Re: [rt-users] Request Tracker - Create Ticket via Email

Hi Nicholas, Thanks for the help! Following configuration worked for me, RT is running on CentOS. set daemon 30 set invisible set no bouncemail set no syslog set logfile "/var/log/fetchmail" poll exchange protocol IMAP #service 993 user "u...@domain.com" pass "Password" #folder Inbox ssl mda

Re: [rt-users] Request Tracker - Create Ticket via Email

Hi Asif, Start here: https://docs.bestpractical.com/rt/4.2.12/rt-mailgate.html Here’s an example of how to set up Fetchmail to poll for mail. set daemon 30 set invisible set no bouncemail set no syslog set logfile

Re: [rt-users] Request Tracker - Create Ticket via Email

What issues are you seeing? Create ticket via email works out of the gates - assuming you've correctly configured your system. -m On Tue, Aug 2, 2016 at 9:40 AM, asif wrote: > hi, Can someone help on this please. > > > > -- > View this message in context: >

Re: [rt-users] Request Tracker - Create Ticket via Email

hi, Can someone help on this please. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Request-Tracker-Create-Ticket-via-Email-tp62256p62260.html Sent from the Request Tracker - User mailing list archive at Nabble.com. - RT 4.4 and RTIR Training Sessions

Re: [rt-users] [request-tracker-maintainers] Bug#809376: rt4-fcgi: support systemd init natively

Am 30.12.2015 um 00:37 schrieb Dominic Hargreaves: > Hi Chris, > > Thanks for this. I noticed that your service unit file does not include > any mention of a dependency on mysql or postgresql; something that was > recently added to the init script exactly for systemd compatibility. > Do you know

Re: [rt-users] Request Tracker

On Wed, 28 Jan 2015 12:29:00 +0200 Andrius Kulbis andrius.kul...@ktu.lt wrote: Maybe you can look through my question? http://requesttracker.8502.n7.nabble.com/Uploading-image-to-Image-CustomField-via-REST-td59382.html Support on the mailing list is provided as we have time to provide it. We

[rt-users] Request Tracker fails to search articles

I recently imported around 2500 articles to Request Tracker. I can view any article individually by clicking its link, but when I try to search through the articles, I get 500 Internal Server Error. This did not happen when I had fewer articles, so I assume that it's a probably with the amount of

Re: [rt-users] Request Tracker fails to search articles

IT Guy wrote: I recently imported around 2500 articles to Request Tracker. I can view any article individually by clicking its link, but when I try to search through the articles, I get 500 Internal Server Error. This did not happen when I had fewer articles, so I assume that it's a probably

Re: [rt-users] Request tracker and Lighttpd

Thank you, everything works.

[rt-users] Request tracker and Lighttpd

Hello all. I'm trying to set up Request Tracker 4.2.1 and Lighttpd (1.4.28-2ubuntu4) on Ubuntu 12.04 LTS with all updates. RT has been installed from sources. When I try get http://rt.domain.tld/ I see error-message 500 - Internal Server Error. In web-server error log: --- 2013-12-23

Re: [rt-users] Request tracker and Lighttpd

When I try start RT via Apache 2 with mod_fastcgi (http://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fastcgi) in Apache error-log: --- [Mon Dec 23 21:24:54 2013] [warn] FastCGI: server /opt/rt4/sbin/rt-server.fcgi has failed to remain running for 30 seconds given 3 attempts,

Re: [rt-users] Request tracker and Lighttpd

On Mon, 2013-12-23 at 21:47 +0400, Ivan Osipov wrote: When I try start RT via Apache 2 with mod_fastcgi (http://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fastcgi) in Apache error-log: [snip] Sounds like you didn't configure with --with-web-handler=fastcgi, so 'make testdeps'

[rt-users] request

please i have been trying to install rt, but it seems i cant install Calender::Simple. I have tried installing fron CPAN, apt-get, but still none seems to work.please what else can  use?

Re: [rt-users] request

On 01/10/2013 08:25 AM, Yetomiwa Jabar wrote: please i have been trying to install rt, but it seems i cant install Calender::Simple. I have tried installing fron CPAN, apt-get, but still none seems to work.please what else can use? Calendar::Simple is only required on RT 3.8.x. Why are you

Re: [rt-users] request

: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] on behalf of Yetomiwa Jabar [teeja...@rocketmail.com] Sent: Sunday, January 06, 2013 01:38 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] request Hello, PLease i have been trying to install request

[rt-users] request

Hello, PLease i have been trying to install request tracker on my ubuntu 12.04 since four weeks ago with no major headways, i have been stocked at different junctions.Now that i have been able to join rtusers, can any one give an a-z easy to follow installation guide to any rt version for

Re: [rt-users] request

On Sun, Jan 06, 2013 at 09:38:26AM +, Yetomiwa Jabar wrote: Hello, PLease i have been trying to install request tracker on my ubuntu 12.04 since four weeks ago with no major headways, i have been stocked at different junctions.Now that i have been able to join rtusers, can any one give

Re: [rt-users] request

Am Sun, 6 Jan 2013 09:38:26 + (GMT) schrieb Yetomiwa Jabar teeja...@rocketmail.com: Hello, PLease i have been trying to install request tracker on my ubuntu 12.04 since four weeks ago with no major headways, i have been stocked at different junctions.Now that i have been able to join

Re: [rt-users] Request Tracker does not highlight a ticket when it receives a new reply

There is an option to notify you if there are unread messages on a ticket: http://bestpractical.com/rt/docs/latest/RT_Config.html#ShowUnreadMessageNotifications This can be set as a global option or at the individual level by going to Logged in as Settings Options. Look for Notify me of

[rt-users] Request Tracker does not highlight a ticket when it receives a new reply

Hello, When a new ticket is created, I can see that in RT. But then if a new reply or correspondence comes to that ticket, it is not getting highlighted (but I can see the new correspondence in the ticket). Any solution? Regards,

[rt-users] Request for advice or assistance - rt-validator/upgrade

Hi folks, I asked (badly) about this a bit ago, and I'm hoping someone might have a suggestion. I'm trying to run an upgrade from 3.8.7 to the latest, but when I'm running the rt-validator before the database upgrade, I'm hitting multiple errors as follows : Record #600812 in Attachments

Re: [rt-users] Request for advice or assistance - rt-validator/upgrade

On Thu, Nov 29, 2012 at 11:25:00AM -0500, Arnon Clark wrote: I'm trying to run an upgrade from 3.8.7 to the latest, but when I'm running the rt-validator before the database upgrade, I'm hitting multiple errors as follows : Record #600812 in Attachments references not existent record in

[rt-users] Request Tracker 4.0.4 via Apt-get on Ubuntu 12.04 - Apache Errors

Hi All, I am still having problems in trying to run request tracker on my linode vps with ubuntu 12.04. I have other php scripts installed in /var/www RT is installed in : /etc/request-tracker4/ /usr/share/request-tracker4/ following are the errors when I try to browse to

Re: [rt-users] Request Tracker Email Issues - Please Help

Run the following command: perl -MMIME::Head\ Send output. On Wed, Sep 21, 2011 at 1:48 AM, Daniella Orton daniella.or...@gmail.com wrote: To whom it may concern, I are currently using Request Tracker 3.8.8 set up on a Linux server.  Upon commenting(replying), and creating tickets in

[rt-users] Request Tracker Email Issues - Please Help

To whom it may concern, I are currently using Request Tracker 3.8.8 set up on a Linux server. Upon commenting(replying), and creating tickets in Request Tracker, it fails to send out any emails and I was wondering if you’d be able to provide some assistance with this issue. Looking at the

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

I'd like to throw my hat into the ring of helping test this new version - it's not mission critical for us, but it would be nice to have it working again! --- Jonah Hirsch On Wed, Aug 17, 2011 at 2:38 PM, Todd Chapman t...@chaka.net wrote: Jim, I haven't had a chance to

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

Todd, I would be willing to review updates and provide feedback. I have been holding off our upgrade to RT4 until AT was updated. Thanks, Dustin RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

@lists.bestpractical.com Sent: Wednesday, August 17, 2011 5:38:14 PM Subject: Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension Jim, I haven't had a chance to commit the updates. If you want I can send you a tar file with the updated files and in return you can help pinpoint any problems

[rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

Does anyone know if Asset Tracker will work with Request Tracker 4? I tried the install and it seemed to run correctly, but it doesn't look like anything has been added to RequestTracker. I verified that the installation added to the plugins directory and added the db tables. I do have

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

Jim, I haven't had a chance to commit the updates. If you want I can send you a tar file with the updated files and in return you can help pinpoint any problems. Agree? -Todd On Wed, Aug 17, 2011 at 5:36 PM, Jim Lesinski jim.lesin...@gmail.com wrote: Does anyone know if Asset Tracker will

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

Hi Todd, That would be perfect. We're looking at implementing RT right now so I can't say we'd be the best test case, but I'll certainly provide feedback where ever I can. Thanks so much! Jim On Wed, Aug 17, 2011 at 5:38 PM, Todd Chapman t...@chaka.net wrote: Jim, I haven't had a chance to

Re: [rt-users] Request Tracker web UI logs out after Respond, Resolve and Take actions

Kevin, I solved the issue. The problem was the fact that I set the URL in the config file to: '192.168.1.2/rt/' The final '/' was the problem, causing RT to request 192.168.1.2/rt//subdirectories (notice the // ) when I perform actions. Anyways, issue solved. Thanks for the response ( sorry for

Re: [rt-users] Request Tracker web UI logs out after Respond, Resolve and Take actions

On Mon, Apr 25, 2011 at 11:04:35PM +0100, Brahim Sakka wrote: The RT web interface logs out whenever I hit the update ticket button when responding; commenting, resolving , etc. Is this normal behavior? And if not how can I fix it? Sounds like you have some of your urls set up wrong

[rt-users] Request Tracker web UI logs out after Respond, Resolve and Take actions

The RT web interface logs out whenever I hit the update ticket button when responding; commenting, resolving , etc. Is this normal behavior? And if not how can I fix it? Thanks, -- Brahim

Re: [rt-users] Request tracker perl acl

Sure! The trick, I found, was that you need to use LoadSystemInternalGroup for groups like Everyone. This should be enough to get you there. The other part though, if you have multiple queues, is you'll have to also grant it to Everyone for every queue you have, I think... I haven't

[rt-users] Request Tracker URL http vs https

RT_SiteConfig.pm contains: Set( $WebDomain, 'domain.com' ); Set($WebPath, /requesttracker); Set($WebPort, 8010); Set($rtname , domain.com); Set($Organization , domain.com); Set($WebBaseURL,https://domain.com:8010;); So I use BIG-IP to do SSL so apache is all standard unencrypted http traffic.

[rt-users] Request Tracker Adding Users Issue

Hello, I am getting this error when trying to create new user in Request Tracker in the gui login.. Can't call method Disabled on an undefined value at /opt/rt3.9.6/bin/../lib/RT/User_Overlay.pm line 1062. Can someone help?...thanks in advance

[rt-users] Request Tracker customisation

Hi folks, we have set up a RT webserver and we are searching for a way to change some default behaviour. My boss want me to have several E-mails for one customer it seems I had to use RT Extension MergeUsers to do this or can you tell me an other way ? Is this Extension really helpfull within

Re: [rt-users] Request Tracker customisation

Georghy wrote: We also want to deactivate some information showed on the client selfservice, for exemple change status information and reminder are not relevant for our customer Do you know a way to do that ? (disabling scrips I guess but I can't find out wich one) Search the wiki and/or the

Re: [rt-users] Request Tracker customisation

My boss want me to have several E-mails for one customer it seems I had to use RT Extension MergeUsers to do this or can you tell me an other way ? Is this Extension really helpfull within my situation ? We have several mail aliases for our users in LDAP. I use MergeUsers together with my

Re: [rt-users] Request Tracker customisation

Please reply to all when you are answering list messages. So yes, MergeUsers is helpful when users have 1 mail address. Is it easy to use ? Well, yes, but you should just try it out on your test server and make up your own opinion. I must have a LDAP server or is it not necessary ? Not

Re: [rt-users] Request Tracker customisation

Lars Kristian Klykken a écrit : Please reply to all when you are answering list messages. So yes, MergeUsers is helpful when users have 1 mail address. Is it easy to use ? Well, yes, but you should just try it out on your test server and make up your own opinion. I must

Re: [rt-users] Request Resolve approval customization?

Mike, For us, our owners ARE the ones that work on a ticket and resolve it when it is complete. We also have added a couple new ticket status values (pending QA QA approvd) that allow us to write scrips to send notifications when those tickets get those values. When the Owner changes the

[rt-users] Request Resolve approval customization?

Greetings all, I'm curious if anyone has written, or if you have stumbled across an extension that would put the functionality in that an owner can request a ticket to be resolved. I have seen some incident tracking systems that the support person would basically set the ticket to I think

[rt-users] Request for RT briefing/demo slide deck

Has anybody briefed their employer about what/how RT works and why it is a good option to move to this particular product?  I'm going to be giving a briefing about RT tomorrow and am currently coming up with some slides however if there is someone out there who wouldn't mind sending along

Re: [rt-users] Request for RT briefing/demo slide deck

On Mon, 5 Oct 2009, Allen wrote: Has anybody briefed their employer about what/how RT works and why it is a good option to move to this particular product?  I'm going to be giving a briefing about RT tomorrow and am currently coming up with some slides however if there is someone out there

Re: [rt-users] Request for RT briefing/demo slide deck

I used the first two chapters from RT Essentials to make the case, they're geared towards a general audience. I also like to use the analogy of RT as shared webmail boxes. It seems to be something that non-technical folk can get their heads around if you make it clear that different people can

[rt-users] Request for RT briefing/demo slide deck

Hello All, Has anybody briefed their employer about what/how RT works and why it is a good option to move to this particular product? I'm going to be giving a briefing about RT tomorrow and am currently coming up with some slides however if there is someone out there who wouldn't mind sending

[rt-users] Request Tracker with sSMTP

Hi, I am trying to configure rt with sSMTP. I couldn't find any documentation on this anywhere...Is this possible? If so, how? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] request tracker

i need some document on french about installing and using request tracker google is your friend : http://articles.mongueurs.net/magazines/linuxmag80.html http://articles.mongueurs.net/magazines/linuxmag81.html http://articles.mongueurs.net/magazines/linuxmag82.html Those articles are 2 years

[rt-users] request for feedback on a patch for RT 3.6.4

Hi, brave users of RT 3.6.4. In the mentioned version of RT I changed SQL queries we generate to searches tickets by watchers(requestors, cc or admicc). Logic of those queries is better now. However, I've broken performance of queries like Requestor = 'X' OR Owner = 'Y', Requestor = X OR Status =

Re: [rt-users] request for feedback on a patch for RT 3.6.4

cc al.com Subject [rt-users] request for feedback on 08/03/2007 11:25 a patch for RT

Re: [rt-users] request for feedback on a patch for RT 3.6.4

Ruslan, We just installed 3.6.4 in our test environment and have found a few problems with the Query: 1) Although OwnerName appears as a field to display, it is not included into the choices for a sort. Custom.Owner doesn't work worth a [EMAIL PROTECTED]^%. 2) The highly-touted

Re: [rt-users] request for feedback on a patch for RT 3.6.4

lists.bestpractic cc al.com Subject [rt-users] request for feedback

Re: [rt-users] request for feedback on a patch for RT 3.6.4

Kenneth, don't you know that sending unrelated things to a thread on mailing lists is very bad habit. Sorry, but I ignore this mail as it has nothing to do with the patch. On 8/3/07, Kenneth Crocker [EMAIL PROTECTED] wrote: Ruslan, We just installed 3.6.4 in our test environment and

[rt-users] Request Tracker 3.0.12 Installer for Windows - Fetchmail Problem

Hello, I downloaded the 3.0.12 Installer for Windows from http://p4.elixus.org/dist/ per the instuctions on the Wiki. Everything works great with the exception of fetchmail. I have been doing some digging through the archives and everything told me to update the cygwin dll and I did. I

Re: [rt-users] Request Tracker 3.0.12 Installer for Windows - Fetchmail Problem

Installing Cygwin solved the problem! I found the answer in this message http://archives.free.net.ph/message/20040608.215758.3c0edc42.en.html *Tom Harney* /*Information Technology Manager*/ Connected Learning Network 323 W Broadway, Suite 400 Louisville, KY 40202 PHONE: (502) 583-0083,

[rt-users] Request.* doesn't exist?

If I try to create a new search with Requestor _anything_ (Requestor Realname, Requestor Email, etc.), then I get an error: Results Unknown field: Requestor.EmailAddress RT 3.6.1 Perl 5.8.4 Nothing interesting in the logs other than the usual unitialized values warnings. -- Phil Dibowitz P:

Re: [rt-users] Request.* doesn't exist?

try the latest release candidate of 3.6.2. On 12/16/06, Phil Dibowitz [EMAIL PROTECTED] wrote: If I try to create a new search with Requestor _anything_ (Requestor Realname, Requestor Email, etc.), then I get an error: Results Unknown field: Requestor.EmailAddress RT 3.6.1 Perl 5.8.4