Hi All! My first post here.
re: Customer Service
I must say, I've been a customer since 2001 and one thing I always
noticed about Slim Devices was how incredible their customer service
is. My experience is that they really go above and beyond. If you call
(650) 210-9400 and speak to a
My customer service experience has also been excellent (e.g. had a
faulty SB3 about a year ago, which was immediately replaced without any
delay or cost to me), which is impressive given that I am in a different
hemisphere!
--
smc2911
It's an important point. I have mentioned it lots of times but Logitech
have still not got the point. The Yamaha CDRH1500 does not have it,
apple tv does not have it, and it makes absolutely no sense at all
anyway. I know Logitech love covering their keyboards with buttons no
one ever uses but
ptrainer;278211 Wrote:
I think it's easier and quicker if you call and speak to someone as
opposed to e-mailing. That's just my two cents.
This might be the case, however, I'd have to agree with haunyack that
it's unacceptable to publish an order status mail address and don't
respond within 8
Ideally, I would like to have a group of presets for Rhapsody, a group
for Pandora, and a group for the Sirius Plugin.
You mean presets you can select with a single press of a button? Use the
Favorites. That's what they're doing.
Michael
___
willyhoops;278214 Wrote:
What we really want on this tread is 50 people saying yes logitech
please remove the stupid volume control from the analogue out on
squeezebox. I won't be one of the 50. Prior to getting a SBC I used a
Harmony remote
to control my SB3, amp, TV, etc and had the
No response to my various subsequent requests for any info regarding
the order.
Did you check your spam filter? Those automated mailing systems tend to
trigger spam filters as they're not considered real mail agents.
Michael
___
discuss mailing
EnochLight;277713 Wrote:
Be that as it may, SqueezeCenter is leaps and bounds *FASTER* than the
old SlimServer...
Not for me :-(
I have been using a PowerMac G4 since forever as my server and the
interface was slow, but vaguely usable. All other web pages are snappy
and render quickly.
why kill it? it is useful for some people. if u don't like it, set
your prefs to fixed output. whats the big deal?
i wouldn't call u a troll however. just misguided.
--
MrSinatra
www.LION-Radio.org
Using:
Squeezebox2 w/SC 7.0.1beta - Win XP Pro SP2 - 3.2ghz / 2gig ram -
D-Link DIR-655
erland;278215 Wrote:
The forum is really not the correct place to get the status of a
specific order.
Hi erland,
Thanks for your input to my plea for help.
I agree that one should not have to resort to a public forum in order
to resolve a private customer service issue.
But, does one really
I have been using a PowerMac G4 since forever as my server and the
interface was slow, but vaguely usable. All other web pages are snappy
and render quickly.
With SqueezeCenter, it's completely unusable, taking over a minute to
load the initial screen, on Firefox or Safari. As soon as I run
CardinalFang;278223 Wrote:
Not for me :-(
I have been using a PowerMac G4 since forever as my server and the
interface was slow, but vaguely usable. All other web pages are snappy
and render quickly.
Have you tried the Classic interface?
The new interface loads over my wifi network in
On 11-Mar-08, at 12:32 AM, haunyack wrote:
jeez...who needs the drama?
I've been wondering the same thing, mate. It's well after hours, so
the Logitech order handlers are most likely asleep. Impatience won't
really help.
Diranged at least has taken note, and may be able to ping the right
Could you check to see if someting has been sent to me or my buyer that
might have been missed?
please send a pm with the mail address you've been using for the order to
Michael at slimdevices dot com.
Michael
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Superb - thanks for that RadioClash.
I'll give it a try when I'm back home from work.
Lefty
--
Lefty
Lefty's Profile: http://forums.slimdevices.com/member.php?userid=15983
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kdf;278231 Wrote:
On 11-Mar-08, at 12:32 AM, haunyack wrote:
jeez...who needs the drama?
I've been wondering the same thing, mate. It's well after hours, so
the Logitech order handlers are most likely asleep. Impatience won't
really help.
Diranged at least has taken note, and may
Sorry I have been really busy the last few days, and I just saw this.
Your p[laced the order on the 3rd, it shipped on the 4th, and is out
for delivery to you as of 3:22 AM EST this morning. You'll get it
today.
Looking at the email you used in the order, I think you either typed it
in wrong,
Maybe something like this
http://forums.slimdevices.com/showthread.php?t=43793
--
PSSO
Ole
PSSO's Profile: http://forums.slimdevices.com/member.php?userid=11678
View this thread:
Why kill it? Yes you can find a thread on here where you can hack a file
and disable the volume control for good. But 99% of the users are not
going to do that and are going to find they have to play with the
volume on thier amp and on thier squeezebox to try and get the level
they want. and then
mvalera;278236 Wrote:
Sorry I have been really busy the last few days, and I just saw this.
Your order shipped on the 4th, is out for delivery to you as of 3:22
AM. You'll get it tomorrow.
Looking at the email you used in the order, I think you either typed it
in wrong, or you aren't
Ditto just about all of the above.
I missed the Slimp3 model (had a Barix Exstreamer at the time) but have
gone through SB1-3 and it's far and away the best piece of equipment
I've purchased - both VFM and functionality-wise.
I rarely use the radio functions but the ability to have all my
On 11-Mar-08, at 12:59 AM, haunyack wrote:
Do you think 8+ days three email attempts is insufficient effort on
my part?
no, I think it is entirely expected that a response should be had in
that time. It is also not hard to believe that several things can get
in the way of that when it's
Michael Herger;278221 Wrote:
No response to my various subsequent requests for any info regarding
the order.
Did you check your spam filter? Those automated mailing systems tend to
trigger spam filters as they're not considered real mail agents.
Michael
I recently could not receive
why does your cd player not have a volume control?
Mine does, but only for the analog out.
Tom
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On 11-Mar-08, at 1:05 AM, willyhoops wrote:
Why kill it? Yes you can find a thread on here where you can hack a
file
and disable the volume control for good. But 99% of the user
:ove to see that stat backed up with data :)
Sorry, but I use it all the time. I guess that means you now need
In SlimServer, I think error handling in the scanning process is not
very good... It is hard to find out if there were any errors.
How is the error handling in the scanning process in the new
SqueezeCenter 7?
Will it display its status and show any errors in the web gui?
--
sand
Two
willyhoops;278238 Wrote:
logitech you got to stop listening to the nutters on this forum who all
want xyz. think about the average user and make his life simple. do you
you really think that Grandma is going to telnet into her dodgy qnap and
edit various text files in vi (notepad can't see
MrSinatra;278224 Wrote:
why kill it? it is useful for some people. if u don't like it, set
your prefs to fixed output. whats the big deal?
i wouldn't call u a troll however. just misguided.
I personally do not mind the volume controls on the box, but I do not
use them. I set the
willyhoops wrote:
LOGITECH ASK YOURSELF: why do apple not have a volume on the apple tv?
do you think you are as smart as steve jobbs? i don't think so why
does the denon ipod dock disable the ipod volume control and fix the
level correctly? (what do most people buy instead of a squeezebox
kdf;278242 Wrote:
On 11-Mar-08, at 12:59 AM, haunyack wrote:
Do you think 8+ days three email attempts is insufficient effort
on
my part?
no, I think it is entirely expected that a response should be had in
that time. It is also not hard to believe that several things can get
It's a lonely world
--
willyhoops
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haunyack;278240 Wrote:
Thanks Mike.
I don't believe I got it wrong on the order.
Would you please pm me with a copy of the original order (which I have
not received as yet) so that I can verify info?
Cheers! - former Lord Of The Web.
.
I'll ask Matt in sales to do that tomorrow. He
Deano;278128 Wrote:
I love the look of the new Controller and will get one eventually, no
doubt!
I'd like to say thanks. This forum is a fantastic resource. I love the
product, more than any other electronic item I have ever bought.
It's certainly given me more pleasure than any other
erland;278215 Wrote:
This might be the case, however, I'd have to agree with haunyack that
it's unacceptable to publish an order status mail address and don't
respond within 8 days. Support issues can take longer time, but a
simple order status request shouldn't have to take over a week.
mvalera;278252 Wrote:
I'll ask Matt in sales to do that tomorrow. He knows the secure order
system better than I do.
Mike
Ah - music to my ears ( can I transcode that and play it on my TP? )
Thanks Dude!
.
--
haunyack
Transporter - BK 200.2 - Vandersteen 3A Signature
C.G. Conn New
Any idea when the Duets might arrive in Spain? I can't pre-order from
anybody that I can find and none of the shops know anything.
--
Miggles
Miggles's Profile: http://forums.slimdevices.com/member.php?userid=15818
View
bhaagensen;278001 Wrote:
But to finish of, the overall tonal balance is to the hard side, and the
sound is somewhat forward.
Interesting. I felt that (compared to my SB2) the Transporter's sound
was noticably warmer. (In fact on first listening, I thought it sounded
a bit thick).
Which
Does anyone know where I can download old firmware versions?
Lefty
--
Lefty
Densen B400xs, Linn LP12/Ittok/10x5, SB3/Beresford DAC, AVI Lab Series
Integrated, PMC GB1
Lefty's Profile:
How is the error handling in the scanning process in the new
SqueezeCenter 7?
Will it display its status and show any errors in the web gui?
It's not in 7.0, but planned for a later 7.x release.
--
Michael
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willyhoops;278251 Wrote:
Powered speakers... the downmarket things you plug into your computer
which don't have a remote volume becuase you adjust it on the
computer.ROFLMAO...do you have any idea what you're ranting about?
--
egd
All music also sounded completly different , and extremly
willyhoops;278238 Wrote:
But 99% of the users are not going to do that and are going to find they
have to play with the volume on thier amp and on thier squeezebox to try
and get the level they want. and then they are going to switch the
channel to the radio and blow their speakers etc. and
haunyack wrote:
Just a stupid story about a stupid mistake that could be made by any
stupid induvidual or company.
You're the guy who posted the drunken rant about how you lost all your
music at a party using beta software, aren't you?
Bit of a pattern developing here, isn't there?
R.
cliveb;278262 Wrote:
(I use the balanced outputs, feeding balanced power amps).
Same here...detail is of course on the forefront, but the warmth
provides a nice counterbalance.
Maybe it's the amp.
My Rotel (RCA in-out) is extremely forward and a bit bright compared to
my BK (Balanced in-out)
something has changed and it doesn't work the same way everytime it does
a scan, as shown in my first post - which I think is a problem. I'm
surprised more people haven't seen this problem. I spent many hours
trying to get this to work and the only way I could get SC to reliably
scan VA albums
cycloid;278016 Wrote:
I would like to fix it - it's bugging me... but again I am wary of
solutions I don't understand.
Can anyone help? or should I just wait until the clocks change!
I'm feeling the same as you, I don't like changing things unless I
fully understand what I'm doing.
I like
egd wrote:
willyhoops;278251 Wrote:
Powered speakers... the downmarket things you plug into your computer
which don't have a remote volume becuase you adjust it on the computer.
ROFLMAO...do you have any idea what you're ranting about?
Heh, that is quite clearly a rhetorical question,
Imagine my distress.
Imagine you are Logitech and have just sold an SB3 to a paying
customer.
The unit arrives fully and professionally packaged.
The buyer installs Squeezecenter, plugs in the hardware, sets up the
wireless config with the REMOTE and scans his library.
Within hours (or minutes)
Michael Herger;278268 Wrote:
What about the Logitech site?
http://www.logitech.com/index.cfm/speakers_audio/wireless_music_systems/cl=es,es
Michael
I'm already signed up for notification but no notice of anything so
far, and nobody that I ask knows anything. I thought maybe someone who
willyhoops;278251 Wrote:
Powered speakers... the downmarket things you plug into your computer
which don't have a remote volume becuase you adjust it on the computer.
i agree in this case the volume control is a very nice feature.
on the other hand the many more people (?) who have a hifi
Any idea when the Duets might arrive in Spain? I can't pre-order from
anybody that I can find and none of the shops know anything.
What about the Logitech site?
http://www.logitech.com/index.cfm/speakers_audio/wireless_music_systems/cl=es,es
--
Michael
amazon.co.uk
squeezebox duet product description:
Product Description
Listen to the music you love in any room in your home Music
everywhere Connect the Squeezebox Receiver to your stereo or powered
speakers and create a musical oasis
OK I am really wrong. Maybe this is the way most
I have had a Squeezebox v3 for a year or so, connected wirelessly with
no problems.
Just this morning, I discovered that the wireless signal strength had
suddenly dropped to 41% and I was getting a test throughput of less
than 50% at 128kbps. Plainly no good.
I tried all the obvious things:
If you're not particularly interested in Swedish Radio, you can safely
stop reading now.
I have recently been in contact with the support at Swedish Radio
([EMAIL PROTECTED]), asking whether it be possible for them to
provide an OPML resource for their podcasts, the way NPR does
willyhoops: can you explain what the fundamental problem with volume
control is, other than that it is not cool anymore? I have read
elsewhere that it is advisable to have full volume on the digital out,
but what's the problem for the analog out?
--
smc2911
But the Squeezebox does not bother, has only variable volume, and
You can fix the digital out's volume.
--
Michael
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willyhoops;278293 Wrote:
OK I am really wrong. Maybe this is the way most people use it- I didn't
know that. So the stereo market is not so important.Now you're swinging too
far the other way: I certainly think that the
stereo market is important. Personally I use my SB3 via the stereo
yes if you use a stero and the volume control you are making a big
mistake. in your case (maybe you are only a small part of the logitech
market however) you have significantly reduced sound quality becuase
logitech gave you a stupid setup and or did not explain it properly. do
you understand it
ok maybe i am wrong on the exact details but smc2911 i will try and
calculate just how bad the quality of your squeezebox playback has been
the last few years.
using:
http://www.gcaudio.com/resources/howtos/voltageloudness.html
To get a doubling of loudness, it is important to note that an
willyhoops;278303 Wrote:
LOGITECH PLEASE GET RID OF THE VOLUME BUTTON - YOU MESSED ME UP FOR
YEARS AND I DIDN'T EVENT KNOW IT UNTIL NOWclearly in your case ignorance is
bliss and it seems you'd prefer it
remains this way. we cannot help you if you don't want to be helped.
your misconceptions
willyhoops wrote:
ok maybe i am wrong on the exact details
Heh, you can say that again, without the maybe, and perhaps adding a
completely.
but smc2911 i will try and calculate just how bad the quality of your
squeezebox playback has been the last few years.
using:
I don;t think you work for Logitech... manger of a mac donalds?
--
willyhoops
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pfurrie;278304 Wrote:
I've read through this thread, and am a bit confused:
Why should the good support experiences of several Slim Device
customers negate haunyack's current issue? They don't.
My purpose of butting in was to corroborate the suggestion that the
problem might be with
The point is, he would have got an immediate response if he had called
on the phone instead of ranting on here.
His order shipped the day after he placed it but he did not receive the
confirmation email(s) because of a problem with the email address.
I use email heavily, and most of the time
I've read through this thread, and am a bit confused:
Why should the good support experiences of several Slim Device
customers negate haunyack's current issue? They don't.
And why should a forum called General Discussion (The Kitchen Sink)
be an innappropriate place to post these issues? If
gee you are not reading it... not me they messed up.
are you understanding what i am saying... if 6v is the max level that
when it comes out of his hifi makes a party kick...
then one third of that will be the level for normal listening...
imagine the line in had an analogue to digital
Still none here in Switerland .. Common Michael .. throw us a bone. When
will logitech be shipping worldwide?
I was just about to order from the SD web site (to someone in the
states) but want the full warranty.. (AND my question about the power
supply was never answered..)
--
Sike
Still none here in Switerland .. Common Michael .. throw us a bone. When
will logitech be shipping worldwide?
All I know is that they should have started last week (even before the US). No
idea why they don't (if they don't).
I was just about to order from the SD web site (to someone in the
Posted before I saw Robin's reply: sounds like I was wrong about bits if
the volume adjustment is done in the digital domain, but I still
struggle to see the problem here.
--
smc2911
smc2911's Profile:
Haunyhack.
At least you can order a backlit remote!
We *international customers have no way of ordering a replacment
remote, or indeed any SlimDevices accessories at all. I need a new
backlit remote and have ended up with an incident number at Logitech
support in my attempts to get one (after
yes the volume adjustment in done in the digital domain
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willyhoops;278309 Wrote:
egd, I don't think you work for Logitech do you? you also don't get it.
so please leave the thread aloneheh, you're right, I use active speakers so
clearly I have no idea what
you or I are on about. :P
--
egd
Internet forums: conclusive proof depth of gene pool
willyhoops wrote:
gee you are not reading it... not me they messed up.
Er, I am reading it. I'm obviously not understanding you very well.
are you understanding what i am saying... if 6v is the max level that
when it comes out of his hifi makes a party kick...
then one third of that will
smc2911 i guess the 16 bit signal gets the volume level applied to it
and then it get output directy in one place, and then upscaled and
output as analogue in the other place.
but it would be possible to build a computer soundcard that applied the
final volume adjustmet in the analogue domain
I followed the link, but I don't see how it applies to the SB volume
control. If I use analog out and use the squeezebox remote to turn the
volume down, how is that different to using the volume on the amp?
Since it's in the analog stage, talking about bits being lost wouldn't
seem to apply.
willyhoops;277907 Wrote:
Anyone noticed the Apple TV has no volume control?
Yes, and it annoys my wife and I that we have to juggle two remotes
with our AppleTV. We have chosen to use a Harmony remote from a
company that understands how consumers use their streaming products.
--
twylie
if you are worried that you blow your speakers when changing from SB to
another source.
http://www.tux.org/~peterw/slim/VolumeLock.html
It's easily found in the PlugIn page also.
http://wiki.slimdevices.com/index.cgi?PluginsAudio
I use the analog output and set the volume to 100% and lock it
smc2911;278319 Wrote:
The point of posting about good experience is not to negate haunyack's
particular frustrations (I'm sure it won't help), but to provide
balance to visitors to this forum who may be trying to get a sense of
the product and the company. It would be unfortunate if they
ModelCitizen;278317 Wrote:
Haunyhack.
At least you can order a backlit remote!
We *international customers have no way of ordering a replacment
remote, or indeed any SlimDevices accessories at all. I need a new
backlit remote and have ended up with an incident number at Logitech
ModelCitizen;278317 Wrote:
Haunyhack.
At least you can order a backlit remote!
We *international customers have no way of ordering a replacment
remote, or indeed any SlimDevices accessories at all. I need a new
backlit remote and have ended up with an incident number at Logitech
thanks for that - i did not know about the plugin- that's very good
--
willyhoops
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Does anyone but Logitech ship Transporters from US to Europe?
At the current exchange rate you can buy them in the US for 1300 EUR
while Logitech sells them in Europe for close to 2000 EUR.
I'd consider one for the first price, not for the latter.
--
ElFishi
How bizarre...squeezecenter would not work on my new sb3, so as I posted
earlier was happy when ss 6.5.4 worked fine. Not content with using old
software I named my squeezebox (squeezey if you must know!) and
installed sc over ss...woking like a dream wahey!!!
--
wonder boy
willyhoops;278323 Wrote:
i am sorry i made a meal of this tread... we need an expert...Point your
browser to
http://wiki.slimdevices.com/index.cgi?ConnectToPowerAmp and if you
still have questions afterward, feel free to ask, without shouting your
mouth off.
--
egd
Internet forums:
This is an odd thread. How would I adjust the volume of my hifis if the
Transporter/SB3 did not have a volume control?
Transporter Bryston S4 PMC OB1s
Controlled by controller
SB3 AudioEngine 2s
Controlled by backlit remote and controller
I, and I imagine a lot of other people, would be
To get a doubling of loudness, it is important to note that an increase
of 10dB is necessary. And to reproduce that volume through our
loudspeakers, note that we require ten times more power from the
amplifier, which is voltage increase of 3.16 times.
If your stereo volume is set to a point
MrSinatra;278224 Wrote:
i wouldn't call u a troll however.
The issue wasn't with the message (I'm happy for people to have issues
with how things are done) - it was with the way it was presented. A
simple Can anyone explain why the SB has a volume control? or I
believe the volume control
Robin Bowes;278279 Wrote:
You're the guy who posted the drunken rant ...
Bit of a pattern developing here, isn't there?
R.
Can you see colors as well?
Robin Bowes;278314 Wrote:
... he did not receive the
confirmation email(s) because of a problem with the email address.
R.
-
Good work! I will e-mail them.
Another question that I've raised with the same person is song
information imbedded in the wma stream. I guess there's something
similar to id3-tags for wma streams. Last time I checked the Squeezebox
screen showed:
Artist: Sveriges Radio
Titel: P3 Svea - Sveriges
zMusic;278190 Wrote:
At your suggestion, I went into settings/advanced/file types on
squeezecenter and disabled FLAC and mp3 stream formats where it says
apple lossless. Is what you meant? The menu is slightly unclear.
I think so :)
I've never really spent much time looking at the
Thanks all for a wonderful insight to the internet. Here is what I am
taking away from this thread.
1. Reconfirming, from other forums and companies, that email is
unreliable.
2. The phone is your friend.
3. Some people are their own worst enimies.
4. Complaining, as a hobby, can be raise to a
This one:
http://forums.slimdevices.com/showthread.php?t=44115
--
Sike
Sike's Profile: http://forums.slimdevices.com/member.php?userid=2458
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Good call. It's something which has bothered me as well, I have sent
them an email about this now.
--
strindberg
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This has been covered in numerous threads in the past.
Basically it comes down to several factors:
1. Incresed taxes in the EU compaired to the US
2. Increase in the cost of doing business in the EU, meaning the markup
has to be higher
3. They can charge more so they do. Simple business sense.
WMA doesn't support stream metadata, at least not a standard way of
doing it.
--
andyg
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Lefty;278260 Wrote:
Does anyone know where I can download old firmware versions?
Lefty
http://www.slimdevices.com/downloads/
--
RadioClash
RadioClash's Profile: http://forums.slimdevices.com/member.php?userid=2839
Thanks all for a wonderful insight to the internet. Here is what I am
taking away from this thread.
Please stop that discussion. Let's wait for haunyack's thanks, received the
remote and consider this thread closed. All those comments don't lead us
anywhere. Thanks in advance.
--
Michael
I'm sorry, can't give you a reliable answer myself... maybe [EMAIL PROTECTED]
knows better (they are in the same office, I'm not ;-))
--
Michael
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Bummer. I guess it'll be a bit more work convincing SR to switch
formats.
--
strindberg
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If I'm correct it's because the streams use a format not supported by
the squeezebox.
I'm not sure but I remember seeing some using the realaudio streaming
protocol and (correct me if I'm wrong) that's not implemented in the
squeezebox.
I wonder if it's possible for squeezecenter to NOT show
andyg;278362 Wrote:
WMA doesn't support stream metadata, at least not a standard way of
doing it.
Yeah, bummer.
But I'm pretty sure that I've listed to some wma-channel that showed
meta data on my squeezebox screen. Is there some non-standard way you
could tell us about? That works together
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