Hi Robin,
Robin Mordasiewicz wrote:
Is it possible that there be a "Next" link on the zoom page so that I
can browse through tickets in zoom mode without having to click "back"
and then find the next one and then click the next one in the list.
No.
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :
Hi Cameron,
I'm not sure, maybe you are looking for something like that (just a easy
link):
http://host/otrs/index.pl?Action=AgentPhone&Subaction=StoreNew&ExpandCustomerName=2&Dest=11%7C%7CReisen&=&=&Subject=Anruf+Notiz&Body=Anrufer%3A%0D%0AR%FCckrufnummer%3A%0D%0ADatum%3A%0D%0AGrund%3A%0D%0A
-M
Thanks Robin! :)
Robin Mordasiewicz wrote:
On Fri, 1 Oct 2004, Martin Edenhofer wrote:
thanks! And with Kernel/System/Ticket/Article.pm 1.70.2.4?
no warnings sent from cron after updating Article.pm 1.70.2.4 .
Thanks
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OTRS mailing list: otrs - Webpage
On Fri, 1 Oct 2004, Martin Edenhofer wrote:
Robin Mordasiewicz wrote:
I see this warning when viewing messages sent from the ticket tracker
[ The following text is in the "iso-8859-15" character set. ]
[ Your display is set for the "ISO-8859-1" character set. ] [
Some special char
On Fri, 1 Oct 2004, Martin Edenhofer wrote:
thanks! And with Kernel/System/Ticket/Article.pm 1.70.2.4?
no warnings sent from cron after updating Article.pm 1.70.2.4 .
Thanks
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Hi Robin,
thanks! And with Kernel/System/Ticket/Article.pm 1.70.2.4?
Thanks for feedback,
-Martin
Robin Mordasiewicz wrote:
On Fri, 1 Oct 2004, Martin Edenhofer wrote:
Robin Mordasiewicz wrote:
I see the following warning.
Use of uninitialized value in string eq at
/opt/otrs/Kernel/System/Ticket/
On Fri, 1 Oct 2004, Martin Edenhofer wrote:
I can't reproduce this. Anyway, can somebody test this with
Kernel/System/Ticket/Article.pm 1.70.2.3?
http://cvs.otrs.org/viewcvs.cgi/*checkout*/otrs/Kernel/System/Ticket/Article.pm?rev=1.70.2.3
Is the perl warning still there?
well there was another pers
Hi Dan
Dan Matthews wrote:
I'm looking for a way to add a ticket's priority to an agent notification. I was wondering if anyone knows where (in which file or module) the usable options such as are defined? If I could find this I might be able to make an option. I don't really care if it is numeri
Hi,
I can't reproduce this. Anyway, can somebody test this with
Kernel/System/Ticket/Article.pm 1.70.2.3?
http://cvs.otrs.org/viewcvs.cgi/*checkout*/otrs/Kernel/System/Ticket/Article.pm?rev=1.70.2.3
Is the perl warning still there?
Thanks for feedback,
-Martin
Robin Mordasiewicz wrote:
On Fri, 1 O
Hi Robin,
-=> bugs.otrs.org
Thanks! :)
-Martin
Robin Mordasiewicz wrote:
I have seen a couple errors in my cron jobs that got installed.
I am running redhat AS3 and otrs 1.3.1
I reported another error but I am not sure if this is the right place
becuase nobody seemed to notice it. Please let me
Hi Ronin,
Robin Mordasiewicz wrote:
I see this warning when viewing messages sent from the ticket tracker
[ The following text is in the "iso-8859-15" character set. ]
[ Your display is set for the "ISO-8859-1" character set. ] [
Some special characters may be displayed incorrectl
On Fri, 1 Oct 2004, Martin Edenhofer wrote:
Robin Mordasiewicz wrote:
I see the following warning.
Use of uninitialized value in string eq at
/opt/otrs/Kernel/System/Ticket/Article.pm line 1387.
It's "just" a warning. Not a error.
Please update Kernel/System/Ticket/Article.pm to version 1.70.2.3:
Jason Joines wrote:
I have some tickets in an old system that I would like to recreate
in OTRS before taking the old system off-line. I updated the
create_time and change_time for this ticket in the ticket table but it
isn't reflected in the User/Agent view. It still shows the time I
actu
Hi Dan,
Dan Matthews wrote:
Anyone know if or how one can include a ticket's priority in notification e-mails? This is important since out support staff get notifications sent to their pagers and they need to know how quickly they need to respond.
This feature is implemented in OTRS 2.0.
Thanks
==
Hi again,
Thanks for your reply. I tried the setpermissions.sh script but it didn't do
anything different.. Still the same errors..
> Erol YILDIZ wrote:
>
> > Hi,
> Hi Erol,
> >
> > I couldn't run otrs 1.3.1 over SuSE 9.1. I installed the rpm package
> > without any problems but when I try to go
On Fri, 1 Oct 2004, Sven G Lilie wrote:
Then activate the delete ticket job in the generic agent and move the
tickets into the delet queue
ok I missed this in the documentation. I will find this information and
read about it.
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OTRS mailing list: o
What version of the system are you using?
If you are using 1.3.1 then you can set up a generic agent (through
the web interface) that will delete all tickets in a particluar
queue. Otherwise you will have to program the code into
GenericAgent.pm
Here is the code from my Agent.
# --
# [na
Then activate the delete ticket job
in the generic agent and move the tickets into the delet queue
Robin Mordasiewicz <[EMAIL PROTECTED]>
Sent by: [EMAIL PROTECTED]
01.10.2004 16:58
Please respond to "User questions
and discussions about OTRS."
To:
"User questio
Yes, take ownership of it first and then do as you please.
- Original Message -
From: Strange, PJ (Philippa) <[EMAIL PROTECTED]>
Date: Fri, 1 Oct 2004 13:28:04 +0100
Subject: [otrs] locked tickets
To: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
Is it possible for the administrator to unloc
Robin Mordasiewicz wrote:
I see the following warning.
Date: Wed, 29 Sep 2004 00:26:00 -0400 (EDT)
From: Cron Daemon <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Subject: Cron <[EMAIL PROTECTED]> $HOME/bin/PostMasterPOP3.pl >> /dev/null
Use of uninitialized value in string eq at
/opt/otrs/Kernel/Syst
On Fri, 1 Oct 2004, Gerold Gruber wrote:
Robin Mordasiewicz wrote:
On Fri, 1 Oct 2004, Gerold Gruber wrote:
Robin Mordasiewicz wrote:
How can I reject a ticket or merge it into an existing one.
Sometimes people email the system regarding currently open tickets,
but the system creates a new ticket.
Hi,
OTRS main list wrote:
I tried to create an input box for a free field in AgentPhone.dtl as I
did in CustomerMessageNew.dtl, but it does not work. That is, I added
the code
$Data{"TicketFreeKeyField1"}:
$Data{"TicketFreeTextField1"}
to AgentPhone.dtl.
Is this feature restricted only to
It is always comforting to know you are not the only person with the same
problem!
If I hadn't mentioned it I am running SuSe 9.1 and otrs 1.3.1
Regards
Neil Baldwin
Tel:01296 633256
Fax:01296 633001
Mob:07713 189707
> -Original Message-
> From: Robin Mordasiewicz [mailto:[EMAIL PROTECT
Robin Mordasiewicz wrote:
On Fri, 1 Oct 2004, Gerold Gruber wrote:
Robin Mordasiewicz wrote:
How can I reject a ticket or merge it into an existing one.
Sometimes people email the system regarding currently open tickets,
but the system creates a new ticket.
I would like to know how I can either r
On Fri, 1 Oct 2004, Pete McDonnell wrote:
Are you creating a new cron entry and if so as which user? Su'd to otrs and
edited that user's cron. I only had to uncomment the pop3 line.
yep, thats what I did.
su to otrs and then "crontab -e", then uncomment the line which downloads
pop3.
The mail co
Are you creating a new cron entry and if so as which user? Su'd to otrs and
edited that user's cron. I only had to uncomment the pop3 line.
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: Neil Baldwin [mailto:[EMAIL PROTECTED]
> Sent: Fri
Erol YILDIZ wrote:
Hi,
Hi Erol,
I couldn't run otrs 1.3.1 over SuSE 9.1. I installed the rpm package
without any problems but when I try to goto
http://localhost/otrs/installer.pl it says permission denied and I have
these lines in my error log of apache.
[Fri Oct 1 13:03:05 2004] -e: Apach
I'm looking for a way to add a ticket's priority to an agent notification. I was
wondering if anyone knows where (in which file or module) the usable options such as
are defined? If I could find this I might be able to make an
option. I don't really care if it is numeric, so long as
something
Title: Message
Is it possible for
the administrator to unlock someone else's tickets?
I have a problem
where there is either a large attachment or a corrupt file in a locked
area which is stopping access to an important ticket. I need to unlock the
tickets or be able to perform a search
Hi Neil,
Neil Baldwin wrote:
We have just set up version 1.3 on a new Suse 9.1 box, and are starting to
understand how things work.
We are using the cron command
$HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p [password] >>
/dev/null
To collect mail from an exchange 5.5 server
The comma
Hi,
[EMAIL PROTECTED] wrote:
on redhat it is: service otrs restart. i did it.
it works, when i uncomment the MinCounterSize line.
it seems to be a problem with this directive.
I don't want to have changed the old tickets. thanks anyway.
If you changed the ticket number generator, then you don
On Fri, 1 Oct 2004, Neil Baldwin wrote:
We are using the cron command
$HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p [password] >>
/dev/null
To collect mail from an exchange 5.5 server
The command completes without error if there is no mail but if there is mail
we get the following message
Hi,
I couldn't run otrs 1.3.1 over SuSE 9.1. I
installed the rpm package without any problems but when I try to goto http://localhost/otrs/installer.pl
it says permission denied and I have these lines in my error log of
apache.
[Fri Oct 1 13:03:05 2004] -e: Apache::Reload:
Can't locate
On Fri, 1 Oct 2004, Gerold Gruber wrote:
Robin Mordasiewicz wrote:
How can I reject a ticket or merge it into an existing one.
Sometimes people email the system regarding currently open tickets, but
the system creates a new ticket.
I would like to know how I can either reject, or delete or merge
Quoting Martin Edenhofer <[EMAIL PROTECTED]>:
Hello!
Good idea; my suggestion for 2.0 is then to be able to define such a
view (i.e.
"Create a view from Search criteria" or something like that) and use it to
customize what/how the user see thing
I realize I can use the "Search" function, but I w
Hi Joaquim,
Joaquim Homrighausen wrote:
Is there any way to get a quick-access link or something else, similar to
Queueview, that will allow me to view all tickets given a specific criteria?
I might, for example want to have my default view set to "Show all open tickets
in all queues except 'ToDo'"
Hi Joaquim,
Joaquim Homrighausen wrote:
We usually use ISO8559-1 around here, some people use UTF-8; is there a simple
way to have OTRS automatically convert incoming mail (piped through the
PostMaster-skript from a .qmail file) to a given character set, say ISO8859-1?
This is to avoid getting:
"Th
Hi,
Anybody installed 1.3.1 over SuSE9.1?
thanks
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Support oder Consulting für Ihr OTRS
on redhat it is: service otrs restart. i did it.
it works, when i uncomment the MinCounterSize line.
it seems to be a problem with this directive.
I don't want to have changed the old tickets. thanks anyway.
-Original Message-
Date: Fri, 1 Oct 2004 10:34:24 +0200
Subject: Re: [ot
Robin Mordasiewicz wrote:
How can I reject a ticket or merge it into an existing one.
Sometimes people email the system regarding currently open tickets, but
the system creates a new ticket.
I would like to know how I can either reject, or delete or merge the
follow up into an existing ticket
Wh
[EMAIL PROTECTED] wrote:
I've come a bit further: I've forgotten to uncomment the Load
AutoIncrement Lines in apache2-perl-startup. But no I get the Error:
? What do you mean with this?
Did you restart otrs after changing things in Config.pm?
rcotrs restart-force
I think only new tickets will get n
Sorry I posted this to an existing thread so here it is again in a new
thread!
We have just set up version 1.3 on a new Suse 9.1 box, and are starting to
understand how things work.
We are using the cron command
$HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p [password] >>
/dev/null
T
i have an unusual question - i installed 1.2.4 the suse rpm on fedora core2 and have
nothing but good experiences from it.
however now i am trying to upgrade to 1.3 :) i figured id try my luck and try OTRS
1.3.1 for SuSE Linux 9.1 RPM but it didnt work and listed a bunch of dependencies that
we
We have just set up version 1.3 on a new Suse 9.1 box, and are starting to
understand how things work.
We are using the cron command
$HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p [password] >>
/dev/null
To collect mail from an exchange 5.5 server
The command completes without error
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