I guess you do get access to the minor updates but you do not have access to
the new v 5, correct?
___
Stefan Jafs
From: Carol Fee [mailto:c...@massbar.org]
Sent: Tuesday, June 30, 2009 10:53 AM
To: MS-Exchange Admin Issues
Subject: RE: RIM SUPPORT
Download from
Issues
Subject: Re: RIM SUPPORT
We've never paid for RIM support. Instead, we call our carrier (Verizon)
and have them help us and when they can't figure out the issue they
implement the call to RIM. We've only had to do this about 4 times in
2.5 years. We have 110 licenses (104 in use
correct
From: Stefan Jafs [mailto:sj...@amico.com]
Sent: Tuesday, June 30, 2009 10:56 AM
To: MS-Exchange Admin Issues
Subject: RE: RIM SUPPORT
I guess you do get access to the minor updates but you do not have
access to the new v 5, correct
Download from their web site.
CFee
From: Stefan Jafs [mailto:sj...@amico.com]
Sent: Tuesday, June 30, 2009 10:53 AM
To: MS-Exchange Admin Issues
Subject: RE: RIM SUPPORT
How do you keep your BES server up to date? Do you get the updates from
your carrier
How do you keep your BES server up to date? Do you get the updates from your
carrier?
___
Stefan Jafs
From: Carol Fee [mailto:c...@massbar.org]
Sent: Tuesday, June 30, 2009 10:47 AM
To: MS-Exchange Admin Issues
Subject: RE: RIM SUPPORT
+1 on that method. The
We've never paid for RIM support. Instead, we call our carrier (Verizon) and
have them help us and when they can't figure out the issue they implement
the call to RIM. We've only had to do this about 4 times in 2.5 years. We
have 110 licenses (104 in use).
Maybe you can take a sim
Sent: Friday, June 26, 2009 6:28 AM
> To: MS-Exchange Admin Issues
> Subject: RE: RIM SUPPORT
>
> Anyone tried www.astrasync.com ?? I'm rolling it out to five users next
> week as a test.
>
>
> From: Ben Scott [mailvor...@gmail.com
ier..
Mousa Hamad
-Original Message-
From: Michael B. Smith [mailto:mich...@owa.smithcons.com]
Sent: Friday, June 26, 2009 6:28 AM
To: MS-Exchange Admin Issues
Subject: RE: RIM SUPPORT
Anyone tried www.astrasync.com ?? I'm rolling it out to five users
Anyone tried www.astrasync.com ?? I'm rolling it out to five users next week as
a test.
From: Ben Scott [mailvor...@gmail.com]
Sent: Thursday, June 25, 2009 7:03 PM
To: MS-Exchange Admin Issues
Subject: Re: RIM SUPPORT
On Thu, Jun 25, 2009 at 6:
On Thu, Jun 25, 2009 at 6:19 PM, Jeff Brown<2jbr...@gmail.com> wrote:
> Again, all they REALLY support for me is ONE BES server.
Yah, same here. And really, I'm agreeing with you -- if RIM keeps
pissing off their customers, they'll eventually find they don't have
customers to piss off.
-- Ben
Again, all they REALLY support for me is ONE BES server. They do next to
nothing EVER for the handhelds, all that is handled through an indirect
sales agent. I don't think you could buy berries from RIM if you wanted to.
On Thu, Jun 25, 2009 at 5:15 PM, Ben Scott wrote:
> On Thu, Jun 25, 2009
On Thu, Jun 25, 2009 at 12:40 PM, Steven Peck wrote:
> Buy windows mobile devices and use ActiveSync?
Last time I tried to get support on a Windows handheld -- which was,
admittedly, years ago (it was an HP Jornada, if that tells you
anything) -- I got bounced back and forth between HP and Micr
Yup.
I've never had them ask
From: Jeff Brown [mailto:2jbr...@gmail.com]
Sent: Thursday, June 25, 2009 3:56 PM
To: MS-Exchange Admin Issues
Subject: Re: RIM SUPPORT
Maybe below 50 is a good place to be.
On Thu, Jun 25, 2009 at 2:54 PM,
@gmail.com]
> *Sent:* Thursday, June 25, 2009 3:45 PM
> *To:* MS-Exchange Admin Issues
> *Subject:* Re: RIM SUPPORT
>
> This is from the email, my users went from 265 to 205 and the cost went
> up OVER $1,500 for 12 months.
>
>
>
>> I took a look at what you paid f
40 devices
Last year: $1625.00
This year: $1769.00
From: Jeff Brown [mailto:2jbr...@gmail.com]
Sent: Thursday, June 25, 2009 3:45 PM
To: MS-Exchange Admin Issues
Subject: Re: RIM SUPPORT
This is from the email, my users went from 265 to 205 and the cost
:35 AM
> *To:* MS-Exchange Admin Issues
> *Subject:* RIM SUPPORT
>
> Any one else pissed about how RIM changed their support offerings?
> I am a relatively small shop, with just over 200 phones and one BES server.
> I can't imagine how they justify charging my support bas
umber of users increasing between license renewals.
From: Jeff Brown [mailto:2jbr...@gmail.com]
Sent: Thursday, June 25, 2009 11:35 AM
To: MS-Exchange Admin Issues
Subject: RIM SUPPORT
Any one else pissed about how RIM changed their support offerings?
I
What he's telling me is that this is the LOWEST POSSIBLE level of support
for me to get, 5x8 is not an option anymore, for anyone. Maybe you're
right, maybe it's just the salesperson.
On Thu, Jun 25, 2009 at 2:18 PM, Eric Woodford wrote:
> Maybe it's just your sales rep..
>
> On the other hand,
Maybe it's just your sales rep..
On the other hand, we dropped from T4 Support -> T3 and the price drop on
the contract was substantial. (We support 1,500 devices)
On Thu, Jun 25, 2009 at 9:35 AM, Jeff Brown <2jbr...@gmail.com> wrote:
> Any one else pissed about how RIM changed their support off
AM
> *To*: "MS-Exchange Admin Issues"
> *Subject*: RIM SUPPORT
>
> Any one else pissed about how RIM changed their support offerings?
> I am a relatively small shop, with just over 200 phones and one BES server.
> I can't imagine how they justify charging my support ba
Hockey teams are expensive to buy.
From: "Jeff Brown" <2jbr...@gmail.com>
Sent: Thursday, June 25, 2009 10:07 AM
To: "MS-Exchange Admin Issues"
Subject: RIM SUPPORT
Any one else pissed about how RIM changed their support off
Brown [mailto:2jbr...@gmail.com]
Sent: Thursday, June 25, 2009 12:35 PM
To: MS-Exchange Admin Issues
Subject: RIM SUPPORT
Any one else pissed about how RIM changed their support offerings?
I am a relatively small shop, with just over 200 phones and one BES server. I
can't imagine how they ju
Tell them you have 10 devices?
From: Jeff Brown [mailto:2jbr...@gmail.com]
Sent: Thursday, June 25, 2009 12:35 PM
To: MS-Exchange Admin Issues
Subject: RIM SUPPORT
Any one else pissed about how RIM changed their support offerings?
I am a relatively small
Hmm, renewed our support earlier this year. ~35 BB's 1 BES server, didn't
hear anything like this.
We get our RIM stuff through our cell provider AT&T.
On Thu, Jun 25, 2009 at 11:35 AM, Jeff Brown <2jbr...@gmail.com> wrote:
> Any one else pissed about how RIM changed their support offerings?
>
Buy windows mobile devices and use ActiveSync?
On Thu, Jun 25, 2009 at 9:35 AM, Jeff Brown<2jbr...@gmail.com> wrote:
> Any one else pissed about how RIM changed their support offerings?
> I am a relatively small shop, with just over 200 phones and one BES server.
> I can't imagine how they justif
Any one else pissed about how RIM changed their support offerings?
I am a relatively small shop, with just over 200 phones and one BES server.
I can't imagine how they justify charging my support based on the number of
phones, because that affects them almost NOT AT ALL, as what they really do
is
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