Hi,
On 31.05.2010, at 08:47, Sune T. Tougaard wrote:
> Well, a week and a weekend more with only the upgraded installation doesn’t
> seem to bulk-delete as mentioned below.
> Can anyone then confirm (or deny) that the bulk-deleting in the log is
> supposed to happen after switching ArticleSear
t;StaticDB"?
--
/Sune T.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Sune
T. Tougaard
Sent: 26. maj 2010 08:22
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Deleting tickets after switching from runtimedb to sta
ticdb
I will try do
: 26. maj 2010 08:07
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Deleting tickets after switching from runtimedb to sta
ticdb
Thanks Nils,
I'm running on a Windows install, so i can't follow it to the letter, but
the database upgrade and migration scripts have
and discussions about OTRS.
Subject: Re: [otrs] Deleting tickets after switching from runtimedb to
staticdb
Hi,
On 25.05.2010, at 02:05, Sune T. Tougaard wrote:
I've been doing some upgrade tests on our OTRS installation, currently
running 2.2.4.
After upgrade to 2.4.7, and
Hi,
On 25.05.2010, at 02:05, Sune T. Tougaard wrote:
> I’ve been doing some upgrade tests on our OTRS installation, currently
> running 2.2.4.
>
> After upgrade to 2.4.7, and running the “Support Assessment” I noticed that
> the ArticleSearchIndex and IndexAccelerator should be set to “Static
Hi list,
I've been doing some upgrade tests on our OTRS installation, currently
running 2.2.4.
After upgrade to 2.4.7, and running the "Support Assessment" I noticed that
the ArticleSearchIndex and IndexAccelerator should be set to "StaticDB".
I did, and rebuilt the indexes as mentioned in
I created a special queue in which tickets contained within are deleted
should their status be set to 'Delete'.
Agents, with permissions, just move the ticket to that queue and forget it.
-
OTRS mailing list: otrs - Webpage: ht
Thanks David and Timothy, that's what I did and it works.
Other related question is the Postmaster filter which I can't get to work.
Is there a flag with which you can tell it that the text you enter is a
regular expression or how does it differentiate between RegExp and plain
text or do you h
! :)
From: David Holder [david.hol...@gmail.com]
Sent: Tuesday, September 29, 2009 5:38 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Deleting tickets
Hi,
You can use the generic agent to do this. Add a new Generic Agent from the
admin panel
Hi,
You can use the generic agent to do this. Add a new Generic Agent from the
admin panel, specify your parameters (Date, Customer etc) and down at the
bottom locate "Delete tickets:" and select "Yes". This will remove the
tickets physically from the DB.
Regards,
David
On Tue, Sep 29, 2009 at
Hello,
I wonder how tickets can be completely deleted form the system. I found no
such link in the ticket details.
Thanks
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
T
Hi swood,
The delete modlue, like the spam module, only moves tickets to a
selected queue and sets a status. The tickets are not deleted. To
delete tickets, please use the generic agent, as this is the only way
to permanently, and cleanly, remove tickets and all references to them
in the DB.
>
> The delete modlue, like the spam module, only moves tickets to a
> selected queue and sets a status. The tickets are not deleted. To
> delete tickets, please use the generic agent, as this is the only way
> to permanently, and cleanly, remove tickets and all references to them
> in the DB.
>
>
Hi swood,
It's a good idea to disable that menu. I should think it is disabled by default?
I only wished to learn, for what this module and if it can be used for
removal tickets from base as it correctly to do is necessary?
The delete modlue, like the spam module, only moves ticke
swood wrote:
Who knows as to delete tickets?
We setup a Junk queue and setup a GenericAgent job that removes all
tickets from the Junk queue every 10 minutes or so. So, if you want to
remove a ticket, you just move it into the Junk queue.
Nils Breunese.
__
> It's a good idea to disable that menu. I should think it is disabled by
> default?
>
>
>
I only wished to learn, for what this module and if it can be used for
removal tickets from base as it correctly to do is necessary?
--
swood
begin:vcard
fn:Anton swood
n:swood;Anton
org:Peterhost;VH
> At OTRS there is a module which refers to Ticket:: Frontend::
> MenuModule
> *** 460-Delete. By the description it should request the table with
> тикетами and delete therefrom noted. Somebody used this module?
It's a good idea to disable that menu. I should think it is disabled by default?
-
Jake Conk пишет:
> i dont think you can. i think you just close them
>
> On Feb 6, 2008 9:23 PM, swood <[EMAIL PROTECTED]> wrote:
>
>> Who knows as to delete tickets? Who used the module of removal tickets?
>>
>> --
>> swood
>>
>>
>> ___
>>
>
At O
i dont think you can. i think you just close them
On Feb 6, 2008 9:23 PM, swood <[EMAIL PROTECTED]> wrote:
>
> Who knows as to delete tickets? Who used the module of removal tickets?
>
> --
> swood
>
>
> ___
> OTRS mailing list: otrs - Webpage: http://ot
Who knows as to delete tickets? Who used the module of removal tickets?
--
swood
begin:vcard
fn:Anton swood
n:swood;Anton
org:Peterhost;VH
email;internet:[EMAIL PROTECTED]
title:support
tel;work:89052338027
tel;cell:89052338027
x-mozilla-html:FALSE
version:2.1
end:vcard
Wednesday, 11 August 2004 2:25 PM
>To: [EMAIL PROTECTED]
>Subject: [otrs] Deleting Tickets
>
>
>I must be missing something here - how do I completely delete a ticket from the
>database? For example, spam - I don't want to close them, I want to remove them
>completel
On 8/10/04 9:33 PM, "Adam Lee" wrote:
> dave -
> you can follow the instructions here:
> http://lists.otrs.org/pipermail/otrs/2004-January/003570.html
>
I always just leave them (maybe we don't get as much spam as you do), for us
they don't take up much space.
--
Wes Plate
Automatic Duck, In
dave -
you can follow the instructions here:
http://lists.otrs.org/pipermail/otrs/2004-January/003570.html
-Original Message-
From: Dave Owen [mailto:[EMAIL PROTECTED]
Sent: Wednesday, 11 August 2004 2:25 PM
To: [EMAIL PROTECTED]
Subject: [otrs] Deleting Tickets
I must be missing
I must be missing something here - how do I completely delete a ticket from the
database? For example, spam - I don't want to close them, I want to remove them
completely so they aren't taking up room in the database.
TIA, Dave
___
OTRS mailing list: o
Hi Aaron,
On Mon, Mar 31, 2003 at 02:37:19PM -0600, Aaron Downing wrote:
> I am reading the archives now, however I have a simple question. I
> insert the following code into my GenericAgent.pm file:
>
>
>
> 'delete' => {
> # get all tickets with this properties
> Queue => 'delete
I am reading the archives now, however I have a simple question. I
insert the following code into my GenericAgent.pm file:
'delete' => {
# get all tickets with this properties
Queue => 'delete',
States => ['new', 'open'],
Locks => ['unlock'],
# new ticket properti
26 matches
Mail list logo
