Have given up on Dell, now just buy cheap HP servers from a reseller...
add own memory and disks with the prices cheaper than Dell I have a hot
spare (well slightly warm) Basic HP kit is on next day delivery.
Dell are having big problems at the moment, they sent people Xmas cards
to give to
t; is a problem with a server in my remote data center, they have someone
>> onsite within 4 hours. (Sometimes as soon as an hour).
>>
>> Sam
>>
>>
>>
>>
>> -----Original Message-
>> From: Erik Goldoff [mailto:egold...@gmail.com]
>>
I agree with Jim. Push this up the chain at Dell they hate losing business
and I suspect someone is trying to submarine the company from inside. Most
of the servers I have ordered from them arrived before they were scheduled
too.
Jon
On Wed, Jan 6, 2010 at 8:49 AM, Kennedy, Jim
wrote:
> That
From: Greg Olson [mailto:gol...@markettools.com]
Sent: Wednesday, January 06, 2010 1:07 PM
To: NT System Admin Issues
Subject: RE: How long to get a server?
X3
Usually I only have seen that if it's something new, or specific (2.93
proc on delay, but the 3.1 proc available now). Still you
sider that acceptable.
From: Erik Goldoff [mailto:egold...@gmail.com<mailto:egold...@gmail.com>]
Sent: Wednesday, January 06, 2010 8:55 AM
To: NT System Admin Issues
Subject: RE: How long to get a server?
first I'd have the rep find out WHY they are de
We had Dell techs swap LABELED drive arrays so that server1's array was
plugged into server2 and vice versa.
-Original Message-
From: Erik Goldoff [mailto:egold...@gmail.com]
Sent: Wednesday, January 06, 2010 10:02 AM
To: NT System Admin Issues
Subject: RE: How long to get a s
Dell has recently moved quite a bit of their manufacturing to lower-cost parts
of the world.
This is what happens.
You can always ask your rep what is IN STOCK and available for shipment. That
doesn't necessarily get you the least expensive price though.
From: Matt Plahtinsky [mailto:cbusitl..
works, & Security
' Security is an ongoing process, not a one time event ! '
_
From: Jonathan Link [mailto:jonathan.l...@gmail.com]
Sent: Wednesday, January 06, 2010 11:53 AM
To: NT System Admin Issues
Subject: Re: How long to get a server?
I'm sure your rep can w
ilto:sam.ca...@rollouts.com]
> Sent: Wednesday, January 06, 2010 11:04 AM
> To: NT System Admin Issues
> Subject: RE: How long to get a server?
>
> "they only gave us the base support contacts"?
>
> You choose what type of contract you get when you order the server
iginal Message-
From: Sam Cayze [mailto:sam.ca...@rollouts.com]
Sent: Wednesday, January 06, 2010 11:04 AM
To: NT System Admin Issues
Subject: RE: How long to get a server?
"they only gave us the base support contacts"?
You choose what type of contract you get when you order the se
, 2010 10:02 AM
To: NT System Admin Issues
Subject: RE: How long to get a server?
Like I said, this is a YMMV situation ... Bigger question is why no
consistency ... I guess since we only had one rack with 6 servers ( 2
quads, 4 duals ) they only gave us the base support contacts ???
And we don
'
_
From: Matt Plahtinsky [mailto:cbusitl...@gmail.com]
Sent: Wednesday, January 06, 2010 10:39 AM
To: NT System Admin Issues
Subject: Re: How long to get a server?
I just got off the phone from my Dell rep after sending him a nice little
polite email. ;) He said off the record
one time event ! '
-Original Message-
From: Sam Cayze [mailto:sam.ca...@rollouts.com]
Sent: Wednesday, January 06, 2010 10:30 AM
To: NT System Admin Issues
Subject: RE: How long to get a server?
"and support from Dell was offshore, and based on script readers with no
real experience
Good to know.. thanks for the follow-up.
Could affect other vendors as well.
From: Matt Plahtinsky [mailto:cbusitl...@gmail.com]
Sent: Wednesday, January 06, 2010 10:39 AM
To: NT System Admin Issues
Subject: Re: How long to get a server?
I just got off the
Our most recent DL185 was nearly a month. Something about a part being out
of stock.
Phillip Partipilo
Parametric Solutions Inc.
Jupiter, Florida
(561) 747-6107
From: Matt Plahtinsky [mailto:cbusitl...@gmail.com]
Sent: Wednesday, January 06, 2010 8:50 AM
To: NT System Admin Issue
ur).
>
> Sam
>
>
>
>
> -Original Message-
> From: Erik Goldoff [mailto:egold...@gmail.com]
> Sent: Wednesday, January 06, 2010 8:57 AM
> To: NT System Admin Issues
> Subject: RE: How long to get a server?
>
>
> "My experience with HP support in the US was
m the
company that I was a distributor for.)
YMMV,
Tim
From: Sherry Abercrombie [mailto:saber...@gmail.com]
Sent: Wednesday, January 06, 2010 8:13 AM
To: NT System Admin Issues
Subject: Re: How long to get a server?
Ditto, only time we've ever had anything like this with HP is when t
ld...@gmail.com]
Sent: Wednesday, January 06, 2010 8:57 AM
To: NT System Admin Issues
Subject: RE: How long to get a server?
"My experience with HP support in the US was a nightmare. You go through all
the globe to get a support, starting in India, then going through China and
then to Cost
I have never had serious delays getting equipment from Dell. We have pretty
much gone direct to Dell for everything we have bought from them, and had
pretty good results. Saying that, our two Dell servers were bought from a
reseller who came and set them up for us, and we had good results with that
d system and unhappy end users.
Miguel
--- El mié, 6/1/10, asbz...@gmail.com escribió:
> De: asbz...@gmail.com
> Asunto: Re: How long to get a server?
> Para: "NT System Admin Issues"
> Fecha: miércoles, 6 de enero, 2010 10:01
> +1
>
> Overall, I've had
From: "Erik Goldoff"
Date: Wed, 6 Jan 2010 09:57:26
To: NT System Admin Issues
Subject: RE: How long to get a server?
"My experience with HP support in the US was a nightmare. You go through all
the globe to get a support, starting in India, then going through China and
then to Cost
setup while you
wait on a non-critical part.
Mike
From: John Cook [mailto:john.c...@pfsf.org]
Sent: 06 January 2010 14:55
To: NT System Admin Issues
Subject: RE: How long to get a server?
+1 on Dell, YMMV but if you're not ordering a fairly vanilla config, shiz
happens with the supply
#x27; Security is an ongoing process, not a one time event ! '
-Original Message-
From: Miguel Gonzalez [mailto:miguel_3_gonza...@yahoo.es]
Sent: Wednesday, January 06, 2010 9:28 AM
To: NT System Admin Issues
Subject: Re: How long to get a server?
My experience with HP support
(Desk) 971.222.1025 // (Cell) 503.267.9764
>
>
>
> From: Christopher Bodnar [mailto:christopher_bod...@glic.com]
> Sent: Wednesday, January 06, 2010 6:31 AM
> To: NT System Admin Issues
> Subject: RE: How long to get a server?
>
> My previous job was a Dell shop. 90% of the ti
;
>
>
> From: Christopher Bodnar [mailto:christopher_bod...@glic.com]
> Sent: Wednesday, January 06, 2010 6:31 AM
> To: NT System Admin Issues
> Subject: RE: How long to get a server?
>
> My previous job was a Dell shop. 90% of the time items arrived in a
> timely mann
Sounds to me like you fell through a crack. I've got a great contact
for HP equipment if you want me to send it to you off list.
-Paul
From: Matt Plahtinsky [mailto:cbusitl...@gmail.com]
Sent: Wednesday, January 06, 2010 7:50 AM
To: NT System Admin Issues
Subject: How long to get a server
TION
(Desk) 971.222.1025 // (Cell) 503.267.9764
From: Christopher Bodnar [mailto:christopher_bod...@glic.com]
Sent: Wednesday, January 06, 2010 6:31 AM
To: NT System Admin Issues
Subject: RE: How long to get a server?
My previous job was a Dell shop. 90% of the time items arrived in a timely
mann
My previous job was a Dell shop. 90% of the time items arrived in a timely
manner. But we did experience issues like what you are running into on
occasion. A good rep will be working with you on these issues and offering
you alternatives. As others have mentioned, if your rep is not responsive,
or
stem Admin Issues
Subject: RE: How long to get a server?
That is insane. Cancel them.
From: Matt Plahtinsky [mailto:cbusitl...@gmail.com]
Sent: Wednesday, January 06, 2010 8:50 AM
To: NT System Admin Issues
Subject: How long to get a server?
So how long does it take to get a server after you
, 6/1/10, Sherry Abercrombie escribió:
> De: Sherry Abercrombie
> Asunto: Re: How long to get a server?
> Para: "NT System Admin Issues"
> Fecha: miércoles, 6 de enero, 2010 09:13
> Ditto, only time we've ever had
> anything like this with HP is when there was a
It's something specific in the build and they are letting you slip
though the cracks. I'm assuming you don't have a dedicated rep because
they would never let that happen. I usually have my 150lb freight
shipped server here in 3-4 days.
From: Matt Plahtinsky [ma
Unfortunately, at least in my country, Spain, Dell orders take forever too.
Others manufacturers have the same issue.
Although maybe not in this case (it's meant to be still under the building
process) the overall situation quite related with the outsourcing thing.
Support, maintenance and log
get your new babies soon!
From: Erik Goldoff [mailto:egold...@gmail.com]
Sent: Wednesday, January 06, 2010 9:11 AM
To: NT System Admin Issues
Subject: RE: How long to get a server?
I've always had good experiences with ProLiant in the past too, and
avai
r that acceptable.
>
>
>
> --
> *From:* Erik Goldoff [mailto:egold...@gmail.com]
> *Sent:* Wednesday, January 06, 2010 8:55 AM
>
> *To:* NT System Admin Issues
> *Subject:* RE: How long to get a server?
>
> first I'd have the rep find out WHY they are dela
I would not put ordering new servers in a DR plan. Keep Cold/Warm
spares, or have a DR contract with someone like SunGard who can offer
cold spares in a matter of minutes at their location, or have them drop
shipped to your location (They offer a 4 hour window).
Sam Cayze
Information Technolog
m: David Mazzaccaro [mailto:david.mazzacc...@hudsonhhc.com]
Sent: Wednesday, January 06, 2010 9:07 AM
To: NT System Admin Issues
Subject: RE: How long to get a server?
HP Proliant shop here, going on 5+ years... and always within 7-14 days.
So, no... given my experience, I would not consider that acceptable.
I am not married to Dell I just have more experience with them. After this
experience though I'll be looking into HP.
On Wed, Jan 6, 2010 at 8:54 AM, Erik Goldoff wrote:
> first I'd have the rep find out WHY they are delayed ... maybe one
> component is constrained, maybe the specific CPU you
Subject: RE: How long to get a server?
first I'd have the rep find out WHY they are delayed ... maybe one
component is constrained, maybe the specific CPU you ordered is not
available but the next closest is shipping now ...
and NO, that is NOT acceptable, if the rep said 7 to 14 days
first I'd have the rep find out WHY they are delayed ... maybe one component
is constrained, maybe the specific CPU you ordered is not available but the
next closest is shipping now ...
and NO, that is NOT acceptable, if the rep said 7 to 14 days, I'd consider
that a verbal contract, allowing som
Generally the initial ~2 week estimate is what we've seen from Dell.
That having been said, if there's a critical part shortage for something
we've spec'ed ( a newly introduced drive, or high-density RAM), then
delays as you mention have happened to us too. And we are a large gov
agency.
-s
That is insane. Cancel them.
From: Matt Plahtinsky [mailto:cbusitl...@gmail.com]
Sent: Wednesday, January 06, 2010 8:50 AM
To: NT System Admin Issues
Subject: How long to get a server?
So how long does it take to get a server after you order one? I ordered two
servers (nothing special) from D
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