Hello!
On Mi, Mai 25, 2005 at 09:01:30 -0500, John Price wrote:
I managed to get about 1,100 SPAM messages into the
receiving queue and I would like a quick way to move them
to the spam queue (so they will get removed).
I thought about manipulating the SQL database directly,
but I can't find the
Hello Philippe!
On Do, Mai 26, 2005 at 05:23:38 +0200, Philippe Roth wrote:
We use OTRS version 1.3.1.
We have the following problem: We lost all TimeAccounting since 7 days
ago...
Now, if we enter a ticket or add a note with some TimeAccounting, the
ticket or note is recorded, but TimeAccounting
Hi Kevin!
Thanks for your information about the wrong LDaP.pm and sorry for the
trouble. What OTRS version are your runing? Would you open a bug report
for this problem on
http://bugs.otrs.org
please?
Best regards,
Christian
On Do, Mai 26, 2005 at 02:39:37 -0700, Kevin Kasner wrote:
Dear Christian,
I finaly found the problem.
The table time_accounting was corrupted.
I just did a repair table in MySQL and all went well again.
But we lost all time accountings from the date when this problem
appeared...
We do mysqldumps of our OTRS database each hour and there was a message
in
Hi,
I've setup the OTRS 1.3.2p01-5 Debian package and it now works like
a charm with PostgreSQL. OTRS is really great stuff !
Now I'm wondering : I'd like to propose to customers the choice
between only two queues with names I'll choose, but actually there
are several predefined queues : 'Raw',
Hi!
With OTRS you don't need to access the database directly, except in
very rare
occasions (disaster recovery, corrupted tables, etc). To disable the default
queues you
have 2 options:
- Rename them to something usefull for you.
- Disable them, so they won't be shown (mark as
Jerome Alet a écrit :
Hi,
I've setup the OTRS 1.3.2p01-5 Debian package and it now works like
a charm with PostgreSQL. OTRS is really great stuff !
Now I'm wondering : I'd like to propose to customers the choice
between only two queues with names I'll choose, but actually there
are several
Hi,
Can anybody give me instructione on how to install and run
OTRS with IIS instead of Apache.
I cant find any solution regarding this issue in the docs
or mailig list.
Thanks in advance!
Sven
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On Fri, May 27, 2005 at 11:39:37AM +0200, Yann Richard wrote:
# PostmasterDefaultQueue
# (The default queue of all.) [default: Raw]
$Self-{PostmasterDefaultQueue} = 'Your Personnal Queue';
This Queue MUST be created before via admin web interface.
This doesn't seem to work.
Hi!
Are you sure that Apache-DBI is installed on your system? You don't
need to
load it from your otrs.conf, as it is used directly by apache2-perl-startup.pl.
I had to modify the original apache2-perl-startup.pl to make it work in
my
environment. The path for the libs
On 27 May 2005 at 11:47, Jerome Alet wrote:
With OTRS you don't need to access the database directly, except in
very rare
occasions (disaster recovery, corrupted tables, etc).
I beg to differ.
Having relational integrity constraints is an important part of having
and
AFAIK, that option is just for mail tickets (read as received by mail
by OTRS), a
not for the ones created through the web interface...
On 27 May 2005 at 12:25, Jerome Alet wrote:
On Fri, May 27, 2005 at 11:39:37AM +0200, Yann Richard wrote:
# PostmasterDefaultQueue
#
Hi,
On Fri, May 27, 2005 at 02:15:51PM +0200, Victor Rodriguez Cortes wrote:
Writing as I think (and about something I don't really know ;), OTRS
was
developed initially for MySQL and maybe MySQL don't support (or didn't in the
past)
that feature.
Ah, yes you're probably right !
On 27 May 2005 at 14:20, Jerome Alet wrote:
If I remember correctly, there's one way... let me find it... Yes,
it's called
CustomerPanelOwnSelection. It's something like:
# CustomerPanelOwnSelection
# (If this is in use, just this selection is valid for the
Hello,
I am having quite a bit of trouble getting OTRS to run on Fedora Core 3.
I believe that I followed the install instructions to a tee; however, I
could be missing something.
First of all, I was unable to use the 'install.pl' script for the
automated install -- when I inspected the
I have the interface working, but Id like to be able
to submit tickets by just sending an email to some mailbox. Is this
possible? If so what mailbox do I need to send it to?
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Title: Converted from Rich Text
A quick look at the spec. for the phone suggests that this does NOT support html. Only short term way to enable access would be to either use a WAP gateway or buy a phone with a HTML enabled browser.
Original message
Hello,
We are currently setting up OTRS and we are impressed with what it can do.
I have a few questions I hope you can help me on.
Firstly we are doing some work in connection to OTRS to a backend oracle
database - we are working with fields at the moment. Has anyone seen the
new version
Title: Converted from Rich Text
Works perfectly on a Blackberry 7250 using the HTML (web)
browser. Haven't even tried it yet with the "lite"
theme
- Pete
McDonnell
From: Graham Smith
[mailto:[EMAIL PROTECTED] Sent: Friday, May 27,
2005 11:26 AMTo: User questions and
I have search and read and I have confused myself. Is there
any clear examples of how to use LDAP for agent authorization? I read the
manual and the best example is for integration with Windows active directory
and that has certain differences from OpenLDAP.
Any pointers will be
Is there a reason I can't print the pdf version of the manual? I'd like
to be able to refer to it without switching to a different
program/browser tab.
Oh, and I finally got it to work. Apparently the Gentoo ebuild
seperates the cgi-bin and htdocs directories and puts them somewhere
else. I
guys
Any chance you could add that.
My boss really likes the FAQ they use on www.nagios.org.
How about it ?
regards,
ALEX
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On 5/27/05 8:31 AM, Pete McDonnell wrote:
Works perfectly on a Blackberry 7250 using the HTML (web) browser. Haven't
even tried it yet with the lite theme
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://www.automaticduck.com
On 5/27/05 8:31 AM, Pete McDonnell wrote:
Works perfectly on a Blackberry 7250 using the HTML (web) browser. Haven't
even tried it yet with the lite theme
Good to know. Thank you.
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://www.automaticduck.com
Moin Lars!
On Do, Mai 26, 2005 at 03:39:48 +0200, Lars Monsees wrote:
Habe gerade im FAQ-Bereich auf Status geklickt und bekam nen internen
Server Fehler gemeldet. Folgendes im error_log:
[Thu May 26 15:16:31 2005] [error] 4641: ModPerl::Registry: Can't read
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