Hey all,
honestly i do not see the point in pumping up OTRS with an asset management
plugin as this topic is quite complex. If you take a look at a global market
for ticket and asset tools, you will realize that if a tool combines both
features it is either:
- lacking basic functions of either
Yeah; this is a valid point: you really should control the changes
done to your CMDB.
That said, auto-populating and/or updating the CMDB with a discovery
tool should not lead to an out-of-control configuration management
process per se.
The problem is that you would NOT want to populate and/or m
Dear all,
On 27.04.2011, at 21:50, Leonardo Certuche wrote:
> Please keep in mind that auto-populating your CMDB using a discovery tool
> will lead to an out of control configuration management process.
>
> What we do is the following: we get the inventory from OCS, export it to CSV,
> and the
Agreed. We use nmap2mysql to build initial databases, then selectively
import into the CMDB. The next evolutionary step would be an OTRS CMDB
client agent.
On Wed, Apr 27, 2011 at 2:50 PM, Leonardo Certuche <
leonardo.certu...@itconsultores.com.co> wrote:
> Hello,
>
> We happen to be partners o
Hello,
We happen to be partners of both OTRS and OCS Inventory.
Please keep in mind that auto-populating your CMDB using a discovery tool
will lead to an out of control configuration management process.
What we do is the following: we get the inventory from OCS, export it to
CSV, and then import
Take a look at nmap2mysql.
>
> What's the best discovery tool (preferably open source) that people
> are using? Comments from the list are welcome!
> --
> Mike
>
> On Wed, Apr 27, 2011 at 5:42 PM, GARDAIS Ionel
> wrote:
> > Hi list,
> >
> > We give a try to OCS Inventory to collect datas about
Spiceworks but otherwise .. I don't know,
http://alternativeto.net/software/spiceworks/
On Wed, Apr 27, 2011 at 3:25 PM, Michiel Beijen wrote:
> Would be great to have! Currently we don't have anything like this,
> you can however import inventory data from discovery tooling into the
> CMDB.
>
>
Would be great to have! Currently we don't have anything like this,
you can however import inventory data from discovery tooling into the
CMDB.
What's the best discovery tool (preferably open source) that people
are using? Comments from the list are welcome!
--
Mike
On Wed, Apr 27, 2011 at 5:42 P
Dear Shawn,
On 27.04.2011, at 19:54, Gadow, Shawn wrote:
> My goal is to create a detailed self help response for the majority of my
> sla’s that will automatically get sent out when a customer submits a ticket
> under the specific SLA
If you use OTRS 2.4 or higher, you can use the event base
I am looking to attach auto responses based on what SLA a customer chooses I
have my OTRS Set up as follows
example
Queue - Oregon High School
Service - keyboard/mouse issue
SLA - My mouse does not work
- My keyboard does not work
- Etc etc
My
What's meant here is how to re-sort tickets in the "Open" box from the
dashboard?
Thanks and Best Regards,
Muhammad El-Sergani.
On Wed, Apr 27, 2011 at 3:55 PM, Muhammad El-Sergani wrote:
> Hi all,
>
> I'm trying to get the Open Tickets in the Dashboard to display
> last-replied-to-tickets at
Hi list,
We give a try to OCS Inventory to collect datas about the computers we manage.
We ran into a few problems that led me to drop this tool …
Then I discovered OTRS for ticket requests : stable, efficient, all good.
I installed the ITSM package on a test system and was wondering if a platefo
Hello Mike :-)
Thank you for your very quick answer.
For the benefit of people new to OTRS, the method of installation (on a remote
server) was to download http://users.otrs.com/~mb/SOAP-Lite-0.713_01.opm to the
local computer, log into OTRS as root@localhost then Admin → System
Administration
Hi all,
Is there anyway to eliminate the one or two lines between the std. response,
and the std. signature?
In new tickets, they are two lines. In replying, they are sometimes one
line, and sometimes none at all! And yes, I don't have any empty lines after
the std. response set.
Thanks and Best
Hi all,
I'm trying to get the Open Tickets in the Dashboard to display
last-replied-to-tickets at the top, but failing to do so.
The problem is that tickets old enough (in pages 2 and so on, and yes, I
have the max value for the limit per page set), receive replies and updates,
and agents are not
Hi Charles,
The main problem is that the latest version of SOAP::Lite is still broken.
I created a patched version of this module which you can install using
the OTRS package manager; see for more details
http://blog.otrs.org/2011/03/04/fixing-the-soap-interface-for-otrs/
It's a nice way to clea
Hi M El s,
I would like to notify you and the others that does not know about that
there is a otrsteam.ideascale.com site where one could create or votes on
ideas to improve otrs experience. Something related to the topics, for ie,
there is a https://otrsteam.ideascale.com/a/dtd/Undo-Time/97577-10
Thanks Mark,
That was rather helpful!
But what about if this wasn't an originally merged ticket? Like a
customer following up on an old ticket, bearing new details?
On Tuesday, April 26, 2011, Grzella, Mark wrote:
> Because the „old and original“ ticket switches to a special state (merged)
> a
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