[rt-users] Change RTFM

Hi All - Looking to change the RTFM acronym to FAQ. I found the following article: http://wiki.bestpractical.com/view/RenameRTFM <http://wiki.bestpractical.com/view/RenameRTFM>but don't quite know how to go about executing it. We are running RT 3.8.8 on Ubuntu 10.04. Thanks!

[rt-users] Use RTFM as Canned Replies

king to use it for canned responses! Thanks for any help! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Use RTFM as Canned Replies

laced RTFM with FAQ -- but that didn't seem to work. I still see RTFM on the left hand side bar. I did figure out the permissions thing already -- I found RTFM had its own set of permissions. Thanks again! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-

Re: [rt-users] Use RTFM as Canned Replies

Hi Gary - I'd be interested only if it didn't take more than 30 minutes of your time. It's not a big thing -- just something I started looking into and would implement if it were easy to do. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr.

[rt-users] RTFM Issues

how to fix it. Any suggestions? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] RTFM Issues

Thank you ! That fixed it! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Nov 30, 2010 at 8:53 AM, Kevin Falcone wrote: > On Tue, Nov 30, 2010 at 08:31:02AM -0600, Max McGrath wrote: > >HI all - > >I

[rt-users] RTFM 2.4.3rc1 question

no HTML. Is there a way I can get the HTML to stop showing up? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] RTFM 2.4.3rc1 question

Kevin - The one in question I call *Content* and it is a *Fill in one text area*. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Dec 14, 2010 at 12:40 PM, Kevin Falcone wrote: > On Tue, Dec 14, 2010 at 11:55:46AM -0600,

Re: [rt-users] RTFM 2.4.3rc1 question

Just a normal line break. No HTML whatsoever. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Dec 14, 2010 at 1:48 PM, Kevin Falcone wrote: > On Tue, Dec 14, 2010 at 12:43:37PM -0600, Max McGrath wrote: > >Kevin - &

Re: [rt-users] RTFM 2.4.3rc1 question

Kevin - I don't quite know what file to check for this config? Could you point me in the right direction? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Dec 14, 2010 at 3:09 PM, Kevin Falcone wrote: > On Tue, Dec 14,

Re: [rt-users] RTFM 2.4.3rc1 question

I found this in my System Configuration: MessageBoxRichText 1 core config That's all I could really find about RichText. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Dec 14, 2010 at 3:17 PM, Kevin Falcone wrote: >

Re: [rt-users] RTFM 2.4.3rc1 question

Kevin, I don't believe I am doing anything to disable it. I've tried 4 different browsers (IE, Firefox, Chrome, Safari) and different machines. Still seeing the same thing. It's not a huge issue -- just thought there may be a quick fix out there. -- Max McGrath Asst. Networ

Re: [rt-users] RTFM 2.4.3rc1 question

It looks fine now after turning WYSIWIG off. Good suggestion. Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Dec 16, 2010 at 12:59 PM, Kevin Falcone wrote: > On Thu, Dec 16, 2010 at 12:39:06PM -0600, Max McGrath wr

Re: [rt-users] Backing up RT

ore doing the mysqldump? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Jan 4, 2011 at 4:56 PM, Joseph Spenner wrote: > --- On Tue, 1/4/11, Andy Graybeal wrote: > > > > Greetings, > > I need a recommendation

Re: [rt-users] Backing up RT

I just figured in the case of a crash or any data loss, it'd be nice to have only lost an hour or less worth of tickets! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Jan 5, 2011 at 6:45 AM, Andy Graybeal wrote: >

Re: [rt-users] Backing up RT

g.pm /opt/rt3/lib/RT/rt-backup/ cp -r /opt/rt3/local/ /opt/rt3/lib/RT/rt-backup/ This way I have a copy of my e-mail addresses for my queues, my apache config, my SiteConfig, and my whole local folder.... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5

Re: [rt-users] Fresh Install of RT-4.0.0rc4

Forgot to mention I am by no means an Apache expert -- I actually know very little about it! :) -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Feb 1, 2011 at 10:02 AM, Max McGrath wrote: > Hi All - > > I'm

[rt-users] Fresh Install of RT-4.0.0rc4

/rt-server"); My RT site doesn't run at all! I have libapache2-mod-perl2 installed. Not sure what to do now. Any help is appreciated! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Fresh Install of RT-4.0.0rc4

Thanks for the reply Kevin. I get "Not Found. The requested URL/rt/ was not found on this web server." in Firefox. And "Oops! This Link appears to be broken!" in Chrome. It's not even an RT error at that point, so something gets seriously broken with whatever I am d

Re: [rt-users] Fresh Install of RT-4.0.0rc4

ig to point it to wherever RT should be running? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Feb 8, 2011 at 3:34 PM, Kevin Falcone wrote: > On Tue, Feb 08, 2011 at 02:55:01PM -0600, Max McGrath wrote: > >Thanks for t

[rt-users] Tracking how tickets are created

uses RT web interface to create ticket themselves We would like to be able to easily track that and look at the end of the month and say "Oh, 300 tickets were created through the web interface, but only 100 were done via e-mail". Does anybody have any strategies for this? Thanks

[rt-users] Separating Custom Fields

t above the line and below the line. Does this make sense? Is there a better way to do this or any recommendations anyone can suggest to me? Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Separating Custom Fields

I login to RT as a different user (who is not part our staff group) and am able to choose a value for my CF and submit the ticket. Am I setting permissions in the wrong area? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 13

Re: [rt-users] Separating Custom Fields

Thanks Kenn - I actually just figured this out 2 minutes before you sent this. I had given groups ModifyCustomField and SeeCustomField at the Queue level. I had to revoke it there and manage them at the CF level. Thanks guys! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage

[rt-users] Restore 3.8.8 DB to 4.0.1

Hi all - I have an RT 3.8.8 install we've been using for quite some time (the DB is 200MB) and I also have a fresh 4.0.1 installation. Are there any reasons why I can't (or shouldn't) take a backup of my 3.8.8 database and restore it to my 4.0.1 installation? Thanks! Max -- M

[rt-users] Fix e-mails in RTx::EmailCompletion

Hi All - I have installed and been using RTx::EmailCompletion for quite sometime now. One problem is; people can, and do, incorrectly enter e-mail addresses. Is there a way to go through and remove all the mis-spelling/typos of all e-mail addresses? Thanks! Max -- Max McGrath Asst. Network

Re: [rt-users] Fix e-mails in RTx::EmailCompletion

Perfect! Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Aug 29, 2011 at 2:43 PM, Kevin Falcone wrote: > On Mon, Aug 29, 2011 at 02:32:54PM -0500, Max McGrath wrote: > >I have installed and been

[rt-users] Upload users into RT

I can't seem to find that either... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractic

[rt-users] Help with ExternalAuth attributes

; => 'uid'+'@carthage.edu ', 'EmailAddress' => 'uid'&&'@carthage.edu , 'EmailAddress' => 'uid'.'@carthage.edu ', and none of them have worked. They either cr

[rt-users] Edit the login page

ystem the login page is? I can't seem to find it. Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Comm

Re: [rt-users] Edit the login page

Thank you! I was able to find it in /opt/rt3/share/html/Elements!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Mar 9, 2010 at 12:51 PM, Kevin Falcone wrote: > On Tue, Mar 09, 2010 at 01:43:19PM -0500, Jeff Voskamp wr

[rt-users] Copy tickets

icket" function. We are unable to use the built-in one because of the need to have custom fields filled in. Any ways of doing this? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu ___ http://li

[rt-users] Ticket Templates

be able to track everyone we help. So, I guess it'd be nice if we could just have a "I helped setup wireless on their "; i.e., I helped Max McGrath setup wireless on their Windows 7 Laptop. I know their is the Quick Ticket function, but that does not seem to work when requiring c

[rt-users] Use a calendar item as custom field

st curious.. Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Remove requestor's e-mail only from 1 queue

Quick Ticket queue. Am I SOL? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Remove requestor's e-mail only from 1 queue

That worked perfectly! Thank you so much!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 22, 2010 at 8:47 AM, Raed El-Hames wrote: > Max: > * > * > Edit Create.html change > > > <&

[rt-users] Help adding links to things

of a privileged users login? Should I just straight up add it with HTML on a certain page (which page would that be?) or would making a Dashboard of some kind be a good option? Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover

Re: [rt-users] Help adding links to things

! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 28, 2010 at 8:26 AM, Andy Harrison wrote: > On Tue, Apr 27, 2010 at 2:48 PM, Max McGrath > wrote: > > > > Hi all - > > Running RT 3.8.7 on Ubuntu 9.10

Re: [rt-users] Help adding links to things

when I add it! I'm lost... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 28, 2010 at 10:40 AM, Andy Harrison wrote: > On Wed, Apr 28, 2010 at 11:20 AM, Max McGrath > wrote: > > Hi Andy - > > Thanks

Re: [rt-users] Help adding links to things

cause this? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 28, 2010 at 10:40 AM, Andy Harrison wrote: > On Wed, Apr 28, 2010 at 11:20 AM, Max McGrath > wrote: > > Hi Andy - > > Thanks for th

[rt-users] Global Config for "RT at a glance" not taking effect

can go to their individual preferences and make changes to RT at a glance, and those changes take effect. All changes I made in RT_SiteConfig.pm have been commented out, no permissions were changed or anything like that... Can anybody help me? Thanks! (Again...very sorry to repost this...) -

Re: [rt-users] Global Config for "RT at a glance" not taking effect

RT at a glance. As I mentioned, how I did was before was perfect(!) except for that it broke the QuickSearch element. Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 29, 2010 at 1:12 PM, Kenneth Crocker wrote: > Max, &

Re: [rt-users] Global Config for "RT at a glance" not taking effect

Geez Good find Jeff!! Everything is perfect now! Thank you everybody!!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 29, 2010 at 1:55 PM, Jeff Voskamp wrote: > On 04/29/2010 02:43 PM, Max McGrath wrote: > &g

[rt-users] Put LDAP info into Custom Fields of Users

ndering if there is a way to take LDAP info and put it into a custom field. We have a custom field (Carthage ID#) for each user. I'd like to be able to populate that directly from LDAP. Is that possible? I guess I could always just populate a field we don't use (something like t

[rt-users] E-mail reminders to owners of tickets

the script into my cron.daily and it doesn't seem to do anything. Is there any configuration that needs to be done? Am I on the right track with this script? Or is there any easier way? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 m

Re: [rt-users] E-mail reminders to owners of tickets

Now, I'm not sure both of those are necessary, but upon doing both of those, it worked! Users now get one e-mail per queue in which they own tickets! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Jun 10, 2010

[rt-users] Monitor who has logged in

, but I can't seem to find it anymore, maybe it doesn't exist and I'm making it up. Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly

Re: [rt-users] Monitor who has logged in

Okay - I found /var/log/user.log. Is that my best bet? Or is there something simpler for a non-techie to look at? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Jun 14, 2010 at 9:57 AM, Max McGrath wrote: > Hi all - >

[rt-users] Original Quicksearch file

ed = $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {}); my @conditions = (); foreach ( RT::Queue->ActiveStatusArray ) { push @conditions, { cond => "Status = '$_'", name => loc($_) }; } I have also put the following in my RT_SiteConfig.pm: Set(@ActiveStatus, qw( new open resolved)); Am I missing something? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Original Quicksearch file

Thanks Kenn - I will look into this again. So if I set this: Set(@ActiveStatus, qw( new open resolved)); in my RT_SiteConfig.pm I should only see those three in the Quicksearch? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Users not created up e-mail submission

t got screwed up with the upgrade -- hopefully it's something easy. Anybody have any ideas? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Status menu has two resolved selections

nd I would like to fix it if possible. The only thing I can think of is I put this in my RT_SiteConfig.pm: Set(@ActiveStatus, qw( new open resolved)); in order to have only New, Open, and Resolved tickets show up in the Quick Search box. Would that be the cause? -- Max McGrath Asst. Net

Re: [rt-users] Status menu has two resolved selections

Yes, it is still in InactiveStatus. How would I go about removing it. Also, why not put resolved in ActiveStatus. That's what I found to do when I searched all of the mailing lists... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

I have replicated the Page Not Found on the top. I pulled from CPAN. Also, I've noticed the SelfService pages do not have a mobile interface. Is this correct? Or did I mess something up? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthag

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

Ok, stupid question. How do I go about getting the latest one from CPAN? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Fri, Aug 6, 2010 at 11:45 AM, Jesse Vincent wrote: > > > > On Fri, Aug 06, 2010 at 05:44:40P

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer. Seems like an extra / gets added before the m. I try taking it out but it does the same thing. -- Max McGrath Asst. Network Admin/Systems

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

Yup, that worked! And Page not found is gone! Awesome! Here's my config... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Fri, Aug 6, 2010 at 12:44 PM, Jesse Vincent wrote: > > > > On Fri, Aug 06, 2010 at 12:4

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

access Alias /rt/ /opt/rt3/share/html/ Order allow,deny Allow from all *Options indexes* *DirectoryIndex index.html* PerlRequire /opt/rt3/bin/webmux.pl AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College

[rt-users] Where is HTML code for Create.html?

7;ll be able utilize this for the "Describe the issue below" text area in RT -- both for privileged and unprivileged people. I just can't seem to find where the HTML is held (or generated) for the Create.html page. Any suggestions? -- Max McGrath Asst. Network Admin/Systems Speci

Re: [rt-users] Where is HTML code for Create.html?

ox' ); I want to keep the page exactly the same, and not mess up anything with any database interaction -- but I'd love to have this ARS from the knowledge base pop up! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Fr

[rt-users] Where to change the "Error" box on Login page

here. Can anybody lend a hand? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!

[rt-users] Change Update Type default

drop down box. I'd like reply to be there by default so we don't have to use the drop down box. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- L

Re: [rt-users] Change Update Type default

thanks Kevin. When abouts can we expect 3.8.9? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Aug 25, 2010 at 10:22 AM, Kevin Falcone wrote: > On Wed, Aug 25, 2010 at 10:17:47AM -0500, Max McGrath wrote: > >

Re: [rt-users] Where to change the "Error" box on Login page

Just asking again if anyone can point me in the right direction to changing the pink/red error box that pops up upon a failed login on the Login page. I'd like to change it from "Your username or password is incorrect" to something else with more instructions. Thanks! -- M

Re: [rt-users] Change Update Type default

Hi Kevin, I'm not sure what you mean by "pull the patch from 3.8-trunk". Where can I do that? CPAN, or the wiki or something? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Aug 25, 2010 at 10:22 AM, Kevin Falco

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

auto detect it and just brings me to the normal login page... Am I missing something simple? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Aug 5, 2010 at 4:08 PM, Jesse Vincent wrote: > Over the past few weeks, I've bee

[rt-users] Concatenate two LDAP fields into one RT field

x27; => 'uid', 'NickName' => 'carthageNameID', } Is there anything within the RT_SiteConfig file I could do to get a First Name Last Name population in the RealName field? Thanks! --

[rt-users] How to get rid of a disabled queue.

searching within the Blackboard Queue -- which we decided we didn't need anymore, so it's been disabled. Hence, no tickets were turning up upon searches for blackboard. My question is now, how do I delete (or shred?) a disabled queue? I can't seem to figure it out. What is my bes

Re: [rt-users] How to get rid of a disabled queue.

Figured it out. I was trying to use the queue name -- I had to use the queue ID number. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Sun, Sep 19, 2010 at 9:19 AM, Max McGrath wrote: > Hi all - > > Runing RT 3.8.8

[rt-users] No drop-down for Articles in 4.0.5

ge* option, but I am not seeing them. I've checked in IE, Firefox and Chrome -- but no dropdown. Am I missing something? I've checked the permissions -- I don't believe they are the cause. Thanks! -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Problems after upgrade from 3.8.8 to 4.0.6

nternal RT error has occurred. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it -- and neither does /opt/rt3_bak/var/log (this is where 3.8.8 resided). As I said, I did many things and directories may not be properly in place..

Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6

Thanks for the hint on the logs -- using debug now and it seems to have pointed me in some kind of direction. And yes...going from 3.8.8 to 4.0.6 took me and a co-worker 3 hours. -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, May 24, 2012 at 3

[rt-users] $ResolveDefaultUpdateType in 4.0.6

'resolved -> open' => { label => 'Re-open', update => 'Comment' }, 'rejected -> open' => { label => 'Re-open', update => 'Comment' }, 'deleted -> open' => { label => 'Undelete' }, ], }, Again, my main goal is to have the update type be *respond *when *resolving *a ticket. I've already followed the instructions here ( http://requesttracker.wikia.com/wiki/CustomStatusesInRt4), but my custom update types don't seem to be getting set. Am I missing something? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Timestamps not correct in RT 4.0.6

Hi All - All the timestamps on my tickets are about 5 hours ahead of the current time. The time on the actual Ubuntu server is correct. Where would RT be pulling in a different time? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Timestamps not correct in RT 4.0.6

Yup...saw that right after i sent the message. My RT_SiteConfig had CDT in it but it wasn't working. had to change it to US\Central. --- Max McGrath mmcgr...@carthage.edu Sent from my Droid On May 25, 2012 4:38 PM, "Stephen J Alexander" wrote: > It'll use UTC by defau

[rt-users] DefaultUpdateType in RT4.0.6

label => 'Reject', update => 'Respond' }, 'stalled -> open' => { label => 'Open it' }, 'resolved -> open' => { label => 'Re-open', update => 'Comment' }, 'rejected -> open' => { label => 'Re-open', update => 'Comment' }, 'deleted -> open' => { label => 'Undelete' }, ], }, Am I missing anything? Thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] DefaultUpdateType in RT4.0.6

of RT attributes that uniquely identify a user # This example shows what you *can* specify.. I recommend reducing this # to just the Name and EmailAddress to save encountering problems later.

Re: [rt-users] DefaultUpdateType in RT4.0.6

Excellent. Copying the whole LifeCycle option did the trick! Thanks! -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, May 30, 2012 at 8:53 AM, Ruslan Zakirov wrote: > From my reply it was possible to guess that you config is incorrect.

Re: [rt-users] Pink MessageBox upon reply

Excellent! Thanks for the info! -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, May 31, 2012 at 12:19 PM, Ruslan Zakirov wrote: > On Thu, May 31, 2012 at 7:53 PM, Max McGrath > wrote: > > Hi all - > > > > We are on RT

[rt-users] Permissions in RT 4.0.6

;staff" and/or "administrators" and who does "General rights" get applies to? Thanks! -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Where are comments and correspondence held?

Running RT 4.0.6. Curious where the content of *comments* and/or * correspondence* resides in the database? Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Where are comments and correspondence held?

Thanks all! Very helpful! -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Nov 6, 2012 at 6:24 AM, Paul Tomblin wrote: > > > On Tue, Nov 6, 2012 at 4:58 AM, Tim Cutts wrote: > >> But generally you don't want to do that,

[rt-users] Forward tickets with comments

Hi all - Running RT 4.0.6 on Ubuntu 12.04. Curious if there is a way to forward a ticket while adding a comment to it. Currently, all I can do is choose To:, CC:, or Bcc:. Thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu We&#x

Re: [rt-users] Forward tickets with comments

Thanks Kevin! That's what I was hoping to hear! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Nov 15, 2012 at 9:43 AM, Kevin Falcone wrote: > On Wed, Nov 14, 2012 at 08:15:19PM -0600, Max McGrath wrote: > >Running RT 4

Re: [rt-users] Error when creating ticket after 4.0.6 --> 4.0.16 upgrade

p;> 121 % } else { 122 <& /Elements/EmailInput, Name => 'Requestors', Size => undef, Default => $ARGS{Requestors} &> 123 %} 124 % $m->callback( CallbackName => 'AfterRequestors', QueueObj => $QueueObj, ARGSRef => \%ARGS ); Is there something

[rt-users] Error when creating ticket after 4.0.6 --> 4.0.16 upgrade

T/Interface/Web.pm:635] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) I don't know what to make of any of that. Any help is appreciated! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Search for Articles on reply not working?

reply. Am I missing something? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Error when creating ticket after 4.0.6 --> 4.0.16 upgrade

Thanks Thomas. Works now that I added $. That's what I get for not being a programmer. And yes...I must never had cleared the Mason cache. Thanks again! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Jul 30, 2013 at 1:32 PM, T

[rt-users] How to add articles to response

lable articles. In 4.0.16 there is a *Go* button that does nothing when I click it. Am I missing something? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] How to add articles to response

et up. Thanks Kevin! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Aug 12, 2013 at 3:18 PM, Kevin Falcone wrote: > On Mon, Aug 12, 2013 at 02:45:21PM -0500, Max McGrath wrote: > >Running rt 4.0.16 -- and this used to work

Re: [rt-users] How to add articles to response

Nevermind! My mistake... It is working as it is suppose to. It had permissions for a specific queue, and the ticket I was working on was not in that queue. Disregard! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Aug 13, 2013 at 8:36

[rt-users] Technician on vacation status

Hi all - Running RT 4.0.16. Was talking with a co-worker today about this. I was wondering if there is anything that can be put in place (easily) for when a person is out of the office for a long time. For instance , if a person is out on vacation for two weeks and not everybody is aware, maybe

[rt-users] Upgrade to 4.2 fail

42 43 44 use Plack::Handler::Apache2; 45 Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server"); 46 47 Any help is appreciated! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu -- RT Training

Re: [rt-users] Upgrade to 4.2 fail

ies: DBD::mysql >= 2.1018 ...found SMIME dependencies: String::ShellQuote ...found File::Which ...found Crypt::X509 ...found USERLOGO dependencies: Convert::Color ...found *All dependencies have been found.* -- Max McGrath Network Administrator Carthage Col

Re: [rt-users] Upgrade to 4.2 fail

interface. The next step is to edit your webserver's configuration file to instruct it to use RT's *mod_perl* or *FastCGI* handler. If you need commercial support, please contact us at sa...@bestpractical.com. I'm definitely not a web server expert...so...any advice? Max -- Max M

Re: [rt-users] Upgrade to 4.2 fail

Yeah...a co-worker of mine got it working. Sorry, I can't be more clear on what he did. He said it was a mixture of your suggestions and some other things. Apache configurations are above my head... But it's working now! -- Max McGrath Network Administrator Carthage College 262-552-

[rt-users] Unable to create ticket in RT 4.2

lib/RT/Interface/Web.pm:680] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211) -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Unable to create ticket in RT 4.2

Thanks Alex. It was a local override. I just got rid of it and am using the default Create.html. I can create tickets now. Thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Oct 14, 2013 at 1:00 PM, Alex Vandiver wrote: > On

[rt-users] Upgrade to 4.0.18, now RT not working

.14.2/Plack/Handler/Apache2.pm:68] [/usr/local/share/perl/5.14.2/Plack/Handler/Apache2.pm:91] [-e:0] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Upgrade to 4.0.18, now RT not working

Cleared mason cache again and all is well. -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Oct 17, 2013 at 8:18 AM, Max McGrath wrote: > This is what I'm seeing in rt.log: > > [1892] [Thu Oct 17 13:17:58 2013] [error]: mkdir

  1   2   >