Hello, in otrs version 3.1.7 for windows there is no attachment icon in
articles with attach, we tried with ie, firefox an chrome. There is any
workarround to solve this issue ?
thanks in advance
_
-
OTRS mailing
questions and discussions about OTRS.'
Subject: Re: [otrs] error upgrading from 3.0.10 to 3.1.2
Hi,
Maybe this will help:
http://bugs.otrs.org/show_bug.cgi?id=8237
--
Kind Regards,
Robert
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of IT
easyap
Sent: 21 March 2012
Hello, I'm trying to migrate our server 3.0.10 to 3.1.2 but it doesn't work.
In the first stage running the sql script DBUpdate-to-3.1.mysql.sql we
receive a duplicate entry error, attached you will find the message.
In the seccond stage running the perl script DBUpdate-to-3.1.pl the first 5
every time we try to login otrs trough agent interface we receive the
following error. This issue occurs since my migration to 3.x. Do you have
any idea regarding it ?
Core.App.UnblockEvents is not a function
(?)()@http://cac.easyap.com/otrs/index.pl:194
Ready((function (j, s) {return new
Hello,
We have a Server installed in Madrid ( spain ) CET - GMT+1 and we have
agents in spain and in Mexico GMT-6.
The server has the etc/localtime file fro CET time zone
We want to have the created time record recorded in CET time but we want to
use the display the tickets in the
You have to add responses to the queue, add the default one called Empty
response and you will be able to reply.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Polonkai Gergely
Sent: viernes, 11 de marzo de 2011 17:37
To: otrs@otrs.org
Yo have to define the freetext field use with the property
Ticket::Frontend::CustomerTicketMessage###TicketFreeText: you can define
yoou can fill the filed with 0 = Disabled, 1 = Enabled, 2 = Enabled and
required.
But this property is for the customer interface you can configure the
Thanks for your response Matus, the problem isn´t the size of the files is
the numer of files. To manage more than 2 million files is to slow for every
backup systems, the time to analyze all file its almost the same for an
incremental backup or for full backup.
Our objective its to reduce the
Any idea about how to solve this issue?
_
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of IT
easyap
Sent: lunes, 28 de junio de 2010 19:58
To: 'User questions and discussions about OTRS.'
Subject: [otrs] storage fs in file system
Hi all, i have my otrs
Hia ll, i have my otrs configured with the variable Ticket::StorageModule:
to ArticleStorageFS to archive all attachments in a filesystem instead of in
a database. It permits to me to work with a database with a normal size.
The problem became with the number of files that otrs creates, i Have
on CustomerTicketOverview links? I also had the same need so I
modified /opt/otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl and
removed that column, I hope it works for you :)
Leonardo Certuche
On Mon, Nov 30, 2009 at 1:55 PM, IT easyap i...@easyap.com wrote:
Hai all
There is any way
Hai all
There is any way of not to present the agent name on the customer interface?
(otrs 2.4.5)
Regards
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
Hi all, when i try to open a ticket with the body in HTML and the body is
big. There is an error http 500 after a few minutes. The size of the html
body is 498 KB . Do you have any idea in how to solve it ?
This error starts whit the version 2.4.1. and persists in 2.4.5
Thanks in
You can define a rule in the postmaster filter base on some keys in body or
subject. If you find this keys yo can close the ticket in the postmaster
filter.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
kda_greenada
Sent: lunes, 26 de octubre
This error could bee because you are trying to create a ticket in a queue
with out rights. For example:
You have a queue 1 and insight it the queue 1-1, in the queue 1 you have
read rights (or no rights) and in the queue 1-1 you have rw rights. If you
try to create the ticket in the queue 1-1
We had the same problem and we solved it with a generic agent job that
unlock all closed tickets.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Pete
Sent: lunes, 14 de septiembre de 2009 13:47
To: User questions and discussions about OTRS.
-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di IT
easyap
Inviato: domenica 30 agosto 2009 11.57
A: 'User questions and discussions about OTRS.'
Oggetto: Re: [otrs] Routing of email to the queues
I guess you are use a single account in the PostMaster Mail Account with the
option
I guess you are use a single account in the PostMaster Mail Account with the
option dispatch by email (to: field). You ca try to different options
1) defining both email accounts in the PostMaster Mail Account and queue
addressing
2) use postmaster filters to address to the correct queue.
...@otrs.org] Im Auftrag von IT
easyap
Gesendet: Freitag, 28. August 2009 08:31
An: 'User questions and discussions about OTRS.'
Betreff: Re: [otrs] no new message alarm on 2.4.3
My problem isnt whit the email is with the alarm in the alarm tool bar. No
new message alarm appears
, IT easyap wrote:
Since the migration from otrs 2.2 to 2.4.2 the New Message alarm doesn't
appear. After the upgrade to 2.4.3 the problem persists.
Do you have any idea to correct this uncomfortable issue ?
Thanks in advance
Since the migration from otrs 2.2 to 2.4.2 the New Message alarm doesn't
appear. After the upgrade to 2.4.3 the problem persists.
Do you have any idea to correct this uncomfortable issue ?
Thanks in advance
-
OTRS
...@otrs.org] On Behalf Of
Shawn Beasley
Sent: jueves, 27 de agosto de 2009 14:50
To: User questions and discussions about OTRS.
Subject: Re: [otrs] no new message alarm on 2.4.3
Hi,
On 27.08.2009, at 13:53, IT easyap wrote:
Since the migration from otrs 2.2 to 2.4.2 the New Message alarm
Many thanks
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lars
Monsees
Sent: martes, 25 de agosto de 2009 10:59
To: User questions and discussions about OTRS.
Subject: Re: [otrs] 2 questions about priority ORDER
Hi,
2) in the agent
Hi all, there is an established order to execute rules in the postmaster
filter ? its important to control the new function in 2.4.3 stop after
match
Thanks in adavance
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Thanks in advance it will be helpful some additional information
- do you know another tool to optimise the database ?
- how can execute the process in steps ? the first time the process doesn't
finish correct.
-Original Message-
From: otrs-boun...@otrs.org
Hello, i just upgrade my system from 2.2 to 2.4.2 . Every thing looks almost
fine except ticket forward. When you try to forward a ticket with an attach
the attach disappear. This issue only occurs with new tickets, old tickets
(prior to migration) stored works fine.
Our configuration is
with forward tickets with
attachon it
Hi mister Easyap... ;-)
This is currently a know issue with OTRS; see bug 4073 in the Bugzilla.
http://bugs.otrs.org/show_bug.cgi?id=4073
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Aug 4
To have acccess from customer interface to watch tickets there are some
requirements
1) the customer user should have access to the queues ( in your case
to the queue IT Help Desk )
2) the ticket must be assigned to the customer ( you can assign for
email tickets using a rule in
try changing the parameter in crontab
*/5 * * * * /opt/otrs/bin/PostMasterPOP3.pl /dev/null
for 5 minutes check
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Brunier, Mikael
Sent: martes, 08 de abril de 2008 16:28
To: otrs@otrs.org
Subject: [otrs] Postmaster Check
In the customer interface the age displayed is the time from the begining of
the ticket thought the ticket it is closed.
The idea is to display the time in working hours and when the ticket is
close the total time in working hours.
If its posible to display the time in working hours also in the
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