9 9:02 GMT+01:00 Ģirts Mažonis <girts.mazo...@gmail.com>:
> Hey,
> I have problem with RT (4.4.1) and RTIR (4.0.0)
> Situation: when replay on incident report. Report have two or more
> requestors. If i uncheck all and leav only one from that list on replay all
> reque
--- Begin Message ---
Hi Alex,
I didn't check it in depth, but you may be interested in customizing this
Element using the "local" folder.
https://github.com/bestpractical/rt/blob/4.4-trunk/share/html/Ticket/Elements/ShowQueue
Also, for the links in the QueueList portlet in the
--- Begin Message ---
Hi all,
Anyone knows hoy can you search by a specific custom role value?
I couldn't find the input field in the query composer.
Thanks in advance,
Marcos.
--- End Message ---
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com
--- Begin Message ---
Hello,
I would like to allow the user in the SelfService to be able to sort of the
Asset List. (RT 4.4.1rc)
In the file /html/User/Elements/AssetList I modified "AllowSorting" value to
"1", but sorting does not work properly.
I believe this behavior i
Hi All,
I'm running RT 4.4.1, on BackBox Linux 4.6 (GNU/Linux 4.2.0-42-generic
x86_64).
I'm trying to replace a bespoke ITIL Change Management system that we're
about to lose access to. The old system was cobbled together on
SalesForce & was essentially a matter of pressing a "N
--- Begin Message ---
Hello, please any ideas - solutions on this?
When changing the "AllowSorting" value to "1", still sorting does not respond.
Are further changes needed?
Dimitris
On Tuesday, October 25, 2016 4:08 PM, Dimitris Maniadakis via rt-users
<rt-users@
--- Begin Message ---
Hello!
I would like to ask if I can rename the word "Owner" in RT.
I modified the file en.po and indeed the word changed.
However, it changed BOTH for the TICKET Owner and the ASSET Owner.
I cannot find a way to change ONLY the ASSET Owner, although I
--- Begin Message ---
Hello everyone,
I would like to rename one of the variables used in the Assets of RT.
In particular, I want to rename the "Contacts" to another name i.e.,
"Responsible".
I can only think of using ---> '__Contacts__/TITLE:Responsible'
Howeve
--- Begin Message ---
Thank you Alex, but I 've already tried that. Not any change appeared!
However, the solution is here:
https://rt-wiki.bestpractical.com/wiki/CleanMasonCache
I had to clear the Mason cache!
Dimitris
On Tuesday, October 11, 2016 11:35 PM, Alex Hall wrote:
At a guess
--- Begin Message ---
Hello,
I have RT 4.4.1rc1 is installed.
I face a strange problem regarding the modification of files in
/rt4/share/html/...
Particularly, I cannot observe any changes in the UI when I modify the html
files or the perl code.
My target was to edit the SelfService UI
--- Begin Message ---
Hello everyone,
Apologies again if you received multiple copies of this email.
I have RT 4.4.1rc1 installed and need your help on the appearance of Assets in
SelfService.
Thus far, I have selected that a user in SelfService can see the Assets menu
and can also see
--- Begin Message ---
Dear all,
Apologies if you received multiple copies of this email :(
I have installed RT 4.4.1rc1 and need some help on the Assets part.
In the SelfService (unprivileged user) a user can choose an asset and then
"Create linked ticket" from "Actions".
Th
--- Begin Message ---
Hello everyone,
I have RT 4.4.1rc1 installed and need your help on the appearance of Assets in
SelfService.
Thus far, I have selected that a user in SelfService can see the Assets menu
and can also see the listing of Assets he/she is: a.Owner b.Held By c.Contact
--- Begin Message ---
Dear all,
I have installed RT 4.4.1rc1 and need some help on the Assets part.
In the SelfService (unprivileged user) a user can choose an asset and then
"Create linked ticket" from "Actions".
This gives the options to set as ticket Requestor either the
--- Begin Message ---
> On Aug 5, 2016, at 7:05 AM, Martin Petersson <mar...@uanet.se> wrote:
>
> Hello,
>
> I need to backup or dump the database to a .bak file, it´s Request Tracker
> 4.0.7.
> Frits i tried this:
> root@rt:~# pg_dump rtdb > rtdb-backup
>
--- Begin Message ---
Hello everyone,
I'm trying to install RT 4.4.1 with Oracle Database 11g backend, I want the
WebServer for RT4 and the DB Server for Oracle in separated machines, don't
want to mix them. When I try to compile/configure RT4 with the parameters
below receive the error below
--- Begin Message ---
That was friggin' GLORIOUS. :-)
Thank you, Shawn. That cleared up everything. :-)
P.
PS - I didn't know that system configuration page existed either! THANKS!
On 07/19/2016 11:25, Shawn M Moore wrote:
On Jul 19, 2016, at 10:52, pathiaki2 via rt-users
<rt-us
--- End Message ---
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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
--- Begin Message ---
Hi Andy,
I think you will need to define a custom Lifecycle in your RT Config file.
Have a read of this doc page:
https://docs.bestpractical.com/rt/4.2.13/customizing/lifecycles.html#Actions
Jon
-
Jon Witts
Director
b64/perl5/DBI.pm:739)
[27982] [Thu Jun 16 16:59:19 2016] [warning]: Error is Can't use string
("TicketObj") as a subroutine ref while "strict refs" in use at
/opt/rt4/sbin/../lib/RT/Ticket.pm line 1644, line 473.
Stack:
[/opt/rt4/sbin/../lib/RT/Ticket.pm:1644]
[/opt/rt4/sha
--- Begin Message ---
Hi my friends,after initialize-database i take this:
Password:
Working with:
Type: mysql
Host: localhost
Port:
Name: rt4
User: rt_user
DBA:root
Now creating a mysql database rt4 for RT.
Couldnt finis 'create' step.
As for 'rt4' i will fix
om Fields, etc.?
Thanks!
Kris Jacobs
Network Administrator
Calhoun County IT Department
161 E Michigan Ave
Battle Creek, MI 49014
269.969.6813 w
269.282.4323 m
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24
:
Error: Your installed version of RT (4.4.0) is too new; this extension
only works with versions older than 4.4.0.
How could I workaround this? Anyone know any other method to achieve the same
result, i.e. only 3 category of priority? Thanks.
Best regards,HC Mah --- End
LD VALUE’){
return 1;}
else{
return 0;}
#in custom action commit code:
$self->TicketObj->SetOwner(‘JOHN DOE’);
return 1;
Thanks,
Jordan
On 10 Feb 2016 15:46, "Matt Zagrabelny" <mzagr...@d.umn.edu> wrote:
> Hey Jordan,
>
> On Wed, Feb 10, 2016 at 4:56 AM, Jordan Taylo
--- Begin Message ---
> Hi all,
>
> Any help here means alot! Im on the latest version of RT.
>
> What I want to do is, I want the script to automatically set the owner
based on the custom field which there are a few users that need made owner
of certain values.
>
> The examp
--- Begin Message ---
First a little background.
We have 2 companies using the same RT instance, each with access to a
different set of queues.. This worked well for multiple years. Now for non
technical reasons () we need to separate one of the companies out. So
they can import
(
$CorrespondAddress, 'r...@organizationdomain.ro
<mailto:r...@organizationdomain.ro>');
Set( $CommentAddress, 'comm...@organizationdomain.ro
<mailto:%27comm...@organizationdomain.ro>'); then, if you use postfix,
you need to create aliases in /etc/aliases for queue like:
' , Internal']);
I,ll be happy if you let me know the result
Good Luck
-Original Message-
From: "ggamache" <ghislaingama...@hotmail.com>
Sent: 15/01/2016 17:28
To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com>
Subject: [rt-users] "
--- Begin Message ---
Hi
I' m working on a project to let lots of external users to create
tickets anytime the deal with a problem and my support team start
working on it to solve it ,but I don't have any user accounts for them
neither in my RT local database nor in my LDAP ( and absolutely I
---BeginMessage---
Hi Team,
I have created custom drop down and few other custom text boxes, What i want to
achieve is when I select value in drop down the remaining text custom fields in
the form should be hidden/shown depending on the selected value.
Please let me know if it is possible to
mailing list archive at Nabble.com.
---End Message---
--
RT Training November 4 5 Los Angeles
http://bestpractical.com/training
-tp58825p58872.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
---End Message---
--
RT Training November 4 5 Los Angeles
http://bestpractical.com/training
mailing list archive at Nabble.com.
---End Message---
--
RT Training November 4 5 Los Angeles
http://bestpractical.com/training
---BeginMessage---
I have to modify the global template in RT so the AutoResponse via email is
different during office hours and after hours. For Example at 9AM it should
say Thank you for contacting Help-desk etc. , and at 5PM will say that the
office is currently closed, all tickets
---BeginMessage---
Has anyone had success integrating ArcSight with RT/RTIR. I would like to use
the ArcSight case export to create RTIR tickets for Incident Response
activities. Is there a better method than using an xml parser to parse the
ArcSight case export xml file in order to generate
RT-Users,
We're running 4.0.10 and use rt-mailgate. Our end-users don't use the
web-based interface to RT and rely on e-mail to respond/reply to tickets.
However, we're finding that users are more frequently using multiple e-mail
addresses. On occasion they'll respond to an RT-generated e-mail
Thank you Gerard! That worked like a charm!
Steve
On Tue, Jan 17, 2012 at 9:59 AM, Gerard FENELON ger...@eve-team.com wrote:
Stay on the list.
Go to Admin/Queues/People.html?id=1
(Configuration Queues Your Queue Watchers
Gerard
On 2012-01-17 10:53, RT User wrote:
On Tue, Jan
All,
I'm new and happily evaluating RT. I have one email ID other than
requestor that I want all ticket creation emails and replies from tickets
to go to.
Say, I have a supp...@xyz.com which rt polls for issues. Then I want the
ticket creation and subsequent reply emails to also go to
support
All,
I'm enjoying configuring RT 4. It is so clean and simple. I was wondering
if it is possible to configure a group signature for the group instead of
individual user signature.
We have a IT team group with 50 admins. I'd like all of the users to carry
a signature that has a URL link, phone
All,
I have a Priority as a String plugin configured. Here is my configuration
below.
Set( %PriorityAsString, ( Low = 0, Low-Med = 25, Med = 50, High = 100
) );
Set( @PriorityAsStringOrder, qw( High Med Low-Med Low ) );
In RT Priority, I now see,
Priority: Low-Med/Low-Med or Med/Med
I'd
priority.
Where do I remove final priority so that I only see priority Med
Steve
sunnavy
On 12-01-05 15:41, RT User wrote:
All,
I have a Priority as a String plugin configured. Here is my
configuration
below.
Set( %PriorityAsString, ( Low = 0, Low-Med = 25, Med = 50, High
All,
I'm installing RT 4.0.4 on Ubuntu 10.04 with AD integration. I can login to
RT web UI. I have run into a problem fetching emails using getmail.
Here is the problem,
snip
Delivery error (command rt-mailgate 19780 error (127, exec of command
rt-mailgate failed (no such specified user
() can anyone help me with the following custom condition? What Im
() trying to do is configure some customisations to deal with spam mail
() with spoofed sender that matches the actual address we are using for
() the queue.
Sorry I do not know the RT magic here but even if I knew
I would
changed it from foo.
Is there a way to run a scrip on the condition value of a
certain custom field changed, or should I rather let the
scrip run On Transaction and check the current field value
against its previous value? How to do it?
Ciao, Lobo
Discover RT's hidden secrets with RT
with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Hello all!
I'm running into a strange issue using the RT CLI tool on OSX 10.5.8 and
have exhausted my (limited) Perl troubleshooting capabilities.
Running the following (or any other query):
$ RTUSER=username RTPASSWD=password RTSERVER=
https://www.servername.com/rt; ./rt ls status='open
Could the problem be that I have to encode the dash in CF-UPC somehow before
sending it via CURL (but it gets encoded automatically from the form and that
is why the form works)?
I hope to be able to add some logging statements to
REST/1.0/ticket/default so that I can see what RT is getting
.
Thanks for your help,
Kim___
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How would I send a notification using a template from within a scrip
custom action?
The users for one RT instance I'm setting up wants to allow
correspondence on existing tickets via email, but not allow new tickets
to be created by email (there are some important mandatory custom fields
On Wed, 25 Feb 2009 16:26:49 +0300, Ruslan Zakirov
ruslan.zaki...@gmail.com said:
You MUST read UPGRADING.mysql
This was not obvious from the wiki documentation or output from make
upgrade or the rt-upgrade-database script.
___
http
I am trying to install RT 3.8.1 with Postgresql 8.1.9 for the database.
Failed to connect to dbi:Pg:dbname=template1;host=localhost as user
'postgres': FATAL: Ident authentication failed for user
postgresmake: *** [initialize-database] Error 255
From Debian's rt package :
[...]
2
as well correct?
I can download whatever from the outside, burn it on a cd, and bring that
into the standalone network. Thanks RT.
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All -
Is it possible to have RT auto-add an AdminCc based on either a Custom Field
value or RT Group membership on Ticket Create?
It appears this might be possible using a custom scrip, but I'm not certain.
If there's some reasonable documentation available on this, pointers are
appreciated
.
On Fri, Sep 19, 2008 at 3:45 PM,
[EMAIL PROTECTED]wrote:
Message: 7
Date: Fri, 19 Sep 2008 13:34:54 -0700
From: Mchenry, Glenn [EMAIL PROTECTED]
Subject: [rt-users] Standalone network installation
To: rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.com
Message-ID
RT Users -
After some digging, I believe I've discovered why some tickets do not
appear when searched by Requestor. It appears that some records are
missing from CachedGroupMembers.
Can anyone recommend a way of querying for the requestor from
GroupMembers and using that to populate
All -
I would like to get opinions on repairing my database using SQL. If
there is a more graceful way to accomplish this using the RT perl
modules (RT::CachedGroupMembers, etc) any help is appreciated.
From the RT Essentials book (http://is.gd/2rG6), we find that in
CachedGroupMembers:
id
(For some reason, my message was cut off in the previous post.)
All -
I would like to get opinions on repairing my database using SQL. If
there is a more graceful way to accomplish this using the RT perl
modules (RT::CachedGroupMembers, etc) any help is appreciated.
From the RT Essentials book
From the RT Essentials book, we find that in CachedGroupMembers:
id == any incremental value
GroupId == requestor group id
MemberId == MemberId in question (requestor)
Via == usually equal to the CachedGroupMembers id
ImmediateParentId == requestor group id
Disabled == 0
I'm going to work from
All -
I would like to get opinions on repairing my database using SQL. If
there is a more graceful way to accomplish this using the RT perl
modules (RT::CachedGroupMembers, etc) any help is appreciated.
From the RT Essentials book (http://is.gd/2rG6), we find that in
CachedGroupMembers:
id
Thanks so much for the response! It is very much appreciated.
How did it end up there was no record in CachedGroupMembers? To be honest, I
don't know. I inherited this RT database from someone else, and I believe
they made a number of changes blindly via SQL.
I sincerely appreciate your help. I
.
Below is the output of make fixdeps, which may shed some light on my
configuration.
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --install
--with-mysql --with-fastcgi
perl:
=5.8.3(5.8.8)...found
users:
rt group (apache)...found
bin owner (root)...found
libs owner
Frustrated with Auth::Mailfrom not actually working properly, I
decided to remove it's ability to create users via e-mail.
#$CurrentUser = CreateUser( undef, $Address, $Name, $Address,
$args{'Message'} );
lib/RT/Interface/Email/Auth/MailFrom.pm line 172 of 183 --93%-- col 3
--
I discovered
rt-users,
I recently upgraded from 3.6.5 (MySQL 4.0.21) to 3.8.1 (MySQL 5.0.45),
using the following --
/opt/rt3/sbin/rt-setup-database --dba root --action upgrade
perl etc/upgrade/schema.mysql-4.0-4.1.pl rt3 (and applying the output)
Everything appears to be fine with respects to incoming
up in the
ARGS array, but I am apparently mistaken ;-)
If anyone can suggest a simple way that I can make the above concept work
out, I will be most appreciative!
Thanks, regards, Mike.
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is a default value where none is specified,
but either way I can't make any change to the ticket defined in the url
query or even ticket #1 with:
http://rt.mydom.com/rt/index.html?id=5priority=6
I can be certain that the code is being properly applied, because if I try
to set that default $id to something
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of [EMAIL PROTECTED]
Sent: Monday, 4 August 2008 6:07 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Update fields when 'refreshing' home page
OK, so I added this to /Elements
Hi all.
How can I make the queue change when opening the home page,
Ie, I can do this OK:
http://rt.mydom.com/rt/Ticket/Modify.html?id=1Object-RT::Ticket-1-CustomFie
ld-7-Values=LB15Object-RT::Ticket-1-CustomField-8-Values=Setup
I want to also do this:
http://rt.mydom.com/rt/?id=1Object-RT
Hi All,
Is there any third party reporting system for RT? I'm looking for something
generic to produce some general (text based) reports from some reltively
complex queries.
I'm hoping someone may have built some kind of interface where we can define
the queries and just display the table
Hello,
First of all, many thanks to those who responded to my last email and have
helped out thus far!
I now know how to update ticket properties such as queue and priority as
well as custom fields using url query string parameters like:
http://rt.mydomain.com/rt/Tickets/Modify.html?id=6Queue
Hi Mike,
If you haven't already, take a peek at some of the CLI tool documentation on
the wiki:
http://wiki.bestpractical.com/view/CLI
According to this, the CLI tool supports custom fields in 3.6.x:
http://www.gossamer-threads.com/lists/rt/users/66503?search_string=cli%20custom%20fields;#66503
All -
I have an instance of RT 3.6.6 that was set up prior to my arrival.
The system has several groups set up, and all users are configured as
members of these groups. There are no unprivileged users. I've spent a few
days looking over the wiki and the mailing list archives, but have a few
/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
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___
http
Hi Nelson,
Forgive me if I'm covering what you've tried already. To start out, in your
RT_SiteConfig, verify your WebPath and WebBaseURL settings. As an example,
here's the relevant settings from an existing RT setup:
Set($WebPath , /rt);
Set($WebBaseURL , http://10.0.0.15:$WebPort
Hello all!
I've run into a minor annoyance in the SelfService interface of our RT 3.6.6
install at work. If an unprivileged requestor attempts to resolve an open
ticket, the ticket will be set to Resolved but then re-open immediately
due to their correspondence being added to the ticket *after
when I sent the message.
-Matt
On 3/1/08, Mike Peachey [EMAIL PROTECTED] wrote:
RT Lists wrote:
These are the lines for our LDAP group settings in RT_SiteConfig.pm:
# If you set these, only members of this group can auth via LDAP
Set($LdapGroup, 'cn=RT,ou=ITST,ou=Everyone,dc=domain,dc=tld
: 704.343.9330 | http://www.LinkedIn.com/in/williammckee
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Good day all!
I've set up LDAP integration on a fresh RT 3.6.6 install to authenticate
with our Windows 2003 Active Directory, as per
http://wiki.bestpractical.com/view/LDAP. It seems to be working quite
nicely (including authentication and user record field population), with one
exception
Good day all!
I've set up LDAP integration on a fresh RT 3.6.6 install to authenticate
with our Windows 2003 Active Directory, as per
http://wiki.bestpractical.com/view/LDAP. It seems to be working quite
nicely (including authentication and user record field population), with one
exception
Good day all!
I've set up LDAP integration on a fresh RT 3.6.6 install to authenticate
with our Windows 2003 Active Directory, as per
http://wiki.bestpractical.com/view/LDAP. It seems to be working quite
nicely (including authentication and user record field population), with one
exception
it, ill try
again today. Thanks for the feedback.
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, February 05, 2008 11:40 AM
To: Sean McCreadie
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Is a saved charts list on the home screen
On Mon, Nov 12, 2007 at 11:52:13AM +, bijayant kumar wrote:
Hello list,
I was using RT on my production server successfully. We were not using RT
from sometime. We decided to use RT from today. Tickets are generating and
getting resolved, all things are working well except the email
Hello,
i tried to move our RT installation to a new server (New: Debian Etch. Old:
Debian Sarge). Copied the DB content and RT_SiteConfig.
Everything looks fine, but the mailgate does not work. When testing rt-mailgate
manually I get the error:
cat mail | /usr/local/rt3/bin/rt-mailgate --debug
Has anyone else experienced corruption of binary attachments when moving
their RT database from one host to another?
Long version: I used mysqldump to export the rt3 db from a host running
MySQL Max 4.1.13 to a machine running the RHEL MySQL 4.1.20. The my.cnf
file was the same on both hosts, so
'. Stop.
-
Anyone know whether there's a solution for this problem (and what it is)?
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