Re: [otrs] Memory usage rising from 4.x -> 5.0.9

2016-06-10 Thread Martin Gruner
your apache processes? Which worker do you use (prefork)? What’s the maximum requests per child setting for the processes? Best regards, Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz:

Re: [otrs] How to translate a message in Kernel/System/*.pm

2016-06-10 Thread Martin Gruner
Hello Ur, this looks broken. I believe that Translate() should be used on this string, and it should be changed to have a placeholder replaced by Translate() with the process name. Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)

Re: [otrs] Packages dependencies on SLES11

2016-06-10 Thread Martin Gruner
Hello Marki, thanks for the hint. I removed the package »bash-completion« from the dependency list, future packages will be fixed. Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Hom

Re: [otrs] How to translate ticket number generator module names

2016-03-30 Thread Martin Gruner
Hello Ur, thanks for catching that. I disabled translating for entries coming from the file system now: https://github.com/OTRS/otrs/commit/4764677112928147e65d77d39f3fb6553c177cbb Please let me know if this works for you. Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubin

Re: [otrs] Default value for Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive

2016-03-29 Thread Martin Gruner
Hello Patrick, you are right, the documentation is actually incomplete. I added the possible values now: https://github.com/OTRS/otrs/commit/a59f383b5adf3f328ad61b4fb6b07d9429c7696e. Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)

Re: [otrs] Error after 5.0.6 to 5.0.8 update

2016-03-29 Thread Martin Gruner
Hi Dan, please see http://bugs.otrs.org/show_bug.cgi?id=11937 for a fix. Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE25661

Re: [otrs] Ticket delete in OTRS 4 and OTRS 5

2016-03-23 Thread Martin Gruner
Hello Ur, because those are »options« and not »positional arguments«. This allows to specify multiple TicketIDs and TicketNumbers on the same commandline. Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs

Re: [otrs] OTRS Special Characters

2016-03-19 Thread Martin Gruner
Hello John, this sounds like a bug. Could you open an entry at http://bugs.otrs.org please and attach a failing raw email to it please? Best regards, Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs

Re: [otrs] Multiple customer company backends

2016-03-10 Thread Martin Gruner
Hi Stefano, yes, also this should work. The connection between CustomerUsers and Customer(Companie)s is via the CustomerID. Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Hom

Re: [otrs] Multiple customer company backends

2016-03-10 Thread Martin Gruner
Hi Stefano, yes, you can do that. Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burc

Re: [otrs] Why does the OTRS-User need "GRANT" privileges?

2015-05-04 Thread Martin Gruner
ot;ALL PRIVILEGES" with "WITH > GRANT OPTION" (Modules/Installer.pm). > > Why does the OTRS-User need GRANT" privileges? It does not create any > other database-user, dosn't it? > -- Martin Gruner Senior Developer R&D OTRS AG Bahnhofplatz 1a 94315

Re: [otrs] GenericAgent doesn't delete tickets

2014-11-27 Thread Martin Gruner
geToken=Td1PuaA8mFWDAze8lBQDitcnERsgHUF9; > > which returns immediately, not deleting anything. > Prior to that I executed the SAME job (on about 10.000 tickets), which > obviously didn't delete all 10.000 but "only" 3.000 > -- Martin Gruner Senior Developer R&D

Re: [otrs] Upgrading from 3.1.21 to 3.3.10

2014-11-24 Thread Martin Gruner
> OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Martin Gruner Senior Developer R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)

Re: [otrs] Lots of email from otrs

2014-08-21 Thread Martin Gruner
ve: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Martin Gruner Senior Developer R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Am

Re: [otrs] Where are the Template Modules?

2014-08-18 Thread Martin Gruner
e my (very > old) links? > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Martin Gruner Seni

Re: [otrs] OTRS - Major performance improvement!

2014-08-14 Thread Martin Gruner
have similar results as the index you are proposing, can you check please? Regards, mg Am 05.08.14 um 16:39 schrieb AL: > > ALTER TABLE otrs.dynamic_field_value ADD INDEX speed (field_id , > object_id ) > > should improve the performance too. > > > > On 08/05/2014 12

Re: [otrs] OTRS - Major performance improvement!

2014-08-05 Thread Martin Gruner
- Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Martin Gruner Senior Developer R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.

Re: [otrs] PostMasterMailbox.pl doesn't working

2014-02-18 Thread Martin Gruner
apache 519197 Dec 4 20:17 Ticket.xml > -rw-rw. 1 otrs apache 14936 Dec 17 15:32 TimeAccounting.xml > -rw-rw. 1 apache apache 320574 Feb 17 10:15 ZZZAAuto.pm > -rw-rw. 1 otrs apache 2160 Feb 6 22:56 ZZZACL.pm > -rw-rw. 1 apache apache 23459 Feb 17 09:48

Re: [otrs] PostMasterMailbox.pl doesn't working

2014-02-17 Thread Martin Gruner
t; > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Martin Gruner

Re: [otrs] Permission denied: /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm

2014-01-28 Thread Martin Gruner
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Martin Gruner > Sent: Tuesday, January 28, 2014 10:16 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Permission denied: > /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm >

Re: [otrs] Permission denied: /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm

2014-01-28 Thread Martin Gruner
> > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --

Re: [otrs] Phonecall action always mentions customer

2014-01-28 Thread Martin Gruner
- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Martin Gruner Senior Developer R&D OTRS AG Europa

Re: [otrs] module Code::TidyAll v0.17 is required and not installed!

2014-01-28 Thread Martin Gruner
Hi Marty, I created a new version 1.0.3 of the package that does no longer create new toplevel directories in OTRS. Could you try that one please. Regards, mg Am 28.01.14 08:56, schrieb Martin Gruner: > Hi Marty, > > I see. The problem would probably be that the package creates new &

Re: [otrs] module Code::TidyAll v0.17 is required and not installed!

2014-01-27 Thread Martin Gruner
t; TidyAll/OTRS/Git/PreCommit.pm > TidyAll/OTRS/Git/PreReceive.pm > TidyAll/tidyallrc > TidyAll/git-hooks/pre-commit.pl > TidyAll/git-hooks/pre-receive.pl > TidyAll/git-hooks/prepare-commit-msg.pl > TidyAll/run.pl > > > -Original Message- > From: otrs-boun...@otrs.org [mailto:o

[otrs] All active pull requests for OTRS need to be recreated

2014-01-27 Thread Martin Gruner
local clone. No data will be lost! - Re-create the PRs that are still relevant. Please accept my sincere apologies for the overhead this may cause you. Best regards, mg -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818

Re: [otrs] module Code::TidyAll v0.17 is required and not installed!

2014-01-27 Thread Martin Gruner
inal Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Martin Gruner > Sent: Friday, January 17, 2014 1:11 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] module Code::TidyAll v0.17 is required and not installed! > >

Re: [otrs] module Code::TidyAll v0.17 is required and not installed!

2014-01-16 Thread Martin Gruner
; > > > > > *P*** 612.617.4333 | *E**mhill...@equuscs.com > <mailto:mhill...@equuscs.com>* > > > > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To uns

Re: [otrs] Customer Info in Queue View

2013-11-15 Thread Martin Gruner
age: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: htt

Re: [otrs] OTRS 3.3.1 Ticket Overview

2013-11-14 Thread Martin Gruner
e when looking for tickets. I’ve also added a new > statistics module to the dashboard and it just displays a message about > the data being prepared but it never appears. There is a cronjob that needs to run, otrs.GenerateDashboardStats.pl. Please see UPGRADING.md, step 16. Regards, mg -- M

Re: [otrs] Regular "Permission denied" in cronjobs since update to 3.2

2013-11-04 Thread Martin Gruner
Sorry, I didn't read your post carefully enough. It is a member. Regards, mg Am 04.11.13 09:50, schrieb Martin Gruner: > Hi Frank, > > did you make sure that the otrs user is a member of the apache group, as > explained in INSTALL.md? > > Regards, mg > > Am

Re: [otrs] Regular "Permission denied" in cronjobs since update to 3.2

2013-11-04 Thread Martin Gruner
: CentOS 5, OTRS installed with rpm install, SELinux is disabled. > > > frank > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: htt

Re: [otrs] Upgrade path from 3.0 to 3.2 - questions

2013-08-12 Thread Martin Gruner
-- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)942

Re: [otrs] OTRS now on github

2013-02-26 Thread Martin Gruner
sts.otrs.org/cgi-bin/listinfo/otrs > -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsit

Re: [otrs] OTRS now on github

2013-02-25 Thread Martin Gruner
nks > > Steve > > > On 21 February 2013 16:23, Martin Gruner wrote: >> Dear all, >> >> as some of you may have already noticed, the OTRS framework, >> documentation and some utility modules have been migrated to git. We >> have updated the usage instr

[otrs] OTRS now on github

2013-02-21 Thread Martin Gruner
s you make for inclusion in the main repositories via a so-called "Pull Request". This makes OTRS better visible for developers and makes it easier to contribute to the product. If you have any questions or issues regarding the git migration, please let me know. Best regards, mg --

Re: [otrs] 3.1.x

2013-02-06 Thread Martin Gruner
Hi Steve, our unit tests show that this combination works fine. Regards, mg Am 06.02.13 20:21, schrieb Steve Clark: > Hello, > > Has anyone successfully used 3.1.x with postgresql 9.2.x > > Thanks, -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straub

Re: [otrs] Upgrade to 3.2 - another little problem

2013-02-01 Thread Martin Gruner
missed some step... > > Tryng to modify ANY item in sysconfig leads to an error: > > > Error Message: Can't write ConfigItem! -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.co

Re: [otrs] Upgrade to 3.2 problems and questions

2013-02-01 Thread Martin Gruner
reated a test process (really great! Compliments to OTRS > Dev group), but I cannot find a way/button to start it. Even the > manual is not clear to me. > > I thought there will be a "process ticket" or something like that.. > If you created a new active process and synchronize

Re: [otrs] 3.1.7 Upgrade problem

2012-10-08 Thread Martin Gruner
> Phone: 813-579-3200 > Fax: 813-882-0209 > Email: steve.cl...@netwolves.com > http://www.netwolves.com > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/c

Re: [otrs] slow mysql queries after upgrade 2.2.7 -> 3.1.10

2012-09-14 Thread Martin Gruner
quot;, > everything works fine. > > Thanks! > > Chris > > > > On 13.09.2012 08:44, Martin Gruner wrote: >> Hi Christopher, >> >> hm, that's very strange. The query you mentioned should be fast. I guess >> that it could be caused by missing indexe

Re: [otrs] slow mysql queries after upgrade 2.2.7 -> 3.1.10

2012-09-12 Thread Martin Gruner
# Query_time: 8.183378 Lock_time: 0.41 Rows_sent: 3 Rows_examined: > 61222 > - > > > the system takes about 5-30 seconds to view a ticket. sometimes it > just works perfectly for a while, the next moment it's slow again. > > table "article"

Re: [otrs] Migrate OTRS from windows to linux.

2012-08-21 Thread Martin Gruner
ly enable/disable > it. > > Steve > > > > On 21 August 2012 12:12, Martin Gruner wrote: >> Hi Steven and Israel, >> >> don't edit Defaults.pm. Just make the changes that cannot be done with >> AdminSysConfig in Kernel/Config.pm. This file will ne

Re: [otrs] Migrate OTRS from windows to linux.

2012-08-21 Thread Martin Gruner
> > ----- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Martin Gruner Senior Developer R&

Re: [otrs] Migrate OTRS from windows to linux.

2012-08-21 Thread Martin Gruner
the ADMIN/SysConfig TAB on the linux side. That should not be needed because you already did that in the step above. If you run otrs.RebuildConfig.pl and otrs.DeleteCache.pl, things should be fine. Let us know how you get along! Best regards, mg -- Martin Gruner Senior Developer R&D OTRS

Re: [otrs] Problems with update from 3.1.6 to 3.1.8

2012-08-13 Thread Martin Gruner
OP 'freetext1'; check that >>>> column/key exists >>>> ERROR 1091 (42000) at line 11: Can't DROP 'freetext2'; check that >>>> column/key exists >>>> ERROR 1091 (42000) at line 15: Can't DROP 'freetext3'; check tha

Re: [otrs] Good Idea to update directly to 3.1.8

2012-08-10 Thread Martin Gruner
s, Stefanie Krüger > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0

Re: [otrs] Display full Dynamic field in ticket view

2012-08-06 Thread Martin Gruner
pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, U

Re: [otrs] Can't edit customer

2012-07-05 Thread Martin Gruner
em customer > > What's the difference between these customers? > -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, US

Re: [otrs] Ticket display : Adding TicketID to TicketNumber

2012-07-02 Thread Martin Gruner
> Bernard CHAMBON > IN2P3 / CNRS > 04 72 69 42 18 > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listi

Re: [otrs] migration to new OS version

2012-07-02 Thread Martin Gruner
s.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751,

Re: [otrs] How to get the value of a dynamic field in an event module

2012-06-15 Thread Martin Gruner
> OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubin

Re: [otrs] Add template list to OutputFilterTextURL after upgrade to OTRS 3.1.6 from 3.0.11

2012-06-11 Thread Martin Gruner
- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Stra

Re: [otrs] javascript in articles: a security threat?

2012-06-04 Thread Martin Gruner
13:43, schrieb Juan Manuel Clavero Almirón: > > Thanks mg > > So it just leaves us with the code our agents may leave in an article. > Can this be a security thread? > > > > * * > > *Kind regards**,* > > *Juan Clavero* > > > > > > *D

Re: [otrs] Example of Ticket::CustomModule###001-CustomModule Usage

2012-06-04 Thread Martin Gruner
lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HR

Re: [otrs] javascript in articles: a security threat?

2012-06-04 Thread Martin Gruner
-- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315

Re: [otrs] Update / Config issue Otrs 3.1

2012-03-30 Thread Martin Gruner
fc.js:33 > > > > please can somebody help me ! > > > > Thanks In Advanced! > > > > Duncan Beckers > > The Nederland's > > > > > > --------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs

Re: [otrs] OTRS upgrade from 3.0 to 3.1 fail - Run scripts/DBUpdate-to-3.1.pl

2012-03-19 Thread Martin Gruner
## > > Someone already have this error, could you please help me. > > Regards, > Marco > > > > > > --------- > OTRS mailing li

Re: [otrs] Migration issue from OTRS 3.0.11 to 3.1.2 - Run scripts/DBUpdate-to-3.1.pl

2012-03-19 Thread Martin Gruner
fields, so they should be NULL. > > Has someone already had this problem ? > > Kind Regards > Guido > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/o

Re: [otrs] Convert / Migrate MSSQL to MySQL - lessons learned ?

2012-03-12 Thread Martin Gruner
http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssi

Re: [otrs] Upgrading from v2.3 to v3.1

2011-12-08 Thread Martin Gruner
sburg, HRB 22447 > > > > --------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gru

Re: [otrs] error during migration to 3.1

2011-11-28 Thread Martin Gruner
; Found DynamicField value '', expected ''! > Step 7 of 22: Verify if ticket data was successfully > migrated... done. > > > > Some hints on what I have to search in db data ? > > > > > > >

Re: [otrs] Performance problems in OutputFilterTextURL [Correction]

2011-02-16 Thread Martin Gruner
square brackets. The rest of the mail still stands. > > I'd be delighted to send in a patch, if desired. > > Regards > -- tomás - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

Re: [otrs] Antw: Re: Antw: Upgrading from 2.4.9 to 3.0.3: pain

2010-12-08 Thread Martin Gruner
why you do not need and should not modify *.dtl files that come with OTRS, even if you want to make changes to your system. Regards, mg Am 08.12.10 10:36, schrieb Martin Gruner: > Hi Björn, > > I believe that your problem might be caused by modified files. RPM will > not update DTL f

Re: [otrs] Antw: Re: Antw: Upgrading from 2.4.9 to 3.0.3: pain

2010-12-08 Thread Martin Gruner
Wahl > Leiter EDV-Abteilung > Betriebswirt Fachrichtung Wirtschaftsinformatik > > > St.-Marien Hospital Borken GmbH > Am Boltenhof 7 - D-46325 Borken > Telefon: +49 (0) 2861 97 - 1125 > Telefax: +49 (0) 2861 97 - 5 1122 > bjoern.w...@hospital-borken.de > www.hospital-bork

Re: [otrs] Antw: Upgrading from 2.4.9 to 3.0.3: pain

2010-12-08 Thread Martin Gruner
rgesetz: DE > 307/5937/0049 > Aufsichtsrat: Herr Hubert Vennemann (Vorsitzender) > > --------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lis

Re: [otrs] Core.Agent.Dashboard is undefined

2010-11-26 Thread Martin Gruner
ail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http

Re: [otrs] Core.Agent.Dashboard is undefined

2010-11-24 Thread Martin Gruner
ive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org

Re: [otrs] Beta 6 Browser Message - An error occured! For details please see your browser log!

2010-10-29 Thread Martin Gruner
- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gruner Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (

Re: [otrs] Non-updating Free Text?

2010-09-30 Thread Martin Gruner
l-downs work fine. > > Hugh > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- Martin Gruner Developer R&D OTRS AG

Re: [otrs] Pasting Images in Ticket Replies

2010-09-30 Thread Martin Gruner
nt of the article). > > > Hugh > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gruner Developer R&D OTRS AG Europar

Re: [otrs] Byte order is not compatible at ..\..\lib\Storable.pm

2010-09-30 Thread Martin Gruner
On 9/29/10, Hugh Kelley wrote: >> >>> There is only one machine in use here. I will assume now that the >>> large attachment is just a coincidence. >>> >>> Whatever the issue is, it seems to have affected /crippled the >>> dashboard view for

Re: [otrs] Byte order is not compatible at ..\..\lib\Storable.pm

2010-09-30 Thread Martin Gruner
the issue is, it seems to have affected /crippled the > dashboard view for many, but not all, staff. > > While I find the root cause, is there an easy way to change the > default "screen" globally? > > On 9/29/10, Martin Gruner wrote: > >> Hi Hugh, >>

Re: [otrs] Byte order is not compatible at ..\..\lib\Storable.pm

2010-09-28 Thread Martin Gruner
49 > 2010][Error][Kernel::System::Web::UploadCache::DB::FormIDAddFile][68] > Need Content! > > > --------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscrib

Re: [otrs] Pending date field in new ticket when Core::Time TimeInputFormat == "Input"

2010-08-24 Thread Martin Gruner
; > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gruner Developer R&D OTRS AG Eur

Re: [otrs] Upgrading from OTRS 3.0 Beta1->Beta 2

2010-08-24 Thread Martin Gruner
uildConfig.pl> > - the $Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} > sequence of files appears to be correct > > 'Core.UI.Dialog.js', > 'Core.UI.ActionRow.js', > 'Core.UI.Popup.js', > 'Core.Form.

Re: [otrs] Upgrading from OTRS 3.0 Beta1->Beta 2

2010-08-24 Thread Martin Gruner
tp://lists.otrs.org/cgi-bin/listinfo/otrs > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lis

Re: [otrs] OTRS 3.0 - Wild Guess Release Date?

2010-08-21 Thread Martin Gruner
s.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Martin Gruner Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.:

Re: [otrs] RegExp and sets in Ticket searches and GenericAgent??

2010-06-09 Thread Martin Gruner
unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> >> > ----- > OTR

Re: [otrs] Postmaster filter: how to do "not =" or "<>" ...

2010-03-16 Thread Martin Gruner
Hi, this will exclude too much. ^[^FW] means: - beginning of line - every character that is not F or W what you'd want is probably: ^[^F][^W] Another option would be to use negative lookaheads/lookbehinds of Perl's regular expressions. Best regards, Martin Gruner Am Montag, 1.

Re: [otrs] running out of memory

2009-10-22 Thread Martin Gruner
/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Martin Gruner Customer Development OTRS AG Europaring 4 94315 Straubing

Re: [otrs] 2.4.4 to 2.4.5 patch / migrate

2009-10-20 Thread Martin Gruner
otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > -- Martin Gruner Custom