On Nov 7, 2007, at 1:47 PM, Tuc at T-B-O-H.NET wrote:
(Well, not for you, since you probably compiled with
--without-redirect-stderr while thats not our default)
Of course not. That's a huge security risk. In a lot of places you
could put in bogus input and get back things like database pas
Hi,
> Message: 1
> Date: Wed, 07 Nov 2007 14:00:11 -0500
> From: Andy Lubel <[EMAIL PROTECTED]>
> Subject: Re: [otrs] Installing on a shared hosted server
> To: "User questions and discussions about OTRS.org"
> Message-ID: <[EMAIL PROTECTED]>
> Content-Type: text/plain; charset="US-ASCII"
>
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of B Z
Sent: Wednesday, November 07, 2007 6:53 PM
To: otrs@otrs.org
Subject: [otrs] Ticket SMS Notifications- possible?
I'm trying to implement SMS (Text Message) Notifications when tickets arrive
in a specific queue or are of a specif
I'm trying to implement SMS (Text Message) Notifications when tickets arrive in
a specific queue or are of a specific priority level.
Is this functionality available in OTRS 2.2?
I've looked through the documentation and on google but I have yet to find
anyone who has either done this or expl
Hi Dave,
If you want to add a link for agent interface you can modify Header.dtl file
for customer would be better to modify CustomerNavigationBar.dtl
Carlos
_
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Dave
Wojciechowski
Enviado el: Lunes, 22 de Octubre de 2007 08:
Hi,
Actually, yea, there is a change necessary.
(Well, not for you, since you probably compiled with
--without-redirect-stderr while thats not our default)
Once I did, the application works fine. If you don't,
then atleast on the 2.2.3 version, when you went to
add an admin user it should
Hi Community,
We are the developer team of BeHelper, an Instant Assistance software, best
known as "chat".
We are users of OTRS and some times we have seen messages asking for a chat
software integrated to OTRS. Last months we have been working on it, so we
are pleased to announce the first ver
I want to set up OTRS to have an oracle backend for students who will
not authenticate. So, I'm wondering how do enable a customer
information backend that can search a field in an oracle table. I have
no idea how to do this as the only examples I see on otrs.org are for
mysql and ldap.
Thanks f
On Nov 7, 2007, at 11:00 AM, Andy Lubel wrote:
What hosting company using shared virtual servers OR OS
distribution just
has the needed perl modules already installed? That interests me
because a
lot of times I need to stand otrs up for little demos.
If you can get shell access you can alw
If I keep futzing with 2.2.x I might try it, but there are so many
other crazy limitations that I need to work out before I'd want to
take that on.
But thank you very much for taking the time to explain that. I'm
building a mini-faq of these customizations locally, since there's
isn't an
In Config.pm:
$Self->{'NotificationSenderName'} = 'name';
$Self->{'NotificationSenderEmail'} = '[EMAIL PROTECTED]';
Richard
B Z wrote:
Is there a way to to change the email address that OTRS uses to notify
when tickets are submitted? Preferably to use a pop3 mail address and
settings?
for
Is there a way to to change the email address that OTRS uses to notify when
tickets are submitted? Preferably to use a pop3 mail address and settings?
for example, when a new ticket arrives, I am notified (it appears) by [EMAIL
PROTECTED] but I would like to be notified by [EMAIL PROTECTED]
I
I have yet to meet a *NIX that has them the first time I run
otrs.checkModules but I admit, I don't play much with the commercial
distros. I have also never installed OTRS any other way than the source
install :)
What hosting company using shared virtual servers OR OS distribution just
has the ne
Thanks for the level of detail, I think I have good news for you!
In Sysconfig you could expose locked tickets via "Ticket Status view" and
that allows you (or any user with rights on the queue) to add a note into a
"locked" ticket owned by another user as well as if you were the owner.
This is p
Same here...
Jo Rhett wrote:
Just FYI we're using OTRS on three separate virtual shared servers no
problem. No modifications to the code at all to handle it, just out of
the box installation.
You don't need to modify the apache configuration (that I can see
anyway) and you certainly don't n
Just FYI we're using OTRS on three separate virtual shared servers no
problem. No modifications to the code at all to handle it, just out
of the box installation.
You don't need to modify the apache configuration (that I can see
anyway) and you certainly don't need mod_perl. (and if you h
I do believe that stems from 2 things, one is the client/agent browser and
the other is the email client.
http://www.mail-archive.com/otrs@otrs.org/msg16922.html
-Andy
On 11/7/07 12:45 PM, "Brett Davis" <[EMAIL PROTECTED]> wrote:
> Hello,
>
> Is there any way to make it so that URLs that my
Works fine with cgiwrap. No changes necessary.
On Nov 4, 2007, at 9:45 AM, Tuc at T-B-O-H.NET wrote:
I was wondering if anyone is using :
CGIWRAP
SUEXEC
Some other cgi security wrapper
with OTRS. Please reply offlist, and then
I'
That's for old version the new version, the syntax is as follows:
# UserSyncLDAPMap
# (map if agent should create/synced from LDAP to DB after login)
$Self->{UserSyncLDAPMap} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
Use
If it was better implemented then yeah, Andy, I would agree with
you. But the locking system in OTRS doesn't distinguish between "I'm
busy working on this" and "I just stuck a note on it then left for
lunch".
If I want to lock a ticket I'm working on, you're right the system
should allow
On Oct 30, 2007, at 12:29 AM, Richard Hinkamp - BeSite wrote:
Unless you don't care about metrics but instead convenience of
answering the customer.
OTRS makes everything inconvenient, as far as I can tell.
Why use OTRS then?
Not my choice. And snippy answers like this don't help.
--
Jo R
On Oct 30, 2007, at 8:31 AM, Andy Lubel wrote:
How many agents, just you? How many customers? You simply may not
have
enough of either to justify using a HelpDesk system such as OTRS,
which is
geared towards SMB to enterprise customers.
No, a dozens or so of us and hundreds of customers.
This concerns OTRS 1.3.2 (running on a provider's system) but it
appears to be much the same with a 2.2 installation I have here locally.
I'm trying to create a ticket by submitting a form prefilled with
values. The goal is to pre-fill the To: and Cc: fields from a local
customer database.
Hello,
Is there any way to make it so that URLs that my customers/users email in
to create tickets do not get wrapped to a new line? I understand and can
deal with the line wrapping in the emailed "" notification that there
is a new ticket as below but the links that are in the ticket within the
I setup a reminder on a ticket, merged the ticket, then closed the
merged ticket. I have never stopped recieving the reminder. The link
to the "Ticket" at the bottom of the reminder email points to a ticket
that does not exist.
Is this a bug thats fixed in 2.2.3? Any ideas on how to stop the
Check that you have the right names for this mapping.
# UserSyncLDAPMap
# (map if agent should create/synced from LDAP to DB after login)
$Self->{UserSyncLDAPMap} = {
# DB -> LDAP
Firstname => 'givenName',
Lastname => 'sn',
Email => 'mail',
};
Ku
Just be advised:
Installing OTRS without root permissions and restricted access to the
system is heavy or even inpossible depending on the system you or your
provider is using. We recomment to use a dedicated root server to run
OTRS where the environment fids the needs of OTRS, web hosting
environ
Not possible.
Is possible.
When the server has all perl modules, you can upload OTRS and with the
correct config it will run. The only thing you probably need is a way to
install cronjobs (POP3 fetching, pendingjobs). When you have a web
interface for that, you should be ok.
Richard
___
Not possible.
Good news though, 90% of web hosting companies (I use joyent/textdrive) give
shell access, and tons of other useful services for <15$ a month.
Only problem is you better hope that they have all the little perl modules
installed :)
Ideal situation is to get some type of virtual host
Hi,
My company would like to see how many incoming contacts we answer with each
of our responses.
I don't see this possibility under "Stats" or "Search".
Does anyone have a solution or a good workaround for this?
Thanks so much!
Tabitha Stang
___
You have got to query the database directly to do this.
First you got to understand the database structure
Take a look at
ftp://ftp2.otrs.org/pub/otrs/misc/otrs-2.0-database.png
As a quick suggestion, you could point attention to the article table: here you
find the different notes, replies etc.
I updated otrs from 2.0.4 to 2.2.3 yesterday on my debian server.
I didn't change the db. I am still using the previous installation mySQL db.
Today, if I use internal DB authentication
I can get inside my OTRS as admin and all is fine.
But, if I change my kernel/config.pm to use LDAP authentica
Hello,
I've just installed OTRS (2.2.3) on one of our servers (FreeBSD
6.1/MySQL 5.0.22/...) and I'm seeing a lot of this errors at apache
error log file :
[Wed Nov 07 11:08:36 2007] [error] [client 10.3.5.77] [Wed Nov 7
11:08:36 2007] index.pl: DBI::db=HASH(0x87ad64c)->disconnect invalida
Sándor Fehér írta:
Some additions. I checked if the stored content is consistent in
article_attachment table.
It is. I checked the content's size with a small pl/sql script and it
shows the right value in both cases.
So there is something in the web framework i think.
Regards.,Sandor
> Sándor Feh
Sándor Fehér írta:
I changed the backend to FS it works fine.
If I set WebUploadCacheModule: FS then it shows the correct size of the
attachment but still unable to dowload it with full size.
If I set WebUploadCacheModule: DB and manually add a ticket then it
shows 3Mb instead of original size and
Forums írta:
Hi,
> Hi Sandor
> Did you set up the maximal size of uploaded files?
> Sysconfig => Framework => Core::Web => WebMaxFileUpload
>
Yes. All of the attachments are under the default value (12Mb). But I
set it to 30Mb.
I think it's nothing has to do with my problem. See my last post.
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