Re: [otrs] [5.0.0.beta1] How to create customers with otrs.Console.pl?

Nils Leideck écrit : > > On 06 Aug 2015, at 10:14, Marc Baudoin wrote: > > > I'm testing version 5.0.0.beta1 and i've noticed, if I'm not > > mistaken, that otrs.Console.pl can't create customers. There's > > an Admin::CustomerUser::Add com

[otrs] [5.0.0.beta1] How to create customers with otrs.Console.pl?

Hi, I'm testing version 5.0.0.beta1 and i've noticed, if I'm not mistaken, that otrs.Console.pl can't create customers. There's an Admin::CustomerUser::Add command but no Admin::Customer::Add. Am I right? Is it possible/planned to add it (I can try to contribute the c

[otrs] Option -g of otrs.AddCustomerUser.pl ignored?

Hi, Looking at the source code for otrs.AddCustomerUser.pl, it seems option -g (that's supposed to put the user in the specified group) is not used and thus doesn't put the user in the desired group. Am I right? -- Marc Baudoin adjoint du responsable du service opérations Wi

Re: [otrs] Otrs Slow Response/lockup

Hi Dennis, Whats the value for innodb_log_file_size in your MySQL? Marc Am 26.02.15 um 19:17 schrieb Ritchie, Dennis: Approximately every 2 days, I have to restart Apache and OTRS on my Centos 6.6, Mysql 5.6.16, Perl 5.10.1, and OTRS 4.03System: This is due to the following: When I open

Re: [otrs] Otrs Slow Response/lockup

RS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- -- Marc Bonsels Research & Development OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49

[otrs] Web Service, SOAP version and OTRS as requestor

ort/HTTP/SOAP.pm, but I am really doubtful that is the best way to go about solving this issue. Is the SOAP version used by a Web Service configurable somehow and I am just not seeing it? Marc DeTrano - OTRS mailing lis

Re: [otrs] Preventing ticket close on specific ticket type

Hi Stephan, I think you could use ACLs to do this: http://doc.otrs.org/3.0/en/html/acl.html. With ACLs, you can allow or disallow certain things for tickets with certain states for example. HTH, Marc Am 17.05.13 13:34, schrieb Stephan Lang: Hello, I’ve created different ticket types and

[otrs] OTRS Webservice Interface

: * Are there existing OTRS-jabberbots? * Are there programming examples for fetching OTRS ticket infos in python or perl? * Where do i get detailed information about the OTRS-webservice-interfaces? * Do you have other suggestions? Regards Marc

Re: [otrs] Can't create new queues after update from 2.2.8 to 3.0.11

Am 06.01.12 16:32, schrieb Marc Balmer: > Hi > > I more or less successfully update our OTRS installation from 2.2.8 to > 3.0.11 and almost everything seems to work and we all love the new look > and feel. > > However, when creating a new queue, we get an SQL error: >

[otrs] Can't create new queues after update from 2.2.8 to 3.0.11

being used by OTRS does _not_ set that column in the insert statement above. So the DB is right to yell at us here. Is that rather a bug in the code or should the column "move_notify" have been dropped during the upgrade? Thanks for any hin

Re: [otrs] Ticket pending date

Ravi, Pending date is stored as timestamp in column 'until_time' in ticket table. HTH. Regards, Marc Am 08.07.11 07:47, schrieb ravi shanker: > Hi all, > > Need database field where ticket pending date(phone ticket) is stored.

Re: [otrs] Problem setting default customer skin

go" within your skin-config like this: The logo shown in the header of the customer interface. The URL to the image must be a relative URL to the skin image directory. Framework Frontend::Customer skins/Customer//img/.whatever 8px 25px 36px 150px HTH Regards, Marc Am 17.03.11

Re: [otrs] Fwd: OTRS-iphone can't change ticket owner

Hi! The next version of the app (including this bugfix) is planned for mid of march. Greets, Marc Am 24.02.2011 22:14, schrieb Luis "Vox" Garza: Thanks a lot...I'll be very happy once the update hits the app store...I can't stand the users' whinning here anymore

Re: [otrs] TimeAccounting via iPhone

Hi! At the moment, it is not possible to use any module (like TimeAccounting) with the iPhone App. Greets, Marc Am 13.02.2011 12:35, schrieb TechFan: Just wondering if it is possible to get to the TimeAccounting section while using an iPhone

Re: [otrs] How to hide tickets assigned to some else from my dashboard?

> You might want to be in "Tickets" section which is more personalized to you. Are you referring to "Queue" view? Here for me only new, unassigned tickets are displayed. I don't see tickets where I am owner and there are new responses from customers. --

[otrs] How to hide tickets assigned to some else from my dashboard?

With version 3.0.5, I'm seeing tickets in "New Tickets" as well as "Open Tickets" area, "My Queues", which are already assigned to other users (not default user 'OTRS admin'). Some of them are even locked by other users. How can they be hidden from

Re: [otrs] 3.0.4 -- corruption of attachments?

> We've already fixed it and the fix will be available in upcoming OTRS > 3.0.5 which will become available next Tuesday, if all is well. I can confirm that this works now, thanks! -- Best regards, Marc Strapetz = syntevo GmbH http://www.syntevo.com http://blog.syntevo

Re: [otrs] 3.0.4 -- corruption of attachments?

-- Best regards, Marc Strapetz = syntevo GmbH http://www.syntevo.com http://blog.syntevo.com On 13.01.2011 20:35, Ralf Hildebrandt wrote: > * Marc Strapetz : >>>> When forwarding an email with with one ZIP attachment (16307 bytes, >>>> exported from Th

Re: [otrs] 3.0.4 -- corruption of attachments?

>> * Marc Strapetz : >>>>> When forwarding an email with with one ZIP attachment (16307 bytes, >>>>> exported from Thunderbird), OTRS creates an email with two attachments >>>>> of the same name, (9997 bytes and 4443 bytes). Is this a known pro

Re: [otrs] 3.0.4 -- corruption of attachments?

o be split. I can forward the same email (received by an OTRS backup account) from my thunderbird over the same SMTP server without any problems. So I think it OTRS itself, not the SMTP server or any other place, where the split occurs. The problem is reproducible. -- Best regards,

[otrs] 3.0.4 -- corruption of attachments?

When forwarding an email with with one ZIP attachment (16307 bytes, exported from Thunderbird), OTRS creates an email with two attachments of the same name, (9997 bytes and 4443 bytes). Is this a known problem? Thanks! -- Best regards, Marc Strapetz = syntevo GmbH http

Re: [otrs] JSON interface (json.pl) missing

Hi Andy! You have to install the "iPhoneHandle" package on your OTRS system: ftp://ftp.otrs.org/pub/otrs/packages/iPhoneHandle-0.9.5.opm Greets, Marc Am 19.10.2010 09:52, schrieb Andy Wodfer: Hi all, Last week I got myself an iPhone 4 and was looking forward to start using the O

Re: [otrs] OTRS 3.0 - Wild Guess Release Date?

Hi Hans Petter, ITSM 3, which will be compatible with OTRS 3, is planned as a stable release for february 2011. The first beta will be available at the end of november 2010. Regards, Marc Am 26.08.2010 16:14, schrieb Hans Petter Holen: Hi Martin, Dec 1st is the target date for OTRS 3.0

[otrs] Requests for index.pl fail with error message "Illegal division by zero"

rong and how to fix it without cutting out bits of the ticket module? Regards, Marc - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/

Re: [otrs] Content-type application/json ...

Hi Kiffin, You are absolutely right, the content-type should be application/json. We will change this with the next version of OTRS. Greets, Marc Kiffin Gish schrieb: I noticed in the JSON requests that the content-type is set to text/plain. Shouldn't it be application/json? --

[otrs] Company infos in ticket view

Hi, I would like to add some custom company infos and display it in ticket view (colum right side). (for example, an url link to our sharepoint). How can I add some customized fields in databases and display it ? And how to display the company infos already in standard OTRS database (address

[otrs] Company infos display

Hi, I would like to have on right side in ticket view some infos about user's company (phone, adress and a link to another file (sharepoint with company general infos, for example). How can I do ? Thanks - OTRS mail

[otrs] Merged state

Hi, When I merge two tickets, everything is ok (mails, etc.) but I don't see no more the merged ticket in my queue If I search in customer's tickets I find it (assigned within my queue ).. What to do to show it in my queue as open state tickets ? Thanks, ? -

[otrs] SMTP send Exchange

Hi, I can receive through POP server of my exchange (SBS 2003) but no way to send. I've tried a lot of different configs, even with sendmail (no Exchange) I can't.. Does anyone have a clear explanation how to configure with Exchange to send through it ? (in french it's better J ) or with a

[otrs] noone can help me to migrate?

I let a message yesterday, looking for a freelancer who can help me (for small money) to update my old OTRS 1.3.2 to the newest version, with some customizations I have. Not a big deal, but I don't want to make any errors. please send mail to marc_at_mercator.net thanks,

Re: [otrs] Otrs 2.3.1 and ITSM modules

HI, Thanks for your reply. I've send a mail to this list Cordialement, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 [EMAIL PROTECTED] OBIANE 9 parc ariane - bâtiment gaïa - 78284 guyancourt cedex www.orange-business.com -Message d'origine- De : [EMAIL PROTECTE

[otrs] Otrs 2.3.1 and ITSM modules

TicketZoom.pm. This file was modified by ITSMTicket and use a function call AllLinkedObjects who don't exist in 2.3.1. I think ITSM 1.1.2 is not compatible with 2.3.1. Can someone confirm me that ? Cordialement, [cid:image003.jpg@01C8FC96.E065EFD0] Marc GUYARD Pôle Services Managés tel. +

[otrs] OTRS Link side-Bar

HI, I'm just update my otrs to 2.2.7 and ITSM to 1.1.2 Since this update, the link side-bar don't appear on a linked ticket. Do you know why ? Thanks by advance. Cordialement, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 [EMAIL PROTECTED] Network Integration Services, 9 p

[otrs] OTRS Link side-Bar

HI, I'm just update my otrs to 2.2.7 and ITSM to 1.1.2 Since this update, the link side-bar don't appear on a linked ticket. Do you know why ? Thanks by advance. Cordialement, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 [EMAIL PROTECTED] Network Integration Services, 9 p

[otrs] Patch for AgentBook

outes les personnes contenues dans ce groupOfUniqueName. Nous l'avons fait en php, car nous voulions patcher le moins possible otrs pour pouvoir le maintenir au mieux. Vous trouverez le patch ainsi que la page php en pièce jointe. Cordialement, [cid:image003.jpg@01C88609.CED0B0B0] M

[otrs] Auto Responses to all email

Hi, I have search and not find any response. Do you know if it's possible to reply with a auto response to all email ( to, cc and Bcc ) ? Thanks by advance. Cordialement, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 [EMAIL PROTECTED] OBIANE 9 parc ariane - bâtiment gaïa -

[otrs] Default next ticket state on standart responses

Hi, I want to know if it's possible to specify the default "next ticket space" for a standart responses ? Thanks by advance. Regards, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 [EMAIL PROTECTED] OBIANE 9 parc ariane - bâtiment gaïa - 78284 guyancourt cedex www.oran

[otrs] reply to a ticket that is not hers

Hi, I want to know if it's possible to reply to a ticket that is not hers. In fact, we work in 24/24 7/7 and we need to update a ticket even if it is not ours (not locked on us). Do you know if it's possible to do that other than changing the owner of the ticket ? Thanks by adva

[otrs] OTRS Tag to show CustomerIDs

'CustomerIDs', 'businessCategory', 1, 0, 'var', '', 0 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ], #[ 'UserAddress','Address'

RE: [otrs] What is TicketFreeTime?

Hi, TicketFreeTime is like TicketFreeText but for a date. Cordialement, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 [EMAIL PROTECTED] OBIANE 9 parc ariane - bâtiment gaïa - 78284 guyancourt cedex www.orange-business.com -Message d'origine- De : [EMAIL PROTECTED] [m

RE: [otrs] variable array elements?

Hi, The 6 is the number of first line show. Do you know if it's possible to add a OTRS_* tag in a defaut text like Ticket::Frontend::AgentTicketClose###Body ? Cordialement, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 [EMAIL PROTECTED] OBIANE 9 parc ariane - bâtiment gaïa -

[otrs] Send email to notify customer that case is automaticly close by pending auto close

rdialement, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> OBIANE 9 parc ariane - bâtiment gaïa - 78284 guyancourt cedex www.orange-business.com <http://www.orange-business.com/> <><>__

[otrs] Change TicketType via interface

. Can you help me ? Thanks by advance. Cordialement, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> OBIANE 9 parc ariane - bâtiment gaïa - 78284 guyancourt cedex www.orange-business.com <http://www.orange-bus

[otrs] RE: Problem with otrs postmaster filter

Hi, Someone can help me please ? De : Guyard Marc Envoyé : jeudi 24 janvier 2008 12:35 À : 'otrs@otrs.org' Objet : Problem with otrs postmaster filter HI, I test a implementation of otrs in my services. I want to test the OTRS Postmaster f

[otrs] Problem with otrs postmaster filter

EMAIL PROTECTED]>) *** I think this match when i see that :-( But in my admin interface, when i look this case, the email is a email-external. When i look the email via the admin interface in plain text, i don't see a X-OTRS-* header. Can you help me please

Re: [otrs] Practical Examples... Locking?

ticket. Best, Marc Am 26.11.2007 um 22:24 schrieb Kris Jacobs: I have read and re-read the documentation available for OTRS @ http://doc.otrs.org I still do not understand what is meant by "locking" a ticket. I do not understand why a ticket would be locked, unlocked, or what

[otrs] Custom Reporting

something along those lines ? Kind Regards -- Marc Hultquist Network Administrator Destiny Electronic Commerce (Pty) Ltd Tel: +27 11 695 5500 Fax: +27 11 312 1246 E-Mail: [EMAIL PROTECTED] Web: http://www.e-destiny.co.za "Perfection is achieved, not when there is nothing more to add, but

AW: [otrs] more sort/order options for QueueView

Hi, we are also VERY interested in this. There have been some questions in the past regarding sorting but no one ever answered this. I think it is not possible at the moment. Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Petar Kazakov Gesendet: Montag, 22. Januar

Antwort: Re: [otrs] Move articles from database to filesystem

Hi Alex, [EMAIL PROTECTED] schrieb am 03.01.2007 06:45:41: > Hi Marc, > > Marc Redeker schrieb: > > > > Hello and a happy new year together, > > > > > > i changed the article storage from an MySQL database to Filesystem > > (ext3). So from now al

[otrs] Move articles from database to filesystem

reason is that customers often send us eMails with 150 uo to 400 jpeg images as simple attachements without using e.g. Zip. So we have to select every image in the ticket using "save target as". I'm running OTRS 2.0.4 with Apache 2.0.45 Mysql 4.0.24 on Debian. thanks in

[otrs] bulk check all messages

Hi, how can I check ALL message to use them then with the bulk-action feature with only ONE mouseclick? Right now, I have to check EVERY single message and then click on bulk-action. Is there a way to check all message at once? thanks, marc

Re: [otrs] Software error

Daniel Vesely wrote: Bryan Fullerton wrote: On 10/6/06, Daniel Vesely <[EMAIL PROTECTED]> wrote: after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got: Can't load link backend module Kernel::System::LinkObject::FAQ! at ../..//Kernel/System/LinkObject.pm line 149. yes i did - i us

Re: [otrs] permission problem with upload files

> Have you run ~otrs/bin/SetPermissions.sh with the appropriate > user/group arguments? yes, no success Can you just tell me WHICH directory for upload (I think the upload_cache, right?) and which permissions you have there? thanks, marc >

Re: [otrs] permission problem with upload files

On Wed, 4 Oct 2006 14:59:07 +0200, Philip Mark Donaghy wrote > Hi Marc, > > I wonder if this is not due to selinux. You could try to disable it > using this command. > > sudo /sbin/setenforce 0 I don´t have this file/command.. NO setenforce on my serve

[otrs] permission problem with upload files

I still have a permission problem when I want to attach a file and upload it. OTRS says: Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140. what permission should I put and where? I had moved OTRS to another server, therefore this problem came up. thanks, marc

Re: [otrs] Response BEFORE original message, not after

red it out, I had to change the position of:     #  $Self->{ResponseFormat} = '$Data{"Salutation"}  $Data{"OrigFrom"} $Text{"wrote"}:   $Data{"StdResponse"} $Data{"Signature"} $Data{"Body"} '; Thanks anyway, marc

[otrs] Response BEFORE original message, not after

? thanks, marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

Re: [otrs] Customer auth via 2, 3 ... n LDAP-servers

arams'} = { port => 636, timeout => 120, async => 0, version => 3, }; [snip] Regards, Marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscr

[otrs] still problems with file upload

I have still problems with file upload. When I want to attach a file and upload this, it tells me: Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140. HOW can I resolve this? Which directory/files have to be changed and which permissions? thanks, marc

Re: [otrs] Two Interface requests

On 15. Sep 2006, at 12:13 Uhr, Petitmermet Marc Roland wrote: 1. When I select a ticket via its checkbox I get a javascript confirmation box. I need to click this away. This increases the number of clicks required for batch editing by 100%. Especially when I select all Spam etc. this is a

RE: [otrs] Two Interface requests

is. you can disable the alert with the entry below in Config.pm: $Self->{FrontendBulkFeatureJavaScriptAlert} = 0; regards, marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http:/

Re: [Fwd: Re: [otrs] Watched tickets]

On 06. Sep 2006, at 22:38 Uhr, Marc Petitmermet wrote: On 06. Sep 2006, at 15:06 Uhr, Alexander Scholler wrote: Marc Petitmermet schrieb: I have activated the new feature of OTRS v2.1 "watched ticket". Thus, I get the additional display of currently 0 watched tickets. But how ca

Re: [Fwd: Re: [otrs] Watched tickets]

On 06. Sep 2006, at 15:06 Uhr, Alexander Scholler wrote: Marc Petitmermet schrieb: I have activated the new feature of OTRS v2.1 "watched ticket". Thus, I get the additional display of currently 0 watched tickets. But how can I sign a ticket to be watched? You need to "subscri

Re: [otrs] Watched tickets

Marc Petitmermet schrieb: I have activated the new feature of OTRS v2.1 "watched ticket". Thus, I get the additional display of currently 0 watched tickets. But how can I sign a ticket to be watched? You need to "subscribe" to it. When you zoom into a ticket you see

Re: [otrs] Watched tickets

I have activated the new feature of OTRS v2.1 "watched ticket". Thus, I get the additional display of currently 0 watched tickets. But how can I sign a ticket to be watched? You need to "subscribe" to it. When you zoom into a ticket you see the "subscribe" link

RE: [otrs] wanted: help to fix problem

> When is it the best time for you? >   > Tony Hi Tony, sorry, but found someone who helps me already. Thanks anyway, marc > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marc Herms > Sent: Saturday, September

RE: [otrs] wanted: help to fix problem

> Do I have direct access (ie ssh) to your server? yes, it´s my own server (housing) and I have SSH access. I can create you a login then... regards, marc > > Tony > > -Original Message- > From: "Marc Herms" <[EMAIL PROTECTED]> > To:

RE: [otrs] wanted: help to fix problem

On Fri, 1 Sep 2006 23:05:50 -0400, Tony Nguyen wrote > It should be easy. Most likely its a Sendmail issue. I can give you a hand on tuesday. I am flying to Germany on Tuesday, so unfortunately I don´t have time tuesday. Either monday or later the next week (thursday/friday). thanks, m

[otrs] can´t authorize e -mail problem

I have this problem: OTRS is running and all fine (besides not displaying images/icons, but I think I have to create another alias for this). However, it can NOT get e-mail. In the pop3 configurations, I have put in the correct username, host and password, but it keeps saying "auth failed"

Re: [otrs] Ticket Supervisor and Ticket Watcher

#x27; zoom view. It's just like some kind of bookmark to a specific ticket... The watcher feature is not yet documented or I did not find it. Regards, Marc smime.p7s Description: S/MIME cryptographic signature ___ OTRS mailing list: otrs

Re: [otrs] Ticket Supervisor and Ticket Watcher

I would like to know if anyone has implemented this functionality in the new beta and if you can then tell me how to go about implementing it. enable TicketWatcher: in /opt/otrs/Kernel/Config.pm add the following line: $Self->{'Ticket::Watcher'} = '1'; Regar

[otrs] CustomerGroupSupport / notifications

as any unwanted sideeffects? Marc --- InterfaceCustomer.pm.orig 2006-04-16 10:19:43.0 +0200 +++ InterfaceCustomer.pm2006-04-16 10:25:41.0 +0200 @@ -168,8 +168,8 @@ # -- # create common framework objects 3/3 # -- -$Self->{UserObject} = Kernel::System:

Re: [otrs] agents not receiving any new ticket notifications

Jerome Alet wrote: hoping this helps If it does not... can you confirm my Problem as described here? http://article.gmane.org/gmane.comp.otrs.user/10065 Marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

Re: [otrs] agents not receiving any new ticket notifications

? Marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

[otrs] CustomerGroupSupport: No Notification

anybody have an idea if that is an otrs bug or a configuration issue? thanks marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support

Re: [otrs] Notification about new tickets

On Wednesday 04 January 2006 10:36, Marc Grimme wrote: > Hello, > I'm using otrs 2.0.4 and have a question about notification of new tickets. > When I create a new ticket via Email and PostMasterPop3 fetches it, every > agent who is in the group of the queue the Email-Address

[otrs] Notification about new tickets

e found and no notification will be issued. But I cannot understand why agents will be notified when a customer creates a ticket via web and all agents will be notified otherwise. Or is this designed by concept and I just got something wrong or can I change that behaviour? Thanks for you help

RE: [otrs] re: the admin forgot to load "Kernel::Modules::AgentQu eueView"

Can I reload OTRS 1.3.2 over the top of the old 1.3.2?  I am concerned about he Database.  Would it act like an upgrade?         -Original Message- From: Marc Richardson [mailto:[EMAIL PROTECTED] Sent: Thursday, January 13, 2005 2:49 PM To: 'otrs@otrs.org' Subject:

[otrs] re: the admin forgot to load "Kernel::Modules::AgentQueueView"

I had an error in the AgentQueueView that I could not repair.  I downloaded anCVS copy of AgentQueueView and replaced the old one,  I now get the following error:   Perhaps the admin forgot to load "Kernel::Modules::AgentQueueView"     How do I force a reloading of the Kernel::Modules:

[otrs] Software error ---AgentQueueView.pm line 380

Param = @_;    my $QueueID = $Param{QueueID} || 0;# my @QueuesNew = @{$Param{Queues}};  Line 380    my $QueueIDOfMaxAge = $Param{QueueIDOfMaxAge} || -1;    my %AllQueues = %{$Param{AllQueues}};       Not what to do next?      

[otrs] bulk feature problems

o NOT work!! how come? thanks, marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

[otrs] date format in pending date

When I respond to a mail, I have the pending date at the end. However, the pending date is MM DD - hh:mm but I want to have it DD MM as I had it in the previous version. How can I do this? Where do I have the edit? thanks, marc ___ OTRS

[otrs] Usage of freetext fields in article table

article.freetext to store this information, or somebody have planned to use them in future releases.   Regards      Jean Marc Deliniere ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe

AW: [otrs] bulk action not working in 1.3b4

There are javascript errors with many Windows browsers. As far as I know - there is already an open bug request in your Bugzilla. Cheers, Marc -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Robert Kehl Gesendet: Montag, 13. September 2004 23

Re: [otrs] Phone call message truncated

Robert Kehl wrote: On Monday, August 30, 2004 9:38 PM Marc Tardif <[EMAIL PROTECTED]> wrote: I added a "Phone call" message to a ticket and my message looks like it's been truncated after 25 lines. I looked at all the buttons at the top of the page and none seem to expand wh

[otrs] Phone call message truncated

t got truncated too! Is this expected behavior? Is this configurable somewhere? -- Marc Tardif Sitepak (514) 866-8883 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.o

[otrs] Deleting all tickets from a single queue

messages. If there is no way of deleting all tickets from a single queue, is there an alternative way of managing JUNK messages? -- Marc Tardif Sitepak (514) 866-8883 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

[otrs] how to find out the agent's name?

hello, i've searched the defaults.pm but no luck so far. i need a unique identifier for the agent (a variable with the name or ID will do) which i can use in config.pm thanks, marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Ar

[otrs] resend reply

hello, what's the best way to resend a reply which was bounced due to a mistyped email address? idealistically we would need something like a "resend" button but that's obviously not missing. thanks, marc -- ___ OTRS mailing

[otrs] different response templates with different response styles

pending auto +'; but neither seem to do it. any input is appreciated. thanks, marc -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

[otrs] next ticket state default

hi there, when i compose an answer, the "next ticket state" is "open" by default. is there any way to default it to "pending" and determine a relative pending date? cheers, marc -- ___ OTRS mailing list: otrs - Webpage:

Re: [otrs] a couple of questions

hi, unfortunately this wouldn't do the trick. once a support incident is closed I would like to send the customer a mail with a link to a form (which deals with the quality of our support). so there is no "hook" or trigger where I could insert such a function? thanks, marc

[otrs] a couple of questions

ow can I do that? thanks in advance, marc -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

[otrs] search - print with longer lines

I want to print my searches, but the preview of the searches truncate the mails after about 20 lines. How can I adjust this so that when previewing my search results, I get more (30 or 40 lines) per mail? Thanks, Marc ___ OTRS mailing list: otrs

[otrs] Filtering - dispatching module question

Hi, I have read about the filtering/dispatching PostMaster module and added the following to my Config.pm: $Self->{DefaultCloseNoteText} = '-'; # # # added by Marc to delete/filter spam # # Job Name: 1-Match # (block/ignore all mails with Subject &

[otrs] FEATURE request

, I have to send them IMMEDIATELY! :-( - Filtering is not as easy as it could be. If there were some filter options, not only FROM, but also TO, this might help a lot!! Thanks, Marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] personal queue problems

I have created a "personal queue" for one user. When I log into another user, I find another "PersonalQueue" full of messages from another user!!! What can this be?? They belong to another user! Marc ___ OTRS mailing list:

[otrs] how to change user localhost as default

ls/tickets. If there is another/better manual out there besides the ones on otrs.org, please let me know! Thanks, Marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs

[otrs] need installation help!

days, just respond! :-) Thanks, marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => h

[otrs] Multi-Server question

didn't see? Cheers Marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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