This morning I woke up to a full disk and a helpdesk that wasn't working.
I'm not so experienced with sql, but I hope someone here can help me solve
the problems.
System is FreeBSD, mysql and phpmyadmin. Otrs 3.0.12.
Here is the messages from system log:
Thu Feb 5 08:30:01
We've just upgraded from 2.4.7 to 3.0.12. I suspect something is wrong
somewhere since OTRS doesn't seem to put replies to tickets created and
answered on 2.4.7 into the correct ticket on 3.0.12.
I see that in the subject field we used to have [#20120213 1074] as a
ticket number while on
AM, Bernd Backhaus be...@stylebites.de wrote:
Am 06.06.2012 10:15, schrieb Andy Wodfer:
Hi,
We're tracking down some bugs in an application we've made which talks to
OTRS via SOAP (mainly creates tickets).
Anyway, I have one problem or question:
We need to create a link in our webbased
Great! Thanks for your help.
I just upgraded from 2.4.7 to 3.0.15. Next up is an upgrade to 3.1.x
Cheers,
Andy
On Wed, Jun 6, 2012 at 1:16 PM, Michiel Beijen michiel.bei...@otrs.comwrote:
Hi,
On Wed, Jun 6, 2012 at 10:41 AM, Bernd Backhaus be...@stylebites.de
wrote:
Can I just as well
Hi,
This is another question related to our application that talks to OTRS. We
create tickets via php and soap, but I need to know if there is a similare
way to close a ticket when a job (in our case) is finished? I've searched
the web, but I mostly see info about how to create a ticket.
Anyone
.
--
Mike
On Mon, Apr 16, 2012 at 11:12, Andy Wodfer wod...@gmail.com wrote:
Anyone?
Sorry for generic or perhaps not very clear question. I'm not a
programmer,
but my programmer wanted to know this and therefore I try to forward his
request.
My programmer has made a webapplication
more work done to WSDL and was it
SOAP? Any info on this?
Thanks a lot for you help and time.
Best regards,
Andy
On Thu, Apr 12, 2012 at 12:50 PM, Andy Wodfer wod...@gmail.com wrote:
Dear listreaders!
We're programming an external application that needs to autheticate users
(agents) through
here:
http://doc.otrs.org/3.1/en/html/auth-backends.html
Am I onto something? :-)
Thanks a lot for you help and time.
Best regards,
Andy
On Thu, Apr 12, 2012 at 12:50 PM, Andy Wodfer wod...@gmail.com wrote:
Dear listreaders!
We're programming an external application that needs to autheticate
/ Operations Team / M-IT OMS
** **
*Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag
von *Andy Wodfer
*Gesendet:* Montag, 16. April 2012 11:01
*An:* User questions and discussions about OTRS.
*Betreff:* Re: [otrs] API call protocol/way to connect to OTRS
-boun...@otrs.org] Im Auftrag von
Andy Wodfer
Gesendet: Montag, 16. April 2012 11:14
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] API call protocol/way to connect to OTRS?
Thanks Jan!
I'll forward this to my programmer. :-)
Best regards,
Andy
On Mon, Apr
Dear listreaders!
We're programming an external application that needs to autheticate users
(agents) through OTRS.
We need to know the best way and protocol to connect API calls to OTRS and
authenticate users this way.
Can you help us with some inputs on this or direct us to some relevant
Ok, we need to forward automatic emails from a certain source, say @
email.com to another email address outside of OTRS (2.4.7). I can't change
the address this email is sent to, but I was hoping there was a way in
Postmaster Filter or somewhere else that can be set to:
from: @email.com
forward:
Hi,
I was wondering if it is possible to change the layout of the Dashboard?
Today each new/open ticket is displayed on the Dashboard like this:
201105051013
test
217 d 5 t
If possible, I'd very much would like to see a cell with senders name or
email address before the title (or also
Hi,
Is there a way I can block or reject emails in OTRS and also not sending out
automatic replies to certain specified addresses? We have some problems with
some newsletter-junkmails and some endless loops that are filling up our RAW
inbox ...
We're using an external POP3 server and I can't set
Thanks a lot!
Just what I was looking for! :-)
Andy
---
On Mon, Oct 10, 2011 at 9:40 AM, Shawn Beasley shawn.beas...@otrs.comwrote:
On Oct 10, 2011, at 9:34 , Andy Wodfer wrote:
Is there a way I can block or reject emails in OTRS and also not sending
out automatic replies to certain
Thanks for all emails!
I wish there were packages of changed files only... Seems to be a lot of
work to restore config files and permissions after overwriting when going
from source.tar.gz.
Anyone know which files I need to restore from my backup after 2.4.10 is
uploaded?
Cheers,
Andy
On Thu,
Hi,
We're still running OTRS 2.4.7 and I thought it was about time to upgrade to
2.4.10. (I'm currently testing OTRS 3 on a test server, but we're not ready
to make the move yet).
So, I can't find any instructions on how to upgrade 2.4.7 to .8 .9 and .10
in the documentation.
My questions are:
Hi,
We're currently running OTRS 2.4.7 (plan to upgrade to the latest version Q1
2011).
Today we have one incoming email address that's read into the OTRS system:
p...@domain.com.
However, We now need to have two more incoming POP3 email addresses read
into OTRS. What's important to us and we
Hi,
I was wondering if it would be possible to show two more fields on the
Dashboard:
1. Sender name/email
2. Date for when the last update (email) was received/sent
I guess everything is possible, but I was hoping there would either be a
simple way of doing this or using an existing module.
Hi all,
Last week I got myself an iPhone 4 and was looking forward to start using
the OTRS iPhone APP. However, I discovered that my OTRS 2.4.7 installation
didn't have the required login file json.pl installed. Does anyone know why?
I installed it from the FreeBSD ports system.
Can I download
, schrieb Andy Wodfer:
Hi all,
Last week I got myself an iPhone 4 and was looking forward to start using
the OTRS iPhone APP. However, I discovered that my OTRS 2.4.7 installation
didn't have the required login file json.pl installed. Does anyone know
why? I installed it from the FreeBSD ports
After accidently browsing away from my current OTRS ticket (that took me
close to 30 minutes to write) and desperatly trying to hit the back button
only to discover that my text had gone, I was wondering if there's a module
or if it's possible to enable an autosave feature on tickets while I write
that helps,
*Nathan Campbell*
Dallas Symphony Orchestra
*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
Of *Andy Wodfer
*Sent:* Tuesday, August 24, 2010 2:43 PM
*To:* otrs@otrs.org
*Subject:* [otrs] Delete tickets
Hi,
I'm a newbie to OTRS (just started using
Hi,
I'm a newbie to OTRS (just started using it today). I don't understand how I
can delete tickets?
In my Dashboard under New tickets I receive some junk emails and I want to
delete them right away. Is there a simple way of doing this?
If I just move them to the JUNK folder they still appear
Hi,
I'm a new OTRS user (just got it installed yesterday). I have one thing I'd
like to change , but I can't figure out where to do this:
In the reply emails from the system or when I answer a ticket, the subject
in the email says something like Re: (TICKET#2010 I'd like to remove or
change
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