Re: [otrs] List of owner

Hi, Any help for this please. Thanks in advance Le 30/03/2011 16:56, Guillaume Rehm a écrit : Hi list, I use OTRS 2.4.7. I have set up my role <-> agents synchronisation with Active Directory Groups (see http://lists.otrs.org/pipermail/otrs/2010-February/thread.html#30647) All work

[otrs] List of owner

nce for your help -- Guillaume Rehm Responsable du Centre de ressources informatiques Bibliothèque nationale et universitaire de Strasbourg guillaume.r...@bnu.fr http://www.bnu.fr 03 88 25 28 23 - OTRS mailing list: otrs - Webpage

Re: [otrs] Mail to big

Thanks a lot. Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.r...@bnu.f

[otrs] Mail to big

have info ? thanks a lot, and BR -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: g

[otrs] Email template SCALAR(0xe80570)

o you find a solution ? Do you know where this problem came from ? Thanks in advance for your help. Regards, -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal

Re: [otrs] smpts error connecting to GMail

hive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité

Re: [otrs] How to restrict customer users to a single queue through customer portal

http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fa

Re: [otrs] Email ticket link broken for non-default html port

--- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterp

Re: [otrs] How to customize log out message

s.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système

Re: [otrs] Active Directory Integration

his: # $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN'; Le 07/05/2010 09:34, Valentin a écrit : # $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN'; -- Guillaume REHM Centre de Ressources Informatiques Responsable Séc

Re: [otrs] Active Directory Integration

Hi, Try to uncomment this: # $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN'; Le 07/05/2010 09:34, Valentin a écrit : # $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN'; -- Guillaume REHM Centre de Ressources Informatiques Respo

Re: [otrs] Customer creation account failure when using multiple backends

--- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subsc

Re: [otrs] customer users cant long in

nformation NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél:

Re: [otrs] Regarding heirarchy of the paticipants in an real world otrs system

info/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréc

Re: [otrs] customer users cant long in

formation is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking of any action in reliance on the contents of the information is strictly prohibited. If you have received this e-

Re: [otrs] Multiple LDAP agent backends

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-sub

Re: [otrs] customer users cant login

ldren's Services. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking of any action in reliance on the contents of the information is strictly prohibite

Re: [otrs] Multiple LDAP agent backends

DDR: x.x.x.x). Hm...AuthSyncModule1 trying to Sync user, but its wrong OU MY-OTRS OTRS-CGI-10[1353]: [Notice][Kernel::System::Auth::Sync::LDAP::Sync] User: Admin2 sync failed, no LDAP entry found!BaseDN='OU=Users, OU=IT, OU=City1, DC=domain, DC=ru'', Filter='(sAMAccountName=Admin2

Re: [otrs] Configuration Error in Config.pm /Microsoft ADIntegration

(Thank You to Michiel Beijen and Guillaume Rehm.) My question is how do I allow some A.D. users to be “users” and other A.D. users to be “Agents” or “Admins?” Here is my config so far: ((SNIP)) $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthMo

Re: [otrs] Configuration Error in Config.pm / Microsoft ADIntegration

section that describes how to differentiate between users and agents as they log in with their A.D. accounts. As of now, everyone who logs into OTRS is an agent. My question is how do I allow some A.D. users to be “users” and other A.D. users to be “Agents” or “Admins?” If anyone has a doc

Re: [otrs] default agent preferences

deleted all unneeded languages in DefaultUsedLanguages leaving just "it" and "en". 2010/4/9 Guillaume Rehm <mailto:guillaume.r...@bnu.fr>> Hi, In SysConfig you can edit default notifications parameter for all agents. Show here Ticket -> Front

Re: [otrs] Integration of sender e-mail address on dashboard overview

E SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre

Re: [otrs] Can´t dump mysql to create backup of otrs d atabase

- Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Inf

Re: [otrs] default agent preferences

n/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guilla

Re: [otrs] missing customer notifications

ON - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 St

Re: [otrs] how to reduce Postmaster default poll interval

://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03

Re: [otrs] cron daemon problem (OTRS 2.4.7 and ITSM 1.3.2)

alled! (Optional - Required for the SOAP interface.) o XML::Parserok (v2.36) Thank you! Regards, Raul - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

Re: [otrs] Email template since 2.4.7 upgrade

Hi list, Nobody have an idea about that ? Thanks in advance and sorry for repost. Le 19/03/2010 11:52, Guillaume Rehm a écrit : Hi list, Since a upgrade to OTRS 2.4.7 my template response are prefixed by SCALAR(0xe80570). I have try to recreate them from zero, but it's still the sa

Re: [otrs] Active Directory extended

ipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI)

Re: [otrs] ERROR: syntax error at or near ")"

//www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03

Re: [otrs] FAQ Layout

estion'} = 'Did this article help?'; $Lang->{'SubCategoryOf'} = 'Subcategory of'; $Lang->{'QuickSearch'} = 'Quick Search'; $Lang->{'DetailSearch'} =

Re: [otrs] FAQ Layout

be: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale e

Re: [otrs] Error when launching OTRS

- Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg t

Re: [otrs] LDAP - First Bind failed LdapErr

: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nati

Re: [otrs] LDAP - First Bind failed LdapErr

w.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03

[otrs] Email template since 2.4.7 upgrade

ditor ? Hope I give you enough details to help me. Regards, -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax

Re: [otrs] Notifications' triggers

ed in the Admin area, like for example en::Agent::AddNote are NEVER used, is that correct? 2010/3/17 Guillaume Rehm <mailto:guillaume.r...@bnu.fr>> Previous OTRS version use en::Custmer::Action like Agent. But now, you must use AutoResponse and Notficiation (event).

Re: [otrs] attachments by Auto Reply

RISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 510

Re: [otrs] Notifications' triggers

lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Inf

Re: [otrs] upgrade issue - no tickets displayed anymore

ot of whats occuring http://img175.imageshack.us/img175/249/ticketissue.jpg Appreciate the help so far. thanks for any help. Neil On Tue, Mar 16, 2010 at 6:03 PM, Gator SLP <mailto:nad...@gmail.com>> wrote: Hello, On Tue, Mar 16, 2010 at 4:56 PM, Guillaume Rehm mail

Re: [otrs] upgrade issue - no tickets displayed anymore

ge: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Resp

Re: [otrs] upgrade issue - no tickets displayed anymore

ttp://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécur

Re: [otrs] Generic Emails

to help me with the generic email template? On Mon, Mar 15, 2010 at 3:07 AM, Guillaume Rehm <mailto:guillaume.r...@bnu.fr>> wrote: Are you store your customers account in an ldap directory ? In this case, you can use there ldap password. Le 12/03/2010 17:27,

Re: [otrs] Generic Emails

of course send mails manually but I was wondering if there is a method within otrs. On Fri, Mar 12, 2010 at 10:09 AM, Guillaume Rehm mailto:guillaume.r...@bnu.fr>> wrote: Hi, If your customers use customer interface to create accounts, you can change the email templat

Re: [otrs] Customers' access to queues

dio Tassini -- Claudio Tassini - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Ge

Re: [otrs] Generic Emails

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal J

Re: [otrs] PostMasterMailbox doesn't fetches the mail

trs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurit

[otrs] Out of office traduction

put a translation in my Kernel/Language/fr.pm file without results. I find nothing in Sysconfig. Any idea ? Thanks in advance Regards, -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbour

Re: [otrs] Agent notification not working

. "Do you play with notification(event) for event TicketCreate ?" .what settings are required for this. Are there any settings required for Notification and Notification(event) in admin area. Nothing relevant is seen in the logs. Thanks On Thu, Mar 11, 2010 at 1:54 PM, Guil

Re: [otrs] Agent notification not working

, manish ramteke a écrit : Hi, Yes have selected a queue in agent preferences and its blue. But still with this setting I am not getting notification. On Thu, Mar 11, 2010 at 1:20 PM, Guillaume Rehm <mailto:guillaume.r...@bnu.fr>> wrote: Hi again, Do you select prefered queue

Re: [otrs] Agent notification not working

IPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070

Re: [otrs] How do we duplicate queue

Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité

Re: [otrs] Intended use of /otrs-web/index.html

http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d&

Re: [otrs] Note notification for queue

se-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.r...@bnu.fr we

[otrs] Note notification for queue

o you have an idea ? Thanks a lot for your great help Regards, -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28

Re: [otrs] Next screen

Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable

[otrs] Convert iso-8859-1 to utf-8

to convert all data ? (by mysqldump ? ) Thanks in advance. Best Regards, -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél:

Re: [otrs] RE : Pasting an image in reply

pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI)

Re: [otrs] No Ticket in Autoanswer from specific queue

ON - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Stras

Re: [otrs] otrs Digest, Vol 18, Issue 30

Did you comment old line by

Re: [otrs] installer.pl having error - database name

hi, If you lost your frontend by modifying dtl files, just extract tar.gz sources in an other location and copy all dtl files in your otrs install dir (/opt/otrs, maybe). I think your mysql error come from mistake in database name or password for user root. Try to connect to your mysql data

Re: [otrs] Dashboard layout /deleting test tickets

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM

[otrs] changing default charset

system | utf8 | | character_sets_dir | /usr/share/mysql/charsets/ | +--++ 8 rows in set (0.00 sec) Thanks in advance Regards, -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d

Re: [otrs] why i couldn't get the New ticket notification?

mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources

[otrs] Number of lines for Logs in admin area

07561.html Thanks again, and sorry for multiple post. But I think it's better to have 1 post = 1 question, no ? Regards, -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 ru

Re: [otrs] Disable customer interface

ortal deactivated: RewriteRule /customer.pl /index.pl [R=301,L] ### this leads to the agent login. you may also use a container: ## Order deny,allow Deny from all # Regards, David Guillaume Rehm schrieb: Hi all, Is it possible to disabl

[otrs] charset between 2 otrs instance - Log box lines

nsfer ticket from 2.4.7 to 2.3.6. I use notification event to transfer them when they are in a specic queue. But when I do that, and only this, coding caracters are wrong. As anyone have an idea ? -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Informa

[otrs] Disable customer interface

Hi all, Is it possible to disable the customer interface (http://server/otrs/customer.pl) by configuration ? I have renamed customer.pl file but updates recreate it. Do you have an idea, a solution ? Thanks in advance. And OTRS is a great / wonderful product. -- Guillaume REHM Centre de

Re: [otrs] Show locked Tickets in AgentTicketQueue

-- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subs

[otrs] Followup notification

that why I use Notification (event) to notify them on TicketCreate event. But how to do that on followup ? Do you have an idea how to resolve this problem ? Thanks in advance for all your help. -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information

Re: [otrs] Transfer ticket to a mailing list

ok thanks you. Is it possible de have the customer email address in the email from field instead of OTRS notifications email, just for this event not for all other ? Le 08/02/2010 21:59, Nils Leideck - ITSM a écrit : Hi, On 08.02.2010, at 17:17, Guillaume Rehm wrote: Is it possible to

[otrs] Transfer ticket to a mailing list

d how ? I don't have any Agent account with this email address ! Thanks in advance for your help. -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre

Re: [otrs] Selected preferred Queue

zoom panel. Do you know how I can restore that ? Thanks in advance for your help Le 02/02/2010 23:02, Nils Leideck - ITSM a écrit : HI, On 02.02.2010, at 16:00, Guillaume Rehm wrote: Is it possible to configure for all agent, that they receive notifications for all queues they have acces

Re: [otrs] See Owner in All Ticket view

s To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Na

[otrs] Selected preferred Queue

m for their ? Thanks in advance for your help. -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25

Re: [otrs] Sync Active Directory Groups and Otrs Roles in OTRS 2.4.6

I find the solution. But I can't explain why !! I delete my AD groups and recreate them !! Le 01/02/2010 12:27, Guillaume Rehm a écrit : Hi all, I try to sync Active Directory groups and Otrs Roles in OTRS 2.4.6. In found this doc http://lists.otrs.org/pipermail/otrs/2009-November/0

[otrs] Sync Active Directory Groups and Otrs Roles in OTRS 2.4.6

tName, member of AD group Inscriptions I think OTRS find the AD group (if I give an unkown name, I have an other error), but can't test if the agent account is member of the group. Anyone have an idea ?? Thanks in advance for your help. OTRS is a great product and I like it ;-) -- Gui

Re: [otrs] Answer top response

Thank you Le 26/01/2010 20:40, Nils Leideck - ITSM a écrit : Hi, On 26.01.2010, at 16:18, Guillaume Rehm wrote: I now that, but my customers are customers !! If someone have an idea ?? Thanks in advance. Le 26/01/2010 09:52, Ralf Hildebrandt a écrit : Top posting is frowned upon look at

Re: [otrs] Answer top response

I now that, but my customers are customers !! If someone have an idea ?? Thanks in advance. Le 26/01/2010 09:52, Ralf Hildebrandt a écrit : Top posting is frowned upon -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliot

[otrs] Answer top response

Hi list, Is it possible (on OTRS 2.4.6) to post auto-response on top of mail ? Thanks in advance for your help. -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Mar

[otrs] Agent's Dashboard Configuration

Hi list, Is it possible for an admin to configure dashbord of OTRS agents ? If yes, how ? Thanks in advance for your help. -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 r

[otrs] Agents LDAP auth and parameter

Hi list, I have a new OTRS 2.4 install. I have setup Agents Auth LDAP. But I want, before they connect to the first time, manage right, preferences How is it possible ? I must use SyncLdap ? How ? Thanks for your help -- Guillaume REHM Centre de Ressources Informatiques Responsable

[otrs] Unregistered customers

TRS for my IT crowd ;-) and for technical assistance. It's works perfect. But I to try using OTRS to manage web contacts. Thanks in advance for your answers. Best Regards, -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibli

Re: [otrs] Changing direct URL

/www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28

Re: [otrs] Multiple ldap servers

Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = \...@ldaphosts; # CustomerAuth $Self->{'Customer::AuthModule::LDAP::Host'} = \...@ldaphosts; Hope this helps Greetings Markus Nagel Guillaume Rehm schrieb:

Re: [otrs] Multiple ldap servers

le::LDAP::Host'} = \...@ldaphosts; # CustomerAuth $Self->{'Customer::AuthModule::LDAP::Host'} = \...@ldaphosts; Hope this helps Greetings Markus Nagel Guillaume Rehm schrieb: Hi list, Is it possible to define in OTRS more than one ldap server to prevent server off-line ? I tr

[otrs] Multiple ldap servers

lement host and don't try to connect to the second ! Do you have a solution ? Thanks in advance. -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51

Re: [otrs] Get POP3S messages

rs account fetchmail -c --ssl works fine you can run fetchmail -a -ss -m /usr/bin/procmail >>/dev/null If you get you mail in OTRS app you can put this line in crontab crontab -e */5 * * * */usr/bin/fetchmail -a --ssl -m /usr/bin/procmail >> /dev/null Bye Guillaume Rehm a écrit

Re: [otrs] FAQ after upgrade

create an article you need have at lease access to min. one category. Please check your group/category permission under -category menu-!" Where do I do this? -- Guillaume REHM Centre de Ressources Informatiques Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joff

Re: [otrs] Get POP3S messages

69 Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.2) Line: 119 Guillaume Rehm a écrit : Hi list, I have upgrading my otrs box to 2.3.2 to get POP3S fonctionnality. All works fine with this new release in POP3 mode but not in POP3S. I have changed my Postmaster mail account to use POP3S

[otrs] Get POP3S messages

:Text::Align.not installed! (not required / for stats) o PDF::API2..not installed! (not required / for PDF required!) o Compress::Zlib..ok (v1.35) o XML::Parserok (v2.34) -- Guillaume REHM Centre de Ressources Informat

[otrs] Get POP3S messages

:Text::Align.not installed! (not required / for stats) o PDF::API2..not installed! (not required / for PDF required!) o Compress::Zlib..ok (v1.35) o XML::Parserok (v2.34) -- Guillaume REHM Centre de Ressources Informat

[otrs] Get POP3S messages

:Text::Align.not installed! (not required / for stats) o PDF::API2..not installed! (not required / for PDF required!) o Compress::Zlib..ok (v1.35) o XML::Parserok (v2.34) -- Guillaume REHM Centre de Ressources Informat

[otrs] Sort my queues tickets from newest to lastest

Hi list, I want to see newest tickets first. I find how to do it for specific queues, Mailbox but not for My Queues ! Have you any idea how I can do that ? Thanks in advance. -- Guillaume REHM Centre de Ressources Informatiques Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du

Re: [otrs] Send notification to agent but not for customer

u can choose to enable notifications for customers assigned to that queue (this settings apply to all customers assigned to that queue) Gabriele - Original Message - From: "Guillaume Rehm" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org"

[otrs] Send notification to agent but not for customer

Hi list, Is it possible to sent notification only for agent and not for customer ? Thanks in advance -- Guillaume REHM Centre de Ressources Informatiques Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25

Re: [otrs] Frontend::Customer::ModuleRegistration Question

e alerted to new email wherever you're surfing. http://new.toolbar.yahoo.com/toolbar/features/mail/index.php ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cg

[otrs] Add view to specific queue for specific customer in customer interface

ule###CustomerTicketOverView: to add a new link in the navigation bar. But, I don't have to good URL to view only tickets from the specific queue. Have you any idea ? Is it the good way to do that ? Thanks in advance and Best Regards, -- Guillaume REHM Centre de Ressources Informatiques Bibliothèque Nati

[otrs] Disable customer notifications

Hi list, How can I disable CUSTOMER notifications ? I have search in doc, system config, and google, but I don't find anythings. Strange ! Thanks in advance for your help. Best Regards, -- Guillaume REHM Centre de Ressources Informatiques Bibliothèque Nationale et Universitai

Re: [otrs] Changing the mail address of the notifications

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ -- Guillaume REHM Centre de Ressources I

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