Hi,
It seems I got the problem. In this way otrs expects the ticket's
subject and body in utf8.
My database is in iso-8859-2 and it is set in Config.pm as default char set.
I don't know how can I set this in soap.
Regards.,Sandor
Sándor Fehér írta:
Hi,
I would like to create tickets via SOAP
the Ticket Number.
/*$TicketNr = $client-__soapCall(Dispatch,
array($username, $password,
TicketObject, TicketNumberLookup,
TicketID, $TicketID,
));*/
}
?
--
Üdvözlettel/Kind Regards, Fehér Sándor
...Fehér Sándor...---Sandor Feher
fejlesztési vezető
-8+etch11 mod_perl/2.0.2 Perl/v5.8.8
Content-Length: 603
Content-Type: text/xml; charset=utf-8
Client-Date: Wed, 14 Jul 2010 13:43:50 GMT
Client-Peer: 192.168.1.10:80
Client-Response-Num: 1
SOAPServer: SOAP::Lite/Perl/0.712
--
Üdvözlettel/Kind Regards, Fehér Sándor
...Fehér Sándor
, Fehér Sándor
...Fehér Sándor...---Sandor Feher
fejlesztési vezető --- development manager
Blue System Kft. --- Blue System Ltd.
..
http://www.bluesystem.hu
.
Sandor
--
Üdvözlettel/Kind Regards, Fehér Sándor
...Fehér Sándor...---Sandor Feher
fejlesztési vezető --- development manager
Blue System Kft. --- Blue System Ltd
Hi,
Is it possible to add an internal note to a ticket ? Via some special
email header settings or other way..
Thanks.
Sandor
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Hi,
My question is that is it possible to zoom a ticket via it's ticket
number ? As far as I saw just this format
http://192.168.1.10/otrs/index.pl?Action=AgentTicketZoomTicketID=413ArticleID=1422
I would like to get otrs to view the ticket history if i click at the
link in svn commit log which
] [mailto:[EMAIL PROTECTED] On Behalf Of Sándor Fehér
Sent: Mittwoch, 21. November 2007 15:56
To: otr User questions and discussions about OTRS.org
Subject: [otrs] Ticket zoom by ticket number
Hi,
My question is that is it possible to zoom a ticket via it's ticket
number ? As far as I saw
.
Regards., Sandor
Sándor Fehér írta:
Some additions. I checked if the stored content is consistent in
article_attachment table.
It is. I checked the content's size with a small pl/sql script and it
shows the right value in both cases.
So there is something in the web framework i think.
Regards
Andy Lubel írta:
Learn fast by reading the documentation.
LOL :)
1 word: postmasterpop3
/MagicBullet
On 11/14/07 10:40 AM, DataForce CRM [EMAIL PROTECTED] wrote:
I am a newby but learn fast. the email section is confusing .how do I set up
an the tool to capture emails? meaning our
Tuc at T-B-O-H.NET írta:
Hi,
You've reloaded mysql permissions, right?
And don't forget to restart apache as well.
Sandor
Tuc
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Sándor Fehér írta:
I changed the backend to FS it works fine.
If I set WebUploadCacheModule: FS then it shows the correct size of the
attachment but still unable to dowload it with full size.
If I set WebUploadCacheModule: DB and manually add a ticket then it
shows 3Mb instead of original size
Sándor Fehér írta:
Some additions. I checked if the stored content is consistent in
article_attachment table.
It is. I checked the content's size with a small pl/sql script and it
shows the right value in both cases.
So there is something in the web framework i think.
Regards.,Sandor
Sándor
important files.
ArticleStorage backend is DB. DB is Oracle 10g. In article_attachments
table show also the correct size in content_size column.
Thanks a lot.
Regards., Sandor
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Üdvözlettel/Kind Regards, Fehér Sándor
...Fehér Sándor...---Sandor Feher
fejlesztési vezető
Sándor Fehér írta:
Hi,
It did not let me sleep. I investigated the process.
I put a little hack into the ArticleStorageDB.pm which provides me the
size of the attachment read.
It was correct. The second turn I put the whole encoded content into a
temp file.
It's size also looked me good
Hi,
I realized a bug in 2.2.3. When I want to split a ticket and search for
customers against my LDAP db then it hangs with
[Tue Oct 23 19:44:14
2007][Error][Kernel::System::Ticket::TicketSearch][3813] ORA-00936
This is why because the where condition was set in bad format. I don't
know where
Nils Breunese (Lemonbit) írta:
Sándor Fehér wrote:
We would like to use otrs for tracking our sw development task and it's
deadlines too. I'm wondering if there is a method to achieve this.
I don't think to add a new freetext column called deadline to the ticket
itself is enough. I would
..
Thanks a lot.
Regards, Sandor
--
Üdvözlettel/Kind Regards, Fehér Sándor
...Fehér Sándor...---Sandor Feher
fejlesztési vezető --- development manager
Blue System Kft. --- Blue System Ltd.
mailto:[EMAIL PROTECTED] http
be displayed in a ticket message it will
make me satisfied at all.
Regards., Sandor
-Andy
On 9/25/07 7:20 AM, Sándor Fehér [EMAIL PROTECTED] wrote:
Hi,
I'm wondering if anybody has experience in connection with integration
otrs and subversion or other version control system.
In the past I
Nils Breunese (Lemonbit) írta:
Sándor Fehér wrote:
Andy Lubel írta:
Have you tried: Trac + Subversion
No, but I had a look onto Trac. I need not another SCM but I would
like to intergate subversion and otrs.
Sorry I scrambled that.
Trac is not another SCM. Subversion is the SCM, Trac
) in
tortoisesvn and see the affected files by the commit in mantis.
Now I'm looking for the same functionalty in otrs.
Thanks in advance.
Sandor
--
Üdvözlettel/Kind Regards, Fehér Sándor
...Fehér Sándor...---Sandor Feher
fejlesztési vezető --- development manager
ne pas divulguer son
contenu et de le supprimer de votre système. Merci.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sándor Fehér
Sent: August 29, 2007 5:01 PM
To: otrs@otrs.org
Subject: [otrs] Charset problem at Agent LDAP synchronization
Hi
Hi,
There is a small but annoying problem in 2.2.2 Here is my scenario:
The otrs box uses utf8 as default charset. It connects to an oracle 10g
database uses EE8MSWIN1250 charset.
My problem is that the Agent users' data got converted in bad format.
The customers data get synchronized
Sándor Fehér írta:
Some additional info. I downgraded to 2.1.6 and it works fine with that.
Here is the relevant part of my Config.pm
# $DIBI$
$Self-{'SystemID'} = 10;
$Self-{'SecureMode'} = 1;
$Self-{'Organization'} = 'Blue System ';
$Self-{'LogModule::LogFile'} = '/opt/otrs/var
for the poor prior post, again its early here :)
Have Fun.
Greg Horne
geh
gehorne
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Sándor Fehér
Sent: Thursday, July 12, 2007 2:00 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] LDAP auth
,
'var', '', 0 ],
[ 'UserComment','Comment','description', 1, 0,
'var', '', 0 ],
],
};
-Original Message-
*From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Behalf Of *Sándor Fehér
*Sent:* Thursday, July 12, 2007 8:36 AM
*To:* User
in the day so if anyone has any suggestions.
Thanks in advance.
Sandor
Thanks
GEH
-Original Message-
*From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Behalf Of *Sándor Fehér
*Sent:* Thursday, July 12, 2007 9:29 AM
*To:* User questions and discussions about
Sándor Fehér írta:
Some additions. I added user sfeher in OTRS. Then I could log in using
LDAP authentication. But userdata synchronization did not perform (I
changed givenName in LDAP but nothing changed in OTRS). I saw an LDAP
related issue in Bugzilla. It might be similar problem than mine
::Registry::handler (v1.99) Line: 30
--
Üdvözlettel, Fehér Sándor
...Fehér Sándor...---Sandor Feher
fejlesztési vezető --- development manager
Blue System Kft. --- Blue System Ltd.
mailto:[EMAIL PROTECTED] http://www.bluesystem.hu
purposes (10g Express) if
it would help you.
Regards., Sandor
--
Üdvözlettel, Fehér Sándor
...Fehér Sándor...---Sandor Feher
fejlesztési vezető --- development manager
Blue System Kft. --- Blue System Ltd.
mailto:[EMAIL
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