> Is it working if you use "$Self->{SpellChecker} = '/usr/bin/ispell';"?
> (remember, if you use mod_perl, you need to restart your webserver
> after Kernel/Config.pm changes)
I wasn't restarting the webserver, so this was not working for me.
I have now confirmed that "$Self->{SpellChecker} = '/u
Hi Moshe,
On Tue, Feb 25, 2003 at 07:15:48PM +0200, Moshe Leibovitch (SoftLink) wrote:
> Ah! I missed something!
> In the web error log I can see the following errors:
> sh: -c: line 4: syntax error near unexpected token `(S'
> 'h: -c: line 4: `"Moshe Leibovitch (SoftLink)" wrote:
> [...]
Please
Also, if the message body is only:
Dear Moshe Leibovitch,
Tets
It works nicely.
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Ah! I missed something!
In the web error log I can see the following errors:
sh: -c: line 4: syntax error near unexpected token `(S'
'h: -c: line 4: `"Moshe Leibovitch (SoftLink)" wrote:
The email body is:
Dear Moshe Leibovitch,
tets
Thank you for your request
Hi Tennyson,
On Tue, Feb 25, 2003 at 02:05:34AM -0500, Tennyson La Jeunesse wrote:
> I am having problems with completing install on Freebsd 4.6.2
> [...]
> When running CheckDB the following error is returned:
>
> mars# ./CheckDB.pl
> Function not implemented at /usr/local/otrs/Kernel/System/Lo
Hi Philippa,
On Tue, Feb 25, 2003 at 03:36:10PM -, Strange, PJ (Philippa) wrote:
> 1/ delete system email addresses preferably via the front end?
Yes, set the system email address to invalid an the address is
just used for old settings but not for new.
-=> More: http://otrs.org/pages/ind
I'm really motoring with my OTRS install, thanks guys I like what I see so
far.
Is it possible to
1/ delete system email addresses preferably via the front end?
2/ have a link in agentview to see all closed tickets?
3/ authenticate new customers (in a similar way to subscribing to this
list)?
4/
I am having problems with completing install on Freebsd 4.6.2
Installed apache
Installed all required perl and cpan mods.
Installed mysql and created necessary user account, including GRANT access
to database otrs - can manually connect to database
Ran initial perl tests - reponse: syntax OK fo
> -Ursprüngliche Nachricht-
> Von: Charles R. "Rusty" Thompson
> Gesendet: Dienstag, 25. Februar 2003 15:41
> Betreff: [otrs] Email Configuration on Win2k
>
> 1) In the case of mail failure, where do mails go/end up? Is
> there a resend
> or some queue to investigate? I sent some dozen odd
Ok... I rerouted exim to our external shared webhosting server and finally
got an email to go out, thanks for steering me away from what I was doing
Robert! Now I have two additional questions:
1) In the case of mail failure, where do mails go/end up? Is there a resend
or some queue to investigate
Hi Moshe,
On Tue, Feb 25, 2003 at 04:01:04PM +0200, Moshe Leibovitch (SoftLink) wrote:
> No error whatsoever. I greped both the /var/log and var/log/http for
> "spell".
> I tried to understand the flow of the spell checking, but failed miserably.
> I am no perl god, and this is a fairly complex p
No error whatsoever. I greped both the /var/log and var/log/http for
"spell".
I tried to understand the flow of the spell checking, but failed miserably.
I am no perl god, and this is a fairly complex program.
Thanks for OTRS and the help!
Thanks,
Moshe
Martin wrote:
Hi Moshe,
On Tue, Feb 25,
How can I modify the customer's web interface to allow them to pick their
own queue?
Cheers,
Jake Covert
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I think I've fixed the problem (mostly).
The real issue is that procmail and sendmail are pretty tightly integrated.
Separating them can be a pain. So, realizing that only one box on my local
network can receive mail, I did this:
1) Set up my NIS master w/ the id otrs.
2) Put a .forward in this
Hi Philippa,
On Mon, Feb 24, 2003 at 09:58:34AM -, Strange, PJ (Philippa) wrote:
> I've recently installed OTRS with the standard default settings and received
> the error below
>
> Has anyone else seen this and how do I stop it?
You need to copy the dist config file (see INSTALL):
[...]
Hi Gregor,
On Sat, Feb 22, 2003 at 03:34:39PM -0800, Gregor wrote:
> Little thing:
> you have a variable for and
>
> if you could add one for the protocol type https: or http that would make
> OTRS even more complete :)
Thanks for the note! Wiktor added this 2 weeks ago to the 1.1 CVS tree. :
Hi Jake,
On Mon, Feb 24, 2003 at 12:55:23PM -0500, Covert, Jake wrote:
> Anyone have any thoughts on how to get procmail to run in stand-alone mode
> w/ a cron maybe?
"cat /path/to/mailbox-file | formail -ds procmail"
And the ~/.procmailrc is used.
:)
> Cheers,
>
> ***
On Tue, 25 Feb 2003, Martin Edenhofer wrote:
> > > If you want no inform the customer about something use the "Compose Answer"
> > > link. Then you will be able to check the sender address, add attachments, ...
> >
> > in this section there is no link available. Do I have to configure some
> > spe
Hi Andreas,
On Tue, Feb 25, 2003 at 01:37:55PM +0100, Andreas Haase wrote:
> > If you want no inform the customer about something use the "Compose Answer"
> > link. Then you will be able to check the sender address, add attachments, ...
>
> in this section there is no link available. Do I have t
Hy,
> > in OTRS I have the option to add a note to a ticket. I can decide, whether
> > I want to add an internal or external note. When I use "external", then I
> > would expext a mail to be sent out to the creator of the ticket (or
> > optionally to a address, I fill in?), but no mail is sent. Do
Title: AW: [otrs] Feature request: Time units
Hello Martin,
thanks for your feedback.
>> One thing I am missing at the moment is an automated recording of the
>> spended time per ticket. We have to report the time spended per ticket, well
>> and I am a little bit forgetful, so sometimes I l
Hi Andreas,
On Fri, Feb 21, 2003 at 04:33:07PM +0100, Andreas Haase wrote:
> in OTRS I have the option to add a note to a ticket. I can decide, whether
> I want to add an internal or external note. When I use "external", then I
> would expext a mail to be sent out to the creator of the ticket (or
Hi Ralph,
On Fri, Feb 21, 2003 at 01:18:25PM +0100, Ralph M?ller wrote:
> first of all, thanks for your great work! From version to version it gets
> more and more exciting!
Thanks! :)
> One thing I am missing at the moment is an automated recording of the
> spended time per ticket. We have to
Hi there,
I updated scripts/backup.sh to support deletion of old (one month) backups.
./backup.sh gives you instructions. Note: This change doesn't affect the stable 1.0
tree
--
Regards,
Wiktor Wodecki
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Hi Moshe,
On Tue, Feb 25, 2003 at 01:13:13PM +0200, Moshe Leibovitch (SoftLink) wrote:
> I tried it with both ispell and aspell, and they both seems to cause the
> same behavior:
> The spell checker window open, shows the message and reports that there are
> 0 errors.
>
> I even replaced the asp
Hi,
I tried it with both ispell and aspell, and they both seems to cause the
same behavior:
The spell checker window open, shows the message and reports that there are
0 errors.
I even replaced the aspell image with a script, and the script doesn't seem
to execute at all.
I am working on adding
Hi Christoph,
On Fri, Feb 21, 2003 at 08:08:46AM +0100, Christoph Kaulich wrote:
> >No. If you use "UnlockTickets.pl --all" _all_ locked tickets in the system
> >should be unlocked.
>
> but I have a queue with Unlock Time = 0 => No tickets are unlocked
> and one queue with Unlock Time = 1
Hi Diane,
On Thu, Feb 20, 2003 at 04:22:11PM -0800, Diane Shieh wrote:
> We have changed the spell check configuration to aspell:
>
> $Self->{SpellChecker} = 'aspell';
>
> Unfortunately, it did not work. ispell works fine. Is there something
> else we need to do to use aspell?
No. I insta
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