Hi,
I´m configuring my OTRS and I´m looking for a possibility to show the
priority color of echt ticket in the Dashboard.
Example:
A customer creates a ticket with Prio 3 then the ticket color in the
dashboard should be '#ff'.
The second thing I want to get to work is, that if the ticket
Yes, right I didn't remember shabang ... what about renaming /usr/bin/perl
in /usr/bin/perl584 and soft linking /usr/local/bin/perl in /usr/bin/perl ?
MV
2009/8/25 Bernd Plagge bpla...@choicenet.ne.jp
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Thanks Phil,
I hope that there is a more
It is the only way. You have to hand-edit the first line and correct the
route of perl.
Al the shells (sh/ksh/bash/csh), search for the first line to check if
it begins with the magic word: #!
If it begins with #!string then execute: string file. It is the way of
working of scripts in unix.
I compiled mod_perl (I used the perl of Solaris)
I thought that it was ask package on sunfreeware.org
but I have been mistaken.
I see several options:
1- Use the webstack package from sun
http://www.sun.com/software/webstack/index.xml
It provides a lot of software (most of this software isn't
A more complete list of the software of webstack is:
obtained
from:http://c0t0d0s0.org/archives/5811-Sun-Glassfish-Web-Stack-1.5.html
* Apache HTTP Server 2.2.11
* GlassFish v2.1
* lighttpd 1.4.21
* memcached 1.2.5
* mod_jk 1.2.27
* mod_perl 2.0.2
* MySQL 5.0.67 and
Hi,
2) in the agent views the colour is different depending on
priority from grey to red . What's the criteria ?
Can we change the colour scheme in order to maintain the same approach
but with more priorities and in reverse order ?
the colors are defined in agent.css. You have to
I have migrated data from development's DB to production's DB and I have
deleted all tickets via a custom GenericAgent job but data about 7 Day stats
were not deleted. What should I do to delete 7 Day Stats?
Roberto Lucarelli
Hi Roberto,
On 25.08.2009, at 10:54, Lucarelli Roberto wrote:
I have migrated data from development's DB to production's DB and I
have deleted all tickets via a custom GenericAgent job but data
about 7 Day stats were not deleted. What should I do to delete 7 Day
Stats?
There is a
Hi Markus,
how about this Kernel/Output/HTML/Standard/
AgentDashboardTicketGeneric.dtl would this work for you?
- http://users.otrs.com/~me/misc/AgentDashboardTicketGeneric.dtl
-Martin
On 25.08.2009, at 09:22, m...@timocom.com wrote:
Hi,
I´m configuring my OTRS and I´m looking for a
Well, it was a good hint for me, how to make it as I want. Now the whole
row is selected in the Prio color. Thx for your help ;)
Mit freundlichen Grüßen / Kind regards
Markus Moj
Technik
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88
Copy the 'Standard' theme into another folder. Make your changes to the
CustomerHeader.dtl, CustomerSmallHeader.dtl, and so on ... and create a new
theme in your mysql database.
Then you can choose the theme as 'Standard' in your OTRS configuration.
To paste it into your database just login in
Frito,
Are you receiving notifications for non-eslacated tickets? Or are you
saying the frequency of notifications on escalated tickets has
incresed. If the latter, perhaps the frequency in the crontab has been
updated as part of the upgrade. I think the default is 10 minutes.
Thanks,
Savitra
In my dashboard I get the following error: Can't connect to http://otrs.org/rss/
Any suggestions?
Thanks ahead of time!
Roberto Lucarelli
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Archive:
On Tue, Aug 25, 2009 at 1:42 AM, m...@timocom.com wrote:
Hi there,
You can map a ticket to a user, but that won´t solve your Problem. I don´t
know if the Agents should get send mails into your OTRS System, when they
have an Agent / User account where they can login and create any ticket in
Hi,
STOP! :D
On 25.08.2009, at 11:50, m...@timocom.com wrote:
Copy the 'Standard' theme into another folder. Make your changes to
the CustomerHeader.dtl, CustomerSmallHeader.dtl, and so on ... and
create a new theme in your mysql database.
Then you can choose the theme as 'Standard' in
Hi,
On 25.08.2009, at 14:26, Lars Monsees wrote:
In my dashboard I get the following error: Can't connect to
http://otrs.org/rss/ http://otrs.org/rss/
Any suggestions?
Can you get to the Package Manager repository list?
--
Shawn Beasley
Senior Support Engineer
((otrs)) :: OTRS AG ::
Shawn,
thanks for the answer, what means Currently. Is there a plan to
change/enhance that, just for my planning of implementation ?
regards
Christoph
Shawn Beasley schrieb:
Hi,
On 25.08.2009, at 14:03, Christoph Ohliger wrote:
Hi,
I am wondering that tickets are not shown in the
We are running OTRS on Solaris 10. We simply put in a soft links for perl so
that the various perl scripts would find it.
For example we have a soft link of /usr/local/perl to /usr/bin/perl
'ln -s /usr/bin/perl /usr/local/bin/perl'
The directory /usr/bin/perl is itself a soft link to
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Marco,
I read that some people are doing this.
While I don't particularly like this idea it may in fact be the easiest way -
unless appending '/usr/local/bin' to the environmet path works because it finds
the new perl version before the old one.
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Jose,
thanks very much for all your hints!
I'll discuss with the client which route to take for mod_perl (as he has to pay
in the end).
I do know shebangs but I was looking for a dedicated setting in a configuration
file.
Obviously editing all
Hi all,
After the upgrade in 2.4.3 (from 2.3.3), there aren\'t any possiblity
to view all tickets in queue view.
What our users were used to is to have on top of the queue view, for example:
Tickets available: 9 - All tickets: 17
And when clicking on \All tickets\ we could see locked tickets.
Lucarelli Roberto schrieb:
In my dashboard I get the following error: Can't connect to
http://otrs.org/rss/
Any suggestions?
Hello Roberto,
I have the same problem. I'm still analyzing if it's my fault or a bug.
Let's find out :
- Has your OTRS server direct access to the internet ?
- If
Yes, I can get to the Package Manager repository list.
I have two system:
a) development system with otrs 2.4.2 and the Dashboard News works fine
p) production system with otrs 2.4.3 and the Dashboard News doesn't work
On both I have configured Core::WebUserAgent with my http proxy.
Thanks
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David,
thanks for your mail; this is probably the easiest solution.
Regards,
Bernd
On Tue, 25 Aug 2009 09:44:47 -0400
Buice, David R david.bu...@eds.com wrote:
We are running OTRS on Solaris 10. We simply put in a soft links for perl so
that
Hi,
On 25.08.2009, at 16:13, Bastien Leblanc wrote:
Hi all,
After the upgrade in 2.4.3 (from 2.3.3), there aren\'t any possiblity
to view all tickets in queue view.
What our users were used to is to have on top of the queue view, for
example:
Tickets available: 9 - All tickets: 17
And
Has anyone used the soap API to search for tickets? I am attempting to
use this method to search for tickets in my otrs system (2.3.4) and I am
having trouble determining what the minimum search requirements are.
Here is my search request, please let me know if there are items that I
am missing
Many thanks
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lars
Monsees
Sent: martes, 25 de agosto de 2009 10:59
To: User questions and discussions about OTRS.
Subject: Re: [otrs] 2 questions about priority ORDER
Hi,
2) in the agent
I finally went to make the jump to 2.4.3 from 2.3.4 and am having a bit of
an issue. Customers still authenticate against our Active Directory Server
just fine, but when an agent tries to authenticate, it all blows up.
Panic, user authenticated but no user data can be found in OTRS DB!!
Perhaps
Hi,
How can I notify all agents from a queue when an agent lock a ticket ???
Something like: AGENT foo locked Ticket #123
Thanks for any help.
Best regards,
Alexandre
P.S.: For developers: OTRS is an awesome piece of software. Congratulations!
Hi,
same problem here, but only with one of 200:
I have tested it, with case-sensitive typed
username, it works - but no problem with
case-sensitive for all the others...
Günther
Original-Nachricht
Datum: Tue, 25 Aug 2009 12:12:17 -0400
Von: Justin Holt
Is there even a way for the Agent to authenticate over LDAP anymore? It
looks like it has been taken out. I've been going through SysConfig and
can't find anything on it. Anything I also try to throw at it by manually
editing Config.pm leaves the system broken. I've also uninstalled and
I had it fully working in 2.3.4 and made a full backup of the 2.3.4 otrs
folder. I then uninstalled 2.3.4 and installed 2.4.3. I tried first to
copy and past my whole config.pm file from 2.3.4 to 2.4.3 and that did not
work. I tried just the segment I have below and that still did not work.
Is
Alexandre,
I think you will have to write some sort of generic agent, the lock
status is available as a criterion for indentifying the appropriate
ticktets.
You could use the module
Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission to
send out the notifications.
Thanks,
Savitra
Alan, is there a reason you can't set them up as customer users?
Thanks,
Savitra Sirohi
Nucsoft OSS labs
http://www.osslabs.biz
On 8/25/09, Alan McKay alan.mc...@gmail.com wrote:
On Tue, Aug 25, 2009 at 1:42 AM, m...@timocom.com wrote:
Hi there,
You can map a ticket to a user, but that won´t
Hi,
y not copy the whole dir and place it under another name? Is there a reason
for?
Mit freundlichen Grüßen / Kind regards
Markus Moj
Technik
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: m...@timocom.com
Hallo Zusammen,
ich konnte mein Problem nun nachvollziehen.
Der Fehler lag an der Anordnung in der Config.pm
Hier der relevante Ausschnitt:
#CustomerUser
#(customer user database backend and settings)
$Self-{CustomerUser} = {
Module =
Danke Alexander für die promte Hilfe. Habs gefunden. :-)
Thomas
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To unsubscribe:
Ich werde ab 24.08.2009 nicht im Büro sein. Ich kehre zurück am
15.09.2009.
Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.
In dringenden Fällen wenden Sie sich bitte an Herrn Hildebrandt unter
05651-306-8510 bzw. Herrn Uwe Mark 05651-306-8512.
Bei technischen Probleme oder
Aber eben: weshalb gibt es neben den meisten X-OTRS-xxx noch den
X-OTRS-FollowUp-xxx und den wohlmeinenden Hinweis: Be careful! For FollowUps
use X-OTRS-FollowUp-xxx?
Schicke ich ein paar manuelle Nagios Statusmeldungen (mit dem
X-OTRS-Headers, aber ohne X-OTRS-FollowUp- steht trotzdem
Hallo David
Das wäre eine Erklärung. Ich habe jedoch bisher keinerlei Nachteile bemerkt,
wenn ich nur die normalen X-OTRS-Header verwende und die FollowUp aussen vor
lasse.
Gruss,
Bruno
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From: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] On Behalf Of
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