Sent: Thursday, December 15, 2011 4:31 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] broken url on messages
On 15.12.2011, at 17:52, Robert Woodworth wrote:
> Ive been a sysadmin long enough Im pretty ashamed to have made that
error...
I've setup my report t
pm and Kernel/Config/ZZZAuto.pm (one single
A) files. Remove the passwords but keep other config values.
On 13.12.2011, at 23:04, Robert Woodworth wrote:
> I found all that stuff under the ZZZauto file
>
> The sender name is correct
> The domain is correct
> The admin mail is correct
he FQDN, AdminEmail, NotificationSenderEmail etc.
Steve
On 13 December 2011 04:29, Robert Woodworth wrote:
I know Ive botched something in the config, but I cant find where.
This is the issue:
Email address is otrs@domain
Correct URL is http://otrs.domain/otrs
URL appended to email m
I know Ive botched something in the config, but I cant find where.
This is the issue:
Email address is otrs@domain
Correct URL is http://otrs.domain/otrs
URL appended to email messages:
http://domain/otrs/index.pl?Action=AgentTicketZoom;TicketID=1916
Anybody have an idea WHAT I scre
now your conf, but I used to have this problem. I believe it was
caused by tickets being locked after any action done.
Can you confirm if this is the case?
Thanks and Best Regards,
Muhammad El-Sergani.
On Tue, Aug 9, 2011 at 4:50 AM, Robert Woodworth
wrote:
Im trying to figure out w
Finally, something I can contribute back.
I had a power failure recently and every machine sent an email as it
initiated shutdown.
When power was restored, every machine told me that it had come back.
1 machine came back with a flapping interface that was generating "Lost
connection to UPS"
and th
Im trying to figure out why some tickets stay closed and yet others re open
themselves.
Any troubleshooting ideas ?
I set the ticket to closed-successful and a little while later its reopened
all by itself.
I know I misconfigured something, but I cant find the error.
-
ia OTRS
Dear Robert,
On 28.07.2011, at 00:35, Robert Woodworth wrote:
> The user sends email to otrs. The ticket is created. Now I need more
info.
>
> If I need more info from the customer, how do I send this message and have
> all the messages included in the ticket ?
> I see &quo
I saw the "Empty Answer" and couldn't figure out what it did.
I clicked to link it to all queues and that fixed that whole issue.
THANKS !
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Kristofer Pettijohn
Sent: Wednesday, July 27, 2011 3:42 PM
The user sends email to otrs. The ticket is created. Now I need more info.
If I need more info from the customer, how do I send this message and have
all the messages included in the ticket ?
I see "bounce" "forward" and 2 dropdowns with only 1 selection each "reply"
& "reply-all".
There doesn'
...@otrs.org] On Behalf Of
Renée Bäcker
Sent: Tuesday, July 26, 2011 6:17 AM
To: otrs@otrs.org
Subject: Re: [otrs] making sysconfig work from web gui
Hi Robert,
On 26.07.2011 03:51, Robert Woodworth wrote:
> Other problem:
> I can manually send mail, no problem, but OTRS cant.
> No erro
I don't get a pull down box.
That's the problem
DASHBOARD TICKETS STATISTICS CUSTOMERS ADMIN
SysConfig
Result
Please enter a search term to look for settings.
This is how it appears on my screen.
No pull down box and no search widget.
Does this make the issue more clear ?
Now the scary
oups" is wroten. You can choose a search
term there.
Best regards,
Xiaoxing
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Robert Woodworth
Sent: mardi 26 juillet 2011 03:52
To: 'User questions and discussions about OTRS.'
Subject: [
I finally got this thing up and working with OTRS3 on Ubuntu10.
Incoming mail created tickets in the raw queue.
Im happy about that.
2 more problems:
First, how do I use the "sysconfig" option from the web gui ?
When I click on it, I get this:
SysConfig
Result
Please enter a search term to look
I think I found out why messages to otrs go into the "bit bucket".
When reading PostmasterMailbox.pl I cant find anything writing to this bogus
location.
Im pretty sure the double slash is causing the permissions problem.
Anyone know where to look ?
ERROR: OTRS-PostMasterMailbox.pl-10 Perl: 5.10
e command line interface, locate for the shell script provided by the
otrs only
"OTRS_HOME/bin/otrs.SetPassword.pl root@localhost password123"
after this you would be able to login via web with the user "root@localhost"
password "password123"
~Him
On Tue, Jul 19, 2
I finally gave up on Turnkey OTRS.
I took a fresh Ubuntu10 machine and got the "source" install.
I got the thing up and running (kind of)
I know that when it asked me for the root password I typed the right thing.
I cant log into this thing via the web.
I tried root, admin, otrs
To no avail.
I cl
to redirect
messages. There's no timing because it's always reacting to mail.
So, what happens after the message arrives at the SMTP server? procmail
reacts and puts the message through postmaster filter, exactly the same way
fetch/imap/pop works.
On Fri, Jul 1, 2011 at 1:37 PM, Ro
If someone walks up to me with something that needs a ticket, its almost
indistinguishable from a phone call, so Id vote
for using the new phone call when someone tags me in a meeting, a hall,
breakroom or corners me in my cube (grin)
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]
/index.php?title=Use_procmail_to_handle_OTRS_requests_in
stantly_instead_of_POP3/fetch
Apologies if this is a duplicate answer. When I replied before, the system
crashed.
On Thu, Jun 30, 2011 at 3:53 PM, Robert Woodworth
wrote:
Outgoing mail works (FINALLY) That one was my own stupidity. I w
Im trying not to take this thing off into an OS war.
Muhammads point all have merit.
I just cant cope with RPM or source right now.
I was an early "Red Hat or DIE" guy.
In recent years, ive been slowly turning against Red Hat & its variants as
Ive collided with major issues.
Yum helps bu
above offensive, none intended :)
Thanks and Best Regards,
Muhammad El-Sergani.
On Thu, Jun 30, 2011 at 5:28 PM, Robert Woodworth
wrote:
Muhammad asked a valid question.
I realize it's a BIT off topic, but it comes back to the lack of diversity
in packaging
for OTRS and this lack of Di
Nils
Based on you posts to the website, I was under the impression you were
working on a
OTRS3 package for Debian.
Is that trus ?
Hows it coming along ?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists
Or better, use another OS, such as
free CentOS and download its available rpm?
This is very well documented and is easy to setup the whole thing
including the OS well under 3 hours.
I'm not so experienced with Ubuntu, though I've tried it once, but
I've found it to be someth
setup the whole thing
including the OS well under 3 hours.
I'm not so experienced with Ubuntu, though I've tried it once, but
I've found it to be something rather lame compared to RedHat-like
distros... just my opinion guys :)
On Thursday, June 30, 2011, Robert Woodworth
wrote:
Mixture of resultrs.
Ive now lost count how many times Ive wiped the machine and started from
scratch.
I finally found the missing piece of sasl, so now I can send mail from the
otrs box
Turnkey OTRS seems to be a genuine but very lean Ubuntu 10.04 OS.
The newest .deb out there f
mail)
* Sending mail was then done by using the local sendmail via the qmail
server
Unfortunately I wasn't the one who configured it at the time so I can't
really be more specific.
I hope that helps somewhat,
Rory
On 29 June 2011 03:37, Robert Woodworth wrote:
I finally gave
I finally gave up, nuked the machine and reinstalled.
Someone pointed out that Turnkey is an old version.
I used Turnkey because it is a very lightweight install.
It doesn't saddle me with a ton of cruft.
I DID however run aptitude upgrade and it freshened everything that DID get
installe
06.2011, at 07:46, Robert Woodworth wrote:
Please take a look at this and tell me if there is any way to recover.
I think I bricked my install.
I installed the Turnkey Linux OTRS appliance.
It seemed to install OK.
Connecting to the admin dashboard was a pain because this system didn
Please take a look at this and tell me if there is any way to recover.
I think I bricked my install.
I installed the Turnkey Linux OTRS appliance.
It seemed to install OK.
Connecting to the admin dashboard was a pain because this system didn't
follow the documentation but I got around that.
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