[otrs] Error while sending emails via OTRS

Hello Everyone, We have OTRS 3.3.5 running over CentOS release 6.5 server, the system was running smoothly for a long time, but suddenly we are not able to send emails. We are getting the below error: Error Message: Impossible to send message to: mserg...@gmail.com . Backend ERROR: OTRS-CGI-10

Re: [otrs] Error after 5.0.6 to 5.0.8 update

Hi Dan, please see http://bugs.otrs.org/show_bug.cgi?id=11937 for a fix. Martin Gruner Team Lead R OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065

[otrs] Error after 5.0.6 to 5.0.8 update

After upgrading from 5.0.6 to 5.0.8, I receive an Internal Server Error when attempting to load the Package Manager page. The error that shows up in the Apache log is: Undefined subroutine ::Modules::AdminPackageManager::Translatable called at /opt/otrs//Kernel/Modules/AdminPackageManager.pm

Re: [otrs] error AH01797 Upgraded from 4.13 to 5.06

Update, I restored server from a snapshot to 4.13 then re-ran the rpm for 5.0.6 it resulted in the same error. Thank you, Shawn From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gadow, Shawn Sent: Thursday, February 4, 2016 3:52 PM To: otrs@otrs.org Subject: [otrs] error

[otrs] error AH01797 Upgraded from 4.13 to 5.06

Hi, I upgraded from 4.13 to 5.06 today using the RPM (opensuse) and I am now appearing to have issues with apache. Any help would be greatly appreciated. [Thu Feb 04 15:19:10.969919 2016] [mpm_prefork:notice] [pid 9670] AH00163: Apache/2.4.6 (Linux/SUSE) OpenSSL/1.0.1k mod_perl/2.0.8

Re: [otrs] Error on OTRS 5.0.6

Hi, 04/02/2016 21:20 - Placide Lysias NJAMI wrote: > Thu Feb 4 20:07:30 2016error OTRS-CGI-43 Linktype 'Customer' does > not exist! > Thu Feb 4 20:07:30 2016error OTRS-CGI-43 Linktype 'Agent' does > not exist! > Thu Feb 4 20:06:15 2016 error OTRS-CGI-43 Module

[otrs] Error on OTRS 5.0.6

Agent can't receive notofication : Thu Feb 4 20:07:30 2016error OTRS-CGI-43 Module Kernel/System/LinkObject/Person.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2

[otrs] Error - Dashboard is empty after upgrade

After an upgrade to 5.0.2 (From 4.0.1), everything is working except that Dashboard is empty (no tickets appear): Below the error log : Module Kernel/Output/HTML/DashboardEventsTicketCalendar.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl

Re: [otrs] Error Since doing 4.x to 5.01 Upgrade

Ploeg, Daniel B > Sent: 03 November 2015 22:14 > To: User questions and discussions about OTRS. > Subject: [otrs] Error Since doing 4.x to 5.01 Upgrade > > Since upgrading to 5.0.1 (and now 5.0.2), I've been seeing the following > error in the system log: > > OTRS-otrs.Daemon

Re: [otrs] Error Since doing 4.x to 5.01 Upgrade

s Phil -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Vander Ploeg, Daniel B Sent: 03 November 2015 22:14 To: User questions and discussions about OTRS. Subject: [otrs] Error Since doing 4.x to 5.01 Upgrade Since upgrading to 5.0.1 (and now 5.0.2), I'v

Re: [otrs] Error Since doing 4.x to 5.01 Upgrade

r 6, 2015 6:50 AM To: User questions and discussions about OTRS. <otrs@otrs.org> Subject: Re: [otrs] Error Since doing 4.x to 5.01 Upgrade Hi - I am also seeing a very similar repeated message since upgrading a test system from 4.x to 5.0.1: OTRS-otrs.Daemon.pl - Daemon Kernel::Syste

[otrs] Error while creating auto reply

De : Placide Lysias NJAMI [mailto:p.nj...@gelgh.com] Envoyé : mercredi 4 novembre 2015 12:23 À : 'otrs@otrs.org' Objet : Error while creating auto reply Hi All, My “Auto Responses” is empty. When we try to create / add info and content in the body, we have this error message:

Re: [otrs] Error while creating auto reply

Hello Placide, ‘charset’ column was deleted for OTRS 5, ‘utf8’ should be de only one on the system. This field is deleted on 'scripts/DBUpdate-to-5.pl’, check that you have latest version for your OTRS system files. Greetings, Carlos García > On Nov 4, 2015, at 6:25 AM, Placide Lysias

[otrs] Error Since doing 4.x to 5.01 Upgrade

Since upgrading to 5.0.1 (and now 5.0.2), I've been seeing the following error in the system log: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-10 Data->{Params} format is invalid It happens every 10 minutes. Can anyone point me in the right

Re: [otrs] Error Since doing 4.x to 5.01 Upgrade

I see the same messages on logs and e-mail task is getting locked. Looking for if it is related to the mail task. On Tue, Nov 3, 2015 at 8:13 PM, Vander Ploeg, Daniel B wrote: > Since upgrading to 5.0.1 (and now 5.0.2), I've been seeing the following > error in the system

[otrs] Error Message: Impossible to send message

I just started getting the error message below this morning when trying to send emails out to customers (email address and IP have been masked). The emails are going out to the customers successfully though. Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Mon Mar 17 08:27:16 2014

Re: [otrs] Error Message: Impossible to send message

The message transfer agent (Exchange,sendmail, smtp, smtp smarthost) is unable to relay the message to the recipient. This is any number of reasons, but none of them explicitly relate to OTRS. On Mon, Mar 17, 2014 at 11:32 AM, Nick Lapp nick.l...@imesd.k12.or.uswrote: I just started getting

Re: [otrs] Error when replying to a ticket email

After update to 3.2.10, I've noticed that if I try to reply to a customer ticket using the reply function into the ticket screen, I get this error: Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Sep 20 10:49:14 2013 Message: Need ArticleType or ArticleTypeID! RemoteAddress:

Re: [otrs] Error when replying to a ticket email

-Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Stefano Finetti Gesendet: Donnerstag, 26. September 2013 09:37 An: otrs_arch...@googlegroups.com Cc: User questions and discussions about OTRS. Betreff: Re: [otrs] Error when replying to a ticket email

Re: [otrs] Error when replying to a ticket email

Hello Stefano, Depending on the version you are coming from, it migth be needed for you to reload the java script functions, so all the js gets correctly updated. I happened to me during a migration from 2.4 up to 3.2 some in the middle it started to show errors when loading different pages.

Re: [otrs] Error when replying to a ticket email

Hello, and thanks for your reply...I upgraded from 3.2.6 to 3.2.9, so not a big jump. The problem seems that when selecting the reply function, the ArticleTypeID is not passed to the query string, thus throwing that exception. I'll investigate in module registration anyway, thanks for the

[otrs] Error when replying to a ticket email

Hello, After update to 3.2.10, I've noticed that if I try to reply to a customer ticket using the reply function into the ticket screen, I get this error: Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Sep 20 10:49:14 2013 Message: Need ArticleType or ArticleTypeID! RemoteAddress:

Re: [otrs] Error: Need CustomerID

Message: Need CustomerID!!! Make sure there's something valid for the Map for that field in SysConfig. On Fri, Jun 7, 2013 at 2:36 PM, Adam Moffett adamli...@plexicomm.netwrote: OK, it's pretty clear that I did something wrong in setting up the externalDB. I pretty much pasted the example

Re: [otrs] Error: Need CustomerID

oops. Meant Config.pm On Tue, Jun 11, 2013 at 7:34 AM, Gerald Young cryth...@gmail.com wrote: Message: Need CustomerID!!! Make sure there's something valid for the Map for that field in SysConfig. On Fri, Jun 7, 2013 at 2:36 PM, Adam Moffett adamli...@plexicomm.netwrote: OK, it's

[otrs] Error: Need CustomerID

OK, it's pretty clear that I did something wrong in setting up the externalDB. I pretty much pasted the example from the admin guide into Config.pm and edited it. It's at least partially working because I can see the customers and create tickets for them. In addition to the weird thing

[otrs] Error if KIX installed

Wed Mar 20 15:56:46 2013] [error] Can't call method GetRegisteredCustomPackages on an undefined value at /opt/otrs/KIXCore/Kernel/Output/HTML/LayoutLoader.pm line 576.\n Can any one help? The package looks good with some features, so we are trying to use it.

[otrs] Error oracle + otrs

Can any one help ? nstall_driver(Oracle) failed: Can't load '/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/DBD/Oracle/ Oracle.so' for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: No such file or directory at

Re: [otrs] Error oracle + otrs

Did you try to use a popular search engine on the can't load error? On Mar 12, 2013 7:13 AM, Darshak Modi darshak.m...@elitecore.com wrote: Can any one help ? ** ** ** ** nstall_driver(Oracle) failed: Can't load

Re: [otrs] Error oracle + otrs

and discussions about OTRS. Subject: Re: [otrs] Error oracle + otrs Did you try to use a popular search engine on the can't load error? On Mar 12, 2013 7:13 AM, Darshak Modi darshak.m...@elitecore.com wrote: Can any one help ? nstall_driver(Oracle) failed: Can't load '/usr/lib64/perl5

Re: [otrs] Error oracle + otrs

: [otrs] Error oracle + otrs ** ** Did you try to use a popular search engine on the can't load error? On Mar 12, 2013 7:13 AM, Darshak Modi darshak.m...@elitecore.com wrote: Can any one help ? nstall_driver(Oracle) failed: Can't load '/usr/lib64/perl5

Re: [otrs] Error oracle + otrs

...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: 12 March 2013 PM 05:17 To: User questions and discussions about OTRS. Subject: Re: [otrs] Error oracle + otrs https://forums.oracle.com/forums/thread.jspa?messageID=9422842 On Tue, Mar 12, 2013 at 7:39 AM, Darshak Modi

Re: [otrs] Error oracle + otrs

On 12 March 2013 12:29, Darshak Modi darshak.m...@elitecore.com wrote: Checked 1. My directory is pointed to /opt/otrs, which is not empty. 2. Also had added in ld.so.conf.d the path of oracle lib. 3. After ldconfig, i got warning but my files are there in lib folder.

Re: [otrs] Error oracle + otrs

questions and discussions about OTRS. *Subject:* Re: [otrs] Error oracle + otrs ** ** https://forums.oracle.com/forums/thread.jspa?messageID=9422842 ** ** On Tue, Mar 12, 2013 at 7:39 AM, Darshak Modi darshak.m...@elitecore.com wrote: Yes tried all. Like adding

Re: [otrs] Error oracle + otrs

and discussions about OTRS. Subject: Re: [otrs] Error oracle + otrs On 12 March 2013 12:29, Darshak Modi darshak.m...@elitecore.com wrote: Checked 1. My directory is pointed to /opt/otrs, which is not empty. 2. Also had added in ld.so.conf.d the path of oracle lib. 3

Re: [otrs] Error oracle + otrs

. Subject: Re: [otrs] Error oracle + otrs http://forums.otterhub.org/viewtopic.php?t=10699 On Tue, Mar 12, 2013 at 8:29 AM, Darshak Modi darshak.m...@elitecore.com wrote: Checked 1. My directory is pointed to /opt/otrs, which is not empty. 2. Also had added in ld.so.conf.d

Re: [otrs] Error oracle + otrs

. Still getting same error. ** ** Any suggestions? ** ** ** ** *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *Gerald Young *Sent:* 12 March 2013 PM 06:07 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Error oracle

[otrs] ERROR: column a_freekey1 does not exist

Hello all, I just upgraded from 3.1.12 to 3.2.2. I didn't get any message of error during the upgrade and all seems to be ok, but after I logged in and I saw this log message: Tue Feb 26 08:52:18 2013errorOTRS-DBUpdate-to-3.2-0ERROR: column a_freekey1 does not exist Is this a problem?

Re: [otrs] Error parsing Invoker-respons

Is there anyone who has seen this type of error before? How can I make sure that the received XML is parsed correctly? Thanks in advance, Dion 2012/10/5 Dion van Adrichem dvanadric...@gmail.com: For my OTRS-setup I have an Invoker which logs every closing of tickets. In the response I have

[otrs] Error parsing Invoker-respons

For my OTRS-setup I have an Invoker which logs every closing of tickets. In the response I have the log entry-id which I save in a Dynamic Field. This is done correctly. Unfortunately, in the otrs.log file, I keep seeing the following messages: [Mon Sep 17 11:00:22

[otrs] Error parsing Invoker-respons

Sorry for the remail, this time with all info. For my OTRS-setup I have an Invoker which logs every closing of tickets. In the response I have the log entry-id which I save in a Dynamic Field. This is done correctly. Unfortunately, in the otrs.log file, I keep seeing the following messages:

[otrs] error when accessing rpc.pl in otrs

Hi, i'm currently using otrs 3.1.7 on WIN2008 -64bit,iis7,active perl 5.14 version.when accessing rpc.pl..i'm getting following error The page cannot be displayed because the server requires a Content-Length header in the request.   Ravi

[otrs] Error fetchting mails with IMAPTLS

Hi List, I setup my OTRS System last week (Version 3.1.6) and everything works fine. But I get stuck on an Error which is displayed in the SystemProtocol. It always says that he can't process mail the Array would be empty. I mean, there is no mail every time the cron job will check, but that

Re: [otrs] Error attempting to use OTRS outside of network

Quoting Gadow, Shawn (sga...@ocusd.net): I have never had this issue with any other web app I have set up however I use ISS with most of my web apps.. everything works fine with OTRS inside of the network and has for months now I love the product.. but today I decided to make it available

Re: [otrs] error upgrading from 3.0.10 to 3.1.2

questions and discussions about OTRS.' Subject: Re: [otrs] error upgrading from 3.0.10 to 3.1.2 Hi, Maybe this will help: http://bugs.otrs.org/show_bug.cgi?id=8237 -- Kind Regards, Robert From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of IT easyap Sent: 21 March 2012

Re: [otrs] error upgrading from 3.0.10 to 3.1.2

Hi, Maybe this will help: http://bugs.otrs.org/show_bug.cgi?id=8237 -- Kind Regards, Robert From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of IT easyap Sent: 21 March 2012 09:39 To: 'User questions and discussions about OTRS.' Subject: [otrs] error upgrading from

[otrs] Error attempting to use OTRS outside of network

I have never had this issue with any other web app I have set up however I use ISS with most of my web apps.. everything works fine with OTRS inside of the network and has for months now I love the product.. but today I decided to make it available outside as so I could use a phone app to

[otrs] error upgrading from 3.0.10 to 3.1.2

Hello, I'm trying to migrate our server 3.0.10 to 3.1.2 but it doesn't work. In the first stage running the sql script DBUpdate-to-3.1.mysql.sql we receive a duplicate entry error, attached you will find the message. In the seccond stage running the perl script DBUpdate-to-3.1.pl the first 5

[otrs] Error During Ajax Communication

Fresh install of SLES11 SP1 and a brand new install of OTRS. I finally got all the dependencies worked out and OTRS is installed. I go to http://localhost/otrs/installer.pl and get to step 2 - Database Settings. I fill in all the info and click check database settings and i get: Error During

[otrs] ERROR: No Ticket::StateAfterPending found for 'Monitor - Auto Close' in Kernel/Config.pm!

Hi All, We are getting this error message: ERROR: No Ticket::StateAfterPending found for 'Monitor - Auto Close' in Kernel/Config.pm! I found something that seemed to say I needed the following in our Kernel/Config.pm file so I added it but we are still getting the above mentioned error

Re: [otrs] Error: could not connect to server: Connection refused

Actually, port 5432 it's the PostgreSQL port, maybe you didn't installed it or it's not running check it 2011/12/29 Ugo Bellavance u...@lubik.ca On 2011-12-28 17:23, Parag Bhalerao wrote: Hello, I am getting following error on OTRS 2.4.9 frontend. How should I resolve it? Do you have a

[otrs] Error: could not connect to server: Connection refused

Hello, I am getting following error on OTRS 2.4.9 frontend. How should I resolve it? 19:07:45 - 12/28/2011 Error: could not connect to server: Connection refused Is the server running on h[..] Comment: Please contact your admin Bug Report: Traceback: ERROR:

Re: [otrs] Error: could not connect to server: Connection refused

On 2011-12-28 17:23, Parag Bhalerao wrote: Hello, I am getting following error on OTRS 2.4.9 frontend. How should I resolve it? Do you have a SMTP server installed? Listening on localhost, port 5432? 19:07:45 - 12/28/2011 Error: could not connect to server: Connection refused

Re: [otrs] error during migration to 3.1

Dear Marco, please see http://otrs.org/releases/3.1.0.beta1. This is a known issue, workaround available. Regards, mg Am 25.11.11 14:51, schrieb Marco Vannini: mmm lost, rolling back On Fri, Nov 25, 2011 at 2:35 PM, Marco Vannini marco.vann...@gmail.com mailto:marco.vann...@gmail.com

Re: [otrs] error during migration to 3.1

Thank you mg, Then I saw the note... too late. I was just back to 3.0 ;) during this week I'll try again with the correct pl script... See You later... :D MV On Mon, Nov 28, 2011 at 6:13 PM, Martin Gruner martin.gru...@otrs.comwrote: Dear Marco, please see

[otrs] error during migration to 3.1

Hi all, I'm getting this during DBUpdate-to-3.1.pl Migrated 0 articles of 0. done. A field was not correctly migrated: 14 Ticket 873 Found DynamicField value '', expected ''! Step 7 of 22: Verify if ticket data was successfully migrated... done. Some hints on what I have to search in

Re: [otrs] error during migration to 3.1

So should it be the 14th field of tiket 873 (based on A field was not correctly migrated: $FieldID $ObjectType $ObjectID\n) ? On Fri, Nov 25, 2011 at 1:44 PM, Marco Vannini marco.vann...@gmail.comwrote: Hi all, I'm getting this during DBUpdate-to-3.1.pl Migrated 0 articles of 0. done.

Re: [otrs] error during migration to 3.1

no ok I've found that the table dynamic_field_value has 1304 rks that looks like all the same so I've probably to solve all of them, right ? mysql select * from dynamic_field_value where field_id = 14;

Re: [otrs] error during migration to 3.1

mmm lost, rolling back On Fri, Nov 25, 2011 at 2:35 PM, Marco Vannini marco.vann...@gmail.comwrote: no ok I've found that the table dynamic_field_value has 1304 rks that looks like all the same so I've probably to solve all of them, right ? mysql select * from dynamic_field_value where

Re: [otrs] Error fetching mail from Exchange Server

I did a telnet to the POP3 port and the connection was made... -Original Message- From: otrs-boun...@otrs.org on behalf of Gerald Young Sent: Sun 9/18/2011 11:43 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Error fetching mail from Exchange Server Your cell

[otrs] Error fetching mail from Exchange Server

I am getting the following error when fetching mail from our exchange server: Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: linux Time: Sun Sep 18 16:39:52 2011 Message: POP3: Can't connect to 192.168.1.13 Traceback (26209): Module: Kernel::System::MailAccount::POP3::Fetch (v1.8) Line: 128

Re: [otrs] Error fetching mail from Exchange Server

@otrs.org Subject: [otrs] Error fetching mail from Exchange Server I am getting the following error when fetching mail from our exchange server: Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: linux Time: Sun Sep 18 16:39:52 2011 Message: POP3: Can't connect to 192.168.1.13 Traceback (26209

Re: [otrs] Error fetching mail from Exchange Server

Thanks you for your response. The POP3 Service is running on the exchange server. Thanks, -Original Message- From: otrs-boun...@otrs.org on behalf of Maurice James Sent: Sun 9/18/2011 6:52 PM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Error fetching mail from

Re: [otrs] Error fetching mail from Exchange Server

On Sep 18, 2011 17:54, Wayne Green lt;wgr...@concordiaselma.edugt; wrote: lt;snipgt; Message: POP3: Can't connect tonbsp;192.168.1.13nbsp; Key line is right there. Can your OTRS server see the exchange? Is POP3 service firewalled? Is your OTRS server firewalled? Is POP3 enabled on exchanged? Is

Re: [otrs] Error fetching mail from Exchange Server

To: User questions and discussions about OTRS. Subject: Re: [otrs] Error fetching mail from Exchange Server On Sep 18, 2011 17:54, Wayne Green lt;wgr...@concordiaselma.edugt; wrote: lt;snipgt; Message: POP3: Can't connect tonbsp;192.168.1.13nbsp; Key line is right there. Can your OTRS server see

Re: [otrs] Error fetching mail from Exchange Server

of LQ Marshall Sent: Sun 9/18/2011 7:49 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Error fetching mail from Exchange Server On Sep 18, 2011 17:54, Wayne Green lt;wgr...@concordiaselma.edugt; wrote: lt;snipgt; Message: POP3: Can't connect tonbsp;192.168.1.13nbsp

Re: [otrs] Error after changing the package code

Oh Thanks Michiel!! did not know this possibility, I will try this! El 14/09/11 14:21, Michiel Beijen escribió: Hi José, Depending on the changes you made, you can probably put them in /opt/otrs/Custom in order to have them separated from the FAQ directory. And if the modifications

[otrs] Error after changing the package code

Hello good day my question is this, if I make changes to a package such as FAQ, otrs instantly says the package is improperly installed and recommend reinstalled , just as the automatic support, that I can make my changes may not be taken as error?

Re: [otrs] Error after changing the package code

- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de José Francisco Luis Medina Enviado el: Miércoles, 14 de Septiembre de 2011 08:00 a.m. Para: User questions and discussions about OTRS. Asunto: [otrs] Error after changing the package code Hello good day my question

Re: [otrs] Error after changing the package code

Hi José, Depending on the changes you made, you can probably put them in /opt/otrs/Custom in order to have them separated from the FAQ directory. And if the modifications are share-able, we'd surely appreciate a code donation via http://bugs.otrs.org so we can use your modifications to make

[otrs] : error executing the otrs.ITSMChangeDelete.pl procedure

Hi I catched following error using the otrs.ITSMChangeDelete.pl (the real procedure that output the error is otrs.ITSMChangesCheck.pl) - (OTRS 3.0.8, ITSM 3.0.3) Can't locate package Kernel::System::ITSMChange::Number::BIDateChecksum for @Kernel::System::ITSMChange::ISA at

Re: [otrs] : error executing the otrs.ITSMChangeDelete.pl procedure (SOLVED)

Hi I'm solved the problem. The new BIDateChecksum (a modified copy of DateChecksum) had the old package definition: package Kernel::System::ITSMChange::Number::DateChecksum I modified the definition into package Kernel::System::ITSMChange::Number::BIDateChecksum and now all works fine.

[otrs] error in log: email no XY is empty!

Hi, we have lots of errors of this form in otrs.log: ---8 --- [Wed May 11 04:56:09 2011][Error][Kernel::System::MailAccount::IMAPS::_Fetch][159] IMAPS: Can't process mail, email no 17 is empty! ---8 --- We are fetching on our linux system (SLES11) from an Exchange (2010 afaik) server.

Re: [otrs] error in log: email no XY is empty!

On 12.05.2011, at 09:59, jan.dre...@bertelsmann.de wrote: we have lots of errors of this form in otrs.log: [Wed May 11 04:56:09 2011][Error][Kernel::System::MailAccount::IMAPS::_Fetch][159] IMAPS: Can't process mail, email no 17 is empty! We are fetching on our linux system (SLES11)

Re: [otrs] error in log: email no XY is empty!

- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck Sent: Thursday, May 12, 2011 10:22 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] error in log: email no XY is empty! On 12.05.2011, at 09:59, jan.dre...@bertelsmann.de wrote: we have

Re: [otrs] [OTRS] Error in 'To' field when replying to ticket

Thank you. I checked the CheckMXRecord::Nameserver option and had misspelled the name of our DNS server. I reversed a couple letters by mistake. Thank you for pointing me in the right direction. Get the most value for your research dollars. Come to Peryam Kroll for your next quantitative

Re: [otrs] [OTRS] Error in 'To' field when replying to ticket

: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Michael Nikolic Enviado el: Martes, 19 de Abril de 2011 04:50 p.m. Para: otrs@otrs.org Asunto: [otrs] Error in 'To' field when replying to ticket Hello- I have installed 3.0.5 on Ubuntu 10.10 and integrated OTRS with AD

Re: [otrs] OTRS Error: Need TicketID

On 04/15/2011 04:31 PM, Phillip Lynn wrote: All, When we set the following to no we get the error below. Ticket::Frontend::CustomerTicketMessage###Priority: We are using ORTS version 2.4.9 Error: Need TicketID! Comment: Traceback:ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time:

[otrs] ERROR: Need write permission in OTRS home

Hi, In fact, I have changed the right of access by using chmod for each file, but at the end of configuration, I got the Software error. Software error: ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !!! I tryed to reconfigure the file otrs.SetPermissions.pl

[otrs] OTRS Error: Need TicketID

All, When we set the following to no we get the error below. Ticket::Frontend::CustomerTicketMessage###Priority: We are using ORTS version 2.4.9 Error: Need TicketID! Comment: Traceback:ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Apr 15 16:24:42 2011 Message: Need

Re: [otrs] Error after update from 2.x to 3.x

for the help :) Luis From: Marco Vannini marco.vann...@gmail.com To: Luis \Vox\ Garza v...@co.com.mx, User questions and discussions about OTRS. otrs@otrs.org Sent: Tuesday, February 22, 2011 1:54:51 AM Subject: Re: [otrs] Error after update from 2.x to 3.x sorry, or this http

Re: [otrs] Error after update from 2.x to 3.x

-- *From: *Marco Vannini marco.vann...@gmail.com *To: *Luis \Vox\ Garza v...@co.com.mx, User questions and discussions about OTRS. otrs@otrs.org *Sent: *Tuesday, February 22, 2011 1:54:51 AM *Subject: *Re: [otrs] Error after update from 2.x to 3.x sorry, or this http://lists.otrs.org

Re: [otrs] Error after update from 2.x to 3.x

@otrs.org Sent: Tuesday, February 22, 2011 11:15:07 AM Subject: Re: [otrs] Error after update from 2.x to 3.x Yes sorry againg for been not clear but I had the same problem time ago but I could not well remember how I did, I was sure that those could be just a good hints for a RHCx ;) On Tue

[otrs] Error after update from 2.x to 3.x

Hi I did an upgrade from 2.x to 3.x and everything went great...except that now, whenever I try to change a ticket's owner, I get an error, and I can't find anything about it...so...hopefully somebody here can help out. It's OTRS 3.0.4 with ITSM 2.1.92, over Centos 5.4, and the error I'm

[otrs] Error on login

Hi, We are using OTRS 2.4 with ITSM 2.0 on Suse Enterprise Server 10 Service Pack 3. Every night we run a backup script that shuts down OTRS and start it back. Today we have found following error when trying to log in OTRS: Got no TicketObject! at

Re: [otrs] Error after update from 2.x to 3.x

Hi Luis. Try this http://bugs.otrs.org/show_bug.cgi?id=6840 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Error after update from 2.x to 3.x

sorry, or this http://lists.otrs.org/pipermail/otrs/2011-January/034628.html On Tue, Feb 22, 2011 at 8:53 AM, Marco Vannini marco.vann...@gmail.comwrote: Hi Luis. Try this http://bugs.otrs.org/show_bug.cgi?id=6840 - OTRS

Re: [otrs] Error in PGP keys

Any updates on the below error message? On 21-Jan-2011, at 6:37 PM, Rohit Singh wrote: Hi, When i click on PGP Keys in the Email Settings panel, i am getting the below error, please suggest on the below error Software error: Can't call method Check on an undefined value at

Re: [otrs] Error in PGP keys

did you check your system log in admin? Are any any errors present there? if you don't have gpg at /usr/bin/gpg or have it installed or defined, you may get this error: Framework - Crypt::PGPPGP::Bin On Tue, Jan 25, 2011 at 6:47 AM, Rohit Singh rohit.si...@rsgss.com wrote: Any updates on the

[otrs] Error in PGP keys

Hi, When i click on PGP Keys in the Email Settings panel, i am getting the below error, please suggest on the below error Software error: Can't call method Check on an undefined value at ../..//Kernel/Modules/AdminPGP.pm line 314. For help, please send mail to the webmaster

[otrs] Error: Need SignatureID!

Hi, When i attemp to chang group assigned to a queue i have the following error message: Error: Need SignatureID! Principio del formulario Final del formulario Determinar el origen: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Fri Jan 21

Re: [otrs] Error: Need SignatureID!

Hi Armando, please take a look on next bug report. http://bugs.otrs.org/show_bug.cgi?id=6510 Regards Carlos Garcia On 1/21/2011 7:41 AM, Armando Irazabal wrote: Hi, When i attemp to chang group assigned to a queue i have the following error message: *Error: Need SignatureID!*

Re: [otrs] Error: Need SignatureID!

El 21/01/2011 07:41 a.m., Armando Irazabal escribió: Hi, When i attemp to chang group assigned to a queue i have the following error message: Error: Need SignatureID! Principio del formulario Final del formulario Determinar el origen: ERROR:

Re: [otrs] ERROR: can't locate OptionStrgHashRef - workaround

Worked a treat, thanks. On Wed, Jan 19, 2011 at 10:35 PM, Stuart Hall stu...@daern.org wrote: Thanks for the hint Steve. Will try tomorrow. SH On Tue, Jan 18, 2011 at 5:30 PM, Steve Durbin steve.dur...@bridgend.gov.uk wrote: Just installing otrs 3.0.5 into our test system, and found that

Re: [otrs] ERROR: can't locate OptionStrgHashRef - workaround

Thanks for the hint Steve. Will try tomorrow. SH On Tue, Jan 18, 2011 at 5:30 PM, Steve Durbin steve.dur...@bridgend.gov.uk wrote: Just installing otrs 3.0.5 into our test system, and found that this error occurs in a number of modules where they’ve not been upgraded yet. Changing the keyword

[otrs] ERROR: can't locate OptionStrgHashRef - workaround

Just installing otrs 3.0.5 into our test system, and found that this error occurs in a number of modules where they’ve not been upgraded yet. Changing the keyword to BuildSelection will work around some of them, and at least allow you to logon. One big issue is if you had

[otrs] Error when replying to ticket from CustomerInterface

Hi, We are currently having this error poped-up in Web browser and logged in error_log when trying to reply to a ticket through Customer Interface : [Tue Dec 21 15:49:11 2010] [error] [Tue Dec 21 15:49:11 2010] -e: Can't locate object method RichText2Ascii via package

[otrs] Error Fetch Email

- Edit post http://forums.otrs.org/posting.php?mode=editf=81p=28000 - Delete posthttp://forums.otrs.org/posting.php?mode=deletef=81p=28000 - Report this post http://forums.otrs.org/report.php?f=81p=28000 - Reply with quotehttp://forums.otrs.org/posting.php?mode=quotef=81p=28000 Error

Re: [otrs] Error Fetch Email

Of Yuan Yudistira Sent: Tuesday, December 14, 2010 10:55 AM To: otrs@otrs.org Subject: [otrs] Error Fetch Email * Edit posthttp://forums.otrs.org/posting.php?mode=editf=81p=28000 * Delete posthttp://forums.otrs.org/posting.php?mode=deletef=81p=28000 * Report this posthttp://forums.otrs.org

Re: [otrs] Error Fetch Email

To: User questions and discussions about OTRS. Subject: Re: [otrs] Error Fetch Email I check, that Drop down type is only available POP3 There is no POP3S how to add POP3S? Yuan On Tue, Dec 14, 2010 at 6:25 PM, Lars Jørgensen i...@gyldendal.dkmailto:i...@gyldendal.dk wrote: Hi Yuan

Re: [otrs] Error Fetch Email

OTRS. *Subject:* Re: [otrs] Error Fetch Email I check, that Drop down type is only available POP3 There is no POP3S how to add POP3S? Yuan On Tue, Dec 14, 2010 at 6:25 PM, Lars Jørgensen i...@gyldendal.dk wrote: Hi Yuan, Admin - Postmaster Mail Account - Select your

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