Message: Need CustomerID!!!
Make sure there's something valid for the Map for that field in SysConfig.
On Fri, Jun 7, 2013 at 2:36 PM, Adam Moffett adamli...@plexicomm.netwrote:
OK, it's pretty clear that I did something wrong in setting up the
externalDB. I pretty much pasted the example
oops. Meant Config.pm
On Tue, Jun 11, 2013 at 7:34 AM, Gerald Young cryth...@gmail.com wrote:
Message: Need CustomerID!!!
Make sure there's something valid for the Map for that field in SysConfig.
On Fri, Jun 7, 2013 at 2:36 PM, Adam Moffett adamli...@plexicomm.netwrote:
OK, it's
OK, it's pretty clear that I did something wrong in setting up the
externalDB. I pretty much pasted the example from the admin guide into
Config.pm and edited it. It's at least partially working because I can
see the customers and create tickets for them. In addition to the weird
thing
Hi Team,
I Have problem with Microsoft ADS LDAP Auth. The customer Auth giving me
the following error
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Nov 23 19:11:26 2009
Message: Need CustomerID!!!
Traceback (6147):
Module: Kernel::Output::HTML::Layout::CustomerError (v1.176.2.2) Line:
Could you please try using the code below and remove any section regarding
with ldap.
define your ad hostname like contoso.com (yourcompanyname.suffix)
create a user under users like otrsadmin (yourotrsadminaccount)
It should fix your issues.
Do not associate the backend with active directory
Hi Sarper,
The same error is there with the below config.
Thanks and Regards,
Ashish Gangani,
On Mon, Nov 23, 2009 at 8:38 PM, Sarper SARIDAL sarper.sari...@gmail.comwrote:
Could you please try using the code below and remove any section regarding
with ldap.
define your ad hostname like
Hey there, this is my first message to this list
I'm trying to authenticate otrs with our W2K server using ActiveDir.
This solution seems perfect for our organization since we are requiring
a help desk and we already have about a thousand AD users. I have been
using Linux and LDAP for years and I
On Thu, 4 Nov 2004 08:46:15 -0800, Davis, Paul [EMAIL PROTECTED] wrote:
Hello;
I am new to OTRS. I am using LDAP to authenticate to a Windows 2000 Server
from a Linux box. Wondering where OTRS is grabbing the CustomerID info from
and how I can solve this problem of Error: Need
Thanks for the help Tyler! I had some accounts that did not have an e-mail
account in their profile in AD, old transfers from an NT upgrade. Things
are working beautifully now.
Thanks again.
Paul E. Davis
Director of Technology
Lynden Christian School
[EMAIL PROTECTED] www.lyncs.org
Hi,
I have the configuration below for cutomers to authenticate via ldap and I get
Error: Need CustomerID. Any ideas?
Thanks
# This is an example configuration for an LDAP auth. backend.
# (take care that Net::LDAP is installed!)
$Self-{'AuthModule'} =
Hi,
Which version of OTRS you use ?
I had the same problem with a custom version of OTRS 1.2 with CVS
backport (to have LDAP feature) and if my memory still good, I have
added this to my Kernel/Config.pm:
# CustomerDefaultState
# (default state of new customer tickets)
I am using 1.3.1.. There was a mistake in the config file and now it looks
like below..
# CustomerUser
# (customer user ldap backend and settings)
$Self-{CustomerDefaultState} = 'new';
$Self-{CustomerUser} = {
Name = 'LDAP Backend',
Module =
And still it says Need CusrtomerID!!! when I try to login a customer account..
On Tuesday 19 October 2004 13:01, Erol YILDIZ wrote:
I am using 1.3.1.. There was a mistake in the config file and now it looks
like below..
# CustomerUser
# (customer user ldap backend and settings)
On Tue, 19 Oct 2004 13:24:33 +0300, Erol YILDIZ [EMAIL PROTECTED] wrote:
And still it says Need CusrtomerID!!! when I try to login a customer account..
On Tuesday 19 October 2004 13:01, Erol YILDIZ wrote:
I am using 1.3.1.. There was a mistake in the config file and now it looks
like
I am using SuSE Enterprise Server 9 and its LDAP server for authentication.
And it has uid, i couldn't understand why I am getting that message..
Any chance that you are using Active Directory? If so, Active
Directory does not contain a field uid.
CustomerKey, CustomerID, and any other item
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