On 23.08.2011 07:10, Dave Fisher wrote:
On Aug 22, 2011, at 8:44 PM, Dennis E. Hamilton wrote:
Are you saying that the newsgroup, whatever it is, is designed to
send everything posted on it to ooo-dev ? And it subscribes to
ooo-dev so it is like an aggregator?
Yes. And it is actually
On 23.08.2011 02:18, Rob Weir wrote:
On Mon, Aug 22, 2011 at 7:46 PM, Dave Fisher dave2w...@comcast.net
wrote:
The changes are good at showing where we are as developers.
The unfortunate point is that us...@openoffice.org is still a
functional list with several posts in a day and the
Wasn't there consensus to wait for new mailing lists until there is
really a need to split up the things?
When we would follow this way, then we have to wait until the messages
on ooo-dev@ from normal users grow up too much.
Otherwise we would create a mailing list for (currently) nobody.
IMO, any ordinary user who stumbled upon this list (ooo-dev) would be
frightened away immediately. This list is totally unsuitable for user support.
--Jean
On 23/08/2011, at 19:02, Marcus (OOo) marcus.m...@wtnet.de wrote:
Wasn't there consensus to wait for new mailing lists until there is
Am 08/23/2011 02:18 AM, schrieb Rob Weir:
On Mon, Aug 22, 2011 at 7:46 PM, Dave Fisherdave2w...@comcast.net wrote:
The changes are good at showing where we are as developers.
The unfortunate point is that us...@openoffice.org is still a functional list
with several posts in a day and the
When users see what looks like an email address in the context of support,
they typically think it is a help desk, not a mailing list (and they may not
even know what a mailing list is). A forum is not going to be mistaken for a
help desk email address. So I think Terry and others are correct
Am 08/23/2011 03:09 AM, schrieb Larry Gusaas:
On 2011-08-22 5:09 PM Marcus (OOo) wrote:
Am 08/23/2011 12:50 AM, schrieb Dave Fisher:
On Aug 22, 2011, at 3:38 PM, Marcus (OOo) wrote:
Am 08/22/2011 11:45 PM, schrieb Andy Brown:
Marcus (OOo) wrote:
@all:
If there is somewhere else a place
I can imagine what you think of. However, this was our consensus; or at
least the last standpoint in the discussion weeks ago.
I'm fine when we now decide different and create a new mailing list just
for users.
Marcus
Am 08/23/2011 11:08 AM, schrieb Jean Weber:
IMO, any ordinary user who
+1
Am 08/23/2011 11:32 AM, schrieb Jean Weber:
When users see what looks like an email address in the context of support, they
typically think it is a help desk, not a mailing list (and they may not even know what a mailing
list is). A forum is not going to be mistaken for a help desk email
On 23.08.2011 11:33, Marcus (OOo) wrote:
Why not? This was the intention from the beginning on. We agreed that we
don't want to create new mailing lists when no posts are expected.
So, let's see how many users ask for support here. When the number gets
tooo high we can create a new users@
On Aug 21, 2011, at 6:48 PM, Rob Weir wrote:
1) Initially, only changes are made to make SVN to more perfectly
match the Hg tip. We know there are 10 or so files that need to be
checked in, with attention to EOL style. And there was a suggestion
to update the memo of the initial checkin.
Am 08/23/2011 12:55 PM, schrieb Mathias Bauer:
On 23.08.2011 11:33, Marcus (OOo) wrote:
Why not? This was the intention from the beginning on. We agreed that we
don't want to create new mailing lists when no posts are expected.
So, let's see how many users ask for support here. When the
On Tue, Aug 23, 2011 at 6:15 AM, Marcus (OOo) marcus.m...@wtnet.de wrote:
Am 08/23/2011 12:55 PM, schrieb Mathias Bauer:
On 23.08.2011 11:33, Marcus (OOo) wrote:
Why not? This was the intention from the beginning on. We agreed that we
don't want to create new mailing lists when no posts
Am 23.08.2011 13:07, schrieb Stephan Bergmann:
On Aug 21, 2011, at 6:48 PM, Rob Weir wrote:
...
Two more steps that we might want to phase in somewhere are:
(a) Replace the Oracle/LGPLv3 license headers in all the relevant files with
Apache/AL2 ones. Is this maybe legally important to do
On Tue, Aug 23, 2011 at 5:32 AM, Jean Weber jeanwe...@gmail.com wrote:
When users see what looks like an email address in the context of support,
they typically think it is a help desk, not a mailing list (and they may not
even know what a mailing list is). A forum is not going to be mistaken
Am 08/23/2011 01:40 PM, schrieb Alexandro Colorado:
On Tue, Aug 23, 2011 at 6:15 AM, Marcus (OOo)marcus.m...@wtnet.de wrote:
Am 08/23/2011 12:55 PM, schrieb Mathias Bauer:
On 23.08.2011 11:33, Marcus (OOo) wrote:
Why not? This was the intention from the beginning on. We agreed that we
On Tue, 2011-08-23 at 07:57 -0400, Rob Weir wrote:
On Tue, Aug 23, 2011 at 5:32 AM, Jean Weber jeanwe...@gmail.com wrote:
When users see what looks like an email address in the context of
support, they typically think it is a help desk, not a mailing list (and
they may not even know what
On Tue, Aug 23, 2011 at 6:59 AM, Marcus (OOo) marcus.m...@wtnet.de wrote:
Am 08/23/2011 01:40 PM, schrieb Alexandro Colorado:
On Tue, Aug 23, 2011 at 6:15 AM, Marcus (OOo)marcus.m...@wtnet.de
wrote:
Am 08/23/2011 12:55 PM, schrieb Mathias Bauer:
On 23.08.2011 11:33, Marcus (OOo)
Hi Dennis,
On Monday, 2011-08-22 19:25:41 -0700, Dennis E. Hamilton wrote:
And why should we accept newsgroup posts the same as posts from
subscribers to this list? This list is not a newsgroup, but the gmane
newsgroup creates the effect of subscribers without they're being
subscribed here.
Hi Marcus,
On Tuesday, 2011-08-23 11:11:35 +0200, Marcus (OOo) wrote:
And very often they write to the list but aren't subscribed. So they
don't get the answer unless someone is CC'ing them.
That actually is a failure of how the list is setup when it has Reply-To
pointing to the mailing list
Hi,
On Monday, 2011-08-22 19:00:03 +0200, Mathias Bauer wrote:
The id@ooo addresses most probably are useful only in one case: getting
mail notifications about changes in the bug tracking system.
Plus, besides that they're used for login credentials, they are needed
when searching for bugs
On Tue, Aug 23, 2011 at 9:29 AM, Eike Rathke o...@erack.de wrote:
Hi Marcus,
On Tuesday, 2011-08-23 11:11:35 +0200, Marcus (OOo) wrote:
And very often they write to the list but aren't subscribed. So they
don't get the answer unless someone is CC'ing them.
That actually is a failure of how
Am 08/23/2011 03:29 PM, schrieb Eike Rathke:
Hi Marcus,
On Tuesday, 2011-08-23 11:11:35 +0200, Marcus (OOo) wrote:
And very often they write to the list but aren't subscribed. So they
don't get the answer unless someone is CC'ing them.
That actually is a failure of how the list is setup
On Tue, 23 Aug 2011 15:29:50 +0200
Eike Rathke o...@erack.de wrote:
snip
Mailing lists are much more accepted by those who actually help because
handling is much easier than any web forum. You can setup your own
scoring, flags, delete unimportant stuff in your personal archive and so
on. To
Hi Rob,
On Monday, 2011-08-22 19:07:07 -0400, Rob Weir wrote:
Dumb question, but does anyone really like Bugzilla?
It's alright, it does the job, it could be better.
Do users think
it is easy to use? Or are they always complaining about it?
If they are complaining we don't know if they
Just a couple centavos...
Some companies' firewalls block social sites. Aside from obvious
targets like Facebook and Myspace, automatic categorizers like
IronPort will flag sites that say anything about blogs, forums,
community, etc. At one office, Springsource.org was blocked for me
for the
Hi Marcus,
Starting a new thread so that there is no confusion.
You removed all links to an existing us...@openoffice.org from the
mail_list.html. (I like the ooo-dev part of what you did.)
Please return these links to the page until the time we create ooo-users@i.a.o.
BTW - last thread on
Hi Marcus and all,
On Tue, Aug 23, 2011 at 11:05 PM, Marcus (OOo) marcus.m...@wtnet.de wrote:
At the end it seems the best solution is still to go 2 ways: ML and forum.
+1
The forum will support 10 languages such as EN(English), ES(Spanish),
FR(French), HU(Hungarian), IT(Italian), JA(Japanese),
On Tue, Aug 23, 2011 at 10:22 AM, Eike Rathke o...@erack.de wrote:
Hi Rob,
On Monday, 2011-08-22 19:07:07 -0400, Rob Weir wrote:
Dumb question, but does anyone really like Bugzilla?
It's alright, it does the job, it could be better.
Do users think
it is easy to use? Or are they always
On Tue, Aug 23, 2011 at 10:05 AM, Marcus (OOo) marcus.m...@wtnet.de wrote:
snip
At the end it seems the best solution is still to go 2 ways: ML and forum.
Best in what way? If half of us want pizza for dinner, and the other
half want sushi, is the best solution to have sushi pizza?
I think
Dave Fisher wrote:
Hi Marcus,
Starting a new thread so that there is no confusion.
You removed all links to an existing us...@openoffice.org from the
mail_list.html. (I like the ooo-dev part of what you did.)
Please return these links to the page until the time we create ooo-users@i.a.o.
Stephan Bergmann wrote:
On Aug 21, 2011, at 6:48 PM, Rob Weir wrote:
1) Initially, only changes are made to make SVN to more perfectly
match the Hg tip. We know there are 10 or so files that need to be
checked in, with attention to EOL style. And there was a suggestion
to update the memo of
On Tue, 2011-08-23 at 09:39 -0400, Rob Weir wrote:
On Tue, Aug 23, 2011 at 9:29 AM, Eike Rathke o...@erack.de wrote:
Hi Marcus,
On Tuesday, 2011-08-23 11:11:35 +0200, Marcus (OOo) wrote:
And very often they write to the list but aren't subscribed. So they
don't get the answer unless
Am 08/23/2011 05:46 PM, schrieb Rob Weir:
On Tue, Aug 23, 2011 at 10:05 AM, Marcus (OOo)marcus.m...@wtnet.de wrote:
snip
At the end it seems the best solution is still to go 2 ways: ML and forum.
Best in what way? If half of us want pizza for dinner, and the other
half want sushi, is the
Rob Weir wrote:
On Tue, Aug 23, 2011 at 10:05 AM, Marcus (OOo)marcus.m...@wtnet.de wrote:
snip
At the end it seems the best solution is still to go 2 ways: ML and forum.
Best in what way? If half of us want pizza for dinner, and the other
half want sushi, is the best solution to have
OK, for the better overview I've split the webpage into 2 parts: user
and dev. And put back the general parts about mailing lists.
Marcus
Am 08/23/2011 04:42 PM, schrieb Dave Fisher:
Hi Marcus,
Starting a new thread so that there is no confusion.
You removed all links to an existing
Hi Marcus,
Thanks! Looks good!
Regards,
Dave
On Aug 23, 2011, at 9:28 AM, Marcus (OOo) wrote:
OK, for the better overview I've split the webpage into 2 parts: user and
dev. And put back the general parts about mailing lists.
Marcus
Am 08/23/2011 04:42 PM, schrieb Dave Fisher:
Hi
Regarding customizations I have no idea how much work it
a) was to get them into the OOo Bugzilla
b) would be to get them into Apache Bugzilla
c) would be to get them into JIRA
I don't know either. I think the key fact is knowing the extent of
the customizations. For example, is it just
While JIRA has some nifty features for developers and people working
with bugs, such as creation of sub-tasks and integrated statistics and
integration with SCMs, I doubt it is more end user friendly than
Bugzilla.
I tend to agree to this. JIRA has more eye-catchers, and is more
powerful, but
Complete loss of subject heading is a minor annoyance?
How about the mangling of the To address? When I get one of these, I cannot
use any rules because the To address that my mail client sees is not that of
ooo-dev but some hacked-up pseudo gmane address.
So it may be great to use ooo-dev
http://studio-no.net/openoffice.php seems to be selling OOo, not illegal
I know. Is this something like PortableApps?
Andy
I personally prefer JIRA, but it was the first one where I saw issue tracking
work well in a group setting.
I don't like bugzilla that much.
I think bugzilla is the answer here because the e-mail addresses of the
existing reports have hard-coded e-mail address in them.
There are some other
Rory,
There are those who think it is necessary netiquette to bottom post and also
keep the entire thread. (I'm not one of them.)
There is no answer to this.
- Dennis
-Original Message-
From: Rory O'Farrell [mailto:ofarr...@iol.ie]
Sent: Tuesday, August 23, 2011 07:09
To:
+1
There is no one-size fits all here. We should have the list and the forum.
They are not redundant. Some people will use both.
- Dennis
-Original Message-
From: Marcus (OOo) [mailto:marcus.m...@wtnet.de]
Sent: Tuesday, August 23, 2011 07:05
To: ooo-dev@incubator.apache.org
2011/8/23 Andy Brown a...@the-martin-byrd.net:
This road is getting old. We have already discussed this, back in June. I
saw the same old discussion on the LibO list last year.
Yes, and it was a sad show... People can get very vocal about this
holy war between forums and ML. For my part I do
To me it looks like it uses the download mirrors and is free. I don't see any
selling.
In Chrome on a Mac it offers to download a Windows 3.3.0 install from
mirrors.fe.up.pt - so it is not perfect.
On Aug 23, 2011, at 12:43 PM, Andy Brown wrote:
http://studio-no.net/openoffice.php seems
On Aug 23, 2011, at 12:50 PM, Dennis E. Hamilton wrote:
I personally prefer JIRA, but it was the first one where I saw issue tracking
work well in a group setting.
I don't like bugzilla that much.
I think bugzilla is the answer here because the e-mail addresses of the
existing reports
Let me try:
- I've downloaded the file without that someone wanted to have money or
a registration from me.
- The mirror http://mirrors.fe.up.pt/; where the download comes from is
an officoal mirror of the (old) OOo project.
- The MD5 sum is exactly the same as if you would download the
I can understand Rob's arguement that we have to split ourself to give
support for mailing list(s) and forum in parallel. However, I believe
that it would be an advantage when the normal, average user has a choice
where to go to get an answer.
Marcus
Am 08/23/2011 09:50 PM, schrieb Dennis
On Tue, Aug 23, 2011 at 4:04 PM, Marcus (OOo) marcus.m...@wtnet.de wrote:
I can understand Rob's arguement that we have to split ourself to give
support for mailing list(s) and forum in parallel. However, I believe that
it would be an advantage when the normal, average user has a choice where
I can provide some general context about how mailing lists are
traditionally handled at Apache, since there are some specific mailing
list etiquette technology issues being discussed here.
- Complete mailing list contents are always public, with the exception
of specific lists that are
Hi Rob,
On Wed, Aug 24, 2011 at 5:49 AM, Rob Weir robw...@apache.org wrote:
ooo-users-en.i.a.o
ooo-users-es.i.a.o
ooo-users-hu.i.a.o
ooo-users-it.i.a.o
ooo-users-ja.i.a.o
ooo-users-nl.i.a.o
ooo-users-pl.i.a.o
ooo-users-vi.i.a.o
ooo-users-zh.i.a.o
Looks great!
We create them on request.
Do you know how much the non-English MLs are used? Why not start with
Engish only?
BTW:
Where do you see 30 moderators for the forums?
Marcus
Am 08/23/2011 10:49 PM, schrieb Rob Weir:
On Tue, Aug 23, 2011 at 4:04 PM, Marcus (OOo)marcus.m...@wtnet.de wrote:
I can understand Rob's
On Aug 23, 2011, at 1:49 PM, Rob Weir wrote:
On Tue, Aug 23, 2011 at 4:04 PM, Marcus (OOo) marcus.m...@wtnet.de wrote:
I can understand Rob's arguement that we have to split ourself to give
support for mailing list(s) and forum in parallel. However, I believe that
it would be an advantage
Marcus (OOo) wrote:
Let me try:
- I've downloaded the file without that someone wanted to have money or
a registration from me.
- The mirror http://mirrors.fe.up.pt/; where the download comes from is
an officoal mirror of the (old) OOo project.
- The MD5 sum is exactly the same as if you
On Tue, Aug 23, 2011 at 5:09 PM, Dave Fisher dave2w...@comcast.net wrote:
On Aug 23, 2011, at 1:49 PM, Rob Weir wrote:
On Tue, Aug 23, 2011 at 4:04 PM, Marcus (OOo) marcus.m...@wtnet.de wrote:
I can understand Rob's arguement that we have to split ourself to give
support for mailing list(s)
Am 08/23/2011 11:16 PM, schrieb Andy Brown:
Marcus (OOo) wrote:
Let me try:
- I've downloaded the file without that someone wanted to have money or
a registration from me.
- The mirror http://mirrors.fe.up.pt/; where the download comes from is
an officoal mirror of the (old) OOo project.
-
On Tue, Aug 23, 2011 at 5:05 PM, Marcus (OOo) marcus.m...@wtnet.de wrote:
Do you know how much the non-English MLs are used? Why not start with Engish
only?
Does it matter? The English list is getting very little traffic. A
note was sent today asking about interest. I've seen zero
Idle curiosity: I wonder how many people who offer support do it in both
places: mailing list and forum, or more or exclusively in one or the other.
Personal observation (not intended as a generalization): my preferences vary
with whether I'm a consumer or a provider of support services. As a
Yes, it seems a bit difficult to decide what is the best for all or at
least the majority of our users.
Maybe someone has some more agruements about MLs vs. forums.
Marcus
Am 08/23/2011 11:40 PM, schrieb Jean Weber:
Idle curiosity: I wonder how many people who offer support do it in both
Jean Weber wrote:
Idle curiosity: I wonder how many people who offer support do it in both
places: mailing list and forum, or more or exclusively in one or the other.
Personal observation (not intended as a generalization): my preferences vary
with whether I'm a consumer or a provider of
Ah, now I understand. This is sarcasm. ;-)
Am 08/23/2011 11:37 PM, schrieb Rob Weir:
On Tue, Aug 23, 2011 at 5:05 PM, Marcus (OOo)marcus.m...@wtnet.de wrote:
Do you know how much the non-English MLs are used? Why not start with Engish
only?
Does it matter? The English list is getting
2011/8/23 Jean Weber jeanwe...@gmail.com:
Idle curiosity: I wonder how many people who offer support do it in both
places: mailing list and forum, or more or exclusively in one or the other.
Personal observation (not intended as a generalization): my preferences vary
with whether I'm a
Marcus (OOo) wrote:
Thanks for watching out.
Is what I do. :)
Maybe there is a dependency from where, how, etc. you try to download.
However, it doesn't seen to be a general thing.
I did not think of that. I downloaded the file from their link and
looks like the right size for the
On Tue, Aug 23, 2011 at 5:40 PM, Jean Weber jeanwe...@gmail.com wrote:
Idle curiosity: I wonder how many people who offer support do it in both
places: mailing list and forum, or more or exclusively in one or the other.
Personal observation (not intended as a generalization): my preferences
On 2011-08-23 3:37 PM Rob Weir wrote:
Does it matter? The English list is getting very little traffic.
There were 56 posts to us...@openoffice.org in the last week. Traffic is highest after a new
release. Here is a list by month for 2011: Jan 409Feb 290Mar 366Apr 197May
218
On 2011-08-23 4:08 PM Rob Weir wrote:
I assume this is a natural tenancy and explains
why OOo has several hundred mailing lists, most of them rarely or
never used.
Most of those are not support lists and that number has nothing to do with this discussion of
support mailing lists.
Do you
On 2011-08-23 4:21 PM Rob Weir wrote:
So the English support forum has 613 *active threads* for August
alone. In many cases that multiplies out to multiple posts per
thread. So the forum traffic dwarfs the mailing list traffic.
Perhaps you should compare to the LibreOffice user support list
On Wed, 2011-08-24 at 07:40 +1000, Jean Weber wrote:
Idle curiosity: I wonder how many people who offer support do it in both
places:
My observation.
It's minimal. Most responders are in one of the other, but not both.
//drew
On Tue, Aug 23, 2011 at 7:05 PM, Jean Weber jeanwe...@gmail.com wrote:
I've started a new thread, because I think Rob Weir's very important point
has got lost in the discussions about forums and lists. Rob wrote:
Support is important. The question is
how best to do it. If all we're doing is
On Tue, Aug 23, 2011 at 7:18 PM, Dave Fisher dave2w...@comcast.net wrote:
It can be hard to find the Tuna with all the Herrings tossed around :-D
Hey, even a broken clock is right twice a day. I was overdue ;-)
-Rob
On Aug 23, 2011, at 4:05 PM, Jean Weber wrote:
I've started a new thread,
On Tue, 2011-08-23 at 18:21 -0400, Rob Weir wrote:
On Tue, Aug 23, 2011 at 6:09 PM, Larry Gusaas larry.gus...@gmail.com wrote:
On 2011-08-23 3:37 PM Rob Weir wrote:
Does it matter? The English list is getting very little traffic.
There were 56 posts to us...@openoffice.org in the last
On Tue, 2011-08-23 at 16:49 -0400, Rob Weir wrote:
On Tue, Aug 23, 2011 at 4:04 PM, Marcus (OOo) marcus.m...@wtnet.de wrote:
I can understand Rob's arguement that we have to split ourself to give
support for mailing list(s) and forum in parallel. However, I believe that
it would be an
On Tue, 2011-08-23 at 18:08 -0400, Rob Weir wrote:
On Tue, Aug 23, 2011 at 5:40 PM, Jean Weber jeanwe...@gmail.com wrote:
Idle curiosity: I wonder how many people who offer support do it in both
places: mailing list and forum, or more or exclusively in one or the other.
Personal
On 24 Aug 2011, at 00:20, Rob Weir wrote:
On Tue, Aug 23, 2011 at 7:05 PM, Jean Weber jeanwe...@gmail.com wrote:
It's clear to me that we need to do better than we have in the user support
area, if we can do so. Not only will that benefit users and improve our
reputation, it will allow
On Tue, Aug 23, 2011 at 7:25 PM, drew d...@baseanswers.com wrote:
On Tue, 2011-08-23 at 18:21 -0400, Rob Weir wrote:
On Tue, Aug 23, 2011 at 6:09 PM, Larry Gusaas larry.gus...@gmail.com wrote:
On 2011-08-23 3:37 PM Rob Weir wrote:
Does it matter? The English list is getting very little
I work like Andy, I think.
With the ML it is easy to scan the headers of new messages (or threads) and dig
deeper on something that I may be interested in or know something about.
With forums, which I use when I have to, the most difficult part is looking
around to find out if a matter that
On Tue, Aug 23, 2011 at 7:34 PM, Simon Phipps si...@webmink.com wrote:
On 24 Aug 2011, at 00:20, Rob Weir wrote:
On Tue, Aug 23, 2011 at 7:05 PM, Jean Weber jeanwe...@gmail.com wrote:
It's clear to me that we need to do better than we have in the user support
area, if we can do so. Not
On Tue, 2011-08-23 at 19:38 -0400, Rob Weir wrote:
On Tue, Aug 23, 2011 at 7:25 PM, drew d...@baseanswers.com wrote:
On Tue, 2011-08-23 at 18:21 -0400, Rob Weir wrote:
On Tue, Aug 23, 2011 at 6:09 PM, Larry Gusaas larry.gus...@gmail.com
wrote:
On 2011-08-23 3:37 PM Rob Weir wrote:
On 24 Aug 2011, at 00:49, Rob Weir wrote:
On Tue, Aug 23, 2011 at 7:34 PM, Simon Phipps si...@webmink.com wrote:
On 24 Aug 2011, at 00:20, Rob Weir wrote:
On Tue, Aug 23, 2011 at 7:05 PM, Jean Weber jeanwe...@gmail.com wrote:
It's clear to me that we need to do better than we have in
-Original Message-
From: Marcus (OOo) [mailto:marcus.m...@wtnet.de]
Sent: Wednesday, 24 August 2011 12:05 AM
To: ooo-dev@incubator.apache.org
Subject: Re: us...@openoffice.org [Was: Re: [Discussion]
d...@openoffice.org]
Am 08/23/2011 03:29 PM, schrieb Eike Rathke:
Hi Marcus,
On Wed, 2011-08-24 at 10:08 +1000, Gavin McDonald wrote:
-Original Message-
From: Dennis E. Hamilton [mailto:dennis.hamil...@acm.org]
Sent: Wednesday, 24 August 2011 5:50 AM
To: ooo-dev@incubator.apache.org
Subject: RE: Bugzilla vs JIRA (was: id@openoffice.org)
I
Good. That's reassuring. Thanks.
- Dennis
-Original Message-
From: Gavin McDonald [mailto:ga...@16degrees.com.au]
Sent: Tuesday, August 23, 2011 17:08
To: ooo-dev@incubator.apache.org; dennis.hamil...@acm.org
Subject: RE: Bugzilla vs JIRA (was: id@openoffice.org)
-Original
snip
So far the LibreOffice project has avoided creating support forums that
compete with the openoffice.org lists; would it be smart to explore a way
to have this broader, collaborative support in place?
I would not characterize it quite that way - LibreOffice has taken the
same path that
On 24 Aug 2011, at 01:28, drew wrote:
snip
So far the LibreOffice project has avoided creating support forums that
compete with the openoffice.org lists; would it be smart to explore a way
to have this broader, collaborative support in place?
I would not characterize it quite that way
On Wed, 2011-08-24 at 01:36 +0100, Simon Phipps wrote:
On 24 Aug 2011, at 01:28, drew wrote:
snip
So far the LibreOffice project has avoided creating support forums that
compete with the openoffice.org lists; would it be smart to explore a
way to have this broader, collaborative
On Wed, Aug 24, 2011 at 1:44 AM, drew d...@baseanswers.com wrote:
On Wed, 2011-08-24 at 01:36 +0100, Simon Phipps wrote:
Apologies if this ought to be clear to me, but are you proposing:
No apologies needed - I'm touchy on the subject...so just slap the back
of my head now and then when I
Well ..
An important difference, I think, is that the forum will serve for all
openoffice variants (including LibreOffice). The mailinlist can only
attend issues related to Apache OpenOffice since its the codebase we
maintain and support.
Pedro.
On Wed, 24 Aug 2011 00:00:01 +0200, Marcus
Just a warning in case anyone is browsing the ooo-wiki.apache.org
server. We will be taking it offline to add an Apache Traffic Server
Cache. You can still all access the current production site at
wiki.services.openoffice.org
I will post another announcement when it is back one line for
Gavin McDonald wrote:
From: Marcus (OOo) [mailto:marcus.m...@wtnet.de]
Maybe, but they are still not subscribed. So the moderator has to let the
posts through; again and again until the user is subscribed.
ew,, no that does not have to happen at all.
the moderator can do a reply-all ,
On Tue, Aug 23, 2011 at 8:58 PM, Simon Phipps si...@webmink.com wrote:
On Wed, Aug 24, 2011 at 1:44 AM, drew d...@baseanswers.com wrote:
On Wed, 2011-08-24 at 01:36 +0100, Simon Phipps wrote:
Apologies if this ought to be clear to me, but are you proposing:
No apologies needed - I'm touchy
On Wed, 2011-08-24 at 09:05 +1000, Jean Weber wrote:
I've started a new thread, because I think Rob Weir's very important point
has got lost in the discussions about forums and lists. Rob wrote:
Support is important. The question is
how best to do it. If all we're doing is considering
It's an odd situation. In many ways an us...@openoffice.org list would appear
to remain useful but I think it creates a decision crisis for users to have too
many of these.
What I notice about [libreoffice-users] and also [libreoffice] (the dev list)
is that many user-level reports have to do
On Tue, Aug 23, 2011 at 9:47 PM, Dennis E. Hamilton
dennis.hamil...@acm.org wrote:
It's an odd situation. In many ways an us...@openoffice.org list would
appear to remain useful but I think it creates a decision crisis for users to
have too many of these.
What I notice about
On 2011-08-23 7:28 PM Andy Brown wrote:
The OOo user and discuss list use to have the Delivered-to contain moderator and it was
easy to see when a message was from a person that was not subscribed to the list, the way
that Apache does it. When the mail system changed that was removed so the
Larry Gusaas wrote:
On 2011-08-23 7:28 PM Andy Brown wrote:
The OOo user and discuss list use to have the Delivered-to contain
moderator and it was easy to see when a message was from a person
that was not subscribed to the list, the way that Apache does it. When
the mail system changed that
I've now finished the upgrade to add the Apache Traffic Server front end
to the community MediaWiki service at http://ooo-wiki.apache.org/ and
the service is back online.
We need to do some further tuning of the system cache optimisation, but
even with the first-cut settings that I prepared
Terry Ellison wrote:
I've now finished the upgrade to add the Apache Traffic Server front end
to the community MediaWiki service at http://ooo-wiki.apache.org/ and
the service is back online.
We need to do some further tuning of the system cache optimisation, but
even with the first-cut
On Aug 23, 2011, at 8:34 PM, Andy Brown wrote:
Terry Ellison wrote:
I've now finished the upgrade to add the Apache Traffic Server front end
to the community MediaWiki service at http://ooo-wiki.apache.org/ and
the service is back online.
We need to do some further tuning of the system
Hi,
Just a quick note.
What do other similar FOSS projects do for end user support, forums,
lists or other.
Calligra - forums, no mail list
Scribus - forums, no mail lsit
Paint.net - forums, no mail list
GnuCash - forums, no mail list
InkScape - forums AND mail list
MySQL - forums and mail
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