Re: [otrs] KIX4OTRS

Hi Josu, Have a look here http://www.cape-it.de/en/service-management-system-kix4otrs-eng.html. Regards -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Josu Lazkano Sent: Donnerstag, 15. Januar 2015 10:26 To: otrs@otrs.org Subject: [otrs] KIX

Re: [otrs] Client includes multiple queue email addresses in email; only goes to one

I have finally received 5 messages in my otrs system. My HOST/USERNAME can now fetch without an error when click fetch mail, but other messages sent were not received. On Wed, Apr 30, 2014 at 3:28 PM, Gerald Young wrote: > ​> If I am indeed set up this way (each mailbox is fetched independently

Re: [otrs] Can send but cannot recieve mail.

I have just opened up a can of worms because I've > never seen this brought up like this before. This idea is not one to > approach lightly, and if you're new to OTRS, the official word is to fetch > mail from a server. Anything else requires development. > > > On Sat, A

Re: [otrs] Client includes multiple queue email addresses in email; only goes to one

I have looked at that and read on otrs portal about that but still no way. when I clicked "fetch mail" under "RUN NOW" it gives me an error "Error Message: POP3: Auth for user itsupp...@m.com.lr/mail.m.com.lr failed!". while reading on the internet I understand that installing POP3 secure P

Re: [otrs] Can send but cannot recieve mail.

server allows connection. > > 3) You're able to press Fetch Mail and it retrieves but not scheduled > fetch. http://forums.otterhub.org/viewtopic.php?f=61&t=13793 might have > some clues > > http://catb.org/~esr/faqs/smart-questions.html#before > > > On Sat, A

Re: [otrs] Can send but cannot recieve mail.

that address in the otrs system but can't. pls give me directions and solutions in recieving outlook mail comming in my system. note Windows 7 platform. On Sat, Apr 26, 2014 at 4:45 PM, Cyril Thomas Jones < cyrijthomas2...@gmail.com> wrote: > thanks bos, i will try and get bac

Re: [otrs] Can send but cannot recieve mail.

tempting to use it. > > Lawrence > > > ----- Original Message - > From: Cyril Thomas Jones > To: otrs@otrs.org > Sent: 04/26/2014 8:06 > Subject: [otrs] Can send but cannot recieve mail. > > > I can send mail to any of my workmate through otrs > but cant recieve m

[otrs] Fwd: Can send but cannot recieve mail.

-- Forwarded message -- From: Cyril Thomas Jones Date: Sat, Apr 26, 2014 at 12:06 PM Subject: Can send but cannot recieve mail. To: otrs@otrs.org I can send mail to any of my workmate through otrs but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound and inbound

[otrs] Can send but cannot recieve mail.

I can send mail to any of my workmate through otrs but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound and inbound both set to port 25. my outlook is showing me that the message is sent. - OTRS mailing list: otrs

Re: [otrs] Disable automatic customer assignment

alid customer-number with PostMaster Filter. - Thomas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] PATCH/QuickFix: TicketNumber in new email ticket body

hi list after not finding a way to include the TicketNumber into the mail body of a new email ticket, i've created a patch. It replaces in the mail body. signature does not work, as it gets repalced by "-" too. - Thomas --- otrs.orig/Kernel/Modules/AgentTicketEmail.pm.orig

Re: [otrs] ticket number in new mail ticket

Am Wed, 06 Jun 2012 10:57:49 +0200 schrieb Roy Kaldung: > On Jun 6, 2012, at 9:33 AM, Thomas Mueller > wrote: > >> hi list >> >> I'm trying to add the TicketNumber to the signature or mailbody of a >> new mail ticket. >> >> If opening the new

[otrs] ticket number in new mail ticket

it unevaluated. Is it somehow possible to have the ticket number in the signature or mailbody of a new mail ticket? - Thomas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To un

Re: [otrs] login using ldap

tion to fix the issue. > maybe: http://bugs.otrs.org/show_bug.cgi?id=8227 - Thomas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] website otrs.org no more reachable without www prefix

seems either they fixed it or there was some stale dns entry (or cache of the old page or whatever). works now. :) - Thomas Am Tue, 28 Feb 2012 18:26:15 +0200 schrieb Muhammad El-Sergani: > Works fine here. > > Thanks //M > > > > On Tue, Feb 28, 2012 at 5:50 PM, T

[otrs] website otrs.org no more reachable without www prefix

hi noticed http://otrs.org is not working anymore. you need to enter http:// www.otrs.org. maybe this change was not inteded? - Thomas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

Re: [otrs] Customers creates by postmaster not seen in AdminCustomerUser

Hi, Here is a patch to create a customerUser if it does not already exist, so that it appears in the customers list and can be edited afterwards. Cheers, Thomas On Wed, Nov 2, 2011 at 7:32 PM, Carlos Andrés Gallego Arboleda < carlos.gall...@itconsultores.com.co> wrote: > Hi Thomas,

[otrs] Customers creates by postmaster not seen in AdminCustomerUser

ation. What am I doing wrong ? Thanks, Thomas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Back Up???

Hello, currently i am using OTRS 2.4.7.it sounds good.only thing is i dont no how to take backup of this.can any one help me please. -- Regards, *JOSEPH THOMAS *| Associate Network Administrator - OTRS mailing list

[otrs] Back Up and Restore??

Dear Team, i want to do the back up and restore of OTRS that installed in Windows Server 2008. its very urgent pls help me soon. -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail

[otrs] Back Up and Restore??

Hai, can any one help me. i want to do the back up and restore of OTRS that installed in Windows Server 2008. It will be very helpfull for me. -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://li

[otrs] Help Me please...

*Hi All, * * I am not getting any agent notification on new ticket creation. How can I **configure it?* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://list

[otrs] Help Me please...

Dear Team, we have a set of customers and i want to manage those customers in a group. how can it b possible? when i click this link..[ Customer Users <-> Groups] im getting a message like this, Warning: Sorry, fea

[otrs] Help Me please...

Dear Team, i have a problem with email configuration.when i run my postmaster mail account, i hav a problem.Here im attaching the print screen of that issue.Pls Help Me...soon <>- OTRS mailing list: otrs - Webpage:

[otrs] email configuration?????

Dear Team, How do I configure email send and receive on the OTRS system running on a windows server 2008? Help me .pls give the certain steps that i want to do in otrs. - OTRS mailing list: otrs - Web

[otrs] Help Me please...

Dear Team, How can i access OTRS from internet? please give the certain steps that i want to do in OTRS? -- Regards, *JOSEPH THOMAS* *M*: +91 98954 02696 |* * | *F*: +91 484 4060806 | www.suyati.com <>

[otrs] Help Me please...

Dear team, i have certain things to do in OTRS, please help me If the administrator or agent is not logged in and a customer is send a queue, they must get an update through an e-mail which we set.How can it be possible? Please give me that certain steps that

Re: [otrs] Fwd: Error message

restart OTRS services, and try again. > > On Thu, Aug 26, 2010 at 12:04 PM, Joseph Thomas wrote: > >> >> >> >> -- Forwarded message -- >> From: Joseph Thomas >> Date: Thu, Aug 26, 2010 at 3:35 PM >> Subject: Re: [otrs] Regarding OTRS supp

[otrs] Fwd: Error message

-- Forwarded message -- From: Joseph Thomas Date: Thu, Aug 26, 2010 at 3:35 PM Subject: Re: [otrs] Regarding OTRS support to windows 2003 and 2008 To: otrs@otrs.org Dear team, i can't install OTRS on windows server 2008 32 bit. there is an error message&

Re: [otrs] Regarding OTRS support to windows 2003 and 2008

Dear team, i can't install OTRS on windows server 2008 32 bit. there is an error message" HTTP Error 404.0 - Not Found". can u pls help me immediatly. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Regarding OTRS support to windows 2003 and 2008

Dear team, 1. pls help me to find whether otr s can be use with 64 bit windows server 2003? 2. if i installed OTRS in my server 2003 and integrated with the Active Directory,is it possible to upgrade my server to 2008? pls reply soon... im waiting for the respons

[otrs] Disabling CC-field when composing a reply (sysconfig doesn't work)

ViewCompose at Ticket::Frontend::ComposeExcludeCcRecipients) How to disable this? Is there a solution yet? Thanks in advance & best regards, Thomas Lutz - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] POP3s on Windows

Hi, Installed version 2.4.1 on Windows + would like to use a POP3s PostMaster Mail Account. But it's not available, altough "POP3S.pm" is there. Any hint what to do? Thanks in advance for help, Thomas ---

[otrs] NET::LDAP usage

ions: Framework -> Frontend::Customer::Auth)" doesn't work + produces an "Internal Server Error" (Undefined subroutine &Kernel::Config::Load called at C:/PROGRA~1/OTRS/OTRS//Kernel/Config/Defaults.pm line 2145). What am I missin

[otrs] add the note in customers notification on state update

Hi, I want to show the note in the mail notification to the customers when the status change. I know but it send the last customer note, what is to send the note of the ticket when a ticket change os status ? Thank you, Samuel.

Re: [otrs] Changing Default view to a particular queue for an agent

Hi, Go to Admin => SysConfig => Search for 'Status View' The result will be: 'Frontend::Agent::ModuleRegistration' Next, locate 'Frontend::Module###AgentTicketStatusView:' and enable it. In hope it help Samuel. De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la

Re: [otrs] HELP - Move notification email

Hi, In admin -> Queue select "No" at "Customer Move Notify" for each your queues. (in hope its help) Samuel. 2009/6/19 Daniel Tangen - Trigcom AS > Hi, > > > > When I move a ticket into another queue a notification is sent to the > customer database email address. Is it possible to change thi

Re: [otrs] disable Pending date field

t; Ticket -> Frontend::Agent::Ticket::ViewNote and change them back. > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > > On Fri, Jun 19, 2009 at 10:00, samuel THOMAS wrote: > > Hi, >

Re: [otrs] disable Pending date field

riority. Go to Admin > SysConfig > > Ticket -> Frontend::Agent::Ticket::ViewNote and change them back. > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > > On Fri, Jun 19, 2009 at 10:00

[otrs] disable Pending date field

Hi, How to disable the Pending date in the page to add Note, I want to have the same fields that in the demo : http://demo.otrs.org/otrs/index.pl?Action=AgentTicketNote&TicketID=116827 But I have three fields more ("Pending date", "state" and "priority"), how to disable them ? I have change somet

Re: [otrs] notify customer on agent followup

understand :) Thank you, Samuel. 2009/6/18 Shawn Beasley > Hi Samuel, > > On 17.06.2009, at 12:45, samuel THOMAS wrote: > > Hello, >> >> I need to notify customers when an agent make a follow up on his ticket. >> How can i do this please ? >> > >

Re: [otrs] ACL is it Possible?

Hi, I don't the solution for your fisrt question but i'm intersted :) To restrict customer from creating tickets in particular queue, you just have to select the queue that you want your customer can chose here (via sysconfig) : Ticket -> Frontend::Customer::Ticket::ViewNew -> CustomerPanelOwnSele

Re: [otrs] Create tickets between agents

er directly. > > I don't know if Ticket::AgentCanBeCustomer in sysconfig is related > (core::Ticket) > > > > On Thu, Jun 18, 2009 at 2:14 PM, samuel THOMAS wrote: > >> Hello, >> >> We need to create ticket between agent. >> What doing to be able to s

[otrs] Create tickets between agents

Hello, We need to create ticket between agent. What doing to be able to select agent from the dropdownlist when creating a new ticket ? Thank you, Samuel. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://list

Re: [otrs] notify customer on agent followup

Ok, Thank you for your help, I'll try to see if i can do something this week. If you or others have some informations, some links , i'll be intersting to receive them ;) Thank you all, Samuel. - OTRS mailing list: otrs - Webpage:

Re: [otrs] Creating a template issue

Have you change the defaultTheme ? In sysconfig : Framework -> Core -> DefaultTheme : put the name of your theme To create your own theme : Create a diretory in /Kernel/Output/HTML/ and copy and copy all files, that you like to change, from Kernel/Output/HTML/Standard into the new folder To put it

Re: [otrs] notify customer on agent followup

rk was put aside a > little and is still not finished. If someone on the list have another easier > idea on how to do this, I also would like to hear. Mauricio. > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *samuel THOMAS > *Sent:* qua

[otrs] notify customer on agent followup

Hello, I need to notify customers when an agent make a follow up on his ticket. How can i do this please ? Thank you, Samuel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To u

[otrs] Show last article in Queue view

d not find any clues, except that the question is asked serveral times... for example: http://lists.otrs.org/pipermail/otrs/2007-February/017778.html Anybody any suggestions? Kind regards, Thomas Wouters ___ OTRS mailing list: otrs - Web

[otrs] OTRS-ITSM & Topology/Inventory

automatically populate the CMDB? Any info is greatly appreciated Cheers Thomas ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] onchange submit in free text form otrs 2.3.1

, why the page, where I can change the ticket type[1] does a page reload each time I change the ticket type in the select box. What is this for? If I do not need it, how can I disable it to save the unnecessary pageload? [1] index.pl?Action=AgentTicketFreeText&TicketID=2 Thank you, -- Thomas

Re: [otrs] SSO

cryptic log, no log, dns issues, clock-drift issues, etc). some readings: http://support.microsoft.com/kb/555092 http://modauthkerb.sourceforge.net/ http://doc.otrs.org/2.2/en/html/x1641.html#agent-auth-backend-httpbasic http://tldp.org/HOWTO/Kerberos-Infrastructure-HOWTO/

Re: [otrs] SSO

hi sam I'd like to hear from anyone who has *actually setup* SSO (windows 200x domain) with OTRS ? i've done that with apache's mod_auth_kerb and otrs set to "basic auth". OTRS server is a debian box. - Thomas __

[otrs] ignoring email messages

::Run] Set param 'X-OTRS-Ignore' to 'yes' (Message-ID: <[EMAIL PROTECTED]>) Jan 9 02:06:02 SIJN-Q02 OTRS-PM3-1[7949]: [Notice][Kernel::System::PostMaster::Run] Ignored Email (From: Thomas Wouters <[EMAIL PROTECTED]>, Message-ID: <[EMAIL PROTECTED]>) be

[otrs] Internal Tickets: Agents should occasionally act as customers, too

force customer.pl to use the agent user DB as authentification backend? We use OTRS 2.2.4 on RHEL with PostgreSQL. As authentification backend for autentification of customers and agents we use the internal DB of OTRS. With kind regards: Thomas ___ OTRS

AW: [otrs] [Error][Kernel::System::Email::SMTP::Send][127]Can'tconnect to host: Bad file descriptor!

an be sent! Freundliche Grüße i. A. Thomas Büchling Praktikant / IT-Services Tel +49 (0)561/ 4991 -125 Fax +49 (0)561/ 4991 -93125 [EMAIL PROTECTED] http://www.rudolph-log.de http://www.logeon.net -- Rudolph Logistik Gruppe --

AW: [otrs] [Error][Kernel::System::Email::SMTP::Send][127]Can'tconnect to host: Bad file descriptor!

::System::Email::SMTP::Send][127]Can'tconnect to host: Bad file descriptor! On Do, Okt 11 2007, Buechling, Thomas wrote: > I updated from OTRS 2.2.2 to 2.2.3 ( Windows, ITSM 1.0.3 ) and moved > to another host and everything works fine, but i can not send any more > emails! Fetching em

[otrs] [Error][Kernel::System::Email::SMTP::Send][127] Can'tconnect to host: Bad file descriptor!

::AuthUser: myuser SendmailModule::AuthPassword: mypassword Any Ideas!?? Seemed to happed tom some people with the new Version, but i could not find any solution! Thank You! Freundliche Grüße i. A. Thomas Büchling Praktikant / IT-Services Tel +49 (0)561/ 4991 -125 Fax +49 (0)561/ 4

[otrs] [Error][Kernel::System::Email::SMTP::Send][127] Can't connect to host: Bad file descriptor!

er: myuser SendmailModule::AuthPassword: mypassword Any Ideas!?? Seemed to happed tom some people with the new Version, but i could not find any solution! Thank You! Freundliche Grüße i. A. Thomas Büchling Praktikant / IT-Services Tel +49 (0)561/ 4991 -125 Fax +49 (0)561/ 4

[otrs] different unlock times for different priorities

ot;WorkingTime" does not seem to be the right Option.. I could use TicketPendingTimeOlderMinutes => 10, or TicketCreateTimeOlderMinutes => 60, but TicketWorkingTimeOlderMinutes does not seem to work: All locked Tickets get unlocked and the Notification is sent. What's the ri

[otrs] Windows-Installation: Perl-Modules

pan, create a makefile.. but i can not compile it > under windows, because syslog.h is missing and i can not find it at any > compiler..I also this this is very linux-specific.. and not available for > windows!? > I also tried to copy Syslog.pm from different locations, but that does not

AW: [otrs] Re: otrs.org down

no the server was down the whole morning.. and i didn't receice mails form the mailing list for about 20 hours... -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von Markus Nagel Gesendet: Freitag, 21. September 2007 11:37 An: otrs@otrs.org Betreff: [otr

AW: [otrs] Standard Types and Queues

:[EMAIL PROTECTED] Auftrag von Buechling, Thomas Gesendet: Montag, 17. September 2007 15:32 An: User questions and discussions about OTRS.org Betreff: AW: [otrs] Standard Types and Queues Hey! i have now modified the code.. For those who don't knwo where to do that: in the .dtl-File th

AW: [otrs] Standard Types and Queues

t to avoid adding "-" entry. Maybe it's the same for you. If you find a solution or modify the code, I will be interested by your final resolution :) Thanks. BR, Laurent MINOST Le mercredi 12 septembre 2007 à 13:07 +0200, Buechling, Thomas a écrit : Hallo! i want t

AW: [otrs] customer webinterface queue selection

I think you have to put each user into a separate group and give the group only access rights to one queue. Then the Customers should only see their Queues -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von Pascal Rebsamen Gesendet: Donnerstag, 13. Sept

[otrs] Standard Types and Queues

ight Queue. Is there a way set Standard Values for those Fileds? I cant find Anything in Sysconfig... Thank You! Freundliche Grüße i. A. Thomas Büchling Praktikant / IT-Services Tel +49 (0)561/ 4991 -125 Fax +49 (0)561/ 4991 -93125 [EMAIL PROTECTED] http://www.rudolph-log.de <h

[otrs] define Customer Data Fields in Config.pm

;Kernel::System::CustomerUser::DB', Can you help me? Thank You! Freundliche Grüße i. A. Thomas Büchling Praktikant / IT-Services Tel +49 (0)561/ 4991 -125 Fax +49 (0)561/ 4991 -93125 [EMAIL PROTECTED] http://www.rudolph-log.de http://www.logeon.net -

AW: [otrs] Colour of Ticket View

enstag, 11. September 2007 10:25 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Colour of Ticket View Got to modify the following file otrs/Kernel/Output/HTML/Standard/css.dtl lines starting with .PriorityID- - Original Message - From: "Buechling, Thomas" &l

[otrs] Problems getting OTRS to fetch from POP3

i know the password and username is the right ones because i an login from the web mail with that same data i gave OTRS. Is there a way to enable some more debug, maybe the error messge from the POP3 says that i cant login ? -- Hilsen Thomas Kristensen CS-Hosting

[otrs] Problems getting OTRS to fetch from POP3

i know the password and username is the right ones because i an login from the web mail with that same data i gave OTRS. Is there a way to enable some more debug, maybe the error messge from the POP3 says that i cant login ? -- Hilsen Thomas Kristensen CS-Hosting

[otrs] billing modules

Guys, is there have anyone wrote any billing module for account department to create invoice in otrs? Thanks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi

[otrs] Message: Need ArticleTypeID

--- I can't seem to find out what's wrong with my installation. If any of you do, any help would be very appreciated as this system serves some 20 support users and thousands of end-users. Kind Regards Thomas Vådahl Broadband Engineer NTE

AW: RE: [otrs] Truncated upload

Hello Luca, Have you checked the attachments in the file system under /OTRS_HOME/var/article ? We have seen this some problems with strange names of the attachments, like Ü Regards Thomas -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von

[otrs] customer organisation

, -- -- Thomas Minor Development Niggemann Innovations GmbH Hauptsitz: Heinrich-Hertz-Str. 4, 59423 Unna Geschäftsführer: Olaf Niggemann Amtsgericht Hamm, HRB 3966 Fon : +49 (2303) 96 601 - 451 Fax : +49 (2303) 96 601 - 99 451 http

AW: [otrs] New ticket notification in cell phone as SMS

Hi, We are using this with an email to sms-gw from our mobile provider. Hope this helps Thomas -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von BipinDas Gesendet: Donnerstag, 19. Oktober 2006 16:10 An: User questions and discussions about

RE: [otrs] Unsubscribe

he mail address above... -- Kind regards Thomas Voigt     From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume RehmSent: Tuesday, October 10, 2006 2:33 PMTo: User questions and discussions about OTRS.orgSubject: [otrs] Unsubscribe Hi list,I would unsuscri

[otrs] Mail Envelope-From built from localpart+extension@

like this). So my question: Is it possible to set such kind of Envelope-From and dispatch or filter by the address extension in case the subject doesn't contain a valid ticketnumber? Any help appreciated :-) Cheers, Thomas pgpTaahOGl88Z.pgp Description: PGP signature

Re: [otrs] URL forwarding HOWTO

a simple http refresh in an index.html at support.somehost.com, setup > an apache redirect in httpd.conf, use .htaccess, use a frame... The > possibilities are endless. :o) > > Nils Breunese. the simplest way should be the http redirect: OTRS makes fun http://support.somehost.c

[otrs] AW: Change the length of Ticket ID

Title: Nachricht Hi,   have a look at the configs for Ticket::NumberGenerator and Ticket::Hook . If there is no satisfiying method to generate the ticket number, you may write our own module as in and /opt/otrs/Kernel/System/Ticket/Number.   Thomas -Ursprüngliche Nachricht-Von

Re: [otrs] Could not group the customers

Hello, we're evaluating OTRS for our company. We have about 30 "agents" who would use OTRS if it is implemented. We need one specific feature though ,and I' not sure if OTRS has it. We have a few hundred "pro" customers, and those pro-customers each have their own support agent which they always e

[otrs] Problem with OTRS mails in Eudora

Hello, we're currently testing OTRS in our company. It works fine, except that only Eudora displays mails from the OTRS system incorrectly. Outlook, Evolution & Thunderbird do fine. Eudora doesn't print any newlines, the whole e-mail is one single line. There's absolutely no option in Eudora which

AW: [otrs] second OTRS database

://otrs.mycompany.com/otrs1/index.pl  $Self->{'Database'} = 'otrs1';   $Self->{'SystemID'} = 10;e.g OTRS2 http://otrs.mycompany.com/otrs2/index.pl  $Self->{'Database'} = 'otrs2';   $Self->{'SystemID'} = 20;   This works for use quite well

Re: [otrs] Reopening tickets

The only way i could reopen an ticket was forwarding the message to my self and putting the status on "open" but there should be a beter way? right? Thomas Jason Loven wrote: What’s the best method for reopening a ticket? I don’t want notifications sent anywhere I just want the

AW: [otrs] Delete old closed tickets

Hi, We have a GenericAgent.pm, which will do this für the create date. IMHO the easied way would be to add the changes to support TicketChangeTime or use TicketFreeTime Regards Thomas ... 'delete-old-ML' => { # get all tickets with these properties Queue =&g

RE: [otrs] LDAP Alias authentication

Would it not be better to use the LDAP Group check to verify if a user is allowed Agent access etc? As long as you use Open LDAP this should work fine. (Won't work with Active Directory). Check the manual for : $Self->{'AuthModule::LDAP::GroupDN'} Thomas -Original

RE: [otrs] Populating OTRS

There's a howto in the 1.3 documentation which describes the AD integration  http://doc.otrs.org/1.3/en/html/ldap-integration.html#AEN870   Thomas From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin CarrellSent: Wednesday, March 08, 2006 10:45 AMTo: otrs@otrs.orgSu

RE: [otrs] Re: Attaching large files via Customer web interface.

on Apache and see if that can give you any clues. thomas -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Hill Sent: Wednesday, March 01, 2006 11:42 AM To: otrs@otrs.org Subject: [otrs] Re: Attaching large files via Customer web interface. Hi Thomas,

RE: [otrs] Attaching large files via Customer web interface.

Check the apache config setting for LimitRequestBody. This is the control mechanism in apache for the maximum size of any POST data. Default is 0 - which means no limits. Most likely, this is set to a 5 MB limit in httpd.conf on your web server. Regards, Thomas >-Original Mess

RE: [otrs] Ticketnumber reset after migration

/otrs/var/log/TicketCounter.log is the key. When you reinstall, this is reset to the default or deleted. So copy the old file from your Fedora system to the new installation. Thomas -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese

RE: [otrs] Customer email as ID

only tickets a @noemail.example.com or @noemail.example.com email address. That way if any mail is sent out to such an address, it is never delivered to anyone and you can use OTRS without customising it (if it is at all possible).   Regards, Thomas -Original Message-From: [EMAIL PROT

[otrs] hiding system autoresponds

Heyho, is it possible to hide all system autoresponds within a zoomed ticket, if "Ticket::Frontend::ZoomExpand:" is set to "Yes"? Haven't found a config option so far. Bye, Thomas pgpSTD4dsm8Dr.pgp Description: PGP signature ___

Re: [otrs] custom sorting of tickets

ms only allow you to specify a few > priority levels and then sort tickets by those levels. Is the kind of > custom sorting I'm looking for possible with OTRS? > -- > sarah adams > web developer & programmer > portfolio: http://sarah.desig

Re: [otrs] altering a table

On 01/02/06, Nils Breunese (Lemonbit Internet) <[EMAIL PROTECTED]> wrote: > Thomas Wills: > > > On 01/02/06, Koning, Rene <[EMAIL PROTECTED]> wrote: > > > >> The syntax is 'ALTER TABLE customer_user ADD afdeling VARCHAR > >> (200); ' - >

Re: [otrs] altering a table

On 01/02/06, Koning, Rene <[EMAIL PROTECTED]> wrote: > The syntax is 'ALTER TABLE customer_user ADD afdeling VARCHAR (200); ' - > the problem is which tool or program do I use to add the column and where or > how do I start it?? You need a MySQL client such as http://www.mysqlfront.de/ or a web-

Re: [otrs] bug in 2.0.4 ?

nope your right! i have the same thing ;-) just sumitted a bug: http://bugs.otrs.org/show_bug.cgi?id=1086 Good luck Evgeniy schreef: Hello all, otrs 2.0.4 When I open phone or email ticket, I can set priority of it and next state of ticket. But if I wrote part o

RE: AW: [otrs] Receiving emails via POP3 accounts

o add the postmaster.pl script as a scheduled job at whatever interval you need. This is done using the Scheduled tasks icon from the Control Panel. Regards, Thomas -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Oliver Buckie Sent: Monday, January 23, 20

RE: [otrs] Moving from DB tol file storage for attachments

Thanks Björn, That did the trick. Thomas -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Björn Wiberg Sent: Friday, January 20, 2006 3:18 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Moving from DB tol file storage for

[otrs] Moving from DB tol file storage for attachments

he Do I need to change or add other settings to force all attachments to be dumped to FS rather than DB? Regards, Thomas DISCLAIMER: This message contains information that may be privileged or confidential and is the property of the Roxar Group. It is intended only for the person to whom

[otrs] 2.0.4 No Escalation after DBUpdate?

Hi, We are doing an update from 1.3.2 to 2.0.4 and noticed on the test-system with the old DB, that old open tickets are no longer escalating. Is this intended to work so, or have we done some mistakes? Regards Thomas ___ OTRS mailing list: otrs

Re: [otrs] Changing "Ticket#" to something else on the Subject line?

you should add the $Self->{'Ticket::Hook'} = 'Ticket#'; line (with a replaced Ticket# in the Kerel/Config/Config.pm file! this over writes the default values. Thomas Torgeir Vidnes wrote: This can be changed in the file Kernel/Config/Files/ZZZAAuto.pm

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