asterisk-users] Call center manager for Asterisk (Release 0.3)

2007-03-16 Thread lenz
Here it is (I hope thi is the one Steve was speaking of!) :) http://groups.yahoo.com/group/astcallcenters/ Hope this helps l. In data Thu, 15 Mar 2007 21:35:06 +0100, nik600 [EMAIL PROTECTED] ha scritto: i haven't found any call center asterisk mailing list, but i've found this:

Re: [asterisk-users] How to fail an AGI

2007-03-03 Thread Lenz
You could set a dialplan variable in the AGI so that it's pretty easy to tell what happened in the AGI. About the code 0, the funny part is that you see AGI Script completed, returning 0 even if the AGI does not exist, or is not executable. This should be a good candidate for improvement

[asterisk-users] New tutorial: DTMF tone detection

2007-02-22 Thread lenz
Hello list, I have prepared a small tutorial today that deals with how to avoid Asterisk rebuilding DTMF tones when using it to connect industial appliances that use DTMF. You can find it at: http://astrecipes.net/index.php?n=248 I know it isn't everybody's piece of cake, but I thought

Re: [asterisk-users] queue information into db

2007-02-22 Thread lenz
Not sure about * 1.4, but you can definitely use our Qloaderd script to do that - see http://queuemetrics.com/download.jsp . That script is pretty smart (to be a loader script...) and is able to handle restarts and database disconnections. l. In data Thu, 22 Feb 2007 09:20:59 +0100,

Re: [asterisk-users] New tutorial: DTMF tone detection

2007-02-22 Thread lenz
Well, kind of - it is meant for weird situations where mostly you do not have regular POTS phones. Of course all DTMF detection would be disrupted. l. In data Thu, 22 Feb 2007 18:59:50 +0100, Yuan LIU [EMAIL PROTECTED] ha scritto: From: lenz [EMAIL PROTECTED] Date: Thu, 22 Feb 2007 17:30

[asterisk-users] monitoring cluster-based call-centers

2007-02-21 Thread Lenz
Hello list, we are pleased ro announce that we have released a newer version of QueueMetrics (1.3.3) that is able to monitor multiple Asterisk servers at once, thus making it possible to monitor call centers running on clusters or on high-availability configurations. See

Re: [asterisk-users] Asterisk, VoIP and Linux Blog.

2007-01-30 Thread Lenz
That's what I get: The requested URL / was not found on this server :) l. On Mon, 29 Jan 2007 23:16:47 +0100, Facundo Ameal [EMAIL PROTECTED] wrote: Hello everyone! In my humble try of creating a Blog, I've made this: http://fameal.blogdns.org. By now, it's hosted in my own server but

Re: [asterisk-users] put Agi script in queue

2007-01-30 Thread Lenz
Kind of - you could link that to the Local/xxx channel called for agents, or you could fork the dialplan and on one branch send the user to the queue and on the other one run the AGI. l. On Mon, 29 Jan 2007 15:55:21 +0100, nik600 [EMAIL PROTECTED] wrote: Hi everyone dou you know if is

Re: [asterisk-users] Queue Manager

2007-01-30 Thread Lenz
Did you try Druid from Voiceroute? it's a commercial product, but we find it pretty handy. l. On Mon, 29 Jan 2007 04:09:38 +0100, Santiago del Castillo [EMAIL PROTECTED] wrote: Hi, I'm looking a queue manager compatible with queues.conf. It should allow me to change agents from one

Re: [asterisk-users] Delay in Call Distribution using the Queue Application

2007-01-19 Thread Lenz
Yes, I confirm the autofill option is present in 1.4, but must be enabled manually not to break compatibility with 1.2. l. On Fri, 19 Jan 2007 15:32:32 +0100, Tom Rymes [EMAIL PROTECTED] wrote: You may be running into the limitation in Asterisk 1.2 (It's fixed in 1.4, I think

Re: [asterisk-users] COMPLETEAGENT vs. COMPLETECALLER

2007-01-18 Thread Lenz
What you have been told is correct, seems like there is something strange in your setup then, with * not logging correctly. I'd try running a couple more calls to see if the problem persists. l. On Thu, 18 Jan 2007 23:03:28 +0100, Danny Lan M. - Telegroup® [EMAIL PROTECTED] wrote:

Re: [asterisk-users] Really Big Queues

2007-01-17 Thread lenz
Hello Chris, we have a number of clients who deployed very large CCs over the 200 agent range. Your idea #1 is pretty sound and I believe that's what most people are doing. I would like to add a couple of points of attention: - having hundreds of agents on a box means a lot of synchronous

Re: [asterisk-users] Recording queue calls after an xfer?

2007-01-16 Thread Lenz
I implemented something on these lines for unattended transfer. Basically what I did was storing the call-id in an inheritable diaplan variable and then starting a new mixmonitor on the transferred extension. Hope this helps, l. On Mon, 15 Jan 2007 22:45:49 +0100, Jay Moore [EMAIL

Re: [asterisk-users] To 1.4 or not

2007-01-15 Thread lenz
Hello Yuan, I have recentky spoken to a number of customers who run call-centers, tried 1.4 test installs and concluded it's not there yet in terms of reliability. If I were to install a production box today, I would go for 1.2. l. In data Mon, 15 Jan 2007 00:01:27 +0100, Yuan LIU [EMAIL

[asterisk-users] help create asterisk cookbook

2007-01-15 Thread Lenz
I have not yet seen this article posted to this list, so I thought many of us would be interested in having a look at this project sponsored by O'Reilly: http://www.oreillynet.com/etel/blog/2007/01/help_create_the_asterisk_cookb.html It seems they are looking for both problems and

Re: [asterisk-users] Software callcenter

2007-01-15 Thread Lenz
We offer a commecial very detailed reporting solution that is widely deployed and is available free of charge to small CCs / SOHOs. See http://queuemetrics.com . Which kind of call center are you going to implement? inbound / outbound / mixed traffic? l. On Mon, 15 Jan 2007 19:36:11

Re: [asterisk-users] Queues without music on hold ?

2007-01-14 Thread Lenz
The easy answer is to use the r switch with Queue, still you may want to use a MOH that fakes a ringing tone in order to have audio messages smoothly mixed in :) l. On Thu, 11 Jan 2007 23:33:40 +0100, Ex Vitorino [EMAIL PROTECTED] wrote: Hello List, This must be an easy one...

Re: [asterisk-users] Manage 'full' log file

2007-01-08 Thread Lenz
Hi Jan, You should use the logrotate in order to delete the log on periodic intervals. This article is meant to do exactly the opposite :) http://astrecipes.net/index.php?n=205 but you get an idea of how to setup log file rotation and how to notify Asterisk that it should open a new file

Re: SV: [asterisk-users] Manage 'full' log file

2007-01-08 Thread lenz
without having the script? What will the command do? Regards, Jan -Ursprungligt meddelande- Från: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] För Lenz Skickat: den 8 januari 2007 13:13 Till: Asterisk Users Mailing List - Non-Commercial Discussion Ämne: Re: [asterisk-users] Manage 'full' log

Re: [asterisk-users] over 200 queues, anyone?

2007-01-05 Thread Lenz
I think we are going to do it if we get big problems with those many queues. From what I'm seeing, the biggest problems seem to be related to agents, so maybe we can have a try at using straight terminals instead of agents. l. On Fri, 05 Jan 2007 01:14:08 +0100, Leo Ann Boon [EMAIL

Re: [asterisk-users] over 200 queues, anyone?

2007-01-04 Thread Lenz
, lenz wrote: Hello list, one of our clients is going to be deploying a system with over 200 differently composed queues and 100 agents. We are going to do a full test of the viability of this solution before deployment, but I was wondering if anyone has experience of such a setup

Re: [asterisk-users] over 200 queues, anyone?

2007-01-04 Thread Lenz
You are correct, this is more or less the scenario involved - the problem is that people want to call a personalized line AND speak to the same subset of agents preferably. I have never seen such a setup myself - I have seen CCs with 30 or 40 queues, never 200 - so I was wondering if

Re: [asterisk-users] over 200 queues, anyone?

2007-01-04 Thread lenz
differences. Your sript looks very useful thoiugh! :) l. In data Thu, 04 Jan 2007 11:13:23 +0100, Gavin Hamill [EMAIL PROTECTED] ha scritto: On Thu, 04 Jan 2007 11:05:38 +0100 Lenz [EMAIL PROTECTED] wrote: You are correct, this is more or less the scenario involved - the problem

[asterisk-users] over 200 queues, anyone?

2007-01-03 Thread lenz
Hello list, one of our clients is going to be deploying a system with over 200 differently composed queues and 100 agents. We are going to do a full test of the viability of this solution before deployment, but I was wondering if anyone has experience of such a setup and if there are any

Re: [asterisk-users] (OT) Where to post free source for AGI?

2007-01-02 Thread Lenz
I would post it to some site of yours (or Sourceforge if you plan to have shared CVS) plus a page on the wiki, so people can find it. I have been working on a few projects on sourceforge and never had problems with it. With licence, you choose. GPL is usually a good starting point for

Re: [asterisk-users] System Application with java

2006-12-23 Thread Lenz
Are you sure you want to fire up a JVM each and every time you run this command? that's a resource hog and will anyway cause a delay for system class loading, etc. Maybe attaching to a resident process would be lighter. k, On Fri, 22 Dec 2006 13:48:27 +0100, Andre Gustavo Lomonaco

Re: [asterisk-users] AgentCallbackLogin() deprecated in 1.4

2006-12-20 Thread Lenz
I have been speaking privately to a number of CC integrators and resellers about the AgentCallbackLogin() deprecation issue, and I'd dare say nobody is enthusiastic about it. With all its problems, AgentCallBackLogin is the workhorse of most of today's Asterisk CCs, and my impression is

Re: [asterisk-users] Agentcallbacklogin deprecation

2006-12-20 Thread Lenz
I would not say that * has been taken out of the realm of reasonable CC solutions, luckily there are still a lot of ways to configure * to meet the most diverse needs, but it's surely a fact that a very convenient and used approach being deprecated will be an annoyance for CC designers and

Re: [asterisk-users] Agentcallbacklogin deprecation

2006-12-20 Thread Lenz
it? Convoluted dialplans? AEL stuff? Agentcallbacklogin was simple and easy. Hardly anything in Asterisk is simple or easy. Maybe that's why it was removed. :) On Wednesday 20 December 2006 2:21 pm, Lenz wrote: I would not say that * has been taken out of the realm of reasonable CC solutions, luckily

Re: [asterisk-users] MixMonitor and Queues

2006-12-13 Thread Lenz
You may want to have a look here: http://astrecipes.net/index.php?n=42 Best regards l. On Wed, 13 Dec 2006 16:15:17 +0100, Jay Moore [EMAIL PROTECTED] wrote: Greetings, all. I would like to record calls that are entered into queues and I'm not quite sure how to do it. Here's how I'm

Re: [asterisk-users] Anyone using Ranch Networks products for Load Balancing in a SIP environment?

2006-12-12 Thread Lenz
We have a few clients running large CCs who are using them and seem quite happy with them. l. On Tue, 12 Dec 2006 16:21:36 +0100, Cory Andrews [EMAIL PROTECTED] wrote: Looking for info recommendations for SIP load balancing, thanks in advance! Cory Andrews -- Loway Research - Home

Re: [asterisk-users] queue agent Monitor

2006-12-08 Thread Lenz
One thing you could do is use a third-party product like our QueueMetrics (available free for smaller systems/SOHOs) and use its own internal logic to link a callerid to all other information (call status, agent, time, etc), search by different criteria and remote call listening. Hope

Re: [asterisk-users] Agent autologoff dynamic queue members - Brain aches please help

2006-12-06 Thread Lenz
Have you tried putting a Local channel for the dynamic agent and, after the dial() tries for 20 seconds, you perform a dynamic agent logoff. Not sure if this will cause deadlocks, removing a dynnamic agent while he's being called, but maybe worth trying. Just my two (euro)cents, l.

Re: [asterisk-users] queue management

2006-11-16 Thread Lenz
That's pretty easy and included in the basic * implementation - you tell the queue not to accept users and play a message after the queue command terminates. l. On Thu, 16 Nov 2006 09:10:46 +0100, nik600 [EMAIL PROTECTED] wrote: Hi i have to manage a particular implementation for a

[asterisk-users] turning off DTMF detection on Zap channels

2006-11-16 Thread Lenz
Hello list, I am struck with a problem: I have a setup where I accept calls on an FXO port from the PSTN and redirect them immediately to an FXS port where a data acquisition appartaus is waiting for data sent in DTMF format. The problem I am experiencing is that Asterisk will in any case

Re: [asterisk-users] A couple of new tutorials: installing * 1.4 and the Asterisk GUI

2006-11-11 Thread Lenz
Hmmm accesisng the GUI using the browser? Seriously: did you encounter any problems? l. On Sat, 11 Nov 2006 12:52:49 +0100, Thirumal Saminathan [EMAIL PROTECTED] wrote: hi, i got following message please tell me what can i do after this .. linux:~/asterisk-gui # make checkconfig

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