Re: [otrs] Support for error message Can't get ArticleID from INSERT!

Hi, On Thursday 19 February 2004 02:17, Manuel Marin Garcia wrote: > Please help! > When there is an owner change or state update in any ticket. The > use never get a notification. Checking the system log I see error > Can't get ArticleID from INSERT!. Please help! Fetch Kernel/System/Ticket/Arti

[otrs] Support for error message Can't get ArticleID from INSERT!

Please help! When there is an owner change or state update in any ticket. The use never get a notification. Checking the system log I see error Can't get ArticleID from INSERT!. Please help! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archiv

Re: [otrs] otrs vs ldap

On Wednesday, February 18, 2004 10:48 PM Leonardo Amezquita <[EMAIL PROTECTED]> wrote: > Hi thanks you > > But to change the file and tha restart the service i see this error > /opt/otrs/Kernel/Config/Defaults.pm line 1469, near "$Self" It seems you edited Defaults.pm, which is unwanted. Copy the

Re: [otrs] PhoneView question

On Tue, Feb 10, 2004 at 08:55:59AM -0500, Covert, Jake wrote: > :-) > > Can you explain how this works again? (or the manual page..) Like http://lists.otrs.org/pipermail/otrs/2003-April/001377.html -=> Send a new inital ticket/email to an customer. > * > Jake C

Re: [otrs] newbie questions..

Hi Brian, On Tue, Feb 10, 2004 at 10:53:21AM -0500, Brian wrote: > I have otrs 1.1.3 working and running a FreeBSD box. > > I'm routing the email there.. as in I have a valid email account > ([EMAIL PROTECTED]) which redirects to an internal machine where otrs > is running ([EMAIL PROTECTED]).

Re: [otrs] time zone question

On Wednesday 18 February 2004 22:41, Martin Edenhofer wrote: > > What functions do MySQL *and* PostgreSQL (and all other possible DB > > servers) provide that Perl (and packages) don't? > > > > ATM I can only see disadvantages with this (as described in my > > first post). > > For example: SELECT

Re: [otrs] Update 1.1.3 -> 1.2.1 failed

Hi Daniel, On Mon, Feb 16, 2004 at 10:03:55PM +0100, Daniel Seifert wrote: > we have been using OTRS 1.1.3 for about half a year now. When 1.2.1 was > released today (according to the changelogs fixing most of the issues we > have with OTRS), we installed it but are now encountering severe > probl

Re: [otrs] 1.2 , accounted time in CSV File , and ticket delete

Hi Jerome, On Tue, Feb 17, 2004 at 09:28:29AM +0100, [EMAIL PROTECTED] wrote: > Many Thanks for this 1.2 great job ! > I've just had a look at the demo site . > > Thanks for the CSV file, a very rich idea ! More , compatible with > OpenOffice ! > Thanks for the forward, bounce, split options fo

Re: [otrs] otrs vs ldap

Hi thanks you But to change the file and tha restart the service i see this error service otrs restart Shutting down OTRS Disable /opt/otrs/bin/PostMaster.pl ... done. Shutting down cronjobs ... no crontab for otrs failed! Starting OTRS.. Checking httpd ... done. Checking MySQL ... done.

Re: [otrs] time zone question

On Wed, Feb 18, 2004 at 10:26:46PM +0100, Bernhard Graf wrote: > > > I'm curious: Why? > > > > Because of the time functions of the database. > > I'm not sure if I understand this. > > What functions do MySQL *and* PostgreSQL (and all other possible DB > servers) provide that Perl (and packages)

Re: [otrs] time zone question

On Wednesday 18 February 2004 22:17, Martin Edenhofer wrote: > > > > Is it true, that OTRS gets the current time from the database > > > > server? > > > > > > Yes. > > > > I'm curious: Why? > > Because of the time functions of the database. I'm not sure if I understand this. What functions do My

Re: [otrs] time zone question

On Wed, Feb 18, 2004 at 09:06:58PM +0100, Bernhard Graf wrote: > > > Is it true, that OTRS gets the current time from the database > > > server? > > > > Yes. > > I'm curious: Why? Because of the time functions of the database. > Bernhard Graf Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH ::

Re: [otrs] otrs vs ldap

On Wednesday, February 18, 2004 8:09 PM Leonardo Amezquita <[EMAIL PROTECTED]> wrote: > i have that otrs auth vs ldap but i´am not what make > can help me This is where to start with an open source LDAP server: http://openldap.org/ Read the following OTRS information carefully: http://doc.otrs.or

Re: [otrs] Installing OTRS on ISP account

On Wed, Feb 18, 2004 at 01:30:43PM -0700, Daniel Selders wrote: > I would like to find out if anyone could explain to me how to > reconfigure otrs to work from a user account at an ISP. > > Because it is an account at an ISP that means: > --no access to root > --cannot make an OTRS specific user

[otrs] please help me whith ldap

hi list i´m that i not ask good but please help me so that i can to authebticate the users of otrs vs ldap i hope that you can help me Thanks you ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

[otrs] Installing OTRS on ISP account

Hello, I would like to find out if anyone could explain to me how to reconfigure otrs to work from a user account at an ISP. Because it is an account at an ISP that means: --no access to root --cannot make an OTRS specific user --cannot put scripts anywhere but within my home directory. What I h

Re: [otrs] time zone question

On Wednesday 18 February 2004 20:42, Martin Edenhofer wrote: Hi Martin, thanks for answering. > > Is it true, that OTRS gets the current time from the database > > server? > > Yes. I'm curious: Why? -- Bernhard Graf ___ OTRS mailing list: otrs - Webp

Re: [otrs] Upgrade to 1.2.1

Dear Martin Edenhofer Thanks a load *) Execute $OTRS_HOME/bin/SetPermissions.sh ! *) Restart your services (e. g. rcotrs restart-force or each service manually) -- Regards, Vishal Kashyap ~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~* You Guys start coding I will take care of what this cus

Re: [otrs] time zone question

Hi Bernhard, On Wed, Feb 18, 2004 at 12:21:33PM +0100, Bernhard Graf wrote: > I'm currently evaluating OTRS and have a first question: > > Is it true, that OTRS gets the current time from the database server? Yes. > If so, is there a way to define an offset? No. > If not, I'd plead to make th

Re: [otrs] Upgrade to 1.2.1

Hi Vishal, On Thu, Feb 19, 2004 at 12:56:15AM +0530, V i s h a l Kashyap @ [Sai Hertz And Control Systems] wrote: > Dear all, > I am new to OTRS and out company has a previous install of OTRS *1.1.3 * > As the new OTRS system has FAQ and knowledge base integrated we would > like to migrate to 1

[otrs] Upgrade to 1.2.1

Dear all, I am new to OTRS and out company has a previous install of OTRS *1.1.3 * As the new OTRS system has FAQ and knowledge base integrated we would like to migrate to 1.2.1 the latest version. So what must I do for an upgrade ? 1. Just copy the new otrs files to the apache directory from wh

[otrs] otrs vs ldap

Hi list i have that otrs auth vs ldap but i´am not what make can help me thanks you bye ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/

Re: [otrs] time zone question

Hi Henry, On Wed, Feb 18, 2004 at 01:38:21PM +0200, [EMAIL PROTECTED] wrote: > Great idea - also the ability to change the date format would be nice. > The default in ticket view is mm/dd/. OK if you're used to that > format, but very confusing if you're more accustomed to dd/mm/ (or > y

Re: [otrs] StorageDB configuration

Hi Brice, On Wed, Feb 18, 2004 at 02:02:25PM +0100, Brice Levy wrote: > Our OTRS system uses the default Kernel::System::Ticket::ArticleStorageDB > (because apache does not run as otrs), and I would like to be able to store > larger tickets than the default. > OTRS doc says i have to use max_allo

Re: [otrs] Attachment not working : "Need ContentType !"

Hi Brice, On Wed, Feb 18, 2004 at 04:30:44PM +0100, Brice Levy wrote: > I'm trying to send an email to OTRS with an attachment (a small ascii file > named error.log created with notepad). > The system receives the e-mail, creates a ticket with an attachment named > 'filed-1', containing the messag

[otrs] Attachment not working : "Need ContentType !"

Hi again, I'm trying to send an email to OTRS with an attachment (a small ascii file named error.log created with notepad). The system receives the e-mail, creates a ticket with an attachment named 'filed-1', containing the message body, but no attachment for the error.log file. In the OTRS logs I

RE: [otrs] change status-names

Hi Martin, > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of > Martin Edenhofer > Sent: Wednesday, February 18, 2004 2:02 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] change status-names > > > On Wed, Feb 18, 2004 at 01:25:19P

Re[2]: [otrs] ticket zoom

10q Martin Daniel Wednesday, February 18, 2004, 12:50:34 AM, you wrote: Martin> Hi Daniel, Martin> On Tue, Feb 17, 2004 at 06:39:50PM +0200, Daniel Balan wrote: >> Here is scenario: >> I have 3 tickets in Postmaster queue (1,2,3) > zoom on ticket 2 > move >> it in "Testing" queue. >> 1.

[otrs] StorageDB configuration

Hi, Our OTRS system uses the default Kernel::System::Ticket::ArticleStorageDB (because apache does not run as otrs), and I would like to be able to store larger tickets than the default. OTRS doc says i have to use max_allowed_packet=8M in mysql configuration. I have created (following MySQL doc)

Re: [otrs] change status-names

On Wed, Feb 18, 2004 at 01:25:19PM +0100, TK wrote: > I changed the names of the status new and open. After that I got an "Need Ticket > ID"-error when creating a ticket in the customer-interface. Why? > I only changed the names, not the status_types. The default status in the PhoneView > changed

Re: [otrs] Body when closing tickets

On Wed, Feb 18, 2004 at 01:06:44PM +0100, Daniel Seifert wrote: > since upgrading to 1.2.1 (yes, we finally managed it after the link to > the documentation at the website was working again) we notice that we > have to actually give an explanation when we want to close a ticket. Can > this be switc

[otrs] change status-names

Hi there,   I changed the names of the status new and open. After that I got an "Need Ticket ID"-error when creating a ticket in the customer-interface. Why? I only changed the names, not the status_types. The default status in the PhoneView changed to "closed succesfully" and all open tick

[otrs] Body when closing tickets

Hi, since upgrading to 1.2.1 (yes, we finally managed it after the link to the documentation at the website was working again) we notice that we have to actually give an explanation when we want to close a ticket. Can this be switched off and if yes, how? -- Daniel Seifert <[EMAIL PROTECTED]> _

Re: [otrs] time zone question

Great idea - also the ability to change the date format would be nice. The default in ticket view is mm/dd/. OK if you're used to that format, but very confusing if you're more accustomed to dd/mm/ (or /mm/dd). > I'm currently evaluating OTRS and have a first question: > > Is it tru

[otrs] time zone question

I'm currently evaluating OTRS and have a first question: Is it true, that OTRS gets the current time from the database server? If so, is there a way to define an offset? If not, I'd plead to make this two configuration options: - time offset of database server (or better get time with gmtime()) -

Re: [otrs] Upgrade 1.1.1 -> 1.2.1

Excellent. Thanks! -- Sorin On Tuesday 17 February 2004 23:48, Martin Edenhofer wrote: > Hi Sorin, > > On Tue, Feb 17, 2004 at 02:38:00PM +0200, Sorin BRABETE wrote: > > The upgrade from 1.1.1 to 1.2.1 worked just fine. > > > > Only one problem. When I create a reply to a ticket, the signatu