On Tue, Mar 7, 2017 at 3:16 AM, Woody - Wild Thing Safaris
wrote:
> I added "Users" to line 2016 in CustomField.pm
>
> return 0 unless $self->LookupType =~ /RT::(?:Ticket|Transaction|User)$/;
>
> and it seems to behave as expected. But RT::Users must have been left
On Fri, Mar 3, 2017 at 9:30 AM, Peter Nikolaidis wrote:
> Apparently I'm still doing something wrong and regex is kicking my butt.
>
> Sample message body:
> -
> * Stopping Asterisk PBX: asterisk
> ...done.
> * Starting Asterisk PBX:
What version of RT are you using?
-m
On Thu, Mar 2, 2017 at 1:46 PM, Woody - Wild Thing Safaris
wrote:
> Hi RT Folks,
>
> Am i missing something? I see no option to select a "default value" for
> "select one value" type custom fields if they are of lookuptype
What version are you using CK?
-m
On Thu, Mar 2, 2017 at 2:35 AM, Christopher Kunz wrote:
> Hi all,
>
> we've been using RT for almost 15 years now with great success, but our
> growing company needs a little more automation now. As we are a hosting
> company /carrier, we
On Mon, Feb 27, 2017 at 9:56 AM, Peter Nikolaidis wrote:
> Hi Matt,
>
> Thanks for the reply. What woudl be the callback/action to take someone to
> the Dates page for a ticket?
Have you used callbacks before? I ask because, while extremely useful,
they also have a
On Mon, Feb 27, 2017 at 9:48 AM, Peter Nikolaidis wrote:
> Hi all,
>
> I'm trying to automatically resolve tickets that don't require any action.
> In this example, I receive a backup notification. I know it's a backup
> script result email based on the subject, and I know
Hi Peter,
On Sun, Feb 26, 2017 at 7:59 PM, Peter Nikolaidis wrote:
> Hi,
>
> I'd like to have a lifecycle action called "schedule," which would set the
> ticket's status to "scheduled" and take the user to the ticket's Dates page
> so they could set a due date. It's this
Hi Chris,
On Fri, Feb 24, 2017 at 11:27 AM, Chris Willard wrote:
> Hello Rt-users,
>
> When I reply using the action menu the history is empty! Is this a bug
> and is there a fix?
So we are on the same page:
reply = correspondence (this is part of RT, there is a dual
Hi Chris,
On Sun, Feb 19, 2017 at 2:19 PM, Chris Willard wrote:
> Hello All,
>
> Is it possible to change the email from address (e.g. The default
> queue via RT)?
What version of RT are you using?
For recent versions:
Admin -> Queues -> Select
Then select the
On Tue, Feb 14, 2017 at 8:14 AM, Matthew Coons wrote:
> Hello RT User group,
>
> I'm curious if there is a way from RT to enable an article that has been
> disabled? I don't see a way to search for disabled articles in RT, and
> Googling this question does not return any helpful
On Tue, Feb 14, 2017 at 8:14 AM, Dippery, Kyle wrote:
> In my own custom lifecycle, I have one hyphenated status ("in-use"). I don't
> remember why (perhaps this is the reason), but I have it in quotation marks
> as a key in our transitions array:
>
> transitions => {
>
Which version of RT are you using?
-m
On Sun, Feb 12, 2017 at 4:09 PM, Chris McClement wrote:
> Is there a way of "advanced searching" assets? For example, I'd like to
> search for all assets where status != "EOL" etc. When searching tickets
> there's always an advanced
On Thu, Feb 9, 2017 at 7:35 AM, Frank Soyer wrote:
> I tried, thanks for the suggestion Matt. But if I need to dig in code to
> have a sum of times, I think I'll rather try to develop a module to manage
> contracts ^^
> Unfortunatly, no time to learn RT dev for the moment, and
Hey Alex,
On Thu, Feb 9, 2017 at 9:02 AM, Alex Hall wrote:
> Hi all,
> Just a quick question, and one I feel like I should know. In RT's
> implementation of SQL, how do I specify a queue; name or ID?
Just a point of clarification: RT has something called TicketSQL and
while
On Wed, Feb 8, 2017 at 2:58 PM, Shawn M Moore wrote:
> We have a fix for this in the upcoming releases of RT; in the meantime you
> can apply the patch to your RT instance:
Shawn,
Any rough estimate on 4.4.2?
Thanks!
-m
Hi Frank,
On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer wrote:
> Hi all,
> I wonder if an extension or some solution exists for managing service
> contracts, I mean, registering somewhere for a queue and/or a (some)
> requestor(s), a total time to decrement, and decrementing it
Hi Alex,
On Mon, Jan 30, 2017 at 11:18 AM, Alex Hall wrote:
> Hi all,
> Where would I go to change the default format for the list of tickets shown
> when you click a queue name?
I presume you are talking about the Queue List?
Can this be done on a queue-by-queue basis, or
On Wed, Jan 25, 2017 at 3:03 PM, Matthew Coons wrote:
> Is there anything besides restarting apache and clearing the Mason cache
> that I need to do for my changes to take effect?
Perhaps. What did you exactly do besides those two steps? Feel free to
copy and paste what
https://docs.bestpractical.com/rt/4.4.1/writing_extensions.html#Adding-and-Modifying-Menus
On Wed, Jan 25, 2017 at 11:57 AM, Matthew Coons wrote:
> Hello RT users,
>
> I wanted to know if anybody had a working example or was already hiding RT
> menu options from logged in
On Tue, Jan 17, 2017 at 1:24 PM, Alex Hall wrote:
> Did your JSON-like syntax for
> updating fields ever make it into core for 4.4.1?
Not yet.
-m
4.1? I found the attachment in
> your linked message, but it's a bin file and I'm not sure what to do with
> it.
>
> On Tue, Jan 17, 2017 at 11:17 AM, Matt Zagrabelny <mzagr...@d.umn.edu>
> wrote:
>>
>> Hey Alex,
>>
>> On Mon, Jan 16, 2017 at 8:18 AM, A
Hey Alex,
On Mon, Jan 16, 2017 at 8:18 AM, Alex Hall wrote:
> Hi all,
> RT is sending out notifications for old tickets just like we want it to. If
> a ticket hasn't been updated in seven days and the status is open or new,
> the owner gets an email every weekday until the
5, 2017 at 10:07 AM, Alex Hall <ah...@autodist.com> wrote:
>
>
> On Thu, Jan 5, 2017 at 11:01 AM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote:
>>
>> __Active__ is case sensitive, I believe.
>
> I should have said that I tried capital and lowercase A in my sear
On Thu, Jan 5, 2017 at 9:59 AM, Petr Hanousek wrote:
> Thank you Matt, this will also help. BTW, for the curiosity, the "Merge
> with an alternate user" option behaves the same way like
> http://search.cpan.org/~bps/RT-Extension-MergeUsers/lib/RT/Extension/MergeUsers.pm
> or
__Active__ is case sensitive, I believe.
-m
On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall wrote:
> Hey all,
> I just did a search:
> Priority > 9 and Status = '__active__'
> Five of the resulting tickets are stalled, but I thought __active__ ignored
> stalled tickets. Any idea
Hi Petr,
We have this problem a lot.
BP wrote us this module to help manage autocreated users that don't
belong in the database:
https://github.com/bestpractical/rt-extension-manageautocreatedusers
-m
On Thu, Jan 5, 2017 at 3:53 AM, Petr Hanousek wrote:
> Hi geeks,
>
On Wed, Jan 4, 2017 at 10:13 AM, Alex Hall wrote:
> Hi all,
> I'm just wondering if there's a conventional place to store scripts that run
> crontool jobs? I've got one to notify people of old tickets, but I'll be
> making more, now that this one is working. Thanks again for
On Wed, Jan 4, 2017 at 8:30 AM, wrote:
> I logged into RT as an admin:
> -> Admin -> Queues -> Select Queue -> Watchers
>
> Then:
> - New Watcher -> Find NAME -> Choose Option "AdminCc" --> Save Changes
> ERROR: Role group 'AdminCc' not found
I just ran a quick
Hi Patrick,
On Wed, Jan 4, 2017 at 8:00 AM, wrote:
>
> Hello,
>
> after an RT-Upgrade I am not able to add Watchers to on Queue.
What version were you running?
What version did you upgrade to?
> Error Message: In german "Rollen Gruppe 'AdminCc' nicht gefunden"
>
Hey Woody,
I haven't encountered external templates. Obviously, anything is
possible - but I don't know the best solution for your problem.
-m
On Mon, Dec 19, 2016 at 11:14 AM, Woody - Wild Thing Safaris
wrote:
> Hi All,
>
> I've searched long and hard, but to my
Hi Alex,
On Mon, Dec 19, 2016 at 12:07 PM, Alex Hall wrote:
> I'm almost positive I ran that, and the page says I could end up with data
> duplication if I run it again. Is there a query I could run in the database
> to check, so I can know for sure? Thanks.
Check the
Hi Alex,
On Mon, Dec 19, 2016 at 12:54 PM, Alex Hall wrote:
> Hello all,
> I'm trying to get stale ticket alerts working, so am using the
> UntouchedInHours condition. I've also tried, in SQL:
> LastUpdated <= '2 days ago'
> and similar searches. Yet, I always get the same
On Thu, Dec 15, 2016 at 11:08 AM, Alex Hall wrote:
> You mentioned a rights debugger in 4.6. Is 4.6 out for testing?
Not yet.
Rights
> debugging sounds very useful!
My employer is sponsoring the rights debugger. BP said it would be
cored in 4.6 or 4.8.
-m
-
RT
Hi Alex,
On Thu, Dec 15, 2016 at 8:28 AM, Alex Hall wrote:
> Hi all,
> We've just discovered something odd. It seems that all users can comment on
> tickets, even though we've removed the "comment on tickets" right everywhere
> we've found it--all groups, privileged users,
On Fri, Dec 9, 2016 at 11:23 AM, Barton Chittenden
wrote:
> We use a CF called 'Community Bug' to track bugzilla bug numbers associated
> with customer tickets. It would be really useful to know which values of
> CF.{Community Bug} occur most often.
>
> If you'll
Hey Alex,
On Fri, Dec 9, 2016 at 10:08 AM, Alex Hall wrote:
> Thanks. By "lib", I assume you just mean to make a folder somewhere, then
> use "@import myNewLib/myFile.css"? Should I make a replacement for the css
> file in local/html/NoAut/something that I'm replacing? I
Hi Alex,
No need for a callback. Just include your CSS files in a lib. There is a
function call you can make to include a CSS file in /static/css/. This is
the proper way in, at least, 4.2.
-m
On Dec 9, 2016 9:55 AM, "Alex Hall" wrote:
> Hey all,
> I'm trying to add a
Hi Thomas,
On Fri, Dec 9, 2016 at 4:53 AM, Thomas Oddsund
wrote:
> Hello,
>
> I have some saved searches on my dashboard. Three of them are based on a
> Custom Field; one show tickets where the CF is set to X, one where CF is set
> to Y, and one is supposed to show
On Wed, Nov 30, 2016 at 9:46 AM, Alex Hall wrote:
> Hi all,
> My boss said he couldn't find a ticket that he thought he should be able to
> find. He was searching a customer name, let's say Custname. I thought at
> first the problem was that the ticket was resolved, but I was
Hi Alex,
On Wed, Nov 30, 2016 at 8:05 AM, Alex Hall wrote:
> Hi all,
> We have one global custom field, 'type', and several other custom fields
> that only apply to one queue. When we make a saved search for our sales reps
> so they can see tickets that apply to the customers
Hey Eddie,
You can get spreadsheet (TSV) representation of ticket search results -
which could include CFs. I'm not sure about the transaction (txn) history.
Perhaps via REST?
I'm guessing that there isn't an *easy* way to get all that.
-m
On Wed, Nov 23, 2016 at 9:05 AM, Eddie Jones
Hi Steve,
Try granting "View queue" to everyone.
-m
On Mon, Nov 21, 2016 at 2:34 PM, Stephen Switzer wrote:
> I received an email today:
>
> us-c...@ncas.us-cert.gov attempted to create a ticket via email in the queue
> Incident Reports; you
> might need to grant 'Everyone'
On Thu, Nov 17, 2016 at 10:45 AM, Alex Hall wrote:
> Hi list,
> I'm looking into email alerts for untouched tickets, and I thought of the
> crontool right away. In reading its Wiki page, I'm a little confused about
> setting up the user to run it. RT 4.4.1, Debian 8. Link I've
On Tue, Nov 15, 2016 at 9:56 AM, Alex Hall wrote:
> Good thought, but that doesn't seem to have helped. It still says that
> Enable and Indexed are 0 in the system configuration page.
>
> On Tue, Nov 15, 2016 at 10:49 AM, Martin Wheldon
>
Hi Alex,
On Mon, Nov 14, 2016 at 10:37 AM, Alex Hall wrote:
> Hello again all,
> I just discovered I have a more serious problem than full-text indexing not
> working. I'm getting an error when anyone tries to make a ticket, and the
> ticket is never created. Here's the
Hi Alex,
On Mon, Nov 7, 2016 at 8:49 AM, Alex Hall wrote:
> Hi list,
> Now that I have priority on the main ticket creation page rather than the
> details page, people are using it more. I'm expecting the next question I
> get to be about making tickets of certain priorities
Hey Alex,
On Mon, Nov 7, 2016 at 7:57 AM, Alex Hall wrote:
> Hello list,
> Some users at work are wondering if they can search ticket contents? There's
> no way in the search builder,
E nope. There is.
Search -> Tickets -> New Search
The second drop down on your
Hi Alex,
On Mon, Oct 31, 2016 at 11:09 AM, Alex Hall wrote:
> Hey list,
> How would I override /opt/rt4/lib/RT/Interface/Email.pm?
Overlays.
https://docs.bestpractical.com/rt/4.4.1/RT/StyleGuide.html#EXTENDING-RT-CLASSES
It looks like there is also an outdated wiki
On Fri, Oct 28, 2016 at 3:30 PM, Alex Hall wrote:
> Indeed there is, and I honestly don't know how I missed it. All I can say is
> I must have tabbed right past it, so the screen reader never spoke the
> field's name.
>
> I noticed the pound sign being used a lot. Is the rule
Hey Alex,
On Fri, Oct 28, 2016 at 1:58 PM, Alex Hall wrote:
> Hi all,
> I've looked through the wiki and the docs, plus on Google, but can't find
> anything about customizing validation. We have two custom fields which may
> be empty or not, but if they have a value, it has
Hey Alex,
On Wed, Oct 26, 2016 at 4:29 PM, Alex Hall wrote:
> Hi all,
> The way our company uses RT, there's no need to distinguish between comments
> and replies, and users may use either one without realizing the difference.
> In my new email template, I want to show
Hi Brian,
On Wed, Oct 26, 2016 at 2:45 PM, Dunbar, Brian wrote:
> Any help would be greatly appreciated.
I don't know about secondary approvals. If the approvals approach
doesn't solve your problem, you could solve it with a lifecycle.
-m
-
RT 4.4 and RTIR
Hi Alex,
On Tue, Oct 25, 2016 at 1:55 PM, Alex Hall wrote:
>
> I know, in theory, how to make such a change now. What I'm wondering is how
> hard it might be. If anyone has ever done this before, can you give an idea
> of what is involved? The UI is one part, but what
On Mon, Oct 24, 2016 at 7:09 AM, Alex Hall wrote:
> Hello list,
> As I mentioned, the upgrade on my test server from 4.2.8 to 4.4.1 went well.
> On the production server, though, it's not; the upgrade-database script is
> failing when it tries to connect to the database. I've
On Wed, Oct 19, 2016 at 11:28 AM, Ram wrote:
> Hi all,
> A user at work added an attachment that violates corporate policy to a
> ticket; the ticket itself is valid and must be kept. I need to delete the
> attachment. A quick look at the rt-shredder tool does not make it
On Mon, Oct 17, 2016 at 7:45 AM, Kem Hartley wrote:
> RT Community,
> I'm trying to setup 2FA, specifically Duo, with the RT login process. I'm
> having a difficult time figuring out where to place the duo perl code in the
> login process. I'm using external LDAP
Hi Alex,
On Thu, Oct 13, 2016 at 3:43 PM, Alex Hall wrote:
> Hello list,
> I've made a change to ShowEmailRecord.html. I copied it to
> /local/html/Ticket, modified it, cleared the mason cache, and restarted
> both FCGI and Nginx. But I can't see my change on the website. Of
On Wed, Oct 12, 2016 at 8:44 PM, Alex Hall wrote:
>
>> You would use local versions of the Mason components. RT doesn't (at
>> this point) have that modular or dynamic of an architecture.
>
> I hoped you weren't going to say that. :) I was looking earlier, to find
> where
On Wed, Oct 12, 2016 at 3:53 PM, Alex Hall wrote:
> Callbacks I get now, at least I'm pretty sure I do. I've been reading the
> docs for RT objects, and if I can use any of the properties and methods I've
> found, I can see how plugins are so powerful.
>
> My sticking point
On Wed, Oct 12, 2016 at 8:51 AM, Alex Hall wrote:
> The below code is great, thank you. I'm trying now to figure out a way to
> toggle the interface while staying on the current page, but I'll have to do
> more reading first.
>
> Using callbacks, can I remove items from
On Tue, Oct 11, 2016 at 4:09 PM, Bryon Baker wrote:
> Yes I thought of the custom field and that would be easy, but I have so many
> now. I just didn't want to add another. But if I can't find anything else
> that is what I will do eventually.
I'm sure there is a way to
Hey Alex,
On Tue, Oct 11, 2016 at 3:27 PM, Alex Hall wrote:
> Hello list,
> I'm considering trying out a callback. Ken suggested it as a way to add a
> link to pages that will let users toggle between self-service and standard
> interfaces, and I'm very much hoping I can use
On Tue, Oct 11, 2016 at 2:25 PM, Bryon Baker wrote:
> Yes that is what I am doing I hoping for some kind of call like
> "$RT::Logger->debug" for logging. But I have not found anything. The web
> service call is actually being executed from inside custom home built actions.
On Tue, Oct 11, 2016 at 1:54 PM, Bryon Baker wrote:
> Matt
> Thanks for the reply.
>
> All I want to do is add an entry in the ticket history that contains the
> return information from the call to the web service. I have the information
> logged to the log file, but I also
On Mon, Oct 10, 2016 at 4:16 PM, Bryon Baker wrote:
> Hello List
>
>
>
> I have created a custom scrip the will respond to an email via a web service
> call. I would like to create a transaction with the return message.
What do you want the txn to do? Set a custom field,
On Tue, Oct 11, 2016 at 8:05 AM, Alex Hall wrote:
> Hello list,
> I have 4.4.1 running. Someone said on this list that it included the option
> to use the self service interface, even for privileged users? I don't see
> that option in my user preferences. How do I enable it,
Hi Alex,
On Mon, Oct 10, 2016 at 5:07 PM, Alex Hall wrote:
> After a few more repeats of some of the below steps, suddenly things worked.
> I'm embarrassed to say I may have forgotten to specify rt441.* when granting
> privileges, instead only entering rt441. In any case, the
Hi Alex,
You don't need a guide. You can follow the install instructions that
come with the RT source code.
You can use the same database - just be sure to apply the upgrade steps.
-m
On Wed, Oct 5, 2016 at 7:52 AM, Alex Hall wrote:
> After thinking about it, I've come to
On Thu, Sep 29, 2016 at 9:34 AM, wrote:
> Hello,
>
> I'm looking for the schema diagrams for RT 4.2.12, but on the wiki
> (https://rt-wiki.bestpractical.com/wiki/Schema) there are no links for the
> following files :
> - Rt schema.svg
> - Rt4-schema-relationships.svg
> and I
ay to do this automatically for
> all users not in any user-defined group.
>
> On Mon, Sep 26, 2016 at 5:11 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote:
>>
>> Admin -> Users -> Select
>>
>> Let this user be granted rights (Privileged)
>>
>&
Admin -> Users -> Select
Let this user be granted rights (Privileged)
-m
On Mon, Sep 26, 2016 at 4:08 PM, Alex Hall wrote:
> Hello again,
> I created a user, and he reported later that he'd added himself to the admin
> group. I was going to do that anyway, but I'm concerned
/usr/share/request-tracker4/lib/RT/Config.pm line 1106.
>> Makefile:796: recipe for target 'install' failed
>> make: *** [install] Error 255
>>
>> Well, that's new. Obviously this is the source of the trouble, but what
>> does it mean and how do I fix it? As far a
On Fri, Sep 23, 2016 at 2:20 PM, Alex Hall wrote:
> Okay, good to know about the permissions and deleting everything below
> mason_data/obj. I re-created the obj directory and set it to
> www-data:www-data 755.
>
> I ran perl -c on the main config file, with the two plugin
Hi Alex,
On Fri, Sep 23, 2016 at 12:15 PM, Alex Hall wrote:
> Sorry for not replying in-line. I'd like to, but Google seems to have broken
> something in their accessibility, and I can't navigate the quoted text in my
> reply. The joys of using a screen reader.
It's okay.
Hi Alex,
On Fri, Sep 23, 2016 at 7:07 AM, Alex Hall wrote:
> Strange... I get an exit code of 255 on my FCGI server with the extension
> enabled.
Hmmm. Enabling extensions shouldn't be too complicated. There is
nothing tricky going on.
If I comment out the lines in my
Hi Alex,
On Thu, Sep 22, 2016 at 12:50 PM, Alex Hall wrote:
> Hi all,
> I can't seem to find the instructions for enabling extensions in 4.2.8. I've
> found some for 3.x, but I thought I read somewhere that the syntax is a bit
> different for 4.x. I know I add something to
On Wed, Sep 21, 2016 at 11:07 PM, Thierry Thelliez
wrote:
> I am trying to avoid creating a user in the first place.
I'm not sure there is a way around that. The user record is integral
to the paper-trail auditability of RT.
From what I have
> been able to
Hi Alex,
On Wed, Sep 21, 2016 at 3:55 PM, Alex Hall wrote:
> Hi all,
> I'm planning to add a "type" field globally. Initially, this will be a list
> containing "discussion", "problem", and, maybe, "critical issue". What I'm
> wondering, though, is whether the selection of a
On Wed, Sep 21, 2016 at 11:50 AM, Alex Hall wrote:
> Hello all,
> I finally have RT sending out emails on the company's server, so we're ready
> to move forward with testing things and making changes. To that end, I'm
> wondering how everyone manages testing changes without
Set($MaxInlineBody, 9);
https://docs.bestpractical.com/rt/4.4.1/RT_Config.html
-m
On Wed, Sep 21, 2016 at 1:23 PM, yugi wrote:
> Hi
>
> I am using RT4.4.1.
> I got some complains from some of my users because most of the times when
> users reply to tickets,
On Tue, Sep 20, 2016 at 4:26 PM, Thierry Thelliez
wrote:
> Hello,
>
> Under RT 4.2, is it possible to not automatically create a user from the CC
> field?
It is possible to create a user - that has an email address as a
"name". RT uses the field "name" to mean
On Thu, Sep 15, 2016 at 11:32 AM, Shawn M Moore <sh...@bestpractical.com> wrote:
> Hey Matt, Alex, et al,
>
>> On Sep 15, 2016, at 12:22, Matt Zagrabelny <mzagr...@d.umn.edu> wrote:
>> I suppose there could be one additional meta status: __Initial__
>>
>>
On Thu, Sep 15, 2016 at 7:35 AM, Alex Hall wrote:
> Hello all,
> A couple questions from my boss that I don't know how to answer: can I
> change the logo and link that appears at the top of all RT pages? He wants
> it to be our logo and the link to go to our homepage.
Yep.
g.
Okay. Sorry about the noise. :)
> On Wed, Sep 14, 2016 at 3:33 PM Matt Zagrabelny <mzagr...@d.umn.edu> wrote:
>>
>> On Wed, Sep 14, 2016 at 1:20 PM, Scott Koch <scottk...@gmail.com> wrote:
>> > RT Version: 4.2.12 (install has existed since 2003 and survive
On Wed, Sep 14, 2016 at 1:20 PM, Scott Koch wrote:
> RT Version: 4.2.12 (install has existed since 2003 and survived many major
> upgrades)
>
> Expected Behavior: When I move a existing ticket from one queue to another,
> the new queues AdminCCs will apply to that ticket for
On Mon, Sep 12, 2016 at 7:11 PM, Tim Gustafson wrote:
> Hi,
>
> We just moved a bunch of users to an RT instance that uses LDAP
> authentication, as opposed to RT-specific passwords. Some of our
> users don't read our announcement e-mails (imagine that...) and are
> trying to log
On Fri, Sep 9, 2016 at 9:43 AM, Alex Hall wrote:
> I've switched my own account to use that simple editor, but does it already
> handle Markdown syntax? If not, is there a plugin or setting to enable such
> support?
>
It does not natively handle MD. A quick google did not
On Fri, Sep 9, 2016 at 9:09 AM, Alex Hall wrote:
> Hello list,
> Is there any way I can replace the default WISIWYG editor with a simple
> Markdown composition editor? I woouldn't want this for everyone, but for me,
> Markdown is far easier to deal with than the default
On Tue, Sep 6, 2016 at 2:42 PM, Alex Hall wrote:
> Yet another question. :) As I mentioned before, I have a setup where the
> Graphics queue has two groups: graphics_staff and graphics_admins. I added
> the rights on each group from within the queue's 'group rights' section,
Hey Alex,
On Tue, Sep 6, 2016 at 2:11 PM, Alex Hall wrote:
> That's okay, let me ask it this way. If I give a group rights in a queue, I
> enter the group's name and select it from the list of matches.
Correct.
When I do
> that, the group appears as a tab, next to CC,
Hi Alex,
On Tue, Sep 6, 2016 at 1:48 PM, Alex Hall wrote:
> Sorry to be difficult, but is there a way of knowing the selected group
> aside from its bold status? Could you explain where, maybe in the tab order
> or by what text I'd look for, the left pane is? I'm using a
On Tue, Sep 6, 2016 at 1:28 PM, Alex Hall wrote:
> Hi all,
> Sorry for all the questions. Now that the hard part is out of the way, I'm
> configuring our test RT instance and keep running into little things I don't
> get. I'm on RT 4.2.8, so some of the below could be bugs
Hi Alex,
Comments inline.
On Tue, Sep 6, 2016 at 10:16 AM, Alex Hall wrote:
> Hi all,
> RT is working well, sending and receiving email, which is wonderful
> news--thanks again for all the help. What I'm wondering is how emailed
> tickets work in terms of users.
>
> If I
On Sun, Sep 4, 2016 at 7:41 AM, Alex Hall wrote:
> Okay, I think I get it. Users themselves are never added to queues.
You *could* add users to queues, or grant users rights. However, you
never *should*.
Always abstract through a group.
-m
-
RT 4.4 and RTIR training
On Fri, Sep 2, 2016 at 4:18 PM, Alex Hall wrote:
> Thanks, I've done it. My only question is, given that the checkbox was in
> the 'admin' tab of that page, do the members of the group have to be admins
> in some other way before the privileges kick in?
Nope. They just need
On Fri, Sep 2, 2016 at 3:36 PM, Alex Hall wrote:
> Hi all,
> I want to make my boss the other admin in RT (I'm still logged in as root,
> so wouldn't mind making myself a real account that's also an admin). I'm in
> the user rights area, and can allow users to do things, but
Hi Alex,
[I see you replied since I started this email.]
Some comments inline, but first let me say:
I've used Debian for a long time. I've also used RT for a while - both
installed via the deb packages and installed from source. With either
route, it is pretty painless.
For installing from
Hello,
On Wed, Aug 24, 2016 at 6:17 AM, PeterMairGO wrote:
> Hello,
> I'm scripting a custom condition before a email will be sent.
> I've tryed this: ($self->TicketObj->FirstCustomFieldValue('Solution') =!
> 'NULL')
Unfortunately, at a minimum, your perl is wrong. You
On Tue, Aug 23, 2016 at 10:47 AM, Tom Corcoran wrote:
> Hi
>
> Noob question here.
> Trying to use rt-shredder from a bash script using a bash date variable to
> wipeout tickets but shredder seems to ignore my date parameter which I
> assume is because its badly formatted.
>
>
Hi Woody,
On Fri, Aug 19, 2016 at 7:26 AM, Woody - Wild Thing Safaris
wrote:
> HI all,
>
> My correspond scrip adds a table of CF values to the correspond email from
> the template, and sends to the client. I would like those same changes
> appended to the transaction
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