Hello!
Problem in CMDB, when i try to adding *installation date *parameter.
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Doera anyone have answer as to where to look to fix the issue described below?
It appears something got changed with the auto response subject line settings
on our system. Here is what we have in the Auto Response Subject Line setup:
[MFAH Helpdesk:OTRS_TICKET_TicketID] OTRS_CUSTOMER_SUBJECT
: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Thursday, February 26, 2015 11:17 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Problem with Auto Response Subject line
Without much to go on, it appears someone made a change to the Ticket
Without much to go on, it appears someone made a change to the Ticket
Subject which doesn't need to manually/explicitly specify a ticket number.
On Thu, Feb 26, 2015 at 11:44 AM, Scott R. Morgan smor...@mamafus.com
wrote:
Doera anyone have answer as to where to look to fix the issue described
1) You don't need to include the part of the TicketID. That's already
handled by the system
2) Case sensitivity matters. Check for usage as there is/might be a
difference between SUBJECT[# indicating length] and Subject
But that's all I have at the moment.
It appears something got changed with the auto response subject line settings
on our system. Here is what we have in the Auto Response Subject Line setup:
[MFAH Helpdesk:OTRS_TICKET_TicketID] OTRS_CUSTOMER_SUBJECT
And here is what I am getting back as a customer when I send an email to
Hello. This error persist on my work copy and clean install.
somebody can help me?
Текст ошибки: syntax error at
/opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenter[..]
Please contact your administrator.
Вы можете Отправить сообщение об ошибке или перейти на предыдущую страницу
It appears something got changed with the auto response subject line settings
on our system. Here is what we have in the Auto Response Subject Line setup:
[MFAH Helpdesk:OTRS_TICKET_TicketID] OTRS_CUSTOMER_SUBJECT
And here is what I am getting back as a customer when I send an email to
Hi Gerald.
Am 15.01.15 13:01 schrieb Gerald Young:
The error message says invalid date. It means the parameters of stat 10076
include an end point in the future that exceeds the year 2034. There is a 32
bit limit to unix epoch time.
Thanks for your answer. It’s not that simple, I fear: The
Hi,
A stat that creates a ticketlist is called regularly by cron. There are no
errors when calling it on command line with
bin/otrs.GenerateStats.pl -n 10076 -m my message“ -r recipi...@domain.de
When called by cron though I’m getting this error:
—
ERROR: OTRS-otrs.GenerateStats.pl-01 Perl:
The error message says invalid date. It means the parameters of stat 10076
include an end point in the future that exceeds the year 2034. There is a
32 bit limit to unix epoch time.
On Jan 15, 2015 5:03 AM, jan.dre...@bertelsmann.de wrote:
Hi,
A stat that creates a ticketlist is called
Hi all
I am testing our OTRS system.
This morning I received few escalation mails at 08:00 am, but in the dashboard
I read 09:00 am.
System time is correct (UTC+1/CET).
OTRS config has UTC+1 both in Core::Time and Core::Time::Calendar1
Any idea ?
Regards
Marco Borsani
Technical Delivery
queue and automatically assign them to the agent that manages that queue.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Jain, Saurabh
Sent: Monday, July 28, 2014 12:02 PM
To: otrs@otrs.org
Subject: [otrs] Problem in creating event
Hi,
Currently our OTRS setup is generating tickets based on incoming
emails. We want to add a notification to a particular email id e.g.
gr...@abc.com in case email contains a particular text e.g. device:
abc.
To solve this, we configured a postmaster filter to read the email
body and set
...@otrs.org] On Behalf Of Jain,
Saurabh
Sent: Monday, July 28, 2014 12:02 PM
To: otrs@otrs.org
Subject: [otrs] Problem in creating event notification
Hi,
Currently our OTRS setup is generating tickets based on incoming
emails. We want to add a notification to a particular email id e.g.
gr
Hi,
we have an OTRS 3.3.7 installation with 2 customer user backends (DB and LDAP).
Some users are duplicated on both backends, with different customer ID assigned
on each backend.
If a mail from a duplicated user enters the system, we want to configure OTRS to
use the LDAP backend (so the ticket
it will match email. So change the email address in db users.
On Tue, Jul 8, 2014 at 6:24 AM, Alessandro Cortiana
alessandro.corti...@inetworking.it wrote:
Hi,
we have an OTRS 3.3.7 installation with 2 customer user backends (DB and
LDAP).
Some users are duplicated on both backends,
[mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: martedì 8 luglio 2014 13:03
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Problem with 2 customer user backends and invalidated DB
users
it will match email. So change the email address in db users.
On Tue, Jul 8, 2014
luglio 2014 13:03
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Problem with 2 customer user backends and
invalidated DB users
it will match email. So change the email address in db users.
On Tue, Jul 8, 2014 at 6:24 AM, Alessandro Cortiana
alessandro.corti
Hi,
We are running OTRS 3.2.8 on a virtualized (Hyper-V) Centos 6.2 server. We
provided the vm with 4GB Ram. Ticket load is now ~50 open tickets.
We have a strange problem that if we close a ticket and we return to the
overview page, the ticket is still there. If we hit F5 a couple of times it
Today we managed to orchestrate a load test for ~45 minutes with 20 agents
on our QA instance running otrs-3.2.3-win-installer-2.4.5. Tests passed
without any resurfacing of the dreaded IPHLPAPI.DLL crash. Also noteworthy,
tests started when the QA env was in its 7th day of uptime, during which
Entering the 5th day of stability on QA with otrs-3.2.3-win-installer-2.4.5
(4 days of uptime, light testing, no errors). I'll post a new update after
we manage to do some manual load testing.
I would say my suspicion was confirmed. The problem was introduced with the
updated Strawberry from
BTW if you want to test - here is Win32 version 0.44.
http://users.otrs.com/~mb/perl-Win32-0.44.zip == to install it, simply
unzip the contents in ..\StrawberryPerl\perl\site\lib
--
Mike
On Sat, Jun 22, 2013 at 2:22 PM, Michiel Beijen michiel.bei...@gmail.comwrote:
Hi Bogdan,
First of all,
Hi Bogdan,
First of all, thanks for all the efforts you're undertaking here!
Second, I think your conclusion of blaming Win32.pm might be a red herring.
The reason for including the newer version is quite simple - one of the
functions we use it for is to determine the actual version of Windows
The problem still exists in a deployment made with
otrs-3.2.8-win-installer-2.4.9. The HTTPD process managed to survive a
little longer in this version but it's still unstable and crashes with the
same pattern.
I'll first jump to conclusions. I think the problem's root cause was
incorrectly
Well, i don't know anything about the upgrade, but this is awesome feedback.
Thanks a lot for your efforts Bogdan. :-)
--
/Sune T. (mobile)
On 20/06/2013, at 18.55, Bogdan Iosif
bogdan.io...@gmail.commailto:bogdan.io...@gmail.com wrote:
The problem still exists in a deployment made with
Hi list,
I'm trying to upgrade to 3.2.8, from 3.1.10, on Win 2008 R2 with SP1 and
I'm running into an ugly problem that I think is related to the Apache
config deployed by OTRS's Windows installer 2.4.8. I used this 3.2.8
package because I made the common sense assumption that its installer is
Of Bogdan
Iosif
Sent: 19. juni 2013 15:38
To: OTRS User Mailing List
Subject: [otrs] Problem upgrading to 3.2.8 on Windows (cause?: old HTTPD
binaries in latest installer?)
Hi list,
I'm trying to upgrade to 3.2.8, from 3.1.10, on Win 2008 R2 with SP1 and I'm
running into an ugly problem that I think
Doh, in that some forum post, it says that 3.2.3 is working, I think that was
what I saw.
/S
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Sune T.
Tougaard
Sent: 19. juni 2013 15:51
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Problem upgrading
...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
Of *Sune T. Tougaard
*Sent:* 19. juni 2013 15:51
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Problem upgrading to 3.2.8 on Windows (cause?: old
HTTPD binaries in latest installer?)
** **
Hi,
** **
I’ve
: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bogdan
Iosif
Sent: 19. juni 2013 15:57
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Problem upgrading to 3.2.8 on Windows (cause?: old HTTPD
binaries in latest installer?)
Thanks. What did you do? You
Hi Bogdan,
We switched to a newer version of mod_perl which was compiled by someone
from apache; aparently with iconv and libapr versions that are causing all
sorts of trouble. Very annoying.
I created a 3.2.8 version based on the 'old' apache, mod_perl and
strawberry, please let me know if it
I'll set it up and give feedback in about 6 - 10 hours. Thanks!
My trouble is... I think I just missed a maintenance window for this
weekend to perform the upgrade to 3.2.8 because this situation looks like a
stability problem with my configuration that I simply haven't planned to
protect
Hello all,
I'm new on this list and I ask sorry in advice if this is an already taken
question.
I've updated my OTRS from 3.1 to 3.2, all the upgrade task works fine
except for the DB update that give me this errors:
ERROR 1091 (42000) at line 7: Can't DROP 'group_read'; check that
column/key
Hi,
it seems that you have run your update script twice.
normally nothing to worry about I think.
Regards
Florian
Sorry for fullquote, but the error message is needed completely I think
On Wed, Jun 12, 2013 at 10:00:16AM +0200, fabio.gra...@itatis.net wrote:
Hello all,
I'm new on this
Florian's correct about the db errors, but:
all the ticket received by mail are deleted from my POP3 account but not
appears in the OTRS queues.
they're probably sitting in spool, and your otrs System Log will tell you
why. Most likely, it's because you renamed your default state and didn't
tell
Dear All,
After I upgraded our OTRS 3.1.x to 3.2.7. I have noticed that I am unable to
change the Priority from OTRS tickets, it remains 2 - low
Also the Impact filed is not there when I create a ticket.
I compare the Service Management on our 3.2.7 live and 3.2.6 test (with
ITSM_3.2.5)system.
Hi all,
Our OTRS server is having problems serving the body of an article. The size of
the body is little more than 2.5 MB. There is an Apache thread at 100%CPU but
MySQL:'show processlist' lists all entries in Sleep state.
Anyone is having a similar problem?
Kind regards,
Juan Clavero
OTRS
.
** **
--
/Sune T.
** **
*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
Of *Muhammad El-Sergani
*Sent:* 27. november 2012 15:20
*To:* User questions and discussions about OTRS.
*Subject:* [otrs] Problem with Postmaster filters (?)
** **
Hi all
OTRS.
*Subject:* [otrs] Problem with Postmaster filters (?)
** **
Hi all,
** **
I'm not sure if this is a bug or misconfiguration. We're using OTRS
3.1.11 and we noticed that emails are not dispatched to their right Queues
using Postmaster filters.
** **
We're using IMAPs
Hi all,
I'm not sure if this is a bug or misconfiguration. We're using OTRS 3.1.11
and we noticed that emails are not dispatched to their right Queues using
Postmaster filters.
We're using IMAPs, Trusted account, Dispatching by select Queue (previously
by To: field) and tried the following
Forgot to mention that we do not use *Stop after match*, is it needed here?
Thanks
//M
On Tue, Nov 27, 2012 at 4:20 PM, Muhammad El-Sergani mserg...@gmail.comwrote:
Hi all,
I'm not sure if this is a bug or misconfiguration. We're using OTRS 3.1.11
and we noticed that emails are not
We use the following syntax for the From value:
EMAILADDRESS:.*@full.domain.name
Steve
On 27 November 2012 14:21, Muhammad El-Sergani mserg...@gmail.com wrote:
Forgot to mention that we do not use Stop after match, is it needed here?
Thanks
//M
On Tue, Nov 27, 2012 at 4:20 PM,
sometimes expects the @ to be seomthing else.
--
/Sune T.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Muhammad El-Sergani
Sent: 27. november 2012 15:20
To: User questions and discussions about OTRS.
Subject: [otrs] Problem with Postmaster filters (?)
Hi all,
I'm
Hello,
I'm trying to send a notification to the work order agent when a specific
word order reachs it's Planned Start Time, so the Agent knows that he can
begin the change.
I've configured it, but it doesn't send the notification, every other
notification works.
I tried every possible
Hello,
did you activate the cron job itsmchange_check?
You need to copy/rename the file var/cron/itsmchange_check.dist to
var/cron/itsmchange_check
This cron job checks regularly for changes/workorders if the relevant
times have been reached.
Best regards,
Udo
On 17.10.2012 10:15,
Hello Udo,
I tried adding this script but no success.
When I run this script I get this message:
(in cleanup) Can't call method FETCH on an undefined value at
/usr/share/perl5/Net/LDAP.pm line 274 during global destruction.
is this normal?
I checked that the ITSMChange::SendNotifications was
...@ibsalut.es]
Enviado el: jueves, 16 de agosto de 2012 14:59
Para: otrs@otrs.org
Asunto: [otrs] problem installing OTRSMasterSlave
Hi all,
In my test installation, OTRSMasterSlave didn’t rename TicketFreeText12 dynamic
field to MasterSlave and didn’t set it as valid.
Some things were not working
Hi all,
In my test installation, OTRSMasterSlave didn’t rename TicketFreeText12 dynamic
field to MasterSlave and didn’t set it as valid.
Some things were not working as I expected until I realized this was the origin.
Is it a normal behaviour of the installation?
I followed the steps in
: Michiel Beijen michiel.bei...@gmail.com
Subject: Re: [otrs] Problem of refresh in queue view
To: User questions and discussions about OTRS. otrs@otrs.org
Message-ID:
CABD0r1210TzcSaK15w_RzuOMX42x1rUzeeg8sqHJ-XAVaCea=a...@mail.gmail.com
Content-Type: text/plain; charset=UTF-8
Hi Philippe,
I
/otrs/attachments/20120305/d7901f09/attachment-0001.html
--
Message: 2
Date: Mon, 5 Mar 2012 16:15:45 +0100
From: Martignier, Philippe philippe.martign...@wipo.int
Subject: [otrs] Problem of refresh in queue view
To: otrs@otrs.org otrs@otrs.org
Message-ID
: Martignier, Philippe philippe.martign...@wipo.int
Subject: [otrs] Problem of refresh in queue view
To: otrs@otrs.org otrs@otrs.org
Message-ID:
c6026f755865704592feef72ec4927bf08d2e57...@iccv103c.gms02.unicc.org
Content-Type: text/plain; charset=us-ascii
I tried to clean the caches as proposed
Hi there
I have a huge problem of refresh.
Version 2.4.8
In the admin menu, I change the name of a queue and it is shown correctly in
the move screen and in the my preferences (my queues), but in the ticket view,
the name displayed is the old one.
I tried with different browser, with
philippe.martign...@wipo.int
Subject: [otrs] Problem of refresh in queue view
To: otrs@otrs.org otrs@otrs.org
Message-ID:
c6026f755865704592feef72ec4927bf08d2e57...@iccv103c.gms02.unicc.org
Content-Type: text/plain; charset=us-ascii
Hi there
I have a huge problem of refresh.
Version 2.4.8
Hi,
It looks like some tables haven't been created during my upgrade to 3.1.
otrs.gi_webservice_config
otrs.dynamic_field
otrs.time_accounting_user_period
I also get this message in AdminSupport:
Check existing framework tables.
gi_webservice_config[Corrupt]
Hello again,
I discovered that it was a problem in the signature
I added a picture in the signature and caused this...
how may I add a picture that won't break it again?
Thanks
2012/2/27 Wagner wagner...@gmail.com
hello, I'm having a weird problem with answers.
When I select a answer to
Hi Wagner,
On Tue, Feb 28, 2012 at 16:07, Wagner wagner...@gmail.com wrote:
I discovered that it was a problem in the signature
I added a picture in the signature and caused this...
how may I add a picture that won't break it again?
This is probably caused by this bug:
Hi Michiel,
I´ve tried the correction proposed in the bug report and didn´t fixed.
I will try later with 3.1
thanks
2012/2/28 Michiel Beijen michiel.bei...@otrs.com
Hi Wagner,
On Tue, Feb 28, 2012 at 16:07, Wagner wagner...@gmail.com wrote:
I discovered that it was a problem in the
hello, I'm having a weird problem with answers.
When I select a answer to send to the customer, in the AgentTicketCompose
view it shows the history of the e-mail sent to create the ticket, but when
I send the answer, the customer doesn't get the ticket history.
Any Ideas?
how can I solve it or
]
Enviado el: viernes, 14 de octubre de 2011 16:18
Para: User questions and discussions about OTRS.
Asunto: [otrs] Problem after configuring AD authentication
Hello,
I've just configured AD authentication, and is working pretty well,
but when a customer logins and tries to create a ticket
interface (customers
tab)? does it work and show correct customer information?
** **
*Juan Clavero Almirón***
** **
*De:* Wagner [mailto:wagner...@gmail.com]
*Enviado el:* viernes, 14 de octubre de 2011 16:18
*Para:* User questions and discussions about OTRS.
*Asunto:* [otrs] Problem
Hello,
I've just configured AD authentication, and is working pretty well,
but when a customer logins and tries to create a ticket
it redirects to the page
http://ip/otrs/customer.pl?Action=CustomerTicketMessage
and the page stays blank
does anyone knows what could it be?
thanks
Hi Aleksey
I have the same problem, I try to excec the same command but not work
My OS Ubuntu
I have update from 2.4.7 to 3.0.10
This is the command.
root@gallego-laptop:/opt/otrs# bin/otrs.SetPermissions.pl --otrs-user=otrs
--otrs-group=www-data --web-user=www-data --web-group=www-data
Hi all,
I have the same problem as describe in the FAQ 4200371
After the installation of the ITSM 3.0.5 module on OTRS 3.0.10 under Ubuntu
: (before the module install the OTRS works fine with all pages)
Login is not possible neither for agents nor for customers. Message Your
browser is too old.
I've had a similar problem, the Module was not installed properly
try reinstaling using the script /opt/otrs/bin/otrs.PackageManager.pl -a
install -p path_to_ITSM-3.0.5.opm
2011/9/30 Vincent Ceriani vceri...@gmail.com
Hi all,
I have the same problem as describe in the FAQ 4200371
After
Thanks a lot Wagner for the perfect solution ;-)
Perhaps a nice solution to add in the FAQ
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
glad it helped :)
2011/9/30 Vincent Ceriani vceri...@gmail.com
Thanks a lot Wagner for the perfect solution ;-)
Perhaps a nice solution to add in the FAQ
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Hi, Simon, I just ran into the same issue going from 3.0.6 to 3.0.10.
I fixed it by re-running SetPermissions.pl script, but instead of targeting
/opt/otrs (which, per instructions in UPGRADING is a symoblic link)
I targeted the actual directory, /opt/otrs-3.0.10
Voila, things started working.
Hello everybody!!
I am with a problem... my server is configured with NTP but the date and
time inside my tickets even is different of the server´s clock, does anyone
know what the problem is?
Att,
Leonardo Couto Conrado.
Hello, do you check calendar? should be aligned with your GMT time
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Leonardo
Conrado
Enviado el: Jueves, 08 de Septiembre de 2011 10:50 a.m.
Para: otrs@otrs.org
Asunto: [otrs] Problem: Time is diferent of the server´s clock
Hi,
I have a problem concerning the upgrade from 3.0.4 to 3.0.10. I think I
did all the differents steps described on the UPGRADING file, but I end
up on a page without any css. On chromium, it indicates that my browser
is too old, on chrome I got the page, I'm (apparently) connected, but no
Hi,
I don't know if this is the right forum to sent this to but I'll give it a try.
We are using a reply-template with signature with a reference to a gif file (a
href=http://www..com/;img border=0
src=http://www..com//logo.gif; //a)
We are facing the following problems
1)
Hi,
I would advise to create a bugreport at http://bugs.otrs.org
Regards
Jan Dreyer
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Luc
Van den Abeele
Gesendet: Dienstag, 9. August 2011 10:54
An: 'otrs@otrs.org'
Betreff: [otrs] problem with signature
Hi,
I don't know
...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag
von *Luc Van den Abeele
*Gesendet:* Dienstag, 9. August 2011 10:54
*An:* 'otrs@otrs.org'
*Betreff:* [otrs] problem with signature
** **
Hi,
** **
I don’t know if this is the right forum to sent this to but I’ll give it a
try
Le 2011-07-30 21:11, Wagner a écrit :
Hello,
I just installed the ITSM Module and my otrs lost all the design of
the website, no css, and show the message as if my browser was not
supported (before installing ITSM it was working fine)
Sending Attached a print screen of the website login page
Hi Olivier,
Could it be that the people with the IE client are accessing OTRS over
a VPN tunnel or so? And could it be that they can't resolve the value
you have set for Core::FQDN over DNS?
Still. I would say it's not a great error message...
--
Mike
On Thu, Jun 23, 2011 at 21:14, Olivier
Hi Mike,
Thanks for the ideas.
No VPN, but definitely HTTPS.
And I don't see any reason why the DNS resolution would not work.
Olivier
On Jun 24, 2011, at 1:42 PM, Michiel Beijen wrote:
Hi Olivier,
Could it be that the people with the IE client are accessing OTRS over
a VPN tunnel or
Hello All,
Some of my users are reporting an error with IE8 on OTRS 3.0.6 when trying to
answer to a ticket:
Détails de l’erreur de la page Web
Agent utilisateur : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1;
Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152;
Hi all,
I've installed otrs on Linux CentOS and Oracle as Database.
Everythings works well, but in logs I have
- Invalid Date '11-MAY-11'!
- ORA-01861: literal does not match format string (DBD ERROR: error
possibly near * indicator at char 252 in 'SELECT DISTINCT count(*)
FROM ticket st,
Hello,
I have a little problem. I need to create a new CI class. When I create an
empty class I always geht tree inpute fields.
*Name:
*Deployment State:
*Incident State:
But I need a complete empty one to create the class I need to. Any
suggestions how to solve this problem?
Mit
Never mind.. seems like a 29/4/2011 issue only and it has gone...
Strange!
Thanks and Best Regards,
Muhammad El-Sergani.
On Thu, Apr 28, 2011 at 12:51 PM, Muhammad El-Sergani mserg...@gmail.comwrote:
Dear all,
We have a strange problem that sudenly started taking place.
Our system is set
Dear all,
We have a strange problem that sudenly started taking place.
Our system is set @ GMT timezone. OTRS is set @ +0 timezone.
When we reply to any ticket, or even create a new one, and the state is set
@ Open, we are prompted to insert a future date. Funnily though, the date on
the page is
Hi,
Currently using an heavily modified version of OTRS 2.3.4 here, we will
upgrade to 2.4.9 soon (at least I hope ...) and discovered a bug/wrong
behaviour within the Search functionnality of FAQ module :
Steps to reproduce :
- Create a new article and fill Problem or Solution or any
Hi,
On Apr 7, 2011, at 12:33 , Laurent MINOST wrote:
Currently using an heavily modified version of OTRS 2.3.4 here, we will
upgrade to 2.4.9 soon (at least I hope ...) and discovered a bug/wrong
behaviour within the Search functionnality of FAQ module :
Please consider posting this on
On 07.04.2011, at 12:33, Laurent MINOST wrote:
Currently using an heavily modified version of OTRS 2.3.4 here, we will
upgrade to 2.4.9 soon (at least I hope ...) and discovered a bug/wrong
behaviour within the Search functionnality of FAQ module :
Steps to reproduce :
- Create a new
Hi Nils,
Thanks for your time for confirming the bug !
I've just added an entry within OTRS.org Bugzilla :
http://bugs.otrs.org/show_bug.cgi?id=7199
BR,
Laurent
Le 07/04/2011 14:21, Nils Leideck a écrit :
On 07.04.2011, at 12:33, Laurent MINOST wrote:
Currently using an heavily modified
Hi Jeremy,
I'm pretty sure the reason is the selector you used (#Header #Logo) is
being overridden by a similar selector within a style-tag (I would
suggest to have a look at it with firebug).
I think the right way to change the logo would be to set a config item
named CustomerLogo within
and discussions about OTRS.
Subject: Re: [otrs] Problem setting default customer skin
Hi Jeremy,
I'm pretty sure the reason is the selector you used (#Header #Logo) is being
overridden by a similar selector within a style-tag (I would suggest to have a
look at it with firebug).
I think the right way
I'm trying to setup a skin for our Customer interface, running otrs 3.0.1. I
created the directory /opt/otrs/var/httpd/htdocs/skins/Customer/ACCCustomer/css
and created the file Core.Default.css. The contents of that file are:
#Header #Logo {
position: absolute;
top: 200px;
right:
:59 +0330
From: masood ramezani masoud.ramez...@gmail.com
Subject: Re: [otrs] Problem with attach file in otrs 2.4.9
To: User questions and discussions about OTRS. otrs@otrs.org
Message-ID:
AANLkTi=aczpr08d+_NxxNi2+iJV+fbemhKu62wv2W5=b...@mail.gmail.com
Content-Type: text/plain; charset
Dear Nils,
there isn't any error on my log file.
Cheers, Masoud
On Mon, Feb 14, 2011 at 15:39, Nils Leideck nils.leid...@leidex.net wrote:
Dear Masood,
are there any error messages in the log files?
On 14.02.2011, at 09:23, masood ramezani wrote:
I have OTRS 2.4.9 and my charset is
Dear Masood,
On 14.02.2011, at 07:09, masood ramezani wrote:
I change the Ticket::StorageModule to ArticleStorageFS, then I check the
C:\otrs\var\article. the file is created truly and I can open it on server
but when I download that from OTRS, the file is corrupted.
On Sat, Feb 12, 2011
Hello Nils
I have OTRS 2.4.9 and my charset is UTF-8. I should say that this problem is
not occur for text files.
On Mon, Feb 14, 2011 at 11:35, Nils Leideck nils.leid...@leidex.net wrote:
Dear Masood,
On 14.02.2011, at 07:09, masood ramezani wrote:
I change the Ticket::StorageModule to
Dear Masood,
are there any error messages in the log files?
On 14.02.2011, at 09:23, masood ramezani wrote:
I have OTRS 2.4.9 and my charset is UTF-8. I should say that this problem is
not occur for text files.
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal
Hi,
I am having problem with sending auto reply, if someone[not existing customer]
send email to OTRS ticketing system. I can see below message in log.
Sent no 'auto reply' for Ticket [*] (***) because the sender
doesn't want a auto-response (e. g. loop or precedence header)
Dear Sridhar,
there is nothing to fix ... the message is telling you the truth, the sender
just doesn’t want to get an auto reply.
Cheers, Nils
On 15.02.2011, at 00:12, Sridhar Reddapani wrote:
I am having problem with sending auto reply, if someone[not existing
customer] send email to
I change the Ticket::StorageModule to ArticleStorageFS, then I check the
C:\otrs\var\article. the file is created truly and I can open it on server
but when I download that from OTRS, the file is corrupted.
On Sat, Feb 12, 2011 at 16:20, masood ramezani masoud.ramez...@gmail.comwrote:
i am
i am working on OTRS 2.4.9, and right now i'm trying to implement the file
attachment.. here's my problem:
after I attach a file to a ticket (successfully; because I can see it in
Article_Attachment table in the DB) and send it, when I want to check the
ticket and download the attached file, the
On Mon, 31 Jan 2011 15:57:38 -0500 DM_Julio Angulo
dm_jang...@equifax.com.pe wrote:
OUs exist within other OUs, when I make the search returns no results.
Julio, the error message below suggests to me that your LDAP search user isn't
authenticating. There is no problem with nested AD OUs (OUs
[mailto:otrs-boun...@otrs.org] En nombre de Steve
Durbin
Enviado el: Jueves, 03 de Febrero de 2011 07:34 a.m.
Para: otrs@otrs.org
Asunto: Re: [otrs] Problem with LDAP autentication
On Mon, 31 Jan 2011 15:57:38 -0500 DM_Julio Angulo
dm_jang...@equifax.com.pe wrote:
OUs exist within other OUs, when I
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